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Location: United States, San Diego, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Manager, Fraud Operations, Investigations & Grey Markets San Diego, CA  or San Mateo, CA Role Overview As the Senior Manager, Fraud Operations, Investigations & Grey Markets, you will lead a global team responsible for fraud investigations, operational risk mitigation, and grey market enforcement across the PlayStation ecosystem. You will drive operational excellence, develop investigative capabilities, and partner across Fraud Strategy, Data Science, Product, Commerce, Customer Experience, Legal, and Trust & Safety to identify emerging threats and implement scalable controls. This role requires a strategic leader who can balance operational effectiveness, customer experience, and business growth while building high-performing teams and programs. You will oversee complex investigations, establish operational frameworks, and develop proactive strategies to combat fraud abuse, account compromise, reseller abuse, entitlement exploitation, and grey market activity. What You’ll Be Doing Lead and develop a global team responsible for fraud and abuse monitoring, investigations, and grey market enforcement across the PlayStation ecosystem. Oversee fraud and abuse detection, monitoring, and investigative programs to identify and mitigate account compromise, payment fraud, entitlement abuse, reseller activity, and other emerging threats. Own chargeback operations and dispute management strategies, partnering with Payments, Data Science, and external partners to optimize recovery rates, reduce fraud losses, and improve customer outcomes. Drive PlayStation's grey market strategy by identifying unauthorized reseller activity, promotional abuse, and marketplace manipulation, while implementing effective mitigation and enforcement actions. Partner with cross-functional teams to develop scalable fraud and abuse prevention strategies and operational controls. Translate operational insights and investigative findings into policies, automation opportunities, and product enhancements that reduce risk while preserving customer experience. Establish and manage operational KPIs, service levels, and quality standards to drive team performance, operational excellence, and measurable business impact. Provide executive reporting on fraud trends, emerging risks, operational performance, and strategic initiatives. Lead workforce planning, process improvement, and capability development to ensure the organization can effectively address evolving fraud threats at scale. What We’re Looking For 12+ years of experience in fraud operations, investigations, trust & safety, chargeback operations, or a related field. 5+ years of people leadership experience. Proven experience building and scaling fraud operations, investigations, chargeback management, and risk programs in a digital commerce, marketplace, fintech, gaming, or technology environment. Deep understanding of fraud typologies, account security, payment fraud, chargeback and dispute management, digital commerce abuse, and grey market activity. Demonstrated success leading cross-functional initiatives and influencing stakeholders across partner teams. Strong analytical, operational, and strategic problem-solving skills, with the ability to translate data and insights into business outcomes. Exceptional communication and executive presentation skills. Bachelor's degree or equivalent experience in Business, Finance, Economics, Computer Science, or a related field. Preferred Skills Experience in gaming, digital entertainment, eCommerce, or subscription-based businesses. Experience leading global teams and driving operational transformation through automation and technology. Japanese language skills At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $165,400 — $248,000 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Remote Canada At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About Ops Enablement The Operations Enablement team builds the capabilities required to deliver fast, accurate, and high-quality servicing experiences for Affirm’s customers and merchants—while identifying opportunities to eliminate the need for them to contact us in the first place. We partner across Operations, Product, Engineering, Vendor Management, Legal, and Compliance to ensure every agent is trained, equipped, and able to deliver measurable results from day one. Operating across the full servicing lifecycle, we translate new products, policies, and business requirements into scalable operational capabilities. Our work includes designing training and operational readiness strategies, standing up new servicing experiences, defining and measuring interaction quality, and ensuring agents can quickly access the information they need to resolve issues correctly. We use performance insights, customer contact drivers, quality trends, and agent feedback to identify capability gaps and their root causes. We then build the learning programs, quality frameworks, knowledge systems, processes, and tools needed to close those gaps—while helping our Product and Engineering partners address friction upstream rather than requiring agents to absorb it downstream. By owning the full journey—from operationalizing new products and policies to improving existing workflows—Operations Enablement turns complex change into consistent, compliant, and high-quality servicing at scale. One Role, Multiple Teams We are hiring multiple Manager roles across Affirm's Ops Enablement organization through this single job posting. Rather than interviewing for one specific team, candidates will go through a shared interview process designed to assess the core skills we look for across Ops Enablement. If selected, we will work with you to determine the best team match based on your interests, experience, strengths, and current business needs. You will have the opportunity to learn more about our teams and share your preferences as you move through the process. Potential team placements include: Fraud Enablement: Owning and improving specific fraud servicing experiences across multiple product offerings Dispute Enablement: Owning and improving specific dispute servicing experiences across multiple product offerings About the Role As an Operations Enablement leader you will help deliver scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes. You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with Affirm’s servicing strategy. As a member of the Operations Enablement team, you will own a portfolio of cross-functional initiatives aligned to strategic priorities - driving delivery across timelines, dependencies, and measurable business outcomes. You will define and execute servicing strategies by developing clear program roadmaps and execution plans and be responsible for planning, coordination, documentation, change management and measurement across assigned initiatives to ensure operational readiness and measurable outcomes. This role works closely with partners across Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure readiness for key business and regulatory changes. Serving as a connector between servicing strategy and day-to-day execution, you will translate strategy into scalable operational capabilities. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale. What You'll Do Own Program Performance: Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities. Set Strategic Direction : Define and execute the servicing strategy developing clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets. Lead Transformation Initiatives : Drive enterprise-wide improvements leveraging Lean Six Sigma, change management, and data-driven methodologies to unlock efficiency, compliance, and customer satisfaction. Build Technical Resources: Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents. Elevate Knowledge Management : Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale. Translate Technical Concepts: Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents. Own Learning & Training Strategy : Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops. Champion Global Readiness : Anticipate and design for operational needs tied to product launches, program expansion, and regulatory changes. Drive Insights : Use metrics, dashboards, and qualitative feedback to continuously assess workflows, knowledge adoption, training impact, and localization quality, while influencing senior leadership decisions. Influence & Partner at Scale : Serve as a trusted advisor to executives, cross-functional partners, and vendor leaders - driving alignment between company goals and day-to-day execution. Build a High-Performing Ecosystem : Lead and coach augmented staff, contractors, and cross-functional contributors to deliver world-class content and learning experiences. Lead Change at Scale : Ensure global teams successfully adopt new processes, platforms, and resources through structured change management practices. Expand Program Scope: Take on additional program and project management responsibilities as needed, developing working knowledge across adjacent domains to support evolving business needs. What We Look For 5+ years of experience in program management or product operations, preferably within large-scale or global operations. Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience. Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certification preferred). Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools). Strong background in regulated industries (financial services, fintech, or consumer lending highly preferred). Exceptional influence and communication skills, with the ability to engage executives, coach teams, and align diverse stakeholders. Analytical and data-driven mindset, with a focus on measurable outcomes and continuous improvement. Comfort operating in ambiguous, high-growth environments with a builder’s mindset. Global perspective with experience supporting vendor/partner operations and distributed teams. Willingness to provide occasional support outside regular working hours, including evenings, weekends, and holidays, to address time-sensitive operational needs. Willingness to travel as needed to support team collaboration, operational priorities, and vendor or partner engagements. Base Pay Grade - J Equity Grade - 4 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $101,000 - $151,000 CAD # LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Location: Remote US At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About Ops Enablement The Operations Enablement team builds the capabilities required to deliver fast, accurate, and high-quality servicing experiences for Affirm’s customers and merchants—while identifying opportunities to eliminate the need for them to contact us in the first place. We partner across Operations, Product, Engineering, Vendor Management, Legal, and Compliance to ensure every agent is trained, equipped, and able to deliver measurable results from day one. Operating across the full servicing lifecycle, we translate new products, policies, and business requirements into scalable operational capabilities. Our work includes designing training and operational readiness strategies, standing up new servicing experiences, defining and measuring interaction quality, and ensuring agents can quickly access the information they need to resolve issues correctly. We use performance insights, customer contact drivers, quality trends, and agent feedback to identify capability gaps and their root causes. We then build the learning programs, quality frameworks, knowledge systems, processes, and tools needed to close those gaps—while helping our Product and Engineering partners address friction upstream rather than requiring agents to absorb it downstream. By owning the full journey—from operationalizing new products and policies to improving existing workflows—Operations Enablement turns complex change into consistent, compliant, and high-quality servicing at scale. One Role, Multiple Teams We are hiring multiple Manager roles across Affirm's Ops Enablement organization through this single job posting. Rather than interviewing for one specific team, candidates will go through a shared interview process designed to assess the core skills we look for across Ops Enablement. If selected, we will work with you to determine the best team match based on your interests, experience, strengths, and current business needs. You will have the opportunity to learn more about our teams and share your preferences as you move through the process. Potential team placements include: Fraud Enablement: Owning and improving specific fraud servicing experiences across multiple product offerings Dispute Enablement: Owning and improving specific dispute servicing experiences across multiple product offerings About the Role As an Operations Enablement leader you will help deliver scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes. You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with Affirm’s servicing strategy. As a member of the Operations Enablement team, you will own a portfolio of cross-functional initiatives aligned to strategic priorities - driving delivery across timelines, dependencies, and measurable business outcomes. You will define and execute servicing strategies by developing clear program roadmaps and execution plans and be responsible for planning, coordination, documentation, change management and measurement across assigned initiatives to ensure operational readiness and measurable outcomes. This role works closely with partners across Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure readiness for key business and regulatory changes. Serving as a connector between servicing strategy and day-to-day execution, you will translate strategy into scalable operational capabilities. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale. What You'll Do Own Program Performance: Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities. Set Strategic Direction : Define and execute the servicing strategy developing clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets. Lead Transformation Initiatives : Drive enterprise-wide improvements leveraging Lean Six Sigma, change management, and data-driven methodologies to unlock efficiency, compliance, and customer satisfaction. Build Technical Resources: Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents. Elevate Knowledge Management : Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale. Translate Technical Concepts: Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents. Own Learning & Training Strategy : Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops. Champion Global Readiness : Anticipate and design for operational needs tied to product launches, program expansion, and regulatory changes. Drive Insights : Use metrics, dashboards, and qualitative feedback to continuously assess workflows, knowledge adoption, training impact, and localization quality, while influencing senior leadership decisions. Influence & Partner at Scale : Serve as a trusted advisor to executives, cross-functional partners, and vendor leaders - driving alignment between company goals and day-to-day execution. Build a High-Performing Ecosystem : Lead and coach augmented staff, contractors, and cross-functional contributors to deliver world-class content and learning experiences. Lead Change at Scale : Ensure global teams successfully adopt new processes, platforms, and resources through structured change management practices. Expand Program Scope: Take on additional program and project management responsibilities as needed, developing working knowledge across adjacent domains to support evolving business needs. What We Look For 5+ years of experience in program management or product operations, preferably within large-scale or global operations. Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience. Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certification preferred). Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools). Strong background in regulated industries (financial services, fintech, or consumer lending highly preferred). Exceptional influence and communication skills, with the ability to engage executives, coach teams, and align diverse stakeholders. Analytical and data-driven mindset, with a focus on measurable outcomes and continuous improvement. Comfort operating in ambiguous, high-growth environments with a builder’s mindset. Global perspective with experience supporting vendor/partner operations and distributed teams. Willingness to provide occasional support outside regular working hours, including evenings, weekends, and holidays, to address time-sensitive operational needs. Willingness to travel as needed to support team collaboration, operational priorities, and vendor or partner engagements. Base Pay Grade - J Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $130,000 - $180,000 USA base pay range (all other U.S. states) per year: $115,000 - $165,000 #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Location: New York City (Soho) Workplace: OnSite 🌊 ABOUT SAILOR HEALTH America is undergoing one of the largest demographic shifts in its history as the Baby Boomer generation enters its later years. This shift will put unprecedented pressure on Medicare, which already spends more than $1 trillion each year caring for older adults. Yet the healthcare system is built backwards: reactive instead of preventative, measuring years of life instead of the quality of them. Sailor Health https://www.sailorhealth.com/careers/corporate is building a new care model for aging. We combine behavioral health, healthcare advocacy, wellness classes, and AI care agents into one virtual platform designed for older adults. AI coaches help patients navigate their health between visits, while AI copilots give providers the tools to deliver higher-quality, better-informed care. We partner with Medicare to make our platform affordable and accessible to older adults nationwide. Sailor has exceptional product-market fit: - Exponential growth: We are honored to serve thousands of patients across all 50 states, with strong organic demand helping make Sailor one of the fastest-growing companies in healthcare. - AI-powered, deeply human care: We harness the power of AI while keeping human connection at the center of care, creating an experience that feels personal, continuous, and deeply human. - Talent-dense team: We are a 25-person team in our NYC office and are backed by the founders of Ramp, Nourish, Headway, Charlie Health, and Spring Health. Learn more about us here: https://www.sailorhealth.com/careers/corporate ⭐ ABOUT THE ROLE Location: New York City, in office, 5 days a week. We’re hiring a Strategy & Operations Lead to join our core team at Sailor Health and work side-by-side with the founders to build at the intersection of healthcare and AI. This role is a unique opportunity to architect Sailor’s growth infrastructure across operations, clinical delivery, and AI product. If you want a high-ownership role at a startup with extreme product-market fit, we’d love to meet you. 💻 YOUR KEY RESPONSIBILITIES We are growing very quickly, so we’re looking for Swiss army knives who are excited to tackle different problems. We hire for people, not roles - but here’s our best attempt at describing what you might work on: - Launch a new care line: You could stand up and scale new offerings like care navigation, owning everything from workflow design to execution and performance. - Own and scale a function: You could take over a core area like provider operations, RCM, or care navigation and drive it from scrappy to world-class. - Drive AI transformation internally: You could deploy AI-powered tools, from vibe-coded internal apps to workflow automations, that unlock step-function improvements in how we operate. ✅ WHAT WE’RE LOOKING FOR This role isn’t for everyone. It’s fast-paced, chaotic, and requires hard work. But if this excites you, we’d love to meet you. - You’re an A+ player: You have a hunger to win and a proven track record of being a top performer in high-intensity environments. - You want to solve hard problems: You’re energized by complexity and have the work ethic to push through challenges throughout the week. - You’re analytical and decisive: You’re skilled in Excel/Google Sheets and can perform deep analyses to inform fast, high-quality decisions. - You take work personally: You take pride in what you build and care deeply about the impact of your work. - You’re AI-native: You believe healthcare will be fundamentally transformed over the next decade and want to help drive that change in your day-to-day. OUR OFFER TO YOU - 💰 Top quartile salary and equity - 🩺 Comprehensive benefits, including medical, dental & vision insurance - 🌴 Flexible PTO and sick days - 🍱 Lunch and dinner in our beautiful Soho office covered by Sailor - 🎤 Team building events - 🕺🏻 Friendliest and most dynamic team culture - ✚✚ Additional: One Medical Membership for US employees, HSA, Talkspace, HealthAdvocate, Teledoc Health OUR VALUES 1. 💙 Make your Grandparents Proud: Remember why you’re here and build the standard of care you wish your grandparents received. 2. 💡 Best Ideas Win: We strip problems down to first principles and challenge each other – but once a decision is made, we row as one. 3. ⚡️Go Fast and Far: We have a burning sense of urgency AND we go the extra mile. 4. 🥇 Do What It Takes To Be #1: We obsess over excellence and challenge ourselves and each other to actualize our best selves. 5. ⛵ Happy Crew: A miserable crew rows slow. A happy crew rows fast. Fun is a performance metric.

