Forward Deployed Engineer (US)

Location: Boston, Massachusetts, United States About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. THE ROLE You’ll build and deploy customer translation and localization workflows, lead technical discovery and demos, guide onboarding, and support renewals by demonstrating value and resolving technical blockers. This is a hands-on engineering role with substantial customer-facing responsibility. You’ll focus on enterprise workflows in learning and development (L&D), websites, and marketing. WHAT YOU’LL DO Scope customer needs into technical plans with clear dependencies, acceptance criteria, and measurable outcomes. Build AI workflows using prompts, glossaries, translation memories, and human review to meet customer terminology, brand, and quality requirements. Write and deploy integrations with CMS, DAM, PIM, LMS, and commerce systems, preserving content structure, metadata, and context. Own production readiness: secure data access, testing, error handling, monitoring, quality evaluation, and review routing. Document the solution and agree ongoing ownership. Support customer enablement and adoption with Account teams, measure results against the baseline, and identify valuable follow-on workflows. Turn customer work into reusable connectors, evaluation suites, and deployment patterns, and inform Product and Engineering priorities. EXAMPLE PROJECTS L&D workflows: automate localization of courses, training materials, and learning content, from source files through review and delivery into the customer’s LMS. Website workflows: connect the CMS to translation, review, and publishing so new and updated pages stay current across languages. Marketing workflows: localize campaign assets, emails, and product content, applying brand voice and terminology with market-specific review and approval. Across these workflows, build quality checks and human review routing that meet customer requirements. WHAT YOU BRING A record of shipping software, integrations, or automation for enterprise customers; demonstrated ability matters more than a specific degree or years of experience. Hands-on coding skills across APIs, authentication, webhooks, data transformation, version control, testing, and debugging. Experience building AI workflows and evaluating quality, reliability, latency, and cost, including failure handling and human review. Clear communication with technical and business stakeholders, and the judgment to scope ambiguous requests, explain tradeoffs, and manage expectations. Ownership through deployment, documentation, customer enablement, and adoption. Practical use of AI in your own engineering work. Localization or translation technology experience is valuable; curiosity about the domain is essential. Willingness to travel up to 40% Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.