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Location: Paris, France; Lyon, France; Marseille, France; Bordeaux, France Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🤹 OPERATIONS AT ALAN Behind Alan's performance lies an Operations team that is anything but back-office. At Alan, Ops is a strategic function: we define the vision, build the systems, and own the outcomes that make our insurance and healthcare products work at scale. As a Senior Ops & Product Builder, you will own some of the most critical and ambiguous challenges in the company. You will shape strategy, drive cross-functional alignment, and build solutions with lasting impact on Alan's P&L and member experience. You’ll be joining 80+ talented, committed, passionate Ops team members working globally on all our services. You’ll be among the team mates structuring this community. ⭐️ THE CHALLENGES We are looking for driven professionals and entrepreneurs with a strong operational background to disrupt the way we traditionally think about insurance or healthcare. Our goal is to delight our members everywhere as we keep on scaling and building new services in France and internationally. The job description is simple: you set the vision, make the hard calls, and own the outcome. Here are some examples of missions our team is covering that you could lead: - Saving millions through fraud detection: Building a detection capability with no playbook. Owning make-vs-buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem-level fraud strategy. - Building a global recovery engine: Establishing a billing monitoring framework to identify gaps early on. Then building assets & partnerships to drive costs down : designing a global recovery system that adapts to local legislation to support Alan’s expansion. With millions invoiced every month and high growth, the impact on P&L is direct. - Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress. - Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction. ⭐️ IF YOU HAVE SOME OF THE FOLLOWING, YOU MAY BE A GREAT FIT ⭐️ - You have at least 10 years of professional experience in Operations management or entrepreneurship - You are fully fluent in English and Spanish or French or Dutch - You have a high level of structure and strong analytical skills (including Sql fluency for data analysis) - You independently own high-ambiguity, high-impact initiatives (typically >10M€/year business impact) - You excel at defining a clear vision and roadmap on your scope, lead product reviews, and drive make-or-buy decisions - You make hard prioritization calls with partial information and manage key external partnerships autonomously - You are a thought leader and implement innovative uses of AI and automation across crews - You are a strong mentor: you make the people around you better, and you drive significant community impact For this role we are looking to hire within the D-F https://alan.com/en/careers/a/salary-equity level range based out of France, Belgium or Spain. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work #LI-DNP

Location: Cork, Ireland D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Maintain the integrity of all computer workstations and associated software within the organization Act as the main point of contact for employees who are experiencing computer issues Ongoing maintenance and future planning needs of the company's desktop infrastructure Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency Evaluate applications and software patches for desktop applications to see if they will solve desktop issues Resolve software, hardware and device issues reported by the end users Installation, configuration and ongoing usability of desktop hardware and software IT support relating to technical issues involving Connect client Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts Work with the project management team on PC builds and network equipment deployments Troubleshoot PC connectivity issues Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system Installation of packaged software and authorized 3rd party software Remote access solution (VPN) implementation and support Document and update the local client environment Escalate service issues when required Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required Oversee the maintenance and tracking of assets Business Continuity & Disaster Recovery testing Advise and train staff on computer operations and software applications New staff on-boarding participation Requirements A strong understanding of Information Technology; trends, products and solutions Experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support Customer focused with a passion and drive for customer satisfaction and delivering business values Friendly, supportive and flexible personality with quick learning ability Solid problem solving and analytical skills Ability to work independently as well as willing to follow directions and best practices Great communication and interpersonal skills Good team player with planning and organizing skills ITIL certification is an advantage Fluent English both written and verbally are strongly required Successful candidates have to declare Criminal record extract not older than three months Benefits Broad range of activities, tasks, and projects Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

GTE is the world’s fastest decentralized trading venue, backed by GSR, IMC, Flow Traders, and other top-tier market makers and VCs. The company offers trading from anywhere in the world, 24/7, permissionless, with no brokerage account required. The team includes talent from Jump, Citadel, HRT, GSR, Google, Palantir. Задачи: — Design low-latency ingestion pipelines, ensuring message ordering, deduplication, and backpressure handling. — Implement consensus-based failover and snapshotting for resilience and leader coordination. — Manage memory layout, allocation strategy, and hot-path locality. — Coordinate with infrastructure team to handle data persistence, cold storage, and historical reindexing. Требования: — Remarkable backend engineering experience in production environments in Rust or C++. — Strong grasp of distributed systems design: log replication, failure recovery, snapshotting, consensus (Raft/Paxos). — Deep familiarity with event-driven architectures: ordered delivery, deduplication, replay, state machines. — Experience with high-throughput async systems such as tokio, epoll, io_uring. — Proficient with memory-safe performance tuning: preallocation, arena allocators, cache-line alignment. — Comfortable working close to the metal: Linux internals, syscall-level tuning, and debugging with perf. Плюсом будет: — Experience with Go in production environments. — Prior work on crypto data indexers, block explorers, or DeFi. — Knowledge of low-level blockchain primitives (e.g., Merkle proofs, EVM logs, calldata parsing). — Contributions to open-source Rust or crypto infrastructure projects. — Exposure to consensus layer mechanics or validator/network observability. Условия: — Remote work or office in NYC (relocation help may be provided in some cases). — Salary 150-250k USD/year gross + tokens (up to 750k total compensation by current valuation).

