Location: Ghana
You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 60-minute video sessions on our platform.
This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice.
We're seeking to partner with Clinical Psychologists and Counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching
What You'll Do
Provide 1-on-1 telehealth/or onsite mental health support for Intellect’s clients
Focus on clinical cases such as depression, anxiety, trauma, schizophrenia, eating disorders, addiction etc.
Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform
Requirements
Requirements
Has a Masters in Counselling or Clinical Psychology
Candidates must be skilled in Cognitive Behavioural Therapy or other evidence-based approaches (e.g. Motivational Interviewing, DBT, SFBT, etc.)
Candidate must have at least 300 clinical hours post masters degree
Candidate can communicate in English and their local language
Candidates with prior experience in EAP, counselling working adults or coaching managerial roles is a plus
Candidates who are open to working onsite if necessary is a plus
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
OKX is one of the world's leading crypto platforms — a regulated exchange, a self-custody wallet, and a growing ecosystem of decentralized applications used by millions globally. We move fast, ship constantly, and operate across trading, DeFi, payments, and social products — each with distinct users and design challenges.
Our design organization is in the middle of a meaningful transformation: raising craft standards, building tighter brand-to-product coherence, and embedding AI into how we work. We're backed by our core principles — We Before Me, Do the Right Thing, and Get Things Done — and we take those seriously in how we hire, build, and ship.
About the Opportunity
We're looking for a Senior Visual/UI Designer to join the Visual System Team — the team responsible for how OKX looks and feels across every product surface (Mobile + Web). You'll work at the intersection of brand expression and product design, crafting the visual layer that makes OKX products feel distinctive, coherent, and trusted.
This isn't a role where you receive a finalized wireframe and skin it. You'll be involved early — shaping how features are visually conceived, how brand moments are integrated into product flows, and how visual systems scale across an ecosystem of products used by millions.
You'll work within OKX's Visual Systems infrastructure alongside the Design System and Content System teams, contributing to scalable visual frameworks — illustration guidelines, motion principles, iconography standards, and brand-in-product patterns — that raise quality across the entire product.
What You’ll Be Doing
Design product visual experiences.
Create high-quality visual and UI design for OKX products — spanning trading, wallet, payments, and social features. Own the visual execution of key product surfaces, from concept through to pixel-perfect delivery. Balance beauty with clarity in a domain where trust and usability are non-negotiable.
Contribute to visual systems.
Work within and contribute to OKX's visual systems — shared illustration styles, motion tokens, color systems, iconography, and layout patterns. Your work should strengthen the system, not create one-off exceptions. Think in terms of reusable, scalable assets, not just deliverables.
Use AI tools in your design workflow.
Actively integrate AI into your daily practice — using generative tools for ideation, exploration, variation, and asset production. You're expected to experiment with AI-assisted workflows and bring what works back to the team. This is a core part of how we work, not an optional extra.
Bridge brand and product.
Translate brand direction into in-product visual experiences. Work with the Brand Design team to ensure that visual identity is consistent from marketing to core product — same palette, same sensibility, same quality bar.
Collaborate cross-functionally.
Partner with product designers, engineers, and product managers to ensure visual design decisions are grounded in user needs and technically feasible. Participate in design reviews, give and receive critique constructively, and communicate your rationale clearly.
Pitch and present.
Propose creative concepts to team leads and stakeholders. Articulate the reasoning behind visual choices — not just what you designed, but why it's the right solution for the user and the brand.
What We Look For In You
4–6 years of experience in visual design or UI design, with a portfolio that demonstrates strong craft, attention to detail, and modern design sensibility across digital products. Mobile-first experience is essential.
Fluency with AI design tools — you actively use tools like Midjourney, DALL·E, Figma AI features, or similar generative tools in your design workflow for ideation, exploration, and production. You don't just know about them; you use them to work faster and think wider.
Strong visual craft — typography, color, composition, layout, and a keen eye for detail. You deliver pixel-perfect work and care about the micro-interactions and polish that separate good from great.
Experience contributing to or working within design systems — you understand tokens, components, and how individual design decisions connect to a larger visual language.
Proficiency in Figma and prototyping tools. Ability to produce high-fidelity prototypes that communicate motion and interaction intent.
Solid understanding of human-centered design principles and how visual design serves usability, trust, and emotional connection — not just aesthetics.
Clear communication skills — you can articulate design rationale, present to stakeholders, receive critique gracefully, and collaborate with non-designers.
Nice to Haves
Experience designing for fintech, crypto, or trading platforms — you understand the visual language of trust, precision, and data density.
