Location: London, United Kingdom
Workplace: hybrid
We are looking for an ambitious, experienced Senior Programme Manager to join our team. At Sokin, as our pipeline of regulatory licences across new markets continues to grow, we’re strengthening how we take each one from approval through to go-live, at pace and with precision.
Global Licensing at Sokin is all about making sure that once a licence is approved, every team that needs to be involved, including Compliance, Product, Treasury, Operations and Go-to-Market, is aligned, accountable, and working to the same plan.
This is an opportunity for someone who wants to bring order to a fast-moving, high-stakes pipeline, working directly with senior stakeholders across the business to make sure new markets land inside their regulatory window.
About Us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.
Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:
• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations
We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.
Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
The Role
In this role, you will take ownership of each licence from the point it’s confirmed through to go-live, standing up a working group for every market that brings together local Compliance, Banking/Treasury, Product, Operations and Go-to-Market, so the right people are engaged at the right stage.
Reporting to the Head of Delivery Management, and partnering closely with other teams across the business, you will track dependencies and risk across every licence in flight, escalating early wherever a market is at risk of missing its go-live window or a team is under-resourced to meet a deadline.
You will provide clear, regular visibility to stakeholders and senior leadership on the status of every licence in progress, and where required, take direct ownership of unblocking a specific market yourself. You will start by picking up markets that are already underway, bringing structure and pace to work that currently has no single owner.
This role suits someone who takes genuine ownership rather than waiting to be asked, builds buy-in across teams they don’t manage, and has the confidence to push back when something isn’t right and get people moving when progress stalls. Confidence, ambition and passion for getting things done matter just as much as process rigour.
This is a genuinely global role. You’ll be working with teams and stakeholders across multiple time zones, and will need the flexibility to join calls outside standard hours when a market elsewhere in the world needs you. Sokin is a fast-paced, scaling business, and priorities will shift as the needs of the business change, so the ability to reprioritise quickly is essential.
Requirements
You have strong programme management experience, with a proven ability to run complex, multi-stakeholder programmes end-to-end.
You are an excellent communicator, able to engage, influence and hold people accountable across teams you don’t directly manage.
You have a strong risk management discipline, able to identify and clearly escalate resourcing gaps and at-risk deadlines before they become critical.
You are comfortable operating with ambiguity and incomplete information; licence sign-off timing is inherently unpredictable.
You are organised and methodical, able to coordinate multiple concurrent programmes without losing track of detail.
You are an excellent facilitator, confident running working groups and senior stakeholder meetings.
You are flexible and comfortable working across time zones, including joining calls outside standard hours when a market elsewhere in the world needs you.
You can adapt quickly and reprioritise as the needs of a fast-paced, scaling business evolve.
You have excellent organisational skills, able to manage multiple high-stakes programmes concurrently across different time zones.
Experience in payments or fintech, particularly at a company that has run multi-market licensing.
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.
Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.
ГибридseniorLondon, United Kingdom; You’ll be working with teams and stakeholders across multiple time zones, and will need the flexibility to join calls outside standard hours when a market elsewhere in the world needs you; You are flexible and comfortable working across time zones, including joining calls outside standard hours when a market elsewhere in the world needs you; You have excellent organisational skills, able to manage multiple high-stakes programmes concurrently across different time zones
Location: ES - Barcelona, Spain
Scopely is looking for a QA Director to join our Stumble Guys team in our Barcelona or Dundee hubs, working in a hybrid mode 3 days from the hub.
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
Stumble Guys is a global sensation, with millions of fans joining the party every single day and with the ambition of becoming nothing less than a beloved franchise to be played for many years to come.
What You Will Do
You will collaborate and coordinate with peers, senior management and external partners, to ensure operations are aligned with the departmental mission, values, and long-term strategic goals as well as ensuring continued service improvements are implemented throughout the world on behalf of Scopely QA & Deployment.
You will help shape the future on how we continue to iterate and evolve our products at a high level, while ensuring our products delight our players release after release. Day to day responsibilities may include:
Lead an ambitious Mobile and Console QA & Deployment Program involving multiple disciplines, including Functionality QA, Dev QA, Live-Ops QA, Build Distribution and Submissions across all platforms
Manage and provide leadership, technical expertise and career development for multiple QA & Deployment Project Owners; support the skillset growth across the QA & Deployment crafts, leading to higher value individual contributors and managers
Build on existing team metrics for measurement of quality and operational excellence and a consistent, regular process for assessment and improvements
Manage day-to-day relationships with external QA vendors, aligning priorities, capacity and deliverables with project needs; assess vendor performance against agreed quality and delivery targets and drive improvement actions
Be an advocate and spokesperson for Automation Engineering efforts and AI implementation into QA pipelines. Clearly communicate issues, risks, concerns, and successes to stakeholders, partners, and executives
Establish and maintain strong communication with cross-functional teams across all disciplines for both internal and external development, QA and Localization partners
Work with the Deployment Project Managers and Dev QA teams to create efficient plans, assignments, and schedules for associated quality functions
Continually improve the operational efficiency and effectiveness of the QA & Deployment effort by assessing current practices and incorporating new strategies
Be the internal advocate and spokesperson for all things QA & Deployment. Clearly communicate issues, risks, concerns, and successes to stakeholders
Hold fellow leaders accountable for including quality as an essential factor in product development
Lead regular performance assessments of QA & Deployment Project Owners and their teams, using clear objectives, quality metrics and stakeholder feedback to guide coaching, development and performance improvement.
What We’re Looking For
10 + years as a quality assurance professional
6 + years management experience in leading a team through a full game cycle
Excellent written/verbal communication in English
Experience in building and managing a QA organization that is responsible for end-to-end validation for a critical system or application
Demonstrated experience managing external QA vendors, including setting delivery expectations, assessing performance and driving service improvements, alongside a strong understanding of Dev QA and external testing strategies.
Experience working with remote teams and with a cross functional team that is distributed around the globe
Experience and ease in interfacing with Senior Management, working to develop and maintain strong, effective relationships across the organization
Exceptional attention to detail and ability to multitask under pressure of hard deadlines
Demonstrated experience managing bug defect solutions & creating test plans
Strong understanding of software development (SDLC) practices & nomenclature, quality assurance techniques, frameworks and methodologies
Flexible and dynamic – quickly adapt to changing needs of the business
Good understanding of the current and evolving landscape of AI-powered testing tools, and experience driving the transition from manual testing approaches to AI-native.
Business awareness - the ability to view situations from a business perspective
Proficient with setting up and navigating through bug database management, test case management tools, Google Docs, Google Sheets/Excel, and a build distribution management system (AppLivery), JIRA
Mobile Freemium/F2P gaming experience
Bonus Points
Experience with Console and PC deployment & compliance.
Any experience with Localization, LQA, build distribution and submissions
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
https://www.scopely.com/
.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official
website
and verify that all Talent Partner communications come from an email address ending in @
scopely.com
.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here:
California Privacy Notice
and
EEA/UK Privacy Notice
.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
Location: GB - Dundee, United Kingdom
Scopely is looking for a QA Director to join our Stumble Guys team in our Barcelona or Dundee hubs, working in a hybrid mode 3 days from the hub.
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
Stumble Guys is a global sensation, with millions of fans joining the party every single day and with the ambition of becoming nothing less than a beloved franchise to be played for many years to come.
