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Location: Aarhus, Denmark Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers. As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store. Please note: applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations. Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market. Responsibilities: Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both. Provide objective feedback about your experiences. Choose assignments that align with your profile and interests. Complete questionnaires after each evaluation. Comply with all given project objectives and special requirements from the luxury brand we represent How to Apply: To become an evaluator with us, follow these simple steps: Register on live.cxg.com and receive an email with your credentials. Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you. Check the ‘welcome package’ and pass the general certification. You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you. About CXG: CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at www.cxg.com . Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go. Contact us for more information! Requirements Must be 21 years or older. Existing client of premium and luxury brands. Not contractually engaged with any retail brands, to maintain integrity. Punctual, organized, detail-oriented, reliable. Observant, passionate about customer experience. No prior experience needed, we look for honest feedback from real customers.

Location: Łódź, Poland Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers. As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store. Please note: applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations. Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market. Responsibilities: Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both. Provide objective feedback about your experiences. Choose assignments that align with your profile and interests. Complete questionnaires after each evaluation. Comply with all given project objectives and special requirements from the luxury brand we represent How to Apply: To become an evaluator with us, follow these simple steps: Register on live.cxg.com and receive an email with your credentials. Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you. Check the ‘welcome package’ and pass the general certification. You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you. About CXG: CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at www.cxg.com . Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go. Contact us for more information! Requirements Must be 21 years or older. Existing client of premium and luxury brands. Not contractually engaged with any retail brands, to maintain integrity. Punctual, organized, detail-oriented, reliable. Observant, passionate about customer experience. No prior experience needed, we look for honest feedback from real customers.

Location: Bodrum, Turkey; İzmir, Turkey Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: Choose your assignments - align your missions with your personal preferences and profile. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. Observe carefully - check the ambiance, service quality, and overall customer experience. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: Collaborate with iconic brands across industries. Flexible assignments tailored to your interests. Compensation for your time and input, with the potential for reimbursement on purchases. A user-friendly platform for managing missions and feedback. How to Join the CXG Community: Register: sign up at live.cxg.com and confirm your email. Complete your profile: fill out your details to 100% and get verified. Get certified: pass the General Certification to access missions. Apply for missions: explore assignments with brands that excite you. Start evaluating: begin making a difference in the luxury market. Compensation: Non-Purchase Evaluations: Earn a fee based on mission complexity. Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years of age or older. Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Hong Kong, Hong Kong SAR OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity Our mission is to drive OKX ’s trading volume and revenue by building growth products and campaigns that attract users, convert them into traders, and keep them engaged. As a Senior Product Manager, you will own growth initiatives across user acquisition, new-user campaigns, trading campaigns, and user reactivation. You will combine a mature growth approach, crypto industry knowledge, and strong hands-on AI capabilities to deliver measurable business results. Using AI effectively is a core expectation of this role , from uncovering opportunities and developing product solutions to improving campaign operations. What You’ll Be Doing Own Growth Strategy and Business Results Define and execute the product roadmap for growth campaigns to increase platform trading volume and revenue. Identify growth opportunities across acquisition, activation, trading conversion, retention, and reactivation. Prioritize initiatives based on business impact, user needs, and implementation effort. Build and Scale Growth Products Design acquisition, new-user, trading, and reactivation campaigns that encourage users to register, fund their accounts, start trading, and develop sustained trading habits. Build reusable campaign, task, and incentive platform capabilities to support efficient execution across global markets. Partner with Trading and regional teams to align growth initiatives with relevant products and local user needs. Use AI to Improve Product Development and Growth Operations Integrate AI into daily workflows across user and market research, data analysis, product planning, prototyping, and campaign operations. Build repeatable AI-assisted workflows and automate repetitive tasks to accelerate delivery and improve output quality. Identify opportunities to embed AI capabilities into growth products and internal platforms, working with technical teams to bring them to life. Evaluate the accuracy and business value of AI outputs, and share effective practices to improve the team’s capabilities. Continuously Improve Growth Performance Use business data and user feedback to identify issues and improve product and campaign performance. Evaluate contributions to trading volume, revenue, and retention while managing