Location: Limassol, Cyprus; Latvia; Estonia; Lithuania
Credit analysis of the company’s counterparties - financial institutions (corporate and investments banks, brokers/dealers, exchange & clearing houses and central security depositories, etc);
Confirmation and keeping up to date of internal ratings assigned to financial institutions;
Setting limits for operations with financial institutions;
Annual review of counterparties and renewal of limits;
Participation in deals structuring with financial institutions for the purpose of risk mitigation;
Experience designing and maintaining risk management frameworks, risk appetite statements, capital and liquidity assessments and risk registers;
Perform and document a formal Business Impact Analysis to identify and justify Recovery Time Objectives and Recovery Point Objectives based on operational, financial, regulatory, and reputational impact criteria (DORA requirements);
In-depth knowledge of EU regulation, monitor industry and regulatory developments and keep update of new regulations, and ensure processes are in place;
Ability to translate regulatory requirements into practical controls, policies, and monitoring across asset custody, settlement, and safeguarding of client funds.
Requirements
Degree holder in Finance, Risk Management, Business or any other relevant field;
At least 3 years of experience in working within a regulated investment firm or CIF company;
Experience in Risk Management and Credit analysis of financial institutions;
Fluent in English, both oral and written;
Knowledge of risk management tools and techniques;
Ability to complete projects and reports on time;
Able to work independently and as part of the team;
Analytical skills, diligent team player;
CySEC Advanced certificate holder (Nice-to-have).
Location: Bangladesh; Brazil; India; Colombia; Egypt; Ghana
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking an experienced Mechanical or Aerospace Engineering Expertto lead a team of technical trainers developing realistic, terminal-based engineering tasks for advanced AI training and evaluation. You will oversee a pod of approximately 5–10 trainers, review tasks for engineering accuracy and reproducibility, and ensure automated graders reliably assess technical outcomes. This role combines advanced engineering expertise, computational modeling, technical quality assurance, and team leadership to help evaluate and improve next-generation AI systems.
CONTRACT:
Contractor assignment, 4 weeks
COMMITMENT:
Hourly, up to 40h/week
LOCATIONS:
Remote -
Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Kenya, Nigeria, Turkey, Vietnam
PROCESS:
AI Interview
NOTES: PhD Degree is mandatory!
Key Responsibilities
Lead and mentor a team of 5–10 technical trainers, ensuring consistent task quality, productivity, and timely delivery.
Review engineering tasks end to end, including problem statements, geometry and mesh files, simulation inputs, material properties, reference solutions, and automated tests.
Validate tasks involving finite-element analysis (FEA), computational fluid dynamics (CFD), thermodynamics, heat transfer, dynamics, robotics, flight simulation, propulsion, and orbital mechanics.
Ensure tasks reflect realistic mechanical and aerospace engineering workflows and require meaningful, multi-step technical reasoning.
Verify engineering correctness across units, equilibrium, conservation laws, boundary conditions, mesh convergence, solver tolerances, reference frames, and numerical stability.
Validate computational environments, simulation tools, solvers, and dependencies to ensure reproducible results.
Review automated graders to ensure they assess meaningful engineering outputs, including stresses, deflections, natural frequencies, aerodynamic coefficients, thermal performance, orbital parameters, and safety margins.
Identify technical inaccuracies, unrealistic assumptions, incorrect tolerances, and opportunities to bypass genuine engineering calculations or simulations.
Provide actionable technical feedback, track revisions, and ensure quality issues are resolved before task approval.
Onboard trainers, allocate work, monitor quality and throughput, resolve technical blockers, and maintain technical documentation and best practices.
Requirements
PhD, postdoctoral experience, or equivalent advanced technical expertise in Mechanical Engineering, Aerospace Engineering, or a closely related discipline.
Strong programming skills in Python, C/C++, Fortran, Julia, or MATLAB/Octave.
Proficiency in Linux and command-line environments.
Hands-on expertise in at least one major area, such as FEA, CFD, dynamics, flight simulation, thermal modeling, astrodynamics, guidance, navigation and control (GNC), or propulsion modeling.
Strong understanding of engineering simulation, numerical methods, computational modeling, and technical validation.
Experience reviewing complex technical work, engineering simulations, computational models, or research outputs.
Ability to assess engineering assumptions, numerical accuracy, solver convergence, and computational reliability.
Strong analytical judgment and the ability to identify technical errors, edge cases, and flawed engineering assumptions.
Experience mentoring, reviewing, or leading small technical teams.
