Вакансии

Задачи: — администрировать и сопровождать систему IDM — разрабатывать и выстраивать архитектуру интеграции IDM-системы с корпоративными системами банка — разрабатывать коннекторы для подключения корпоративных систем банка к IDM — формализовывать требования к интеграции корпоративных информационных систем банка с IDM-системой — анализировать проблемы и исправлять ошибки в работе — взаимодействовать с интеграторами и формировать запросы на изменение и развитие IDM-системы — автоматизировать процессы управления доступом к информационным системам и ресурсам Требования: — опыт построения CI/CD пайплайнов для поставки артефактов IDM (коннекторов, правил, конфигураций) с использованием GitLab CI / Jenkins / GitHub Actions — умение автоматизировать инфраструктуру как код (IaC): Terraform, Ansible (или аналоги) для поддержки стендов разработки, тестирования и productive-сред IDM — опыт внедрения мониторинга, логирования и алертинга для IDM-компонентов (Prometheus + Grafana, ELK/OpenSearch, Loki) — знание инструментов управления секретами и конфиденциальными данными (Hashicorp Vault, AWS Secrets Manager) — умение настраивать резервное копирование, восстановление и отказоустойчивость IDM-решений (DRP, кластеризация, репликация каталогов) — практика работы с Git и системами хранения артефактов (Nexus, Artifactory) для версионирования коннекторов и скриптов

Требуется технический директор трайба Инвестиции и Премиальный сервис. Требования: — опыт управления крупными распределенными ИТ-командами в роли CTO, технического директора или директора по разработке — опыт работы с highload-системами 24/7, критичными к надежности, производительности и масштабируемости — опыт формирования и реализации технологической стратегии — от архитектуры до организационных изменений — глубокое понимание современного стека, микросервисной архитектуры, DevOps-практик, данных и интеграций — сильные лидерские и управленческие компетенции, умение строить процессы и развивать команды — инженерный бэкграунд в разработке или системном анализе, умение говорить с командой на одном языке, понимать технологические ограничения и опираться на практический опыт при выборе архитектуры — будет плюсом опыт в инвестициях, брокерском обслуживании, WealthTech или премиальных цифровых сервисах Задачи: — формировать и реализовывать технологическую стратегию трайба в направлениях сервисов инвестиций, брокерского обслуживания, сберегательных продуктов и Wealth Management — развивать архитектуру и платформы трайба, повышая надежность, масштабируемость, производительность и качество интеграций — управлять распределенными командами разработки и эксплуатации через технических лидеров — обеспечивать delivery ключевых технологических инициатив и предсказуемость поставки — выступать технологическим партнером для бизнеса и смежных функций — развивать инженерную культуру, DevOps/SRE-практики и технологические стандарты — проводить технологические и организационные трансформации команд и процессов

Требуется технический директор трайба Инвестиции и Премиальный сервис. Требования: — опыт управления крупными распределенными ИТ-командами в роли CTO, технического директора или директора по разработке — опыт работы с highload-системами 24/7, критичными к надежности, производительности и масштабируемости — опыт формирования и реализации технологической стратегии — от архитектуры до организационных изменений — глубокое понимание современного стека, микросервисной архитектуры, DevOps-практик, данных и интеграций — сильные лидерские и управленческие компетенции, умение строить процессы и развивать команды — инженерный бэкграунд в разработке или системном анализе, умение говорить с командой на одном языке, понимать технологические ограничения и опираться на практический опыт при выборе архитектуры — будет плюсом опыт в инвестициях, брокерском обслуживании, WealthTech или премиальных цифровых сервисах Обязанности: — формировать и реализовывать технологическую стратегию трайба в направлениях сервисов инвестиций, брокерского обслуживания, сберегательных продуктов и Wealth Management — развивать архитектуру и платформы трайба, повышая надежность, масштабируемость, производительность и качество интеграций — управлять распределенными командами разработки и эксплуатации через технических лидеров — обеспечивать delivery ключевых технологических инициатив и предсказуемость поставки — выступать технологическим партнером для бизнеса и смежных функций — развивать инженерную культуру, DevOps/SRE-практики и технологические стандарты — проводить технологические и организационные трансформации команд и процессов

Требуется ведущий разработчик C# для работы в МТС Банке. Требования: — умение проектировать распределённые, высоконагруженные системы; — понимание SOA/EDA, микросервисной архитектуры, DDD; — технологический стек: C# dotnet 8-10, PostgreSQL, Redis, Kafka, CI/CD с использованием внутреннего GitLab (git, code-review, build pipelines), Artifactory (package management), Harbour (image registry); — умение использовать пакеты Confluent.Kafka, StackExchange.Redis, Npgsql, NUnit; — отличное понимание aspnet core, жизненного цикла HTTP запроса и соответствующих механик; — отличное понимание принципов SOLID и основных принципов ООП; — отличные навыки troubleshooting/debug; — желателен опыт работы в финтехе. Обязанности: — проводить code review; — участвовать в принятии архитектурных решений; — оценивать сложности задач и прогнозировать трудозатраты; — возможно снятие и разбор дампа процессов; — участвовать в проведении оптимизаций в коде и инфраструктуре.