incentive costs and improving ROI . Lead Cross-Functional Execution Work closely with Engineering, Design, Data, Marketing, Trading, Risk, Compliance, and regional teams to deliver growth initiatives from concept through launch and iteration. Align stakeholders on priorities, business goals, and dependencies to drive complex projects to completion. Bring Industry and Market Insights into Product Decisions Understand crypto users’ needs, trading behavior, and motivations for participating in campaigns. Monitor market developments and competitor growth strategies to inform product decisions and identify new opportunities. What We Look For In You More than 3 years of relevant experience in growth product management, with hands-on ownership of acquisition campaigns, new-user campaigns, trading campaigns, or related growth products. Strong hands-on proficiency with AI tools is required. You regularly use AI to solve real business problems and can demonstrate concrete examples of how it has improved your productivity, decision-making, or product outcomes. The ability to build and improve AI-assisted workflows , break complex problems into actionable steps, critically evaluate AI outputs, and apply sound judgment to the results. A proven track record of business impact , with measurable improvements in trading volume, revenue, user activation, or retention. A mature growth methodology and practical experience , with the ability to identify opportunities, develop effective solutions, and continuously improve business results. Broad experience across companies and business environments , with the ability to adapt proven practices to new contexts and execute at scale. Strong familiarity with the crypto industry , including centralized exchanges, trading products, user behavior, and common growth mechanics. Strong familiarity with OKX , including its core products, trading experience, user journeys, and competitive positioning. Strong analytical skills and the ability to translate data and user insights into clear product decisions. Excellent communication and collaboration skills, with experience leading complex projects across teams. High learning velocity, strong ownership, and a proactive approach to learning and applying new AI capabilities. Nice-To-Haves Direct experience building growth products at a crypto exchange or trading platform. Experience scaling acquisition, new-user incentive, or trading campaigns across multiple markets. Experience balancing growth incentives with profitability, risk controls, and long-term user value. Perks & Benefits Competitive total compensation package L&D programs and education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity Our mission is to drive OKX ’s trading volume and revenue by building growth products and campaigns that attract users, convert them into traders, and keep them engaged. As a Senior Product Manager, you will own growth initiatives across user acquisition, new-user campaigns, trading campaigns, and user reactivation. You will combine a mature growth approach, crypto industry knowledge, and strong hands-on AI capabilities to deliver measurable business results. Using AI effectively is a core expectation of this role , from uncovering opportunities and developing product solutions to improving campaign operations. What You’ll Be Doing Own Growth Strategy and Business Results Define and execute the product roadmap for growth campaigns to increase platform trading volume and revenue. Identify growth opportunities across acquisition, activation, trading conversion, retention, and reactivation. Prioritize initiatives based on business impact, user needs, and implementation effort. Build and Scale Growth Products Design acquisition, new-user, trading, and reactivation campaigns that encourage users to register, fund their accounts, start trading, and develop sustained trading habits. Build reusable campaign, task, and incentive platform capabilities to support efficient execution across global markets. Partner with Trading and regional teams to align growth initiatives with relevant products and local user needs. Use AI to Improve Product Development and Growth Operations Integrate AI into daily workflows across user and market research, data analysis, product planning, prototyping, and campaign operations. Build repeatable AI-assisted workflows and automate repetitive tasks to accelerate delivery and improve output quality. Identify opportunities to embed AI capabilities into growth products and internal platforms, working with technical teams to bring them to life. Evaluate the accuracy and business value of AI outputs, and share effective practices to improve the team’s capabilities. Continuously Improve Growth Performance Use business data and user feedback to identify issues and improve product and campaign performance. Evaluate contributions to trading volume, revenue, and retention while managing incentive costs and improving ROI . Lead Cross-Functional Execution Work closely with Engineering, Design, Data, Marketing, Trading, Risk, Compliance, and regional teams to deliver growth initiatives from concept through launch and iteration. Align stakeholders on priorities, business goals, and dependencies to drive complex projects to completion. Bring Industry and Market Insights into Product Decisions Understand crypto users’ needs, trading behavior, and motivations for participating in campaigns. Monitor market developments and competitor growth strategies to inform product decisions and identify new opportunities. What We Look For In You More than 3 years of relevant experience in growth product management, with hands-on ownership of acquisition campaigns, new-user campaigns, trading campaigns, or related growth products. Strong hands-on proficiency with AI tools is required. You regularly use AI to solve real business problems and can demonstrate concrete examples of how it has improved your productivity, decision-making, or product outcomes. The ability to build and improve AI-assisted workflows , break complex problems into actionable steps, critically evaluate AI outputs, and apply sound judgment to the results. A proven track record of business impact , with measurable improvements in trading volume, revenue, user activation, or retention. A mature growth methodology and practical experience , with the ability to identify opportunities, develop effective solutions, and continuously