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Location: Yerevan, Armenia Description We are looking for a detail-oriented, self-oriented and experienced Contract Operations Specialist to join our dynamic and fast-growing team. Responsibilities Manage, optimize, and continuously improve Jira workflows related to the end-to-end contract signing and document management process Analyze contract workflows and operational data to identify inefficiencies, recurring issues, and opportunities for process improvement Prepare regular analytical reports and performance insights to support management decision-making and identify risks, and areas for improvement Oversee the end-to-end document lifecycle, including document creation, registration, review, approval, signing, distribution, filing, archiving, and retrieval Review and approve Jira tickets related to contracts and documentation, ensuring accuracy, completeness, proper documentation, and compliance with internal policies and procedures Maintain a strong understanding of document management principles, internal documentation standards, and contract administration requirements Monitor contract processing timelines and operational performance, proactively identifying delays and implementing corrective actions to improve turnaround time. Ensure the confidentiality, integrity, and controlled access of contractual and business documentation throughout its lifecycle Establish and maintain effective document classification, naming, registration, filing, and archiving practices across digital and physical records Maintain a structured and easily accessible document archive, enabling efficient document retrieval, traceability, and long-term preservation of records. Coordinate and communicate effectively with Legal, Procurement, Finance, Operations, and other stakeholders involved in contract and document management. Develop and deliver training sessions on contract signing, document management, Jira workflows, and related operational procedures. Create and maintain process documentation, guidelines, and standard operating procedures (SOPs) to ensure consistency and knowledge continuity across teams Support process automation and digitalization initiatives by identifying opportunities to reduce manual work, improve data quality, and increase operational efficiency Requirements At least 2 years of professional experience in a similar role Advanced knowledge of Armenian, Russian, and English languages Accurate, detail-oriented personality, ability to meet deadlines Advanced practical knowledge of MS Excel is a must Excellent communication and negotiation skills Strong time management skills Analytical thinking and problem-solving skills Interpersonal skills, ability to develop effective working relations with colleagues High sense of responsibility and ability to work under pressure Strong interpersonal and communication skills

Location: Dublin, Ireland Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What’s the opportunity? We are looking for a Senior Engineer to join the team that enables the core technologies that Fin is built on . This role is especially compelling for engineers who enjoy scaling Elasticsearch in production and who also like working across adjacent systems such as MySQL, ingestion pipelines, and owning how they operate from low level systems engineering to all parts of our Rails and monolith. Our team’s mission is to accelerate Fin’s growth and stability through educated and operationally excellent core technology usage. This means that we’re here to help product engineers and ML scientists build simpler, more performant product - faster. This can be through things like making low level database improvements that enhance everyone's experience, building best in class Elasticsearch tooling, or partnering with teams that utilise any of Fin’s core technologies or our build patterns. Previous projects from the team include future-proofing our databases through sharding and building a mechanism to migrate Elasticsearch indexes for scale and profit . We’re building a robust platform where your expertise will be applied to areas such as building a beautiful Messenger, an efficient teammate experience, a secure by default system, all while scaling the platform to billions of users and shipping two hundred new versions of Intercom to production every day. Delve deeper into our engineering culture at Fin.engineering and explore our engineering values . What will I be doing? Own high-impact work on Elasticsearch at scale, including index design, shard and partitioning strategy, cluster health, performance tuning, safe migrations, and operational excellence. Collaborate with world-class domain experts to shape our technical direction and infrastructure as we grow. Deeply own aspects of our infrastructure at Fin and autonomously executing on high impact projects - including writing application code, automating systems, improving observability and low-level tuning of datastores used in production, test and development across Fin. Value agility and simplicity, just as you prioritise scalability and uptime. Our continuous deployment approach ensures focus on gradual improvements. Major accomplishments are introduced incrementally, staying under the radar with feature flags. Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as strategic work and enablement. Play an active role in the hiring, mentoring, and career development of other engineers. Raise the bar for technical standards, performance, reliability, and operational excellence across Fin. What skills do I need? Excellent pragmatic engineering skills. 5+ years experience in a production environment, with contributions to the design and architecture of distributed systems. Strong experience with at least one major production datastore or search system, with Elasticsearch being especially relevant for this role. Good judgment around Elasticsearch in real-world systems, such as index and mapping design, cluster operations, scaling patterns, performance tuning, or migrations. Expertise in backend technologies such as MySQL, Memcached, as well as Linux. Ideally, you’ve supported scaling a SaaS product in a previous role and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Significant, demonstrated impact that your work has had on the product and/or the teams you worked with. Proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling. Understanding of modern web apps and distributed systems, along with an ability to articulate technical challenges and solutions. Experience as a technical lead for large multi quarter projects and programs including defining the roadmap. Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved. #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: Remote-Friendly (Travel-Required) | San Francisco, CA | Seattle, WA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: We are looking for Research Engineers to help us redesign how Claude interacts with external data sources. Many of the paradigms for how data and knowledge bases are organized assume human consumers and constraints. This is no longer true in a world of LLMs! Your job will be to design new architectures for how information is organized, and train language models to optimally use those architectures. Responsibilities: Designing and implementing from scratch new information architecture strategies Performing finetuning and reinforcement learning to teach language models how to interact with new information architectures Building “hard” knowledge base eval sets to help identify failure modes of how language models work with external data Designing and evaluating advanced agentic search capabilities. You may be a good fit if you: Are a very experienced Python programmer who can quickly produce reliable, high quality code that your teammates love using Have good machine learning research experience Have experience developing software that utilizes Large Language Models such as Claude Are results-oriented, with a bias towards flexibility and impact Pick up slack, even if it goes outside your job description Enjoy pair programming (we love to pair!) Want to partner with world-class ML researchers to develop new LLM capabilities Care about the societal impacts of your work Have clear written and verbal communication Strong candidates will also have experience with: Collaborating with product teams to quickly prototype and deliver innovative solutions Building complex agentic systems that utilize LLMs Developing scalable distributed information retrieval systems, such as search engines, knowledge graphs, RAG, indexing, ranking, query understanding, and distributed data processing The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $350,000 — $850,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: San Francisco, CA | New York City, NY | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: Multi-Agent systems are becoming an increasingly important part of how AI is deployed, whether via fast small-model subagents inside a product, or large groups of agents solving very large problems . Training Claude to be maximally effective and safe within large groups is a challenging new area of reinforcement learning, and represents a new axis for scaling test time compute. We are looking for researchers who have experience training multi-agent systems at the largest scale and an appreciation for the incentives and mechanism design that come into play. Responsibilities: Help create and optimize environments and data for model training that maximize Claude’s performance or ease of use on agentic tasks Ideate, develop, and compare the performance of different agent harness configurations (eg memory, context management, communication architectures for agents) Design and implement rigorous quantitative benchmarks for large scale agentic tasks Work with our product org to find solutions to our most vexing challenges in applying agents to our products You may be a good fit if you: Have experience with large-scale RL on language models Have experience training multi-agent systems Enjoy going deeply into the roots of a problem and understanding its foundations, rather than its surface. Have good communication skills and an interest in working with other researchers on difficult tasks Have a passion for making powerful technology safe and societally beneficial Are excited for a mission-driven org with fast-paced, impactful work Representative projects: Design and build reinforcement learning environments to train groups of Claudes how to solve problems together efficiently Design and build agent affordances that unlock new capabilities and scales of agents, while keeping the Bitter Lesson in mind Design and build a novel eval that measures how large teams of agents interact in groups to solve problems The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $500,000 — $850,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: San Francisco, CA | New York City, NY | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: Running machine learning (ML) algorithms at our scale often requires solving novel systems problems. As a Performance Engineer, you'll be responsible for identifying these problems, and then developing systems that optimize the throughput and robustness of our largest distributed systems. Strong candidates here will have a track record of solving large-scale systems problems and will be excited to grow to become an expert in ML also. You may be a good fit if you: Have significant software engineering or machine learning experience, particularly at supercomputing scale Are results-oriented, with a bias towards flexibility and impact Pick up slack, even if it goes outside your job description Enjoy pair programming (we love to pair!) Want to learn more about machine learning research Care about the societal impacts of your work Strong candidates may also have experience with: High performance, large-scale ML systems GPU/Accelerator programming ML framework internals OS internals Language modeling with transformers Representative projects: Implement low-latency high-throughput sampling for large language models Implement GPU kernels to adapt our models to low-precision inference Write a custom load-balancing algorithm to optimize serving efficiency Build quantitative models of system performance Design and implement a fault-tolerant distributed system running with a complex network topology Debug kernel-level network latency spikes in a containerized environment Deadline to apply: None. Applications will be reviewed on a rolling basis. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $280,000 — $850,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Riyadh, Saudi Arabia Join our team at Müller's Solutions as a Proactive Monitoring Specialist Lead and help us ensure the smooth and efficient operation of our clients' IT infrastructure. With our focus on Tech Outsourcing, Managed Services, and Global Tech Recruitment, we are committed to delivering top-quality solutions to empower businesses. As a Proactive Monitoring Specialist Lead, you will play a crucial role in leading and managing a team of monitoring specialists. You will oversee the monitoring and analysis of system performance, identify potential issues, and take proactive measures to mitigate any risks. You will work closely with cross-functional teams to ensure optimal performance, availability, and security of our clients' IT systems. Responsibilities: Lead and manage a team of Proactive Monitoring Specialists, ensuring their training and development needs are met Monitor the performance and availability of IT systems and infrastructure using monitoring tools and techniques Analyze system logs and alerts to identify potential issues and vulnerabilities Take proactive measures to ensure system performance, availability, and security Create and maintain documentation for monitoring procedures and processes Collaborate with technical teams to troubleshoot and resolve issues in a timely manner Recommend and implement improvements to monitoring tools and processes for continuous enhancement Stay updated with the latest technologies and best practices in proactive monitoring Requirements Bachelor's degree in Computer Science, Information Technology, or a related field Proven experience as a Proactive Monitoring Specialist or similar role Prior experience in leading or managing a team of monitoring specialists Strong knowledge of monitoring tools and techniques, such as Nagios, Zabbix, or SolarWinds Experience in analyzing system logs and alerts to identify potential issues Proficiency in scripting languages, such as PowerShell or Python Knowledge of IT infrastructure and networking principles Excellent problem-solving and analytical skills Strong communication and leadership abilities Ability to work well under pressure and prioritize tasks

Location: Remote Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.   Why This Role Is Important to Arcadia   At Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.   CSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.   In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.   What Success Looks Like In 3 months ·  Complete Arcadia Core Platform certification and onboarding requirements ·  Successfully onboard to all customers in assigned portfolio ·  Coordinate with internal teams to create and execute against project timelines ·  Communicate project status updates to customer leadership ·  Provide support to assigned customer accounts with oversight ·  Know each assigned customers’ scope of work and overarching Arcadia use cases ·  Drive issue resolution through coordination with internal teams ·  Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance ·  Have a strong understanding of Arcadia’s security protocols and processes ·  Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication     In 6 months ·  Act as the primary CSM on assigned customer accounts with minimal oversight ·  Manage day to day operations of each customer ·  Train customers on the base platform and be able to tailor the training to customers’ needs ·  Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level ·  Be knowledgeable on a customer’s strategic goals and initiatives supported through Arcadia ·  Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives ·  Assist in leading and executing planning and adoption workshops with customers  ·  Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans ·  Understand and translate issue impact relative to customers’ business needs ·  Full accountability for managing small to medium implementation projects for Arcadia data feeds and applications ·  Develop strategic customer roadmaps, focusing on growth, adoption, and partnership in collaboration with management ·  Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks ·  Assist management in designing and executing a contract renewal strategy for an applicable customer    In 12 months ·  Manage several customer accounts independently ·  Train customers across Arcadia product suite ·  Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case ·  Develop strategies to help a client reach their business goals through solutioning, product configuration changes and trainings ·  Have full accountability in developing strategic customer roadmaps, focusing on growth, adoption, and partnership ·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers ·  Work with product and engineering teams to relay customer feedback on feature improvements. ·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers What You'll Be Doing Serving as the primary day-to-day point of contact for customers live on the Arcadia platform Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to support capability adoption plans Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers Driving adoption and scaling the use of Arcadia capabilities at your customers to pave a path for Arcadia capability growth Investigating escalated and highly complex issues to develop remediation plans with internal teams. Driving complex issue resolution through collaboration with cross-functional Arcadia teams Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. Developing strong customers relationships and effectively communicating issue root cause/remediation and product functionality Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation and managing platform adoption. Conducting customer trainings and demos across the Arcadia product suite to facilitate adoption Acting as the translator between internal and external teams regarding complex technical concepts and business needs Educating customers on Arcadia processes including data integration, data processing, upgrades, issue resolution Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success across multiple population health programs Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes to be first line of support for customers Leveraging tools such as Jira, Confluence, Smartsheet, and SQL What You'll Bring Years related work experience; Customer Success Manager: 5+ Bachelor’s degree in IT or related technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience Experience working in technology or healthcare, preferably on the vendor side Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality clearly Experience communicating with a wide range of audiences (tech, business, clinical, executive) Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc. Regularly learn new skills, make timely decisions, and adapt well to change Strong analytical, quantitative, problem solving and organizations skills Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines Thrive as a self-starter with the curiosity and tenacity to learn complex concepts Exceptional ability to complete committed follow-ups and tasks Ability to travel approximately 30%. Would Love for You to Have Multiple years in IT support or relevant experience. Healthcare industry experience is a plus Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field Experience in value-based care. A robust understanding of EHR and claims data Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders. Knowledge of HIPAA, experience with EHR and/or Claims data, or experience in a secure data systems environment is a plus What You'll Get Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Great benefits like flextime time off Be a member of the Arcadian and Barkadian Community About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Oman You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We have created a new career path at Canonical for Performance Engineers who bring exceptional clarity to software performance, correctness and efficiency. We are adding these roles to every engineering team at the company. As an open source platform, we have teams that work at every level of the software stack - from the kernel up through server and desktop applications, all the way to the web. We are adding roles with this focus in every engineering team in the company, to act as drivers of performance engineering skills, tools, culture and insights to our entire product range . We have also created a central performance engineering team, where we will drive shared tools, dashboarding capabilities, measurement frameworks, analytical capabilities and skills. We call this career focus ' percorr ' because we have found that the same deep insights that enable sophisticated performance measurement and design also enable teams to improve their harnesses and frameworks for correctness. Understanding not only the application, but the runtime, the compiler, and the system, all the way down to the CPU, gives an engineer the ability to think creatively and with insight about the right things to measure, and the right ways to verify correctness. We have found that performance engineers will often improve the deepest and trickiest areas of our test harnesses, and unblock their teams to test and measure previously 'dark' aspects of their work. We also have teams that work with every major silicon vendor and cloud, with a particular emphasis on performance optimisation of the entire stack for that architecture, CPU family or hypervisor. Our goal is to ensure that Ubuntu users can select whatever platform they want for their workloads and know they have access to the very best performance and efficiency across the entire stack from kernel to codec. If they wish, we will enable performance and correctness engineers to move between products every two years, so that they have the opportunity to raise the bar for performance in an array of products over time, and also that teams have the benefit of fresh eyes on their processes, thinking, harnesses, dashboards and code. Our performance and correctness leads are expected to be truly exceptional individuals, and also leaders who are confident setting expectations of change, sharing insights and skills, running initiatives and programs. There is no way to move a meaningful codebase without also moving the people behind it. This is a career path for perfectionists and precision artists. Whether you have a particular language focus - C, C++, Rust, Golang, Python, Java, Flutter-Dart or others - or a particular love of the kernel or hardware or CPU instruction set, whether you see yourself as driving perceived user experience through performance or optimising the efficiency of data centers to reduce carbon footprint, this process is the best way to find a role at Canonical that speaks to your precision, rigour, insight and drive. Location : We have teams in every time zone, and can accommodate applications from almost any country. Nice-to-have skills we value Low-level CPU insights and assembly language - understanding cache, registers, vectorization, memory Kernel performance insights - scheduling, context switching, hardware acceleration Distributed systems performance insights - tracing, debugging Compiler level performance insights - profile guided optimization, inlining, assembler Runtime performance insights - Golang, Python, JVM, NodeJS Database performance evaluation - plans, indexing, data modelling, tracing, monitoring Web browser performance insights - JS, web frameworks, tracing, CSS Performance measurement tooling - profiling, eBPF, D-Trace, flamegraphs Benchmarks and performance measurement tools - Phoronix Test Suite, others Test harnesses and capabilities in C, C++, Rust, Python, Golang, NodeJS, JavaScript The role entails Drive software performance and correctness in a specific project Collaborate with colleagues and community around the globe Work on shared tools and infrastructure for performance measurement, analysis and reporting Teach, train and develop skills in your team for performance culture and design Strengthen test capabilities, harnesses and pipelines Analyze systems and code to understand performance and scalability Solve problems directly or through influence, leadership and skills development Review code and technical designs What we are looking for in you Exceptional academic track record from both high school and university Undergraduate degree in Computer Science, Mathematics or Physics Demonstrable personal initiatives to measure and improve performance, efficiency and correctness in code Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation Track record of going above-and-beyond expectations to achieve outstanding results Leadership and commitment to skills development and mentorship Passion for technology evidenced by personal projects and initiatives The work ethic and confidence to shine alongside motivated colleagues Professional written and spoken English with excellent presentation skills