Excellent written communication skills for precise technical feedback and documentation.
Location: Pakistan; Indonesia; Kenya; Turkey; Nigeria; Vietnam
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking an experienced Mechanical or Aerospace Engineering Expertto lead a team of technical trainers developing realistic, terminal-based engineering tasks for advanced AI training and evaluation. You will oversee a pod of approximately 5–10 trainers, review tasks for engineering accuracy and reproducibility, and ensure automated graders reliably assess technical outcomes. This role combines advanced engineering expertise, computational modeling, technical quality assurance, and team leadership to help evaluate and improve next-generation AI systems.
CONTRACT:
Contractor assignment, 4 weeks
COMMITMENT:
Hourly, up to 40h/week
LOCATIONS:
Remote -
Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Kenya, Nigeria, Turkey, Vietnam
PROCESS:
AI Interview
NOTES: PhD Degree is mandatory!
Key Responsibilities
Lead and mentor a team of 5–10 technical trainers, ensuring consistent task quality, productivity, and timely delivery.
Review engineering tasks end to end, including problem statements, geometry and mesh files, simulation inputs, material properties, reference solutions, and automated tests.
Validate tasks involving finite-element analysis (FEA), computational fluid dynamics (CFD), thermodynamics, heat transfer, dynamics, robotics, flight simulation, propulsion, and orbital mechanics.
Ensure tasks reflect realistic mechanical and aerospace engineering workflows and require meaningful, multi-step technical reasoning.
Verify engineering correctness across units, equilibrium, conservation laws, boundary conditions, mesh convergence, solver tolerances, reference frames, and numerical stability.
Validate computational environments, simulation tools, solvers, and dependencies to ensure reproducible results.
Review automated graders to ensure they assess meaningful engineering outputs, including stresses, deflections, natural frequencies, aerodynamic coefficients, thermal performance, orbital parameters, and safety margins.
Identify technical inaccuracies, unrealistic assumptions, incorrect tolerances, and opportunities to bypass genuine engineering calculations or simulations.
Provide actionable technical feedback, track revisions, and ensure quality issues are resolved before task approval.
Onboard trainers, allocate work, monitor quality and throughput, resolve technical blockers, and maintain technical documentation and best practices.
Requirements
PhD, postdoctoral experience, or equivalent advanced technical expertise in Mechanical Engineering, Aerospace Engineering, or a closely related discipline.
Strong programming skills in Python, C/C++, Fortran, Julia, or MATLAB/Octave.
Proficiency in Linux and command-line environments.
Hands-on expertise in at least one major area, such as FEA, CFD, dynamics, flight simulation, thermal modeling, astrodynamics, guidance, navigation and control (GNC), or propulsion modeling.
Strong understanding of engineering simulation, numerical methods, computational modeling, and technical validation.
Experience reviewing complex technical work, engineering simulations, computational models, or research outputs.
Ability to assess engineering assumptions, numerical accuracy, solver convergence, and computational reliability.
Strong analytical judgment and the ability to identify technical errors, edge cases, and flawed engineering assumptions.
Experience mentoring, reviewing, or leading small technical teams.
Excellent written communication skills for precise technical feedback and documentation.
Location: Bangladesh; Brazil; Colombia; Egypt; Ghana; India
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking an experienced Computer Science, Electrical Engineering, or Computer Engineering Expert to lead a team of technical trainers developing realistic, terminal-based tasks for advanced AI training and evaluation. You will oversee a pod of approximately 5–10 trainers, review tasks for technical accuracy, reproducibility, and grading reliability, and ensure they reflect authentic software, computational, and electrical engineering workflows. This role combines advanced technical expertise, computational problem-solving, quality assurance, and team leadership to help evaluate and improve next-generation AI systems.
CONTRACT:
Contractor assignment, 4 weeks
COMMITMENT:
Hourly, up to 40h/week
LOCATIONS:
Remote -
Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Kenya, Nigeria, Turkey, Vietnam
PROCESS:
AI Interview
NOTES: PhD Degree is mandatory!
Key Responsibilities
Lead and mentor a team of 5–10 technical trainers, ensuring consistent quality, productivity, and timely task delivery.
Review technical tasks end to end, including problem statements, codebases, circuit netlists, hardware description languages (HDL), datasets, computational environments, reference solutions, and automated tests.
Validate tasks involving high-performance computing (HPC), parallel computing, algorithms, distributed systems, compilers, operating systems, databases, machine learning systems, GPU computing, circuit design, signal processing, power systems, and embedded systems.