What You Will Do
You will collaborate and coordinate with peers, senior management and external partners, to ensure operations are aligned with the departmental mission, values, and long-term strategic goals as well as ensuring continued service improvements are implemented throughout the world on behalf of Scopely QA & Deployment.
You will help shape the future on how we continue to iterate and evolve our products at a high level, while ensuring our products delight our players release after release. Day to day responsibilities may include:
Lead an ambitious Mobile and Console QA & Deployment Program involving multiple disciplines, including Functionality QA, Dev QA, Live-Ops QA, Build Distribution and Submissions across all platforms
Manage and provide leadership, technical expertise and career development for multiple QA & Deployment Project Owners; support the skillset growth across the QA & Deployment crafts, leading to higher value individual contributors and managers
Build on existing team metrics for measurement of quality and operational excellence and a consistent, regular process for assessment and improvements
Manage day-to-day relationships with external QA vendors, aligning priorities, capacity and deliverables with project needs; assess vendor performance against agreed quality and delivery targets and drive improvement actions
Be an advocate and spokesperson for Automation Engineering efforts and AI implementation into QA pipelines. Clearly communicate issues, risks, concerns, and successes to stakeholders, partners, and executives
Establish and maintain strong communication with cross-functional teams across all disciplines for both internal and external development, QA and Localization partners
Work with the Deployment Project Managers and Dev QA teams to create efficient plans, assignments, and schedules for associated quality functions
Continually improve the operational efficiency and effectiveness of the QA & Deployment effort by assessing current practices and incorporating new strategies
Be the internal advocate and spokesperson for all things QA & Deployment. Clearly communicate issues, risks, concerns, and successes to stakeholders
Hold fellow leaders accountable for including quality as an essential factor in product development
Lead regular performance assessments of QA & Deployment Project Owners and their teams, using clear objectives, quality metrics and stakeholder feedback to guide coaching, development and performance improvement.
What We’re Looking For
10 + years as a quality assurance professional
6 + years management experience in leading a team through a full game cycle
Excellent written/verbal communication in English
Experience in building and managing a QA organization that is responsible for end-to-end validation for a critical system or application
Demonstrated experience managing external QA vendors, including setting delivery expectations, assessing performance and driving service improvements, alongside a strong understanding of Dev QA and external testing strategies.
Experience working with remote teams and with a cross functional team that is distributed around the globe
Experience and ease in interfacing with Senior Management, working to develop and maintain strong, effective relationships across the organization
Exceptional attention to detail and ability to multitask under pressure of hard deadlines
Demonstrated experience managing bug defect solutions & creating test plans
Strong understanding of software development (SDLC) practices & nomenclature, quality assurance techniques, frameworks and methodologies
Flexible and dynamic – quickly adapt to changing needs of the business
Good understanding of the current and evolving landscape of AI-powered testing tools, and experience driving the transition from manual testing approaches to AI-native.
Business awareness - the ability to view situations from a business perspective
Proficient with setting up and navigating through bug database management, test case management tools, Google Docs, Google Sheets/Excel, and a build distribution management system (AppLivery), JIRA
Mobile Freemium/F2P gaming experience
Bonus Points
Experience with Console and PC deployment & compliance.
Any experience with Localization, LQA, build distribution and submissions
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
https://www.scopely.com/
.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official
website
and verify that all Talent Partner communications come from an email address ending in @
scopely.com
.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here:
California Privacy Notice
and
EEA/UK Privacy Notice
.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing. Use any valid email address to log in.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title:
Independent Contractor – CPT-11760 Customer Service Ticket Support & Order Documentation Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
An established online metals supplier is adding a second VA to support its Customer Service team by handling routine customer tickets and reducing the volume of straightforward requests.
The VA will start with tracking inquiries and basic document requests, providing customers with tracking details and existing order documents such as mill test reports (MTRs), certificates of conformance (COCs), and invoices, and documenting and closing each ticket in Zendesk. After training, the VA will move into full trace documentation support. Complex issues such as missing documentation, shipment investigations, refunds, and cancellations stay with the Customer Service team.
The goal is faster ticket response times, a smaller backlog, and more time for the Customer Service representatives to focus on phone coverage and complex customer issues. The ideal candidate is accurate, organized, and comfortable working through a high volume of written customer requests.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Tracking Requests
Handle tracking inquiries where the information is already available in Backoffice, UPS Quantum View, or Zendesk
Locate shipment tracking details and send them to the customer
Document the response and solve the ticket
Document Requests
Retrieve existing order documents, such as MTRs, COCs, and invoices
Send the correct documents to customers through Zendesk
Verify order details before sending any document
Full Trace Documentation (After Training)
Review full trace requests and confirm what documentation is required
Locate, organize, and verify the required documents and order information
Provide complete documentation packages to customers once properly trained
Ticket Management & Escalation
Respond to assigned requests in Zendesk
Document every action clearly in each ticket
Close tickets once resolved
Escalate missing documentation, shipment investigations, refunds, cancellations, and complex issues to the appropriate team member
Backlog & Backup Support
Help clear the current backlog of routine requests
Serve as backup support in assigned areas
Take on similar customer service tasks when routine ticket volume is caught up
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Customer service, ticket-based support, order processing, or administrative experience required
Excellent written English required
Strong attention to detail required
Ability to learn client systems and follow established procedures required
Zendesk or other help desk ticketing experience strongly preferred
Order tracking, shipping, or logistics support experience preferred
E-commerce, distribution, or manufacturing customer service experience preferred
Familiarity with MTRs, COCs, or similar order documentation a plus
IDEAL CANDIDATE PROFILE
Accurate and detail-oriented with order and document information
Clear, professional written communicator
Comfortable working through a high volume of tickets
Organized and consistent with documentation in a ticketing system
Knows when to resolve and when to escalate
Quick to learn new systems and procedures
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
Zendesk
Client Backoffice System (Training Provided)
UPS Quantum View (Training Provided)
Email
Microsoft Office or Google Workspace
Work Schedule
Contracted Hours per Week: 20–30 hours/week (Exact Hours to Be Confirmed by Client)
Scheduled Working Days: TBD – To Be Confirmed by Client
Daily Working Time: TBD – To Be Confirmed by Client
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Admin / Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior Level-Senior Level
Contracted Hours per Week: 20–30 hours/week (Exact Hours to Be Confirmed by Client)
Daily Working Time: TBD – To Be Confirmed by Client
Scheduled Working Days: TBD – To Be Confirmed by Client
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A–C (Strong Written English Required)
REGION PREFERENCES: Any
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title:
B-CPT-11750
Bilingual Administrative Assistant
Independent Contractor – B-CPT-11750 Bilingual Administrative Assistant/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A growing restoration and reconstruction company that handles fire, water, smoke, and mold mitigation and rebuilds damaged properties is seeking a Bilingual Administrative Assistant to support its project coordination team.
The assistant will support the project coordination team with client appointment confirmations, bilingual vendor and subcontractor follow-up, document collection, project-file updates, approved routine communications, and other administrative tasks as assigned. Because many of the company’s vendors and subcontractors are Spanish-speaking, the ability to communicate effectively in both English and Spanish is important to improving communication between the field and the back office.
The assistant will report to the owner and/or the Director of Compliance for management and personnel matters. The Project Coordinator will provide daily project-related assignments, priorities, and deadlines. Changes involving scope, pricing, payments, or technical decisions must be referred to the appropriate project coordinator or management for approval.