improve business results. Broad experience across companies and business environments , with the ability to adapt proven practices to new contexts and execute at scale. Strong familiarity with the crypto industry , including centralized exchanges, trading products, user behavior, and common growth mechanics. Strong familiarity with OKX , including its core products, trading experience, user journeys, and competitive positioning. Strong analytical skills and the ability to translate data and user insights into clear product decisions. Excellent communication and collaboration skills, with experience leading complex projects across teams. High learning velocity, strong ownership, and a proactive approach to learning and applying new AI capabilities. Nice-To-Haves Direct experience building growth products at a crypto exchange or trading platform. Experience scaling acquisition, new-user incentive, or trading campaigns across multiple markets. Experience balancing growth incentives with profitability, risk controls, and long-term user value. Perks & Benefits Competitive total compensation package L&D programs and education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE At Baseten, we’re looking for a Technical Program Manager to drive our most complex, cross-cutting infrastructure programs. This role will operate across all domains of AI infrastructure, from the GPUs up to the multi-cluster orchestration layer. This is an execution-first role. The work is less about owning a single system and more about imposing order on ambiguity: standing up the right structures, driving decisions to closure, and making sure nothing falls through the cracks across dozens of stakeholders. If you take satisfaction in turning a chaotic, half-defined initiative into a predictable, well-governed program, this role is for you. RESPONSIBILITIES - Own complex migrations end to end. Lead large-scale infrastructure migrations across teams and domains. This will involve scoping the work, sequencing dependencies, managing risk, and driving them to completion without surprises. - Drive process across infrastructure. Establish and run the operating rhythms that keep programs healthy: planning cadences, status reporting, decision logs, risk reviews, and escalation paths. Make the process light enough that teams adopt it and rigorous enough that it actually works. - Help managers build the right structures. Partner with engineering managers and leads to design the team structures, ownership boundaries, and working models a program needs to succeed. Spot gaps in accountability before they become problems. - Own follow-ups relentlessly. Be the person who tracks every open item, owns the action register, and closes loops. Drive decisions and unblockers to resolution rather than letting them drift. - Create clarity from ambiguity. Take loosely defined goals and turn them into scoped, sequenced, resourced plans with clear owners and measurable milestones. - Manage risk and dependencies. Maintain a clear-eyed view of cross-team dependencies and risks; surface them early, drive mitigation, and keep leadership informed with honest, signal-rich updates. - Communicate up, down, and across. Translate between deeply technical teams and senior leadership. Run effective program reviews and write the kind of crisp status that lets busy people make fast decisions. REQUIREMENTS - 3+ years of technical program management experience, with a track record of delivering large, cross-team infrastructure or platform programs. - Demonstrated ownership of complex migrations or comparable multi-domain initiatives from inception through completion. - Strong execution discipline: you build the structures, cadences, and tracking that keep programs on the rails, and you hold the line on follow-through. - Comfort operating across multiple infrastructure domains. You don't need to be the deepest expert in any one, but you can engage credibly with engineers on compute, storage, networking, and data. - Proven ability to influence without authority, aligning teams and managers who don't report to you around shared plans and commitments. - Excellent written and verbal communication; you can make complex, technical programs legible to any audience. - A bias toward closure: you're uncomfortable with open loops and you drive things to done. NICE TO HAVE - Experience designing team structures or operating models alongside engineering leadership. - Experience with AI models, their use, and how they operate at the infrastructure level. - Background in or exposure to software engineering, SRE, or infrastructure operations. - Familiarity with the tooling that supports program execution at scale (e.g., issue tracking, planning, and reporting systems). WHAT SUCCESS LOOKS LIKE - In your first few months, you'll have taken ownership of one or more in-flight programs, established the operating rhythm they were missing, and built the trust that makes teams want you in the room. - Within a year, the programs you run are the ones leadership doesn't worry about, because the structure is clear, the risks are visible early, and the follow-ups always close. BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: London, England, United Kingdom Workplace: hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. The Head of Risk will be the accountable risk leader for the UK entity, responsible for ensuring that all material risks affecting UK clients, regulatory posture, and operational resilience are identified, assessed, monitored, and reported effectively. This is a broad role covering financial risk (excluding direct dealing oversight), operational risk, conduct risk, and third party/outsourcing risk. A defining characteristic of this role is its operating model. Many core risk functions are delivered by the Group Risk team on an outsourced or shared services basis. The Head of Risk does not need to build and staff every capability locally. Instead, they must be skilled at managing outsourced service delivery: defining what the UK entity requires, holding Group Risk accountable for quality and timeliness, identifying gaps or conflicts between Group delivery and UK regulatory obligations, and escalating where service levels or outputs fall short. This creates a dual mandate. The role holder must be a credible, senior risk professional who can engage substantively with risk content (frameworks, stress tests, MI, regulatory