Ensure tasks reflect realistic software engineering, research, and electrical engineering workflows requiring meaningful, multi-step technical reasoning.
Verify technical correctness across algorithm complexity, numerical accuracy, memory management, concurrency, circuit laws, power balance, signal processing, timing constraints, and system stability.
Validate compilers, simulation tools, software dependencies, computational environments, and build processes to ensure reproducible results.
Identify unreliable tests caused by nondeterministic behavior, race conditions, hardware-dependent performance thresholds, or simulation convergence issues.
Review automated graders to ensure they assess meaningful technical outputs, including functional correctness, performance, frequency response, waveforms, timing, efficiency, and system behavior.
Identify technical inaccuracies, flawed assumptions, incorrect tolerances, and ways tasks could be bypassed without genuine computation or engineering analysis.
Provide actionable technical feedback, track revisions, and ensure quality issues are resolved before task approval.
Onboard trainers, allocate work, monitor quality and throughput, resolve technical blockers, and maintain technical documentation and best practices.
Requirements
PhD, postdoctoral experience, or equivalent advanced technical expertise in Computer Science, Electrical Engineering, Computer Engineering, or a closely related discipline.
Strong programming skills in C/C++, Rust, Python, Julia, Fortran, MATLAB/Octave, or hardware description languages (HDL).
Advanced proficiency in Linux and command-line environments.
Hands-on expertise in at least one major area, such as parallel computing, systems programming, scientific software development, circuit simulation, signal processing, power systems, or digital hardware design.
Strong understanding of algorithms, computational systems, numerical methods, software testing, or electrical engineering principles.
Experience reviewing complex codebases, technical implementations, engineering simulations, or research outputs.
Ability to evaluate algorithm correctness, computational performance, numerical accuracy, concurrency behavior, and technical reliability.
Strong analytical judgment and the ability to identify technical errors, edge cases, race conditions, and flawed engineering assumptions.
Experience mentoring, reviewing, or leading small technical teams.
Excellent written communication skills for precise technical feedback and documentation.
Location: Turkey; Nigeria; Kenya; Pakistan; Indonesia; Vietnam
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking an experienced Computer Science, Electrical Engineering, or Computer Engineering Expert to lead a team of technical trainers developing realistic, terminal-based tasks for advanced AI training and evaluation. You will oversee a pod of approximately 5–10 trainers, review tasks for technical accuracy, reproducibility, and grading reliability, and ensure they reflect authentic software, computational, and electrical engineering workflows. This role combines advanced technical expertise, computational problem-solving, quality assurance, and team leadership to help evaluate and improve next-generation AI systems.
CONTRACT:
Contractor assignment, 4 weeks
COMMITMENT:
Hourly, up to 40h/week
LOCATIONS:
Remote -
Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Kenya, Nigeria, Turkey, Vietnam
PROCESS:
AI Interview
NOTES: PhD Degree is mandatory!
Key Responsibilities
Lead and mentor a team of 5–10 technical trainers, ensuring consistent quality, productivity, and timely task delivery.
Review technical tasks end to end, including problem statements, codebases, circuit netlists, hardware description languages (HDL), datasets, computational environments, reference solutions, and automated tests.
Validate tasks involving high-performance computing (HPC), parallel computing, algorithms, distributed systems, compilers, operating systems, databases, machine learning systems, GPU computing, circuit design, signal processing, power systems, and embedded systems.
Ensure tasks reflect realistic software engineering, research, and electrical engineering workflows requiring meaningful, multi-step technical reasoning.
Verify technical correctness across algorithm complexity, numerical accuracy, memory management, concurrency, circuit laws, power balance, signal processing, timing constraints, and system stability.
Validate compilers, simulation tools, software dependencies, computational environments, and build processes to ensure reproducible results.
Identify unreliable tests caused by nondeterministic behavior, race conditions, hardware-dependent performance thresholds, or simulation convergence issues.
Review automated graders to ensure they assess meaningful technical outputs, including functional correctness, performance, frequency response, waveforms, timing, efficiency, and system behavior.
Identify technical inaccuracies, flawed assumptions, incorrect tolerances, and ways tasks could be bypassed without genuine computation or engineering analysis.
Provide actionable technical feedback, track revisions, and ensure quality issues are resolved before task approval.
Onboard trainers, allocate work, monitor quality and throughput, resolve technical blockers, and maintain technical documentation and best practices.
Requirements
PhD, postdoctoral experience, or equivalent advanced technical expertise in Computer Science, Electrical Engineering, Computer Engineering, or a closely related discipline.