The ideal candidate will combine strong customer service and coordination skills with prior construction or restoration experience, allowing them to understand basic terminology and accurately communicate project information between coordinators, vendors, and subcontractors.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Project Coordination Support
Assist project coordinators with day-to-day scheduling and job coordination
Confirm schedules with vendors, subcontractors, and other project contacts
Maintain organized project information
Track open items and follow-ups for active projects
Keep project coordinators informed of updates, delays, and issues
Vendor & Subcontractor Communication
Follow up with vendors and subcontractors regarding scheduling, documentation, and routine project needs
Communicate in both English and Spanish as needed
Relay approved information between project coordinators and vendors
Help reduce communication issues caused by language barriers
Escalate project questions or issues requiring coordinator or management input
Documentation & File Management
Collect required documents from vendors and subcontractors
Update project files and records with current information
Maintain organized and accurate documentation
Follow up on missing documents and outstanding information
Ensure routine file updates are completed consistently
Scheduling & Routine Communication
Confirm client appointments, vendor schedules, and project-related activities
Send routine approved communications on behalf of the project coordination team
Track scheduling changes and communicate updates to the appropriate parties
Support other administrative tasks as assigned
Reporting & Performance Expectations
Maintain consistent attendance during scheduled hours
Communicate promptly during scheduled hours
Send a daily summary of completed tasks, pending items, and blockers
Refer changes involving scope, pricing, payments, or technical decisions to the appropriate project coordinator or management for approval
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Customer service, administrative, or project coordination experience required
Bilingual English/Spanish fluency (written and spoken) required
Strong documentation and file management skills required
Ability to work independently while supporting an established project coordination team required
Construction, restoration, mitigation, trades, or related industry experience strongly preferred
Ability to understand and explain construction terminology strongly preferred
Vendor or subcontractor coordination experience preferred
IDEAL CANDIDATE PROFILE
Excellent communicator in English and Spanish
Customer service mindset with patience and professionalism
Organized and dependable with follow-up
Comfortable with construction and restoration terminology
Clear and precise when relaying information between parties
Able to support additional project coordinators as the company grows
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
Email Platforms
Phone / Text Communication Tools
Microsoft Office or Google Workspace
Client Project Management and File Systems – Training Provided
Work Schedule
Contracted Hours per Week: 20 Hours (Hours May Increase Based on Performance)
Scheduled Working Days: Tuesday–Saturday (Sunday and Monday Off)
Daily Working Time: 12:00 PM–4:00 PM ET
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
Contracted Hours per Week: 20 Hours (Hours May Increase Based on Performance)
Daily Working Time: 12:00 PM–4:00 PM ET
Scheduled Working Days: Tuesday–Saturday (Sunday and Monday Off)
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English and Spanish – Bilingual Required
ACCENT PREFERENCE: Level A–B (Native or Near-Native English Accent Required)
REGION PREFERENCES: Nearshore
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing. Use any valid email address to log in.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title:
Independent Contractor –
CPT-11782 Customer Service Administrator/Business Support VA/Entry-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are looking for a reliable and customer-focused Customer Service Administrator to support our property compliance operations. This role involves coordinating health and safety inspections by communicating with tenants, landlords, and service providers while ensuring appointments are accurately scheduled and documented.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Make outbound calls to tenants regarding health and safety inspections.
Handle inbound calls from tenants and customers regarding health and safety inspections, appointments, and related inquiries, while following the approved call script and maintaining a professional and engaging customer experience.
Coordinate inspection appointments between landlords, tenants, and service providers
Handle tenant inquiries and concerns related to scheduled property inspections
Maintain accurate records of tenant communications and appointment confirmations
Follow up on missed appointments and reschedule as needed
Book jobs and inspections via phone and through our online booking system
Responsible for tenant communications related to health and safety compliance scheduling
Support increased workload during peak compliance periods (August–March)
Collaborate with an established team managing 30,000+ annual client relationships
Opportunity for growth as the company expands into additional trade services
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Excellent verbal and written English communication skills with a professional telephone manner.
Strong mathematical and numerical skills.
Fast typing speed of 60–70 words per minute (WPM).
Previous experience in customer service, call handling, appointment scheduling, or administrative support.
Excellent attention to detail and accuracy.
Strong multitasking, organizational, and time-management skills with the ability to manage multiple schedules and priorities.
Ability to handle sensitive conversations regarding property access, compliance, and tenant communications with patience, diplomacy, and professionalism.
Comfortable coordinating with multiple stakeholders while maintaining excellent customer service.
Understanding of UK rental property regulations and tenant rights is preferred.
Ability to work independently, prioritize tasks effectively, and meet deadlines.
Work Schedule
Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday
Daily Working Time: 9 AM- 6 PM UK time
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Entry-Advanced Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: 9 AM-6 PM UK time
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: Any
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Worldwide; Philippines
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title: CPT-11530 Commercial Insurance Administrative & COI Processing VA
Independent Contractor – CPT-11530 Commercial Insurance Administrative & COI Processing VA/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are seeking a detail-oriented and reliable Commercial Insurance Administrative & COI Processing VA to provide ongoing administrative support to a U.S.-based insurance operation.
The VA will assist with Certificates of Insurance (COIs), loss control and inspection follow-ups, commercial client and carrier communications, renewal information gathering, shared inbox management, endorsement requests, and agency management system (AMS) data entry.
The ideal candidate has at least 2 years of remote administrative or virtual assistant experience, preferably supporting U.S.-based insurance brokers, agencies, or back-office operations. Experience working with U.S. insurance Agency Management Systems (AMS), particularly Applied Epic, and carrier portals is highly preferred.
This is a long-term, ongoing position for someone who is highly organized, accurate, proactive, and comfortable communicating professionally with U.S. clients and insurance carriers.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
1. Certificates of Insurance (COI) Processing Intake & Verification
Receive COI requests through email, client portals, or phone.
Review requests and verify active policy status and coverage limits within the agency management system.
Confirm certificate holder information, names, and addresses for accuracy.
Prioritize COI requests for prompt processing, recognizing that many requests are time-sensitive and clients may need the certificates to provide to third parties.
Support an average volume of approximately 5–10 COI requests per day while maintaining the agency's expected turnaround time.
Issuance
Prepare and issue standard ACORD forms, including:
ACORD 25 – Certificate of Liability Insurance
ACORD 28 – Property Insurance.
Tracking & Delivery
Deliver completed certificates to insureds and third-party certificate holders.
Log all certificate issuances accurately in the agency management system.
Track special endorsement requests and certificate holder requirements.
Follow up on outstanding COI-related items as needed.
2. Loss Control & Inspection RecommendationsCarrier Follow-Up
Monitor and track loss control or inspection reports received from commercial insurance carriers.
Review outstanding recommendations and identify items requiring client action.
Serve as the liaison between commercial clients and insurance carriers throughout the inspection-recommendation process, helping ensure required recommendations are completed within the applicable timeframe.
Coordinate the collection and return of completed recommendation documentation, including signed documents and photographs of completed corrective actions, to the insurance carrier for closure.
Client Outreach
Contact insureds via email and phone to request outstanding risk-improvement items.
Request photos, documentation, or other compliance materials required by underwriters.
Follow up with clients until required documentation is received.
Status Tracking
Update inspection and loss-control progress in the agency management system.
Log proof of completion and supporting documentation.
Notify the appropriate Account Manager when requirements have been satisfied.
