Вакансии

Location: London, United Kingdom; Belgrade, Serbia Workplace: hybrid Senior Product Manager - External Developer Experience Reports to: Group Product Manager (Get Set Up & Build) Location: London Your Role We are looking for an experienced Senior Product Manager to own the experience of every developer who builds on Sokin. At Sokin, we are building a world-class product team that can help us remove the borders, barriers and burdens from global business. Product Management at Sokin is all about creating and delivering an ambitious roadmap with your team and working continuously with clients and stakeholders to ensure your product is driving real value for our customers and the business. This is an opportunity for someone who wants to be part of something challenging and transformative, someone who wants to play a critical role in driving our success. We place a high value on curiosity. The best Product Managers here are endlessly inquisitive about our customers, our data and how money really moves. About Us Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we're simplifying global business - so businesses thrive wherever they choose to grow. We deliver this across: Global payments and receivables Foreign Exchange (FX) Treasury management Finance reconciliations We are expanding rapidly with an established presence across EMEA, APAC and North America. Backed by strong global infrastructure and industry-leading partners, we're redefining how businesses move money around the world. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing fast. We're building a team of exceptional people who share our ambition to transform the future of global payments. As our Senior Product Manager, External Developer Experience Increasingly, our clients and partners do not use Sokin through a screen: they build on it. They connect their own platforms and finance systems to our APIs, they embed money movement in their own products, and a growing number are beginning to give AI agents access to their accounts. The quality of that experience decides how fast they get to their first payment and how much they trust us with more. You'll own the developer experience end to end: our API as a product, the technical documentation, the sandbox, and the white label offer for reseller and embedded partners. You'll set the standards that make Sokin easy to build on, work with Engineering to deliver them, and measure the result in developer terms: time to a first successful payment, the clarity of errors, and how smoothly code moves from sandbox to production. This is a senior role with a lot of room to define the area. Your first job is to decide what 'excellent' looks like for a developer at Sokin and to build the roadmap that gets us there. Your role as a Senior Product Manager at Sokin: Own the strategy and roadmap for Sokin's external developer experience: API ownership, technical documentation, sandbox and, white label and SDKs Treat the API as a product: own design principles, consistency, and a published versioning and deprecation policy that developers can rely on Drive a sandbox with production parity, so the same code runs in both without change, and a developer can reach a first successful payment within a day Rebuild developer documentation around the jobs developers do (get set up, send, collect, track) rather than around endpoints Make errors clear and actionable every time something fails, working with Engineering on error design and with Support on the cases that generate tickets Define how MCP and agent access is granted and controlled, as an entitlement an administrator grants with scope and limits recorded Productise the white label offer: packaging, pricing and the support model for reseller and embedded partners, so that a partner's customers receive the same onboarding service levels as Sokin's direct clients Work with Client Implementation, Solutions and Support to understand where integrations stall, and with the Onboarding Experience & Expansion and Platform Services teams on shared journeys Work from Sokin's Jobs to Be Done catalogue: describe the jobs developers, partners and the teams that support them hire your product for, the outcomes that matter, and the evidence behind them, and keep that picture current Define and track the metrics: time to first payment in the sandbox, integration success rate, API error rates and developer satisfaction We'd love to hear from you if: You have 6+ years in product management, including experience owning an API, developer platform or developer-facing product, ideally in payments or B2B fintech You have a strong understanding of API design, authentication, webhooks, versioning, sandbox environments and how developers evaluate and adopt an API You can write, or direct the writing of, clear technical documentation, and you care about how it reads to a busy developer You are comfortable with white label and embedded finance models, and the commercial and regulatory questions they raise You are curious about AI agents as API consumers and what permissions, limits and audit they require You own your roadmap and can identify problems, make decisions and drive things forward without waiting to be managed You have enough technical depth to work closely with engineers and to review a developer's experience for yourself You are comfortable working with compliance, security and commercial stakeholders Curious and inquisitive: you ask why before you build, dig into the data and the customer's real situation, follow questions past the first answer, and are never satisfied with 'that's how it has always been done'. Comfortable using AI in your role: you use AI tools as a matter of course to research, draft, analyse and prototype at speed, and you stay fully accountable for the result. AI is a tool that sharpens your judgement and never replaces it: you check what it gives you, and the thinking stays yours. Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.

Location: Yerevan, Armenia Description Incident Management is meant to reinstate normal service operations as fast as possible and mitigate the negative impact on business operations, thus making sure that the agreed levels of service quality are maintained. The goal is to effectively manage the lifecycle of all incidents and to restore IT services for users or customers as quickly as possible when an interruption takes place. Now we welcome an Incident Management Specialist to join our bright team of devoted and creative Digitainers. If you are enthusiastic to improve knowledge on gaming industry, come up with innovative ideas and obtain new skills for a lifetime, then, you might be the person we are looking for. The job is shift based and includes morning, afternoon, evening and night shifts. Responsibilities Receive and process incident tickets and service requests from company staff and worldwide partners As receiving the Incident ticket and service request implement initial Review, criteria-based edition, issue reproduction, priority definition, first level troubleshooting and bug checking, afterwards, support with all necessary tools and credentials, assign the ticket to the responsible team/department Keep tense contact with the responsible teams/specialists, require updates regarding the Incident resolution process, based on procedures follow Service and operation level agreements Keep the contact with front line, management, partners all around the world organizing multilingual notification (English, Russian) process regarding incident tickets and service requests resolution process Handle full information transfer regarding maintenance works by company providers, deliver corresponding information to the management and partners Prepare daily/weekly/monthly reports as requested, analyze and organize presentations for separate departments, management based on specific requirements Keep up to date with all company products and maintain high level of knowledge about in-house software, procedures, instantly upgrade the skills regarding the changes in products and services Undertake Service Desk, Change management and Release management limited responsibilities in non-working hours Promote teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff Other duties as assigned by the immediate supervisor Requirements Undergraduate Degree in IT / Management will be a plus Ability to competently keep verbal and written communication in Armenian, English and Russian with partners / other personnel Good knowledge of MS Office Experience in the iGaming industry is a plus Knowledge of Atlassian Jira or other similar software will be considered as a plus Ability to work with shifts is a must Reporting and analytical skills Hardworking, initiative and flexible personality with the ability to prioritize and multi-task