Experience with Linux (Debian or Ubuntu preferred) Excellent interpersonal skills, curiosity, flexibility, and accountability Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation Thoughtfulness and self-motivation Result-oriented, with a personal drive to meet commitments Ability to travel internationally twice a year, for company events up to two weeks long What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Tunis, Tunisia About the Role: We are looking for a highly skilled and motivated SuccessFactors Team Lead Consultant to join our team at Müller's Solutions. As a Team Lead Consultant, you will be responsible for leading and overseeing the implementation projects of the SuccessFactors suite for our clients. You will collaborate with cross-functional teams and guide them in delivering successful and high-quality solutions that meet client requirements. Key Responsibilities: Lead and manage SuccessFactors implementation projects, ensuring project milestones are met and deliverables are of high quality. Provide guidance and mentorship to the project team, ensuring their training and development needs are met. Collaborate with clients to understand their business requirements and translate them into effective SuccessFactors solutions. Oversee the configuration, customization, and integration of SuccessFactors modules to align with client requirements. Work closely with project managers, functional consultants, and technical teams to ensure successful project delivery. Provide ongoing support and issue resolution for SuccessFactors implementations. Stay updated with the latest trends and developments in SuccessFactors and share knowledge with the team to drive continuous improvement. Requirements Requirements: Bachelor's degree in Human Resources, Business Administration, or related field. Minimum of 6-8 years of experience implementing and leading SuccessFactors projects. Strong knowledge of at least two SuccessFactors modules, such as Employee Central, Performance & Goals, Compensation, etc. Experience in managing or leading a team of consultants. Excellent project management and organizational skills. Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to build and maintain strong client relationships. Relevant SuccessFactors certifications are highly desirable.

Location: Cairo, Egypt At Müller's Solutions, we are a leading tech consulting firm that specializes in Tech Outsourcing, Managed Services, SAP implementation & Support, and Global Tech Recruitment. We are currently seeking a highly skilled and motivated SuccessFactors Consultant Team Lead to join our team. In this role, you will be responsible for leading and overseeing the implementation projects of the SuccessFactors suite for our clients. You will play a crucial role in delivering successful and high-quality solutions that meet client requirements. Responsibilities: Lead and manage SuccessFactors implementation projects, ensuring project milestones are met and deliverables are of high quality Provide guidance and mentorship to the project team, ensuring their training and development needs are met Collaborate with clients to understand their business requirements and translate them into effective SuccessFactors solutions Oversee the configuration, customization, and integration of SuccessFactors modules to align with client requirements Work closely with project managers, functional consultants, and technical teams to ensure successful project delivery Provide ongoing support and issue resolution for SuccessFactors implementations Stay updated with the latest trends and developments in SuccessFactors and share knowledge with the team to drive continuous improvement Requirements Bachelor's degree in Human Resources, Business Administration, or related field Minimum of 6-8 years of experience implementing and leading SuccessFactors projects Strong knowledge of at least two SuccessFactors modules, such as Employee Central, Performance & Goals, Compensation, etc Experience in managing or leading a team of consultants Excellent project management and organizational skills Strong analytical and problem-solving abilities Excellent verbal and written communication skills Ability to build and maintain strong client relationships Relevant SuccessFactors certifications are highly desirable

Location: Beirut, Lebanon Müller's Solutions is seeking a highly skilled and motivated SuccessFactors Consultant Team Lead to join our team. As a global Tech consulting firm specializing in Tech Outsourcing, Managed Services, SAP implementation & Support, and Global Tech Recruitment, we are committed to delivering innovative solutions and empowering businesses to optimize operations. As a SuccessFactors Consultant Team Lead at Müller's Solutions, you will play a crucial role in leading and overseeing the implementation projects of the SuccessFactors suite for our clients. Your expertise, guidance, and mentorship will be critical in delivering successful and high-quality solutions that meet client requirements. Responsibilities: Lead and manage SuccessFactors implementation projects, ensuring project milestones are met and deliverables are of high quality. Provide guidance and mentorship to the project team, ensuring their training and development needs are met. Collaborate with clients to understand their business requirements and translate them into effective SuccessFactors solutions. Oversee the configuration, customization, and integration of SuccessFactors modules to align with client requirements. Work closely with project managers, functional consultants, and technical teams to ensure successful project delivery. Provide ongoing support and issue resolution for SuccessFactors implementations. Stay updated with the latest trends and developments in SuccessFactors and share knowledge with the team to drive continuous improvement. Requirements Bachelor's degree in Human Resources, Business Administration, or related field. Minimum of 6-8 years of experience implementing and leading SuccessFactors projects. Strong knowledge of at least two SuccessFactors modules, such as Employee Central, Performance & Goals, Compensation, etc. Experience in managing or leading a team of consultants. Excellent project management and organizational skills. Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to build and maintain strong client relationships. Relevant SuccessFactors certifications are highly desirable.