3. Insurance Carrier & Client Follow-Ups
Follow up with commercial insurance carriers and clients regarding missing information and documentation.
Request signed applications, supplemental forms, audit documents, and other outstanding items.
Maintain organized follow-up records and ensure pending items are tracked to completion.
Route time-sensitive or technically sensitive client requests to the appropriate licensed insurance professional when the request requires authorization or an insurance-agent response.
Manage incoming requests and determine the appropriate agent, producer, or internal staff member to handle matters outside the VA's scope.
Make outbound phone calls to commercial clients when necessary to obtain information, clarify outstanding requirements, and expedite follow-ups.
Assist with contacting clients regarding past-due billing and payment reminders, including communicating potential policy cancellation due to nonpayment, following the agency's instructions.
4. Renewal Information Gathering
Proactively contact commercial clients
60–90 days before renewal
.
Request updated information such as:
Payroll figures
Sales figures
Equipment schedules
Statements of Values (SOVs)
Other renewal-related documentation
Track outstanding renewal information and follow up as needed.
Ensure collected information is accurately documented and routed to the appropriate internal staff.
5. Shared Inbox Management
Monitor shared commercial service inboxes throughout the workday.
Review, organize, and triage incoming client requests.
Respond to routine inquiries when appropriate.
Identify urgent or sensitive matters and promptly flag them for licensed staff.
Maintain organized records of requests and follow-ups.
Triage incoming requests from the shared inbox and route each request to the appropriate agent, producer, or internal staff member based on the nature and urgency of the request.
Prioritize time-sensitive requests and ensure matters requiring licensed-agent involvement are escalated promptly.
6. Agency Management System & Data Entry
Maintain accurate and up-to-date client records within the agency management system.
Update:
Client contact information
Locations and location schedules
Policy information
Other relevant account details
Perform accurate data entry and document updates.
Ensure information is entered consistently and accurately across applicable systems.
Maintain complete activity and communication records in Applied Epic as part of the ongoing servicing of client accounts.
Maintain supporting electronic records and documentation using the client's prescribed file organization and naming conventions.
7. Endorsement Request Intake
Receive and review mid-term policy change requests.
Gather the necessary information and supporting documentation for requests such as:
Vehicle additions or deletions
Address changes
Driver updates
Other policy changes
Queue complete requests for internal processing.
Follow up on missing information before routing requests to the appropriate staff.
As proficiency develops and with appropriate training and authorization, assist with processing policy changes directly through insurance carrier platforms, including updating policy information and issuing revised insurance documents or identification cards.
8. Assistant Account Manager / Producer Support
As the VA gains proficiency in the agency's workflows, provide expanded support as an Assistant Account Manager / Client Service Representative for an assigned producer.
Support an assigned producer with administrative and client-service tasks that may develop beyond COI processing based on business needs and demonstrated proficiency.
Assist with insurance quoting activities across multiple carrier platforms following appropriate training and direction.
Develop familiarity with the assigned producer's workflow and provide ongoing administrative and client-service support as the role expands.
Assist with initial client intake and incoming client calls as responsibilities expand.
Provide administrative support for commercial account invoicing and billing-related communications.
Assist with marketing activities for new business and renewals of existing commercial accounts.
Support additional commercial account servicing responsibilities as the VA becomes familiar with the agency's systems and workflows.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Minimum 2 years of remote administrative or virtual assistant experience.
Insurance industry experience is highly preferred, particularly experience supporting:
U.S. insurance brokers
Insurance agencies
Commercial insurance operations
Insurance back-office administrative teams
Hands-on experience with U.S. Agency Management Systems (AMS) is preferred.
Experience with Applied Epic is highly preferred.
Familiarity with major insurance carrier portals is a strong advantage.
Strong understanding of administrative workflows, documentation, and follow-up processes.
Excellent written and verbal English communication skills.
Professional and confident phone and email communication with U.S. clients and carriers.
Exceptional attention to detail, especially when reviewing policy information, documents, names, addresses, and certificate holder details.
High level of accuracy in data entry and document processing.
Ability to manage multiple requests and follow-ups while meeting deadlines.
Organized, dependable, and proactive.
Able to work independently while knowing when to escalate issues to licensed staff.
Required Software & Applications:
Use the same software and applications currently used by the existing VAs.
Agency Management System (AMS)
Applied Epic
Insurance Carrier Portals
Email / Shared Service Inbox
Client Portal
ACORD Certificate Processing Tools/Systems
Other systems currently used by the existing VA
Work Schedule
Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: 8:30 AM–5 PM or 9 AM–5:30 PM, including a 30-minute lunch break
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: 8:30 AM–5 PM or 9 AM–5:30 PM, including a 30-minute lunch break
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A– (Neutral and Excellent written and communication skills)
REGION PREFERENCES: Philippines
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Chicago
As a Customer Enablement Manager, you will help enterprise customers turn Asana into an effective way of working across their organization. You will own a portfolio of customers, providing a variety of enablement activities, including discovery, workflow consultation, strategic enablement, and scalable education, to accelerate adoption and deliver measurable business outcomes.
You will partner closely with Customer Success, Sales, and Services to understand customer priorities, identify barriers to adoption, and recommend enablement strategies that help teams adopt new workflows and AI-enabled ways of working. Through strong facilitation, product expertise, and customer insight, you will help customers realize greater value from Asana while contributing to retention and expansion.
This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you’ll achieve
Trusted Advisory:
Develop a deep understanding of Asana, customer business priorities, and how teams work today. Use discovery and product expertise to recommend workflows and enablement approaches that improve adoption, efficiency, and ways of working.
Strategic Enablement Initiatives:
Independently manage time-bound customer engagements within your portfolio of customers, from discovery and planning through delivery and follow-through. Partner with CSMs and account teams to connect enablement activities to clear customer objectives and adoption outcomes.
Scaled Training:
Facilitate workflow consultations, workshops, customer programs, and scalable learning experiences for audiences ranging from end users to champions and business leaders. Tailor the approach based on customer needs rather than relying on one-size-fits-all training.
Metrics/KRs:
Use customer engagement, adoption, and efficacy signals to assess whether enablement is creating meaningful behavior change. Adjust your approach based on data and contribute insights that help improve CEM programs and playbooks.
Customer partnerships:
Identify opportunities to strengthen adoption, expand use cases, and address risks. Proactively share relevant customer insights and potential growth opportunities with CSMs and account teams.
Support workflow and AI transformation:
Help customers adopt new ways of working, including AI-enabled workflows, by translating capabilities into practical use cases and behavior change across teams.
About you
4+ years of experience in customer enablement, customer success, consulting, implementation, learning and development, or a related customer-facing role, ideally within SaaS.
Experience leading customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption or behavior change.
Strong project and portfolio management skills, with the ability to independently manage multiple customer engagements, competing priorities, and stakeholders.
Excellent facilitation and communication skills, with the ability to engage audiences ranging from end users and champions to senior business stakeholders.
Strong problem-solving and consultative skills; you are comfortable asking thoughtful questions, synthesizing customer needs, and recommending a path forward rather than simply responding to requests.
Commercial awareness and an understanding of how adoption, customer value, retention, and expansion are connected.
Strong product and technical curiosity, with an interest in helping organizations adopt new workflows, technology, and AI-enabled ways of working.
Collaborative and proactive, with the ability to work effectively across Customer Success, Sales, Services, Support, and other teams.