Location: London, United Kingdom; Dubai, United Arab Emirates Workplace: fully We are hiring for this position to be based in Dubai (UAE) or Eastern Europe. Praktika is an AI-native education company on a mission to deliver efficient, engaging language learning to billions of people worldwide. We're bridging the gap between traditional learning apps and human tutors through a fully automated tutorship experience powered by generative AI avatars. Since launching our mobile apps in 2023, we've reached over 30 million learners and grown to over 2 million monthly active users, become one of the world's top-4 learning apps, and recently closed a $30M Series A to accelerate our roadmap. We're a fully distributed team of ~50 people across 4 continents and 15+ countries, working asynchronously to ship fast and operate at a high bar. We're hiring a Lead DevOps Engineer to own all of Praktika's infrastructure and all access to it. This is a hands-on role with real leadership: you'll set the direction for our infrastructure, build it, run it, and keep it secure, reliable, cost-efficient and fast as we grow. You'll work with every engineering team and with non-engineering teams too. We are rebuilding how the company works around AI, and infrastructure is where that has to be made safe. What you'll do Own the infrastructure end to end: design, build and run our AWS-based infrastructure, and be the owner when it fails. Own identity and access for the whole company: cloud accounts, vendors, internal tools, onboarding and offboarding. Own infrastructure security (IAM, networks, secrets, audit logs) and the technical part of compliance: ISO 27001, SOC 2, GDPR. Keep costs visible and under control across clouds and AI vendors. Run the hosting and inference infrastructure for our ML and LLM models. Close repeated operational requests with automation and self-service, not with tickets and manual console changes. Rebuild infrastructure processes around AI: code review, monitoring and observability, alert triage, incident investigation. Build the place where internal tools and apps, built with AI by engineers and non-engineers, are deployed safely, reviewed and monitored. Build your own tools with AI too. Give delivery teams golden paths (service templates, CI/CD, safe deploys, alerts) that make the standard way the easy way, without blocking teams. What we're looking for We're looking for outstanding engineers who thrive in a challenging environment, bring a growth mindset, and operate with a high degree of agency, devotion, and autonomy. Required Ownership mindset: you make decisions and finish work without supervision. Deep hands-on AWS experience in production, including containers on ECS. Infrastructure as code (Terraform) as your normal way of working. A solid security foundation and a real interest in security. You have already built working tools with AI coding agents, and you use AI in your daily work. You have changed how other teams work without formal authority over them. You have set a technical direction and split large projects into deliverable parts. Ability to thrive in an async, distributed, written-first culture. Bonus DevSecOps experience and an understanding of how attacks work. Hands-on work on SOC 2, ISO 27001 or GDPR. Experience with clouds other than AWS. Experience with infrastructure for ML / LLM inference. Prior experience at an early-stage or high-growth consumer product company. Our stack AWS (containers, serverless, managed databases, CDN), Terraform, GitHub Actions, Datadog, SQL and NoSQL databases, event streaming, a data warehouse, hosted ML / LLM inference, and others. How we work Mission-driven: we're building the #1 language learning app and competing to win. AI-native: AI isn't a feature; it's how we think, build, and scale. Extreme ownership: every project has a clear owner who drives it to success. Less meetings, more outputs: async first; meetings are a last resort. Speed & excellence: move fast without compromising quality. Truly all-in: impactful work, full commitment, real rewards. Data-driven: decisions are based on evidence, not opinion. User-obsessed: if it doesn't improve the learner experience, it doesn't matter. What we offer Room to grow: as you prove yourself, your scope can grow to Head of Platform (backend team). Equity that grows with your impact (stock options). 26 days of holiday plus bank holidays (34 days per year total). Annual company off-site (last year: Dubai). Health and wellness benefits via SafetyWing. Full AI toolkit access: Claude, Cursor, Codex, and other productivity tools. $1,000 annual education and learning budget. Fully remote, based in Dubai or Eastern Europe. Interview Process: Intro interview with our Head of Talent. Technical interviews with our CTO. Culture interview with a member of the leadership team. Peer interview with an engineer from the team. No take-home task. We will provide you with feedback throughout the interview process.

Location: Taguig, National Capital Region Workplace: OnSite About Salmon Salmon Bank (Rural Bank) Inc., the banking arm of Salmon Group Ltd., is a technology-driven challenger bank in the Philippines operating under a BSP license. We combine the trust of a licensed institution with the speed and convenience of a modern financial product. Work within regulated financial infrastructure, where product, risk, compliance, operations, technology, and customer experience are closely connected.   About the role Salmon Bank is growing its card business, and we are building a dedicated card reconciliation team. You will make sure every card transaction is accounted for and every discrepancy is explained and closed. The bank is a direct Visa member and works with Mastercard through third-party processors, so you will work across both models. You will work closely with the card technology team, Finance, client support, and external partners. This is an operations role. Responsibilities - Perform daily reconciliation of card transactions across the processing system, scheme reports, and processor reports. - Reconcile balances and positions with service partners and processors, daily or monthly depending on the account. - Investigate and resolve discrepancies end to end with the card technology team and partners. Raise tickets under the set process, document root causes, and agree corrective actions to prevent recurrence. - Maintain reconciliation evidence and control logs, and support regulatory and internal audits. - Help launch new card products by setting up reconciliation rules, reports, and controls. - Keep the plastic card stock register and place replenishment orders with the card vendor. Requirements - 3+ years of hands-on card reconciliation experience, including card settlement - Working knowledge of Visa and Mastercard clearing and settlement reports and cut-offs - Experience reconciling against third-party processor reports, not only scheme reports - Advanced Excel: pivot tables, lookups, and large data sets - Experience supporting regulatory or external audits of card or settlement operations (e.g. BSP examinations, external audit, scheme compliance reviews) - Familiarity with BSP requirements for card operations and settlement - Strong attention to detail, clear written English, and the ability to work with technology teams and external partners - An understanding of how clearing, settlement, accounting, and funding connect Nice to have - SQL for ad-hoc data checks - Ability to improve or automate manual reconciliation steps

Location: Remote, Global Workplace: Remote ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE We're looking for an Engineering Manager to lead the Realtime team at Supabase. Realtime lets developers send low-latency messages between clients, track and synchronize user state, and listen to database changes. Those three features are Broadcast, Presence and Postgres Changes. Broadcast also sends from the database and over HTTP, and clients can replay recent messages. Realtime is a globally distributed Elixir cluster built on Phoenix. The team balances low latency, fair limits between projects, and the cost of running the service. Customers expect connections to stay up, so reliability matters as much as new features. The Engineering Manager is a people, delivery and technical role. We don't expect you to write production code, but you you will lead a team of experienced engineers. We do expect you to join design discussions and help set the bar for engineering quality, testing and operations. WHAT YOU’LL BE RESPONSIBLE FOR Team & People - Build a healthy, high-trust team culture in a remote-first, globally distributed environment. - Run 1:1s, performance management, career development, and onboarding for your direct reports. - Handle people admin (leave, time off, etc.) for your team. Hiring - Own the hiring plan for your team and act as Hiring Manager. First round of interviewer for all roles on the team. - Partner with Talent Acquisition to source, interview, and close strong candidates. - Contribute to headcount planning, org design, and the evolution of engineering leadership at Supabase. Delivery & Roadmap - Own the team's roadmap and project management (Linear), driving accountability and clear milestones. - Manage workflow intake and Slack triage. These are the team’s primary inboxes for cross-team requests. You decide what gets routed where, prioritized, or pushed back on. - Own the team's weekly updates and keep stakeholders aligned without creating overhead. - Organize effort against support tickets and maintain the team's SLO. - Surface risks, dependencies, and tradeoffs early