submissions). They must also be an effective governance operator who can manage intra group outsourcing relationships with the same rigour the FCA would expect for any outsourced critical or important function. The role reports directly to the UK CEO with a functional dotted line to the Group CRO. The Head of Risk will be the primary risk voice in UK governance forums and the lead point of contact for FCA supervisory engagement on risk matters. Responsibilities UK Risk Accountability and Framework Ownership Own the UK enterprise risk management framework end to end, ensuring it is proportionate, current, and aligned with FCA expectations under SYSC, PRIN, and Consumer Duty Maintain the UK Risk Register with clear ownership, assessment methodology, defined review cycles, and escalation triggers Own the UK risk management framework and RAS, translating Group risk appetite into UK specific decision boundaries that reflect local regulatory constraintsProvide independent 2nd line oversight and challenge to 1st line risk owners across operations, technology, client services, and commercial functions (excluding dealing, which reports separately) Outsourced Risk Service Management Act as the intelligent client for risk services delivered by the Group Risk team, including but not limited to: market risk monitoring, credit/counterparty risk assessment, quantitative risk modelling, stress testing, and risk MI production Define and document what the UK entity requires from Group Risk in terms of scope, quality, timeliness, and regulatory standard, formalised through an intra group service level framework or equivalent Monitor and challenge the quality and completeness of Group Risk outputs before they are used in UK governance forums, board packs, or regulatory submissions Identify gaps between Group Risk delivery and UK specific regulatory requirements, and escalate where those gaps create risk to the UK entity’s compliance posture Maintain an outsourcing risk assessment for Group Risk services consistent with FCA expectations for oversight of outsourced critical or important functions under SYSC 8 Ensure that the UK entity retains sufficient knowledge and capability locally to oversee outsourced risk functions, avoiding inappropriate dependency on Group without independent local scrutiny Regulatory, Prudential, and Conduct Risk Lead or substantively oversee the UK ICARA (Internal Capital Adequacy and Risk Assessment) process, coordinating with Group Risk and Group Finance on stress testing, scenario analysis, and capital/liquidity adequacy Ensure market risk, credit/counterparty risk, and concentration risk are monitored and reported to a standard that meets MIFIDPRU requirements, whether produced locally or by Group Integrate conduct risk assessment into product governance, pricing decisions, and client outcome monitoring in line with Consumer Duty (PRIN 2A) Oversee operational risk including business continuity, IT resilience, and third party risk, ensuring the UK entity maintains visibility even where platforms and infrastructure are managed at Group level Reporting and Management Information Deliver risk MI to the UK Board, UK ExCo, and relevant governance committees on a defined cadence, with clear narrative on trends, near breaches, breaches, and required actions Own and maintain Key Risk Indicators (KRIs) across all material risk domains, each with predefined thresholds and mandatory escalation actionsPrepare risk sections for board packs, regulatory returns, and FCA supervisory engagement materials Critically assess risk MI received from Group Risk before presenting to UK governance forums, ensuring it accurately reflects UK specific exposures and is not simply a Group level aggregation Stakeholder Engagement Act as the primary point of contact for risk matters with the FCA during supervisory interactions, skilled persons reviews, and thematic exercises Maintain effective working relationships with the Group CRO and Group Risk team, balancing collaborative alignment with independent challenge where UK interests diverge from Group priorities Collaborate with the Head of Compliance (SMF16/17) to ensure clear delineation of 2nd line responsibilities with no gaps or duplication Engage with internal and external auditors on risk related findings, ensuring timely remediation and structural fixes Team and Capability Building Build the UK risk function progressively as the office grows, identifying where local capability is needed versus where Group delivery remains appropriate Embed a risk aware culture across the UK office through training, practical challenge, and visible engagement with 1st line teams Requirements Substantial experience (typically 8+ years) in risk management within FCA regulated financial services, with demonstrable exposure to CFD, spread betting, or leveraged derivatives businesses Deep working knowledge of FCA regulatory expectations for risk management under SYSC, PRIN, Consumer Duty (PRIN 2A), and MIFIDPRU prudential requirements Proven experience managing outsourced or shared service risk functions, including defining service requirements, monitoring delivery quality, and escalating shortfalls. This is a critical differentiator for this role Experience designing and operating enterprise risk frameworks including risk registers, risk appetite statements, KRI frameworks, and ICARA/ICAAP processes Strong understanding of financial risk (market, credit/counterparty, liquidity), operational risk, and conduct risk in the context of a retail leveraged trading platform Experience preparing and critically reviewing risk MI for boards and senior governance forums, including the ability to identify where MI masks underlying issues Experience engaging with the FCA in a supervisory context, whether directly or as a substantive contributor to supervisory dialogue Understanding of the 3 lines of defence model and comfort operating independently within a structure where many 2nd line services are delivered centrally by a Group function Strong governance instincts: the ability to distinguish between aligned Group support and inappropriate delegation of UK regulatory accountability Desirable Experience with FCA expectations for oversight of outsourced critical or important functions under SYSC 8 and the FCA’s broader outsourcing and third party risk guidance (FG16/5) Experience with CASS client money and asset requirements, particularly CASS 7 and