Требуется специалист с высшим образованием и опытом работы Product Owner / Product Manager, а также опытом работы с Push-уведомлениями и навыками работы с Agile-методологиями (Scrum/Kanban). Важны сильные коммуникационные и управленческие навыки. Задачи: — выстраивать логику работы каскада (push + sms) в коммуникациях по проведенным операциям — определять, какие коммуникации на клиента отправляет каждая команда Банка — выстраивать понятный алгоритм заведения всех новых коммуникаций — отслеживать количество клиентов, которым доставляются push-уведомления, генерировать идеи для их увеличения — работать над сокращением расходов на SMS-сообщения — выстраивать кросс-функциональное взаимодействие со смежными командами

Задачи: — развивать и масштабировать digital-платформу банка — отвечать за создание бесшовного full digital процесса: от webview-решений до полноценной API-интеграции end-to-end — развивать сайт и клиентские digital-сервисы: внедрение DMP.One, запуск чат-бота, создание новых страниц и улучшение клиентского пути — развивать партнерские каналы и продуктовые витрины в приложениях, ЛК и web — улучшать процессы в ДБО: сокращать путь открытия продуктов, запускать новые сценарии и сервисы — участвовать в архитектурных решениях и развитии интеграций с внутренними и внешними системами — управлять delivery-процессом команды: планирование, декомпозиция задач, контроль сроков и качества — развивать инженерную культуру: code review, релизные процессы, performance и security practices — координировать работу frontend/backend команд и взаимодействие со смежными подразделениями Требования: — опыт работы Team Lead / Tech Lead в digital-, fintech- или web-продуктах — опыт управления командой разработки и delivery-процессами — понимание современной web-архитектуры и API-first подхода — опыт работы с интеграциями и высоконагруженными системами — практический опыт выстраивания процессов разработки: CI/CD, code review, release management — навыки работы с performance, reliability и security — умение принимать технические решения и балансировать между скоростью и качеством — опыт взаимодействия со стейкхолдерами и несколькими командами одновременно — системное мышление, самостоятельность и ориентация на результат

Buffer is a social media management platform for scheduling, publishing, and analyzing posts across social networks. Remote work. 4-day workweek.

Buffer is a social media management platform for scheduling, publishing, and analyzing posts across social networks. Remote work. 4-day workweek.