Location: Morocco; Egypt Project Responsibilities Operate and maintain on-premise infrastructure environments across DEV, TEST, STAGING, UAT, and PROD. Ensure network zoning and environment segregation in line with External / DMZ / Internal architecture. Configure and support Web Application Firewalls (WAFs) and controlled traffic flows between zones. Operate and maintain External and Internal API Gateways. Support enterprise integrations via the Software AG integration platform. Operate identity and access management infrastructure, including miniOrange IdP, MFA, and OIDC integrations. Design, maintain, and operate CI/CD pipelines using Azure DevOps, including secure release promotion. Implement and operate Secure SDLC controls (SAST, SCA, DAST). Implement and maintain monitoring, logging, and audit capabilities (Prometheus, Grafana, Graylog, Sentry, SIEM forwarding). Support backup, replication, and disaster recovery activities, including DR testing. Requirements Must-haves 5+ years of experience in DevOps or Infrastructure Engineering. Experience with on-premise infrastructure deployment and operations in enterprise environments. Experience managing multiple isolated environments (DEV, TEST, STAGING, UAT, PROD). Knowledge of network security zoning architectures (External / DMZ / Internal). Hands-on experience working with Web Application Firewalls (WAFs). Experience configuring and supporting External and Internal API Gateways. Experience working with enterprise integration / ESB platforms (Software AG). Experience integrating and operating Identity Providers (IdP) (miniOrange). Knowledge of OIDC / OAuth2 authentication flows and Multi-Factor Authentication (MFA). Experience with TLS / mTLS secure communication and PKI-based certificate management. Hands-on experience with CI/CD pipelines using Azure DevOps. Experience implementing Secure SDLC practices, including SAST, SCA, and DAST. Knowledge of threat modeling techniques, specifically STRIDE. Experience with monitoring and observability tools (Prometheus, Grafana). Experience with centralized logging and application monitoring (Graylog, Sentry, SIEM integration). Experience supporting backup, replication, and disaster recovery processes, including DR testing.

Location: Hong Kong, Hong Kong SAR Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity We are looking for a Security Operations Engineer who combines hands-on engineering skills with security operations expertise. You will be deeply involved in the operations and troubleshooting of both server-side and client-side components within our Zero Trust architecture, drive security risk governance initiatives, and leverage AI tools to continuously improve system stability and compliance. Key Responsibilities K8s Operations & Vendor Engagement: Develop deep expertise in K3s / Kubernetes, including version management and disaster recovery. Independently identify and reproduce system issues, proactively engage with vendors to drive root cause analysis and resolution — not just workarounds. Zero Trust Network Access Governance: Work closely on Zero Trust initiatives, participate in cluster network configuration and troubleshooting, identify device compliance risks, drive remediation of non-compliant devices, and continuously optimize access control policies. Monitoring & Observability: Build and continuously improve log monitoring systems; proactively surface system risks through alert rules and trend analysis. AI Agent Implementation: Lead the adoption of AI Agents in security operations — design and deploy AI Agent workflows for log analysis, alert triage, and automated incident remediation (e.g., Multi-step Agents using Claude / GPT with tool-calling), reducing manual intervention and improving response efficiency. Requirements Must Have Solid understanding of Kubernetes / K3s core concepts; able to independently diagnose cluster-level issues. Foundational knowledge of security principles and Zero Trust model; strong networking fundamentals with the ability to independently troubleshoot and analyze network connectivity issues. Hands-on experience with AI tools (e.g., Claude, Codex, or equivalents) for day-to-day tasks including log analysis, scripting, fault diagnosis, and documentation. Bachelor's degree or above in Computer Science, Information Security, Network Engineering, or a related field; 3–5 years of relevant experience. Nice to Have Experience with DACS / NAC or similar device access control system operations or risk governance. Familiarity with monitoring and logging platforms such as Prometheus + Grafana, ELK, or Loki. Hands-on experience building AI Agents or implementing tool-calling workflows. Proven track record of collaborating with external vendors to drive issue resolution. Who You Are AI-Forward: You actively explore and integrate AI tools into your daily workflow to boost efficiency. Owner Mindset: You take genuine ownership of system health — you don't just close tickets. Strong Communicator & Driver: You can clearly articulate technical issues and effectively push cross-functional teams and vendors toward resolution. Self-Starter: You don't wait to be told — you proactively spot problems and drive them to closure. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing K8s cluster lifecycle management: Own the build, scaling, version upgrades, daily operations, fault diagnosis, and performance tuning of large-scale production Kubernetes clusters; ensure 7×24 high availability and stable operations; support continuous business iteration. Alibaba Cloud & AWS multi-cloud operations (core responsibility): Operate, govern, and optimize Alibaba Cloud and AWS resources across dual-cloud environments, covering container services, networking, storage, IAM, load balancing, databases, and object storage; manage configuration changes, cost optimization, and disaster recovery to achieve unified multi-cloud governance. Cloud-native architecture and optimization: Lead containerization and microservices operational rollout; optimize Pod scheduling, resource quotas, network policies, image management, and log monitoring systems; resolve cluster resource fragmentation, business adaptation, and network interoperability challenges. Stability and security: Build comprehensive K8s cluster monitoring, alerting, logging, and distributed tracing systems; define operations runbooks, change processes, and incident response plans; strengthen cluster security controls, disable high-risk permissions, harden container runtime environments, and ensure infrastructure and business data security. Automated operations and DevOps: Develop operations automation scripts using Shell/Python; integrate Jenkins, GitLab CI, and ArgoCD to build automated release, inspection, and backup systems; implement Infrastructure as Code (IaC) principles to improve efficiency and reduce human error. Incident management and post-mortem optimization: Lead online incident response, conduct root cause analysis, produce post-mortem reports, and continuously optimize cluster architecture, resource allocation, monitoring strategy, and long-term stability assurance mechanisms. Technical knowledge sharing and team empowerment: Track Cloud Native and public cloud technology developments; document operations best practices and technical specifications; assist the team in improving multi-cloud K8s operations capabilities. What We Look For In You Bachelor's degree or above in a computer-related field; 4+ years of hands-on experience operating production-level Kubernetes clusters; proficient in K8s core principles and components including Pod, Deployment, StatefulSet, Service, Ingress, CRD, controllers, scheduling strategies, network models, and storage mounting; able to independently resolve complex cluster failures and performance bottlenecks. Proficient in Alibaba Cloud and AWS dual-cloud operations, with independent experience in dual-cloud production environments: Alibaba Cloud: proficient in ACK Container Service, ECS, SLB, VPC, RAM, RDS, OSS, CloudMonitor, security groups, and snapshot backups. AWS: proficient in EKS, EC2, S3, VPC, IAM, TGW, load balancing, CloudWatch, and security policies; practical experience in overseas cloud deployment, operations, and disaster recovery. Proficient in Linux system administration; familiar with system optimization, permission control, process management, log analysis, and online troubleshooting. Familiar with mainstream container runtimes (containerd/Docker); understand K8s networking (CNI plugins such as Calico/Flannel), storage (CSI), and multi-cluster management; familiar with Istio/Envoy service mesh, east-west traffic governance, gray-scale releases, and network interoperability. Strong Shell and Python automation skills; experienced with CI/CD pipelines (Jenkins, GitLab CI, ArgoCD); familiar with IaC tools (Terraform, Ansible, Helm); experienced with observability stacks (Prometheus, Grafana, ELK/EFK, Jaeger, SkyWalking). Preferred: experience in large-scale public cloud environments (100+ nodes); multi-cloud cost optimization; K8s security hardening (OPA/Gatekeeper, Pod Security Standards, Falco); Kubernetes CKA/CKS certification; experience with AI/LLM workload scheduling (GPU scheduling, distributed training). Perks & Benefits Competitive total compensation package L&D programs and education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are looking for a Database Administrator who will contribute to the design, deployment, optimisation, and full lifecycle