Illustration or motion skills — you can create original visual assets, not just compose them.
Experience working with globally distributed teams across offices and time zones.
Familiarity with how visual design integrates with front-end implementation — you understand CSS, design tokens, and component architecture well enough to collaborate effectively with engineers.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
#LI-EW1
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
seniorSingapore, Singapore; Experience working with globally distributed teams across offices and time zones
Location: Home based - Worldwide
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
The Canonical Kernel Team is seeking exceptionally talented technology experts and industry veterans with a proven track record in operating systems kernel development or low level system engineering to take the lead in the architecture, implementation, and ongoing delivery of the following (but not limited to) aspects of the Ubuntu Linux kernel:
Driving engagements for key Silicon and Cloud partners to provide optimal solutions for their platforms
Leading the mitigation of common vulnerabilities and exposures for Ubuntu Linux as well as driving active hardening in the kernel
Architecting enhancements to performance and correctness to make Ubuntu Linux the most reliable and highest performing Linux kernel available today
Streamlining the packaging and distribution of particularly troublesome third-party components for optimal experience by end users
Developing new means to deliver Ubuntu Linux at scale to the strict quality standards and delivery schedules expected by end users
While not a formal managerial role, the successful candidate will possess strong people skills and natural ability to lead engineers within the team, as well as working with other external teams to coordinate adoption and delivery.
We are looking for individuals with not only an incredibly deep technical background in operating system kernels and distributions, but also a strong flair for leadership and taking initiative to drive ideas and the associated delivery teams to completion.
While we hesitate to put a specific number of years of experience as a requirement for an applicant as that does not take into account relative ability or circumstances, for a comparative guideline we would be seeking candidates with the demonstrated technical equivalent of 15+ years of industry experience.
Location:
We have home-based lead kernel engineer roles in every timezone, although the individual aspects as listed above may be linked to a specific geographic region.
What the role entails
Set the technical direction and lead the delivery of a team of junior and mid-career engineers for a key aspect of Ubuntu Linux
Work closely with management within and outside the team to track and coordinate initiatives to delivery
Collaborate daily with other senior technical leadership on the Kernel Team on how best to ensure Ubuntu stays at the pinnacle of Linux distributions
What we are looking for in you
Well-organised and motivated self-starter able to thrive in a remote work environment
Strong communication skills in English, both written and verbal
Expert understanding of the C programming language
Demonstrated expertise working in a *nix-based operating system kernel and distribution. While direct Linux experience would be ideal, it is not required.
Python and Bash scripting ability
Powerful grasp of the capabilities and nuances of the git version control system
Prior experience developing with software packaging formats, with direct Ubuntu/Debian/Snap experience being highly regarded
Ability to travel internationally at least twice a year for company events of up to two weeks length
Nice-to-have skills
Strong background in RTOS and real-time performance analysis
Demonstrated experience with kernel patching and debugging
Strong grasp of device drivers, BSP’s, and other low level system engineering
Prior experience with Rust, ideally as it pertains to the Linux kernel
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Remote
Automattic, the tech powerhouse behind
WordPress.com
,
Jetpack
,
Tumblr
, and
WooCommerce
, is looking for the world’s best systems engineers. On our Systems team, you’ll deliver high availability, performance, and security for tens of billions of page views and over a billion web surfers each month—from
30 private data centers
in 30 locations on 6 continents. Help us develop, build, and maintain a leading global infrastructure and share our learnings with the world.
As part of a small and vertically integrated team responsible for a huge setup, you’ll have a unique opportunity to participate in all aspects of the management of our infrastructure, including:
Maximizing the availability and uptime of all services through proactive planning, sound architectural decisions, automation and rapid response to failures;
Making Automattic services as fast as possible for our users through optimization of server-side and client-side interactions, and work with 3rd party services where necessary;
Ensuring our services are safe and secure for both our users and employees through a combination of proactive monitoring and enforcement, real-time response, and maintaining data integrity/backups to allow recovery from disasters;
Removing as much friction as possible between Automattic developers and their goal of shipping software. When there are questions, we provide answers—usually in a matter of minutes, sometimes seconds;
Here's a real-time traffic map. Each color represents an Automattic data center:
http://automattic.com/automattic-data-centers
The Systems Engineer position might be a good fit if you:
Have maintained large Nginx setups with advanced routing configuration, load balancing, reliable performance and high availability;
Have run very large MySQL/MariaDB deployments while maintaining an unparalleled level of performance, uptime and data integrity;
Have experience running and debugging PHP applications at scale;
Understand the relationship of these services with the lower level systems stacks - filesystems, network, memory management, kernel internals, etc;
Have deep operational and maintenance experience with very large and complex public facing web hosting systems;
Can autonomously architect, prototype, and maintain solutions to different problems and hosting requirements;
Possess extreme attention to detail and strive for unparalleled operational excellence;
Are open and available for a 2-3 week post-COVID travel per year to meet up with your teammates in person.
Want to know more about how we do things? Watch:
We are looking to expand our team and aim to reflect and expand on the diversity of Automatticians currently working with us. At Automattic, we value diversity and know that different perspectives will ensure our team is innovative and creative thinking.
Salary range: $120,000-$180,000+ USD.
Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.
We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our
Benefits Page
. And check out these links to learn more about
How We Hire
and
What We Expect from Ourselves
.
#LI-DNI
About Automattic
Now in
our 20th year
, we’re the people behind
WordPress.com
,
WooCommerce
,
Beeper
,
Tumblr
,
Simplenote
,
Jetpack
,
Longreads
,
Day One
,
PocketCasts
, and more. We believe in making the web a better place.
We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.
We believe in Open Source
, and the vast majority of our work is available under the
GPL
. Automattic is a
Most Loved Company
, an Equal Opportunity employer, and
Disability Confident Committed
. (
Here’s what that might mean for you
.) If you need accommodations during the application or interview process, please
fill out this form
. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our
Employee Resource Groups
.
You can track your application status and more at
MyGreenhouse
.
To learn about how we handle your data, please review our
Job Applicant & Candidate Privacy Notice
and our
Privacy Policy
.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster
here
. Automattic participates in the
E-Verify program
in certain locations, as required by law
.
Location: Cyprus
Workplace: hybrid
About the Team
We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
About the role
We're looking for a Linux Administrator to join our Infrastructure team, responsible for building, operating and continuously improving all of our infrastructure services — from core services to observability and private clouds.
Our infrastructure supports the stable operation of a large-scale trading platform and includes 2,000+ virtual machines and 300+ physical servers, running predominantly on Ubuntu. The stack ranges from core services like LDAP, PowerDNS and NTP, to an observability stack (Prometheus, Thanos, Loki, Grafana, Jaeger) and private clouds based on OpenStack and Kubernetes, as well as services such as GitLab, Artifactory and Vault.
You’ll work in a team of experienced infrastructure engineers, using Scrum and Agile practices, with two-week sprints and a strong focus on automation, reliability and continuous improvement.
The position is hybrid, with 3 days per week from our office in Limassol or Larnaca, with a flexible start time — anytime before 12:00 pm EET/EEST.
Why this role?
You’ll be part of the team responsible for the production environment behind products used by millions of users, working directly with development teams, helping them troubleshoot infrastructure-related issues and keep their services running reliably in production.
It’s a good fit for an engineer who enjoys troubleshooting, automation and making infrastructure more reliable and scalable, rather than simply maintaining servers.
Tasks
Oversee various services and associated infrastructure components, including DNS, Gitlab, Artifactory, Vault, Loki, Prometheus etc;
Perform day-to-day operational tasks such as upgrades, CVE patching, backup and restore, security scans, and monitoring;
Design, configure, maintain and troubleshoot Linux systems across different environments, including bare metal, virtual machines and containers.
Resolve incidents, provide support coverage, categorize issues, conduct post-mortems, and perform root cause analysis;
Manage and support private clouds (Openstack and Kubernetes);
Ensure environments are stable and adhere to availability SLAs;
Work towards reducing operational effort;
Automate repetitive operational tasks and continuously reduce manual effort;
Collaborate with development teams to troubleshoot infrastructure-related issues in production;
Keep infrastructure documentation and operational procedures up to date;
Engage in constant upskilling to stay updated with industry best practices.
Requirements
3+ years of professional experience as a Linux System Administrator, DevOps Engineer, or Site Reliability Engineer, with a focus on infrastructure.
Extensive experience in designing, building, configuring, and troubleshooting Linux servers across various environments (bare metal, container, cloud);
Experience with Linux server configuration, maintenance and troubleshooting in production.
Understanding of process control, logging and Linux service management.
Experience with infrastructure services such as Vault, Artifactory, DNS and similar platform components.
Proficiency with automation tools such as Chef, Ansible, or Salt;
Experience with Docker, Kubernetes and containerized environments;
Experience with monitoring and log aggregation tools like Grafana, ELK, or Graylog;
Experience in deploying and maintaining systems on cloud solutions such as OpenStack, VMware, Proxmox, or public cloud platforms such as AWS, GCP, Azure.
Skilled in scripting languages such as Bash and Python;
Familiarity with configuring various servers and databases, including Apache Tomcat, Nginx, MySQL DB, PostgreSQL, Kafka, RabbitMQ, etc;
Experience with DevOps tools and CI/CD workflows.
At least C1 in Russian and B1 in English.
Nice to have
Hands-on experience with Kubernetes, including troubleshooting workloads and cluster-related issues.
Hands-on experience with OpenStack, including deployment, configuration, maintenance or troubleshooting of private cloud environments.
Hands-on experience with Chef.
Experience with GitLab CI/CD, Jenkins or GitHub Actions.
Experience working with fintech/trading, or other high-load and mission-critical systems.
We offer
Hybrid work model in our brand-new offices (Limassol or Larnaca).
Health insurance and mental health services.
13th salary and 21 vacation days per year.
Sick leave without medical certificate: 3 days per quarter.
Catered breakfast and lunch at the office.
Tuition reimbursement (kindergartens/schools).
Onsite Gym.
Corporate events and workshops.
Bonuses for special events (e.g., child's birth).
Birthday and anniversary gifts.
Company-provided laptop.
Corporate AI subscriptions (Claude, Gemini, GPT, etc.).
Access to a rewards marketplace offering a variety of products and language courses, redeemable using the company’s internal currency.
With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.
Join us today, and let's shape the future of fintech together!
Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
#LI-JM1
Location: Office Based - Beijing, China
Canonical's Device Delivery Team works with tier-1 OEM and ODM customers to pre-load Ubuntu Desktop and Ubuntu Core, bringing Ubuntu directly to millions of users.
As a Software Engineering Manager you will lead and manage the software engineering team to deliver OEM enablement projects. This fast-paced environment requires excellent time management, deep knowledge of the Linux system, low-level debugging, critical thinking, problem-solving skills and management ability.
Key responsibilities
Recruit, motivate, mentor, and enable your team to succeed in delivering quality products
Set goals with the team; prioritize tasks, identify and measure team health indicators
Maximise the results of team members and support their career growth
Coordinate with project managers, HWE, QA and certification management
Monitor projects from kickoff to post-mortem and handle escalations
Communicate, understand, and resolve the technical challenge with OEMs, ODMs, SiPs, IHVs
Prioritize customer requests globally
Collaborate with product engineering teams (including Desktop, Foundations, Kernel, and Security)
Provide leadership for methodologies, strategies, standards, tools, and best practices
Must be able to travel to the EU, USA, China, and Taiwan
Required skills and experience
A Bachelor (or higher) degree in STEM, preferably computer science or software engineering
Proven track record in technical roles with Linux, preferably Ubuntu or Debian
Commitment to development and testing methodologies, and maintainable code quality
Experience with management responsibilities
Ability to work collaboratively in a team environment
Ability to be productive in a globally distributed team through self-discipline and self-motivation
Commitment and energy to deliver on schedule
Strong English and Chinese language communication skills, both written and verbal
Desirable skills and experience
Making technical decisions for a team as a tech lead
Software architecture and design experience
Software development or operations experience with: Ubuntu - kernel and userspace, deb/snap packaging, QEMU/KVM, LXC/LXD, Containers, Python, Go, C, bash, Postgresql, Mongo, Kubernetes, OpenStack, Ceph, AI/ML
Participation in open-source development projects
Experience with CI/CD
Canonical is an equal opportunity employer
Canonical believes a diverse workforce enhances our ability to deliver world class software and services which meet the world’s computing needs. We are committed to ensuring equal employment opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#LI-ET1 #stack
Location: Riyadh, Saudi Arabia
As an Application Architect at Müller's Solutions, you will be responsible for designing and implementing scalable, reliable, and efficient application architectures. You will collaborate with cross-functional teams, including developers, business analysts, and project managers, to understand business requirements and translate them into technical solutions. Your expertise in application design and architecture will be critical in ensuring the successful development and deployment of high-quality software applications.
Responsibilities:
• Design and implement application architectures that meet functional and non-functional requirements.
• Collaborate with business stakeholders and development teams to understand and define application requirements.
• Evaluate and select appropriate technologies, frameworks, and platforms for application development.
• Create architectural documentation, including diagrams, models, and technical specifications.
• Provide technical guidance and support to development teams throughout the software development lifecycle.
• Conduct code reviews to ensure adherence to architectural principles and best practices.
• Stay up-to-date with emerging technologies and industry trends in application design and development.
Requirements
Requirements:
• Bachelor's degree in Computer Science or a related field.