Comfortable operating in a fast-moving environment, taking ownership of ambiguous problems, and continuously improving how you work.
Customer-centered and outcomes-oriented, with a strong desire to understand whether your work is creating measurable impact.
Collaborative teammate who actively shares learnings, contributes to playbooks and best practices, and helps improve how the broader CEM team operates.
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
What we'll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value, which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between $120,000-136,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
#LI-Hybrid
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Join Asana’s Talent Network
to stay up to date on job opportunities and life at Asana.
Location: Toronto, Ontario
Workplace: Hybrid
Artificial Intelligence. Actual Impact.
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
🚀 THE ADVENTURE AHEAD
As our Premium Support Advisor, you will serve as the dedicated technical co-pilot and trusted advisor for our most strategic enterprise accounts. You’ll step into the spotlight to untangle complex software challenges, proactively pave the way for seamless learning experiences, and turn high-stakes technical questions into long-term client wins. By bridging our premier clients directly with internal product visionaries, your insights will actively steer platform enhancements and redefine modern technical support. If you thrive at the intersection of deep-dive problem solving and white-glove customer advocacy, this is your launchpad to make an immediate, tangible impact.
⚡ THE DAY-TO-DAY
- Champion High-Impact Accounts: Act as the go-to technical partner for our Premier, Advantage, and Essential accounts, conducting regular ticket reviews, spotting macro trends, and delivering swift, proactive resolutions.
- Deliver White-Glove Support: Provide responsive, multi-channel technical support across phone, video, chat, and email, adapting fluidly to client communication preferences to consistently exceed expectations.
- Crack the Code on Complex Puzzles: Dive deep into application behaviors to diagnose root causes, engineer effective workarounds, and collaborate directly with our Product and Engineering squads when escalated code-level fixes are needed.
- Rally Cross-Functional Crews: Partner closely with Customer Success Managers (CSMs), Account Managers (AMs), Technical Account Managers (TAMs), and Professional Services (PS) to align account strategies, resolve escalations, and protect client retention.
- Shape the Product Roadmap: Act as the voice of the customer during new feature rollouts, translating operational feedback and real-world client friction into actionable insights for our Product Management teams.
- Architect Knowledge & Clarity: Maintain meticulous technical documentation of client environments, troubleshooting blueprints, and known issues to empower team-wide knowledge sharing and elevate response efficiency.
🦸 YOUR SUPERPOWERS
- Proven SaaS Expertise: 3.5+ years of hands-on experience mastering technical support challenges within the SaaS industry, backed by a Bachelor’s degree in Computer Science, IT, or equivalent practical experience.
- Relentless Problem-Solving Drive: Strong technical aptitude with a proven track record of diving into complex software applications, isolating elusive root causes, and autonomously leading technical requests to full resolution.
- Toolbox Fluency: Confident proficiency navigating modern support and workflow tools, including Zendesk, Salesforce, JIRA, and Slack.
- Masterful Communication: Exceptional verbal and written communication skills with the talent to translate intricate technical concepts into clear, engaging solutions for both technical and non-technical stakeholders.
- Customer-Centric Advocacy: A genuine passion for customer advocacy and service excellence, paired with the critical thinking skills needed to anticipate needs before they arise.
- Collaborative Autonomy: A self-starter mindset that takes ownership of challenges while thriving alongside diverse, fast-moving cross-functional teams.
- Fluent in Portuguese: Professional verbal and written fluency in Portuguese (alongside English) to seamlessly communicate with and support our Portuguese-speaking client base.
OUR HYBRID WORK PHILOSOPHY 🤝
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
OUR TOTAL REWARDS PHILOSOPHY 🎉
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
- Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
- Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
- Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
OUR PROMISE TO YOU 😍
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
ABOUT DOCEBO 💙
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.
Location: New York Office
Workplace: Hybrid
About the Role
Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Partnership Director in our NYC headquarters.
As a Partnership Director you’ll be responsible for managing and growing relationships with Taktile’s strategic distribution partners. Your focus will be on deepening partner engagement, driving joint go-to-market strategies, and ensuring mutual success. You will work cross-functionally with Sales, Marketing, and Product teams to maximize the value of our partnerships and create meaningful impact for our customers. This role is perfect for someone who is passionate about building strong relationships and thrives in a fast-paced, high-growth environment.
What You'll Do
- Manage partner relationships: Serve as the main point of contact for strategic partners, fostering trust and long-term collaboration.
- Drive joint success: Work closely with partners to define and execute go-to-market strategies, align on goals, and identify opportunities for mutual growth.
- Maximize revenue opportunities: Identify and develop co-selling opportunities to drive new business through partner channels.
- Enablement and training: Ensure partners are equipped with the tools, resources, and knowledge they need to effectively promote and integrate Taktile’s solutions.
- Collaborate cross-functionally: Work with internal teams (Sales, Marketing, Product, etc.) to align strategies and execute joint initiatives.
- Track and optimize performance: Use data to measure the success of partnerships, monitor KPIs, and recommend improvements to maximize outcomes.
- Support partner onboarding: Guide new partners through onboarding and integration processes to ensure a seamless start to the relationship.
- Champion partner feedback: Act as the voice of the partner within Taktile, sharing insights and feedback to influence product development and strategy.
Ideal, But Not Required
- Experienced in partnerships or account management: You have 3–5 years of experience in partnerships, account management, or business development, ideally in B2B SaaS or tech.
- Relationship-driven: You excel at building and maintaining strong relationships with external stakeholders, earning their trust and collaboration.
- Strategic thinker: You have the ability to align partner initiatives with broader company goals and identify opportunities for joint growth.
- Excellent communicator: You’re skilled at communicating complex ideas in a clear and compelling way, both internally and externally.
- Collaborative team player: You thrive in a cross-functional environment, working seamlessly with Sales, Marketing, and Product teams to achieve shared goals.
- Data-savvy: You’re comfortable using data and analytics to monitor performance, identify trends, and make informed decisions.
- Self-starter: You take initiative, prioritize effectively, and are comfortable navigating ambiguity in a fast-paced environment.
Our Offer
- Receive a top-of-market equity and cash compensation package
- Get access to a self-development budget that you can use to e.g. attend conferences, buy books or take classes
- Join us onsite in our inspiring office spaces in Berlin, NY, or London and travel to quarterly team meetings around the world
- Make an impact and meaningfully shape an early-stage company by creating new opportunities
- Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
- Get to know and learn from experienced mentors such as the founders of Looker, Github, Mulesoft, Datadog, and UiPath.
- Use the equipment of your choice including meaningful home office set-up.
- Benefit from an onboarding and training path supported by best-in-class coaches to become a true expert in your field.
Our Stance
Work with colleagues who lift you, challenge you, celebrate you, and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.
We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.
We seek to actively recognize and combat racism, sexism, ableism, and ageism. We embrace and support all gender identities and expressions and celebrate love in its many forms. We won't inquire about how you identify, or if you've experienced discrimination, but if you want to tell your story, we are all ears.
About Us
Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions—approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo. With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more at taktile.com http://taktile.com.
About Your Employment. Taktile operates through regional entities worldwide. Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process.
Your Privacy. Taktile (“we” or “us”) is the controller of the personal data you provide during this application process. We collect and process your name, contact details, resume/CV, work history, education, and any other information you submit or that we obtain from publicly available sources or references.