Strong programming skills in C/C++, Rust, Python, Julia, Fortran, MATLAB/Octave, or hardware description languages (HDL).
Advanced proficiency in Linux and command-line environments.
Hands-on expertise in at least one major area, such as parallel computing, systems programming, scientific software development, circuit simulation, signal processing, power systems, or digital hardware design.
Strong understanding of algorithms, computational systems, numerical methods, software testing, or electrical engineering principles.
Experience reviewing complex codebases, technical implementations, engineering simulations, or research outputs.
Ability to evaluate algorithm correctness, computational performance, numerical accuracy, concurrency behavior, and technical reliability.
Strong analytical judgment and the ability to identify technical errors, edge cases, race conditions, and flawed engineering assumptions.
Experience mentoring, reviewing, or leading small technical teams.
Excellent written communication skills for precise technical feedback and documentation.
Location: Bangladesh; Brazil; Colombia; Egypt; Ghana; India
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking an experienced Chemical Engineering Expert to lead a team of technical trainers developing realistic, terminal-based engineering tasks for advanced AI training and evaluation. You will oversee a pod of approximately 5–10 trainers, review tasks for technical accuracy, reproducibility, and grading reliability, and ensure that each task reflects authentic chemical engineering workflows. This role combines advanced chemical engineering knowledge, computational modeling, technical quality assurance, and team leadership to improve how AI systems solve complex engineering problems.
CONTRACT:
Contractor assignment, 4 weeks
COMMITMENT:
Hourly, up to 40h/week
LOCATIONS:
Remote -
Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Kenya, Nigeria, Turkey, Vietnam
PROCESS:
AI Interview
NOTES: PhD Degree is mandatory!
Key Responsibilities
Lead, mentor, and coordinate a team of 5–10 technical trainers, ensuring consistent quality, productivity, and timely delivery.
Review engineering tasks end to end, including problem statements, reaction kinetics, thermodynamic and property data, process flowsheets, computational environments, reference solutions, and automated tests.
Validate tasks involving reaction engineering, thermodynamics, phase equilibria, transport phenomena, separation processes, process simulation, process control, optimization, combustion, and electrochemical engineering.
Ensure tasks reflect realistic chemical engineering workflows and require meaningful, multi-step technical reasoning.
Verify mass and energy balances, thermodynamic consistency, property data, unit handling, numerical accuracy, and solver convergence.
Validate computational models, stiff ODE/DAE solvers, tolerances, initial conditions, dependencies, and simulation results for reproducibility.
Review automated graders to ensure they assess meaningful engineering outputs, including conversion, yield, selectivity, purity, energy consumption, and process constraint satisfaction.
Identify technical inaccuracies, unrealistic assumptions, incorrect tolerances, and opportunities to bypass genuine engineering calculations.
Provide actionable technical feedback, track revisions, and ensure issues are resolved before task approval.
Onboard trainers, allocate assignments, monitor quality and throughput, resolve technical blockers, and maintain documentation and best practices.
Requirements
PhD, postdoctoral experience, or equivalent advanced technical expertise in Chemical Engineering.
Strong programming skills in Python, Julia, C/C++, or MATLAB/Octave.
Proficiency in Linux and command-line environments.
Hands-on expertise in at least one major area, such as process modeling, reaction kinetics, thermodynamic modeling, process simulation, or optimization.
Strong understanding of chemical engineering fundamentals, numerical methods, computational modeling, and technical validation.
Experience reviewing complex technical work, chemical process simulations, computational models, or research outputs.
Ability to evaluate mass and energy balances, thermodynamic assumptions, numerical accuracy, solver convergence, and computational reliability.
Strong analytical judgment and the ability to identify technical errors, edge cases, and flawed engineering assumptions.
Experience mentoring, reviewing, or leading small technical teams.
Excellent written communication skills for precise technical feedback and documentation.
Location: Pakistan; Indonesia; Kenya; Nigeria; Turkey; Vietnam
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking an experienced Chemical Engineering Expert to lead a team of technical trainers developing realistic, terminal-based engineering tasks for advanced AI training and evaluation. You will oversee a pod of approximately 5–10 trainers, review tasks for technical accuracy, reproducibility, and grading reliability, and ensure that each task reflects authentic chemical engineering workflows. This role combines advanced chemical engineering knowledge, computational modeling, technical quality assurance, and team leadership to improve how AI systems solve complex engineering problems.