• Proven experience as an Application Architect or in a similar role, demonstrating expertise in designing and implementing application architectures.
• Strong knowledge of software development methodologies and best practices.
• Proficient in multiple programming languages and technologies.
• Experience with application frameworks and platforms.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and collaboration skills to effectively work with cross-functional teams.
• Proven track record in delivering high-quality software applications.
Preferred qualifications:
• Master's degree in Computer Science or a related field.
• Certification in application architecture or related areas.
• Experience in designing and implementing cloud-based applications.
• Familiarity with DevOps practices and tools.
Benefits
1- Attractive Package.
2- Family Benefits.
3- Visa.
4-Air Tickets.
Location: Yerevan, Armenia
Description
We are looking for a detail-oriented, self-oriented and experienced Contract Operations Specialist to join our dynamic and fast-growing team.
Responsibilities
Manage, optimize, and continuously improve Jira workflows related to the end-to-end contract signing and document management process
Analyze contract workflows and operational data to identify inefficiencies, recurring issues, and opportunities for process improvement
Prepare regular analytical reports and performance insights to support management decision-making and identify risks, and areas for improvement
Oversee the end-to-end document lifecycle, including document creation, registration, review, approval, signing, distribution, filing, archiving, and retrieval
Review and approve Jira tickets related to contracts and documentation, ensuring accuracy, completeness, proper documentation, and compliance with internal policies and procedures
Maintain a strong understanding of document management principles, internal documentation standards, and contract administration requirements
Monitor contract processing timelines and operational performance, proactively identifying delays and implementing corrective actions to improve turnaround time.
Ensure the confidentiality, integrity, and controlled access of contractual and business documentation throughout its lifecycle
Establish and maintain effective document classification, naming, registration, filing, and archiving practices across digital and physical records
Maintain a structured and easily accessible document archive, enabling efficient document retrieval, traceability, and long-term preservation of records.
Coordinate and communicate effectively with Legal, Procurement, Finance, Operations, and other stakeholders involved in contract and document management.
Develop and deliver training sessions on contract signing, document management, Jira workflows, and related operational procedures.
Create and maintain process documentation, guidelines, and standard operating procedures (SOPs) to ensure consistency and knowledge continuity across teams
Support process automation and digitalization initiatives by identifying opportunities to reduce manual work, improve data quality, and increase operational efficiency
Requirements
At least 2 years of professional experience in a similar role
Advanced knowledge of Armenian, Russian, and English languages
Accurate, detail-oriented personality, ability to meet deadlines
Advanced practical knowledge of MS Excel is a must
Excellent communication and negotiation skills
Strong time management skills
Analytical thinking and problem-solving skills
Interpersonal skills, ability to develop effective working relations with colleagues
High sense of responsibility and ability to work under pressure
Strong interpersonal and communication skills
Location: Remote-Friendly (Travel-Required) | San Francisco, CA | Seattle, WA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role:
We are looking for Research Engineers to help us redesign how Claude interacts with external data sources. Many of the paradigms for how data and knowledge bases are organized assume human consumers and constraints. This is no longer true in a world of LLMs! Your job will be to design new architectures for how information is organized, and train language models to optimally use those architectures.
Responsibilities:
Designing and implementing from scratch new information architecture strategies
Performing finetuning and reinforcement learning to teach language models how to interact with new information architectures
Building “hard” knowledge base eval sets to help identify failure modes of how language models work with external data
Designing and evaluating advanced agentic search capabilities.
You may be a good fit if you:
Are a very experienced Python programmer who can quickly produce reliable, high quality code that your teammates love using
Have good machine learning research experience
Have experience developing software that utilizes Large Language Models such as Claude
Are results-oriented, with a bias towards flexibility and impact
Pick up slack, even if it goes outside your job description
Enjoy pair programming (we love to pair!)
Want to partner with world-class ML researchers to develop new LLM capabilities
Care about the societal impacts of your work
Have clear written and verbal communication
Strong candidates will also have experience with:
Collaborating with product teams to quickly prototype and deliver innovative solutions
Building complex agentic systems that utilize LLMs
Developing scalable distributed information retrieval systems, such as search engines, knowledge graphs, RAG, indexing, ranking, query understanding, and distributed data processing
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$350,000
—
$850,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco, CA | New York City, NY | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role:
Multi-Agent systems are becoming an increasingly important part of how AI is deployed, whether via fast small-model subagents inside a product, or
large groups of agents
solving
very large problems
. Training Claude to be maximally effective and safe within large groups is a challenging new area of reinforcement learning, and represents a new axis for scaling test time compute.
