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Location: New York; San Francisco; Toronto; Montreal Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Overview: Large Language Models (LLMs) continue to push the boundaries of what AI systems can do — but inference is still the bottleneck. The Model Efficiency team is responsible for pushing the limits of LLM inference efficiency across our foundation models. We explore and ship breakthroughs across the model execution stack, including: - model architecture and MoE routing optimization - decoding and inference-time algorithm improvements - software/hardware co-design for GPU acceleration - performance optimization without compromising model quality Please Note: We have offices in Toronto, Montreal, San Francisco, New York, Paris, Seoul and London. We embrace a remote-friendly environment, and as part of this approach, we strategically distribute teams based on interests, expertise, and time zones to promote collaboration and flexibility. You'll find the Model Efficiency team concentrated in the EST and PST time zones, these are our preferred locations. Key Responsibilities: As a Staff Research Engineer, you will develop, prototype, and deploy techniques that materially improve how fast and efficiently our models run in production. Qualifications: - Have a PhD in Machine Learning or a related field - Understand LLM architecture, and how to optimize LLM inference given resource constraints - Have significant experience with one or more techniques that enhance model efficiency - Strong software engineering skills - An appetite to work in a fast-paced high-ambiguity start-up environment - Publications at top-tier conferences and venues (ICLR, ACL, NeurIPS) - Passion to mentor others Working Location: This role can be based remotely or from one of our office locations listed on the job description - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role.   FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: New York; San Francisco; Toronto; Montreal Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Overview: Our team is a fast-growing group of researchers and engineers focused on building reliable ML systems and pushing the boundaries of LLM inference efficiency. We develop techniques that improve how models execute in production, driving lower latency, higher throughput, and consistent quality across diverse workloads. Please Note: We have offices in Toronto, Montreal, San Francisco, New York, Paris, Seoul and London. We embrace a remote-friendly environment, and as part of this approach, we strategically distribute teams based on interests, expertise, and time zones to promote collaboration and flexibility. You'll find the Model Efficiency team concentrated in the EST and PST time zones, these are our preferred locations. Job Responsibilities: As an engineer on this team, you’ll work across the inference stack to improve core performance metrics by diving deep into model execution, identifying bottlenecks, and developing innovative optimizations. You’ll collaborate closely with modeling and systems teams to experiment, measure, and ship improvements that meaningfully accelerate inference. As the team evolves, you’ll have opportunities to build expertise in advanced performance techniques, including GPU/CUDA optimizations, kernel-level improvements, and model execution strategies for MoE and large-scale architectures. Qualifications: - 5+ years of experience writing high-performance, production-quality code - Strong programming skills in C++ or Python (Rust/Go also welcome) - Experience working with large language models and familiarity with the LLM inference ecosystem (e.g., vLLM, SGLang, etc.) - Ability to diagnose and resolve performance bottlenecks across the model execution stack - A strong bias for action — you ship fast, measure impact, and iterate It’s a big plus if you have experience with: - GPU programming, CUDA, or low-level systems optimization - Language modeling with transformers (MoE, speculative decoding, KV-cache optimizations) - Scaling performance-critical distributed systems (e.g., computation, search, storage) Working Location: This role can be based remotely or from one of our office locations listed on the job description - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: San Francisco, CA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: When you see what modern language models are capable of, do you wonder, "How do these things work? How can we trust them?" The Interpretability team at Anthropic is working to reverse-engineer how trained models work because we believe that a mechanistic understanding is the most robust way to make advanced systems safe. Think of us as doing "neuroscience" of neural networks using "microscopes" we build - or reverse-engineering neural networks like binary programs. More resources to learn about our work: Our research blog - covering advances including Monosemantic Features and Circuits An Introduction to Interpretability from our research lead, Chris Olah The Urgency of Interpretability from CEO Dario Amodei Engineering Challenges Scaling Interpretability - directly relevant to this role 60 Minutes segment - Around 8:07, see a demo of tooling our team built New Yorker article - what it's like to work on one of AI's hardest open problems Even if you haven’t worked on interpretability before, the infrastructure expertise is similar to what's needed across the lifecycle of a production language model: Pretraining: Training dictionary learning models looks a lot like model pretraining - creating stable, performant training jobs for massively parameterized models across thousands of chips Inference: Interp runs a customized inference stack. Day-to-day analysis requires services that allow editing a model's internal activations mid-forward-pass - for example, adding a "steering vector" Performance: Like all LLM work, we push up against the limits of hardware and software. Rather than squeezing the last 0.1%, we are focused on finding bottlenecks, fixing them and moving ahead given rapidly evolving research and safety mission The science keeps scaling - and it's now applied directly in safety audits on frontier models, with real deadlines. As our research has matured, engineering and infrastructure have become a bottleneck. Your work will have a direct impact on one of the most important open problems in AI. Responsibilities: Build and maintain the specialized inference and training infrastructure that powers interpretability research - including instrumented forward/backward passes, activation extraction, and steering vector application Resolve scaling and efficiency bottlenecks through profiling, optimization, and close collaboration with peer infrastructure teams Design tools, abstractions, and platforms that enable researchers to rapidly experiment without hitting engineering barriers Help bring interpretability research into production safety audits - with real deadlines and high reliability expectations Work across the stack - from model internals and accelerator-level optimization to user-facing research tooling You may be a good fit if you: Have 5-10+ years of experience building software Are highly proficient in at least one programming language (e.g., Python, Rust, Go, Java) and productive with Python Are extremely curious about unfamiliar domains; can quickly learn and put that knowledge to work, e.g. diving into new layers of the stack to find bottlenecks Have a strong ability to prioritize the most impactful work and are comfortable operating with ambiguity and questioning assumptions Prefer fast-moving collaborative projects to extensive solo efforts Are curious about interpretability research and its role in AI safety (though no research experience is required!) Care about the societal impacts and ethics of your work Are comfortable working closely with researchers, translating research needs into engineering solutions. Strong candidates may also have experience with: Optimizing the performance of large-scale distributed systems Language modeling fundamentals with transformers High Performance LLM optimization: memory management, compute efficiency, parallelism strategies, inference throughput optimization Working hands-on in a mainstream ML stack - PyTorch/CUDA on GPUs or JAX/XLA on TPUs Collaborating closely with researchers and building tooling to support research teams; or directly performed research with complex engineering challenges Representative Projects: Building Garcon , a tool that allows researchers to easily instrument LLMs to extract internal activations Designing and optimizing a pipeline to efficiently collect petabytes of transformer activations and shuffle them Profiling and optimizing ML training jobs, including multi-GPU parallelism and memory optimization Building a steered inference system that applies targeted interventions to model internals at scale (conceptually similar to Golden Gate Claude but for safety research) Role Specific Location Policy: This role is based in the San Francisco office; however, we are open to considering exceptional candidates for remote work on a case-by-case basis. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $315,000 — $560,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: New York City, NY; San Francisco, CA; Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Support Specialist, you’ll be at the front lines of safely delivering AI to the world, providing high-touch support to the businesses building on Claude. You’ll take the cases that need more than a help article: understanding how a customer has built on our platform (their integrations, their authentication and identity setup, their use of the models) and then investigating, diagnosing, and resolving their most complex technical needs. You’ll partner with engineers to get to the bottom of things, and with account teams to keep the customer’s trust while you do. Additionally, you’ll help us identify and close gaps in our team’s technical knowledge, turning what you learn from each case into documentation, tooling, and product feedback so the whole team gets sharper. This is a role for someone who wants their technical depth to matter to real businesses, and who cares as much about how we systematically support customers at scale as about the case in front of them. Responsibilities Provide high-touch support to our most strategic customers, communicating clearly and empathetically with a wide range of user personas, context-switching between guiding an executive through an incident and providing critical product knowledge to an admin in need of help within the same hour Serve as an escalation point for our most complex technical issues: reproducing customer issues, utilizing logs and traces, and providing solutions alongside engineers Troubleshoot SSO, SAML, and OAuth authentication flows, and the integration surface where our products meet a customer’s infrastructure Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale Manage on-call tasks for high-urgency user issues with extreme ownership Respond to user support cases with a variety of complexity, from questions from individuals to complex API debugging for large businesses Become an expert in all Anthropic products, and delight in the hunt when something doesn’t behave as expected Uplevel our team’s technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products Suggest and drive improvements to increase user satisfaction through support processes, as well as own initiatives that increase efficiency and drive down contact rates Operate in ambiguity, making informed decisions even in never-before-seen situations Prioritize critically and comfortably adapt to an ever-evolving product landscape Minimum qualifications Several years of technical product support experience at a high-growth tech company, including hands-on API debugging, ideally on a tier-two, escalated, or priority support team Experience supporting enterprise or strategic accounts: exec-level communication, escalation management, and working shoulder-to-shoulder with account and engineering teams Fluency with APIs and technical SaaS products; you read technical docs with ease and can reason about someone else’s architecture from a handful of clues Experience troubleshooting SSO, SAML, and OAuth authentication flows A demonstrated ability to thrive in fast-paced, reactive situations while hitting core support metrics (CSAT, SLA, and the like) Strong user empathy and mastery of the support case lifecycle; you read between the lines, get to the heart of the need, and resolve it fast Crisp but kind written communication and a deep care for detail Persistence and curiosity: you’re energized by tracking down a bug, and more energized by fixing it for every similar user going forward A deep sense of ownership, genuine interest in Anthropic’s products, and enthusiasm for helping build the team Preferred qualifications While not required, we're particularly excited about candidates with one or more of these specializations: Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript) SQL proficiency for querying logs and investigating issues Understanding of LLM capabilities, practical applications, and current limitations Familiarity with enterprise networking concepts and IT infrastructure Familiarity with Git workflows and version control concepts Experience supporting government or public sector customers, including compliance requirements and security frameworks Background in team lead roles or managing contract/vendor support teams We’re hiring across a range of experience levels to build depth in both technical capabilities and enterprise support. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $131,040 — $210,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Warsaw Workplace: remote Creatio is one of the fastest-growing AI software companies, with quarterly bookings reaching 255% of prior-year results, reflecting strong enterprise demand for AI CRM and workflow automation. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a  Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.   Who we are looking for: We are seeking a passionate, proactive, and results-driven Event Manager to organize the company's events all over the world. Responsibilities •    Calculate and execute event budgeting for your own offline and online events, co-marketing events with partners, and external events. •    Coordinate and set tasks for content, UX design, design, and promotional campaigns for events across internal departments. •    Prepare internal plans, processes, briefings, POCs, and other deliverables for event approval, coordination, and execution. •    Search for and coordinate communications with vendors, venues, technology, and event service providers. •    Coordinate Creatio Community involvement in events, such as event sponsorships, customer travel support and coordination, community invitations, etc. •    Personally execute or coordinate the preparation and running of online events (including landing page development, software selection, broadcast execution, etc.). •    Execute event support tasks for major communication platforms and channels (such as LinkedIn, YouTube, Facebook, Twitter, Vimeo, etc.). •    Ensure event support for the company's participation in external events and co-marketing activities with partners. •    Manage events in CRM (including event execution, audience management, and analytics). •    Collect and prepare post-event analysis (incl. budget reports, event audience analytics, etc.). •    Generate ideas and coordinate supplies for brand merchandise, printing, and SWAG for Creatio offices and events worldwide. •    Participate in internal brainstorms and external cooperation to develop ideas for brand promotion initiatives, events, and special projects. •    Provide expert support for event-related tasks across other company projects and departments. Requirements • At least 3 years of experience in event management , preferably in global markets. •    Knowledge of the event services market and event management methodology for global markets. •    Ability to find and negotiate the most favorable terms. •    Ability to find out-of-the-box solutions for event execution. •    Fluency in written and conversational English. •    Desire to deep-dive into IT. •    Successful experience in attracting target audiences to events — a plus. •    Experience organizing IT events — a plus. What You Should Expect From Us Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: Flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: Competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Chicago, Illinois Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We’re building Fin's Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably. If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role. What will I be doing? Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support. Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints. Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1. Monitor usage & health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed. Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion. Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training. Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like. What skills do I need? 3-5 years of experience in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement. Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them. Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources. Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders). Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results. Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them. Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders. Bonus skills & attributes Interest in consumption or usage-based SaaS models. Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools. Experience in operations, scaling CS / onboarding / customer education / digital engagement programs. *Proof of eligibility to work in the United States is required. The OTE range for candidates within the Greater Chicago Area is $135,300 - $161,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: Spain Pre-Sales Consultant will be responsible for advising our Business Development & Sales teams on large, complex deals addressing technical and product questions and helping the customer understand how to implement ProgressSoft’s systems most effectively. He will be responsible for being a product specialist with deep understanding of all product integrations and enterprise features. Responsibilities Work closely with sales/business development team to explore sales opportunities for company’s product suite. Liaise and discuss with customers/prospects to qualify the opportunity /lead and create a solution construct. Assist BD/ Sales team in the qualification of customer needs & performing pre demo needs analysis. Drive techno functional discussion in client interaction/pre-sales and appropriately capture customer requirement with maximum clarity. SPOC for complete pre-sales cycle from requirement scoping, product fitment, solutioning, and technical proposal creation by working closely with members of the sales, delivery, product & support team. Draft solution scope document which meets customer expectation and translate these accurately to the delivery team / product team for estimation and successful delivery mechanism. Generate product demo scripts & scenarios and orchestration of product demo/workshop. Manage, coordinate and execute complete bidding process of RFI and RFPs. Develop statement of work and other contractual documents as required. Complete any other tasks that may reasonably be required from time to time. Requirements Fluency in Spanish and English is a must. Self-Initiation and know-how-to-know skills. High level of performance. Outstanding leadership qualities and team building skills. Excellent communication capabilities. Creative problem-solving skills. Detail oriented and highly organized. Excellent follow-up skills. Bold travel schedule (up to 30%). Strong written and verbal communication skills to represent the company in a favorable manner. Highly motivated and able to influence and motivate others. Ability to work under pressure. Prepare SWOT analysis on solution offering and should be able to position company’s products against the competition in various geographies. Good knowledge of global real-time, rails, retail payments and payments landscape. Fair understanding of Real-time Payments globally including I PSD2, Open Banking, Payment Hub, SWIFT, SEPA. Hands on experience to preparing power point presentations, document and analysis report. Ability to initiate conversations and make a lasting impact. Should be regularly updated with the market knowledge on the payment domain and progress at various relevant geographies.

Location: Uzbekistan Pre-Sales Consultant will be responsible for advising our Business Development & Sales teams on large, complex deals addressing technical and product questions and helping the customer understand how to implement ProgressSoft’s systems most effectively. He will be responsible for being a product specialist with deep understanding of all product integrations and enterprise features. Responsibilities Work closely with sales/business development team to explore sales opportunities for company’s product suite. Liaise and discuss with customers/prospects to qualify the opportunity /lead and create a solution construct. Assist BD/ Sales team in the qualification of customer needs & performing pre demo needs analysis. Drive techno functional discussion in client interaction/pre-sales and appropriately capture customer requirement with maximum clarity. SPOC for complete pre-sales cycle from requirement scoping, product fitment, solutioning, and technical proposal creation by working closely with members of the sales, delivery, product & support team. Draft solution scope document which meets customer expectation and translate these accurately to the delivery team / product team for estimation and successful delivery mechanism. Generate product demo scripts & scenarios and orchestration of product demo/workshop. Manage, coordinate and execute complete bidding process of RFI and RFPs. Develop statement of work and other contractual documents as required. Complete any other tasks that may reasonably be required from time to time. Requirements Fluency in Russian and English is a must. Self-Initiation and know-how-to-know skills. High level of performance. Outstanding leadership qualities and team building skills. Excellent communication capabilities. Creative problem-solving skills. Detail oriented and highly organized. Excellent follow-up skills. Bold travel schedule (up to 30%). Strong written and verbal communication skills to represent the company in a favorable manner. Highly motivated and able to influence and motivate others. Ability to work under pressure. Prepare SWOT analysis on solution offering and should be able to position company’s products against the competition in various geographies. Good knowledge of global real-time, rails, retail payments and payments landscape. Fair understanding of Real-time Payments globally including I PSD2, Open Banking, Payment Hub, SWIFT, SEPA. Good knowledge of the CIS and Central Asian payments landscape is highly preferred. Hands on experience to preparing power point presentations, document and analysis report. Ability to initiate conversations and make a lasting impact. Should be regularly updated with the market knowledge on the payment domain and progress at various relevant geographies.

Location: London Workplace: OnSite About Clarity We’re pioneering Agentic AI — systems that don’t just respond, but reason, act, and adapt autonomously in complex workflows. This is about crafting AI Agent Experiences — designing agents that collaborate seamlessly with humans, learn from context, and make every customer interaction faster, smarter, and more empathetic. You’ll own the technical vision and turn requirements into a live, reliable product used by brands like Grubhub, Booking.com http://Booking.com, Dropbox, Uber, Careem, and Fubo. You’ll collaborate directly with engineers, other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‑solid, scalable platform What you’ll actually do 50% Build — design & ship - Agentic AI for CX: Real‑time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‑in‑the‑loop controls. - Structured extraction: Schema‑driven pipelines over unstructured text (and other modalities) using retrieval, tool‑use, and robust LLM prompting. - Hybrid anomaly detection: Blend classical time‑series methods (e.g., decomposition, change‑point, forecasting) with LLM‑aware, contextful detectors for seasonality, spikes, step‑changes, and drift. - Novelty discovery: Embedding‑based clustering and drift, topic surfacing, LLM summarization of emerging themes with deduplication and evidence links. - Alerting & scoring: Severity/impact ranking, de‑noising, suppression/cool‑downs, routing, and feedback loops. 25% Architect & scale - Own reliability, latency, and cost. Design online/offline eval harnesses, canaries, and SLAs; operate GPUs/accelerators where needed. - Stand up and harden RAG pipelines (indexing, retrieval policies, grounding, guardrails) and agent frameworks. - Take basic infra ownership on GCP (or AWS/Azure): networking, autoscaling, CI/CD, IaC, observability, and cost tuning. - Participate in on‑call for your area and drive root‑cause analysis with crisp follow‑ups. 15% Collaborate - Pair with back‑end & front‑end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‑time streams). - Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase - Gather requirements from CX and product leads, demo new capabilities to execs & customers, and document impact with precision/recall, alert quality, latency, and cost metrics. What makes you a great fit - Startup hacker mindset: You self‑start from zero, respect no silos, and carry work from prototype to production. 🛠️ - AI‑native dev tools are your daily drivers: Cursor, v0, Claude Code (or similar). - 7–10 years building production ML/back‑end systems; 2+ years leading while coding. - Expert Python; strong back‑end chops (e.g., FastAPI, gRPC, Postgres, pub/sub/streams). - Agents & RAG: Fluency with at least one agent framework (ADK preferred). Proven track record shipping AI agents and building RAG pipelines. - LLM + DS depth: Prompting/tooling, retrieval design, LLM evals; hands‑on with time‑series analysis (forecasting, change‑point, drift). - Cloud & ops: Basic infra ownership on GCP (or AWS/Azure): networking, autoscaling, CI/CD, IaC, observability, and cost control. - Communication: You explain results clearly, align stakeholders, and write crisp docs. Bonus points - DevOps wizardry; GPU/accelerator experience. - Multimodal pipelines (text + voice + screenshots). - Prior experience in contact center/CX analytics or novelty/anomaly systems. - Founder or founding engineer experience

Location: Sydney Workplace: onsite Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users,  agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in  Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100  countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:We are seeking for an Enterprise Account Executive (Sydney) with a strong background in enterprise SaaS to drive strategic growth across top-tier organizations. As part of our regional team, you’ll be responsible for generating new business opportunities, managing the full sales cycle, and working closely with executive stakeholders. While you'll be supported by a collaborative global team, success in this role requires a self-starter mindset and strong ownership of your pipeline. The role is based in Sydney, Australia.Responsibilities:Drive new customer acquisition and meet or exceed revenue targets.Build and maintain a healthy sales pipeline through proactive outreach and networking.Manage the full enterprise sales cycle, including prospecting, solution presentation, negotiation, and closing.Build strong relationships with VP and C-level stakeholders across business and IT functions.Deliver tailored demos and sales presentations to address specific customer needs.Maintain clear forecasting and reporting through CRM systems.Identify and nurture opportunities within existing accounts for expansion and growth.Requirements:Minimum 5 years of experience in enterprise SaaS sales with a strong individual quota track record.Proven success managing complex sales cycles and engaging executive-level buyers.Excellent communication, relationship-building, and negotiation skills.Strong understanding of enterprise sales methodologies and processes.Experience with CRM or BPM platforms would be a plus.Based in Sydney or open to regular in-person collaboration when needed.What you should expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type. Responsibilities: Drive new customer acquisition and meet or exceed revenue targets. Build and maintain a healthy sales pipeline through proactive outreach and networking. Manage the full enterprise sales cycle, including prospecting, solution presentation, negotiation, and closing. Build strong relationships with VP and C-level stakeholders across business and IT functions. Deliver tailored demos and sales presentations to address specific customer needs. Maintain clear forecasting and reporting through CRM systems. Identify and nurture opportunities within existing accounts for expansion and growth. Requirements: Minimum 5 years of experience in enterprise SaaS sales with a strong individual quota track record. Proven success managing complex sales cycles and engaging executive-level buyers. Excellent communication, relationship-building, and negotiation skills. Strong understanding of enterprise sales methodologies and processes. Experience with CRM or BPM platforms would be a plus. Based in Sydney or open to regular in-person collaboration when needed. What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Berlin, Germany Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. Speed is something we fight for every day at Fin, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products. Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent! What's the opportunity? Fin's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Identify areas where ML can create value for our customers Identify the right ML framing of product problems Working with teammates and Product and Design stakeholders Conduct exploratory data analysis and research Deeply understand the problem area Research and identify the right algorithms and tools Being pragmatic, but innovating right to the cutting-edge when needed Perform offline evaluation to gather evidence an algorithm will work Work with engineers to bring prototypes to production Plan, measure & socialize learnings to inform iteration Partner deeply with the rest of team, and others, to build excellent ML products What skills might I need? Broad applied machine learning knowledge 3-5 years applied ML experience Practical stats knowledge (experiment design, dealing with confounding etc) Intermediate programming skills Strong communication skills, both within engineering teams and across disciplines. Comfort with ambiguity Typically have advanced education in ML or related field (e.g. MSc) Scientific thinking skills Bonus skills & attributes Track record shipping ML products PhD or other experience in a research environment Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering Strong stats or math background Visualization, data skills, SQL, matplotlib, etc. Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary, annual bonus and equity Regular compensation reviews - we reward great work! Generous paid time off above statutory minimum Generous family leave (maternity, paternity), to let you spend valuable time with your loved ones Hybrid working MacBooks are our standard, but we also offer Windows for certain roles when needed. Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated Fun events for employees, friends, and family! Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: San Francisco, CA • New York, NY Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for an Account Executive, SMB who will play a critical role generating new business and fielding inbound prospects in their territory. You will be responsible for targeting, building, and nurturing positive relationships with key decision-makers and assisting them through their Figma evaluation and buying process of all products. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners at Figma. This is a full time role that will be held from our NYC or SF Hub (in-person 2 days/week). What you'll do at Figma: Create and manage a pipeline of SMB accounts from inbound and outbound activity to consistently meet or exceed quarterly and annual sales targets Apply effective discovery and value-selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (500< FTEs) Align with key decision makers to identify where Figma’s roadmap and innovations can solve business challenges Conduct thorough analysis to tier and prioritize accounts in large volumes Expertly position Figma and engage cross-functional partners where necessary to drive deals forward Leverage opportunities to advance relationships through in-person meetings and networking opportunities We'd love to hear from you if you have: Exposure to a structured sales or outbound program (internship, bootcamp, or previous SDR experience) Exposure to closing sales for a software or SaaS business in an outbound function Consistent performance meeting pipeline generation targets for net new business Demonstrated experience successfully managing high volume sales cycles (1-3 months) A sales methodology and process that creates value for customers While it’s not required, it’s an added plus if you also have: Experience selling solutions to technical audiences (i.e. Engineering, Product, Design teams) Demonstrated ability to succeed in a changing environment Certified in deal qualification and prospect discovery At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $70,500 — $70,500 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Full Stack Engineer, you’ll have the opportunity to build both the products and the platforms that empower millions of users—from startups to Fortune 500 companies—to create and collaborate in real time. Whether you’re designing core features, improving developer workflows, scaling enterprise infrastructure, or launching entirely new products, your work will directly shape the future of how teams bring ideas to life. You’ll take on complex technical challenges across the stack, building intuitive user experiences, optimizing performance in real-time collaborative systems, and designing secure, reliable, and scalable systems to support Figma’s rapid growth and global expansion. Our engineers are highly cross-functional, partnering closely with Product, Design, Research, and Data to deliver best-in-class experiences. If you’re excited to work across the stack, push the boundaries of product development, and help scale the systems that power Figma, we’d love for you to join us. This opportunity applies to openings at varying seniority levels across our teams, including but not limited to Figma Editor, FigJam, Figma Slides, Figma Sites, Figma Buzz, Growth & Monetization, Internal Tools, Frontend Platform, and our cross-product Foundations team. We’ll discuss more specifics about open roles during the interview process. This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Design, build, and ship high-quality features across the stack, from polished front-end experiences to scalable back-end systems Contribute to both new product development and improvements to established products, balancing user experience craft with performance and architecture quality Own projects end-to-end — ideation, technical design, implementation, testing, launch, and iteration Collaborate with cross-functional partners in Product, Design, Research, and Data to shape product direction and strategy Operate, monitor, and continuously improve the systems you build, with a strong focus on reliability, security, and scalability Mentor teammates, contribute to team culture, and share knowledge through code reviews, design critiques, and pairing We’d love to hear from you if you have: Proven experience in shipping and maintaining full-stack applications in production Strong proficiency in modern front-end frameworks (e.g., React/TypeScript) and back-end technologies (e.g., Ruby, Python, Go, C++, PostgreSQL) A product mindset, with the ability to translate user needs into scalable technical solutions Excellent collaboration and communication skills, with experience working effectively across cross-functional teams Passion for engineering craft and building polished, maintainable, and scalable systems Experience using AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, Claude) to write, debug, and optimize code While not required, it’s an added plus if you also have: Familiarity with C++ and WebAssembly in user-facing applications Background in areas such as growth engineering, frontend platform work (build systems, web performance, shared UI/component infrastructure), developer tooling, billing and payments infrastructure, or extensibility platforms (plugins, APIs, widgets) Exposure to technologies like Stripe, Salesforce, Snowflake, SCIM, SAML, or experimentation and observability tooling Experience leading large-scale projects or launching 0→1 products, with a passion for mentoring peers and shaping engineering culture At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $153,000 — $376,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! AI Platform teams build the core frameworks, abstractions, and systems that support AI features across Figma. We create new capabilities that AI product teams can build on, while collaborating with teams from around the company to improve our performance, reliability, and technical quality. We’re looking for strong infrastructure and platform-minded engineers to contribute to our agent infrastructure, context retrieval & ranking platform, and core AI services, in order to accelerate our most critical company-wide AI initiatives. Here are just a few areas our platform teams work on: Evals for design : Building evaluation frameworks for design generation quality that are used across every Figma AI feature. Agentic search: Providing relevant context from throughout the Figma ecosystem to agents via search tools, in order to improve agent quality. Figma MCP : Making our MCP server faster, more reliable, and easier for internal & external engineers alike to develop on. Agent infrastructure : Iterating on the sandboxes, harnesses, and tools leveraged by the agents that power Figma Make and the Figma Design Agent. Preview & publishing platforms : Creating the shared platforms for building, previewing, and publishing code written by agents via Figma Make. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Support end-to-end AI feature development by designing, building, and maintaining systems that are scalable, reliable, and performant. Collaborate with product, research, and infrastructure engineers working across AI. Help shape our platform strategy, roadmaps, and engineering best practices throughout the organization. Debug and resolve complex production issues that span services and layers of the stack. Mentor engineers and foster a culture of collaboration, inclusivity, and technical excellence. We'd love to hear from you if you have: 5+ years of Software Engineering experience, especially in backend or infrastructure engineering. 3+ years of experience in one or more of: AI, search infrastructure, or developer platforms. Proficiency in TypeScript, Python, or Ruby. Strong system design skills and a track record of architecting resilient production systems. Excellent communication skills, with experience collaborating across teams and mentoring others. While not required, It’s an added plus if you also have: Prior experience in building AI infrastructure at scale, whether that be model training or serving platforms. Experience evolving large-scale, shared developer platforms to improve reliability and developer velocity. A proven track record of leading technical strategy and complex, multi-team projects. At Figma, one of our values is Grow As You Go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $153,000 — $376,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: San Francisco, California Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE Seer runs agents against real production problems for Sentry's customers. That means long-running jobs, lots of tool calls, messy real-world data, and a cost bill that matters. We need a Senior engineer to build the platform those agents run on, so product teams can ship new AI features without rebuilding the plumbing every time. IN THIS ROLE YOU WILL - Build state-of-the-art agentic AI platforms to triage, debug, and solve real production issues - Make every run debuggable: traces, cost and latency per run, and enough context to explain a bad answer - Build eval and rollout tooling so we can swap models without guessing - Keep it flexible enough that next quarter's model or protocol is an upgrade, not a rewrite - Leverage Sentry’s novel (and massive) dataset of errors, spans, and profiles - Own major AI initiatives, building alongside developers and product teams YOU'LL LOVE THIS JOB IF YOU - Are driven by impact and enjoy working on high-stakes, high-visibility projects - Enjoy building things. You will have the opportunity to join the AI/ML team as one of its foundational members - Thrive in cross-functional teams and enjoy building features alongside developers and product teams QUALIFICATIONS - You have 5+ years building production systems, including LLM-backed products, and can point to one people relied on - You write solid production Python and TypeScript - You have good distributed-systems instincts: timeouts, idempotency, failure modes - Model training experience is a plus, not a requirement The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $155,000 to $400,000 USD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

Location: The Netherlands; Portugal; United Kingdom; Spain NOTE: this position can be remote anywhere within the Netherlands. As the Principal Product Manager for ClickHouse Cloud, you will be responsible for leading the development and delivery of the product working closely with engineering, customers, and stakeholders. What you will do: - Define and drive the product roadmap for ClickHouse Cloud, with a focus on cloud-native database capabilities such as multi-region replication, distributed query execution, fault tolerance, storage tiering, and schema evolution. - Collaborate with engineering to prioritize and deliver improvements to the core database engine, storage layer, and query optimizer, ensuring the Cloud offering keeps pace with open-source and enterprise use cases. - Engage directly with customers, gathering insights through interactions, feedback, and market research to guide product decisions. - Work alongside design, marketing, operations, and sales teams to support feature launches, contribute to blog posts, and help shape product positioning and messaging. - Define and track key performance indicators (KPIs) to measure product success. - Act as the primary point of contact for all product-related communications, effectively managing expectations and keeping stakeholders informed. About You: - Minimum 8+ years of product management experience with a strong background in cloud-based SaaS products. Deep familiarity with database systems, distributed systems, or real-time analytics platforms is strongly preferred. - Hands-on experience with SQL and strong understanding of query execution, indexing strategies, partitioning, and performance tuning. - Experience working with databases such as ClickHouse, PostgreSQL, MySQL, Snowflake, BigQuery, Redshift, or other columnar databases. - Understanding of modern data infrastructure: data lakes, ETL pipelines, CDC and data orchestration frameworks. - Demonstrated ability to work with engineering on low-level technical topics, such as schema management, query planning, storage engines, schema design. - Experience designing and delivering features such as database replication, consistency models, and backup/restore workflows. - Strong leadership skills with the ability to influence cross-functional teams and drive execution in a fast-paced, high-growth environment. - Excellent communication and presentation skills, capable of simplifying deep technical topics for non-technical audiences. Bonus Points: - Experience working and scaling open source technologies - Prior experience at a startup PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: United States; Los Angeles; Boston; San Francisco Workplace: Remote NOTE: this position can be remote anywhere within the United States. As the Principal Product Manager for ClickHouse Cloud, you will be responsible for leading the development and delivery of the product working closely with engineering, customers, and stakeholders. What you will do: - Define and drive the product roadmap for ClickHouse Cloud, with a focus on cloud-native database capabilities such as multi-region replication, distributed query execution, fault tolerance, storage tiering, and schema evolution. - Collaborate with engineering to prioritize and deliver improvements to the core database engine, storage layer, and query optimizer, ensuring the Cloud offering keeps pace with open-source and enterprise use cases. - Engage directly with customers, gathering insights through interactions, feedback, and market research to guide product decisions. - Work alongside design, marketing, operations, and sales teams to support feature launches, contribute to blog posts, and help shape product positioning and messaging. - Define and track key performance indicators (KPIs) to measure product success. - Act as the primary point of contact for all product-related communications, effectively managing expectations and keeping stakeholders informed. About You: - Minimum 8+ years of product management experience with a strong background in cloud-based SaaS products. Deep familiarity with database systems, distributed systems, or real-time analytics platforms is strongly preferred. - Hands-on experience with SQL and strong understanding of query execution, indexing strategies, partitioning, and performance tuning. - Experience working with databases such as ClickHouse, PostgreSQL, MySQL, Snowflake, BigQuery, Redshift, or other columnar databases. - Understanding of modern data infrastructure: data lakes, ETL pipelines, CDC and data orchestration frameworks. - Demonstrated ability to work with engineering on low-level technical topics, such as schema management, query planning, storage engines, schema design. - Experience designing and delivering features such as database replication, consistency models, and backup/restore workflows. - Strong leadership skills with the ability to influence cross-functional teams and drive execution in a fast-paced, high-growth environment. - Excellent communication and presentation skills, capable of simplifying deep technical topics for non-technical audiences. Bonus Points: - Experience working and scaling open source technologies - Prior experience at a startup     PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: London Workplace: OnSite About Clarity Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting-edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences. We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month-on-month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper growth AI company and redefine an industry. We’re seeking a Product Manager to lead our Voice of the Customer (VoC) product — a core part of Clarity’s platform that turns customer feedback and conversations into actionable insights. This is a unique opportunity for someone passionate about data-driven experience design, AI analytics, and product strategy in the CX space. Role Overview As a Product Manager for Voice of the Customer, you’ll own the product vision, strategy, and roadmap for Clarity’s VoC solution. You’ll work cross-functionally with engineering, design, and AI teams to transform real-time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale. You’ll define how organizations collect, interpret, and act on customer sentiment — shaping a product that bridges customer experience, analytics, and automation. Responsibilities - Own the product strategy and roadmap for Clarity’s Voice of the Customer platform. - Collaborate with design, AI, and engineering teams to deliver features that turn customer feedback into actionable intelligence. - Define KPIs, measure adoption and impact, and use data to guide product decisions. - Work closely with customers and partners to understand pain points, validate hypotheses, and translate insights into product priorities. - Partner with marketing and GTM teams to position and launch VoC capabilities effectively. - Collaborate with the AI and data science teams to enhance sentiment analysis, topic detection, and trend dashboards. - Prioritize initiatives that integrate VoC insights with other Clarity modules (Agent Assist, Inbox, Analytics). - Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI-driven CX intelligence. Requirements - 5+ years of experience in product management, ideally in CX, analytics, or SaaS platforms. - Strong understanding of Voice of the Customer, feedback systems, and customer experience analytics. - Experience working with AI/ML, NLP, or data visualization products is a strong plus. - Proven ability to turn customer insights into clear, measurable product outcomes. - Excellent communication and stakeholder management skills; comfortable aligning across technical and business teams. - Analytical mindset, with experience using data to inform prioritization and feature development. - Bachelor’s degree in business, engineering, computer science, or related field (MBA or equivalent experience preferred). Why Clarity? - Shape the future of AI-powered customer experience analytics. - Freedom to experiment, define, and scale a product that impacts thousands of users. - Competitive compensation, equity, and benefits. - Work with a collaborative, impact-driven team that values creativity, speed, and clarity in execution.