CONTRACT:
Contractor assignment, 4 weeks
COMMITMENT:
Hourly, up to 40h/week
LOCATIONS:
Remote -
Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Kenya, Nigeria, Turkey, Vietnam
PROCESS:
AI Interview
NOTES: PhD Degree is mandatory!
Key Responsibilities
Lead, mentor, and coordinate a team of 5–10 technical trainers, ensuring consistent quality, productivity, and timely delivery.
Review engineering tasks end to end, including problem statements, reaction kinetics, thermodynamic and property data, process flowsheets, computational environments, reference solutions, and automated tests.
Validate tasks involving reaction engineering, thermodynamics, phase equilibria, transport phenomena, separation processes, process simulation, process control, optimization, combustion, and electrochemical engineering.
Ensure tasks reflect realistic chemical engineering workflows and require meaningful, multi-step technical reasoning.
Verify mass and energy balances, thermodynamic consistency, property data, unit handling, numerical accuracy, and solver convergence.
Validate computational models, stiff ODE/DAE solvers, tolerances, initial conditions, dependencies, and simulation results for reproducibility.
Review automated graders to ensure they assess meaningful engineering outputs, including conversion, yield, selectivity, purity, energy consumption, and process constraint satisfaction.
Identify technical inaccuracies, unrealistic assumptions, incorrect tolerances, and opportunities to bypass genuine engineering calculations.
Provide actionable technical feedback, track revisions, and ensure issues are resolved before task approval.
Onboard trainers, allocate assignments, monitor quality and throughput, resolve technical blockers, and maintain documentation and best practices.
Requirements
PhD, postdoctoral experience, or equivalent advanced technical expertise in Chemical Engineering.
Strong programming skills in Python, Julia, C/C++, or MATLAB/Octave.
Proficiency in Linux and command-line environments.
Hands-on expertise in at least one major area, such as process modeling, reaction kinetics, thermodynamic modeling, process simulation, or optimization.
Strong understanding of chemical engineering fundamentals, numerical methods, computational modeling, and technical validation.
Experience reviewing complex technical work, chemical process simulations, computational models, or research outputs.
Ability to evaluate mass and energy balances, thermodynamic assumptions, numerical accuracy, solver convergence, and computational reliability.
Strong analytical judgment and the ability to identify technical errors, edge cases, and flawed engineering assumptions.
Experience mentoring, reviewing, or leading small technical teams.
Excellent written communication skills for precise technical feedback and documentation.
Location: Yerevan, Armenia
We are looking for a dynamic, high-performing and experienced English and Turkish speaking Account Manager to join our team. If you are customer-oriented with a ‘can do’ attitude, proactive and passionate about our company products, this position is for you.
Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. You will act as a main point of contact for our partners with a key focus on account growth, partner satisfaction and prioritization of partners’ needs at a high standard. You will maintain and strengthen long-term, trusting and mutually beneficial relationships with our partners, connect with key business executives and stakeholders, identify and develop new business opportunities. Ultimately, you should collaborate with our sales team to achieve quotas while keeping our partners satisfied & engaged with our products and services in the long run.
Responsibilities:
• Build, develop & maintain strong, long-lasting and trusted advisor relationships with our partners, stakeholders & sponsors
• Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and
in person meetings
• Communicate with partners at a senior level to resolve issues and inquiries
• Adhere to the highest professional standards while managing partners’ projects
• Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
• Manage projects within client relationships, carry out client goals while meeting company goals
• Drive client retention, renewals, upsells and client satisfaction
• Identify and develop new businesses, existing business growth opportunities with our partners and/or identify areas of improvement
• Manage partner’s challenging requests and/or issues escalation to appropriate departments
• Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners’ needs and objectives
• Resolve complaints and prevent additional issues by improving processes
• Monitor and analyze customer’s usage of our product
• Collect and analyze data to learn more about partners’ behavior
• Forecasts and tracks client account metrics
• Feeding back all suggestions for improvement and market research to senior staff
• Stay up-to-date with company products and services, identify industry trends
• Provide input on new processes and workflows as needed
• Update knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
Requirements:
• At least 2+ years of proven account management, sales, or business development experience in the industry
• Advanced knowledge of Armenian language & excellent knowledge of Turkish/English languages (Russian will be a plus)
• Demonstrated ability to communicate, present and influence effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Self-motivated individual with the ability to thrive in a results-driven environment
• Ability to work under high pressure & Ability to prioritize among competing tasks
• Natural relationship builder with integrity, reliability and maturity
• Critical thinking and problem-solving skills
• Excellent time and project management skills
Location: London, England
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Role overview
We are looking for a Senior Backend Engineer to help build and evolve our new Common case-management system, which powers support-case handling across DoorDash, Wolt, and Deliveroo.