and clearly to leadership. Incident Commander - Train as an Incident Commander. Drive coordination, resolution, and post-incident follow-up. - Lead blameless post-incident reviews YOU MIGHT BE A GOOD FIT IF YOU - Have 5+ years of engineering background, with enough depth to be credible with engineers building complex systems. - Have 3+ years managing remote engineering teams. - Have managed a team that built and ran a low-latency, high-connection service. Examples are WebSockets, pub/sub, messaging, presence or streaming systems. - Have strong technical credibility in distributed systems. We look for clustering, rate limiting, backpressure and capacity planning. - Have led a team through production incidents on a customer-facing service. You ran the follow-up work and kept the review blameless. - Understand what developers need from a real-time API or SDK, and have shipped one to customers outside your company. - Have experience with Elixir, Erlang or BEAM (not required but a plus). - Have experience with Postgres logical replication and Row Level Security (not required but a plus). - Have managed remote, globally distributed teams that work asynchronously across disparate time zones. - Are technical enough to be credible with strong engineers, but genuinely passionate about people management. This is the work you want to do, not a track you're settling for. - Build psychological safety and a feedback culture. You give feedback often and in the moment, ask for it back, and create space for the team to do the same. - Operate as a multiplier. You help individuals achieve more than they could alone, and you don't need to be the best technical voice in the room. - Coach rather than direct. You remove blockers, connect people to context, and trust your engineers to own how the work gets done. - Have a real track record of performance management and can speak to specific examples of difficult conversations. - Are comfortable with ambiguity and can build structure where there isn't much. - Communicate clearly and write well. You default to async and written, set context early, and surface risks early. - Are collaborative, low-ego and adaptable. You thrive with high-autonomy senior engineers who don't need you to be the smartest person in the room. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Remote, Global Workplace: Remote ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE We're looking for an Engineering Manager to lead the Pipelines team at Supabase. Supabase Pipelines is a managed change data capture product. It copies the tables you select from Supabase Postgres to other systems, then streams later changes. The product is in public alpha, with BigQuery, ClickHouse, DuckLake and Snowflake destinations. Pipelines uses Postgres logical replication and Supabase ETL, our open source replication engine written in Rust. The team works close to the database. That means replication slots, WAL retention, initial table syncs, and the load they place on a customer's source database. The team also builds and runs the destination connectors. Correctness, ordering and recovery matter there as much as speed. The Engineering Manager is a people, delivery and technical role. We don't expect you to write production code. We do expect you to join design discussions and help set the bar for engineering quality, testing and operations. WHAT YOU’LL BE RESPONSIBLE FOR Team & People - Build a healthy, high-trust team culture in a remote-first, globally distributed environment. - Run 1:1s, performance management, career development, and onboarding for your direct reports. - Handle people admin (leave, time off, etc.) for your team. Hiring - Own the hiring plan for your team and act as Hiring Manager. First round of interviewer for all roles on the team. - Partner with Talent Acquisition to source, interview, and close strong candidates. - Contribute to headcount planning, org design, and the evolution of engineering leadership at Supabase. Delivery & Roadmap - Own the team's roadmap and project management (Linear), driving accountability and clear milestones. - Manage workflow intake and Slack triage. These are the team’s primary inboxes for cross-team requests. You decide what gets routed where, prioritized, or pushed back on. - Own the team's weekly updates and keep stakeholders aligned without creating overhead. - Organize effort against support tickets and maintain the team's SLO. - Surface risks, dependencies, and tradeoffs early and clearly to leadership. Incident Commander - Train as an Incident Commander. Drive coordination, resolution, and post-incident follow-up. - Lead blameless post-incident reviews YOU MIGHT BE A GOOD FIT IF YOU - Have 5+ years of engineering background, with enough depth to be credible with engineers building complex systems. - Have 3+ years managing remote engineering teams. - Have managed a team that built and ran data pipelines, change data capture, replication or streaming systems. - Have strong technical credibility in data systems. We look for delivery guarantees, ordering, idempotency, schema changes and backfills. - Know Postgres replication well, including logical replication, the WAL and replication slots, and how they affect a production database. - Know analytical destinations such as BigQuery, Snowflake, ClickHouse or lakehouse table formats like Iceberg. - Have led a team through production incidents on a system that holds customer data. You ran the follow-up work and kept the review blameless. - Have shipped a developer-facing data product to customers outside your company. - Have experience with Rust (not required but a plus) - Have managed remote, globally distributed teams that work asynchronously across disparate time zones. - Are technical enough to be credible with strong engineers, but genuinely passionate about people management. This is the work you want to do, not a track you're settling for. - Build psychological safety and a feedback culture. You give feedback often and in the moment, ask for it back, and create space for the team to do the same. - Operate as a multiplier. You help individuals achieve more than they could alone, and you don't need to be the best technical voice in the room. - Coach rather than direct. You remove blockers, connect people to context, and trust your engineers to own how the work gets done. - Have a real track record of performance management and can speak to specific examples of difficult conversations. - Are comfortable with ambiguity and can build structure where there isn't much. - Communicate clearly and write well. You default to async and written, set context early, and surface risks early. - Are collaborative, low-ego and adaptable. You thrive with high-autonomy senior engineers who don't need you to be the smartest person in the room. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Egypt ABOUT THE ROLE Cincom is bringing Level 1 support, hosting support and infrastructure together into one 24/7 Service Operations function, reporting directly to the COO. It covers all of our main product lines, including CPQ, Eloquence, Cincom Smalltalk, Mantis, Supra and Control, along with the customer environments we host and manage and the infrastructure they run on. Today, these areas work differently from one product to the next. Processes, tools and standards vary in many cases, and too much depends on a few people who know a product or a platform inside out. We want one modern, professional operation that runs around the clock and that customers experience the same way, whichever product they use and wherever/however it is deployed. We are looking for someone to build this team and lead it. You will set the operating model, lead the three teams, own escalations through to resolution, and put the tooling, processes and measures in place to run Service Operations as a true 24/7 managed service. You will sit on the COO’s leadership team and take on wider operational responsibility as the function matures. It is a senior leadership role, but you will need to stay close enough to the work to know what good looks like and to step in when it counts. WHY THIS ROLE This is a new function with a direct line to the COO. You will shape it from the start, with real backing to change how we work and a clear mandate to build a professional service that customers value. It is also a role with room to grow: as the function matures, we expect you to take on wider operational responsibility across the business. The role is remote and the location is open. Because Service Operations runs 24/7, you will take part in senior escalation cover for major incidents, and potentially travel occasionally to meet the team and customers. KEY RESPONSIBILITIES Team Leadership & People Management Lead the three teams that report to you, specifically, Level 1 Support, Hosting Support and Infrastructure Management, and build and retain Level 2 knowledge over time. Build out the Level 1 team, starting with a new team being established, and make sure it works hand in hand with our existing product support specialists in the Cincom business. Hire, develop and coach the team, and cross-skill people across products and platforms so we are not reliant on any one