Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Cloudflare is building a new public Certificate Authority for the Internet. We are looking for a senior technical architect to help define the systems, protocols, and security architecture behind it.
This role spans applied cryptography, Web PKI, distributed systems, security engineering, compliance, and Internet standards. It will help Cloudflare build a CA that operates safely at Internet scale while establishing a credible path from today's X.509 ecosystem toward post-quantum authentication using Merkle Tree Certificates (MTCs).
Mission
Define and guide the end-to-end architecture of Cloudflare's public Certificate Authority: a high-assurance, highly available system capable of issuing conventional publicly trusted certificates at Cloudflare scale while supporting Merkle Tree Certificates (MTCs) and the evolution toward a post-quantum Web PKI.
You will help determine not only how the CA is implemented, but also its trust boundaries, key hierarchy, issuance architecture, auditability, failure modes, incident response mechanisms, and long-term cryptographic evolution.
Key Responsibilities
Define and maintain the end-to-end technical architecture of Cloudflare's public CA across certificate issuance, key management, transparency, revocation, renewal, and relying-party integration.
Design root and intermediate CA trust hierarchies, signing systems, HSM integration, key ceremonies, key rotation, backup, recovery, migration, and key-compromise response.
Architect secure, resilient, and highly available issuance services capable of operating at Internet scale and across multiple geographic and failure domains.
Design certificate lifecycle systems around ACME, domain and IP validation, CAA, Certificate Transparency, pre-issuance linting, revocation, renewal, and large-scale certificate replacement.
Integrate Cloudflare’s MTC infrastructure, including CA logs, landmarks,, cosigning or mirroring, and interactions with relying parties.
Develop practical architectures for coexistence and migration between classical X.509 certificates and post-quantum authentication mechanisms.
Define trust boundaries, security properties, and threat models covering key compromise, unauthorized issuance, software supply-chain compromise, operator error, malicious insiders, infrastructure failure, split views, and cryptographic migration.
Design systems that make CA behavior observable and independently verifiable through transparency mechanisms, reproducible builds, cryptographic attestations, public operational telemetry, tamper-evident evidence, and audit controls.
Design failure containment and recovery mechanisms that support safe certificate replacement, revocation, key rotation, and incident response without creating avoidable Internet availability failures.
Translate CA/Browser Forum requirements, browser and operating-system root-program policies, audit criteria, and certification requirements into concrete technical and operational controls.
Review protocols, architecture, and implementations with an adversarial mindset, identifying assumptions and failure modes that do not hold at Internet scale.
Work closely with Cloudflare's cryptography, TLS, security, networking, infrastructure, compliance, product, and operations teams.
Provide architectural direction, design review, and technical mentorship to engineers implementing and operating the CA platform.
Represent Cloudflare in relevant standards and industry work, collaborating with browser vendors, root programs, researchers, auditors, CA operators, and the wider Web PKI community.
What You'll Bring
Substantial experience designing or operating security-critical systems, with deep expertise in at least one of: public Certificate Authorities, Web PKI, applied cryptography, TLS and Internet security protocols, Certificate Transparency, hardware-backed key management, or large-scale distributed security systems.
Strong knowledge of certificate trust chains, issuance and validation, revocation, key lifecycle management, and the security and availability implications of CA design decisions.
Experience defining system trust boundaries, threat models, security invariants, and failure-handling strategies.
Ability to reason about systems in which a subtle architectural or operational mistake can affect a significant fraction of the Internet.
Experience leading architecture across multiple engineering teams without relying solely on organizational authority.
Strong written and verbal communication, including the ability to explain cryptographic and architectural tradeoffs to engineers, auditors, standards participants, and senior stakeholders.
Comfort operating with substantial autonomy in an evolving technical and policy environment.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Renton, Washington, United States
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
Job Overview
The Digital Innovations Team (DigIT) is changing how Wizards develops, delivers, and manages the digital systems behind our games — for players, retailers, and the studios that develop our worlds. We are seeking a Principal Software Engineer who can guide product ideas through every stage with agentic AI — from defining the problem with business partners, to developing the system, to deploying it in production, and then improving it based on actual data.
This role is hands-on. We need a creator who builds and ships with agentic AI. Someone who has directly shipped product to production by agentic AI, can provide the code and performance assessments, and can discuss in detail what was successful, what did not succeed, and what they would do differently. If you have built and shipped with agentic AI and want to keep building, we'd love to hear from you.
You will be responsible for the technical direction of an initiative and the related product surface area, direct tech direction and product direction with or without Product Manager (PM) support. You are answerable for what the team delivers, how quickly it adapts, and the business outcomes that result.
You will build products with agentic AI as your default approach, using the harness engineering and guardrails the team has developed and helping evolve them alongside peers. Your primary focus is shipping product, and you bring production-based judgment about evaluations, guardrails, cost, latency, determinism, and delivering AI products responsibly at scale.
Location and Work Arrangement
This role is based at our Renton, Washington office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays.
What You'll Do
Guide product concepts through the entire process with agentic AI. Starting from outlining the problem alongside product and business collaborators, moving to prototype development, to a data-informed launch, and then refining based on actual usage data. You are responsible for the full journey, not only a segment of it.
Build, hands-on with agentic AI. Keep close to the code. Deliver production-quality agent systems, analyses, prompts, and supporting services on your own. Set the standard for agentic AI development through delivered, working results rather than discussion.
Direct the build process through data-driven insights. Lead product ideas as testable hypotheses. Start tracking early and confirm success criteria before coding begins, with or without PM support. Base decisions on actual data concerning what to prioritize, change, or remove. Ensure the feedback loop is as short as feasible.
Contribute to the department's agentic AI harness engineering alongside peers. Apply, stress-test, and improve shared patterns — LLMs, agents, Skills, Model Context Protocol (MCP), eval frameworks, guardrails — through real production use. Bring back what works and what doesn't from the field.
Raise the engineering bar on architecture, code review, test strategy, observability, evals, and incident quality. Treat engineering excellence as a baseline expectation, not an optional initiative.
Provide technical leadership and influence both people and product decisions. Make your EM and PM more effective in their roles.
Contribute to the hiring bar. Lead technical interviews, calibrate the AI-capability signal in our hiring loop, and mentor the next layer of senior and staff engineers.
What You'll Bring
Direct experience creating agentic AI systems. You have developed, deployed, and improved agentic systems in real-world settings, beyond demos or proofs of concept. You can describe the code you authored, the tests you designed, the prompt and tool usage changes you made, the cost and latency considerations you evaluated, the failure types you managed, and the metrics you used to choose the next release. Interviews will involve a hands-on agentic AI task.
Over 10 years of full-stack software engineering experience. At least 3 years in a Tech Lead, Staff, or Principal role responsible for guiding the technical direction of a team or program.