Location: Paris Workplace: Remote ABOUT MORPHO Morpho is a leading Decentralized Finance (DeFi) lending protocol backed by a16z crypto, Paradigm, Ribbit Capital, Apollo, Vaneck, Coinbase Ventures, Variant and 50 others to build an open credit network giving anyone, anywhere, access to the best possible terms. Morpho is experiencing exponential adoption, with over billion in deposits on the network and used by institutional clients including Bitwise, Galaxy, and Anchorage Digital and the largest crypto exchanges, such as Coinbase, Binance, and Kraken. Now, Morpho is scaling its team of contributors to establish itself as the open credit network, not just of DeFi, but of the world.   WHY MORPHO EXISTS Everyone has the potential to build something great for the world. But fulfilling that ambition almost always requires more: people willing to trust you with their capital. Yet access to capital still depends on where you live, who you know, and which institutions are willing to trust you. Even when capital is available, it sits fragmented across disconnected networks and hidden behind intermediaries. The result is a system that fails most of the people it should serve. Borrowers overpay. Lenders earn less than they should. Many are shut out entirely, not because they are unworthy of credit, but because today's infrastructure was never built to connect them. Morpho exists to solve this. Full article here https://morpho.org/blog/why-morpho-exists/. LOCATION - Remote – Europe or US (EST only) - Hybrid – Paris or New York   ROLE Morpho's GTM motion has grown faster than the operations behind it. Pipeline visibility, CRM hygiene, forecasting, and tooling are split across people who all have other jobs, and nobody owns the end-to-end picture. This role owns RevOps outright and builds the systems that help the GTM team close more relevant deals, faster, working directly within the Business Operations team, directly under the Head of BizOps.   RESPONSIBILITIES - Own GTM dashboards and KPI reporting so the team tracks what matters and trusts the numbers. - Run the GTM tech stack, automations, and AI tooling to keep business developers fast and well informed. - Keep the CRM minimal and clean, with stages, hygiene, and processes people actually follow. - Build business intelligence and forecasting to set targets that are ambitious and credible, and to spot new trends early. - Surface signals from markets and media so business developers can chase, upsell, and close at the right moment. - Partner with GTM leadership and Finance on comp design, quota setting, and territory assignment. - Own the knowledge base and data management so accurate information is easy to find and reuse.   WHAT SUCCESS LOOKS LIKE FIRST 30 DAYS - You are fully up to speed on the Morpho product, protocol, and roadmap, and you understand how the GTM team operates today. - You have a prioritized plan for what to build, fix, and delete, and you are already making reps faster.   FIRST 3 MONTHS - You have fixed the biggest gaps and bottlenecks: a cleaner CRM, simpler processes, and the automations, dashboards, and forecasts business developers rely on daily. - You are central to productivity assessment, rep attribution, and deal tracking.   FIRST 6 MONTHS - You own the full RevOps stack and bridge GTM and Finance. - Leadership has full visibility into the business to make better decisions, and you lead entire projects end to end.   MUST HAVE SKILLS & EXPERIENCE - DeFi native: you use onchain products and understand how protocols and their users behave. - Experience as a RevOps, growth engineer, or business analyst at a B2B startup. - Tech or software background: comfortable building automations and reasoning about connected systems. - Strong with data: cleaning, modeling, analyzing, and reporting it accurately. - Finance experience - Business mindset with a critical eye: you challenge metrics and simplify by default. - Strong ownership and autonomy: doesn't wait to be told. - Clear and crisp async communication. - Comfort operating in fast-changing, ambiguous contexts. - Team-first mindset, low ego. PERKS & BENEFITS We design benefits around deep work and growth, so you can do the best work of your career. Expect fair, top-tier compensation, real flexibility, time together in Paris, great health coverage, and support to keep learning.   EQUAL OPPORTUNITY We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment.

Location: CA_Culver City_Office Operations Supervisor (Event Processing) Verra Mobility is a global leader in smart transportation. We serve our customers at their highest point of need, working behind the scenes to provide technology solutions to make mobility safer and easier. We enable smarter roadways by providing integrated technology to manage tolls, violations, and vehicle registrations for our commercial customers – rental car companies, fleet management companies and large fleet operators. We also work with government customers (municipalities and school districts) by installing, maintaining, and managing leading technology that positively impacts driver behavior and enhances road safety. Our products include red-light, speed, school bus stop arm, and bus lane cameras. As cities become smarter and mobility becomes more complex, connected, and automated, Verra Mobility makes life safer and easier on the road ahead. Culture Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence. Position Overview:  Operations, Supervisor - for in office Event Processing .  This leader is someone who exercises good judgment and makes sound business decisions.  A successful candidate will have a strong leadership foundation and be a self-starter who independently and successfully manages inventory levels along with ever-changing customer business requirements.  The candidate must place great emphasis on high quality work paired with efficient production while also effectively fostering sustainable engagement.  It is essential that this leader has a true customer-centric mindset, mindful of internal and external customers.  The candidate should be able to assist Verra Mobility personnel with the development and maintenance of training materials that they will use to train incoming processors. This Operations Supervisor will take direction from and collaborate closely with the Operations Manager of Event Processing within Verra Mobility’s Government Solutions division. Core Responsibilities : Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews. Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements. Actively identifies ways to continually create a work environment where employees feel highly valued and engaged. Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles. Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner. Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues. Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors. Serves as a change-agent in helping to implement process and/or organizational change efforts across the department. Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications. Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements. Perform other duties as assigned. Required Knowledge, Skills and Experience: Bachelor’s degree required; or equivalent work experience. At least two years of leadership experience in some capacity; previous supervisor experience is a plus. Ability to develop and successfully engage with employees. Strong analytical, problem solving, and decision-making skills. Ability to maintain professionalism and to work well with others. Exceptional relationship building skills, both internal and external Strong verbal and written communication skills. Quality driven with a strong attention to detail Ability to prioritize, multi-task and meet all assigned deadlines. Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel). Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: St. Louis, United States Our client, an established industrial automation manufacturer, is seeking a Director of Operations to oversee production, supply chain, quality, and operational performance. This position offers the opportunity to strengthen processes and support sustainable growth within a technically focused manufacturing environment. Key Responsibilities Lead manufacturing, assembly, supply chain, warehouse, and facilities operations. Develop operating plans aligned with production targets, customer commitments, and financial objectives. Improve throughput, capacity utilization, product quality, and on-time delivery. Establish performance metrics and provide regular operational reporting to senior leadership. Oversee inventory planning, vendor performance, purchasing, and material availability. Implement lean manufacturing and continuous improvement initiatives. Partner with engineering, sales, quality, and service teams to resolve operational challenges. Develop managers and supervisors while promoting accountability, safety, and collaboration. Requirements Bachelor’s degree in engineering, operations management, business, or a related field. 10+ years of manufacturing or operations experience, including 5+ years in leadership. Experience within industrial automation, capital equipment, or engineered products. Strong understanding of production planning, supply chain management, and inventory control. Demonstrated success improving productivity, quality, cost, and delivery performance. Familiarity with ERP or MRP systems and lean manufacturing principles. Strong financial, analytical, communication, and team leadership skills. Benefits Annual salary of $120,000 to $140,000. Performance-based annual bonus of up to 10%. Medical, dental, and vision insurance. 401(k) plan with up to 4% employer matching. 15 days of paid time off plus paid company holidays. Company-paid life and disability insurance. Professional development and leadership training opportunities. Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 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These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Location: Megalopoli, Arcadia, About the company: KIEFER is building Greece's integrated AI ecosystem. From renewable energy infrastructure and AI systems to robotics and enterprise applications, we connect the technologies that power Europe's intelligent future. Founded in 2014, KIEFER has delivered 600MW+ of energy projects and is now developing sovereign AI infrastructure, enterprise AI products and physical AI systems for Greece and Southeast Europe. About the Role: We are seeking a seasoned Mechanical or Electrical Engineer to lead the operations of our new data center. As the Data Center Operations Manager, you will be responsible for the complete physical infrastructure of the facility, ensuring 24/7 uptime, safety, and efficiency. This is a hands-on leadership role for an engineer who thrives in mission-critical environments. You will be the ultimate owner of the site's mechanical, cooling, and electrical systems, leading a team of on-site technicians and defining the operational standards that will ensure our success. What you will do: - Take full ownership of the data center's physical infrastructure, including all mechanical, electrical, and cooling systems. - Lead and coordinate a team of on-site technicians, managing 24/7 shift operations and ensuring a culture of safety and precision. - Develop and implement operational procedures, maintenance plans, and incident response protocols (MOPs, SOPs, EOPs). - Oversee the performance and capacity of all critical systems, using data to make informed decisions and prevent downtime. - Serve as the lead incident commander during facility emergencies, guiding the team to a swift and effective resolution. - Manage relationships with vendors, contractors, and local utilities. What you will need: - A degree in Mechanical Engineering or Electrical Engineering. - 7+ years of hands-on experience in a mission-critical operational environment such as a power plant, industrial facility, marine vessel (engine room), or large-scale manufacturing. - Deep expertise in either industrial cooling systems (chillers, pumps, piping) OR high-availability electrical distribution (UPS, generators, switchgear). - A proven track record of leading technical teams and managing 24/7 operations. - Strong problem-solving skills and the ability to remain calm and effective under pressure. - Fluency in Greek and English (professional proficiency preferred but not mandatory). What is there for you - A unique opportunity to transition your engineering skills into the high-growth AI infrastructure industry. - The chance to build and lead operations for a new, state-of-the-art facility from day one. - A stable, long-term leadership position based in Megalopoli. - A competitive compensation package and the opportunity for significant career growth.