We are looking for researchers who have experience training multi-agent systems at the largest scale and an appreciation for the incentives and mechanism design that come into play.
Responsibilities:
Help create and optimize environments and data for model training that maximize Claude’s performance or ease of use on agentic tasks
Ideate, develop, and compare the performance of different agent harness configurations (eg memory, context management, communication architectures for agents)
Design and implement rigorous quantitative benchmarks for large scale agentic tasks
Work with our product org to find solutions to our most vexing challenges in applying agents to our products
You may be a good fit if you:
Have experience with large-scale RL on language models
Have experience training multi-agent systems
Enjoy going deeply into the roots of a problem and understanding its foundations, rather than its surface.
Have good communication skills and an interest in working with other researchers on difficult tasks
Have a passion for making powerful technology safe and societally beneficial
Are excited for a mission-driven org with fast-paced, impactful work
Representative projects:
Design and build reinforcement learning environments to train groups of Claudes how to solve problems together efficiently
Design and build agent affordances that unlock new capabilities and scales of agents, while keeping the Bitter Lesson in mind
Design and build a novel eval that measures how large teams of agents interact in groups to solve problems
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$500,000
—
$850,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco, CA | New York City, NY | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role:
Running machine learning (ML) algorithms at our scale often requires solving novel systems problems. As a Performance Engineer, you'll be responsible for identifying these problems, and then developing systems that optimize the throughput and robustness of our largest distributed systems. Strong candidates here will have a track record of solving large-scale systems problems and will be excited to grow to become an expert in ML also.
You may be a good fit if you:
Have significant software engineering or machine learning experience, particularly at supercomputing scale
Are results-oriented, with a bias towards flexibility and impact
Pick up slack, even if it goes outside your job description
Enjoy pair programming (we love to pair!)
Want to learn more about machine learning research
Care about the societal impacts of your work
Strong candidates may also have experience with:
High performance, large-scale ML systems
GPU/Accelerator programming
ML framework internals
OS internals
Language modeling with transformers
Representative projects:
Implement low-latency high-throughput sampling for large language models
Implement GPU kernels to adapt our models to low-precision inference
Write a custom load-balancing algorithm to optimize serving efficiency
Build quantitative models of system performance
Design and implement a fault-tolerant distributed system running with a complex network topology
Debug kernel-level network latency spikes in a containerized environment
Deadline to apply:
None. Applications will be reviewed on a rolling basis.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$280,000
—
$850,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Riyadh, Saudi Arabia
Join our team at Müller's Solutions as a Proactive Monitoring Specialist Lead and help us ensure the smooth and efficient operation of our clients' IT infrastructure. With our focus on Tech Outsourcing, Managed Services, and Global Tech Recruitment, we are committed to delivering top-quality solutions to empower businesses.
As a Proactive Monitoring Specialist Lead, you will play a crucial role in leading and managing a team of monitoring specialists. You will oversee the monitoring and analysis of system performance, identify potential issues, and take proactive measures to mitigate any risks. You will work closely with cross-functional teams to ensure optimal performance, availability, and security of our clients' IT systems.
Responsibilities:
Lead and manage a team of Proactive Monitoring Specialists, ensuring their training and development needs are met
Monitor the performance and availability of IT systems and infrastructure using monitoring tools and techniques
Analyze system logs and alerts to identify potential issues and vulnerabilities
Take proactive measures to ensure system performance, availability, and security
Create and maintain documentation for monitoring procedures and processes
Collaborate with technical teams to troubleshoot and resolve issues in a timely manner
Recommend and implement improvements to monitoring tools and processes for continuous enhancement
Stay updated with the latest technologies and best practices in proactive monitoring
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field
Proven experience as a Proactive Monitoring Specialist or similar role
Prior experience in leading or managing a team of monitoring specialists
Strong knowledge of monitoring tools and techniques, such as Nagios, Zabbix, or SolarWinds
Experience in analyzing system logs and alerts to identify potential issues
Proficiency in scripting languages, such as PowerShell or Python
Knowledge of IT infrastructure and networking principles
Excellent problem-solving and analytical skills
Strong communication and leadership abilities
Ability to work well under pressure and prioritize tasks
Location: Riyadh, Saudi Arabia
Join our team at Müller's Solutions as a Proactive Monitoring Specialist and help us ensure the smooth and efficient operation of our clients' IT infrastructure. With our focus on Tech Outsourcing, Managed Services, and Global Tech Recruitment, we are committed to delivering top-quality solutions to empower businesses.