CASS 6 audit processes Familiarity with the Complaints, Claims, and Indemnity (CCI) regime under PS25/20 Professional qualifications: IRM Certificate/Diploma, FRM, PRM, or equivalent Experience within a multi entity group structure where local regulatory obligations must be balanced against Group efficiency and standardisation pressures Proficiency with risk analytics tools including Python/R for quantitative analysis and Tableau for risk dashboards What you will get in return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Location: Ottawa, Canada Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Dubai, United Arab Emirates Workplace: on-site About Deluxe Holiday Homes Deluxe Holiday Homes is a leading holiday-home and property-management company in Dubai, managing 700+ premium short-term rentals. The wider Deluxe Homes Group runs several licensed entities, a real-estate brokerage and joint ventures across the UAE and Armenia. We are professionalizing the finance function and need a hands-on Chief Accountant to own the books, tax and audit across the group. Role Overview We are looking for a qualified, hands-on Chief Accountant + Tax to own month-end close, Corporate Tax and VAT, and the external audit across all group entities. You keep the books clean, the filings on time, and the auditors, banks and the FTA properly handled. This is a hands-on ownership role, not review-only. You close the books, file the returns yourself, lead the audit, and run the controls — supervising the Senior Accountant in Dubai and the accounting team in Armenia, and feeding clean numbers to the Financial Controller. You make the calls in your remit and escalate only what genuinely needs the Deputy GM or the Owner. Note: Sole bank-signing authority stays with the Owner: you prepare, control and release for approval — you do not self-pay. Key Responsibilities Close and consolidation • Own the month-end close calendar and deliver closed books on deadline across all entities. • Review and sign off journals, reconciliations and the trial balance before consolidation. • Prepare clean consolidation inputs for the Financial Controller’s management pack. Tax and audit • File Corporate Tax and VAT in-house, accurately and on time; keep CT / VAT and JV transfer-pricing working papers. • Lead the external audit (Deloitte) end to end — prepare the file, manage queries, deliver signed financials. • Be the primary point of contact for banks and the FTA on accounts, facilities and correspondence. Controls and intercompany • Run the controls framework — segregation of duties and payment-approval routing. • Keep intercompany balances reconciled and correctly eliminated on consolidation. • Oversee the Dubai cash-control framework: GRO handover reconciliation and deposit discipline. Team and records • Supervise the Senior Accountant (Dubai) and the accounting team (Armenia); review their work. • Maintain the fixed-asset register, accruals and prepayment schedules. • Ensure statutory and licence-linked filings are met on time. Required Qualifications • Qualified accountant (ACCA, CPA, CA or equivalent) with 5+ years, including a senior or chief-accountant role. • Hands-on UAE Corporate Tax and VAT — you have filed both yourself, not only reviewed. • Strong month-end close, consolidation and intercompany across multiple entities. • Audit-firm or audited-company background — you can run a Deloitte-level audit end to end. • UAE-resident, comfortable fronting banks and the FTA; strong written English. • Decisive operator — you make the calls in your remit and report after. We will reference-check this. • AI tools used daily (ChatGPT, Claude) to draft, reconcile and check. Not optional in 2026. Preferred Qualifications • Hospitality, real-estate or property-management sector experience. • Guesty, ERPNext or a similar PMS / ERP finance environment. • Experience supervising a remote (e.g. Armenia) accounting team. • Group / multi-entity and joint-venture accounting. • Arabic for dealing with authorities.

Location: Dubai, United Arab Emirates We are seeking a professional, well-presented, and customer-focused Receptionist to join our medical clinic in Dubai. The ideal candidate will be the first point of contact for patients and visitors, ensuring a welcoming experience while efficiently managing front-desk operations. The successful candidate must have previous experience working in a medical clinic, hospital, healthcare center, or similar healthcare environment and possess excellent communication and organizational skills. Key Responsibilities Greet and assist patients, visitors, and healthcare professionals in a courteous and professional manner. Manage patient appointments, cancellations, and rescheduling through the clinic management system. Answer incoming phone calls, emails, and inquiries promptly and professionally. Register new patients and maintain accurate patient records. Verify insurance details and coordinate with insurance providers when required. Handle patient check-ins and check-outs, including billing and payment collection. Coordinate with doctors, nurses, and administrative staff to ensure smooth daily operations. Maintain confidentiality of patient information in compliance with healthcare regulations. Ensure the reception area remains clean, organized, and welcoming. Assist with administrative tasks, documentation, filing, and reporting as required. Requirements Minimum 2 years of experience as a Receptionist, Front Desk Executive, or Patient Coordinator in a medical clinic, hospital, dental clinic, or healthcare facility. Currently based in Dubai, UAE. Excellent verbal and written communication skills in English. Proficient in Microsoft Office and clinic/hospital management software. Strong customer service and interpersonal skills. Ability to multitask and work efficiently in a fast-paced healthcare environment. Professional appearance and positive attitude. Knowledge of medical terminology and insurance processes will be an advantage. Arabic language skills are a plus. Benefits Competitive salary package. Professional and supportive work environment. Career growth opportunities within the healthcare sector. Annual leave and UAE labor law benefits. Health insurance and other company benefits as applicable. If you are passionate about providing exceptional patient service and have experience in healthcare front-desk operations, we would love to hear from you.