management of enterprise-level cloud database platforms. You will implement multi-cloud architectures for Alibaba Cloud and AWS databases, ensuring high availability, high performance, and cost optimization. What You'll Be Doing Execute end-to-end database operations, including backup and recovery, monitoring and alerting, health checks, capacity planning, release support, lifecycle management, and operational documentation, ensuring database platforms meet business requirements for stability, performance, and availability. Drive database reliability and performance optimization, including SQL tuning, index optimization, schema review, workload analysis, slow-query analysis, and root-cause investigation for production incidents. Implement database security and governance controls, including access management, privilege review, audit logging, encryption, data masking, vulnerability remediation, and security baseline enforcement. Maintain, and regularly validate database backup, recovery, and disaster recovery solutions, including RPO/RTO planning, restore testing, cross-region/cross-zone replication, failover drills, and emergency recovery procedures. Deliver database migration, scaling, sharding, read/write splitting, high availability, and data distribution solutions for business-critical systems. What We Look For In You Bachelor's degree or above in Computer Science or a related field, with 4+ years of database management experience and 2+ years of cloud platform (Alibaba Cloud / AWS) experience. Proficiency in relational, NoSQL, and distributed database architectures; familiar with high-availability designs and proven experience delivering them in production. Deep understanding of mainstream database engine internals; strong hands-on database design, capacity planning, and architecture governance capabilities. Proficient in database performance tuning and optimization; experienced operating databases at high concurrency and large-scale data volumes.\Hands-on experience with MySQL, PostgreSQL, Redis, MongoDB, Elasticsearch, HBase, and Kafka. Strong Linux/Unix system administration skills, with proficiency in Python and Shell scripting; familiarity with Perl or PHP is a plus. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Philippines As a Security Analyst at Intelice Solutions, you will be a crucial part of our cybersecurity team. This role is designed for individuals who are passionate about cybersecurity and eager to develop their skills in a dynamic and supportive environment. This resource will assist in monitoring, analyzing, and responding to security incidents, ensuring the protection of our clients' data and systems. Key Responsibilities: Security Monitoring and Analysis: Monitor security alerts and events using various security tools and platforms. Analyze security incidents to determine their impact and severity. Assist in the investigation and resolution of security incidents. Assist with checking and resolving security agent related issues. Incident Response: Participate in the incident response process, including identification, containment, eradication, and recovery. Document and report security incidents and actions taken. Vulnerability Management: Assist in the identification and assessment of vulnerabilities in client systems. Support the implementation of remediation measures to address identified vulnerabilities. Threat Intelligence: Stay updated on the latest cybersecurity threats and trends. Assist in the collection and analysis of threat intelligence to enhance security posture. Security Awareness and Training: Support the development and delivery of security awareness training for clients. Promote best practices for cybersecurity within the organization and to clients. Participate in group tabletop exercises Compliance and Reporting: Assist in ensuring compliance with relevant security standards and regulations. Prepare and maintain security documentation and reports. Collaboration and Support: Work closely with senior security analysts and other IT teams to enhance overall security. Provide support for security-related projects and initiatives. Direct Manager: Security Operations Manager Qualifications: Bachelor's degree in Cybersecurity, Information Technology, or a related field. Basic understanding of cybersecurity principles and practices. Familiarity with security tools and technologies (e.g., SIEM, firewalls, antivirus software). Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Eagerness to learn and adapt in a fast-paced environment. Preferred Skills: Relevant certifications (e.g., CompTIA Cybersecurity Analyst / CySA+). Experience with scripting or programming languages (e.g., Python, PowerShell). Knowledge of network protocols and operating systems.