Location: Remote (USA) Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world — one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We're a team of fiercely driven individuals committed to making healthcare more sustainable — and we're looking for passionate people to help us get there. For more information, visit arcadia.io. Arcadia helps healthcare and life sciences organizations deliver measurable results. We unify fragmented data across the healthcare ecosystem so payers, providers, ACOs, and life sciences companies can make confident decisions grounded in trustworthy intelligence. Our platform supports more than 200 organizations and 40 million attributed lives across value-based care, risk adjustment, population health, and life sciences programs.  Why This Role Is Important to Arcadia Arcadia's commercial team depends on consistent process, clean pipeline data, and forecasts to help manage and grow the business. As a fast-growing company, we need to scale our infrastructure, systems and operating model to one that aligns to the pace of the growth. This role owns the systems, tools, and cadences that make pipeline reviews, forecasting, and reporting consistent and accurate across the entire commercial team. Part of the initial mandate is understanding the current ecosystem of tools and technology that support commercial and revenue operations today, and making recommendations on the optimal tech stack for the function going forward — one that is AI native. This person will be the accountable owner of that stack and roadmap, partnering closely with Product and Tech to build the AI-native operating system rather than building it in isolation. This person will run point on sales operations and the forecasting cadence, and will build the AI-powered operating layer (dashboards, briefings, and workflow tools) that gives the entire commercial organization — not just its leadership — real-time visibility and leverage. This is role is for someone who is execution oriented. You'll work in the tools yourself — not just direct others to — while also setting the strategy, systems, and rigor that let Sales, Marketing, Customer Success, Legal, and Finance move as one aligned, predictable engine. What You'll Be Doing Own the revenue operating system, designing and scaling the processes, metrics, and infrastructure that drive consistent, predictable performance across the business Partner with Systems Engineering to drive end-to-end improvements and scalability in Salesforce, including structure, data hygiene, workflow automation, and adoption across the sales org Evaluate the current ecosystem of tools and technology supporting commercial and revenue operations, and make recommendations on the optimal, AI-native tech stack for the function Serve as the accountable owner of that tech stack and roadmap, partnering closely with Product and Tech to build the AI-native operating system rather than building it in isolation Own pricing strategy, SKUs, and the end-to-end quote-to-cash process, ensuring pricing structures and deal execution are clean, consistent, and scalable Own the forecasting cadence and develop robust, repeatable forecasting models (pipeline, bookings, ARR) that improve accuracy and predictability Build the AI-powered operating layer — automated briefings, pipeline intelligence, meeting prep, and reporting dashboards — that gives the commercial organization real-time visibility Establish and maintain a unified KPI framework, ensuring alignment on definitions, visibility, and accountability across the funnel Act as connective tissue across live opportunities, coordinating Marketing, Finance, the RFP team, Value Enablement, and Sales Engineering so they're effectively leveraged Partner with Sales, Marketing, Customer Success, and Finance leadership to align execution with company goals and financial plans Analyze pipeline health, conversion rates, and sales efficiency to identify opportunities and drive improvements Design and manage sales compensation and incentive plans that align with business objectives and drive desired behaviors across GTM teams What Success Looks Like In 3 months Build a deep understanding of Arcadia's GTM model, revenue streams, and key SaaS metrics (ARR, NDR, GDR, pipeline coverage, win rates, sales cycle) Assess current RevOps infrastructure, CRM configuration, reporting, and forecasting methodologies Map the current ecosystem of tools and technology supporting commercial and revenue operations, and begin forming a point of view on the optimal, AI-native tech stack Establish trust across Sales, Marketing, Customer Success, and Finance leadership In 6 months Own the CRM and forecasting cadence end-to-end, with a unified KPI framework giving clear visibility into pipeline health, revenue performance, and GTM efficiency Ship the first version of the AI-powered operating layer (automated briefings, dashboards, and reporting tools) that reduces manual reporting burden for commercial leadership Improve forecast accuracy through enhanced pipeline modeling and data-driven insights In 12 months Operate a scalable revenue operating system — process, CRM, forecasting, and AI tooling — that enables predictable growth and aligns planning across GTM and Finance Deliver consistent, high-confidence forecasts and actionable insights that directly inform the executive team's decisions Improve key performance metrics (e.g., pipeline coverage, conversion rates, sales productivity, retention) through data-driven optimizatio What You'll Bring The Role, Done Before You have held this exact role — Head/Director of Revenue Operations or equivalent — at a company of similar growth stage, and can point to what you built and owned. Growth-Stage Fluency Track record of operating at growth-stage speed and ambiguity — scrappy, resourceful, and comfortable building infrastructure from scratch rather than administering something already built. Candidates whose experience is exclusively at large, mature organizations without growth-stage exposure are not a fit for this seat. Deep SaaS Metrics Expertise Strong command of key SaaS metrics including ARR, NDR, GDR, CAC, LTV, pipeline coverage, and sales productivity, and how they connect to business performance. Forecasting & Modeling Rigor Proven ability to build and operationalize forecasting models (e.g., pipeline velocity, ARR forecasting) that improve accuracy and predictability. CRM & Systems Ownership Deep, hands-on experience owning a CRM (Salesforce or equivalent) and the broader GTM tech stack — configuration, data integrity, and workflow design, not just consumption of dashboards. Pricing & Quote-to-Cash Experience Hands-on experience owning pricing strategy, SKU structure, and the quote-to-cash process, ideally in a company that scaled or restructured its pricing model. AI-Forward Comfortable using AI tools to build operational leverage — automating reporting, briefings, and workflows rather than relying solely on headcount to scale. Cross-Functional Leadership Track record of partnering effectively with Sales, Marketing, Customer Success, Finance, and executive leadership to drive alignment and results. Operator Mindset Ability to move between strategy and execution, translating insights into action and driving measurable impact. Would Love for You to Have 8–12+ years of experience across Revenue Operations, Sales Operations, or GTM analytics in a SaaS environment Experience supporting a high-growth SaaS company through key milestones (e.g., post-acquisition integration, scale-up, or M&A) Familiarity with modern BI, AI, and planning tools (e.g., Sigma, Adaptive, Salesforce ecosystem, AI-native reporting/agent tools) and building self-service analytics environments Experience designing and optimizing sales compensation plans at scale What You'll Get The mandate to build a consistent, predictable commercial engine — including its AI-powered tooling — rather than inherit and maintain one A growth path from individual contributor to leading the people and functions that support sales operations as Arcadia scales A mission-driven culture where your work supports better healthcare outcomes Competitive compensation and strong benefits, including Flexible Time Off A collaborative, data-driven environment focused on impact, ownership, and continuous improvement About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. This role is bonus eligible