Location: Lagos, Nigeria Governance & Policy Develop, review, and maintain information security policies, standards, procedures, and guidelines. Ensure alignment with recognized frameworks and standards (e.g. ISO/IEC 27001, PCIDSS, CBN Cybersecurity Framework). Define security governance structures, roles, and decision‑making processes. Risk Management Support enterprise information security risk assessments and risk treatment plans. Maintain the security risk register and track remediation activities. Advise business units on risk acceptance, mitigation, transfer, or avoidance. Compliance & Regulatory Assurance Ensure compliance with applicable laws, regulations, and contractual requirements (e.g. NDPR, CBN Cybersecurity Framework, PCI DSS, ISO 27001). Coordinate internal and external audits, assessments, and certifications. Track and remediate audit findings and compliance gaps. Metrics, Reporting & Assurance Define and maintain security governance KPIs, KRIs, and dashboards. Prepare security posture reports for management, risk committees, and auditors. Support board‑level and executive reporting on information security matters. Third‑Party & Vendor Security Governance Support third‑party security risk assessments and due diligence processes. Review supplier security controls and contractual security clauses. Monitor ongoing compliance of critical vendors. Awareness & Continuous Improvement Support security awareness and policy training initiatives. Monitor regulatory changes and emerging governance trends. Drive continuous improvement of governance and control maturity. Requirements Bachelor’s degree in Information Security, Computer Science, Information Technology, or a related field. Minimum of 5–9 years’ experience in information security governance, risk, and compliance (GRC). Hands-on experience implementing or managing security frameworks (e.g., ISO 27001, CBN Cybersecurity Framework, NDPR, PCI DSS). Strong understanding of risk management methodologies and control frameworks. Experience working with audits, compliance reviews, and regulatory requirements. Familiarity with security tools and platforms supporting governance and compliance activities. Experience in financial services, fintech, or telecommunications is an added advantage.

Location: Warsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria Workplace: hybrid IT Assurance & Compliance sits at the intersection of technology, regulation, and business — translating regulatory obligations into controls that work in a fast-moving fintech environment. This role owns IT audit readiness, gap assessments, and day-to-day IT Assurance & Compliance work. Responsibilities: Own end-to-end preparation for IT audits and regulatory reviews — evidence gathering, coordination with tech teams, and timely delivery of complete audit packages; Conduct gap assessments against new regulatory requirements — document findings and propose remediation plans with clear owners and deadlines; Act as the subject-matter expert for IT compliance questions across the Company — translate regulatory requirements into practical implementation guidance for technical teams; Maintain audit-ready documentation across all IT Assurance & Compliance activities, including evidence repositories and compliance registers; Review and contribute to IT and Security policies, standards, and procedures — providing IT compliance input to ensure alignment with regulatory requirements and practical applicability across teams. Requirements: 4+ years in IT compliance, IT audit, or information security governance; Experience in FinTech, banking, or another regulated industry; Hands-on experience conducting gap assessments and building remediation plans — not just documenting findings, but driving them to closure; Working knowledge of at least two of: DORA, PCI DSS, SOC 2, or similar frameworks; awareness of how they interact in a multi-jurisdiction environment is a plus; Ability to work independently on complex, ambiguous IT compliance tasks; Strong communication skills — able to translate regulatory requirements into practical terms for technical teams and present compliance positions clearly to regulators and senior stakeholders; Attention to detail that extends to documentation: evidence packages, policy versions, control registers. What you will get in return: Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance. Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Location: Bayreuth, Germany Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers. As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store. Please note: applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations. Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market. Responsibilities: Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both. Provide objective feedback about your experiences. Choose assignments that align with your profile and interests. Complete questionnaires after each evaluation. Comply with all given project objectives and special requirements from the luxury brand we represent How to Apply: To become an evaluator with us, follow these simple steps: Register on live.cxg.com and receive an email with your credentials. Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you. Check the ‘welcome package’ and pass the general certification. You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you. About CXG: CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at www.cxg.com . Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go. Contact us for more information! Requirements Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Sylt, Germany Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers. As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store. Please note: applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations. Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market. Responsibilities: Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both. Provide objective feedback about your experiences. Choose assignments that align with your profile and interests. Complete questionnaires after each evaluation. Comply with all given project objectives and special requirements from the luxury brand we represent How to Apply: To become an evaluator with us, follow these simple steps: Register on live.cxg.com and receive an email with your credentials. Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you. Check the ‘welcome package’ and pass the general certification. You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you. About CXG: CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at www.cxg.com . Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go. Contact us for more information! Requirements Must be 18 years or older. Existing client of premium and luxury brands. Not contractually engaged with any retail brands, to maintain integrity. Punctual, organized, detail-oriented, reliable. Observant, passionate about customer experience. No prior experience needed, we look for honest feedback from real customers.

