Product Manager, DEX Platform, MSP

Location: Austin, United States Workplace: hybrid TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? We’re looking for a Product Manager to own the roadmap for how Managed Service Providers (MSPs) use our Digital Employee Experience (DEX) platform. You’ll help MSPs monitor and improve the employee technology experience across multiple customers from one place, while keeping each customer’s data and permissions separate. Responsibilities Set the product strategy and roadmap for MSPs. Talk directly with partners and customers to understand their workflows and decide what to build next. Work with Engineering and UX to build features such as a view across customer accounts, delegated admin access, reusable automations, and reporting. Own features from discovery through launch. Use adoption, customer feedback, and time saved by MSP teams to guide what you improve next. Partner with Sales, Marketing, and Customer Success to launch new capabilities and help MSPs adopt them. Requirements 5+ years of enterprise software product management experience, including owning a roadmap and bringing features from discovery to launch. Experience building for, selling through, or working with MSPs. You understand how service providers manage multiple customers. Experience with multi-tenant SaaS products and an understanding of how to keep customer data and access separate. Knowledge of DEX, endpoint management, end-user computing, IT operations, observability, or a related area. Ability to make clear trade-offs using customer feedback, product data, and business goals, and explain those decisions to technical and commercial teams. A relevant degree or equivalent practical experience, authorization to work in the U.S., and flexibility to work with customers and partners across time zones. Nice to have Experience with federal, defense, or other regulated public-sector customers, including federal systems integrators. Familiarity with FedRAMP, DoD cloud requirements such as IL5, or federal procurement. What we offer Competitive compensation and bonuses Flexible PTO and paid holidays 401(k) with employer matching Comprehensive Health insurance package including 100% employer-paid medical coverage Up to 12 weeks of Parental Leave Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings Open door policy and business casual dress code We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! Work location for this position is Austin, TX. TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.