Product Solutions Consultant

Location: Toronto, Ontario Workplace: Hybrid Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. 🚀 THE ADVENTURE AHEAD Step in as a foundational trailblazer redefining how Docebo partners with its most ambitious enterprise customers. You won’t just be answering questions, you’ll be the platform authority paired with Customer Account Executives to design, build, and deploy high-impact solutions directly in live environments. This is your chance to write the playbook from the ground up, harness next-generation AI workflows, and turn complex customer challenges into pure platform magic. ⚡ THE DAY-TO-DAY - Lead the Charge: Serve as the go-to platform authority and trusted expert, stepping into high-stakes customer scenarios to run deep discovery, architect creative answers, and build live configurations that solve problems no one else can. - Architect the Future: Own scoped customer projects end-to-end, translating complex business objectives into measurable platform value, increased adoption, and long-term business outcomes. - Supercharge with AI: Build, tune, and deploy custom AI agents, shape intelligent Enterprise Knowledge collections, and craft AI workflows tailored to how our customers actually work. - Bring Ideas to Life: Deliver compelling, context-rich product demonstrations that showcase the art of the possible and partner closely with CAEs to drive organic platform upsells. - Empower for the Long Haul: Provide world-class documentation, clear architectural rationale, and thoughtful enablement so customer admins feel fully confident running their environments long after launch. - Write the Playbook: Partner directly with Product, Engineering, Solutions Architecture, and Professional Services to channel valuable field feedback and establish reusable implementation patterns for the entire team. 🌟 YOUR SUPERPOWERS - Deep Industry Craft: 4+ years of customer-facing SaaS experience in Solutions Consulting, Professional Services, Implementation, or LMS Administration with hands-on platform configuration expertise. - Relentless Curiosity & Problem-Solving: A natural instinct to ask the deeper questions, bypass surface-level requests to uncover root business needs, and craft practical, high-value workarounds when others hit a wall. - Technical Fluency: A solid working knowledge of foundational web and enterprise technologies—including HRIS/CRM ecosystems, basic APIs, iPaaS, HTML, and CSS. - Magnetic Storytelling: Polished demo chops with the ability to bridge the gap between technical nuance and executive business value for diverse stakeholder audiences. - Data & Project Acumen: Sharp scoping, prioritization, and analytical instincts to turn raw platform usage data into actionable customer recommendations while effortlessly juggling multiple accounts. - Pioneer Mindset: High comfort with ambiguity, strong emotional intelligence to navigate complex org dynamics, and genuine excitement for building an operating model from scratch. ✨ BONUS POINTS - EdTech & Learning Expertise: Deep domain knowledge in learning technology (SCORM, xAPI, content models, or corporate L&D/HR Tech ecosystems). - AI Builder Experience: Practical, hands-on experience building custom AI agents, structuring knowledge collections, or orchestrating automated AI workflows. - Global Perspective: Proven track record supporting multi-region enterprise customers across varied time zones, or working proficiency in additional languages. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.