Location: Söcking, Germany; Starnberg, Germany Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers. As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store. Please note: applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations. Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market. Responsibilities: Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both. Provide objective feedback about your experiences. Choose assignments that align with your profile and interests. Complete questionnaires after each evaluation. Comply with all given project objectives and special requirements from the luxury brand we represent How to Apply: To become an evaluator with us, follow these simple steps: Register on live.cxg.com and receive an email with your credentials. Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you. Check the ‘welcome package’ and pass the general certification. You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you. About CXG: CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at www.cxg.com . Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go. Contact us for more information! Requirements Existing client of premium and luxury brands. Not contractually engaged with any retail brands, to maintain integrity. Punctual, organized, detail-oriented, reliable. Observant, passionate about customer experience. No prior experience needed, we look for honest feedback from real customers.

Location: Oberhausen, Germany Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers. As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store. Please note: applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations. Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market. Responsibilities: Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both. Provide objective feedback about your experiences. Choose assignments that align with your profile and interests. Complete questionnaires after each evaluation. Comply with all given project objectives and special requirements from the luxury brand we represent How to Apply: To become an evaluator with us, follow these simple steps: Register on live.cxg.com and receive an email with your credentials. Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you. Check the ‘welcome package’ and pass the general certification. You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you. About CXG: CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at www.cxg.com . Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go. Contact us for more information! Requirements Existing client of premium and luxury brands. Not contractually engaged with any retail brands, to maintain integrity. Punctual, organized, detail-oriented, reliable. Observant, passionate about customer experience. No prior experience needed, we look for honest feedback from real customers.

Location: Meersburg, Germany; Büderich, Germany Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers. As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store. Please note: applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations. Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market. Responsibilities: Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both. Provide objective feedback about your experiences. Choose assignments that align with your profile and interests. Complete questionnaires after each evaluation. Comply with all given project objectives and special requirements from the luxury brand we represent How to Apply: To become an evaluator with us, follow these simple steps: Register on live.cxg.com and receive an email with your credentials. Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you. Check the ‘welcome package’ and pass the general certification. You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you. About CXG: CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at www.cxg.com . Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go. Contact us for more information! Requirements Existing client of premium and luxury brands. Not contractually engaged with any retail brands, to maintain integrity. Punctual, organized, detail-oriented, reliable. Observant, passionate about customer experience. No prior experience needed, we look for honest feedback from real customers.