Location: San Francisco; Palo Alto; London; Berlin; Belgrade; New York City ABOUT THE ROLE The Cloud Infrastructure team owns the foundational cloud primitives and deployment models that power Perplexity's products, from multi-tenant public cloud to single-tenant and on-premises solutions for enterprise customers. As Perplexity grows its Computer and Enterprise products, this team builds and operates the security, isolation, and compliance layers that customers depend on. We provide the deployment topologies, multi‑region infrastructure, and core services that enable Perplexity to run reliably and efficiently for both consumer traffic and large enterprises. KEY RESPONSIBILITIES - Own the roadmap and technical strategy for agent-driven cloud infrastructure management. - Design and operate Perplexity’s cloud networking fabric, including VPC architectures, private connectivity, and peering with hyperscalers and neocloud providers to support low-latency, high-throughput AI workloads. - Architect and scale compute platforms (Kubernetes/EKS, autoscaling groups, and mixed CPU/GPU fleets) to efficiently serve online request traffic and background workloads across regions. - Build and maintain secure, isolated deployment topologies for multi-tenant, single-tenant, and customer‑owned cloud (BYOC) environments, including cross-account networking, identity, and policy guardrails. - Implement and evolve multi-region strategies for availability, failover, and data locality, including traffic routing, regional capacity planning, and disaster recovery playbooks. - Partner with security to deliver enterprise controls such as BYOK/KMS integrations, network isolation, and auditability required for regulated customers. - Develop automation, tooling, and runbooks that make day‑2 operations (provisioning, upgrades, incident response) predictable and repeatable for Perplexity products across all environments. QUALIFICATIONS - Deep experience designing and operating cloud infrastructure on AWS (VPC design, routing, security groups, load balancing, private connectivity). - Strong background with Kubernetes/EKS and container orchestration, including multi‑cluster, multi‑region, or multi‑account setups. - Hands-on experience with cloud networking and peering (VPC peering, Transit Gateway, private link/service endpoints, or similar constructs in neoclouds). - Experience building or operating secure, isolated environments for enterprise customers (single‑tenant, BYOC, or on‑prem), ideally including BYOK/KMS integrations and compliance constraints. - Proficiency with infrastructure as code (Terraform) and strong software engineering skills in at least one of Python, Go, or Rust for automation and tooling. - Strong debugging and incident management skills across distributed systems (networking, compute, and platform layers), with a track record of driving root‑cause analysis and long‑term fixes. - 7+ years of industry experience building and operating production cloud infrastructure, including leading the design of complex systems or migrations. If you’re excited about this role, we encourage you to apply even if your experience doesn’t match every qualification listed above.

Location: Dubai, United Arab Emirates We are seeking a highly motivated and detail-oriented Planning Engineer to join our growing team in Dubai. The ideal candidate will have 3–5 years of UAE experience in project planning, scheduling, monitoring, and reporting within the construction industry. The successful candidate will be responsible for developing project schedules, tracking progress, identifying potential delays, and ensuring projects are delivered on time and within budget. Strong analytical skills, proficiency in planning software, and the ability to coordinate with multiple stakeholders are essential for this role. Key Responsibilities Prepare, develop, and maintain project schedules and work programs. Monitor project progress against approved baselines and milestones. Analyze project performance and identify risks, delays, and corrective actions. Prepare weekly and monthly progress reports for management and clients. Coordinate with project managers, site engineers, consultants, and subcontractors to ensure project timelines are achieved. Conduct critical path analysis and resource planning. Review project scope, schedules, and resource requirements. Assist in the preparation and evaluation of extension of time (EOT) claims. Track procurement, engineering, and construction activities to ensure alignment with project schedules. Generate look-ahead schedules and recovery plans when required. Ensure compliance with company and client planning requirements. Requirements Bachelor's Degree in Civil Engineering, Construction Management, or a related field. Minimum 3–5 years of UAE experience as a Planning Engineer . Strong experience in construction, fit-out, infrastructure, or building projects. Proficiency in Primavera P6 is mandatory. Knowledge of Microsoft Project, Excel, and project reporting tools is preferred. Experience working on large-scale commercial, residential, hospitality, or infrastructure projects in the UAE. Knowledge of contractual planning requirements and claims management. PMP certification or Primavera certification is an advantage. Strong understanding of project planning methodologies, scheduling techniques, and resource management. Experience in project monitoring, delay analysis, and progress reporting. Excellent communication and coordination skills. Ability to work independently and manage multiple project schedules simultaneously. Fluent in English (written and spoken). Benefits Competitive salary package. Opportunity to work on high-profile projects. Professional and collaborative work environment. Career growth and development opportunities. Performance-based advancement opportunities. If you are an experienced Planning Engineer with a strong background in UAE construction projects and project scheduling, we encourage you to apply.