Location: Amman, Jordan The Business Operations Coordinator provides operational and commercial support throughout the customer lifecycle by coordinating collections, commercial documentation, bank guarantees, performance bonds, invoicing readiness, and customer-related administrative activities. The role works closely with Business Development, Operations, Project Management, Accounting, customers, and banking institutions to ensure efficient execution of commercial processes, timely collections, and compliance with contractual obligations. Responsibilities Monitor customer payment schedules and follow up on outstanding receivables to ensure timely collections. Coordinate with customers regarding invoices, payment status, purchase orders, and payment-related documentation. Collaborate with Accounting to reconcile customer payments and resolve billing discrepancies. Prepare aging reports and escalate collection risks when necessary. Coordinate with Business Development, Operations, Project Managers and Accounting to ensure contractual milestones are achieved and all requirements for invoicing and collections are met. Prepare commercial reports and dashboards covering collections, outstanding receivables, bank guarantees, contractual commitments, and other operational KPIs. Ensure compliance with internal policies, contractual obligations, and company procedures while maintaining a high level of confidentiality. Establish collection action plans for overdue accounts. Investigate reasons for delayed or withheld payments and, accordingly, identify recurring causes of payment delays. Proactively flag discrepancies or delays between contractual milestones, invoicing, and collections to the relevant Project Manager, Accounting contact, or Account Manager before they escalate. Requirements Bachelor's degree in Business Administration, Finance, Accounting, Banking, Economics, or a related field. 1-3 years of relevant experience in business operations, commercial support, finance operations, collections, contract administration, or a similar role. Experience in the software, technology, or fintech industry is preferred. Experience coordinating across cross-functional teams (e.g., project delivery, finance, and sales/account management) in a B2B or project-based environment. Experience in customer collections and accounts receivable processes, purchase orders, and invoicing processes. Experience with commercial contracts, documentation, bank guarantees, and performance bonds. Proficiency in Microsoft Office applications, particularly Excel, with ERP and CRM systems as an advantage. Excellent organizational and coordination skills, with the ability to manage multiple priorities and deadlines. Strong communication, interpersonal, negotiation, and follow-up abilities. High attention to detail and accuracy, combined with strong analytical and reporting skills. Customer-focused with strong problem-solving capabilities. Proficiency in written and verbal communication in the Arabic and English language.

Location: Montgomery Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. **This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.** What You’ll Do: Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life Who You Are: Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences Mission driven, motivated by expanding access to transportation and improving how communities move You possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations You are comfortable working around Class B/Class A vehicles and understand the specific safety, maintenance, and maneuvering requirements associated with 35-to-45-foot coach buses You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure, scheduled environment Able to commute to the Montgomery area 4-5 days a week Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $65,000-$90,000 / per year. We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: San Francisco, CA | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic's R&D teams depend on a large and fast-growing ecosystem of outside service providers. The biggest and most complex piece of it is Human Data Operations (HDO): vendors that supply the human-generated data, evaluations, and expert feedback our research depends on. Alongside HDO is a growing set of other R&D services, including labs, outsourced and outsourced service providers, and other specialized service partners that our research and special-initiative teams rely on. We are hiring a Strategic Sourcing Business Partner to own the commercial side of this portfolio. Today these vendors have business owners and Procurement Operations support, this role will drive real ownership of the commercial terms end to end including contracts redlines, deployment of contract templates, and the negotiation.. There is significant untapped value in this portfolio (in pricing, in contract terms, and in vendor performance), and this role exists to go get it. The job has four parts: run the contracts (redlining, templates, and renewals). This person will lead the commercial negotiations, partnering with the business to positively influence decision-making and deal structure, and manage vendor performance once the deal is signed. Success means moving fluidly between the deal and the relationship: negotiating strong terms, then executing against them through QBRs, SLA enforcement, and escalations as our needs change. We use Claude as part of our daily workflow and are looking for someone who wants to help define what an AI-native sourcing function looks like, including how AI changes deal-making and vendor management itself over the next few years. How this role fits within Procurement Procurement Ops Business Partners own the primary relationship with each business vertical and are the front door for intake and day-to-day requests. Strategic Sourcing partners closely with them and owns the commercial outcome: negotiation strategy, contract terms and redlines, contract compliance, ongoing vendor performance, and sustained value creation for the leaders of these verticals working closely day to day with Legal (legal positions, templates, terms), Finance & Strategy (budgets, forecasts, and strategy), and Security / TPRM (risk assessment, approvals, process). Responsibilities Contract management and templates Own the commercial redline for HDO and R&D services agreements (MSAs, SOWs, order forms, amendments, and renewals), partnering with Legal on legal terms, so deals move quickly while maintaining negotiation posture Build and maintain the template library for these categories (standard MSA and SOW templates, pricing exhibits, SLA schedules, and a fallback playbook) so that most deals start on our paper rather than the vendor's Run the renewal calendar for the portfolio so that no agreement auto-renews or lapses without a deliberate commercial decision Keep contract data (rates, volume commitments, SLAs, key dates) current in our contract and intake systems so obligations are visible and enforceable Negotiations and commercial strategy Lead pricing and commercial negotiations across the portfolio, from strategy and deal structure through terms, SLAs, and executive alignment; you will personally run the ones that matter most Build playbooks and Claude-powered tools for redlining, negotiation prep, benchmarking, and vendor reporting that raise the throughput and deal quality of the whole team Design pricing structures that fit how R&D actually consumes these services (per-unit, per-hour, capacity, tiered, and committed-volume models) and that align vendor incentives with quality and throughput Build and maintain a competitive bench for every mission-critical category via RFPs and competitive processes: qualified second sources, contracts structured so volume can move as needed, and flexible pricing constructs Track and report savings, cost avoidance, and improved terms for the portfolio Vendor management and value creation Own the vendor management cadence for mission-critical vendors: QBRs, scorecards, SLA and quality reporting, and remedies when performance slips Manage escalations between R&D teams and vendors and drive them to resolution Identify consolidation, rationalization, and renegotiation opportunities as volumes shift, and bring executive-ready recommendations to R&D and Finance leadership Manage TPRM, security, and compliance approvals, audit rights, and data-handling terms in partnership with Security and Legal Relationships & Partnership Partner with Procurement Ops BPs and leadership in R&D and special-initiative teams to understand upcoming needs and growth, and get vendor capacity and terms in place ahead of them Partner with Finance & Strategy on vendor budgets, forecasts, and multi-year cost models for the portfolio You may be a good fit if you have 7+ years of strategic sourcing, category management, vendor management, or commercial negotiation experience, primarily in services categories (data services, BPO or outsourced operations, lab or research services, managed services, staffing, or similar) Hands-on contract experience: you have personally redlined MSAs and SOWs, built templates and fallback positions, and know where the commercial value sits in a services contract (pricing exhibits, volume commitments, termination rights, SLAs and remedies, IP and data terms) and when to bring in Legal A track record of personally leading multi-million dollar services negotiations to strong outcomes, not just managing the process around them Judgment about where leverage lives and how hard to use it: you can look at a portfolio of many vendors and many concurrent deals and know which ones deserve a deep negotiation and which need a fast, standard path, and you have a reputation with past vendors and colleagues for being commercially tough and fair with partners that need to scale with us Strong analytical skills: rate and unit-cost analysis, TCO modeling, and pricing model design; you can find the real economics underneath a vendor proposal Services vendor management experience: SLAs, scorecards, QBRs, and escalations, and how to enforce them without damaging the relationship Comfort operating at pace: high deal volume, ambiguity, imperfect information, and a bias to execute rather than perfect Clear, direct communication with executives internally and across the table, including in difficult conversations and escalations Fluency with AI tools in your daily work and demonstrated experience in rebuilding your own workflows around them Strong candidates may have Experience sourcing human data, data labeling, annotation, or evaluation vendors, or comparable BPO and outsourced operations categories, and a point of view on where that market is heading Experience sourcing lab services, scientific equipment and consumables, robotics or hardware services, or other