Product-engineer approach. You transform product ideas into operational, monitored, live software. You are comfortable prioritizing alongside PM or direct Product direction on your own, making product tradeoffs on the fly, and relying on metrics to guide iteration. You do not need a fully-detailed ticket to begin.
Deep proficiency across the stack. Modern JavaScript / TypeScript and at least one of Go, Python, or C#. You write production code, not just review it.
Strong systems and infrastructure foundation. AWS at scale, containerization, GitLab/GitHub CI/CD, PostgreSQL and data modeling, REST / gRPC / GraphQL API development, test automation, and a real point of view on observability and reliability.
Architectural judgment. You can defend a build decision, change your mind when the evidence warrants it, and write the build doc that brings the rest of the team along.
Business and product literacy. You can sit with a creative director, a retail partner, or a finance collaborator and have a conversation that is not purely technical. You can articulate business impact and tradeoffs without losing technical rigor.
Outstanding communication and collaboration. You make engineers around you better. You raise standards without becoming a bottleneck. You handle disagreement directly and well.
Bachelor's degree or equivalent experience. Computer Science, Information Technology, or comparable work experience.
What Sets You Apart
Experience leading or contributing to platform / horizontal services (search, notifications, identity, eventing, workflow, data platforms) consumed by multiple product teams.
Experience with Product Lifecycle Management (PLM).
Experience with Kubernetes, Akamai, Terraform, or equivalent infrastructure-as-code tooling.
Experience operating in a tri-lead (Tech Lead (TL) / EM / PM) or similar matrixed engineering model.
Foundational knowledge of Magic: The Gathering, Dungeons & Dragons, or the tabletop gaming space.
Who We Are
We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations. Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion, and where every employee is empowered to think boldly, act with integrity, and spark joy for all.
Hasbro
About the Company – Hasbro
Wizards of the Coast
Who We Are – Wizards of the Coast
Equal Opportunity
Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
Accommodations
If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process.
Notice Regarding Hasbro’s use of AI in the Recruitment Process
We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.
How it works: Talent Matching compares information from your resume and application responses with job-related criteria established and weighted by Hasbro’s recruiting and hiring teams. Depending on the role, these criteria may include relevant skills, work experience, prior job titles, and industry experience. The tool then assigns a match category to help organize applications for review.
Human oversight: Talent Matching supports — but does not replace — human review. It does not automatically advance or reject candidates or make employment decisions. Hasbro’s recruiters and hiring managers review applications and remain responsible for all hiring decisions.
Greenhouse has published the results of an independent bias audit of Talent Matching.
View the Greenhouse Talent Matching audit results
.
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Pay Range
$172,600
—
$259,000 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: Tbilisi, Georgia
Workplace: fully
About the Client
Our client provides payment infrastructure for businesses and merchants. Its platform brings together card payments, payouts and other payment methods for international customers.
Role Overview
Take ownership of challenging payment issues, from the first alert to a clear resolution. As a Technical Support Engineer, you will work with B2B merchants and payment providers, investigate transactions using APIs and logs, and help develop support practices. You will communicate with international clients in English and Russian.
Key Responsibilities
Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution.
Investigate complex payment issues, identify root causes and drive corrective actions beyond standard troubleshooting.
Analyse transaction failures using IDs, logs, API responses and JSON fields, including `status_code`, `transactionStatusReason` and 3D-Secure timeouts.
Coordinate incident response with the development team, from initial alert through resolution.
Manage daily refund requests and related dispute cases through to closure.
Create and maintain internal Knowledge Base articles based on complex investigations.
Requirements
1-2+ years of experience in B2B technical support, integration support or technical account management.
Hands-on experience in payments at a payment gateway, bank or payment orchestration platform.
Experience reading JSON, working with APIs in Postman and investigating issues in Kibana, Datadog or similar logging tools.
Practical understanding of Auth, Capture, Sale, Refund, Chargeback and 3D-Secure 2.0.
Experience investigating payment transaction failures using logs, API responses and transaction identifiers.
Languages: English B2, Russian Fluent.
Key Soft Skills
You could be a good fit if you:
Stay calm and focused when prioritising actions during live incidents.
Use evidence and logical reasoning to assess problems and decide on next steps.
Spot emerging issues early and follow through without waiting for direction.
Investigate why an issue occurred rather than stopping at a temporary fix.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture: no bureaucracy, direct access to the Head of Support and the engineering team, and modern tools.
High-impact role in a scaling fintech company: help build the support function from the ground up, with a path to Team Lead or a move into integrations or development.
Recognition of personal milestones and achievements.
Fully remote work arrangement from anywhere in the world.
Location: Azerbaijan
Workplace: fully
About the Client
Our client provides payment infrastructure for businesses and merchants. Its platform brings together card payments, payouts and other payment methods for international customers.
Role Overview
Take ownership of challenging payment issues, from the first alert to a clear resolution. As a Technical Support Engineer, you will work with B2B merchants and payment providers, investigate transactions using APIs and logs, and help develop support practices. You will communicate with international clients in English and Russian.
Key Responsibilities
Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution.
Investigate complex payment issues, identify root causes and drive corrective actions beyond standard troubleshooting.
Analyse transaction failures using IDs, logs, API responses and JSON fields, including `status_code`, `transactionStatusReason` and 3D-Secure timeouts.
Coordinate incident response with the development team, from initial alert through resolution.
Manage daily refund requests and related dispute cases through to closure.
Create and maintain internal Knowledge Base articles based on complex investigations.
Requirements
1-2+ years of experience in B2B technical support, integration support or technical account management.
Hands-on experience in payments at a payment gateway, bank or payment orchestration platform.
Experience reading JSON, working with APIs in Postman and investigating issues in Kibana, Datadog or similar logging tools.
Practical understanding of Auth, Capture, Sale, Refund, Chargeback and 3D-Secure 2.0.
Experience investigating payment transaction failures using logs, API responses and transaction identifiers.
Languages: English B2, Russian Fluent.
Key Soft Skills
You could be a good fit if you:
Stay calm and focused when prioritising actions during live incidents.
Use evidence and logical reasoning to assess problems and decide on next steps.
Spot emerging issues early and follow through without waiting for direction.
Investigate why an issue occurred rather than stopping at a temporary fix.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture: no bureaucracy, direct access to the Head of Support and the engineering team, and modern tools.
High-impact role in a scaling fintech company: help build the support function from the ground up, with a path to Team Lead or a move into integrations or development.
Recognition of personal milestones and achievements.
Fully remote work arrangement from anywhere in the world.
Location: Serbia
Workplace: fully
About the Client
Our client provides payment infrastructure for businesses and merchants. Its platform brings together card payments, payouts and other payment methods for international customers.