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Team The SRE team is dedicated to deeply integrating large language models (LLMs), AI Agents, and engineering platform capabilities to build an intelligent application system for R&D, operations, stability, and business scenarios. By creating an AI application architecture that is observable, evaluable, governable, and continuously evolving, the team is driving the company's shift from "tool-assisted" to "intelligent collaboration," improving R&D efficiency, system stability, fault diagnosis efficiency, and the quality of business decisions. What You’ll Be Doing Design and build AI Harness capabilities for SRE / DevOps scenarios, including fault detection, change analysis, capacity risk identification, automated inspection, drill evaluation, and recovery recommendations. Drive the development of an automated RCA (Root Cause Analysis) system, combining logs, metrics, distributed tracing, events, changes, topology, and other data to achieve root cause analysis, impact scope assessment, and post-incident review support. Build AIOps platform capabilities, including intelligent alert noise reduction, anomaly detection, event correlation, trend prediction, fault attribution, and automated closed-loop remediation. Collaborate with R&D, SRE, platform, data, and business teams to embed AI capabilities into Code Review, CI/CD, GitOps, DevOps, incident response, and stability governance processes. What We Look For In You Bachelor's degree or above in Computer Science or a related field, with 8+ years of experience in R&D, architecture, or platform engineering; experience building AI applications, SRE, AIOps, or DevOps platforms is preferred. Strong software architecture skills, familiar with microservices architecture, distributed systems, high-availability design, service governance, observability, and platform engineering. Familiar with LLM application development; understanding of core technologies such as LLM, RAG, Embedding, vector databases, Agents, Function Calling / Tool Calling, and Prompt Engineering. Understanding of the production challenges of AI applications, including hallucination control, result evaluation, permission boundaries, data security, cost control, observability, and failure fallback mechanisms. Experience delivering AI Agent or intelligent assistant products, able to design complex task decomposition, multi-tool invocation, multi-turn reasoning, context management, and human-machine collaboration workflows. Familiar with RCA or AIOps capability development, including log analysis, metric anomaly detection, distributed tracing, event correlation, alert noise reduction, topology analysis, and root cause localization. Proficient in at least one mainstream development language, such as Java, Python, Go, or TypeScript, with strong engineering implementation and system design skills. Familiar with cloud-native technology stacks and common middleware, such as Kubernetes, Docker, Kafka, Redis, MySQL, Elasticsearch, Prometheus, Grafana, OpenTelemetry, etc. Strong complex problem analysis skills and holistic architectural thinking, able to drive problem-solving from business, platform, process, and organizational collaboration perspectives. Ability to communicate in both Chinese and English is preferred as the role requires collaborating with cross-region stakeholders Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependents More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Ivrea, Italy D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Role overview: Provide onsite support for OT and automation systems, including PLC, SCADA, HMI, communication modules, and related industrial control systems. The role focuses on troubleshooting, incident resolution, system recovery, patching, backups, and compliant change execution in line with site QMS and GAMP 5 requirements. Responsibilities Support OT systems, incidents, service requests, and change management activities Troubleshoot PLC, SCADA, OPC/PI, and industrial communication issues Work with Siemens environments: TIA Portal, WinCC, Step 7, Step 5 Support Siemens PLC systems and automation infrastructure Support Beckhoff automation systems (optional) Support DeltaV systems and automation components (optional) Analyze PLC CPU and communication diagnostics Resolve software, firmware, configuration, and communication issues Perform firmware, memory, and module health checks Support OT patching, firmware upgrades, and software updates Restore system communication and perform recovery actions Support PLC programming modifications and control logic adjustments Configure and maintain HMI/SCADA applications Participate in commissioning, FAT, SAT, and validation activities Support automation projects, upgrades, and system integrations Trace I/O and field signals using E&I drawings and technical documentation Perform OT backups, restore procedures, and disaster recovery support Maintain validated system baselines and technical documentation Execute and document changes according to QMS/GAMP 5 procedures Coordinate with Engineering, Automation, IT, Production, Quality, OEMs, and vendors Support OT cybersecurity, access control, and system hardening activities Requirements Experience with OT, industrial automation, or control systems environments Strong knowledge of PLC and SCADA