person. Set clear objectives, give regular feedback, and build a team that takes ownership of the customer’s problem. Operational Leadership Sit on the COO’s leadership team and contribute to decisions across engineering, delivery and operations. Deputise for the COO on operational matters when needed, and take on wider operational responsibility as the function matures. Own the Service Operations budget, including hosting and infrastructure costs, and help deliver against the business’s cost and efficiency targets. Manage key operational suppliers and contracts, working with the COO and PartnerOne Group procurement and IT where Group agreements apply. Building a 24/7 Service Operations Function Design and run Service Operations as a true 24/7 service, with coverage, rotas and on-call arrangements that match our customer commitments. Build out-of-hours models that make good use of the team, without burning people out. Replace product-by-product ways of working with one consistent model for intake, triage, severity and prioritisation. Bring in modern support practice, including ITIL-aligned incident, problem and change management and knowledge-centred support. Build a proper Managed Services approach for our hosted platforms, working across the Hosting Support and Infrastructure teams and with the Client Success Team for our key accounts. Escalation Management to Level 2 and 3 Own the escalation process from Level 1 into Level 2/3: product engineering teams for product issues, and Services consultants for issues in project deliverables, where necessary. Set clear criteria for when and how issues escalate, so they arrive with the right information, and nothing gets lost in the handover. Track every escalated issue through to resolution, keep customers informed, chase when timescales slip. Review escalation trends with the product heads, push recurring issues back for permanent fixes and inclusion in roadmaps and make sure what we learn is captured in the smart knowledge base. Hosting Support Hold overall accountability for the customer environments Cincom hosts and manages, delivered through the Hosting Support team, and stay engaged with customer hosted deployments and associated metrics. Make sure hosted services meet their commitments on availability, monitoring, backups, patching, disaster recovery and incident response, around the clock, providing a true Managed Service. Turn hosting into a consistent, repeatable managed service that our commercial team can understand and sell with confidence. Infrastructure Lead the Infrastructure team and own the hardware and deployment design for hosted and on-premise customer environments. Software design stays with the product engineering teams. Set infrastructure standards and reference architectures for each product, covering capacity, resilience, security and cost. Plan capacity and sizing with the product and project delivery teams, so customer environments are built right first time. Keep our cloud and infrastructure estate, including Azure and Kubernetes, secure, patched, documented and cost-effective. Tooling, Automation & AI Make Zoho Desk the single platform for support, configured properly and used consistently across every product, with integrations into other Cincom operational platforms as required. Build and maintain a knowledge base (working with Cincom designated AI tools) that customers and the team actually use and expand self-service and automation where it saves everyone effort. Work with our AI team to explore and develop AI-assisted Level 1 support, including local-language support, with validation before answers reach customers. Performance, Reporting & Compliance Set and track SLAs and internal service levels for response and resolution, by severity. Report on ticket trends by product, customer, region, severity and SLA tracked resolution time, alongside hosting availability and infrastructure cost, not just ticket status, and review them monthly with the COO. Lead the response to major incidents, with clear and timely communication to customers following a well-documented process. Make sure support, hosting and infrastructure processes provide the evidence we need for ISO 27001 and SOC 2, and support our obligations to customers in regulated sectors. Requirements WHAT WE'RE LOOKING FOR Essential Experience Experience leading support, hosting or infrastructure operations for enterprise software customers, ideally across more than one product. Experience leading several teams through team leads, at senior management level. A track record of building or reshaping a support or operations function, not only running an existing one. Experience running or building a 24/7 support operation, including on-call and potential follow-the-sun models. Experience managing escalations into engineering teams and holding them to agreed timescales. Experience running SLA-based support for business-critical customer systems. Experience owning an operational budget, including hosting and infrastructure costs. Technical Knowledge Strong grounding in incident, problem and change management (ITIL or equivalent). Solid understanding of hosted and cloud infrastructure, Azure or similar, including monitoring and alerting, high availability, backup and disaster recovery, and management of guaranteed up-time. Familiarity with containerised deployments such as Kubernetes, and with infrastructure-as-code. Comfortable with service desk platforms, reporting and automation. Leadership & Interpersonal Skills Calm and clear with customers and senior colleagues, especially when things go wrong. Uses data to manage performance and to make the case for change. Builds trust across Engineering, Delivery and Client Success, and gets things done without relying on authority. Thinks beyond their own function, and is comfortable representing operations at leadership and Group level. Fluent Business English communication. Desirable Hands-on experience with Zoho Desk or a comparable service desk platform. Experience introducing AI-assisted support, knowledge-centred support or self-service. ITIL 4 certification. Additional languages, particularly French, German, Italian. Experience supporting customers in regulated sectors such as financial services and insurance, and familiarity with ISO 27001 and SOC 2. Experience with cloud cost management or FinOps practices. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $3,900–$6,000 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: Doha, Qatar We are looking to hire an Administrative Officer at ProgressSoft Qatar to manage administrative daily tasks and activities of the office and provide clerical support for all teams at the branch. Responsibilities: Receive and direct in-coming calls. Handle office facilities’ requirements (i.e. purchasing of supplies, stationery, cleaning services, and cars). Renew and maintain ProgressSoft Qatar’s registration documents with the ministries. Coordinate local affairs activities; review and approve payments for utility service companies (i.e. electricity, land lines, cellular phones lines, internet, etc.). Assist in organizing, negotiating, approving, and implementing service contracts for ProgressSoft Qatar’s office including, but not limited to, maintenance of electrical, sanitary, air-conditioning and CCTV systems. Assist administration management in updating and maintaining the office’s policies and procedures. Handle travel arrangements for business trips (visa applications, airline tickets, hotel accommodations, airport drop-off and pick-up, etc.) for ProgressSoft employees and guests and ensure that it is according to ProgressSoft's policy and standards. Assist administration management in negotiating to get the best offers from hotels, travel agencies, shipping services, car rentals, etc. Keep track of employee work residency dates and assist in the renewal process. Assist administration management in the planning and execution of activities and events. Assist other departments in data entry and project management systems. Maintain accurate records, expiry reminders, pending-action trackers and periodic administrative status reports. Manage supplier relationships, collect and compare quotations, monitor service contracts, track administrative expenses and coordinate invoices with Finance. Coordinate management meetings, visitors, business correspondence, appointments and local events when required. Support onboarding and offboarding logistics, maintain relevant employee administrative records, and coordinate with the corporate HR function. Perform any other job-related tasks as assigned by the Administration Management. Requirements: 3-7 years of experience in office administration or a similar role. Excellent written and verbal communication skills (Arabic & English). Proficient in MS Office (MS Excel, MS Word, and MS PowerPoint). Excellent time management skills and the ability to set priorities. Strong organizational skills and attention to details. Excellent problem-solving skills and the ability to multi-task. Background in office administration is preferred. Ability to work independently and proactively. Ability to handle sensitive company and employee information discreetly.