You will own significant end-to-end initiatives across our backend services: case lifecycle, routing and assignment, queue management, case evidence and history, and migration from legacy systems. This is a hands-on role for someone who can turn ambiguous customer and operational problems into durable technical solutions, coordinate other engineers, and set the standard for reliability and craftsmanship on the team.
What you’ll do
Lead one or more project-level Case Management initiatives, on your own or by guiding a group of engineers, from discovery and design through rollout, measurement, and operational ownership.
Design and build scalable backend services and APIs for case creation, routing, assignment, transfers, audit history, notes, attachments, and queue-management workflows.
Help deliver feature parity with legacy platforms while safely migrating traffic across DoorDash, Wolt, and Deliveroo.
Make and own most technical decisions within your scope. Write project-level design documents covering how sub-features interact, identify dependencies and risks, and break work into parallelizable delivery plans.
Scope ambiguous customer and operational problems, weigh long-term against short-term trade-offs, and design durable solutions.
Partner with Product, Operations, Support, Data, and other engineering teams to define the right problems. Shape the team roadmap through prototypes, data analysis, project proposals, and backlog prioritization.
Run the coordination a project needs, such as status updates and dependency tracking, and escalate early to keep delivery on time.
Enforce team-wide quality objectives: lead design reviews, calibrate quality metrics, and improve logging, monitoring, alerting, and escalation policies.
Serve as first responder or incident commander, model good incident practice, and turn what you learn into playbooks and backlog work.
Introduce and guide AI best practices for the team, including evals, data privacy, and review of AI-generated code, and take part in AI-powered projects when they are central to the product.
Design reusable, self-serviceable solutions, and consider cost efficiency, including compute and AI costs, in key designs.
Mentor engineers through code reviews, design guidance, tech talks, and constructive feedback. Interview candidates, join sell calls, and take part in hiring events when the team needs them.
Must-have qualifications
Strong backend engineering experience, including designing and operating backend services, APIs, asynchronous workflows, and data models at meaningful scale.
Proficiency in at least one modern backend language, and a record of writing exemplary code for the core functionality of key components.
Demonstrated ownership of complex, customer-facing or operations-critical projects from technical design through production rollout.
Experience breaking projects into parallelizable work, identifying dependencies and risks, and giving accurate estimates for yourself and others.
Hands-on experience using AI development tools to improve productivity, while validating generated output for correctness, security, privacy, maintainability, and reliability.
Strong product judgment: the ability to turn ambiguous workflows and user needs into simple, maintainable technical solutions.
Proven ability to collaborate across functions, bring the right stakeholders into decisions at the right time, and explain trade-offs clearly to technical and non-technical audiences.
Strong engineering craft: testing, code review, observability, incident response, security, and operational readiness, with experience designing for reliability.
Comfort working on systems with high correctness and auditability requirements, including traceability of decisions and changes.
A mentoring mindset and a record of raising team-wide engineering standards.
Nice-to-have qualifications
Go experience.
Experience with migration from legacy systems, gradual rollouts, traffic shadowing, and feature-parity programs.
Experience supporting internal tools or operational user interfaces from the backend side.
Experience with high-volume, multi-region, or multi-tenant systems.
Experience as an incident commander or in running an on-call rotation.
Experience building AI-powered features, including evaluation of model output.
What success looks like
Delivers a major Case Management initiative with clear technical ownership, predictable execution, and measurable customer or business impact.
Improves the reliability, maintainability, and cost efficiency of the Common system while enabling safe migration from legacy case-management systems.
Helps move support traffic onto the Common system without reducing case-resolution quality.
Builds solutions that other engineers and operators can confidently reuse and operate.
Acts as a technical leader within the team: unblocks peers and partner teams, improves engineering decisions, influences the roadmap, and strengthens cross-functional execution.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: Philippines
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
LEAP Program Description
Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.
The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.
About the Position
The Senior Health Systems Advisor will provide strategic and technical assistance to the Department of Health (DOH) in the development and implementation of the One Hospital Command as a regional patient navigation and referral system connecting primary care with appropriate diagnostic, hospital, and specialty services across public and private providers.
