IT Administration Specialist

Location: Intellias Meet your recruiter Yuliya Tsyapenko yuliya.tsyapenko@intellias.com https://www.linkedin.com... Vacancy details IT Administration IT Administration Specialist Middle Lviv, Ukraine Office APPLY NOW REFER A FRIEND Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the challenges of tomorrow. What project we have for you We’re looking for a customer-oriented & experienced IT Administration Specialist to join our operations team in the Lviv office and deliver efficient and high-quality IT support to employees. You’ll be the go-to person for hardware and infrastructure support across our offices ensuring employees have the right equipment, workspaces run smoothly, and office IT systems stay operational. What you will do Hardware equipment management — procure, configure, deploy, replace, and upgrade laptops (macOS & Windows), monitors, peripherals, and mobile devices for employees Workplace administration — process workplace type changes (office/remote/hybrid), manage shared workspace equipment, and ensure meeting rooms are fully functional. Office infrastructure maintenance — troubleshoot and repair printers, manage cable infrastructure in meeting rooms, and maintain office equipment inventory Physical security systems — support access control systems, monitor and maintain video surveillance systems, respond to security incidents. OS deployment & IT security — perform operating system upgrades and migrations, handle corporate password issues, register client laptops, and execute media sanitization procedures during employee offboarding Asset & inventory management — track IT equipment lifecycle, manage returns and reassignments, maintain accurate asset records Service desk operations — resolve IT support tickets via Jira, meet SLAs, collaborate with the broader IT Operations team What you need for this 3+ years of experience in IT support, helpdesk, or a technical support role Hands-on experience with macOS and Windows device configuration and troubleshooting Experience with hardware diagnostics and repair — laptops, monitors, printers, peripherals Knowledge of access control systems and basic network infrastructure Experience working with ticketing systems (Jira Service Management preferred) Strong organizational skills and ability to manage high volumes of concurrent requests Willingness to work on-site in the Lviv office. Will be a plus: Experience with video surveillance systems setup and maintenance Familiarity with BYOD policies. Knowledge of IT asset management best practices and tools. Experience with Windows OS deployment at scale (e.g., Windows 10→11 migrations) Understanding of media sanitization and data destruction procedures What it’s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.