How we use your data: We process your personal data to evaluate your candidacy, communicate with you about the recruitment process, comply with legal obligations (such as right-to-work verification), and, with your consent, to consider you for future opportunities.
Legal basis (EU/UK applicants): We rely on (i) pre-contractual steps at your request (GDPR/UK GDPR Art. 6(1)(b)), (ii) legal obligations (Art. 6(1)(c)), and (iii) our legitimate interest in evaluating candidates (Art. 6(1)(f)).
Retention: If your application is unsuccessful, we retain your data for 12 months after the recruitment process concludes, unless you consent to longer retention. Successful candidates’ data becomes part of their employment records.
Your rights: Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to data portability, and to withdraw consent.
Automated decision-making: We use automated tools to assist in screening applications. No hiring decision is made solely by automated means without human review.
International transfers: Your data may be transferred to and processed in the United States, Germany, the United Kingdom, or Romania. Where required, transfers are protected by Standard Contractual Clauses or other approved mechanisms.
By submitting your application, you acknowledge that you have read and understood Taktile’s Applicant Privacy Policy https://taktile.com/applicant-privacy-policy. To exercise your rights or ask questions, contact privacy@taktile.com.
Location: London
About us
The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.
At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.
In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.
Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.
Build a newsworthy career at the FT.
Our commitment to inclusion and fairness
We believe everyone should have a fair opportunity to contribute, succeed, and reach their full potential. That means ensuring everyone is heard, respected, and valued, while identifying and removing barriers that may get in the way. Our commitment is to be an employer role model, grounded in inclusion and fairness for all.
We want every application to receive fair and thoughtful consideration; therefore, all applications are reviewed by a member of our recruitment team, not by AI.
The role
FT Live is the global events division of the Financial Times, delivering over 200 conferences, forums and virtual events annually. Our Fixed Income Events business brings together senior decision-makers from across the global debt capital markets through a portfolio of leading bond and structured finance conferences, including the CEE Forum, Borrowers & Bond Investors Forum and Covered Bonds Congress.
We are looking for a motivated and commercially driven
Commercial Sales Manager
to accelerate revenue growth across our bond market events portfolio.
In this role, you will identify and develop new sponsorship opportunities. You will grow existing commercial partnerships and establish long-term connections with senior decision-makers in the international debt capital market sector.
You will play an important role in shaping the next phase of growth for this established portfolio, combining proactive new business development with strategic account management and consultative selling.
This is an exciting opportunity for an experienced B2B sales professional who enjoys forming relationships, exceeding commercial targets and working with influential global organisations.
Key responsibilities
Identify, pitch and secure new sponsorship and commercial partnership opportunities across the FT Live bond events portfolio.
Proactively lead, develop and grow existing accounts, including global investment banks, law firms, asset managers and other financial services providers.
Build and maintain strong relationships with senior executives and key decision-makers, finding opportunities to deliver long-term commercial value.
Lead client meetings, both in person and virtually, developing tailored sponsorship proposals and negotiating commercial agreements.
Collaborate closely with FT Live's content, marketing and operations teams to deliver high-quality sponsor experiences and measurable partner value.
Work with colleagues across FT Live's global business to deliver impactful sponsor activations and support year-round client engagement.
Attend relevant industry events and FT Live conferences to strengthen relationships, develop market knowledge and identify new commercial opportunities.
Monitor industry trends, emerging themes and competitor activity to inform commercial strategy and find opportunities for portfolio growth.
Required skills and experience
A demonstrated ability in commercial B2B events, media or sponsorship sales.
A consistent track record of achieving and exceeding revenue targets, with experience running complex sales cycles and closing high-value commercial agreements.
Strong consultative selling and relationship management skills, with the ability to engage and influence senior partners.
Excellent communication, presentation and negotiation skills, coupled with the capacity to develop compelling commercial proposals.
A proactive approach to business development, with the confidence to find opportunities and build new client relationships.
Strong organisational skills, capable of running multiple accounts, prioritising contending deadlines and performing effectively in a fast-paced environment.
Experience using Salesforce or a similar CRM platform to run sales activity, opportunities and client relationships.
Desirable
A general understanding of capital markets, alongside an interest in developing deeper knowledge of the global bond market.
Previous experience working with financial services clients, particularly investment banks, private credit managers or legal advisers.
Experience collaborating across international teams or within a matrixed organisation.
An ambitious approach, with a passion for commercial growth, accountability and ownership.
The ability to combine critical thinking with hands-on execution to deliver commercial results.
What's in it for you? Our benefits
Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available
here
.
We currently operate a hybrid model which requires staff to work onsite 50% of the time, subject to role requirements & regular review. While flexible working requests will be considered, not all patterns are suitable for all roles. We believe this balanced approach supports flexibility and protects our culture, making collaboration and communication easier, building stronger relationships and team cohesion, and supporting peer learning. We reserve discretion on reasonable notice to change this approach either generally or for specific individuals or teams.
Accessibility
We are a disability confident employer and Valuable 500 signatory.
Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email
talent@ft.com
and a member of our team will be happy to help.
Further information
At the FT, we embrace innovation and the use of technology and appreciate that individuals may use AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essencrucial all information provided is authentic and accurately represents your skills, experience, and qualifications.
Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.
Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact
talent@ft.com
.
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Location: New York, NY, United States
About Us
Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience.
Overview
Fanatics Betting & Gaming (FBG) is the online and retail sports betting subsidiary of Fanatics Holdings, Inc. As a
Staff Engineer
on the
Balance and Ledger
team, you will be the technical owner of the ledger and balance services that hold customer funds across Fanatics.
Balance and Ledger will be a shared ledger and a customer-level balance that can be used across Sportsbook and Casino, Markets, and other LOBs. You will design the systems that make this possible: a ledger that is correct and auditable, a balance model that enforces which funds can be used where, and a migration path that moves existing wallets onto the shared platform without disrupting customers.
This role combines deep backend expertise with architectural leadership. You will set the technical direction for the balance platform, work closely with Payments, Fraud, Responsible Gaming, Finance, Legal, and Compliance partners, and guide engineers across several teams as new businesses adopt the shared ledger.
Responsibilities
Own the architecture
of the ledger and balance services, including the data model, consistency guarantees, and the interfaces other businesses use to read balances and authorize spend.
Design and build
distributed services in Java and Spring Boot that handle high transaction volume with strict correctness, idempotency, and auditability requirements.
Model funds by type and eligibility
, so that each portion of a customer's balance is usable only where client, product, customer location, and transaction type allow, and so that a regulator-driven restriction can be applied quickly and safely.
Lead the migration
of existing business wallets onto the shared ledger in phases, including dual-running, reconciliation, cutover, and rollback plans that avoid customer-visible downtime.
Architect event-driven integration
using java and architectural patterns so that balance changes are published reliably and downstream consumers can depend on ordering and delivery.
Carry responsible gaming protections with the balance
, working with the Responsible Gaming and Fraud teams so that limits, self-exclusion, and other customer protections remain enforced as funds are used across businesses.
Work with Finance, Legal, and Compliance
on how funds are attributed between businesses, how settlement and chargebacks are handled, and what data may be shared across Fanatics entities.
Build for reconciliation and audit
, including complete transaction histories, financial reporting feeds, and tooling that lets Operations and Finance verify balances independently.
Lead technical initiatives
that span multiple teams, and run architectural reviews, design sessions, and incident postmortems.