Location: New York, NY, United States About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Overview Fanatics is looking for a Business Operations Associate to run the systems behind Fanatics ONE benefits and to make sure every dollar the program spends gets charged to the right budget. Fanatics ONE is the loyalty program that recognizes fans across the Fanatics ecosystem. Members earn gifts and access to events they can't buy anywhere else, from seats at sold-out games to Fanatics Fest. Every gift campaign and member event has a back office behind it. Someone has to price the tickets, code the expenses, track the invoices and bill other teams when they use what we've paid for. That work keeps growing as more of the company shares our tickets and events. Right now, that responsibility is spread across several people within their own functions, so this role brings it together in one place, with a view across the whole program. A big part of the job is TicketManager, the system where we hold tickets and suites for sports and concerts. Colleagues across Fanatics claim seats from it. We want to open more of that inventory to other teams so we can pool budgets and buy more, and that only works if every seat carries a real price and every claim gets billed to the team that used it. This is a systems role first and a finance role second. The person who does well here likes building and fixing the tools a team runs on, and has an eye to catch financial numbers that don’t add up. You'll report to the Senior Manager, Strategy & Partnerships and work closely with Gifting Operations, Event Production, Bespoke Benefits, Finance, and our analytics team. Responsibilities TicketManager and ticket inventory Own pricing for our tickets and suites, and keep it current as the market changes Apply the team's pricing approach and flag any price that looks off Make sure the right team or business pays for the seats it uses Work with Event Production so our ticket records match what happened at each event Report on how our tickets get used, including seats that go unclaimed Manage day-to-day operations of Fanatics Fest ticketing Intake and systems Run our request intake day to day, so every request gets to the right team with a cost and a timeline Keep our records and budget codes clean so reports don't need fixing by hand Build automations and small tools that replace manual tracking Show teammates how to submit requests and expenses the right way Spend and cross-charges Review and reconcile spending across teams, and help fix anything coded incorrectly Handle cross-charges when other Fanatics teams and businesses use our inventory Help set up vendors and keep invoices moving until they're paid Keep budget coding accurate as people and programs shift between teams Month-end and reporting Prepare the monthly reconciliation with Finance so our numbers match theirs Track spend against budget, and answer questions about where a charge came from and who should cover it Who you are Details matter to you. When you spot a miscoded expense or a mispriced seat, you fix it right away. You can look at a complicated process that runs across several teams and systems and work out how the pieces fit together. Building things is how you solve problems. If a task gets done by hand every week, you want to automate it, and you enjoy making the work easier for everyone around you. You work well with people on other teams, and you know how to ask a busy colleague for help in a way that's easy to say yes to. When something is waiting on someone else, you follow up until it's done. Experience and skills 1 to 2 years of experience in operations, finance, ticketing or a related field Has worked hands-on in a database or workflow tool such as Airtable Comfortable using AI tools in your everyday work Strong spreadsheet skills in Excel or Google Sheets A working knowledge of budgets and basic accounting, or the ability to pick it up quickly Experience with a ticketing platform or an expense tool is a plus Willing to work some evenings around big events and month-end close Passion for sports and fandom Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $70,000 — $85,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

Location: New York, NY, United States About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Role Fanatics is building a leading global digital sports platform, creating a seamless experience for fans across commerce, collectibles, and gaming. As part of this mission, our Fan Ecosystem team plays a critical role in driving customer engagement and lifetime value across the Fanatics ecosystem. We are seeking a Senior Manager, Retention Strategy to develop and lead efforts to reactivate and retain users across the Fanatics app and broader Fanatics ecosystem. This is a high-impact role for a data-driven operator who knows how to turn customer insights and incentives into lasting engagement. You will own the retention and reactivation strategy for the Fanatics app, design the incentive framework and rewards offers that bring fans back and move them across Fanatics businesses, and lead the development of the customer-facing rewards experience in partnership with Product. The ideal candidate has deep experience in lifecycle or loyalty strategy, a sharp analytical instinct, and a track record of taking ideas from strategy to execution in fast-moving, cross-functional environments. Key Responsibilities Own the retention and reactivation strategy for the Fanatics app, defining how we keep users engaged, win back lapsed users, and grow lifetime value. Drive cross-app engagement through incentives and programs that move fans between propositions such as Shop, Scores, Games, Collect and Ticketing. Develop and own the promotional offer framework, including how rewards are structured, targeted, and funded across segments and lifecycle stages, with clear guardrails on cost and ROI. Partner with Promotion Operations team to design and launch specific rewards offers and promotions, from always-on retention mechanics to seasonal and moment-based campaigns. Co-lead the development of the customer-facing rewards experience in the Fanatics app, partnering with Product, Design, and Engineering to define requirements, prioritize the roadmap, and bring features to market. Support analytics partners with defining customer segmentation and lifecycle stages (new, active, at-risk, lapsed) to target interventions where they will have the most impact. Partner with CRM and Marketing to align lifecycle journeys and messaging across push, email, and in-app channels with retention priorities. Partner with Loyalty (FanCash and Fanatics ONE) so app retention mechanics reinforce broader ecosystem engagement and reward behavior. Establish the measurement framework for retention, including retention curves, reactivation rate, churn, cross-ecosystem engagement, and incremental lift, working with Analytics and Finance to stand up dashboards and regular reporting. Run a rigorous test-and-learn agenda, using A/B and holdout testing to measure incrementality and optimize offer economics. Analyze churn drivers and user behavior to surface insights that shape offers, features, and product decisions. Influence product and business roadmaps with a clear, evidence-based POV on customer and business impact, and communicate performance and recommendations to senior leadership. Qualifications Bachelor’s degree preferred. 7+ years of experience in retention, lifecycle, loyalty, or growth strategy within consumer-facing digital businesses. Proven track record of improving retention or reactivation outcomes in an app-based or digital product environment. Experience designing incentive or rewards programs, including offer economics, targeting, and ROI measurement. Experience partnering with Product to define and launch customer-facing features. Strong analytical skills, with hands-on experience in cohort analysis, segmentation, and experiment design. SQL or similar is a plus. Proven ability to drive cross-functional initiatives in matrixed organizations, influencing without direct authority across Product, Marketing, CRM, and Analytics. Excellent communicator, able to distill complex analysis into clear, compelling narratives for both executive and working-team audiences. Comfortable operating with ambiguity and managing multiple priorities in a fast-paced environment. Based in or able to commute to the Fanatics NYC office a minimum of three days per week. Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $133,000 — $167,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

Location: Oakland, CA, United States * Fraud and phishing warning * Please apply directly via our volunteering portal/ATS at https://wevote.applytojob.com/apply. Do not apply via any other job portals, aggregators, or sites, as your information may not be secure, or the role may no longer be accepting applications. Thank you . Be Part of Something Bigger – Join the WeVote Movement! WeVote is seeking a dynamic IT System Support Technician to join our passionate team of changemakers in a meaningful volunteer role (~5 hours per week). About WeVote WeVote is a nonpartisan nonprofit startup on a mission to strengthen American democracy through innovative technology. As a celebrated Fast Forward nonprofit technology grantee , we're building something special – a movement of 250+ dedicated volunteers creating open-source mobile solutions that reach millions of voters nationwide. Our challenge? Modern voters are busy, distracted, and pressed for time. Our solution? A streamlined voting experience that takes just 8 minutes, delivered through the downloading of our app. We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact. For more information, view https://WeVote.US . The Role of the Technical Support Representative Within WeVote, we support our candidates as users of our platform.  Timeliness in response is important to their user experience.  We’re looking for volunteers to help manage the questions and issues coming in from political candidates and other platform users.  Our user base is expanding, and will eventually be thousands across the United States. The technical support rep will communicate with candidates/user via our ticket tracking system (Zendesk). What You’ll Accomplish: Provide first-line support for incoming support tickets. Respond to incoming issues in a timely way. Identify problems and escalate to the appropriate next level of support as necessary. Understand the platform and data well enough to respond to basic issues. Maintain a 1 business day response time for candidate and internal support inquiries. Collect and analyze data to understand trends and potential solutions. Collaborate with partner teams in WeVote to investigate and resolve candidate/user needs. Your background: Computer skills required: Google Workspace 1-2 years of experience in technical support Zendesk or similar ticket tracking tool preferred SAAS product support/knowledge preferred Detail oriented Good written communication skills Analytical thinker Ability to work in a fast-paced environment Capability to explain technical concepts to non-technical users Essential Requirements Availability: At least 5 hours each week during our core team hours M-F 9 a.m. - 6 p.m PST with the ability to work 1-2 hours during Pacific Time overlap. Hours are flexible as long as a 1 business day response time is met Monday to Friday.  Must be available to attend the team meeting each week on Thursdays from 1-2pm PT / 3-4pm CT / 4-5pm ET. Why This Role Matters This isn't just volunteer work – it's experience that makes a real difference. You'll develop advanced technical skills, work with cutting-edge civic technology, and help millions of Americans participate more effectively in democracy. Plus, you'll join a network of passionate professionals committed to positive change. Ready to lead meaningful change while growing your career? We'd love to hear from you.

Location: Remote - Americas Who We Are: Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Your Role: We are seeking a Security Operations Engineer to own the daily operation and continuous improvement of Alpaca’s SIEM and SOAR capabilities. You will onboard security logs, develop and tune detections, keep alerts actionable, maintain operational dashboards, and automate repeatable response actions. You will be hands-on and operationally minded. You will keep log onboarding, detection quality, and alert handling consistent, and you will turn security signals into action as the business grows. This role reports to the Enterprise Security Architect and works closely with Security, IT, DevOps, and Engineering. The Security Team is 100% distributed and remote. Things You Get To Do: The core responsibilities of the Security Operations Engineer are focused on detection, response automation, operational excellence, and cross-functional coordination. SIEM Operations and Detection Engineering: Log Onboarding: Onboard new security log sources across cloud, identity, endpoint, SaaS, and application systems, including parsing, normalization, and data quality checks. Detection Development: Build, test, and tune detection rules based on threat intelligence, incident learnings, and emerging attack techniques, mapped to frameworks such as MITRE ATT&CK. Alert Quality: Tune, enrich, and manage the lifecycle of detections so alerts stay actionable. Detection Coverage: Maintain detections for critical systems and priority attack techniques. Operational Dashboards: Build and maintain dashboards for alert volume, ingest health, and response status. Incident Response & Metrics: Incident Support: Support security incidents with evidence collection, detection queries, and containment actions, working with IT, Engineering, and external partners. Runbooks: Develop and improve alert-handling and incident response runbooks and escalation paths. Operational Metrics: Track and report security operations metrics, including mean time to detect (MTTD) and mean time to respond (MTTR). On-Call: Participate in the Security Operations on-call rotation after onboarding and cross-training. SOAR and Response Automation: Playbooks: Design, build, and maintain SOAR playbooks that automate repeatable response actions, including enrichment, containment, ticketing, and notification. Triage and Investigation: Triage, investigate, and respond to security alerts across endpoints, identity, cloud, network, and application logs. Threat Hunting: Run hypothesis-driven hunts based on threat intelligence and incident learnings, and turn findings into new detections. Who You Are (Must-Haves): Excited about Alpaca’s mission and what we’re building 3+ years of experience in Security Operations or detection engineering roles Hands-on experience operating and tuning a SIEM Experience building SOAR playbooks or equivalent response automation Working with Linux Scripting or automation experience (Python, Bash) for security operations tasks Experience onboarding and parsing log sources from cloud, identity, and SaaS platforms Strong alert investigation skills across identity, endpoint, network, and cloud environments Understanding of common attacker techniques and detection methodologies Experience supporting security incidents, including evidence collection, detection queries, and containment Willing to participate in an on-call rotation Strong written and verbal communication skills, especially during incidents Comfortable working cross-functionally and handling escalations calmly and decisively Who You Might Be ( Nice-to-Haves): Experience securing financial, trading, or other highly regulated platforms Familiarity with compliance frameworks such as SOC 2 or ISO 27001 Experience with detection-as-code, GitOps, and CI/CD pipelines Knowledge of cloud security logging (AWS/GCP/Azure) and SaaS security telemetry Familiarity with Kubernetes-hosted security tooling Experience working with a managed SOC or MSSP Security certifications (GCIA, GCIH, GCED, or similar) Ability to balance security rigor with operational efficiency and business needs How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy

Answer incoming customer calls during peak times when the Australian team is busy. Respond to customer emails and support tickets within the help desk.

Location: London Workplace: Hybrid Why loveholidays? At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away. We’re using progressive tech to drive cutting-edge innovation and open the world to everyone. Within our Commercial and Support teams, you'll find a place to accelerate your growth by actively seeking learning opportunities and carving your own path. You'll create impact for our future by owning projects and shaping the business strategy to reach shared goals, all within our enhanced international community of collaborative and passionate teams. About the team: You’ll be joining our Brand Marketing team, bringing together Brand, Social, PR and Content to build awareness, strengthen trust and make loveholidays the easiest and most valuable way for customers to book their next holiday across our markets. We put customers at the heart of everything we do, using insight, creativity and culture to create relevant work throughout the journey, from inspiring people to dream about their next getaway to helping them book and travel with confidence. We’re a curious, collaborative team who love understanding what makes our customers tick and turning those insights into work that earns attention, adds value and supports our mission to open the world to everyone. The impact you’ll have: Reporting to the Senior Social Media Manager, this is an exciting opportunity to join our brand team at loveholidays, providing hands-on tactical and strategic support to build the loveholidays brand across social media channels. As Senior Social Media Executive, you will be instrumental in driving loveholidays’ brand engagement and visibility across various social media platforms. You will oversee the execution of our social media strategy, delivering our brand message across all live platforms with socially native, thumb stopping content. Your responsibilities will include end-to-end management and creation of social media content, managing social media platforms and communities, social listening and leveraging analytics to measure and optimise our channels for growth and content performance. We are looking for a creative, with strong attention to detail, a passion for social media and building brand communities online, who can hit the ground running creating content for and managing our current content calendars. Your day-to-day: - Execute loveholidays’ social media strategy across all live platforms, bringing the brand to life through engaging, on-brand content that inspires travel and drives long-term community growth. - Own and maintain the social media and marketing calendars, ensuring a consistent and timely flow of content aligned with company news, campaigns, product updates, seasonal moments and key marketing messages. - Stay informed on social media trends, platform updates, emerging channels and audience behaviours, identifying opportunities to keep loveholidays’ content relevant, timely and culturally connected. - Support the Senior Social Media Manager and wider content team in developing creative, community-led ideas, turning web content, customer insight and brand priorities into engaging social concepts and copy. - Create high-quality, multi-format social content across video, photography, graphics, animation, written posts and interactive formats, ensuring every piece is adapted appropriately for each platform and audience. - Own the execution of video-first social media content, from concept development and scripting through to filming, presenting, editing and publishing, while feeling comfortable both on and off camera. - Use strong design skills to produce polished, platform-native creative, applying loveholidays’ visual identity and brand guidelines consistently across social assets, campaigns and content series. - Develop, test and scale repeatable content formats; manage user-generated content and influencer activity; monitor and engage with the community daily; and analyse performance data to refine strategy and report results to stakeholders. Your skillset: - Strong understanding of social media best practices, platform behaviours and emerging trends - Excellent visual judgement, with the ability to create thumb-stopping static and video content - Hands-on content creation skills, including filming, starring-in, editing, curating and adapting content for different platforms - Proven experience creating highly engaging content across Instagram, TikTok, Facebook and other relevant social channels - Ability to analyse social media performance data, identify actionable insights and make practical content and channel recommendations - Experience using social media management, reporting and listening tools, including Sprout Social, Canva, CapCut and social listening queries Desirable: - Experience working across multiple markets including UK, IE, DE and SE - Experience bringing brand and marketing campaigns to life through social media - Confident using AI tools responsibly to streamline social media workflows, including ideation, planning, reporting, content repurposing and social listening, while maintaining strong editorial judgement and brand standards - Additional language capability in German, Swedish or Polish The interview journey: 1. Intro meet with a member of the Talent Acquisition team - 30 mins 2. 1st stage with the Senior Social Media Manager - 45 mins 3. Final In-office interview to present a social task with Social Media Manager & a Senior stakeholder - 1 hr Perks of joining us: - Company pension contributions at 5%. - Individualised training budget for you to learn on the job and level yourself up. - Discounted holidays for you, your family and friends. - 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. - Ability to buy and sell annual leave. - Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

• Plan and book travel, including bespoke itineraries: hotels, flights, transfers and logistics; • Handle private aviation: source and book private flights, work with charter brokers, compare terms and pricing, and organize complex flight arrangements;

Location: Intellias Meet your recruiter Yuliya Tsyapenko yuliya.tsyapenko@intellias.com https://www.linkedin.com... Vacancy details IT Administration IT Administration Specialist Middle Lviv, Ukraine Office APPLY NOW REFER A FRIEND Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the challenges of tomorrow. What project we have for you We’re looking for a customer-oriented & experienced IT Administration Specialist to join our operations team in the Lviv office and deliver efficient and high-quality IT support to employees. You’ll be the go-to person for hardware and infrastructure support across our offices ensuring employees have the right equipment, workspaces run smoothly, and office IT systems stay operational. What you will do Hardware equipment management — procure, configure, deploy, replace, and upgrade laptops (macOS & Windows), monitors, peripherals, and mobile devices for employees Workplace administration — process workplace type changes (office/remote/hybrid), manage shared workspace equipment, and ensure meeting rooms are fully functional. Office infrastructure maintenance — troubleshoot and repair printers, manage cable infrastructure in meeting rooms, and maintain office equipment inventory Physical security systems — support access control systems, monitor and maintain video surveillance systems, respond to security incidents. OS deployment & IT security — perform operating system upgrades and migrations, handle corporate password issues, register client laptops, and execute media sanitization procedures during employee offboarding Asset & inventory management — track IT equipment lifecycle, manage returns and reassignments, maintain accurate asset records Service desk operations — resolve IT support tickets via Jira, meet SLAs, collaborate with the broader IT Operations team What you need for this 3+ years of experience in IT support, helpdesk, or a technical support role Hands-on experience with macOS and Windows device configuration and troubleshooting Experience with hardware diagnostics and repair — laptops, monitors, printers, peripherals Knowledge of access control systems and basic network infrastructure Experience working with ticketing systems (Jira Service Management preferred) Strong organizational skills and ability to manage high volumes of concurrent requests Willingness to work on-site in the Lviv office. Will be a plus: Experience with video surveillance systems setup and maintenance Familiarity with BYOD policies. Knowledge of IT asset management best practices and tools. Experience with Windows OS deployment at scale (e.g., Windows 10→11 migrations) Understanding of media sanitization and data destruction procedures What it’s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.