The Advisor will support DOH in developing a common operating model that can respond to regional differences in health facilities, geography, workforce, financing, and service capacity. The position will support both urgent and planned referrals and strengthen coordination across levels of care to help ensure that patients are appropriately accepted, referred, provided needed services, and linked back to the originating provider for continued care.
The Advisor will also support the application of strengthened referral and patient navigation systems to priority public health needs, including tuberculosis (TB), particularly where improved linkages between primary care, diagnostic services, treatment facilities, hospitals, and specialty services can strengthen continuity of care.
The Advisor will provide technical expertise to design the regional care and referral model, establish necessary operating processes and agreements, assess financing pathways, develop options for a professionally managed command center, identify opportunities to activate priority facility capacity, and support pilot implementation.
The Advisor will work closely with the designated DOH Hospital Cluster lead, Centers for Health Development (CHDs), DOH hospitals, Local Government Units (LGUs), PhilHealth, participating private providers, and other relevant stakeholders. The position will provide technical advice and implementation support. Final decisions on policy, financing, staffing, procurement, contracting, and facility operations shall remain with the appropriate authorized government and institutional officials.
The Advisor will support the DOH in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives.
Responsibilities
The Senior Health Systems Advisor will support the conceptualization, operationalization, and pilot implementation of One Hospital Command as a regional referral and patient navigation system.
Key responsibilities include:
Assess existing referral pathways, patient navigation arrangements, service capacity, demand, and gaps across proposed pilot regions.
Develop a regional care and referral model defining roles, referral pathways, acceptance and escalation processes, feedback mechanisms, transfer arrangements, and back-referral processes across public and private providers.
Support the development of regional network maps, service directories, referral criteria, standard operating procedures, and agreements with participating providers.
Support the application of strengthened referral and patient navigation systems to priority health programs, including TB, to improve linkages across appropriate levels of care.
Assess financing pathways and barriers affecting completion of referrals, including applicable PhilHealth benefits, LGU and other lawful financing arrangements, and costs associated with transport, diagnostics, medicines, and professional services.
Develop and assess options for the One Hospital Command operating model, including in-house, outsourced, and hybrid arrangements for appropriate command center and coordination functions.
Identify opportunities to activate priority facility and service capacity through targeted investments, shared services, private provider participation, management or service contracts, or public-private partnership options.
Support selection, preparation, implementation, and monitoring of pilot regions and patient referral pathways.
Develop recommendations and a phased approach for expansion of the model based on pilot implementation, lessons learned, costs, readiness requirements, and financing and staffing implications.
SPECIFIC RESPONSIBILITIES:
Regional Care and Referral Model
Map existing referral pathways, demand, service gaps, patient travel patterns, provider capabilities, and patient navigation arrangements in proposed pilot regions.
Differentiate appropriate pathways for cases suitable for primary care, direct specialty consultation, diagnostic referral, hospital admission, emergency transfer, and return to primary care.
Define the roles of referring providers, receiving facilities, regional command centers, CHDs, DOH hospitals, LGU health systems, PhilHealth, and the national coordination function.
Establish proposed acceptance, escalation, feedback, transfer, and back-referral rules, including pathways across public and private facilities and regional boundaries, where needed.
Develop regional network maps, service directories, referral criteria, standard operating procedures, and proposed agreements with participating providers, using existing networks and platforms where feasible.
Ensure that the design of regional referral pathways considers priority public health programs, including TB, where relevant to diagnostic, treatment, hospital, and specialty care referrals.
Network Financing
Map applicable PhilHealth benefits, provider contracting and payment arrangements, approved Special Health Fund uses where available, and other lawful financing sources for priority patient pathways.
Identify financing gaps that could prevent referrals from being accepted or completed, including costs related to transport, diagnostics, medicines, and professional services.
Develop practical financing and agreement options with PhilHealth, LGUs, health boards, and participating facilities.
Clarify proposed payment responsibilities, contracting or disbursement arrangements, required approvals, and approaches for tracking cases and payments, subject to applicable laws, regulations, and approval of the responsible authorities.
Command Center Operating Model
Define the proposed operating model for a regional patient navigation and referral center, including hours of operation, clinical triage and escalation, nonclinical call handling, case ownership, quality assurance, workforce requirements, supervision, training, data protection, and continuity arrangements.
Define interfaces between the command center, health facilities, patient navigation mechanisms, and emergency response systems.
Compare in-house, outsourced, and hybrid models for appropriate call center and coordination functions.
Develop recommendations including cost estimates, performance standards, clinical governance safeguards, data and system requirements, and draft specifications or terms for proposed service arrangements.