Location: Remote, US GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Senior AI Engineer at GitLab, you'll help build the foundation for GitLab's transformation into an AI-first company. Reporting to the Director, Enterprise AI, you'll be a hands-on technical leader responsible for delivering internal AI-powered solutions that drive measurable business outcomes. Building fast matters, but it's not enough on its own. This role starts with understanding the real problem: mapping how work moves across teams, tools, and handoffs, identifying the true constraint, and validating whether AI is the right solution before you begin development. From there, you'll take ownership from discovery through deployment, combining strong engineering skills with systems thinking and business understanding. Your initial focus will span Sales, Marketing, and Customer Support, where you will embed AI solutions into key systems and workflows. This role offers the opportunity to shape how GitLab team members work, improve flow across the organization, and help advance our mission in a remote, asynchronous, and values-driven environment. What you'll do Diagnose business problems before building solutions. Map workflows, identify constraints, and confirm whether AI is the right intervention. Be prepared to say "this doesn't need AI" when that's the honest answer. Own AI initiatives end-to-end, from stakeholder discovery and technical design through implementation, deployment, and iteration. Design, develop, and ship AI-powered solutions quickly, delivering working prototypes in days, not months, with a focus on practical outcomes and measurable business value. Improve organizational flow by building solutions that reduce bottlenecks, shorten lead times, and increase throughput. Measure success using flow metrics alongside adoption and ROI. Integrate AI capabilities into existing systems and workflows using APIs, orchestration tools, and modern AI platforms, including GitLab Duo Agent Platform, where appropriate. The right tool wins, whether that's custom code, a platform, or a well-crafted prompt. Be Customer Zero: leverage and showcase GitLab's AI offerings wherever possible, feeding real-world usage insights back to R&D. Partner closely with stakeholders across functions to understand the real constraints. Ask the right questions, bridge technical and non-technical perspectives, and align on outcomes before jumping to solutions. Define and track success through business metrics, flow metrics, and feedback loops that make performance visible and actionable. Contribute to technical direction by evaluating tools, documenting patterns, and creating reusable foundations that help the team scale its impact. What you'll bring A Technologist at Heart - Genuinely invested in technology, the foundational and the cutting-edge in equal measure. You're as energised by a well-designed API integration as you are by the latest foundation model release. You reach for the simplest solution that solves the problem well, rather than forcing new technology when proven approaches would do. AI is a powerful part of your toolkit, but it sits on top of solid engineering fundamentals, not in place of them. Competent, Confident Coding Skills - You can build working solutions end-to-end, write clean and maintainable code, and debug effectively. Whether your skills were honed in a traditional engineering role, through building automations, or shipping side projects, what matters is that you can deliver production-quality work independently. AI & LLM Technical Depth - Strong proficiency in at least one modern scripting language (Python, JavaScript/TypeScript, or similar) and a solid understanding of REST APIs, GraphQL, and integration patterns. Deep, practical experience with modern AI technologies, specifically: Prompt engineering as a core discipline: designing effective system prompts, managing context windows, structuring multi-turn interactions, evaluating output quality, and iterating systematically on prompt design. Model selection and cost-performance trade-offs: understanding when a smaller fine-tuned model outperforms a general-purpose large one, when RAG is the right architecture versus expanding the context window, and how to make principled decisions about capability versus cost. Agentic architecture patterns: tool use, multi-agent orchestration, human-in-the-loop designs, guardrails, evaluation frameworks, and production-grade reliability patterns.Practical fluency across the LLM ecosystem: hands-on experience with models from Anthropic, OpenAI, open-source alternatives, and the judgment to know which to reach for and when. AI Safety & Risk Awareness - You think critically about how the solutions you build could be exploited, misused, or produce unintended consequences. You know how to design appropriate guardrails (input validation, output filtering, access controls, prompt injection defences, and data leakage prevention) and you treat these as first-class engineering concerns. Systems Thinking & Diagnostic Rigour - The ability to look at a complex process and see the constraint. Comfortable mapping how work flows end-to-end, identifying bottlenecks, and tracing problems to root causes before proposing solutions. You instinctively ask "what's actually blocking flow here?" before asking "what model should I use?" Business System Expertise - Familiarity with the landscape of enterprise business systems, CRM (Salesforce), marketing automation (Marketo), support platforms (Zendesk), integration and orchestration tools (Workato), AI platforms (Relevance AI), and enterprise search and knowledge tools (Glean). You don't need deep experience with all of these, but to understand what they do, how they fit together, and be willing to build with and across them. A strong understanding of enterprise data models and workflows is essential. Broad Functional Understanding - Ability to have meaningful conversations with stakeholders across diverse domains and quickly understand their unique needs. End-to-End Ownership - Track record of owning complex initiatives from discovery through delivery. Comfortable operating with ambiguity and driving to measurable outcomes independently. Product Mindset - Ability to scope MVPs, prioritise ruthlessly, and deliver iteratively. In addition, consider adoption, user experience, and business outcomes. Preferred requirements Experience with GitLab platform and CI/CD workflows Background in consulting, solutions engineering, or customer-facing technical roles Familiarity with value stream mapping, flow metrics, or Theory of Constraints thinking Experience with low-code/no-code orchestration tools (n8n, Make, Workato) alongside custom development Previous startup or high-growth company experience Experience mentoring or leading technical projects with junior engineers About the team You will join the Enterprise Technology & AI team. We're the backbone of the organisation, driving transformation in how GitLab team members make decisions, operate at scale, and deliver results for our customers. We believe the best AI solutions start with understanding the system, not the technology. We value people who think in constraints and flow, who build with conviction, and who never stop learning. We work in an all-remote, asynchronous setting, guided by GitLab's values of collaboration, results, efficiency, diversity, inclusion and belonging, iteration, and transparency. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $108,400 — $129,600 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .