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Location: Bangkok, Thailand Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. The Client Solutions Manager / Account Manager is the go-to expert on all things marketing and product, building strong influence with our advertising partners and clients in Thailand. In this permanent, Bangkok-based role, you will engage with clients to sell and drive revenue through your digital advertising expertise. You will advise on campaign planning, creation and execution, and work towards your clients’ marketing goals, making every investment more profitable so that client budgets grow. What you will do :- Manage and cultivate relationships with existing business clients and advertisers. Upsell client budgets before, during and after campaigns. Onboard new strategic business clients, from introducing platform features to supporting campaign creation and optimization. Contribute to scalable account management operations across your accounts. Provide regular, proactive communication between clients and internal teams, representing the team strongly and setting clear client expectations. Use client feedback to inform the product and operations teams. Resolve client issues efficiently and tactfully, and help implement solutions that prevent future problems. Serve as a subject matter expert. Advise, consult and improve organisational effectiveness. Work closely with cross-functional project teams to maintain continuous product knowledge. What we are looking for :- Extensive professional experience in online advertising, analytics and social media advertising. Experience running performance marketing campaigns on several platforms. A strong consultative approach with advertisers on short- and long-term KPIs to reach their marketing objectives. Digital ad sales experience with advertising platforms such as Meta Ads (Facebook and Instagram Ads), Google Ads and Amazon Ads. Performance campaign optimization. Working knowledge of analytics platforms. Social media advertising. Key account management skills and experience Language : Fluency/Native Thai and English Why Join Aleph :- Impact: Be the trusted adviser who helps advertisers make every marketing investment more profitable, and see that reflected in growing client budgets. Growth: Build your reputation as a subject matter expert on marketing and ad products, working alongside product and operations teams and helping shape scalable account management practices. Team culture: Join a collaborative, cross-functional team where client feedback directly informs product and operations, with inclusive hybrid working: three office days for collaboration and two days at home for focus. Market context: Thailand’s digital advertising market is forecast at about THB 32 billion in 2026, with social, e-commerce and advertising growing fastest. Advertisers need expert guidance on where to invest, and this role puts you at the centre of those conversations. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: Bangkok, Thailand Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. As a Business Development Manager/Senior Client Partner in Bangkok, you will advise Thailand’s leading brand advertisers and media agencies on how to achieve their marketing objectives through our partner’s advertising platforms. This is an individual contributor, sales-focused role: you will own your own portfolio of clients and revenue targets, selling digital advertising solutions from a portfolio of products. What you will do :- Sell digital advertising solutions from a portfolio of products to new and existing advertisers and media agencies in Thailand. Prospect, source, and close deals with brand advertisers and/or media agencies, building and growing your own client portfolio. Apply your expertise in media agency dynamics, campaign buying, digital media planning, and pricing models to shape winning proposals. Meet new prospects and existing clients regularly to understand their current and upcoming campaign objectives and KPI benchmarks, then recommend solutions from our product portfolio that help them meet their marketing objectives. Deliver against sales targets consistently while providing an excellent sales experience to our advertisers. Coordinate with Client Solutions Managers to ensure smooth campaign launches and share timely, effective feedback. Stay up to date with market and competitor movements and new product launches in Thailand, and attend industry events and conferences to generate new business leads. Forecast actual and projected sales revenue accurately on a weekly, monthly, and annual basis. Manage key categories including Online Services, FMCG, Consumer Durables/Mobile Headsets, Media & Entertainment, Auto, Real Estate, and Pharma. Resolve client issues efficiently and tactfully, and help put solutions in place that prevent future problems. What we are looking for :- Extensive sales experience in a sales organisation focused on large and strategic accounts, ideally in digital advertising or media sales. Strong commercial, influencing, and negotiation skills, with direct responsibility for revenue. Operational discipline, including rigorous CRM and pipeline updates. Solid project management skills: the ability to prioritise and manage multiple sales projects at once. Analytical skills: knowledge of analytics tools and the ability to draw insights from data. Digital and media knowledge, including the underlying technology and the major players in the Thai market. Presentation skills: the ability to present ideas and proposals in an innovative and concise way. Strategic thinking: the ability to discuss strategic direction and act as a consultant to our clients. A positive attitude and a drive to go above and beyond. Local market knowledge and network in Thailand. Language : Fluency/Native speaking in Thai and English Why Join Aleph :- Impact: Own your portfolio and your results, advising major advertisers and agencies across categories from FMCG and Auto to Real Estate and Pharma. Market relevance: Work at the centre of Thai digital advertising, a market of roughly THB 32 billion in 2026 where short-video and social platforms are reshaping how brands buy media. Growth: Deepen your consultative and strategic selling skills across a broad product portfolio, with close support from Client Solutions Managers. [Recruiter: add Aleph-specific career path details.] Team culture: Join an inclusive, collaborative sales environment where your time goes into clients and revenue rather than people management. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: Georgian office; Yerevan, Yerevan, Armenia About Lineate Lineate is a US-based international software development company with over two decades of experience. From Intelligent Document Processing(IDP) and Agentic RAG systems to scalable cloud architectures, we turn complex ideas into real, measurable results. We deliver AI-driven custom solutions for FinTech, HealthTech, AdTech, and beyond, empowering businesses to grow smarter, faster, and more efficiently. Our expertise falls into three main categories: Building Custom AI Solutions: Deploying high-impact, AI-enabled technology utilizing IDP, Agentic RAG. Cloud and Data Infrastructure: Optimizing business operations with our data management and cloud computing solutions. Team Augmentation: Providing specialized experts in FinTech, AdTech, and HealthTech to integrate seamlessly and accelerate project timelines. Our goal is not just to build technology, but to build the future operating model for our clients. Tech stack Core: Java, Spring Boot, RxJava, Redis, MySQL, Apache Kafka Additional technologies: Vespa, Elasticsearch, OpenSearch, Vector Search Technologies, AI/ML Infrastructure, Docker, Kubernetes Key responsibilities Design, develop, and maintain scalable, high-performance backend services using Java and Spring Boot Take ownership of complex technical challenges, from identifying problems and proposing solutions to implementation and production delivery Contribute to architectural decisions and continuously improve system performance, scalability, and reliability Develop and optimize APIs, microservices, integrations, and event-driven systems using Kafka Proactively identify technical bottlenecks, propose improvements, and drive engineering initiatives Troubleshoot complex production issues and ensure high standards of code quality and maintainability Participate in technical discussions, code reviews, and architectural planning Collaborate with product and engineering teams to translate business requirements into reliable technical solutions Contribute to the development and optimization of search functionality and AI-powered features as needed Must-have qualifications 8+ years of hands-on software engineering experience, with deep expertise in Java and production-grade backend development Strong proficiency in Java and Spring Framework / Spring Boot Architect-level technical expertise, including the ability to design complex backend systems, evaluate architectural approaches, and make sound technical decisions Strong understanding of distributed systems, microservices, scalability, performance optimization, fault tolerance, and reliability Solid experience with Redis, MySQL, and Apache Kafka Experience with reactive programming (preferably RxJava) Strong experience designing and developing APIs, backend services, and complex integrations Proactive and self-driven mindset: ability to identify problems and opportunities, propose solutions, develop actionable plans, and take ownership of implementatio Nice-to-have qualifications Experience with Java 25+ Experience developing and optimizing high-performance search systems Hands-on experience with full-text search, vector search, or semantic search technologies Production experience with Vespa, OpenSearch, Elasticsearch, Weaviate, Pinecone, Milvus, Qdrant, or similar platforms Experience building Retrieval-Augmented Generation (RAG) solutions Familiarity with AI/ML infrastructure and pipelines, including integrating machine learning models into production services Experience with embeddings, ranking, indexing, recommendation systems, and AI-powered services Knowledge of cloud platforms and containerized environments (Docker, Kubernetes) Experience with observability, monitoring, and performance analysis tools Previous experience in Staff, Principal, or Architect-level engineering positions Working hours Candidates must be available to overlap with the New York team from 9:00 AM to 1:00 PM ET . The remaining working hours are flexible. We offer Freedom to Develop - equal opportunity to learn and grow professionally Clear career and professional path, strong performance management system Social Benefits Package Equipment English lesson Gym membership All the advantages of working in an international IT company Flexible vacation time Fun and inclusive in-person and digital events Lineate is proud to be an Equal Opportunity Employer - We do not hire on the basis of race, colour, religion, creed, gender, national origin, citizenship, age, disability, veteran status, marital status, pregnancy, parental status, sex, gender expression or identity, sexual orientation, or any other basis protected by Gergian legislation. All employment is decided based on qualifications, merit, and business need.Learn more about Lineate at our website: www.lineate. com

Location: Korea, Republic of, Seoul Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. The Asia Finance G&O team supports the PlayStation business and SIE’s broader business operations through Finance Operations. This position is responsible for Finance Operations across Asia, primarily covering Korea, Singapore, Taiwan, and Hong Kong. With a primary focus on P2P and O2C activities, you will work closely with relevant business functions and global teams to drive improvements in operational quality, efficiency, and governance. Finance Operations is a critical area of Finance that directly impacts revenue, cash flow, tax compliance, financial risk, and accounting quality. The role requires a strong focus on accuracy, compliance, and governance, while also delivering effective operations that support the needs of the business. The role offers a flexible working environment combining office-based and remote work, as well as opportunities to broaden your experience in a global environment through collaboration with colleagues across different regions. You will also have opportunities to expand your career over the long term through job rotations and other development opportunities within Finance. Responsibilities: Oversee P2P operations across Asia, supporting effective invoice and payment processes while maintaining appropriate accounting, compliance, and financial controls. Oversee O2C operations across Asia, supporting effective billing, accounts receivable, collection, and credit management processes to ensure timely and accurate execution and effective management of receivables and credit risk. Guide BPO-delivered O2C and P2P operations by providing process support, maintaining key process documentation, monitoring execution, and resolving operational or control issues. Drive improvements in operational quality and efficiency by enhancing and standardizing business processes, leveraging data, and exploring opportunities for automation. You will also collaborate with overseas offices and relevant functions to connect operational challenges and insights from Asia and other regions to broader global improvement initiatives. Take on a broad range of assignments based on your experience and capabilities, including opportunities to contribute to cross-functional projects and initiatives involving collaboration with other regions. Skills and Qualifications: Must-Have: 5+ years of relevant experience in accounting or finance operations, with strong knowledge of O2C/AR, P2P/AP processes, and Korean VAT. Practical SAP experience in a finance environment. Strong ownership and problem-solving skills, with the ability to investigate issues and drive them through to resolution. Effective English communication skills, with the ability to work across business teams, BPO partners, and regional/global stakeholders. Ability to communicate effectively with a wide range of internal and external stakeholders, both domestically and internationally, and work collaboratively to drive problem-solving. Nice-to-Have: Experience overseeing outsourced finance operations or working with BPO/shared-service organizations. Experience working in a regional or multinational finance environment, including intercompany or cross-border operations. Experience participating in finance transformation, system implementation, or process improvement projects. Experience in data analysis and reporting using Excel, BI tools, or similar applications. Japanese language skills. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: US: San Mateo (1875 South Grant Street); AU: Melbourne: (260 Burwood Rd); AU: Sydney (45 Clarence St) Workplace: Hybrid At Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.At Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world. THE ROLE & TEAM As GM, Legal - Global Employment, you will own how Xero supports its people and manages employment risk across a global technology business. You are the senior strategic legal partner to PX (our people experience organisation) and a trusted adviser to Xero's executive leadership team on workforce strategy, organisational change, and complex employment matters. You bring sound judgement to the highest-impact issues, while setting the global frameworks, standards, and tools that let the wider business manage routine matters with confidence and consistency. This is a functional leadership role with no direct reports, suited to someone who leads through expertise, influence, and delivery rather than headcount. You will set the direction for global employment legal support, work closely with regional Legal teams and other REAL (Risk, Ethics, Advocacy and Legal) specialists, and personally take on the matters that call for deep experience and judgement. You will also partner with Employee Relations on the legal dimensions of sensitive investigations and employee matters, complementing their operational expertise with strategic legal advice. This role reports to the SVP/EGM Legal and can be based in San Mateo, Melbourne or Sydney. WHAT YOU'LL DO - Partner with PX leadership and senior business leaders on workforce strategy, organisational design, restructures, reward, senior employee matters and cross-border initiatives. - Provide clear, practical advice on global employment and labour law, including investigations, performance management, discrimination and harassment, contracts, policies, disputes and regulatory matters. - Set and own Xero's global employment legal strategy, risk framework, standards, escalation paths, playbooks and self-service resources. - Partner with regional Legal GMs on routine employment matters and ensure consistent, coordinated advice across jurisdictions. - Lead complex employment disputes, claims, regulatory inquiries and sensitive investigations. - Support the employment aspects of M&A, integrations and major business change. - Manage external employment counsel and drive proportionate, cost-effective use of external advice. - Build training, tools and AI-enabled resources that help PX and leaders manage routine matters confidently. - Work collaboratively with other members of the REAL team to bring the right expertise together on global workforce matters. SUCCESS LOOKS LIKE - PX and senior leaders see you as a trusted strategic partner on workforce strategy and change. - Xero has clear, scalable and practical global employment frameworks. - Complex employment risks are identified early and managed consistently. - Legal support is technology-enabled, using AI tools and self-service modalities where appropriate. - External counsel is used strategically, with stronger internal capability and better cost control. WHAT YOU'LL BRING Essential - Substantial international employment experience and proven experience supporting labour and employment in a global organisation, advising across multiple jurisdictions and operating effectively across regions and time zones. - Experience in New Zealand, Australia, the United States and the United Kingdom is highly desirable. - Deep expertise in global employment and labour law, including complex investigations, disputes, restructures and workforce strategy. - Experience directing others’ work without direct reports, and influencing without formal authority. - A track record of advising senior PX/HR leaders and business executives as a strategic partner. - Strong judgement, commercial awareness and the ability to explain complex issues in plain language. - Experience managing external employment counsel and building scalable legal processes and resources. - The ability to influence without formal authority, and to roll up your sleeves and do the work personally. Strongly preferred - Breadth beyond employment law, such as litigation, transactional work or corporate governance. You are a T-shaped generalist, able to step into work outside your core area. - Experience in a mid-market technology company of a similar size to Xero, or another fast-moving global business. - An interest in using data, technology and AI to improve legal support. WHERE AND HOW YOU CAN WORK This role can be based in San Mateo, California, Melbourne or Sydney. This role is based in Sydney or Melbourne with a flexible hybrid working setup, spending 1 to 2 days per week in the local office to connect and collaborate.   Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: United States GoMining is an international company building an ecosystem of Bitcoin-based products: digital mining, payments, and financial services. We operate our own data center infrastructure in the US. We are now looking for a Junior Accountant to join our finance team, working with US legal entities, banks, and hosting providers. Responsibilities: Manage and process payments across a group of US companies. Interact with US banks, including calls, correspondence, and resolving operational issues. Communicate with hosting providers in the US. Track and process incoming and outgoing invoices. Account for BTC mining output by individual data center. Account for materials, equipment, and inventory. Handle correspondence with counterparties and maintain financial documentation. Work with the international finance team. Prepare monthly, quarterly, and annual management reporting for the assigned business perimeter. Coordinate month-end close activities in NetSuite, including AP, AR, payroll, and general ledger processes. Ensure accurate accounting and reconciliation of mining revenue. Support external audits and coordinate with local accounting and tax advisors. Requirements Basic knowledge of accounting principles. Confident Excel skills. English at B2 or higher: you will communicate independently with US banks and counterparties. Documents that allow you to pass authorization and obtain access to US corporate bank accounts, subject to the requirements of specific banks. Attention to detail, responsibility, and strong organizational skills. High level of independence and proactivity. Nice to Have Experience with NetSuite. Accounting or finance operations experience in US companies. Experience working with US banks. Knowledge of Russian. Experience in the crypto or mining industry. Benefits Learning support - courses, English classes, and conferences (up to 100% reimbursement) Unique loyalty program - receive corporate digital miners and earn passive income with no investment Team culture: retreats in international locations (for example, company apartments in Cyprus). Memorable events with wow prizes - we celebrate big occasions in a big way “Employee of the Month” award - we recognize and reward our top performers Paid leave: up to 20 vacation days +  8 company holidays + 5 personal days per year New career tracks - real opportunities to grow into expert or top management roles Work-life fit - flexible hours and remote work. You don’t need to chase balance - here, work is a part of life, not the opposite. We aim to make work inspiring, not exhausting. For us, results matter most.

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide. About the role: We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company. If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace. You will be doing: Answer to incoming requests from customers via live chat Identify customer needs and help customers use specific features Analyze and reporting product malfunctions Follow up with customers to ensure their basic technical and product related issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Your expertise to meet the requirement: You should be proficient in English and Spanish languages You must have work experience in support You must have excellent communication skills You should have strong teamwork skills You should have excellent PC skills You must have high attention to details You should have multi-tasking abilities You must be flexible to work in different shift schedules (day & evening & night) and on weekends We appreciate: Ability to quickly and efficiently solve tasks Independence, responsibility, initiative, and keep attention to detail A flexible and systematic approach to solving complex problems Experience in sports betting/gambling industry is a plus We offer: Fully remote job - work from anywhere you want Competitive compensation 28 paid days off per year Seniority leave Real career opportunities and professional growth The great team across the world Hiring Stages: Online Assessment Introductory Call Hiring Manager Round Candidate Reference Check Offer Letter

Location: Colombia; Brazil; Argentina; Croatia; Poland; Spain Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. About Our Clients We are a recruiting partner representing three leading, fast-growing e-commerce retention agencies currently scaling their teams. By applying to this single role, you will be considered for three distinct agency dynamics depending on your background and career goals: They are looking for experienced Lifecycle & Retention Growth Strategists who can take ownership of customer retention, lifecycle marketing, and growth initiatives. The Enterprise Scale Agency: Best for strategists who love global teams, structured multi-person account pods, and managing high-profile global brand portfolios. The Agile Boutique Studio: Best for autonomous, execution-focused strategists who love working closely with founders and driving rapid list growth for 7-figure brands. The Data & Tech-Heavy Growth Shop: Best for analytical minds who love custom data pipelines, proprietary funnel architectures, and leveraging advanced AI production tools. This is a strategic, hands-on role for someone who understands how to turn customer and performance data into actions that improve revenue, retention, engagement, and customer lifetime value. Depending on the client, your scope may include email and SMS marketing, lifecycle automation, retention strategy, subscription growth, customer journeys, experimentation, and cross-functional team leadership. Key responsibilities Own lifecycle and retention strategy across email, SMS, subscription, and other customer touchpoints based on business needs. Analyze customer, campaign, retention, and revenue data to identify opportunities and determine what should be tested or optimized. Develop and execute experiments around offers, messaging, segmentation, customer journeys, subscription conversion, retention, and lifecycle engagement. Build and optimize lifecycle programs, including campaigns, automated flows, onboarding, post-purchase, winback, cancellation/save journeys, and other retention initiatives. Translate data and customer behavior into clear strategic recommendations and actionable plans. Own performance against key business outcomes such as revenue, retention, customer lifetime value, subscription take rate, churn, or lifecycle program performance. Work directly with clients, founders, or senior stakeholders to present performance, recommendations, and strategic priorities. Lead and coordinate cross-functional teams including copywriters, designers, project managers, developers, and other marketing specialists. Provide clear briefs, direction, feedback, and quality control to ensure execution aligns with strategy and brand requirements. Troubleshoot lifecycle marketing, CRM, subscription, or customer journey issues and provide practical solutions. Identify opportunities to improve processes, systems, and workflows, including the use of AI and automation where appropriate. Monitor account/customer health and proactively identify risks, performance gaps, and opportunities for improvement. Help build scalable playbooks, processes, and best practices that improve lifecycle and retention performance across the business. Requirements 5+ years of experience in lifecycle marketing, retention marketing, CRM, growth marketing, email/SMS marketing, subscription growth, or a closely related field. Strong understanding of DTC/ecommerce, consumer, subscription, or digital businesses and how customer retention contributes to revenue and profitability. Proven experience using data to make strategic marketing or growth decisions rather than simply executing predefined campaigns. Strong experience with lifecycle marketing platforms such as Klaviyo or comparable CRM/marketing automation tools. Hands-on understanding of customer segmentation, automated journeys/flows, retention programs, experimentation, and performance optimization. Experience owning measurable business outcomes such as revenue, retention, churn, LTV, conversion, subscription growth, or lifecycle performance. Strong analytical skills and the ability to translate performance data into clear recommendations and next actions. Comfortable working directly with clients, founders, CMOs, or senior stakeholders and communicating recommendations with confidence. Strong project ownership and organizational skills, with the ability to manage multiple priorities without losing attention to detail. Able to work cross-functionally and direct or collaborate with creative, project management, development, and marketing teams. Strong written and verbal English communication skills suitable for client-facing work. Self-directed, commercially minded, proactive, and comfortable operating in fast-moving environments. Strong attention to detail and ownership mentality; you check your own work and take responsibility for outcomes, not just assigned tasks. Experience using AI tools such as ChatGPT or Claude to improve marketing workflows, analysis, content development, or operational efficiency is a plus. Benefits Competitive USD compensation based on experience and client requirements. Remote flexibility – work from anywhere while collaborating with international teams. Opportunities to work with international companies across ecommerce, DTC, subscription, and digital businesses. High-ownership roles with exposure to strategy, experimentation, and business growth.

Location: Colombia You Are passionate about technology, wake up every morning to experiment, learn and develop new solutions! About Us At DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spinned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users. Our mission is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky’s limit! If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you! Our Value System 1. We genuinely care 2. We do not waste time on manual or mundane task 3. We have a fun environment 4. We own it 5. We are experts on what we do 6. We win together DBSync has been: We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023. Based on the reviews G2 has awarded DBSync following badges. Best Relationship– Winter 2024 Leader Americas Winter 2024 Best Results – Winter 2024 Best Usability – Winter 2024 About the Role: DBSYNC is seeking an experienced Senior Support Engineer to provide technical support for its Cloud Replication software and manage enterprise customers across the USA. The ideal candidate will have 5+ years of experience in enterprise technical support, databases, CRM/ERP integrations, and cloud and on-premises environments, with the ability to troubleshoot complex issues and deliver excellent customer service while working US Central Time business hours. Job Responsibilities: Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions. Manage enterprise customer relationships, troubleshoot technical issues, and ensure timely resolution of support cases. Diagnose and resolve database connectivity, data synchronization, replication failures, performance, and integration issues. Support databases, CRM platforms, ERP applications, and related enterprise systems. Troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments. Collaborate with engineering, product, and implementation teams to resolve complex technical issues. Monitor replication jobs, logs, data flows, and system performance to identify root causes. Maintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides. Proactively communicate incident updates, resolution plans, and recommendations to enterprise clients. Work with US-based customers during 8:00 AM–5:00 PM US Central Time. Coordinating with internal teams as needed. Skills and Qualifications: 5+ years of experience in technical support, software support, enterprise applications, or data integration. Strong hands-on knowledge of SQL, relational databases, database connectivity, and troubleshooting. Experience with CRM and ERP systems such as Salesforce, Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central, or similar platforms. Understanding of data replication, synchronization, ETL/ELT, APIs, and integration concepts. Practical knowledge of cloud hosting platforms and on-premises infrastructure. Experience managing enterprise customers, escalations, SLAs, and critical production issues. Excellent communication, analytical, problem-solving, and customer management skills. Ability to work independently from India while supporting US enterprise customers during US Central Time business hours. Preferred qualifications Experience with SQL Server, PostgreSQL, MySQL, Oracle, or other relational databases. Familiarity with AWS, Microsoft Azure, or other cloud infrastructure. Knowledge of REST APIs, authentication, networking, firewalls, and connectivity troubleshooting. Experience with monitoring, incident management, ticketing systems, and remote troubleshooting. Previous experience supporting SaaS products or enterprise data replication solutions. Job Location: LATAM (Remote) Work Shift: U.S Shift (8 AM CST to 5 PM CST)

Location: Bengaluru, India You Are passionate about technology, wake up every morning to experiment, learn and develop new solutions! About Us At DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spinned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users. Our mission is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky’s limit! If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you! Our Value System 1. We genuinely care 2. We do not waste time on manual or mundane task 3. We have a fun environment 4. We own it 5. We are experts on what we do 6. We win together DBSync has been: We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023. Based on the reviews G2 has awarded DBSync following badges. Best Relationship– Winter 2024 Leader Americas Winter 2024 Best Results – Winter 2024 Best Usability – Winter 2024 About the Role: DBSYNC is seeking an experienced Senior Support Engineer to provide technical support for its Cloud Replication software and manage enterprise customers across the USA. The ideal candidate will have 5+ years of experience in enterprise technical support, databases, CRM/ERP integrations, and cloud and on-premises environments, with the ability to troubleshoot complex issues and deliver excellent customer service while working US Central Time business hours. Job Responsibilities: Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions. Manage enterprise customer relationships, troubleshoot technical issues, and ensure timely resolution of support cases. Diagnose and resolve database connectivity, data synchronization, replication failures, performance, and integration issues. Support databases, CRM platforms, ERP applications, and related enterprise systems. Troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments. Collaborate with engineering, product, and implementation teams to resolve complex technical issues. Monitor replication jobs, logs, data flows, and system performance to identify root causes. Maintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides. Proactively communicate incident updates, resolution plans, and recommendations to enterprise clients. Work with US-based customers during 8:00 AM–5:00 PM US Central Time. Coordinating with internal teams as needed. Skills and Qualifications: 5+ years of experience in technical support, software support, enterprise applications, or data integration. Strong hands-on knowledge of SQL, relational databases, database connectivity, and troubleshooting. Experience with CRM and ERP systems such as Salesforce, Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central, or similar platforms. Understanding of data replication, synchronization, ETL/ELT, APIs, and integration concepts. Practical knowledge of cloud hosting platforms and on-premises infrastructure. Experience managing enterprise customers, escalations, SLAs, and critical production issues. Excellent communication, analytical, problem-solving, and customer management skills. Ability to work independently from India while supporting US enterprise customers during US Central Time business hours. Preferred qualifications Experience with SQL Server, PostgreSQL, MySQL, Oracle, or other relational databases. Familiarity with AWS, Microsoft Azure, or other cloud infrastructure. Knowledge of REST APIs, authentication, networking, firewalls, and connectivity troubleshooting. Experience with monitoring, incident management, ticketing systems, and remote troubleshooting. Previous experience supporting SaaS products or enterprise data replication solutions. Job Location: Bangalore (Remote) Work Shift: U.S Shift (6:30 PM IST to 3:30 AM IST)

Location: Dubai, United Arab Emirates A senior position providing comprehensive support to the CEO across executive priorities and selected personal matters. This role requires someone who can operate confidently in a fast-paced environment, embrace new ways of working and use technology and AI effectively to enhance productivity and efficiency. The successful candidate will be proactive, composed, digitally confident and trusted to manage priorities independently, anticipate requirements and ensure that both business and personal matters are handled efficiently and confidentially. Core Responsibilities Executive Support Manage the CEO’s complex calendar, meetings, priorities and schedule. Coordinate with internal and external stakeholders and ensure timely follow-up on actions and commitments. Anticipate upcoming requirements, identify conflicts and proactively resolve scheduling and coordination issues. Prepare meeting materials, briefings, correspondence and executive communications as required. Track key actions, deadlines and decisions, ensuring matters are followed through to completion. Coordinate business travel, itineraries and associated logistics. Exercise sound judgement in determining what requires the CEO’s attention and what can be resolved independently. Handle sensitive and confidential information with a high degree of discretion and accuracy. Personal Support Provide discreet and efficient support with selected personal matters, appointments, travel and day-to-day logistics. Coordinate personal schedules, bookings, arrangements and other practical requirements. Anticipate needs and resolve routine matters independently where appropriate. Learn and consistently apply the CEO’s preferences and ways of working. Maintain professional boundaries and strict confidentiality at all times. Requirements 5+ years of experience supporting a CEO, founder or senior C-level executive. Strong experience managing complex calendars, travel and competing priorities. Previous experience providing personal support to a senior executive is preferred. AI-confident and digitally savvy, with a strong willingness to embrace new technology and use AI tools effectively in day-to-day work. Excellent organisational skills, attention to detail and follow-through. Strong judgement and ability to work independently. Proactive, adaptable and calm under pressure. Excellent written and spoken English; Arabic is an advantage. Advanced proficiency in Google Workspace and/or Microsoft Office. Based in Dubai and eligible to work in the UAE. Highly trustworthy and discreet, with the ability to work closely and professionally with a senior executive.

Location: Paris, France About Allucent™ At Allucent™, our mission is to shine a light on new therapies that improve lives. When you join our team, you’ll use your unique skills, expertise, and knowledge to forge meaningful partnerships with clients while helping them turn groundbreaking ideas into life-changing treatments. If you’re passionate about advancing pharmaceuticals and biologics, fueled by an entrepreneurial spirit, and eager to collaborate with top minds across science, business, and operations, we’d love to connect. Together we can accelerate innovation and grow side by side, making a last impact on patients worldwide. Together we SHINE . Find more information about our values. The role Bring your monitoring expertise to the forefront of innovation. We are looking for a Clinical Research Associate (CRA) to join our A-team. As a CRA at Allucent™, you will independently control and monitor investigational sites, pro-actively detect issues, provide solutions to ensure clinical studies are performed according to the trial protocol and in compliance with SOPs, applicable regulations, and the principles of Good Clinical Practice. As a CRA , you will take the lead on monitoring activities, owning your sites and relationships with investigators. You’ll be the bridge between sponsor and site, ensuring trial integrity while being supported by a collaborative, experienced team. This includes work related to regulatory affairs, site activation processes—including contracting and start-up activities—to ensure smooth and compliant study execution. You will travel throughout France. Main responsibilities: Independently manage all aspects of monitoring for assigned clinical trials across study phases, including site initiation, routine monitoring, and close-out visits. Ensure compliance with protocols, GCP, ICH, SOPs, and applicable regulatory requirements. Build strong site relationships , acting as a primary point of contact and ensuring high-quality data collection. Identify and resolve site issues , escalating as needed to maintain trial integrity and patient safety. Activities around regulatory affairs, site activation and study-startup. Requirements To be successful you will possess: You’re an experienced CRA ready to take the next step with a company that truly values your expertise and independence. You thrive in an agile, collaborative environment and want to be part of a team making a real impact. Experience in leading monitoring activities in complex trials with a minimum of 2 years’ experience. Strong understanding of ICH-GCP and regulatory guidelines . Clear and confident communicator in English and French. Comfortable working independently and managing priorities. Willingness to travel, as required (8 DOS per month). Benefits Benefits of working at Allucent include: Comprehensive benefits package per location Competitive salaries per location Departmental Study/Training Budget for furthering professional development Flexible Working hours (within reason) Participation in our enriching Buddy Program as a new or existing employee Internal growth opportunities and career progression Financially rewarding internal employee referral program Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees Disclaimers: *Our in-office work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices . “The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.” #LI-BL1

Location: Ghent, Belgium D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering reliable and efficient services to our clients through strong partnerships and a people-focused culture. We are looking for an experienced Technical Lead – Microsoft Purview & M365 Security to support the implementation of data protection and secure collaboration solutions within an international, highly regulated environment. This role is ideal for someone with strong hands-on expertise in Microsoft Purview, Microsoft 365 security and information protection, who can combine technical implementation with the ability to guide stakeholders through complex security and compliance requirements. You will take ownership of the technical delivery, working closely with project managers, business analysts, cybersecurity specialists and Microsoft 365 platform teams to design, implement and optimize information protection controls. Key Responsibilities Lead the technical design and implementation of Microsoft Purview information protection and data classification solutions. Translate data classification policies into sensitivity labels, encryption settings, external sharing controls and Data Loss Prevention (DLP) policies. Design and implement security controls for confidential and restricted information, considering their impact on external collaboration, mobile devices, partner applications and Microsoft Copilot. Configure and manage sensitivity labels, auto-labelling, DLP policies and related Microsoft 365 security settings. Plan and execute proof-of-concept activities, coordinate testing, troubleshoot technical issues and document findings. Support phased deployments of information protection policies, monitoring their impact and identifying potential risks. Develop reporting and monitoring solutions using PowerShell, Microsoft Graph and Microsoft Purview to identify sensitive content, sharing risks and compliance gaps. Establish operational procedures for monitoring, incident handling, policy exceptions and ongoing configuration changes. Collaborate with cybersecurity and platform teams to ensure a smooth transition into ongoing operations. Requirements What We're Looking For 5+ years of experience in Microsoft 365 security, compliance or information protection engineering. Proven experience implementing Microsoft Purview information protection solutions in at least two production environments with 2,000+ users. Strong hands-on experience with Microsoft Purview, including sensitivity labels, auto-labelling, Data Loss Prevention (DLP) and encryption. In-depth knowledge of Microsoft 365 collaboration and sharing configurations across SharePoint, Teams and OneDrive. Experience with Microsoft Entra ID Conditional Access, PowerShell and Microsoft Graph. Ability to assess and explain the impact of encryption and security controls on external collaboration, mobile access and Microsoft Copilot. Experience working in regulated industries, preferably pharmaceuticals, life sciences or similar environments. Microsoft SC-401 certification (formerly SC-400) or equivalent practical experience. Strong analytical, troubleshooting and communication skills, with the ability to engage both technical and non-technical stakeholders. Fluency in English. Valid criminal record extract, not older than three months, required. Nice to Have Experience developing automation scripts for large-scale data clean-up and remediation. Familiarity with Microsoft Defender for Cloud Apps. Experience identifying and remediating data oversharing risks associated with Microsoft Copilot. Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA?

Location: Warsaw, Poland; Bucharest, Romania; Ljubljana, Slovenia We are seeking a highly skilled and knowledgeable In-House Legal Counsel to join our team. The ideal candidate will have a strong legal background, with experience in labour law, commercial/business contract law, liability insurance topics, supplier management and related compliance matters. As a In-House Legal Counsel , you will provide practical legal support and guidance to various departments across the organization, with a primary focus on supplier management, supplier and customer contract management, and labour law. You will work closely with internal stakeholders, suppliers and customers to help identify legal risks and ensure compliance with relevant legal and regulatory requirements. Responsibilities: Supplier Management: Conduct due diligence and risk assessments of potential and existing suppliers. Collaborate with cross-functional teams to evaluate supplier compliance with legal, regulatory, and ethical standards. Develop and implement supplier management processes and procedures. Supplier Contract Management: Review, draft, and negotiate supplier contracts to ensure compliance with legal and business requirements. Advise on legal terms and conditions, including indemnification, liability, and warranty clauses. Identify and mitigate legal risks associated with supplier contracts. Customer Contract Management: Review and analyze customer contracts to ensure legal compliance and identify potential risks. Provide guidance on contract negotiation and amendment processes. Collaborate with sales and operations teams to ensure operational contract management. Labour Law Advice: Provide guidance and advice on labour law matters, including employment contracts, terminations, and employee rights. Advise on body leasing arrangements and compliance with relevant labour laws. Stay updated on changes in labour laws and ensure the organization's policies and practices are compliant. General Legal & Compliance Support: Develop and implement compliance programs and policies to ensure adherence to legal and regulatory requirements. Conduct compliance training and awareness programs for employees. Collaborate with internal audit and risk management teams to identify and mitigate legal and compliance risks. Requirements Bachelor's degree in Law, International Law, or a related field. A higher degree or certification in Compliance or related areas is a plus. Proven experience in a legal, contracts or in-house legal role, preferably in a multinational or international organization. Strong knowledge of legal topics applicable to the business, including labour law, commercial/business contract law, insurance-related topics, and supplier management. Experience in conducting due diligence and risk assessments of suppliers. Experience reviewing and negotiating supplier and customer contracts. Familiarity with compliance programs, policies, and procedures is an advantage. Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders. Ability to analyze complex legal issues and provide practical solutions. Strong organizational and project management skills to handle multiple tasks and priorities effectively. Attention to detail and commitment to maintaining high ethical standards. Fluent English required; German or another European language would be a strong advantage. Willingness to provide a recent criminal record extract (not older than three months). Benefits Broad range of activities, tasks, and projects Flexible working conditions Paid sick days Vouchers (B-day voucher, wedding, and new born surprise) Contributions to wellness programs (multisport card) Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Abu Dhabi, United Arab Emirates; Dubai, United Arab Emirates We are looking for a skilled and reliable Motorcycle / Bike Mechanic to maintain, service, and repair motorcycles for a VIP private family in Abu Dhabi, UAE. The ideal candidate must have strong technical knowledge of motorcycles, excellent troubleshooting skills, and the ability to maintain vehicles in excellent working condition. Key Responsibilities Perform routine maintenance, servicing, and repairs on motorcycles. Diagnose mechanical, electrical, and engine-related issues. Inspect brakes, tires, suspension, transmission, and other components. Conduct oil changes, tune-ups, and preventive maintenance. Ensure all motorcycles are safe, clean, and ready for use. Maintain service records and monitor spare parts and tools. Handle urgent repairs and ensure high standards of workmanship and confidentiality. Requirements Requirements Proven experience as a Motorcycle Mechanic or Bike Technician. Strong knowledge of motorcycle engines, mechanical systems, and electrical components. Ability to diagnose faults and perform repairs independently. Experience servicing premium or high-performance motorcycles is an advantage. Good attention to detail, reliability, and professional conduct. Willingness to work in a private household environment. Benefits Monthly Salary: AED 3,000 plus free accommodation.

Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Sharjah, United Arab Emirates; Ajman, United Arab Emirates; Fujairah, United Arab Emirates; Al Ain, United Arab Emirates Apt Resources is looking for a Junior Programmer, Metrology Support for our client in Dubai. The successful candidate will support the engineering team with programming activities related to metrology applications, data processing, automation, and software integration. This is a suitable opportunity for a junior candidate with a programming background who is willing to learn, follow technical instructions, and develop their skills in an engineering environment. Key Responsibilities Support programming activities for metrology applications using Python, PHP, and Java. Assist with data processing, automation, and reporting tasks. Support the development and maintenance of software interfaces and integrations. Assist the engineering team in improving metrology workflows. Follow technical instructions and complete assigned programming tasks. Troubleshoot basic software issues and assist with application testing. Requirements Basic knowledge of programming, preferably in Python, PHP, and/or Java. Relevant educational background in Computer Science, Information Technology, Software Development, or a related field. Willingness to learn and follow technical instructions. Good problem-solving skills and attention to detail. Ability to work full-time on-site in Dubai. Junior candidates with a relevant programming background are welcome to apply. Benefits Salary: AED 5,000 to AED 10,000 per month, depending on experience and qualifications.

Location: Yerevan, Armenia Description We are looking for a detail-oriented, proactive, and highly motivated individual to join our Casino Game Release Management Team. If you are passionate about online casino games, enjoy working with structured processes, and have strong coordination and communication skills, this role is an excellent opportunity to contribute to the successful launch and availability of new casino games across partner websites. Responsibilities Monitor upcoming game releases and coordinate the timely launch of new games on partner websites. Coordinate with casino providers and internal teams to ensure accurate and timely game releases in line with established requirements. Collect, verify, and communicate game release details, configuration requirements, market availability, certificates, licenses, and related documentation. Coordinate gaming content updates and configuration changes in accordance with established procedures and operational standards. Track release-related tasks and follow up to ensure compliance with priorities, deadlines, SLAs, and quality standards. Collaborate with providers and internal teams to identify and resolve release-related issues, configuration discrepancies, and operational incidents. Maintain accurate release records and ensure timely communication of relevant updates to internal teams and stakeholders. Contribute to process improvements, documentation, knowledge sharing, and the onboarding and training of new team members. Perform other job-related duties as assigned by the direct manager. Requirements Fluency in Armenian and English, both written and spoken. Good knowledge of Russian. Strong organizational, analytical, and reporting skills. Excellent written and verbal communication skills. Ability to coordinate multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. Exceptional attention to detail and the ability to work accurately with large volumes of information. Strong sense of responsibility, ownership, and accountability for assigned tasks. Excellent time management and follow-up skills. Ability to analyze information, identify discrepancies, and proactively address potential issues. Strong teamwork and collaboration skills, with a proactive approach to problem-solving. Willingness to learn, adapt to changing priorities, and develop a strong understanding of casino game release processes.

Location: Lagos, Nigeria The MIS Specialist will be responsible for operational reporting, data analysis, performance monitoring, and management insights across the Contact Centre. This role will ensure that accurate and timely data is available to monitor operational performance, identify trends and gaps, support staffing decisions, and improve overall customer experience and Contact Centre efficiency across Inbound Calls, Live Chat, Email, and social media. Requirements Key Responsibilities Operational Reporting & Data Management Prepare and deliver daily, weekly, monthly, and ad-hoc operational reports. Consolidate, validate, and reconcile data from multiple systems to maintain a single source of truth. Monitor and report on key performance indicators, including FCR, CSAT, NPS, AHT, Service Level, and Productivity. Automate recurring reports and streamline processes to reduce manual reporting activities. Performance & Customer Contact Analysis Analyze contact center performance by channel, team, agent, and issue type to uncover trends and performance gaps. Investigate significant anomalies and performance drops through root cause analysis to assess operational impact. Provide actionable insights and data to Team Leads and Managers to support coaching, performance management, and incentive calculations. Business Intelligence & Management Insights Develop and maintain dashboards that provide executive visibility into performance, workforce efficiency, and service delivery. Translate operational data into strategic management insights, highlighting emerging risks and opportunities for improvement. Prepare management reports and presentations for strategic stakeholder reviews. Support business cases, budgeting, and capacity planning through forward-looking data insights. Stakeholder Collaboration & Continuous Improvement Collaborate cross-functionally with internal teams to obtain and validate operational data. Translate stakeholder requirements into practical analytical and reporting solutions. Support initiatives involving new products, channels, or systems by providing impact assessments and workforce forecasts. Recommend and drive improvements to reporting processes and operational workflows based on data findings. Workforce Management & Planning Forecast contact center demand and determine staffing requirements based on historical trends, seasonality, and customer volumes. Develop and maintain staffing plans, shift schedules, and capacity models across all operational channels. Monitor staffing levels against actual demand to identify capacity gaps, overstaffing, or understaffing, and recommend adjustments. Track key workforce metrics, including occupancy, utilization, shrinkage, absenteeism, attrition, and schedule adherence. Qualifications & Experience 3–5 years' relevant experience in Contact Centre Analytics, Workforce Management, Operations Analytics, or Business Intelligence. Experience working in a high-volume Contact Centre environment, with an understanding of workforce planning and operational performance. Experience supporting multiple customer service channels, such as Voice, Email, Live Chat, and social media. Experience in fintech, banking, telecommunications, e-commerce, or another customer-focused industry is an advantage. Technical Skills & Core Competencies Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP, Power Query) and proficiency in Power BI or equivalent dashboard tools. Experience using Contact Centre, CRM, telephony, or Workforce Management (WFM) systems. Solid understanding of Contact Centre operations, workforce metrics, KPIs, and forecasting methodologies. Strong analytical, problem-solving, and stakeholder communication skills, with the ability to translate data into actionable business insights.