technical services for a research organization Experience at a hypergrowth company renegotiating or restructuring vendor pricing and contract structures under the growth curve Experience standing up sourcing coverage for a category from scratch (templates, playbooks, benchmarks), not just operating within an established program Experience designing vendor scorecards, SLA frameworks, and performance management programs Familiarity with the confidentiality, data-handling, and IP terms that matter for research and data vendors A point of view on how AI will change services vendor relationships and negotiations, backed by things you have actually tried The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $190,000 — $230,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: East Coast - USA About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You'll join Smartcat's evolving GTM Operations team at a pivotal moment — with the flexibility to work broadly across Sales and Customer Operations, using AI as a core part of how you operate, and the room to shape your focus over time based on business needs and your own strengths. You'll report to the Head of Revenue Operations and have real influence over how the GTM organization runs. MISSION Help build, run, and improve the systems and processes that power Smartcat's go-to-market organization — spanning both pre-sale and post-sale motions — using AI as a core part of how you work to accelerate analysis, automate workflows, and improve decision-making across the customer lifecycle. OUTCOMES Partner with GTM teams to solve operational challenges across the customer lifecycle, from lead management and new-business pipeline through handoffs, renewals, and expansion Use AI, automation, and strong systems thinking to simplify workflows, improve team productivity, and reduce manual work Deliver clear reporting, analysis, and insights that improve forecasting, planning, pipeline visibility, and business decisions Support selected systems, process, or commercial initiatives — such as CRM improvements, Deal Desk, territories, data quality, or GTM tooling — based on current priorities Lead cross-functional projects from problem definition through implementation, documentation, adoption, and continuous improvement Help shape the evolving GTM Operations function while developing deeper expertise in the areas that best align with business needs and your strengths HOW YOU'LL RAMP By Day 30: Learn Smartcat's GTM systems, tech stack, and current operational priorities across pre-sale and post-sale motions Meet with GTM leaders and frontline teams to understand existing operational gaps and pain points Get oriented in the CRM and reporting infrastructure you'll be working within By Day 60: Be actively contributing to at least one focused initiative (e.g., CRM improvement, Deal Desk, territories, or data quality) Start identifying and building AI-assisted workflows to reduce manual work on a specific process Be delivering reporting or analysis that GTM leaders are using in planning or forecasting conversations By Day 90: Be leading a cross-functional project independently, from problem definition through implementation and adoption Have a clear point of view on where you can add the most focused, specialized value going forward Be a trusted operational partner to GTM leaders across at least one full stage of the customer lifecycle WHAT YOU'VE ACCOMPLISHED 4-7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations in a B2B SaaS environment Broad experience across both pre-sale and post-sale motions, with working knowledge of several GTM disciplines such as lead and pipeline management, forecasting, territories, Deal Desk, customer handoffs, renewals, or expansion A track record of succeeding in a hands-on, cross-functional operations role and adapting quickly as priorities change Strong practical fluency with generative AI and automation tools — identifying high-value use cases, building AI-assisted workflows, evaluating outputs critically, and helping others adopt new capabilities responsibly Strong CRM expertise, including workflow automation, lifecycle stages, reporting, data quality, and integrations Strong business intelligence and analytical skills, with the ability to turn complex data into clear insights and recommendations Experience working across a modern GTM technology stack (e.g., Chili Piper, ZoomInfo, DealHub, sales engagement, customer success, territory management, or enablement platforms) — expertise in every category isn't expected A builder mindset and comfort moving between analysis, process design, systems, automation, documentation, and hands-on execution Strong problem-solving, prioritization, communication, and stakeholder-management skills Ability to translate business goals into practical operational solutions and carry work from initial analysis through implementation and adoption Experience implementing AI-enabled workflows, GTM systems, or cross-platform automations is a plus Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: India About Flosum Flosum is the only end-to-end platform purpose-built for Salesforce — trusted by Fortune 1000 enterprises, federal agencies, and high-growth organizations around the world. Our five integrated products — DevOps, Security Orchestration, CodeScan, Backup & Archive, and Data Migrator — give enterprises the confidence to accelerate delivery, simplify compliance, and scale Salesforce with precision. Founded in Silicon Valley and proudly self-funded, Flosum operates on a single guiding principle: your success is our success. We’re not optimizing for investor optics. We move fast, build with conviction, and put our customers at the center of every decision. The result is a 4.97-star rating on the Salesforce AppExchange and a customer roster that includes Cargill, Hilton, Cushman & Wakefield, and some of the largest federal agencies in the country. We serve enterprise IT leaders, Salesforce architects, DevOps teams, compliance officers, and government agencies — anyone whose organization depends on Salesforce operating securely, efficiently, and at scale. The Opportunity Flosum is at an inflection point. We have multiple product lines gaining traction across enterprise and mid-market segments, four active go-to-market motions — outbound sales, inbound/marketing-led, channel/partners, and product-led growth — and a lean, high-performing team that moves with urgency. What we need now is the operating infrastructure to match our ambition. We’re hiring a Director of Revenue Operations to be the architect of our revenue engine: the person who transforms disconnected GTM motions into a single, data-driven, capital-efficient machine. This is a builder role — not a maintainer role. You will design systems that don’t yet exist, enforce standards that currently aren’t enforced, and build the reporting infrastructure that makes every decision at Flosum smarter. This role reports directly to the CEO and is the highest-leverage operations hire we will make. You will touch every dollar of pipeline, every GTM motion, and every customer-facing team. What You’ll Own 1. Data, Reporting & Forecasting — Your Primary Mandate Your first 90 days are about establishing truth. Flosum runs on Salesforce, Marketo, and Gong.io. You will audit each, identify where data integrity breaks down, and rebuild the foundation: Design and own the forecasting architecture: weighted pipeline using actual historical conversion rates, forecast categories (Commit, Best Case, Upside), and a weekly cadence that drives ±10% accuracy within two quarters Build a standardized reporting hierarchy from the CEO’s decision-making needs down to frontline dashboards — eliminating the proliferation of reports nobody trusts Implement Salesforce data governance: mandatory stage-exit criteria, validation rules, controlled picklists, and loss-reason capture on every Closed Lost opportunity Segment reporting and forecasting by GTM motion — PLG self-serve revenue behaves differently from enterprise outbound and must be modeled and tracked separately Build and maintain the unit economics dashboard: CAC by motion, CAC payback period, LTV:CAC ratio, Magic Number, NRR/GRR, and S&M efficiency trends 2. Marketing Performance & Marketo Operations You don’t run campaigns — you govern the infrastructure that makes marketing measurable and accountable: Own the full lead lifecycle in Marketo: definitions, entry/exit criteria, and scoring model governance (with separate demographic and behavioral scores calibrated monthly against SQL conversion rates) Own Marketo-Salesforce sync governance: field mapping audits, sync log review, and API consumption monitoring Own multi-touch attribution: first-touch, last-touch, and influence models consistently applied across all four GTM motions Build and enforce speed-to-lead SLAs and SAL acceptance standards; build recycle plays for disqualified leads Monitor and report marketing funnel performance — lead volume, MQL-to-SQL conversion, channel efficiency, and marketing-sourced vs. marketing-influenced pipeline — and escalate anomalies before they show up in quarterly misses 3. Sales Process Governance You are the steward of how Flosum’s revenue actually gets created — not a gatekeeper, but the person who builds the standards: Design and enforce stage definitions with mandatory exit criteria; build deal desk processes for non-standard pricing and terms Own territory design, quota allocation methodology, and annual capacity planning — including ramp rates, hiring timelines, and coverage ratio targets by segment Run the weekly pipeline review cadence with sales leadership: stage conversion anomalies, stale deals, and forecast accuracy Design compensation plans that drive the right behaviors across all four GTM motions — with clear rules of engagement for multi-touch deals where outbound, inbound, PLG, and partner motions converge on the same account 4. Enablement Execution Through Gong.io At Flosum, enablement has historically been about delivery — training sessions, playbooks, messaging. You will own the other half: measurement and execution. After any messaging launch or methodology change, you will: Create Gong AI Trackers for the specific language, frameworks, and discovery questions reps should be using — and build adoption dashboards segmented by rep, team, and region Surface the gap between what was trained and what is actually happening on calls, and work with sales managers to close it with specific, Gong-sourced coaching examples Use Gong deal boards for pipeline inspection: multi-threading health, next-steps coverage, competitor mentions, and conversation-based risk signals layered onto CRM data Build the feedback loop: Enablement trains → Gong measures → RevOps reports gaps → Managers coach with specific call evidence → Enablement iterates. Without this loop, enablement is a cost center. With it, it’s a growth driver. 