Location: Amman, Jordan Müller's Solutions is seeking a highly skilled and motivated SuccessFactors Consultant Team Lead to join our team. As a global Tech consulting firm specializing in Tech Outsourcing, Managed Services, SAP implementation & Support, and Global Tech Recruitment, we are committed to delivering innovative solutions and empowering businesses to optimize operations. As a SuccessFactors Consultant Team Lead at Müller's Solutions, you will play a crucial role in leading and overseeing the implementation projects of the SuccessFactors suite for our clients. Your expertise, guidance, and mentorship will be critical in delivering successful and high-quality solutions that meet client requirements. Responsibilities: Lead and manage SuccessFactors implementation projects, ensuring project milestones are met and deliverables are of high quality. Provide guidance and mentorship to the project team, ensuring their training and development needs are met. Collaborate with clients to understand their business requirements and translate them into effective SuccessFactors solutions. Oversee the configuration, customization, and integration of SuccessFactors modules to align with client requirements. Work closely with project managers, functional consultants, and technical teams to ensure successful project delivery. Provide ongoing support and issue resolution for SuccessFactors implementations. Stay updated with the latest trends and developments in SuccessFactors and share knowledge with the team to drive continuous improvement. Requirements Bachelor's degree in Human Resources, Business Administration, or related field. Minimum of 6-8 years of experience implementing and leading SuccessFactors projects. Strong knowledge of at least two SuccessFactors modules, such as Employee Central, Performance & Goals, Compensation, etc. Experience in managing or leading a team of consultants. Excellent project management and organizational skills. Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to build and maintain strong client relationships. Relevant SuccessFactors certifications are highly desirable.

Location: Riyadh, Saudi Arabia As a Microsoft Dynamics Admin at Müller's Solutions, you will be responsible for the administration, configuration, and support of Microsoft Dynamics systems to ensure optimal performance and functionality. You will collaborate with cross-functional teams and stakeholders to gather requirements, manage system configurations, perform system maintenance, and troubleshoot issues. Responsibilities: Administer and configure Microsoft Dynamics systems, including user management, security roles, and system settings. Collaborate with stakeholders to gather and analyze requirements, and translate them into system configurations and workflows. Perform regular system maintenance activities, including database backups, performance tuning, and security updates. Create and manage reports, dashboards, and workflows to support business processes and decision-making. Troubleshoot and resolve system issues, working closely with technical teams to identify and implement resolutions. Provide end-user support and training on Microsoft Dynamics systems and functionalities. Stay updated with the latest Microsoft Dynamics features, updates, and best practices. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a Microsoft Dynamics Administrator, with expertise in administering and supporting Dynamics systems. Proficiency in Microsoft Dynamics administration tools, including system configuration, user management, and security roles. Strong understanding of CRM concepts, business processes, and Microsoft Dynamics architecture. Experience with system maintenance activities such as database management, performance tuning, and security updates. Knowledge of Microsoft SQL Server and SSRS for reporting and analytics. Excellent problem-solving and analytical skills. Ability to work independently and collaboratively in a team environment. Strong communication and interpersonal skills.