Role Overview
Take ownership of challenging payment issues, from the first alert to a clear resolution. As a Technical Support Engineer, you will work with B2B merchants and payment providers, investigate transactions using APIs and logs, and help develop support practices. You will communicate with international clients in English and Russian.
Key Responsibilities
Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution.
Investigate complex payment issues, identify root causes and drive corrective actions beyond standard troubleshooting.
Analyse transaction failures using IDs, logs, API responses and JSON fields, including `status_code`, `transactionStatusReason` and 3D-Secure timeouts.
Coordinate incident response with the development team, from initial alert through resolution.
Manage daily refund requests and related dispute cases through to closure.
Create and maintain internal Knowledge Base articles based on complex investigations.
Requirements
1-2+ years of experience in B2B technical support, integration support or technical account management.
Hands-on experience in payments at a payment gateway, bank or payment orchestration platform.
Experience reading JSON, working with APIs in Postman and investigating issues in Kibana, Datadog or similar logging tools.
Practical understanding of Auth, Capture, Sale, Refund, Chargeback and 3D-Secure 2.0.
Experience investigating payment transaction failures using logs, API responses and transaction identifiers.
Languages: English B2, Russian Fluent.
Key Soft Skills
You could be a good fit if you:
Stay calm and focused when prioritising actions during live incidents.
Use evidence and logical reasoning to assess problems and decide on next steps.
Spot emerging issues early and follow through without waiting for direction.
Investigate why an issue occurred rather than stopping at a temporary fix.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture: no bureaucracy, direct access to the Head of Support and the engineering team, and modern tools.
High-impact role in a scaling fintech company: help build the support function from the ground up, with a path to Team Lead or a move into integrations or development.
Recognition of personal milestones and achievements.
Fully remote work arrangement from anywhere in the world.
Location: Lithuania
Workplace: fully
About the Client
Our client provides payment infrastructure for businesses and merchants. Its platform brings together card payments, payouts and other payment methods for international customers.
Role Overview
Take ownership of challenging payment issues, from the first alert to a clear resolution. As a Technical Support Engineer, you will work with B2B merchants and payment providers, investigate transactions using APIs and logs, and help develop support practices. You will communicate with international clients in English and Russian.
Key Responsibilities
Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution.
Investigate complex payment issues, identify root causes and drive corrective actions beyond standard troubleshooting.
Analyse transaction failures using IDs, logs, API responses and JSON fields, including `status_code`, `transactionStatusReason` and 3D-Secure timeouts.
Coordinate incident response with the development team, from initial alert through resolution.
Manage daily refund requests and related dispute cases through to closure.
Create and maintain internal Knowledge Base articles based on complex investigations.
Requirements
1-2+ years of experience in B2B technical support, integration support or technical account management.
Hands-on experience in payments at a payment gateway, bank or payment orchestration platform.
Experience reading JSON, working with APIs in Postman and investigating issues in Kibana, Datadog or similar logging tools.
Practical understanding of Auth, Capture, Sale, Refund, Chargeback and 3D-Secure 2.0.
Experience investigating payment transaction failures using logs, API responses and transaction identifiers.
Languages: English B2, Russian Fluent.
Key Soft Skills
You could be a good fit if you:
Stay calm and focused when prioritising actions during live incidents.
Use evidence and logical reasoning to assess problems and decide on next steps.
Spot emerging issues early and follow through without waiting for direction.
Investigate why an issue occurred rather than stopping at a temporary fix.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture: no bureaucracy, direct access to the Head of Support and the engineering team, and modern tools.
High-impact role in a scaling fintech company: help build the support function from the ground up, with a path to Team Lead or a move into integrations or development.
Recognition of personal milestones and achievements.
Fully remote work arrangement from anywhere in the world.
Location: Armenia
Workplace: fully
About the Client
Our client provides payment infrastructure for businesses and merchants. Its platform brings together card payments, payouts and other payment methods for international customers.
Role Overview
Take ownership of challenging payment issues, from the first alert to a clear resolution. As a Technical Support Engineer, you will work with B2B merchants and payment providers, investigate transactions using APIs and logs, and help develop support practices. You will communicate with international clients in English and Russian.
Key Responsibilities
Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution.
Investigate complex payment issues, identify root causes and drive corrective actions beyond standard troubleshooting.
Analyse transaction failures using IDs, logs, API responses and JSON fields, including `status_code`, `transactionStatusReason` and 3D-Secure timeouts.
Coordinate incident response with the development team, from initial alert through resolution.
Manage daily refund requests and related dispute cases through to closure.
Create and maintain internal Knowledge Base articles based on complex investigations.
Requirements
1-2+ years of experience in B2B technical support, integration support or technical account management.
Hands-on experience in payments at a payment gateway, bank or payment orchestration platform.
Experience reading JSON, working with APIs in Postman and investigating issues in Kibana, Datadog or similar logging tools.
Practical understanding of Auth, Capture, Sale, Refund, Chargeback and 3D-Secure 2.0.
Experience investigating payment transaction failures using logs, API responses and transaction identifiers.
Languages: English B2, Russian Fluent.
Key Soft Skills
You could be a good fit if you:
Stay calm and focused when prioritising actions during live incidents.
Use evidence and logical reasoning to assess problems and decide on next steps.
Spot emerging issues early and follow through without waiting for direction.
Investigate why an issue occurred rather than stopping at a temporary fix.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture: no bureaucracy, direct access to the Head of Support and the engineering team, and modern tools.
High-impact role in a scaling fintech company: help build the support function from the ground up, with a path to Team Lead or a move into integrations or development.
Recognition of personal milestones and achievements.
Fully remote work arrangement from anywhere in the world.
Location: Riga, Latvia
Workplace: fully
About the Client
Our client provides payment infrastructure for businesses and merchants. Its platform brings together card payments, payouts and other payment methods for international customers.
Role Overview
Take ownership of challenging payment issues, from the first alert to a clear resolution. As a Technical Support Engineer, you will work with B2B merchants and payment providers, investigate transactions using APIs and logs, and help develop support practices. You will communicate with international clients in English and Russian.
Key Responsibilities
Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution.
Investigate complex payment issues, identify root causes and drive corrective actions beyond standard troubleshooting.
Analyse transaction failures using IDs, logs, API responses and JSON fields, including `status_code`, `transactionStatusReason` and 3D-Secure timeouts.
Coordinate incident response with the development team, from initial alert through resolution.
Manage daily refund requests and related dispute cases through to closure.
Create and maintain internal Knowledge Base articles based on complex investigations.
Requirements
1-2+ years of experience in B2B technical support, integration support or technical account management.
Hands-on experience in payments at a payment gateway, bank or payment orchestration platform.