5. GTM Alignment Across All Four Motions Running outbound, inbound, channel, and PLG simultaneously creates real operational complexity. You will design the systems that prevent chaos: Build account-level ownership rules and real-time routing logic to prevent motion collisions (e.g., SDRs prospecting into accounts already working inbound MQLs, AEs working accounts with active PLG users) Design PQL routing logic with product usage trigger thresholds, account-level checks, and comp plan rules for sales-assisted PLG conversions Build deal registration governance and conflict resolution SLAs for the partner channel Own separate Opportunity Record Types per motion in Salesforce with unified roll-up reporting Run a monthly cross-functional GTM alignment meeting with sales, marketing, CS, and partner leadership — reviewing funnel health per motion and resolving ownership disputes before they fester What This Role Is Not We want to be honest about scope. A great RevOps leader at Flosum will push back when the role is being misused: You will implement an intake process, maintain a visible quarterly roadmap of four to five initiatives, and force trade-off conversations when new requests arrive. You say “not now” to good ideas that aren’t the most important idea. This is not sales operations with a rebrand. You serve the company, not any single department leader. Your loyalty is to revenue truth — even when the forecast is uncomfortable to present. Metrics You’ll Own Pipeline & Forecasting Forecast accuracy (±10% target within two quarters) Pipeline coverage by segment (3× SMB, 4× mid-market, 5× enterprise) Pipeline velocity: (Opportunities × Deal Size × Win Rate) ÷ Cycle Length, targeting +10% improvement QoQ Stage-to-stage conversion rates trended over time Marketing (Marketo) Lead-to-MQL, MQL-to-SQL, SQL-to-Opportunity, and Opportunity-to-Close rates by motion and channel Marketing-sourced and marketing-influenced pipeline (targets: 30–50% sourced, 50–70% influenced) Lead velocity rate (month-over-month qualified lead growth) Speed-to-lead SLA compliance and SAL acceptance rate Sales (Salesforce + Gong) Win rates by segment and motion Quota attainment distribution across the team (healthy target: 70–75% of reps at quota) Average selling price trends and discounting rate Sales cycle length by segment Enablement (Gong) Gong tracker adoption rates for key messaging and methodology by rep, team, and region Talk-to-listen ratios and topic coverage by deal stage Multi-threading indicators per deal stage Unit Economics CAC and CAC payback period by GTM motion LTV:CAC ratio by customer segment (target ≥3:1) Magic Number (Net New ARR × 4 ÷ prior quarter S&M spend; target >1.0) Net Revenue Retention and Gross Revenue Retention S&M as % of revenue (tracking toward 35% as we scale) Requirements What We’re Looking For 5–10+ years in Revenue Operations, Sales Operations, or GTM Operations in a B2B SaaS environment Direct experience operating across multiple GTM motions simultaneously (outbound, inbound, channel, and/or PLG) Hands-on Salesforce configuration experience — you can build Flows, design the data model, and implement validation rules without delegating everything to a developer Marketo (or equivalent marketing automation) operational experience: lifecycle architecture, lead scoring, and Marketo-Salesforce sync governance Gong.io (or equivalent conversation intelligence tool) experience: tracker creation, coaching dashboards, and deal inspection Demonstrated experience building a forecasting methodology from scratch — not just inheriting one Financial modeling comfort: unit economics, capacity planning, quota modeling, and comp plan design Experience at a company with $15M–$75M in ARR; you have built things with your hands, not just directed others to build them Strongly Preferred Experience in the Salesforce ecosystem (ISV, SI, or AppExchange partner) — you understand our buyers, our competitive landscape, and our channel dynamics Experience designing and governing partner/channel ops within a multi-motion GTMmodel SQL proficiency or experience with a BI tool (Tableau, Looker, Sigma, or equivalent) Prior experience designing and administering sales compensation plans The Mindset We’re Hiring For You Are a Builder You ask “Why does this exist, and should we rebuild it?” before touching a tool. You ship minimum viable systems and iterate relentlessly rather than designing perfect architectures that never launch. You Are Company-First Your loyalty is to revenue truth, not to any individual department leader. You present the forecast even when it’s uncomfortable. You push back when requests don’t serve the company’s priorities. You Are a Systems Thinker You see the revenue engine as an interconnected system. Changing lead scoring You Are Cost-Conscious You evaluate every tool, hire, and program through a unit economics lens. You resist “just thresholds ripples into pipeline coverage. Changing stage definitions changes forecast accuracy. You trace causes, not just symptoms add a tool” thinking. Flosum is self-funded and profitable — efficiency isn’t a constraint, it’s a competitive advantage. Benefits Build the Operating System for Flosum’s Next Phase of Growth 🏠 Remote-First 📈 B2B SaaS / ISV 🛠 Salesforce Ecosystem What You'll Get The authority and executive visibility to actually build — reporting directly to the CEO. Competitive base salary + performance-based variable compensation + equity A fully remote-first, global team that moves fast and operates with high trust The chance to build the GTM operating infrastructure of a profitable, self-funded Salesforce ISV with a category-leading product and enterprise customer base Daily exposure to top leaders in Salesforce DevOps and B2B SaaS operations What We Offer Opportunity to shape the digital strategy at a high-growth Salesforce ISV. Collaborative, innovative, and mission-driven culture. Competitive compensation and benefits. Career growth in a fast-scaling company serving global enterprises. Extras (Benefits & Perks) Competitive compensation, incentive structure, and company equity Daily coaching, mentorship, and growth opportunity Be part of a global, mission-driven team Learn from top leaders in Salesforce DevOps and SaaS sales Work on exciting challenges in a rapidly growing industry

Location: New York WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As a Product Operations Manager, Integrations at Harvey, you'll own the operating system behind our integrations and partner ecosystem — the APIs, MCP servers, and third-party connectors that let law firms and in-house legal teams plug Harvey into the rest of their tech stack. You'll triage and prioritize integration requests, manage the technology and ISV partners building on our platform, run early-access programs for new integrations, and coordinate the launches that bring them to market — all while building the lightweight systems that let the integrations program scale as our partner ecosystem grows. This is a role for someone who's spent real time inside an integrations team or a marketplace/app store business, understands what makes an API- or MCP-based integration actually hold up in production, and knows how to balance partner needs against Harvey's own roadmap and security bar. WHAT YOU'LL DO Partner & Integration Request Intake — Making sure the right signal reaches the right team, fast - Own the intake, triage, and prioritization of integration and API/MCP feature requests from customers and partners. - Triage partner- and customer-reported integration issues, assess severity and impact, coordinate resolution across the appropriate teams, and ensure timely communication. - Manage relationships with technology and ISV partners across the integration lifecycle — onboarding, ongoing operations, issue resolution, and delivery quality. Programs & Launches — Getting new integrations into partners' and customers' hands, then out the door broadly - Plan and run early-access programs for new integrations and API/MCP capabilities, including partner selection, onboarding, feedback collection, usage analysis, and launch recommendations. - Coordinate cross-functional launches of new integrations by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on track. Systems That Scale — Turning feedback and recurring friction