Location: Guatemala City Workplace: onsite We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees. As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently. Responsibilities and Duties Take calls from Retailers and Customers experiencing technical issues· Troubleshoot the issue over the phone· Log all calls and solutions· Report reoccurring issues to your supervisor· Installs, modifies, and makes minor repairs to computer hardware and software systems.· Resolves tickets· Installs software and necessary applications for workflow. Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. Prepares reference material for users by drafting operation instructions Qualifications and Skills Excellent problem-solving and troubleshooting skills. Experience working with computers· Strong communication skills· The ability to communicate technical information in an accessible manner to non-technical employees. A process improvement mindset. Software maintenance and testing capability. Basic knowledge of networking principles and operating systems. Customer-service focus. Collaborative mindset. Hands-on problem-solving ability. High School Diploma Requirements 85% of English Proficiency Software and Hardware knowledge Prior experience in tech support, desktop support, or a similar role. Customer Service and Tech Support Experience (Must) Excellent communication skills (written and spoken) Patient, helpful, empathetic, good listener & professional Attention to detail and good problem-solving skills. Experience with remote desktop applications and help desk software. (Desired) Goals and people oriented WE OFFER: Competitive salary Bonuses A great and positive workplace Parking Subsidy Life and Medical Insurance Benefits and Discounts Growth opportunities Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Location: Riyadh, Saudi Arabia As an Infrastructure Architect, you will play a crucial role in designing, implementing, and maintaining robust technology infrastructure solutions that meet the evolving needs of our organization and clients. You will leverage your expertise in technology and infrastructure architecture, along with your knowledge of information security best practices, to develop scalable and secure infrastructure designs aligned with industry standards and frameworks. What about the role responsibilities? •   Collaborate with cross-functional teams to understand business requirements and translate them into comprehensive infrastructure architecture solutions. •   Lead the development and documentation of infrastructure architectures, ensuring alignment with industry standards such as NORA (Networked Operations and Research Area) and TOGAF (The Open Group Architecture Framework). •   Drive the adoption of best practices in technology and infrastructure architecture, emphasizing scalability, reliability, and security. •   Conduct regular assessments of existing infrastructure to identify areas for improvement and optimization. •   Provide technical guidance and expertise to project teams, ensuring adherence to architectural principles and standards. •   Stay abreast of emerging technologies, trends, and threats in the field of infrastructure architecture and information security. Requirements What should you have to fit in this role? •   Bachelor’s degree in Computer Science, Information Technology, or a related field. •   4-8 years of experience in technology and infrastructure architecture, with a focus on designing and implementing complex infrastructure solutions. •   Proven track record of leading the development of infrastructure architectures in alignment with NORA and TOGAF frameworks. •   TOGAF certification preferred. •   Strong understanding of information security principles and best practices. •   Proficiency in Arabic language is essential. •   Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and communicate complex technical concepts to non-technical stakeholders. To succeed in this role, it's nice to have: •   Experience working in multicultural environments or with clients from diverse cultural backgrounds, enhancing your ability to effectively communicate and collaborate with stakeholders across different regions and cultures. •   Familiarity with cloud computing platforms such as AWS, Azure, or Google Cloud Platform, enabling you to integrate cloud-based solutions into infrastructure architectures and leverage the benefits of cloud technology for scalability and flexibility. •   Certification or training in relevant areas such as ITIL (Information Technology Infrastructure Library), CISSP (Certified Information Systems Security Professional), or CCNA (Cisco Certified Network Associate), providing additional depth and expertise in key areas of infrastructure architecture and information security. Benefits 1- Attractive Package. 2- Family Benefits. 3- Visa. 4-Air Tickets.