Location: Tirana, Albania About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. With outstanding customer care, our Support teams are the glue that keeps the Wolt marketplace running smoothly. We ensure seamless interactions between customers, merchant partners, and courier partners every single day. As a Support Team Lead, you’ll take ownership of our local support operations, lead by example, and empower your team to deliver consistently high-quality service. You’ll play a key role in driving performance, developing people, and continuously improving how we support our partners across the country. What you’ll be doing Lead, motivate, and develop a high-performing support team through coaching, encouragement, and empowerment Create a customer-obsessed culture by leading by example Own your team’s performance, including KPIs, productivity, and service quality Set clear performance goals and provide regular, constructive feedback Manage daily operational needs such as shift planning and scheduling Lead shifts when needed, supporting representatives and shift leaders to ensure smooth and effective operations Collaborate closely with other teams to continuously improve the overall support experience Communicate effectively with all customer groups (customers, courier partners, and merchants), adapting tone and approach as needed Actively contribute as a member of the group leadership team, supporting decision-making and team success Take ownership of support-related projects and approach them with creativity and a continuous improvement mindset Our humble expectations Strong background in customer service, with a solid understanding of metrics such as SAT/CSAT, SLA, and ticket handling time Proven experience leading and managing a customer service or support team Experience setting performance goals and delivering regular performance feedback Ability to work full-time from the office, Monday–Friday between 10:00–18:30 o’clock Professional working proficiency in Albanian and English Next steps What you can expect from our hiring process: 30 min conversation with the Talent Acquisition Partner 30 min conversation with the Hiring Manager Home assignment + 60 min assignment presentation interview with the hiring team If this sounds like an exciting opportunity for you, please submit your resume in English as soon as possible! Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: London Workplace: Hybrid Why loveholidays? We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our trailblaze together culture is what drives our success, powered by our people and the way they work. Using progressive technology, we drive cutting-edge innovation and improve how our customers discover, book and experience their holidays. You’ll have the opportunity to accelerate your growth through meaningful challenges, new experiences and the freedom to shape your own path. You’ll create impact for our future by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our enhanced international community of talented, collaborative and passionate teams. The difference you’ll make You’ll sit in the Workforce Planning team, reporting to the Head of Strategic Workforce Planning & Optimisation. Working with Operations, Business Process Outsourcing (BPO) partners, Training and Quality, you’ll create accurate, cost-effective schedules that balance customer demand, employee needs and development time. The team connects customer demand with operational capacity, helping the wider business make informed staffing decisions. By improving coverage, schedule accuracy and the use of available hours, you’ll support loveholidays in ensuring we provide excellent customer service while meeting our commercial performance objectives. Workforce Planning is part out of our Customer Experience department, supporting the teams who engage daily with our travelers across a full range of services and channels in all our markets This sits within our Business function, where customer understanding, supplier relationships and commercial judgement come together. By staying close to customer needs, market opportunities and commercial performance, Business teams help shape the loveholidays proposition and turn insight into better outcomes for customers, suppliers and the business. Your day-to-day: - Build, validate and publish schedules on time, using demand forecasts, skills and staffing requirements to optimise shifts, breaks and coverage, control costs and hand over risks to Operations and real-time teams. - Coordinate BPO schedule delivery and shared work across sites and vendors, maintaining a consolidated view of coverage, challenging gaps and driving corrective action. - With a customer-focussed mindset. partner with Training, Quality and Operations to schedule coaching, learning and other offline activities where capacity allows, meeting development needs while minimising customer impact. - Manage leave allocation and tracking within agreed limits, reconcile records with the People Operations team, and keep employee skills, hours and working arrangements accurate in the Workforce Management (WFM) system. - Amend task allocations within schedules in a flexible manner, and in conjunction with real time analysts, in response to incidents and issues that may otherwise impact on service outcomes - Own WFM scheduling configuration and user support, troubleshoot issues, test changes and validate outputs, while maintaining clear guidance and improving processes. - Use coverage and performance data to negotiate practical and innovative solutions with Operations, balancing service, cost and employee needs within workplace rules, policies and approval limits, while protecting employee information. - The scope of work includes scheduling for up to 100 internal agents and their line managers across 4–8 business functions, and monitoring and coordinating schedule delivery and coverage across 2–3 BPO vendors, 3–6 sites and more than 500 vendor agents. Your skillset: - A thorough understanding of contact centre operations, with hands-on experience creating and maintaining contact centre schedules in a WFM platform, including configuration, troubleshooting and output validation. Calabrio experience is highly valued. - Understanding of interval-level demand, staffing, service levels, shrinkage, occupancy and multi-skilled coverage, with sound judgement about service and cost trade-offs. - Strong analytical skills and confident use of spreadsheets (eg Google Sheets or Excel) or equivalent tools to spot trends and/or performance gaps, reconcile data, assess coverage, identify opportunities and explain recommendations. - Accountable, with high standards for your own work and that of others, showing attention to detail when handling employee and leave records, and in applying contractual working arrangements, shift and break rules consistently. - Action-focussed, with strong organisation and ownership, and the ability to meet schedule publication deadlines and manage competing priorities across teams, sites or partners. - Clear communication, negotiation and stakeholder management skills, including having a growth mindset and the confidence to challenge requests constructively, escalate risks and support WFM users as we strive to work better than yesterday. - You are collaborative and inclusive, sharing your expertise, collaborating with others to get the The interview journey: 1. Intro with a member of the Talent Acquisition team - 30 mins 2. 1st stage with Hiring Manager - 45 mins 3. Final stage with key stakeholder/s including an analytical competence activity, in office - 1 hour Perks of joining us: - Company pension contributions at 5% - Individualised training budget for you to learn on the job and level yourself up - Discounted holidays for you, your family and friends - 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum - Ability to buy and sell annual leave - Access to our electric vehicle salary sacrifice scheme - Cycle to work scheme, season ticket loan and eye care vouchers   Our commitment to inclusion At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions. As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.