Experience reading JSON, working with APIs in Postman and investigating issues in Kibana, Datadog or similar logging tools.
Practical understanding of Auth, Capture, Sale, Refund, Chargeback and 3D-Secure 2.0.
Experience investigating payment transaction failures using logs, API responses and transaction identifiers.
Languages: English B2, Russian Fluent.
Key Soft Skills
You could be a good fit if you:
Stay calm and focused when prioritising actions during live incidents.
Use evidence and logical reasoning to assess problems and decide on next steps.
Spot emerging issues early and follow through without waiting for direction.
Investigate why an issue occurred rather than stopping at a temporary fix.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture: no bureaucracy, direct access to the Head of Support and the engineering team, and modern tools.
High-impact role in a scaling fintech company: help build the support function from the ground up, with a path to Team Lead or a move into integrations or development.
Recognition of personal milestones and achievements.
Fully remote work arrangement from anywhere in the world.
Location: Boston, Massachusetts, United States
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
THE ROLE
You’ll build and deploy customer translation and localization workflows, lead technical discovery and demos, guide onboarding, and support renewals by demonstrating value and resolving technical blockers. This is a hands-on engineering role with substantial customer-facing responsibility. You’ll focus on enterprise workflows in learning and development (L&D), websites, and marketing.
WHAT YOU’LL DO
Scope customer needs into technical plans with clear dependencies, acceptance criteria, and measurable outcomes.
Build AI workflows using prompts, glossaries, translation memories, and human review to meet customer terminology, brand, and quality requirements.
Write and deploy integrations with CMS, DAM, PIM, LMS, and commerce systems, preserving content structure, metadata, and context.
Own production readiness: secure data access, testing, error handling, monitoring, quality evaluation, and review routing. Document the solution and agree ongoing ownership.
Support customer enablement and adoption with Account teams, measure results against the baseline, and identify valuable follow-on workflows.
Turn customer work into reusable connectors, evaluation suites, and deployment patterns, and inform Product and Engineering priorities.
EXAMPLE PROJECTS
L&D workflows: automate localization of courses, training materials, and learning content, from source files through review and delivery into the customer’s LMS.
Website workflows: connect the CMS to translation, review, and publishing so new and updated pages stay current across languages.
Marketing workflows: localize campaign assets, emails, and product content, applying brand voice and terminology with market-specific review and approval.
Across these workflows, build quality checks and human review routing that meet customer requirements.
WHAT YOU BRING
A record of shipping software, integrations, or automation for enterprise customers; demonstrated ability matters more than a specific degree or years of experience.
Hands-on coding skills across APIs, authentication, webhooks, data transformation, version control, testing, and debugging.
Experience building AI workflows and evaluating quality, reliability, latency, and cost, including failure handling and human review.
Clear communication with technical and business stakeholders, and the judgment to scope ambiguous requests, explain tradeoffs, and manage expectations.
Ownership through deployment, documentation, customer enablement, and adoption.
Practical use of AI in your own engineering work. Localization or translation technology experience is valuable; curiosity about the domain is essential.
Willingness to travel up to 40%
Why joining Smartcat might be your best move so far
A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact.
Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.
Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.
Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
Smartcat Culture Code
: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Location: Taguig, National Capital Region
Workplace: Hybrid
About Salmon
Salmon Bank (Rural Bank) Inc., the banking arm of Salmon Group Ltd., is a technology-driven challenger bank in the Philippines operating under a BSP license. We combine the trust of a licensed institution with the speed and convenience of a modern financial product. Work within regulated financial infrastructure, where product, risk, compliance, operations, technology, and customer experience are closely connected.
About the Role
You’ll own Credit Administration for Salmon Bank and build it into a permanent, properly resourced function. You’ll report directly to the Deputy CEO and be accountable for the accuracy, completeness, and audit-readiness of everything that touches loan documentation, disbursement, and collateral.
What You’ll Do
- Own end-to-end credit administration across credit documentation, disbursement controls, billing and repayment, collateral perfection and safekeeping, and maintenance of credit files, consistent with MORB Sec. 143.
- Lead and develop the Credit Administration team and run the function’s day-to-day operations.
- Make sure the function is structured and staffed with clean records, clear ownership, and no single point of failure.
- Partner with Credit, Risk, and Legal so that documentation and disbursement processes support the bank’s lending products as they scale.
- Report on credit administration performance, risk, and process gaps to the Deputy CEO, the Credit Committee, and the Risk Oversight Committee, as appropriate.
What We’re Looking For
- 4-5 years of experience leading a credit administration function within a BSP-regulated bank.
- Strong working knowledge and ownership of loan documentation, collateral management, disbursement controls, and the maintenance of credit files.
- Advanced Excel skills. SQL is a strong plus.
- Experience building or maturing a function from a smaller or informal setup.
- Comfort operating in a lean, fast-scaling environment.
Good to Have
- Experience in a fast-growing or newly licensed bank.
- Exposure to credit administration technology or systems implementation.
Why Join Us
You’ll build a function from the ground up, with direct accountability to the Deputy CEO and a mandate that matters to how BSP sees the bank’s operational maturity.
Location: Argentina
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Role Overview:
This hands-on role combines
technical troubleshooting, automation, QA, and campaign operations
. You'll resolve integration issues, build automations, support partner onboarding, and ensure marketing campaigns and operational workflows run smoothly.
We're looking for a proactive problem-solver who can independently manage technical challenges, improve processes, and thrive in a fast-paced startup environment.
Key Responsibilities:
Troubleshoot technical issues reported by non-technical teams.
Investigate data discrepancies, integration failures, broken automations, and synchronization issues.
Build and maintain automations using Python, JavaScript, or TypeScript.
Troubleshoot CRMs, APIs, webhooks, integrations, logs, and databases, particularly GoHighLevel (GHL).
Build and maintain automated QA/testing workflows.
Use SQL and MongoDB to investigate and resolve data issues.
Identify recurring problems and implement solutions to prevent them.
Build simple dashboards and reports for non-technical teams.
Use AI tools to accelerate troubleshooting, coding, testing, and automation.
Requirements
3+ years of experience
in technical operations, technical support, automation engineering, QA automation, or similar roles.
Hands-on experience building
automations and integrations between multiple systems
.
Strong understanding of
REST APIs, webhooks, and system integrations
.
Proficiency in
Python, JavaScript, or TypeScript
.
Experience querying and troubleshooting databases using
SQL
;
MongoDB experience preferred
.
Experience troubleshooting CRMs and business systems;
GoHighLevel (GHL) is a strong plus
.
Experience with
automated QA/testing workflows
, root-cause analysis, and technical troubleshooting.
Ability to support non-technical teams and independently resolve technical issues.
Strong organizational skills and experience managing multiple projects and priorities.