As a Proactive Monitoring Specialist, you will play a crucial role in monitoring and analyzing system performance, identifying potential issues, and taking proactive measures to mitigate any risks. You will work closely with cross-functional teams to ensure optimal performance, availability, and security of our clients' IT systems.
Responsibilities:
Monitor the performance and availability of IT systems and infrastructure using monitoring tools and techniques
Analyze system logs and alerts to identify potential issues and vulnerabilities
Take proactive measures to ensure system performance, availability, and security
Create and maintain documentation for monitoring procedures and processes
Collaborate with technical teams to troubleshoot and resolve issues in a timely manner
Recommend and implement improvements to monitoring tools and processes for continuous enhancement
Stay updated with the latest technologies and best practices in proactive monitoring
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field
Proven experience as a Proactive Monitoring Specialist or similar role
Strong knowledge of monitoring tools and techniques, such as Nagios, Zabbix, or SolarWinds
Experience in analyzing system logs and alerts to identify potential issues
Proficiency in scripting languages, such as PowerShell or Python
Knowledge of IT infrastructure and networking principles
Excellent problem-solving and analytical skills
Strong communication and teamwork abilities
Ability to work well under pressure and prioritize tasks
Location: Riyadh, Saudi Arabia
As an Oracle Database Specialist at Müller's Solutions, you will play a crucial role in maintaining and optimizing Oracle databases to ensure their performance, availability, and security. You will work closely with cross-functional teams to design, implement, and support database solutions that align with the business needs of our organization and clients.
Responsibilities:
Design and implement Oracle database solutions based on business requirements and best practices.
Perform database installations, upgrades, and migrations.
Create and manage database objects, including tables, views, indexes, and sequences.
Monitor and optimize database performance, including query tuning, index management, and capacity planning.
Implement and maintain database security controls and access privileges.
Perform database backups, recovery, and disaster recovery procedures.
Collaborate with development teams to design and implement efficient database schemas and data models.
Troubleshoot and resolve database issues, working closely with technical teams to identify and implement solutions.
Stay updated with the latest Oracle database technologies, features, and best practices.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as an Oracle Database Specialist, with expertise in managing and optimizing Oracle databases.
Proficiency in Oracle database administration tasks, including installations, upgrades, and migrations.
Strong understanding of Oracle database architecture, performance optimization, and troubleshooting.
Experience with database backup, recovery, and disaster recovery procedures.
Knowledge of Oracle security practices and access controls.
Familiarity with SQL and PL/SQL programming languages.
Excellent problem-solving and analytical skills.
Ability to work independently and collaboratively in a team environment.
Strong communication and interpersonal skills.
Location: Riyadh, Saudi Arabia
At Müller's Solutions, we are currently looking for a skilled and experienced Oracle Administrator to join our team. As an Oracle Administrator, you will be responsible for the administration, maintenance, and support of Oracle databases to ensure their optimal performance, availability, and security.
Responsibilities:
Install, configure, and upgrade Oracle database software.
Create and manage database instances, schema objects, and user accounts.
Perform routine database maintenance tasks, such as backups, recovery, and patching.
Tune and optimize Oracle database performance, including query optimization and index management.
Monitor database activity and performance, and proactively address potential issues.
Implement and maintain database security and access controls.
Manage and resolve database incidents and problems.
Collaborate with development and infrastructure teams to implement database changes.
Stay updated with the latest Oracle database technologies, features, and best practices.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as an Oracle Administrator, with expertise in managing and supporting Oracle databases.
Proficiency in Oracle database administration tasks, including installation, configuration, and upgrades.
Strong knowledge of Oracle database architecture, performance optimization, and troubleshooting.
Experience with database backup, recovery, and patching procedures.
Knowledge of Oracle security practices and access controls.
Good understanding of SQL and PL/SQL programming languages.
Excellent problem-solving and analytical skills.
Ability to work independently and collaboratively in a team environment.
Strong communication and interpersonal skills.
Location: Riyadh, Saudi Arabia
Join our team at Müller's Solutions as an Expert Specialist Dev & Ops of Monitoring and Control Systems and contribute to the development and operation of cutting-edge systems that enable monitoring and control of critical processes. With our focus on Tech Outsourcing, Managed Services, and Global Tech Recruitment, we are committed to delivering top-quality solutions to empower businesses.
As an Expert Specialist in Dev & Ops of Monitoring and Control Systems, you will play a crucial role in designing, developing, and maintaining robust and efficient monitoring and control systems. Your expertise in software development, system configuration, and DevOps practices will be key to ensuring the reliability, availability, and performance of our clients' systems.
Responsibilities:
Design, develop, and maintain monitoring and control systems for critical processes
Collaborate with stakeholders to understand system requirements and translate them into technical designs
Implement software and system configurations to meet monitoring and control requirements
Automate system monitoring and control processes using DevOps practices and tools
Analyze system performance and identify areas for optimization and improvement
Perform troubleshooting, debugging, and resolution of system issues
Maintain documentation of system designs, configurations, and processes
Stay updated with the latest technologies and best practices in monitoring and control systems
Requirements
Bachelor's degree in Computer Science, Engineering, or a related field
Proven experience in software development and system configuration
Strong knowledge of monitoring and control systems and related technologies
Experience in implementing DevOps practices and tools for automation
Proficiency in programming languages such as Java, Python, or C++
Knowledge of database systems and SQL
Experience in troubleshooting and debugging complex systems
Excellent problem-solving and analytical skills
Strong communication and collaboration abilities
Ability to adapt to changing requirements and prioritize tasks
Location: Remote
Workplace: remote
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
At Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.
CSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.
In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.
What Success Looks Like
In 3 months
· Complete Arcadia Core Platform certification and onboarding requirements
· Successfully onboard to all customers in assigned portfolio
· Coordinate with internal teams to create and execute against project timelines
· Communicate project status updates to customer leadership
· Provide support to assigned customer accounts with oversight
· Know each assigned customers’ scope of work and overarching Arcadia use cases
· Drive issue resolution through coordination with internal teams
· Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance
· Have a strong understanding of Arcadia’s security protocols and processes
· Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication
In 6 months
· Act as the primary CSM on assigned customer accounts with minimal oversight
· Manage day to day operations of each customer
· Train customers on the base platform and be able to tailor the training to customers’ needs
· Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level
· Be knowledgeable on a customer’s strategic goals and initiatives supported through Arcadia
· Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives
· Assist in leading and executing planning and adoption workshops with customers
· Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans
· Understand and translate issue impact relative to customers’ business needs
· Full accountability for managing small to medium implementation projects for Arcadia data feeds and applications
· Develop strategic customer roadmaps, focusing on growth, adoption, and partnership in collaboration with management
· Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks
· Assist management in designing and executing a contract renewal strategy for an applicable customer
In 12 months
· Manage several customer accounts independently
· Train customers across Arcadia product suite
· Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case
· Develop strategies to help a client reach their business goals through solutioning, product configuration changes and trainings
· Have full accountability in developing strategic customer roadmaps, focusing on growth, adoption, and partnership
· Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers
· Work with product and engineering teams to relay customer feedback on feature improvements.
· Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers
What You'll Be Doing
Serving as the primary day-to-day point of contact for customers live on the Arcadia platform
Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to support capability adoption plans
Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers
Driving adoption and scaling the use of Arcadia capabilities at your customers to pave a path for Arcadia capability growth
Investigating escalated and highly complex issues to develop remediation plans with internal teams. Driving complex issue resolution through collaboration with cross-functional Arcadia teams
Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes.
Developing strong customers relationships and effectively communicating issue root cause/remediation and product functionality
Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation and managing platform adoption.
Conducting customer trainings and demos across the Arcadia product suite to facilitate adoption
Acting as the translator between internal and external teams regarding complex technical concepts and business needs
Educating customers on Arcadia processes including data integration, data processing, upgrades, issue resolution
Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success across multiple population health programs
Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes to be first line of support for customers
Leveraging tools such as Jira, Confluence, Smartsheet, and SQL
What You'll Bring
Years related work experience; Customer Success Manager: 5+
Bachelor’s degree in IT or related technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience
Experience working in technology or healthcare, preferably on the vendor side
Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality clearly
Experience communicating with a wide range of audiences (tech, business, clinical, executive)
Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc.
Regularly learn new skills, make timely decisions, and adapt well to change
Strong analytical, quantitative, problem solving and organizations skills
Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines
Thrive as a self-starter with the curiosity and tenacity to learn complex concepts
Exceptional ability to complete committed follow-ups and tasks
Ability to travel approximately 30%.
Would Love for You to Have
Multiple years in IT support or relevant experience. Healthcare industry experience is a plus
Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus
Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field Experience in value-based care. A robust understanding of EHR and claims data
Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders.
Knowledge of HIPAA, experience with EHR and/or Claims data, or experience in a secure data systems environment is a plus
What You'll Get
Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity
Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
A flexible, remote friendly company with personality and heart
Employee driven programs and initiatives for personal and professional development
Great benefits like flextime time off
Be a member of the Arcadian and Barkadian Community
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
УдалённоleadHome based - Worldwide
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