Director of Revenue Operations

Location: East Coast - USA About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You'll join Smartcat's evolving GTM Operations team at a pivotal moment — with the flexibility to work broadly across Sales and Customer Operations, using AI as a core part of how you operate, and the room to shape your focus over time based on business needs and your own strengths. You'll report to the Head of Revenue Operations and have real influence over how the GTM organization runs. MISSION Help build, run, and improve the systems and processes that power Smartcat's go-to-market organization — spanning both pre-sale and post-sale motions — using AI as a core part of how you work to accelerate analysis, automate workflows, and improve decision-making across the customer lifecycle. OUTCOMES Partner with GTM teams to solve operational challenges across the customer lifecycle, from lead management and new-business pipeline through handoffs, renewals, and expansion Use AI, automation, and strong systems thinking to simplify workflows, improve team productivity, and reduce manual work Deliver clear reporting, analysis, and insights that improve forecasting, planning, pipeline visibility, and business decisions Support selected systems, process, or commercial initiatives — such as CRM improvements, Deal Desk, territories, data quality, or GTM tooling — based on current priorities Lead cross-functional projects from problem definition through implementation, documentation, adoption, and continuous improvement Help shape the evolving GTM Operations function while developing deeper expertise in the areas that best align with business needs and your strengths HOW YOU'LL RAMP By Day 30: Learn Smartcat's GTM systems, tech stack, and current operational priorities across pre-sale and post-sale motions Meet with GTM leaders and frontline teams to understand existing operational gaps and pain points Get oriented in the CRM and reporting infrastructure you'll be working within By Day 60: Be actively contributing to at least one focused initiative (e.g., CRM improvement, Deal Desk, territories, or data quality) Start identifying and building AI-assisted workflows to reduce manual work on a specific process Be delivering reporting or analysis that GTM leaders are using in planning or forecasting conversations By Day 90: Be leading a cross-functional project independently, from problem definition through implementation and adoption Have a clear point of view on where you can add the most focused, specialized value going forward Be a trusted operational partner to GTM leaders across at least one full stage of the customer lifecycle WHAT YOU'VE ACCOMPLISHED 4-7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations in a B2B SaaS environment Broad experience across both pre-sale and post-sale motions, with working knowledge of several GTM disciplines such as lead and pipeline management, forecasting, territories, Deal Desk, customer handoffs, renewals, or expansion A track record of succeeding in a hands-on, cross-functional operations role and adapting quickly as priorities change Strong practical fluency with generative AI and automation tools — identifying high-value use cases, building AI-assisted workflows, evaluating outputs critically, and helping others adopt new capabilities responsibly Strong CRM expertise, including workflow automation, lifecycle stages, reporting, data quality, and integrations Strong business intelligence and analytical skills, with the ability to turn complex data into clear insights and recommendations Experience working across a modern GTM technology stack (e.g., Chili Piper, ZoomInfo, DealHub, sales engagement, customer success, territory management, or enablement platforms) — expertise in every category isn't expected A builder mindset and comfort moving between analysis, process design, systems, automation, documentation, and hands-on execution Strong problem-solving, prioritization, communication, and stakeholder-management skills Ability to translate business goals into practical operational solutions and carry work from initial analysis through implementation and adoption Experience implementing AI-enabled workflows, GTM systems, or cross-platform automations is a plus Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.