Mentor engineers
and raise the standard for security, observability, reliability, and testing across the platform.
Partner with product, frontend, and mobile teams
so that balance behavior is clear and consistent in every customer-facing experience.
Be open to occasional travel to Fanatics offices or industry events for planning, collaboration, and team development.
Required Qualifications
8+ years of professional software engineering experience, with deep expertise in Java and Spring Boot.
Experience designing and operating a ledger, wallet, balance service, or another financial system of record where correctness and auditability are requirements.
Strong command of transactional consistency, idempotency, concurrency control, and relational data modeling in systems that cannot lose or double-count a transaction.
Experience building event-driven systems and working with message streaming platforms such as Kafka.
Demonstrated success setting technical direction and driving alignment across multiple teams.
Experience migrating live, high-traffic systems with minimal customer impact.
Ability to explain complex technical tradeoffs clearly to engineering, product, finance, and leadership audiences.
Comfort working in a fast-paced, regulated environment with changing priorities.
Preferred Qualifications
Experience in online gaming, sports betting, fintech, banking, or payments.
Experience with a shared platform used by several business units, including managing adoption, versioning, and ownership boundaries.
Experience with financial reconciliation, settlement, or accounting-oriented data models.
Familiarity with data privacy and consent requirements when customer data moves between legal entities.
Experience with AWS, Kubernetes, and observability tooling such as Datadog, Grafana, or CloudWatch.
Interest in developer experience, clean API design, and systems that remain maintainable as more teams depend on them.
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
#LI-VG1
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$190,000
—
$237,500 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Europe
About the Company
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.
You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Norwest, Galaxy Ventures, Dragonfly, Bessemer Venture Partners, FirstMark, Lightspeed, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
About the Team
The Platform team owns everything that happens after a partner signs with Rain: implementations, account management, support, and card network operations. Account Management is responsible for growing Rain's live partners, from developers and startups to enterprise card programs, through renewals, expansions into new products and regions, and commercial conversations.
As an Associate Account Manager, you will own renewals and expansions for a set of live partners in your coverage area, and be the person they go to when something about their partnership, program setup, contract, or products needs to change. Our Implementations team launches new partners; you take over once they are live. You will start by shadowing experienced AMs on renewals and expansions, then run them with an AM alongside you, then on your own.
What you’ll do
- Own renewals for the live partners, from the first conversation through signed paperwork
- Find and close expansion opportunities in your accounts, such as new products (cards, virtual accounts, on/offramps, wallets, cross-border payments), additional card programs, and new regions
- Grow net revenue retention (NRR) for your coverage area, and flag churn or contraction risk early
- Handle partner escalations that sit outside Support: questions about the partnership, program configuration, commercial terms, and products. Bring in Product, Engineering, Finance, or Compliance when needed and follow each one through to resolution
- Keep detailed account health and notes up to date
- Build a health snapshot of your accounts and use it to decide where to spend your time
- Pass partner feedback to Product to help shape the roadmap
- Help write and improve Account Management playbooks, including expansion playbooks for new products and features
- Learn Rain's products in depth, including stablecoin card issuing, card network basics, and our APIs
You are likely to succeed if you have:
- 0 to 3 years of experience in account management, as an account executive, or in customer success, in fintech, payments, or B2B SaaS
- Comfort talking with partners about renewals, pricing, and commercial terms, and asking for the expansion when the opportunity is there
- Clear written and verbal communication on calls, over email, and in shared Slack channels with partners
- Strong organization: you can keep many accounts, deadlines, and follow-ups moving at the same time
- Curiosity about how payments work (card issuing, authorization, settlement) and about stablecoins, and a willingness to learn technical topics, including reading API documentation
- Ownership: when a partner raises an issue, you see it through to resolution, even when it needs help from several teams
- Comfort working at a fast-growing company
Bonus attributes:
- Exposure to card issuing, embedded finance, crypto, or stablecoins
- Experience working toward a renewal, upsell, or expansion target
Things that enable a fulfilling, healthy and happy experience at Rain:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.
Location: New York, NY
Workplace: Hybrid
About the Company
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.
You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Norwest, Galaxy Ventures, Dragonfly, Bessemer Venture Partners, FirstMark, Lightspeed, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
About the Team
The Platform team owns everything that happens after a partner signs with Rain: implementations, account management, support, and card network operations. Account Management is responsible for growing Rain's live partners, from developers and startups to enterprise card programs, through renewals, expansions into new products and regions, and commercial conversations.
As an Associate Account Manager, you will own renewals and expansions for a set of live partners in your coverage area, and be the person they go to when something about their partnership, program setup, contract, or products needs to change. Our Implementations team launches new partners; you take over once they are live. You will start by shadowing experienced AMs on renewals and expansions, then run them with an AM alongside you, then on your own.
What you’ll do
- Own renewals for the live partners, from the first conversation through signed paperwork
- Find and close expansion opportunities in your accounts, such as new products (cards, virtual accounts, on/offramps, wallets, cross-border payments), additional card programs, and new regions
- Grow net revenue retention (NRR) for your coverage area, and flag churn or contraction risk early
- Handle partner escalations that sit outside Support: questions about the partnership, program configuration, commercial terms, and products. Bring in Product, Engineering, Finance, or Compliance when needed and follow each one through to resolution
- Keep detailed account health and notes up to date
- Build a health snapshot of your accounts and use it to decide where to spend your time
- Pass partner feedback to Product to help shape the roadmap
- Help write and improve Account Management playbooks, including expansion playbooks for new products and features
- Learn Rain's products in depth, including stablecoin card issuing, card network basics, and our APIs
You are likely to succeed if you have:
- 0 to 3 years of experience in account management, as an account executive, or in customer success, in fintech, payments, or B2B SaaS
- Comfort talking with partners about renewals, pricing, and commercial terms, and asking for the expansion when the opportunity is there
- Clear written and verbal communication on calls, over email, and in shared Slack channels with partners
- Strong organization: you can keep many accounts, deadlines, and follow-ups moving at the same time
- Curiosity about how payments work (card issuing, authorization, settlement) and about stablecoins, and a willingness to learn technical topics, including reading API documentation
- Ownership: when a partner raises an issue, you see it through to resolution, even when it needs help from several teams
- Comfort working at a fast-growing company
Bonus attributes:
- Exposure to card issuing, embedded finance, crypto, or stablecoins
- Experience working toward a renewal, upsell, or expansion target
Things that enable a fulfilling, healthy and happy experience at Rain:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.
Location: Riga, Latvia
Workplace: hybrid
About Aleph
Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy.
Do you value teamwork, integrity, ownership, and delivering results? Do you thrive in an environment built on collaboration, accountability, and innovation? Join us as a Senior Client Partner and drive new business growth for TikTok advertising in Latvia.
As our team’s partner for TikTok in the Latvian market, you will represent one of the world’s most engaging platforms and bring innovative advertising solutions to leading brands. This is a senior digital advertising sales role for someone with extensive experience, a strong industry network, and the ability to manage large, complex, multi-million international digital advertising projects.
What You Will Do
Define and execute the market entry strategy for our products and boost sales in Latvia.
Take responsibility for results delivery across the region.
Build, retain, and grow a dedicated book of business made up of top agencies and advertisers.
Consistently meet and exceed individual sales targets and other defined KPIs.
Build and nurture a broad network of customer and industry relationships.