Experience using
AI tools
to improve productivity and operational efficiency.
Excellent written and verbal English communication skills.
Proactive, resourceful, and comfortable working independently in a fast-paced environment.
Benefits
Competitive salary in USD
Fully remote work environment with flexible scheduling
Location: Vienna, Austria
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
A junior Controls Analyst sits in the second line and does the groundwork that keeps the control environment visible — maintaining the inventory, gathering evidence, testing controls.
Core responsibilities
Risk and control framework
Maintain the approved control inventory, including control descriptions, owners, frequency and evidence requirements; process additions through the agreed governance process.
Map controls to processes, risks and applicable obligations. Identify control gaps, duplicate controls, outdated records and missing ownership for review.
Support Risk and Control Self-Assessment (RCSA) cycles by collecting inputs, checking completeness and recording changes to risks, controls and action plans.
Evidence and control testing
Request and organise evidence from control owners across departments, maintain an accessible audit trail and follow up on overdue submissions.
Perform sample-based second-line testing under an approved test plan, assessing control design and operating effectiveness as applicable.
Document the test scope, sample, evidence, results and conclusion. Distinguish control failures from cases that cannot be tested because evidence is unavailable, and escalate material findings.
Issues and remediation
Record control deficiencies and agreed actions with clear descriptions, owners, due dates and status; follow up on overdue or recurring issues.
Review evidence of completed actions and, where required, retest before recommending closure. Escalate unresolved matters through the agreed process.
Cross-department control monitoring dashboards
Build and maintain dashboards that monitor key controls across departments against agreed thresholds, including control performance, overdue evidence, testing exceptions, open issues and remediation timeliness.
Work with risk and control owners to document approved indicators, thresholds, data sources, review frequency and escalation triggers. Check that dashboard data is consistent, complete and traceable to the underlying records.
Monitor threshold breaches and adverse trends, investigate anomalies with control owners, and escalate exceptions with clear context and action status through periodic risk reports and governance meetings.
GRC
records and audit support
Keep risk, control, process, evidence and issue records current in the GRC tool; run data quality checks and prepare standard reporting extracts.
Prepare relevant records and evidence for internal audit, external audit and regulatory reviews in coordination with the wider team.
Requirements
Attention to the details and result oriented
One to three years of relevant experience in operational risk, internal controls, internal audit, compliance or a regulated operating environment.
Strong Excel skills, including the ability to consolidate and check data, use formulas and pivot tables, and build clear dashboards or management reports.
Ability to understand process flows and risk and control relationships, apply a defined testing method, and write clear findings supported by evidence.
Clear written and spoken English, German language nice to have
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: San Francisco
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
We’re looking for a RevOps Systems Architect to design and build the systems behind a modern, AI-powered go-to-market engine. This isn’t a Salesforce admin role, and it isn’t a support function. You’ll be the technical owner of how our GTM stack fits together: Salesforce at the core, surrounded by the data, enrichment, engagement, billing, and AI tools our revenue teams depend on.
You’ll operate as an architect and a hands-on builder. You’ll set the technical direction for our CRM and GTM tooling, then ship it yourself with Flows, Apex, SQL, and custom services, including Salesforce MCP servers and AI tooling that make our CRM a first-class participant in AI-driven workflows. For larger efforts, you’ll partner with our engineering team, scoping, designing, and delivering together as a technical peer.
In this role, you will:
- Own the architecture of our GTM systems: the Salesforce object model and data architecture, how data moves between Salesforce and the rest of the stack, and the standards that keep it all healthy and scalable.
- Design and build integrations between Salesforce and adjacent tools (data warehouse, enrichment, sales engagement, billing/CPQ, internal apps), choosing the right tool for each problem, whether that’s native Salesforce, Apex, middleware, or custom services.
- Build and maintain automations using Flows, Apex, and custom services that power GTM processes end to end, with a bias toward solutions that are intelligent, observable, and maintainable.
- Develop and maintain Salesforce MCP servers and AI agents that extend CRM functionality into AI-powered workflows, and define how AI fits into our revenue operations over time.
- Design and own SQL-based data pipelines that feed dashboards and revenue reporting, making sure the numbers leadership relies on are trustworthy and traceable to source.
- Translate ambiguous business problems into clear technical strategy, from stakeholder conversation through design, build, rollout, and adoption.
- Raise the bar for the team: establish best practices for change management, testing, documentation, and technical debt, and mentor teammates on systems thinking.
- Partner with leaders across Sales, Marketing, Customer Success, Finance, and Engineering to prioritize the systems work with the highest business impact.
REQUIREMENTS
- 8+ years in Salesforce administration and development, with a track record of owning a complex, high-growth org and its architecture, not just maintaining it.
- Strong Apex skills: you can design, build, debug, and maintain triggers, custom logic, and integrations independently, and you know when not to write code.
- Demonstrated experience integrating Salesforce with other systems via APIs, middleware, or custom services, and designing for failure modes, data integrity, and scale.
- SQL proficiency: you decompose ambiguous questions into well-structured queries and are comfortable with complex joins, aggregations, and pipeline logic.
- A systems mindset: you can hold an end-to-end GTM process in your head, trace a field from origin through every downstream dependency, and anticipate what breaks when something changes.
- Strong judgment and ownership: you scope problems yourself, make sound build-vs-buy and architecture calls, and drive projects to completion with little direction.
- Clear communicator who can explain tradeoffs to both technical and non-technical stakeholders and earn trust across teams.
- Excited by AI-native systems and curious about where Salesforce, MCP, and AI agents intersect. You’re already experimenting in this space.
Bonus:
- Familiarity with dbt or modern data transformation tooling.
- Experience with BI tools such as Sigma or Looker.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is building AI-native software for professional services. Our customers trust us with highly sensitive information and critical business workflows, making security fundamental to everything we build. We’re looking for a Director of Detection and Response to build and lead the team that identifies threats, responds decisively to incidents, and turns what we learn into stronger defenses.
You will own Harvey’s Detection and Response strategy, technical direction, and operational readiness across our production platform and corporate environment. Working with the CISO and leaders across Engineering, Infrastructure, IT, Legal, and Customer Trust, you’ll translate business risk into a focused program that protects customer data and enables Harvey to move quickly with confidence.
This is a technical leadership role for someone who can build an exceptional team, earn the trust of senior engineers, and bring clarity to high-stakes situations. You’ll develop a function that scales through software, automation, and strong partnerships, while staying close enough to the work to challenge detection designs and guide complex investigations.
WHAT YOU'LL DO
- Build and lead the organization. Hire and develop detection engineers, incident responders, and technical leaders; establish clear ownership and a culture of curiosity, sound judgment, and continuous learning. Own the roadmap, staffing plan, and investment decisions.