Location: Lyon, France Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.   ⭐️ OPERATIONS AT ALAN The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency. As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting! Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan. We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Experts who deliver those on a daily basis while improving them. We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services.   Want to learn more about Ops at Alan? Read how we work and hire https://app.notion.com/p/alaninsurance/Product-Ops-builders-and-coordinators-Alan-your-hiring-process-3021426e8be7815cb164d629cfe3b455 and watch our team in action https://www.youtube.com/playlist?list=PL643LyZcrKMDaW7cW0_GytXy5VkaqTOU6   📍JOIN ALAN OPERATIONS TEAM IN LYON   The Operations Expert works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) . Their core responsibilities (+- 70/80% of the time) are to: - Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉 - Ensure the day-to-day follow up and monitoring of our operations - Flag risks and opportunities In details, your missions are: - Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation) - Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers - Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity - Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally) - Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time). This can be in a variety of ways, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools, …   ⭐️ OUR RUN ORGANISATION ⭐️ Our Operations Experts are organized in pools (3-7 runners) who are collectively responsible for running their scope. Examples of topics are: Alan therapy: members can book a therapy session with psychologists. You maintain smooth relationships with our psychologists, ensure therapy demand matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc). Claims: We provide a best-in-class claims experience, including our own optic care service. You treat claims and assist in decisions regarding our coverage. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. You ensure glasses get delivered on time, member satisfaction is high, our frame collection is attractive, collaboration with opticians is smooth and efficient, …. Fraud: We run checks on claims submitted by our members, and build new ways of preventing fraud attempts. You investigate suspicious claims, prevent fraudulent payments or recover when we paid fraudulent claims. Set up: We provide best-in-class experience to our Customers : a smooth on/offboarding of their employees and a seamless invoicing or billing. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy. Note: We look for profiles able to embrace any challenge and jump in any pool ! Depending on Alan needs (and personal interests), an Operations Expert will join in a pool and can change and explore new scopes after some time. Do not hesitate to ask more concrete examples to the Operations Team Members you’ll meet during the process so they can share about their own scope.   ⭐️ EXPERIENCE ⭐️ For this opportunity, we are aiming to hire within the A2-B1 level range https://alan.com/en/careers/a/salary-equity. Since the scope of our Ops Expert role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you: - Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries - Worked in Support functions (Customer Support, People Operations etc) - Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications - Handled event coordination   ⭐️ SKILLS ⭐️ - Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members - A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction ! - Analytics skills, to be able to dive into our data - Highly organised with exceptional follow-up skills, with strong attention to details - Strong and structured in written and verbal communication in English as well as in French or Dutch - Able to work and learn independently in a fast-paced environment - Adaptable: you show flexibility and a strong ability to adapt to variable situations - It’s even better if you have experience in the insurance or the healthcare industry   🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Location: Remote - US East About the Job: As a Senior Enterprise Account Executive, you will play a pivotal role in nurturing and expanding relationships with large enterprise accounts within your designated territory. You should possess exceptional business acumen, a customer-centric approach, and the self-motivation to thrive with minimal supervision. Moreover, you must be adaptable and proficient in wearing multiple hats as you take on this crucial responsibility. We have full confidence in your ability to make the right decisions and drive results autonomously. LaunchDarkly is a rapidly evolving software company with a strong mission and vision, powered by a diverse and talented team. Our mission is to accelerate software development by empowering teams. Joining our dynamic and fast-growing team, you will make an immediate impact on our product and customer success. Responsibilities: Ownership of Large Enterprise Accounts: You will be the primary point of contact and relationship owner for large enterprise accounts within your territory. Territory and Account Planning: Develop comprehensive territory and account plans, proactively drive outbound pipeline generation independently, and collaborate effectively with Business Development Representatives. Ensure Successful Adoption: Ensure the seamless adoption of LaunchDarkly within these large enterprises through robust account management. Coordinate closely with pre-and-post sales engineering, customer success, and support teams to guarantee client satisfaction. Elevate LaunchDarkly's Visibility: Increase LaunchDarkly's visibility and communicate our value proposition effectively to Vice Presidents and C-Suite executives within these large enterprises. Collaboration with Solutions Engineers: Work closely with your solutions engineer counterpart to deliver both business and technical value to prospects and customers. Cross-functional Collaboration: Collaborate with internal teams, including product support, developer relations, marketing, and revenue operations, to align our offerings with customer business needs effectively. About You: Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. Intellectual Curiosity and Ambition: You have a hunger for knowledge and strive for ambitious goals. Excellent Communication: Your written and spoken communication skills are outstanding. Highly Organized & Autonomous: You are capable of efficiently managing your workload and thrive in an environment that encourages autonomy. Adaptability: You excel in a fast-paced and dynamic organizational setting. Qualifications: 7+ years of Enterprise (closing) Sales Experience Experience selling DevOps products or a strong technical understanding of developer workflows and pain points, with the ability to communicate how solutions address these challenges. You have a demonstrable track record of consistently meeting or exceeding quota expectations. You possess the expertise to navigate consultative sales cycles with Executive-level stakeholders at Fortune 500 companies. You have experience implementing and succeeding with a Land & Expand SaaS Sales strategy, effectively expanding business within large enterprise accounts. Recent experience working for an emerging technology software company is a significant plus. Familiarity with and experience using the MEDDPIC sales methodology is advantageous. Travel: expected range of 25% to 50% as needed Pay: Target pay ranges based on Geographic Zones* for Level 4: Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $269,400 - $370,480 ** Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $242,500 - $333,410 ** Zone 3: All other US locations - $229,000 - $314,930* * LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly .com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

Location: London, England, United Kingdom Workplace: hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Lead and own the Group Internal Audit function for Capital.com, providing independent, risk-based assurance across all regulated entities, business lines, and geographic markets. The Group Head of Internal Audit is responsible for setting the strategic direction of the audit function, designing and operating a hybrid audit framework, and providing the Group Board, Audit Committee, and senior leadership with timely, credible assurance on the adequacy and effectiveness of governance, risk management, and internal controls across the group. The role has an unconditional duty to escalate material control failures, significant audit findings, and regulatory concerns directly to the Group Audit Committee, independent of any instruction from executive management or any group function. The role operates at the intersection of group governance and local regulatory accountability, requiring both strategic thinking and deep knowledge of multi-jurisdictional financial services regulation. The postholder works in close coordination with the Global Head of Compliance and other key stakeholders to ensure alignment between audit and compliance risk assessments, while maintaining the independence required of an effective third-line function. Responsabilities Strategic Leadership Develop and own the multi-year internal audit strategy aligned to group growth plans, regulatory expectations across all six entities, and the evolving risk landscape of a digital CFD and trading business. Build and lead a high-performing, independent internal audit function capable of providing credible assurance across a complex, multi-jurisdictional group. Act as a trusted adviser to the Group Board, Audit Committee, and CEO on control environment quality, emerging risks, and regulatory developments with audit implications. Audit Planning and Delivery Develop, maintain, and execute the annual group audit plan, covering all entities, material business processes, technology infrastructure, regulated activities, and outsourced functions. Lead and oversee audit fieldwork and reporting across operations, trading systems, technology and cyber, AML/KYC, financial crime, market abuse surveillance, conduct risk, Consumer Duty (UK), product governance, third-party and outsourcing arrangements, model risk, and financial controls. Assess the adequacy and effectiveness of internal controls, identify control weaknesses and gaps, and provide actionable, proportionate recommendations. Ensure audit reports are clear, accurate, evidence-based, and issued within agreed timescales. Issue Management and Follow-Up Maintain a group-wide audit issue log, tracking the status of all open findings across entities, escalating overdue or high-risk items to the Audit Committee as appropriate. Challenge and validate management remediation responses and closure evidence to ensure issues are genuinely resolved rather than administratively closed. Regulatory and Governance Alignment Ensure the audit programme addresses the regulatory expectations of all relevant regulators: FCA (UK), CySEC (Cyprus), ASIC (Australia), SCB (Bahamas), SCA (UAE), and CNMV (Spain). Provide independent assurance on material business change programmes, new product launches, strategic outsourcing decisions, and regulatory change implementation across the group. Liaise constructively with external auditors and regulators, coordinating audit coverage where appropriate and providing regulators with access to audit documentation as required. Requirements Significant internal audit leadership experience within a multi-jurisdictional financial services group, broker, or investment firm — ideally including FCA-regulated and CySEC-regulated entities. Strong working knowledge of FCA requirements for investment firms (MIFIDPRU, SYSC, COBS, PROD, DISP, AML/CTF, Consumer Duty) and familiarity with CySEC, ASIC, and other regulatory frameworks relevant to Capital.com's operational footprint. Proven experience designing and operating a hybrid or co-sourced internal audit model at group level, including methodology ownership, panel governance, and quality assurance of specialist providers. Experience auditing trading platforms, CFD or derivative products, technology infrastructure, financial crime controls, AML/KYC processes, and outsourced services. Demonstrated ability to build and sustain productive relationships with Boards, Audit Committees, and senior management while maintaining audit independence. Track record of preparing clear, compelling assurance opinions and presenting findings at Board and Audit Committee level. Experience managing or developing an internal audit team across multiple locations or entities. Qualifications Professional audit qualification (CIA, ACCA, ACA, CISA, CPA or equivalent) — CIA strongly preferred. IIA membership or equivalent professional body membership. Strong knowledge of the IIA International Professional Practices Framework (IPPF) and its application in a multi-jurisdiction financial services context. Familiarity with UK SMCR and equivalent senior manager/controlled function regimes across relevant jurisdictions. What you will get in return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Location: Remote - US Central About the Job: As a Senior Enterprise Account Executive, you will play a pivotal role in nurturing and expanding relationships with large enterprise accounts within your designated territory. You should possess exceptional business acumen, a customer-centric approach, and the self-motivation to thrive with minimal supervision. Moreover, you must be adaptable and proficient in wearing multiple hats as you take on this crucial responsibility. We have full confidence in your ability to make the right decisions and drive results autonomously. LaunchDarkly is a rapidly evolving software company with a strong mission and vision, powered by a diverse and talented team. Our mission is to accelerate software development by empowering teams. Joining our dynamic and fast-growing team, you will make an immediate impact on our product and customer success. Responsibilities: Ownership of Large Enterprise Accounts: You will be the primary point of contact and relationship owner for large enterprise accounts within your territory. Territory and Account Planning: Develop comprehensive territory and account plans, proactively drive outbound pipeline generation independently, and collaborate effectively with Business Development Representatives. Ensure Successful Adoption: Ensure the seamless adoption of LaunchDarkly within these large enterprises through robust account management. Coordinate closely with pre-and-post sales engineering, customer success, and support teams to guarantee client satisfaction. Elevate LaunchDarkly's Visibility: Increase LaunchDarkly's visibility and communicate our value proposition effectively to Vice Presidents and C-Suite executives within these large enterprises. Collaboration with Solutions Engineers: Work closely with your solutions engineer counterpart to deliver both business and technical value to prospects and customers. Cross-functional Collaboration: Collaborate with internal teams, including product support, developer relations, marketing, and revenue operations, to align our offerings with customer business needs effectively. About You: Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. Intellectual Curiosity and Ambition: You have a hunger for knowledge and strive for ambitious goals. Excellent Communication: Your written and spoken communication skills are outstanding. Highly Organized & Autonomous: You are capable of efficiently managing your workload and thrive in an environment that encourages autonomy. Adaptability: You excel in a fast-paced and dynamic organizational setting. Qualifications: 7+ years of Enterprise (closing) Sales Experience Experience selling DevOps products or a strong technical understanding of developer workflows and pain points, with the ability to communicate how solutions address these challenges. You have a demonstrable track record of consistently meeting or exceeding quota expectations. You possess the expertise to navigate consultative sales cycles with Executive-level stakeholders at Fortune 500 companies. You have experience implementing and succeeding with a Land & Expand SaaS Sales strategy, effectively expanding business within large enterprise accounts. Recent experience working for an emerging technology software company is a significant plus. Familiarity with and experience using the MEDDPIC sales methodology is advantageous. Travel: expected range of 25% to 50% as needed Pay: Target pay ranges based on Geographic Zones* for Level 4: Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $269,400 - $370,480 ** Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $242,500 - $333,410 ** Zone 3: All other US locations - $229,000 - $314,930* * LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly .com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

Location: Bogotá, Colombia Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. The Sr. Client Partner will be responsible for driving the growth of Disney's advertising revenue (Disney+, ESPN, linear channels and digital platforms), owning the full sales cycle: from identifying opportunities and developing commercial proposals, through negotiation, deal closing, campaign execution and results analysis. The role combines a commercial and consultative mindset with a strong focus on building long-term strategic relationships with agencies and advertisers. Main Responsibilities Drive the growth of Disney's advertising revenue by aligning advertisers' business objectives with Disney's advertising solutions (streaming, premium video, linear and digital) through a consultative sales approach. Lead the end-to-end sales cycle: opportunity identification, proposal development, negotiation, deal closing and post-campaign follow-up. Build and maintain strong relationships with decision-makers, agencies and direct clients in the local market, including senior-level relationships where appropriate. Develop compelling commercial proposals and presentations grounded in data, audience insights and market trends, tailored to each client's objectives. Own campaign delivery and reporting: provide clients and the sales team with quantitative and qualitative analysis of performance drivers (product, budget, cost and creative efficiency) against the agreed KPIs. Coordinate with the legal, traffic/broadcasting and ad operations teams to ensure regulatory compliance and flawless campaign execution before and during air. Partner with Aleph's internal teams to onboard priority accounts and elevate clients to preferred partner status. Own and be accountable for quarterly and annual revenue targets, pipeline management and account growth objectives. Act as a product champion with clients, leading conversations, workshops and presentations as a trusted advisor. Monitor weekly and monthly reporting and post-campaign analysis, proactively identifying optimization opportunities. Actively research the market to identify new prospective clients. Collaborate cross-functionally with Ad Operations, Product, Client Solutions and Research to ensure seamless campaign execution. Skills and Experience Required 3+ years of experience in marketing, advertising, media sales or online advertising; for senior positions, a proven track record selling premium video, BVOD or streaming inventory, consistently exceeding revenue targets. Strong knowledge of digital marketing, streaming/CTV platforms, social media and mobile advertising, and ideally experience with programmatic or self-serve buying solutions. Outstanding communication, presentation and storytelling skills, comfortable presenting to clients and large audiences. Data-driven mindset, with the ability to translate insights into actionable strategies. Creative thinking, a collaborative spirit, energy and a strong goal orientation. Bachelor's degree in Marketing, Communications, Advertising, Business or a related field. Advanced English. The mindset we are looking for : Genuine technological curiosity: adopts, tests and integrates new tools — including AI — into the way they work, rather than merely tolerating them. Analytical thinking: able to read data, interpret pipeline signals and make decisions based on information, not intuition alone. Orchestration ability: does not aim to do everything manually, but to coordinate — letting AI handle research, draft materials and suggest next steps — while the person decides, personalizes and builds the relationship. Real adaptability: anticipates changes in the sales process instead of merely reacting to them. Strategic relationship building: prioritizes quality over quantity, thinks long term and knows where to invest time across the account portfolio. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: Santiago de Chile, Chile Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. The Sr. Client Partner will be responsible for driving the growth of Disney's advertising revenue (Disney+, ESPN, linear channels and digital platforms), owning the full sales cycle: from identifying opportunities and developing commercial proposals, through negotiation, deal closing, campaign execution and results analysis. The role combines a commercial and consultative mindset with a strong focus on building long-term strategic relationships with agencies and advertisers. Main Responsibilities Drive the growth of Disney's advertising revenue by aligning advertisers' business objectives with Disney's advertising solutions (streaming, premium video, linear and digital) through a consultative sales approach. Lead the end-to-end sales cycle: opportunity identification, proposal development, negotiation, deal closing and post-campaign follow-up. Build and maintain strong relationships with decision-makers, agencies and direct clients in the local market, including senior-level relationships where appropriate. Develop compelling commercial proposals and presentations grounded in data, audience insights and market trends, tailored to each client's objectives. Own campaign delivery and reporting: provide clients and the sales team with quantitative and qualitative analysis of performance drivers (product, budget, cost and creative efficiency) against the agreed KPIs. Coordinate with the legal, traffic/broadcasting and ad operations teams to ensure regulatory compliance and flawless campaign execution before and during air. Partner with Aleph's internal teams to onboard priority accounts and elevate clients to preferred partner status. Own and be accountable for quarterly and annual revenue targets, pipeline management and account growth objectives. Act as a product champion with clients, leading conversations, workshops and presentations as a trusted advisor. Monitor weekly and monthly reporting and post-campaign analysis, proactively identifying optimization opportunities. Actively research the market to identify new prospective clients. Collaborate cross-functionally with Ad Operations, Product, Client Solutions and Research to ensure seamless campaign execution. Skills and Experience Required 3+ years of experience in marketing, advertising, media sales or online advertising; for senior positions, a proven track record selling premium video, BVOD or streaming inventory, consistently exceeding revenue targets. Strong knowledge of digital marketing, streaming/CTV platforms, social media and mobile advertising, and ideally experience with programmatic or self-serve buying solutions. Outstanding communication, presentation and storytelling skills, comfortable presenting to clients and large audiences. Data-driven mindset, with the ability to translate insights into actionable strategies. Creative thinking, a collaborative spirit, energy and a strong goal orientation. Bachelor's degree in Marketing, Communications, Advertising, Business or a related field. Advanced English. The mindset we are looking for : Genuine technological curiosity: adopts, tests and integrates new tools — including AI — into the way they work, rather than merely tolerating them. Analytical thinking: able to read data, interpret pipeline signals and make decisions based on information, not intuition alone. Orchestration ability: does not aim to do everything manually, but to coordinate — letting AI handle research, draft materials and suggest next steps — while the person decides, personalizes and builds the relationship. Real adaptability: anticipates changes in the sales process instead of merely reacting to them. Strategic relationship building: prioritizes quality over quantity, thinks long term and knows where to invest time across the account portfolio. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Задачи: — Развитие направления A/B-тестирования: поддержка полного цикла экспериментов от постановки гипотезы до интерпретации результатов в рамках взаимодействия с бизнес-заказчиками. — Проектирование и развитие внутренней платформы для A/B-тестов как в онлайн, так и оффлайн каналах: хранение метаданных, расчет метрик, логика сегментации, аналитические витрины и инструменты принятия решений. — Разработка и поддержка data pipelines для сбора, обработки, валидации и мониторинга данных по экспериментам. — Формирование единого слоя продуктовых и бизнес-метрик, а также правил интерпретации результатов тестов. — Автоматизация рутинных аналитических задач с помощью LLM и ИИ-агентов: генерация SQL, подготовка отчетов, первичный разбор результатов, контроль качества данных. — Разработка self-service инструментов для продуктовых и аналитических команд, позволяющих быстрее запускать и разбирать эксперименты. — Взаимодействие с продуктом, разработкой и аналитиками для внедрения культуры принятия решений на основе экспериментов. — Подготовка документации, стандартов и best practices по experimentation-направлению. Требования: — Опыт работы от 3+ лет, успешные кейсы по запуску и проведению A/B тестов. — Уверенное владение Python и SQL. — Практический опыт в продуктовой аналитике, data engineering или разработке внутренних аналитических решений. — Опыт проведения и анализа A/B-тестов: дизайн эксперимента, выбор метрик, проверка корректности результатов, интерпретация выводов. — Понимание принципов построения витрин данных, ETL/ELT-процессов, контроля качества данных и мониторинга пайплайнов. — Умение переводить бизнес- и продуктовые задачи в формализованные аналитические и технические решения. — Опыт разработки решений, которыми пользуются внутренние команды: аналитики, product managers, разработчики. — Интерес к автоматизации аналитики и применению LLM/AI-подходов в рабочих процессах. Будет здорово, если имеются навыки построения устойчивых агентских циклов, управления контекстом моделей и памятью. Условия: — Официальное трудоустройство в собственную аккредитованную ИТ компанию со всеми преимуществами. — Возможность самореализации в амбициозных проектах цифровой трансформации компании-лидера в своей отрасли. — Достойный уровень оплаты, годовой бонус. — Конкурентоспособный социальный пакет (ДМС, включая компенсацию 80% для детей, частичная компенсация фитнеса). — Гибридный формат работы.

Location: Brazil; Colombia; Mexico Workplace: remote Help Us Build The Future of Travel At Airalo, we're making it easier for people to stay connected wherever they travel. As the world's first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world. Today, we're a team of 400+ people across 60+ countries, building a product used by travelers every day. We've grown quickly, but we've worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy. We're fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone. Your Next Destination Location: Remote. Contract: Full-time, permanent. Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74  Languages: English is our main working language day to day, so you'll need to be comfortable communicating in it both in meetings and async.   We are seeking a versatile Solution Architect to lead the localized adaptation and system integration of our Global MVNO Core. Your mission is to ensure that our platform (HSS, DRA, PGW) isn't just "connected," but fully optimized for specific local market requirements. In this role, you will bridge the gap between our standardized engineering sprints and the diverse, custom-heavy needs of local MNOs, regulators, and partners. You will provide the "Functional Why and What" to the Core Network Engineers, allowing them to focus on the technical architecture while you ensure all regional mandates and interconnectivity specifications are met. Responsibilities: Acting as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into clear functional requirements and ensuring alignment across stakeholders. Leading requirement discovery workshops with local MNOs, regulators, and internal teams to define scope, priorities, and implementation approach. Comparing local regulatory requirements against existing platform capabilities and collaborating with Core Engineers to identify necessary enhancements, trade-offs, and phased delivery options. Creating high-level technical workflows and flowcharts for regulatory services (e.g., MNP, Lawful Interception) to guide engineering teams and drive consistent implementation patterns. Defining business rules and data exchange requirements for Number Portability (MNP) and specifying functional needs for voice/SMS routing, including edge cases and exception handling. Defining data points and reporting frequencies required by local authorities, ensuring the engineering team builds the necessary data extraction tools and validation checks. Leading the definition of acceptance criteria, test scenarios, and sign-off requirements to ensure that technical delivery successfully satisfies the specific regulatory hurdles of each country. Managing the technical-regulatory checklist for various countries simultaneously, ensuring all dependencies are captured for the development sprint and risks are proactively escalated. Coordinating with local central databases and external partners to ensure interworking specifications meet local quality-of-service mandates and integration readiness milestones. Mentoring and upskilling Solution Analysts and cross-functional delivery teams on best practices for writing user stories, functional specifications, and traceability from regulation to implementation. Providing functional leadership to development teams by clarifying intent, reviewing stories/acceptance criteria, and supporting solution design decisions that balance compliance, scalability, and maintainability. Must haves: 7+ years of experience as a Technical Business Analyst or Solution Architect, preferably within the Telecom or Tech industry. Proven ability to synthesize complex regulatory documents into actionable engineering tasks. Comfortable discussing technical concepts such as SIP, SMS routing, and MNP databases with engineers. Highly skilled in writing clear User Stories, Functional Specs, and managing Jira tickets that an engineering team can execute against. Experience or deep interest in international roaming, interconnectivity, and the nuances of varying global telecom markets. Ability to create clear, structured technical documentation and process flowcharts. Experience coaching and mentoring members of the team Ability to act as a liaison between legal, product, and engineering teams. Good verbal and written communication skills in English. Nice to have: Prior work experience in MVNO or Mobile Core environments. Experience with GSMA standards and eSIM technology. Familiarity with Lawful Interception (LI) and regional compliance reporting. Why People Join Us We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first. Our team spans 60+ countries, united by a shared belief that great work happens when people are trusted to own what they do. There's trust to own what you do, space to focus without constant layers of process, and a clear sense of what you're responsible for from day one. As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact - from anywhere in the world. Before You Hit Apply By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy    We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process. At Airalo, we believe in roaming-free recruitment. Just as we provide clear connectivity for travelers, we provide clear salary ranges for our candidates. 🌍 This role is remote and open to candidates across our supported locations in LATM. The range below reflects the full salary range for this role across the countries where it's available: 📍 Mexico: 1,113,200 – 1,669,800 MXN 📍 Brazil: 294,800 – 442,200 BRL 📍 Colombia 148,933,600 – 223,400,400 COP Your Home Destination: 🛫 Local market rates and cost of living vary. Your specific range within this band depends on where you're based, and there's room to discuss what's right for the person and the role. We'll walk through your range together on your first call with our Talent team so we're aligned for takeoff! 🎒✨

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. The role is based in Poland. Responsibilities: Support Operations & Case Handling Handle and distribute incoming support cases with proper prioritization and ownership Monitor the support queue and proactively take cases into work Provide expert guidance on Creatio products and related services Process service requests including cloud-related actions, licensing, and SLA activation Keep customers informed about case progress and resolution timelines Manage escalations and support critical customer situations Collect and analyze customer feedback to improve support quality Customer Communication Communicate with customers via phone, chat, and email in a clear and professional manner Provide consultations and explanations tailored to customer needs Perform remote sessions to assist with issue resolution when required Knowledge Sharing & Continuous Improvement Create, update, and maintain knowledge base articles and internal documentation Collaborate with the Academy team by providing feedback and content improvement suggestions Identify recurring issues and contribute to optimization of support processes and service quality Requirements: Experience in customer or technical support roles Strong understanding of HelpDesk / ServiceDesk operations Excellent verbal and written communication skills Strong capability to explain technical concepts clearly to users Ability to manage escalations and critical cases with a solution-oriented approach Confident use of office software, email clients, and web browsers Basic understanding of PC architecture and networks Foundational knowledge of databases (DBMS) is a plus Strong teamwork skills and ability to manage multiple tasks simultaneously English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Ukraine Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. The role is based in Poland. Responsibilities: Support Operations & Case Handling Handle and distribute incoming support cases with proper prioritization and ownership Monitor the support queue and proactively take cases into work Provide expert guidance on Creatio products and related services Process service requests including cloud-related actions, licensing, and SLA activation Keep customers informed about case progress and resolution timelines Manage escalations and support critical customer situations Collect and analyze customer feedback to improve support quality Customer Communication Communicate with customers via phone, chat, and email in a clear and professional manner Provide consultations and explanations tailored to customer needs Perform remote sessions to assist with issue resolution when required Knowledge Sharing & Continuous Improvement Create, update, and maintain knowledge base articles and internal documentation Collaborate with the Academy team by providing feedback and content improvement suggestions Identify recurring issues and contribute to optimization of support processes and service quality Requirements: Experience in customer or technical support roles Strong understanding of HelpDesk / ServiceDesk operations Excellent verbal and written communication skills Strong capability to explain technical concepts clearly to users Ability to manage escalations and critical cases with a solution-oriented approach Confident use of office software, email clients, and web browsers Basic understanding of PC architecture and networks Foundational knowledge of databases (DBMS) is a plus Strong teamwork skills and ability to manage multiple tasks simultaneously English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type