Location: Home based - Worldwide In security risk management we’re looking to harness the power of industry best practice combined with driving new innovation on how we do security risk assessments and modelling. Our security risk management team is the primary owner of the strategy and practices of how we identify, track and reduce our security risk across everything we do. To support this we need to use industry best practices paired with emerging threat information to to promote risk identification, quantification, impact analysis, and modelling to ultimately drive decision making. In this role, you will help establish and execute a broad strategic vision for the security risk program at Canonical. You will not only work within the team but also cross-functionally with various teams across the organisation. The team contributes ideas and requirements for Canonical product security, improving the resilience and robustness of all Ubuntu customers and users subject to cyber attacks. Additionally, the team collaborates with our Organisational Learning and Development team to develop playbooks and facilitate security training across Canonical. The security risk management team’s mission is not only to secure Canonical, but also to contribute to the security of the wider open source ecosystem. They might share knowledge through public presentations and industry events, and share threat intelligence with the wider community or represent Canonical in sector-specific governance bodies. What you will do in this role: Define Canonical's security risk management  standards and playbooks Analyse and improve Canonical's security risk practices Evaluate, select and implement new security requirements, tools and practices Grow the presence and thought leadership of Canonical security risk management practice Develop Canonical security risk learning and development materials Work with Security leadership to present information and influence change Participate in developing key risk indicators, provide inputs to the development of key control indicators, and key performance indicators for various programs Apply statistical models to risk frameworks (such as FAIR, sensitivity analysis, and others) Participate in risk management, decision-making, and collaborative discussions Lead quantified risk assessments and understand the value of qualitative data for improvements to quality and engineering processes Interpret internal or external cyber security risk analyses in business terms and recommend a responsible course of action Develop templates and materials to help with self-service risk management actions Monitor and identify opportunities to improve the effectiveness of risk management processes Launch campaigns to perform security assessments and help mitigate security risks across the company Build evaluation methods and performance indicators to measure efficiency of security functions and capabilities. What we are looking for An exceptional academic track record Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path Drive and a track record of going above-and-beyond expectations Deep personal motivation to be at the forefront of technology security Leadership and management ability Excellent business English writing and presentation skills Problem-solver with excellent communication skills, a deep technical understanding of security assessments and risk management Expertise in threat modelling and risk management frameworks Broad knowledge of how to operationalize the management of security risk Experience in Secure Development Lifecycle and Security by Design methodology What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: Paris, Remote Workplace: remote Our R&D team gathers ~100 engineers divided into ~15 product and technical squads. Each product squad includes developers, product managers and designers. They are paramount to 360Learning’s response to our increasingly demanding customers and are strategic players for the growth of the company.  Today, we need someone to drive the Technical vision and coach the other developers in the Analytics Squad. We created the Tech Lead role to help developers with the technical aspects of their jobs, such as coding and planning, and coordinate the delivery timeline with Product Managers and Product Designers. As a Technical Lead you will:  be the point of contact for all technical topics from the squad (you can then redirect to another member of the squad) be  the coach for the other developers of the squad (do Performance reviews and Career Path assessments) keep coding since management will take ~20% of your time participate in monthly meetings altogether with CTO and Engineering Director to celebrate successes and discuss technical or organizational challenges You will report directly to the VP Engineering & Engineering Director Within 1 month you will: Discover 360Learning, its platform, its teams and its culture Become familiar with how our R&D way of working Understand the team's processes Within 3 months you will: Support your product squad: each squad has clear goals for innovation (e.g. driving users to create more courses), while also maintaining and improving product features and codebase that fall under its scope Follow and coach the software engineers of your squad Start identifying our developers' key strengths and areas of improvement to help them grow Solve proactively challenges the developers are facing Lead Performance Reviews and Career Path assessments calibration Work with the CPTO and the Engineering Director on maintaining your squad’s engagement Within 6 months you will: Share your best practices within the team Create your own courses on the 360Learning platform Suggest and implement process improvements in the squad Maintain a good team spirit, for instance by organizing team-building activities (sync or async) Ensure your team is able to ship valuable features, while maintaining the timing and the quality Work with the product manager to define the product vision and set the technical direction for that part of our platform Join cross-team initiatives (e.g. organizing Hackathons) Within 12 months you will: Share process improvements with all the squads, and help them implement these changes Push for technical innovations in the squad and outside Identify the career next steps of your team members and define an action plan to reach them The Skill Set: You have either formally or informally served as a tech lead/mentor/coach for a team of software engineers working on a Saas platform for 2+ years. You have led technical initiatives in an environment where performance, reliability, and accuracy are paramount and where “feature development” and roadmaps are measured in months and quarters. You have significant full stack programming experience including experience with Agile methodologies, SaaS software architecture, and modern programming languages You have a product-oriented mindset and care deeply about the customers and the customer experience. Excellent leadership, communication, and collaboration skills Fluent English (US/UK) / B2 level or equivalent (FR) Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What we offer: Compensation: Package includes base salary and equity 📈 Benefits/Perks : Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. Balance: Flexible hours, full remote work possible anywhere in France 🏠 Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 Culture : A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: 🚀👩🏻‍💻🏆 https://360learning.com/blog/360learner-journey/ Interview Process: Phone Screen with our Talent Acquisition Manager Technical Test on HackerRank Discovery Meeting with one of our Software Engineers Case Study with an Engineering Director and our VP Engineering Culture Fit with an Engineering Director Ref Checks Offer! ⇾ Get prepared for your interviews with our Knowledge Base Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!