- Own incident response and crisis readiness. Lead Harvey’s response to major security incidents, coordinating investigation, containment, recovery, and executive communication. Build clear severity criteria, escalation paths, playbooks, and sustainable 24/7 coverage for critical threats; develop incident commanders and cross-functional responders through exercises.
- Build detection as an engineering capability. Set the technical direction for telemetry, detection pipelines, forensic tooling, and response automation across cloud, endpoint, identity, SaaS, and application environments. Apply software engineering practices to test detections, improve signal quality, and reduce manual work; evaluate AI-assisted investigation with measurable quality and appropriate human oversight.
- Focus defenses on meaningful threats. Use threat intelligence, hunting, and an attacker’s perspective to prioritize scenarios that matter to Harvey, including account compromise, data theft, insider risk, privileged-access abuse, and abuse of AI-enabled workflows. Partner with offensive security and platform owners to validate coverage and close blind spots.
- Make response a company capability. Partner with Engineering, IT, Legal, Privacy, Communications, and Customer Trust on sensitive investigations and crisis decisions. Establish clear escalation and decision authority, preserve evidence, and provide accurate findings to support Legal-led notification and disclosure decisions. Prepare cross-functional responders to contribute when incidents require broader support.
- Turn incidents into lasting improvements. Drive blameless reviews and ensure corrective actions have owners, deadlines, and verified outcomes. Measure detection coverage, time to detect and contain, recurring failure modes, and responder workload, and use those results to guide investments and reduce customer impact.
WHAT YOU HAVE
- Experience building and leading Detection and Response, incident response, or security engineering teams in a technology company with complex production systems. A record of hiring strong engineers, developing technical leaders, and scaling both the team and its operating model.
- Deep incident response experience and demonstrated judgment during serious security events. You can lead investigations with incomplete information, make timely containment decisions, and communicate clearly with executives, engineers, and business partners. You bring composure, integrity, and discretion to sensitive investigations and decisions under scrutiny.
- Strong technical foundations in cloud infrastructure, operating systems, networking, identity, and attacker tradecraft, with depth in detection engineering, threat hunting, or digital forensics. You understand how to investigate across corporate and production environments.
- An engineering approach to security operations, backed by experience building detection platforms, investigation tools, or response automation. You can evaluate architecture and code, guide senior engineers, and make practical decisions about what to build, buy, or retire.
- The ability to turn business risk into a focused strategy and deliver it through influence and partnership. You balance urgent response with long-term engineering work and build a demanding, supportive environment where people can do their best work.
Experience protecting enterprise SaaS, sensitive customer data, or AI/ML environments is especially valuable, as is experience investigating insider threats, partnering on privileged-access governance, or leading response under regulatory and public scrutiny.
At Harvey, you’ll shape how an AI company detects and responds to threats as its products and customers evolve. Your team’s work will directly protect customer trust and help make security a durable foundation for the business.
COMPENSATION
$280,000 - $385,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-DZ1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is building AI-native software for professional services. Our customers trust us with highly sensitive information and critical business workflows, making security fundamental to everything we build. We’re looking for a Director of Detection and Response to build and lead the team that identifies threats, responds decisively to incidents, and turns what we learn into stronger defenses.
You will own Harvey’s Detection and Response strategy, technical direction, and operational readiness across our production platform and corporate environment. Working with the CISO and leaders across Engineering, Infrastructure, IT, Legal, and Customer Trust, you’ll translate business risk into a focused program that protects customer data and enables Harvey to move quickly with confidence.
This is a technical leadership role for someone who can build an exceptional team, earn the trust of senior engineers, and bring clarity to high-stakes situations. You’ll develop a function that scales through software, automation, and strong partnerships, while staying close enough to the work to challenge detection designs and guide complex investigations.
WHAT YOU'LL DO
- Build and lead the organization. Hire and develop detection engineers, incident responders, and technical leaders; establish clear ownership and a culture of curiosity, sound judgment, and continuous learning. Own the roadmap, staffing plan, and investment decisions.
- Own incident response and crisis readiness. Lead Harvey’s response to major security incidents, coordinating investigation, containment, recovery, and executive communication. Build clear severity criteria, escalation paths, playbooks, and sustainable 24/7 coverage for critical threats; develop incident commanders and cross-functional responders through exercises.
- Build detection as an engineering capability. Set the technical direction for telemetry, detection pipelines, forensic tooling, and response automation across cloud, endpoint, identity, SaaS, and application environments. Apply software engineering practices to test detections, improve signal quality, and reduce manual work; evaluate AI-assisted investigation with measurable quality and appropriate human oversight.
- Focus defenses on meaningful threats. Use threat intelligence, hunting, and an attacker’s perspective to prioritize scenarios that matter to Harvey, including account compromise, data theft, insider risk, privileged-access abuse, and abuse of AI-enabled workflows. Partner with offensive security and platform owners to validate coverage and close blind spots.
- Make response a company capability. Partner with Engineering, IT, Legal, Privacy, Communications, and Customer Trust on sensitive investigations and crisis decisions. Establish clear escalation and decision authority, preserve evidence, and provide accurate findings to support Legal-led notification and disclosure decisions. Prepare cross-functional responders to contribute when incidents require broader support.
- Turn incidents into lasting improvements. Drive blameless reviews and ensure corrective actions have owners, deadlines, and verified outcomes. Measure detection coverage, time to detect and contain, recurring failure modes, and responder workload, and use those results to guide investments and reduce customer impact.
WHAT YOU HAVE
- Experience building and leading Detection and Response, incident response, or security engineering teams in a technology company with complex production systems. A record of hiring strong engineers, developing technical leaders, and scaling both the team and its operating model.
- Deep incident response experience and demonstrated judgment during serious security events. You can lead investigations with incomplete information, make timely containment decisions, and communicate clearly with executives, engineers, and business partners. You bring composure, integrity, and discretion to sensitive investigations and decisions under scrutiny.
- Strong technical foundations in cloud infrastructure, operating systems, networking, identity, and attacker tradecraft, with depth in detection engineering, threat hunting, or digital forensics. You understand how to investigate across corporate and production environments.
- An engineering approach to security operations, backed by experience building detection platforms, investigation tools, or response automation. You can evaluate architecture and code, guide senior engineers, and make practical decisions about what to build, buy, or retire.
- The ability to turn business risk into a focused strategy and deliver it through influence and partnership. You balance urgent response with long-term engineering work and build a demanding, supportive environment where people can do their best work.
Experience protecting enterprise SaaS, sensitive customer data, or AI/ML environments is especially valuable, as is experience investigating insider threats, partnering on privileged-access governance, or leading response under regulatory and public scrutiny.
At Harvey, you’ll shape how an AI company detects and responds to threats as its products and customers evolve. Your team’s work will directly protect customer trust and help make security a durable foundation for the business.