into durable process - Translate partner, customer, and internal feedback into clear requirements, prioritized workstreams, and actionable recommendations for the integrations roadmap. - Create and maintain documentation, playbooks, and enablement materials — including partner-facing API/MCP documentation — that help internal teams and partners communicate and operate effectively. - Identify recurring operational challenges in the partner and integration lifecycle, and implement lightweight systems, automation, and processes (partner onboarding checklists, certification criteria, listing standards) that let the program scale. WHAT YOU HAVE - 3-5+ years in Product Operations, Program Management, Partner or Ecosystem Operations, or a related role at a high-growth tech or SaaS company — ideally on a team responsible for integrations, APIs, or a partner platform. - Direct experience working on an integrations team — you've sat inside the function that builds, ships, and supports third-party connections, not just consumed them. - Working knowledge of APIs and MCP (Model Context Protocol) — comfortable in conversations about auth, rate limits, schemas, and what separates a reliable integration from a fragile one. - Experience from an app store, marketplace, or partner ecosystem business — managing listings, partner certification, marketplace policies, or developer relations — so you understand both sides of a two-sided platform. - Experience managing external technology or ISV partner relationships, including onboarding and ongoing delivery quality. - Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment. - Strong written communication — you can turn partner and customer feedback into clear requirements, playbooks, and documentation that both internal and partner teams actually use. - Proven ability to drive cross-functional alignment across Product, Engineering, Partner/BD and GTM without direct authority. - A bias toward lightweight systems over heavy processes — you'd rather ship a simple fix that scales than a perfect framework nobody uses. COMPENSATION $150,000 - $250,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-CD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: San Francisco WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As a Product Operations Manager, Integrations at Harvey, you'll own the operating system behind our integrations and partner ecosystem — the APIs, MCP servers, and third-party connectors that let law firms and in-house legal teams plug Harvey into the rest of their tech stack. You'll triage and prioritize integration requests, manage the technology and ISV partners building on our platform, run early-access programs for new integrations, and coordinate the launches that bring them to market — all while building the lightweight systems that let the integrations program scale as our partner ecosystem grows. This is a role for someone who's spent real time inside an integrations team or a marketplace/app store business, understands what makes an API- or MCP-based integration actually hold up in production, and knows how to balance partner needs against Harvey's own roadmap and security bar. WHAT YOU'LL DO Partner & Integration Request Intake — Making sure the right signal reaches the right team, fast - Own the intake, triage, and prioritization of integration and API/MCP feature requests from customers and partners. - Triage partner- and customer-reported integration issues, assess severity and impact, coordinate resolution across the appropriate teams, and ensure timely communication. - Manage relationships with technology and ISV partners across the integration lifecycle — onboarding, ongoing operations, issue resolution, and delivery quality. Programs & Launches — Getting new integrations into partners' and customers' hands, then out the door broadly - Plan and run early-access programs for new integrations and API/MCP capabilities, including partner selection, onboarding, feedback collection, usage analysis, and launch recommendations. - Coordinate cross-functional launches of new integrations by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on track. Systems That Scale — Turning feedback and recurring friction into durable process - Translate partner, customer, and internal feedback into clear requirements, prioritized workstreams, and actionable recommendations for the integrations roadmap. - Create and maintain documentation, playbooks, and enablement materials — including partner-facing API/MCP documentation — that help internal teams and partners communicate and operate effectively. - Identify recurring operational challenges in the partner and integration lifecycle, and implement lightweight systems, automation, and processes (partner onboarding checklists, certification criteria, listing standards) that let the program scale. WHAT YOU HAVE - 3-5+ years in Product Operations, Program Management, Partner or Ecosystem Operations, or a related role at a high-growth tech or SaaS company — ideally on a team responsible for integrations, APIs, or a partner platform. - Direct experience working on an integrations team — you've sat inside the function that builds, ships, and supports third-party connections, not just consumed them. - Working knowledge of APIs and MCP (Model Context Protocol) — comfortable in conversations about auth, rate limits, schemas, and what separates a reliable integration from a fragile one. - Experience from an app store, marketplace, or partner ecosystem business — managing listings, partner certification, marketplace policies, or developer relations — so you understand both sides of a two-sided platform. - Experience managing external technology or ISV partner relationships, including onboarding and ongoing delivery quality. - Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment. - Strong written communication — you can turn partner and customer feedback into clear requirements, playbooks, and documentation that both internal and partner teams actually use. - Proven ability to drive cross-functional alignment across Product, Engineering, Partner/BD and GTM without direct authority. - A bias toward lightweight systems over heavy processes — you'd rather ship a simple fix that scales than a perfect framework nobody uses. COMPENSATION $150,000 - $250,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-CD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: New York, New York, United States About the Role iCapital is seeking a highly motivated, entrepreneurial, and experienced operations professional who will play multiple critical roles in supporting Outcome Driven Strategies (ODS), the Separately Managed Account platform for Structured Investments. This position sits at the intersection of portfolio management, trading, operations, and client services, helping ensure accounts are invested efficiently, trades are executed accurately, and structured note portfolios are monitored throughout their lifecycle. Responsibilities Execute structured note trades in accordance with ODS portfolio construction guidelines and trading procedures. Prepare and review trade allocation files, account-level trading proposals, and validate allocations across SMA and UMA accounts. Support note purchase cycles, reinvestment activity, portfolio rebalancing, cash deployment, and liquidity management. Coordinate reinvestment of proceeds from maturities, calls, coupon payments, contributions, and distributions. Coordinate trade execution and settlement activities with partner banks, including final terms, notional amounts, trade confirmations, and settlement instructions. Maintain compliance with portfolio guidelines, including position concentration limits, issuer exposure limits, credit quality requirements, and liquidity thresholds. Coordinate RFP and DDQ responses to support broker-dealer onboarding and due diligence processes. Identify operational efficiencies, technology enhancements, and scalable solutions to support ODS growth, new strategy launches, and network expansion requirements. Serve as the primary operational contact for financial advisors and platform partners, responding to account, trade, cash management, and portfolio implementation inquiries. Coordinate resolution of account-level issues across custodians, advisors, and internal stakeholders while delivering a high-touch client service experience. Generate client, advisor, and internal management reporting, including dashboards, KPI tracking, and operational analytics. Support compliance reviews, audits, due diligence initiatives, marketing requests, and other data reporting needs. Maintain and enhance operational procedures, controls, and documentation. Qualifications 10-15+ years of experience in trading and investment operations, portfolio administration Familiar with fixed income, structured products, alternative investments, or managed account platforms Understanding of trade settlement, corporate actions, and portfolio reconciliation processes Experience in a "client-facing" operational role; comfortable translating complex issues into clear updates for advisors Intermediate to Advanced Microsoft Excel skills (Pivot Tables, Data Lookups) and familiar with portfolio accounting systems Strong coordination across portfolio managers, issuing banks, custodians, advisors, and internal systems Demonstrated ability to balance operational excellence with an investment-oriented mindset while solving complex challenges in a growing asset management environment Benefits The base salary range for this role is $155,000 to $200,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.