Develop short-term and long-term revenue strategies that deliver significant revenue growth.
Co-develop the market through workshops, seminars, PR, and education.
Plan and execute winning account strategies.
Communicate effectively with internal and external sales support stakeholders on managed products.
Report to the product partner team.
Maximize customer satisfaction and retention.
What We Are Looking For
A strong background in media sales, with demonstrable knowledge of online marketing and advertising.
A highly customer-oriented approach, with strong interpersonal and communication skills.
A systematic way of working, combined with a strong can-do attitude.
A highly analytical, data-focused mindset, with the ability to think both strategically and creatively.
Tech curiosity, with knowledge of Sheets, PowerPoint, and Keynote. Experience with Salesforce, DSM, and DFP is a plus.
Strong knowledge of the Latvian and wider Baltic advertising markets.
Business-level English and Latvian, written and spoken.
Comfort with ambiguity and complexity, and a proactive approach to problem solving.
A focus on delivering business-critical results for clients rather than simply selling media.
Close connections with key agencies and clients in Latvia are an advantage.
What will make us really love you
You have a demonstrated ability to drive product growth and expansion in a global context.
You are familiar with international markets and the nuances of advertising in different regions.
Why Join Aleph
Impact
: Be one of the decision-makers for the local market strategy, and represent TikTok with leading brands and agencies.
Growth:
Learn from state-of-the-art workshops that provide the latest insights into digital advertising.
Team culture:
Work in a dynamic, multicultural team within an international company, with the freedom to grow and create regardless of your position.
Market context:
Latvia sits within the Baltic region, where digital and social video advertising continue to grow and international brands are building their presence.
Flexibility
: A hybrid work model that supports your work-life balance.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 27,000 .
In addition to base salary, this role includes a significant performance-based variable component, paid quarterly. The final offer will reflect your experience, skills, and the scope of the role.
“Share our similarities, celebrate our differences.” – M. Scott Peck
#ALEPH
Location: Austin, United States
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
We’re looking for a Product Manager to own the roadmap for how Managed Service Providers (MSPs) use our Digital Employee Experience (DEX) platform. You’ll help MSPs monitor and improve the employee technology experience across multiple customers from one place, while keeping each customer’s data and permissions separate.
Responsibilities
Set the product strategy and roadmap for MSPs. Talk directly with partners and customers to understand their workflows and decide what to build next.
Work with Engineering and UX to build features such as a view across customer accounts, delegated admin access, reusable automations, and reporting.
Own features from discovery through launch. Use adoption, customer feedback, and time saved by MSP teams to guide what you improve next.
Partner with Sales, Marketing, and Customer Success to launch new capabilities and help MSPs adopt them.
Requirements
5+ years of enterprise software product management experience, including owning a roadmap and bringing features from discovery to launch.
Experience building for, selling through, or working with MSPs. You understand how service providers manage multiple customers.
Experience with multi-tenant SaaS products and an understanding of how to keep customer data and access separate.
Knowledge of DEX, endpoint management, end-user computing, IT operations, observability, or a related area.
Ability to make clear trade-offs using customer feedback, product data, and business goals, and explain those decisions to technical and commercial teams.
A relevant degree or equivalent practical experience, authorization to work in the U.S., and flexibility to work with customers and partners across time zones.
Nice to have
Experience with federal, defense, or other regulated public-sector customers, including federal systems integrators.
Familiarity with FedRAMP, DoD cloud requirements such as IL5, or federal procurement.
What we offer
Competitive compensation and bonuses
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and business casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
Work location for this position is Austin, TX.
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
Location: Toronto, Ontario
Workplace: Hybrid
Artificial Intelligence. Actual Impact.
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
🚀 THE ADVENTURE AHEAD
Step in as a foundational trailblazer redefining how Docebo partners with its most ambitious enterprise customers. You won’t just be answering questions, you’ll be the platform authority paired with Customer Account Executives to design, build, and deploy high-impact solutions directly in live environments. This is your chance to write the playbook from the ground up, harness next-generation AI workflows, and turn complex customer challenges into pure platform magic.
⚡ THE DAY-TO-DAY
- Lead the Charge: Serve as the go-to platform authority and trusted expert, stepping into high-stakes customer scenarios to run deep discovery, architect creative answers, and build live configurations that solve problems no one else can.
- Architect the Future: Own scoped customer projects end-to-end, translating complex business objectives into measurable platform value, increased adoption, and long-term business outcomes.
- Supercharge with AI: Build, tune, and deploy custom AI agents, shape intelligent Enterprise Knowledge collections, and craft AI workflows tailored to how our customers actually work.
- Bring Ideas to Life: Deliver compelling, context-rich product demonstrations that showcase the art of the possible and partner closely with CAEs to drive organic platform upsells.
- Empower for the Long Haul: Provide world-class documentation, clear architectural rationale, and thoughtful enablement so customer admins feel fully confident running their environments long after launch.
- Write the Playbook: Partner directly with Product, Engineering, Solutions Architecture, and Professional Services to channel valuable field feedback and establish reusable implementation patterns for the entire team.
🌟 YOUR SUPERPOWERS
- Deep Industry Craft: 4+ years of customer-facing SaaS experience in Solutions Consulting, Professional Services, Implementation, or LMS Administration with hands-on platform configuration expertise.
- Relentless Curiosity & Problem-Solving: A natural instinct to ask the deeper questions, bypass surface-level requests to uncover root business needs, and craft practical, high-value workarounds when others hit a wall.
- Technical Fluency: A solid working knowledge of foundational web and enterprise technologies—including HRIS/CRM ecosystems, basic APIs, iPaaS, HTML, and CSS.
- Magnetic Storytelling: Polished demo chops with the ability to bridge the gap between technical nuance and executive business value for diverse stakeholder audiences.
- Data & Project Acumen: Sharp scoping, prioritization, and analytical instincts to turn raw platform usage data into actionable customer recommendations while effortlessly juggling multiple accounts.
- Pioneer Mindset: High comfort with ambiguity, strong emotional intelligence to navigate complex org dynamics, and genuine excitement for building an operating model from scratch.
✨ BONUS POINTS
- EdTech & Learning Expertise: Deep domain knowledge in learning technology (SCORM, xAPI, content models, or corporate L&D/HR Tech ecosystems).
- AI Builder Experience: Practical, hands-on experience building custom AI agents, structuring knowledge collections, or orchestrating automated AI workflows.
- Global Perspective: Proven track record supporting multi-region enterprise customers across varied time zones, or working proficiency in additional languages.
OUR HYBRID WORK PHILOSOPHY 🤝
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
OUR TOTAL REWARDS PHILOSOPHY 🎉
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
- Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
- Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
- Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
OUR PROMISE TO YOU 😍
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
ABOUT DOCEBO 💙
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.
ES - Barcelona, Spain
GB - Dundee, United Kingdom
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УдалённоHowever, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
УдалённоHowever, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
УдалённоHowever, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
УдалённоФилиппины; However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
Chicago
ГибридToronto, Ontario
ГибридNew York Office
London
New York, NY, United States
Europe
ГибридNew York, NY
ГибридseniorRiga, Latvia
ГибридAustin, United States; A relevant degree or equivalent practical experience, authorization to work in the U.S., and flexibility to work with customers and partners across time zones
ГибридToronto, Ontario; Global Perspective: Proven track record supporting multi-region enterprise customers across varied time zones, or working proficiency in additional languages