COMPENSATION
$280,000 - $385,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-DZ1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Remote
Workplace: Remote
ABOUT US
Launched in 2019, Constructor is an AI-first e-commerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.
ABOUT THE TEAM
The SABR team owns the top layer of request processing for product discovery. We own the service that first receives product discovery requests (autocomplete, search, browse & recommendations) & executes the entire business logic that drives product discovery. That service also functions as a gateway to parse incoming user requests, orchestrate calls across the internal services that do the ranking and retrieval, interpret their responses, and assemble the final response the customer sees. We also own the public configuration APIs customers use to control how discovery behaves, and the MCP layer that exposes all of it to AI agents.
Our team owns both platform & product components: Because of the positioning of our services, we take part in every architectural decision of our core product offering. At the same time, our goals are heavily influenced by direct customer feedback, because all product discovery-related features are either implemented in or integrated with our services.
All of our services are public APIs, so interface design and backward compatibility are a constant part of the job. But most of our attention goes to keeping them fast and up: we serve up to 15k RPS, fan out to many internal services on every request, and are expected to stay available and degrade gracefully when any of them fails or slows down.
The work is distributed systems in practice rather than in theory: request orchestration, failure isolation, caching, latency budgets, capacity planning, and the observability to know what is actually happening in production. The team is small enough that engineers own problems end to end, from design through on-call.
ABOUT YOU
You're a staff-level engineer who wants to own systems, not tickets. You've built high-traffic, low-latency Python services and carried the pager for them. You think in trade-offs: latency versus cost, flexibility versus a public API that customers can't afford to see break, the fix that ships this week versus the architecture that has to last two years. You can lead work that spans several engineers and several quarters, you enjoy mentoring others, and you're fine when a problem shows up half-defined. You don't mind being the one who reads the spec for some unfamiliar protocol, works out how it fits, and designs an integration that holds up at scale. You change your mind when someone has a better argument, you make the people around you better, and you still care about your code long after it merges.
WHAT YOU WILL DO
- Own the technical direction of one or more of our services - architecture, performance, and reliability.
- Lead design of new systems and public APIs, and the evolution of existing ones as traffic and feature scope grow.
- Raise the engineering bar through design and code review, and mentor mid and senior engineers into owning bigger scopes.
- Partner with product, other engineering teams, and solutions/support to shape what we build and to represent search constraints and trade-offs honestly.
- Take part in on-call for the systems you own, and lead incident response and follow-through when things break.
WHAT WE ARE LOOKING FOR
TECHNICAL
- Substantial experience building and operating high-traffic, low-latency backend services in production.
- Extensive Python knowledge (our primary language).
- Experience with observability and performance work in live systems.
- Experience designing and evolving public APIs that external customers depend on.
- Experience designing & implementing scalable service-oriented architectures.
BEYOND THE CODE
- Track record of leading projects that span multiple engineers and quarters.
- Influence without authority, and willingness to change your position when someone has a better argument.
- Clear written communication - design docs, RFCs, postmortems.
- Good judgment about trade-offs and scope.
- Comfort with ambiguity and loosely defined problems.
- Ownership that extends past merge, to how the system behaves in production.
NICE TO HAVE
- Experience with AWS
- Background in search, ranking, information retrieval, or e-commerce product discovery.
- Exposure to AI/LLM-facing infrastructure (MCP, agent tooling, or similar).
BENEFITS
🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
🌎 Fully remote team - choose where you live
🛋️ Work from home stipend! We want you to have the resources you need to set up your home office
💻 Apple laptops provided for new employees
🧑🎓 Training and development budget for every employee, refreshed each year
👪 Maternity & Paternity leave for qualified employees
🧠 Work with smart people who will help you grow and make a meaningful impact
💵 Base salary: $110k–$130k USD, depending on knowledge, skills, experience, and interview results
📈 Stock options - offered in addition to the base salary
🎉 Regular team offsites to connect and collaborate
DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR
At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.
How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice. After that period your data will be deleted or anonymized.
How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.
Location: United States
About SingleStore
SingleStore delivers a real-time, distributed SQL database that unifies transactional and analytical workloads. Our engineers build cloud-native software for some of the world’s most demanding data-intensive applications, working in a fast-moving environment where teams own their work end to end and partner closely across Product and customer-facing organizations.
About the Flow team
SingleStore Flow is an enterprise data migration and integration product that helps customers move data into SingleStore reliably and at scale. The team builds the systems that support schema transfer, bulk data loading, real-time Change Data Capture (CDC), large-table migrations, and a native experience in SingleStore Helios.
Flow spans Java-based engines, source and destination connectors, database internals, performance and memory management, Helios services and APIs, observability, test automation, Flow AI Agent and signed production release delivery. The product works across heterogeneous database environments, including MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, SAP HANA, Snowflake, Salesforce, and SingleStore-as-a-source.
Position Overview
We are looking for a Staff Engineer to provide technical leadership for Flow’s end-to-end data path from source systems and CDC through migration engines, APIs, Helios, and the customer experience.
This is a hands-on individual contributor role with broad technical influence. You will own major architectural decisions, lead strategically important and release-defining initiatives, solve complex reliability and data-consistency problems, and help the team build durable systems that customers can trust with their most important migrations. You will remain close to the code while raising the technical bar for design, testing, observability, operational excellence, and AI-assisted engineering.
The ideal candidate is a systems-minded engineer who enjoys working across product boundaries, can move comfortably between architecture and implementation, and knows how to turn difficult customer problems into scalable product improvements.
What you’ll do
Set technical direction for significant areas of Flow, including the migration engines, CDC pipeline, schema evolution, large-table migration, source-to-target data correctness, Flow APIs, Helios integration, and agent-assisted migration workflows.
Lead the design and delivery of large, complex, release-defining projects from problem definition through production rollout.
Make pragmatic architecture and build-versus-defer decisions that balance customer value, reliability, performance, maintainability, and delivery speed.
Design and implement production-quality software while remaining hands-on in the codebase.
Solve difficult, ambiguous problems involving data consistency, replication, schema drift, throughput, memory use, concurrency, failure recovery, and backward compatibility.
Establish a high bar for technical design, code quality, testing, observability, security, and operational readiness.
Drive root-cause analysis for customer-impacting issues and ensure that incidents result in durable fixes, better tests, improved diagnostics, or clearer operational safeguards.
Improve the team’s ability to operate Flow in production through runbooks, dashboards, release discipline, incident response, and shared ownership of service health.
Partner closely with Product Management, Engineering, Support, Solutions, and customers to translate real-world migration requirements into robust technical solutions.
Mentor engineers, lead design and code reviews, distribute technical context, and help develop the next generation of technical leaders.