systems Hands-on experience with Siemens TIA Portal, WinCC, and Step 7 Experience with Step 5, Beckhoff, or DeltaV is an advantage Knowledge of industrial communication protocols such as OPC, PI, Ethernet/IP, Profinet, and Profibus Understanding of PLC CPUs, I/O modules, firmware, and diagnostics Experience with OT patching, backups, restore procedures, and change control Ability to read E&I drawings, loop diagrams, I/O lists, and network diagrams Experience in GMP/GxP or validated environments Understanding of GAMP 5 and QMS processes Familiarity with OT cybersecurity concepts Strong troubleshooting and documentation skills Ability to support production-critical systems onsite Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: Zaragoza, Spain D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment Local hands-and-feet support for global IT teams Troubleshooting automation and production systems (PLC, SCADA, OT networks) Support for software upgrades, patching, and backups in lab/OT environments Incident, problem, and change management (ITIL-based) Compliance with CSV, GxP, and data integrity procedures Participation in disaster recovery and business continuity planning Requirements Bachelor's in IT, Engineering, or related field 5+ years of IT/OT support experience in regulated environments Experience with industrial IT systems, SCADA/PLC, and lab software Networking knowledge (VLAN, Firewall, Routing) ITIL process knowledge; ServiceNow/Remedy ticketing Database Troubleshooting Experience MSSQL Available for onsite support and 24/7 on-call rotation Fluency in English and Spanish (both written and spoken) is essential. Candidate must declare Criminal Record no older than 3 months. Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: Poland; Spain; Portugal; United Kingdom; Malta; Serbia W e are looking for a Senior Litigation Counsel for our team. Responsibilities: Lead and oversee significant multi‑jurisdictional disputes, including: Commercial litigation (e.g., contract breaches, disputes over equipment quality or lease agreements) International arbitration (e.g., claims related to misrepresentation, fraud, or recovery of financial losses) Financial recovery matters (e.g., frozen assets, unauthorised transactions, or overpayments) Prepare and submit legal filings (pleadings, motions, etc.) across key jurisdictions (UAE, UK, EU, HK) Oversee all stages of litigation — from discovery and depositions to trial preparation — with minimal supervision Coordinate with local legal advisors to ensure seamless case execution Conduct in‑depth legal research to shape strategic case approaches Maintain meticulous case files and ensure full document traceability Draft legal memoranda, briefs, and internal advisory notes Manage e‑discovery processes and conduct comprehensive document reviews Support settlement discussions and alternative dispute resolution (ADR) initiatives Update litigation calendars and case management systems Collaborate with expert witnesses and cross‑functional teams to strengthen case positioning Develop litigation strategies and contribute to the evolution of best practices Monitor legislative and judicial updates relevant to key practice areas Build and maintain legal templates, research databases, and knowledge‑sharing resources Assist in internal reporting and communication initiatives Support operational tasks, such as proposal drafting and client presentation preparation Requirements Education & Qualifications: Juris Doctor (J.D.) from a recognised law school Valid license to practice law 7- 10 years of hands‑on litigation or dispute resolution experience Core Competencies: Exceptional analytical and legal research abilities, with strong command of legal databases Outstanding written and verbal communication skills, with a track record of drafting precise legal documents Deep understanding of civil procedure, evidence rules, and court protocols Proficiency in e‑discovery tools and litigation support software Proven ability to juggle multiple high‑priority cases and meet tight deadlines High level of organisation and attention to detail Strong interpersonal skills and ability to collaborate effectively within teams Professional demeanour when interacting with clients, opposing counsel, and court officials Practical experience with Google Workspace, Notion, and LLMs Preferred Qualifications: Prior experience in commercial litigation Familiarity with ADR methods (mediation, arbitration, etc.) Experience with case management and legal project tools Knowledge of legal tech solutions and their application in dispute resolution Hands‑on experience in document review and e‑discovery coordination Willingness to travel for court appearances, depositions, or meetings with external counsel Flexibility to work extended hours when case demands require Commitment to continuous legal education and staying up‑to‑date with evolving regulations Benefits Close collaboration with senior leadership and exposure to strategic business matters. Real ownership of legal projects from start to finish. Fully remote format with the flexibility to work from anywhere. Broad international scope and a diverse range of legal work. A modern, technology-enabled environment with an AI-forward mindset. 40 paid days off per year. Competitive compensation aligned with the seniority and scope of the role.

Location: Armenia; Spain; Serbia; Poland; Kyiv City; Kyiv; Odesa; North Macedonia Workplace: remote About Provectus Provectus is an AWS Premier Partner and an Anthropic Strategic Partner, working at the frontier of applied AI. We help enterprises turn Claude, agentic systems, and their own data into measurable business outcomes — through bespoke applications, managed services, and advisory engagements. With offices in North America, LATAM, and EMEA, we partner with clients worldwide.   Our work centers on two verticals — Financial Services & Insurance and Healthcare & Life Sciences — where we deploy five pre-built AI Blueprints: Submission Flow, Portfolio Lens, Asset Flow, Revenue Flow, and Evidence Lens. Each Blueprint rebuilds a critical business process front to back, shipped from working code and tuned to a client's specific book, regulators, and operating posture.   Our team holds 100+ AWS certifications, is Claude Code certified, and co-delivers Anthropic's Agentic SDLC program, Cowork Activation, and AI Blueprint engagements. Where this role sits You will work in a small, senior pod alongside an FDE and an FDX, Forward Deployed Executives (FDX) own the commercial relationship and the business outcome. Works alongside the client's leadership or C-suite level to move the client's KPIs. Forward Deployed Engineers (FDE) embed with a client, map the client workflow, identify the business problem underneath it, design and build a working AI solution, present to the client, and transfer the knowledge to the client's team. Owns technical direction of the whole solution. Senior AI Engineer. When an FDE comes back from the client with the business problem, you will help turn that into an agentic system that runs in production and will be responsible for evaluation, observability, and guardrails.  You'll have real ownership of components and of the technical decisions inside them. Requirements: Mindset Proactive and self-directed; you push for clarity rather than waiting for a ticket Excellent communication and problem-solving skills Comfort with ambiguity and ownership. B2+ English, comfortable collaborating across distributed, multicultural teams. Technical depth 5+ years in software or ML engineering, with production systems you were accountable for . Solid AI/ML foundations. You understand what the models do well enough to reason about failure modes. Shipped to production LLM applications and agentic workflows — not demos, not POCs, not notebooks. Agentic orchestration: multi-step workflows, graph-based orchestration, tool use, state management, and recovery from partial failure Experience with LLM APIs (Anthropic, AWS Bedrock, or OpenAI) and agent frameworks. Experience building and optimizing RAG systems in production. Strong engineering fundamentals. Full-stack mindset, comfortable across AI, backend development, and cloud infrastructure. Python and/or TypeScript proficiency; depth matters more than stack. Dropped into an unfamiliar codebase, you're productive. Hands-on AWS in production: Bedrock, Bedrock AgentCore, Lambda, ECS, S3, SQS, ECR, or similar. GCP or Azure is a plus. Cloud-native delivery: containers, ECS or Kubernetes, IaC, and CI/CD applied to AI pipelines. You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured, how you produced ground truth, and what gated a release. Model and agent monitoring, drift detection. Cost and latency discipline: model tiering, caching, and the ability to say what a workload costs to run before it runs. Hands-on production experience with the Claude ecosystem —  Claude Code, CLAUDE.md, hooks, skills files.  Spec-driven development — writing the intent, constraints, and acceptance criteria before you let an agent build — is a strong plus. MCP: you can say why an agent would prefer it to a REST integration. Having authored a server is a plus. Responsibilities: Work in a pair with an FDE and an FDX. Build and ship production GenAI systems into the customer’s environment (cloud-native data, LLM-based, and agentic AI solutions). Build and optimize RAG systems for production use cases Build the evaluation harness before you build the feature. Write production code across the stack — AI, backend services, data pipelines. We choose tools to fit the customer. Integrate AI components into backend services and RESTful APIs Take systems to production on AWS (GCP or Azure where the customer requires it): containerised, CI/CD. Implement LLMOps and AgentOps practices: agent tracing, prompt and version management, cost and latency monitoring, regression testing, drift detection Start from the blueprint, contribute to enablement and handover: clear documentation, runbooks, and pairing with the client engineers who will inherit the system. Feed reusable components and lessons back into the Provectus Blueprints Participate in technical discussions and architectural decisions Conduct model evaluation, improve failure modes you find, optimize model performance, efficiency, and reliability Mentor junior and mid-level AI engineers, conduct code reviews and share knowledge across the team through documentation, presentations, and workshops. Nice to Have: Experience in one of the industries: financial services, insurance, healthcare. Consulting, professional services, or other embedded customer-facing delivery. AWS and Claude Code Certifications A2A: you can explain agent-to-agent interoperability CI/CD pipeline experience (GitHub Actions, GitLab CI) Practical experience with one or more use cases from the following: NLP, LLMs, and Recommendation engines. Experience in an additional language (Go, TypeScript, or Rust). Experience with Apache Spark, Apache Airflow, Kafkа What We Offer: The chance to shape how leading enterprises across LATAM, Europe, and North America adopt AI, from strategy through first deployment A forward-deployed model working in small, senior teams alongside FDE and FDX A growing AI delivery practice where you help build the tooling and frameworks, not just use them Remote-friendly culture Internal training programs with full support for Claude, AWS, and other professional certifications, conference attendance Career growth; we actively develop our engineers Access to the latest AI tools and premium subscriptions Long-term B2B collaboration Private medical insurance or a budget for your medical needs Paid sick leave, vacation, and public holidays Equipment and all the tech you need for comfortable, productive work How we hire:   Intro conversation. The role, your background and aspirations, tech questions. Technical interview with live engineering sessions. Real problems, your own editor, you may use an LLM assistant  HR Interview. Soft skills and expectations HM interview. Tech questions; a live engine

Location: United States About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Ukraine About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: United Kingdom About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.