Create clear technical documentation that makes architecture, APIs, customer journeys, trade-offs, and operational procedures understandable to the broader engineering organization.
Advance AI-native development practices and agentic capabilities that improve engineering productivity and make customer migrations more self-serve.
Required skills and experience
Significant professional experience building and operating production software, typically 10+ years, or equivalent depth of experience and impact.
Expert-level experience with Java including the ability to debug and improve complex, long-lived enterprise-grade codebases.
Experience using JDBC with one or more databases, including working with SQL metadata, SQL datatypes, schema information, database-specific behavior, connection pooling, SQL execution, Apache Avro, Protocol Buffers, or similar serialization and integration technologies.
Strong understanding of databases and data-intensive systems, including transactions, replication, indexing, connection management, and data consistency.
Deep experience with MySQL and PostgreSQL
Experience with Java performance engineering, including concurrency, thread pools, garbage collection, memory pressure, or back-pressure
Hands-on experience with Change Data Capture or comparable streaming and replication technologies, such as database logs, logical replication, change tracking, checkpoints, or offsets.
Demonstrated experience designing reliable, scalable distributed systems where correctness, performance, and availability matter.
Experience with cloud-native services and container orchestration, preferably Kubernetes.
Track record of leading large technical initiatives and making architecture decisions across team or functional-area boundaries.
Strong testing discipline, including unit, integration, end-to-end, regression, performance, and failure-mode testing.
Experience investigating production issues, writing root-cause analyses, and converting operational learnings into engineering improvements.
Experience with observability, profiling, metrics, distributed tracing, and production dashboards.
Excellent written and verbal communication, with the ability to explain complex technical decisions to engineers, product partners, and customer-facing teams.
Demonstrated ability to mentor engineers and influence outcomes without relying on formal authority.
Bachelor’s or Master’s (preferred) degree in Computer Science or a related field, or equivalent practical experience.
Preferred qualifications
Additional experience with one or more of Oracle, SQL Server, MongoDB, SAP HANA, Snowflake, Salesforce, or SingleStore.
Experience with schema evolution, schema-drift detection, datatype mapping, large-table migration, table slicing, throughput tuning, or zero-downtime data movement.
Experience building APIs or full-stack product surfaces using Go, TypeScript, React, GraphQL, gRPC, or Kubernetes-native services.
Experience building agentic applications, AI-assisted developer workflows, or systems that use LLMs to plan, diagnose, or automate operational tasks.
Experience working directly with enterprise customers or customer-facing engineering teams on complex data or infrastructure problems.
SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.
Our benefits package for this role includes: stock options, flexible paid time off, monthly three-day weekends, 14 weeks of fully-paid gender-neutral parental leave, fertility and adoption assistance, mental health counseling, 401(k) retirement plan, and rich health insurance offerings—including medical, dental, vision and life and disability insurance.
SingleStore’s base salary range for this position is: $160,000 - $210,000 USD.
For candidates residing in California, please see our
California Recruitment Privacy Notice
. For candidates residing in the EEA, UK, and Switzerland, please see our
EEA, UK, and Swiss Recruitment Privacy Notice
.
ENG000526
Location: Merlimau,Malaysia
About Bradken
Bradken is a global leader in innovative wear solutions and custom-engineered products for the resources sector. For our more than 3,000 people, that global reach brings opportunities to share expertise, solve meaningful challenges and grow through new experiences. Together, we help the resources sector sustainably advance society.
About the role
We are seeking an experienced
Senior Maintenance Engineer
to lead and oversee maintenance reliability, plant improvement initiatives, and contractor management within our manufacturing operations in Merlimau.
This role plays a critical part in ensuring the safe, reliable, and efficient operation of plant equipment through the effective execution of preventive, corrective, and condition-based maintenance programs. Working closely with Operations, Safety, Quality, and Engineering teams, you will drive continuous improvement initiatives, manage maintenance budgets and resources, and contribute to operational excellence across the site.
If you thrive in a hands-on manufacturing environment and enjoy leading teams, solving complex technical challenges, and improving plant performance, this is an excellent opportunity to make a meaningful impact.
In this role, you will:
Lead preventive, corrective, and condition-based maintenance activities to maximise equipment reliability, safety, and operational efficiency.
Coordinate maintenance resources, schedules, contractors, spare parts, and technical support to ensure timely execution of maintenance work.
Drive a strong safety culture by ensuring compliance with Bradken's safety standards, environmental requirements, and contractor management processes.
Analyse major equipment failures, lead root cause investigations, and implement sustainable corrective actions to improve plant performance.
Lead plant shutdown planning, execution, and continuous improvement initiatives, including CAPEX projects, equipment upgrades, and reliability improvements.
Manage maintenance budgets, inventories, documentation, and team performance while fostering a culture of accountability, quality, and continuous improvement.
What you’ll bring:
Bachelor’s degree in mechanical engineering, Electrical Engineering, Mechatronics Engineering, or a related engineering discipline.
Proven experience in maintenance engineering within a manufacturing, foundry, heavy industry, or industrial plant environment.
Strong knowledge of preventive maintenance, corrective maintenance, condition monitoring, and reliability improvement practices.
Experience leading maintenance teams, managing contractors, and coordinating plant shutdowns or major maintenance activities.
Demonstrated experience in root cause analysis, equipment troubleshooting, and continuous improvement projects.
Familiarity with maintenance management systems (CMMS/EAM) and maintenance planning processes.
Strong understanding of workplace safety, environmental compliance, and risk management principles.
Excellent communication and stakeholder management skills with the ability to collaborate across multiple functions.
Note: Applicants must have the legal right to work in Malaysia. Bradken is unable to provide visa or work permit sponsorship for this role
.
Why join Bradken?
At Bradken, you’ll do work that matters. Whatever your role, your contribution helps solve real challenges for our customers and supports safer, more efficient and sustainable resource operations.
You’ll join a team that values different perspectives, shares expertise and dares to challenge how things are done. We support your growth through hands-on experience, learning and development, and opportunities to work across functions and locations. Safety, respect and wellbeing come first, so you can do your best work and enjoy life beyond it.
We offer:
A safety-first culture
Competitive pay and benefits
Flexible work options, where the role allows
Learning and development opportunities
An Employee Assistance Program for you and your family
Our hiring process
As part of our selection process, we may invite you to complete a one-way video screening at a time that works for you. This helps us provide a fair and consistent experience when working across locations and time zones. If you need an adjustment or alternative format at any stage, please let us know.
Before commencing employment
, you will be required to complete a psychometric assessment and a pre-employment medical, including drug and alcohol testing.
We respectfully request no recruitment agency approaches.
Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs.
Renton, Washington, United States
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Настройте подбор, и подходящие вакансии будут приходить в Telegram.