Define a minimum information set and reporting process covering bed availability, operating service capacity, specialists and other personnel, equipment, diagnostics, critical supplies, and service interruptions.
Link current capacity gaps with approved facility development plans and milestones to support appropriate assignment and monitoring of actions.
Priority Facility Capacity
Identify facilities and services that could be made functional through targeted investments, shared services, private provider participation, management or service contracts, or public-private partnership options.
Assess demand, readiness, staffing, operating costs, financing requirements, procurement routes, and time to service for identified priority opportunities.
Develop a shortlist of potential investable or contractable opportunities and prepare decision briefs for DOH and relevant LGUs.
Distinguish immediate operational improvements from projects requiring formal feasibility studies, procurement processes, or PPP approval.
Coordinate with relevant technical, finance, legal, and procurement offices in developing recommendations.
Pilot Implementation, Monitoring, and Scale-up
Support DOH in selecting pilot regions and referral pathways based on readiness, regional variation, and potential for learning.
Support participating offices in establishing agreed workflows, preparing staff, developing baseline information, and launching pilot implementation.
Facilitate regular case reviews and support rapid identification and correction of failed referral handoffs.
Monitor referral completion, time to acceptance and service, failed and repeated referrals, patient follow-up, capacity data completeness, financing barriers, and service gaps.
Track both operating performance and progress of actions intended to activate missing facility and service capacity.
Document implementation lessons, costs, decisions required, and minimum readiness conditions for expansion.
Develop a phased plan for extension to additional regions, including accountable offices, financing and staffing implications, and national-level support requirements.
KEY OUTPUTS:
The Senior Health Systems Advisor will provide the following key outputs:
Inception Report and Work Plan
: Work plan, proposed pilot selection criteria, stakeholder mapping, baseline framework, and data requirements.
Regional Diagnosis and Proposed Referral Model
: Assessment of existing pathways, regional network maps, institutional roles, identified capacity gaps, and proposed initial pilot regions.
Pilot Operating Package
: Standard operating procedures, service directory, case and escalation rules, minimum information set, proposed network agreements, and financing pathways.
Command Center and Facility Activation Options
: Assessment of in-house, outsourced, and hybrid command center options, costed recommendations, draft service specifications, and prioritized private-sector or public-private partnership opportunities.
Pilot Launch and Implementation Reports
: Documentation of agreed workflows implemented in selected regions, regular performance reviews, action logs, identified implementation issues, and corrective actions.
Final Report and National Scale-Up Plan
: Assessment of pilot results against baseline, unresolved policy and financing issues, handover package, and phased national scale-up plan.
REPORTING:
The Program Coordinator will provide a detailed monthly report to the U.S. Department of State, submitted by the 5th day of the following month. Additionally, the adviser will participate in bi-weekly calls with U.S. DOS staff. The format for reporting may be adjusted with concurrence from the Contracting Officer’s Representative (COR).
Qualifications
Graduate degree or equivalent advanced training in public health, health systems, health service delivery, health administration, health financing, health economics, or another relevant field.
At least seven (7) years of progressively responsible professional experience in health systems, health service delivery, referral systems, hospital or specialty service integration, health financing, or a related field.
Demonstrated experience in designing, implementing, or strengthening patient referral networks, patient navigation systems, hospital networks, or integrated health service delivery models.
Demonstrated experience coordinating complex, multi-institutional projects involving government agencies, health facilities, local governments, health financing institutions, and/or private-sector providers.
Ability to develop operational models, standard operating procedures, referral pathways, implementation plans, and related technical guidance.
Demonstrated ability to analyze health financing, contracting, and service delivery arrangements and translate findings into practical recommendations.
Strong analytical, organizational, planning, facilitation, and problem-solving skills.
Excellent written and oral communication skills in English and Filipino.
Ability to prepare technical reports, decision briefs, executive presentations, implementation documentation, and other management-level products.
Ability and willingness to conduct field visits and work with regional and local counterparts in DOH-approved pilot areas.
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Philippines
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
LEAP Program Description
Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.
The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.
About the Position
The Philippine Health Insurance Corporation (PHIC) is launching the Contributory Linked Incentive. The program rewards PhilHealth members who keep up their contributions with benefit top-ups and other added support. The idea is simple: paying in today protects you tomorrow.
The program's success depends on more than good design and strong administration. Members also need to understand it and trust it. They need to know why contributions matter, how PhilHealth uses the money, what benefits they can expect, and how the program protects their health over time. That includes access to tuberculosis (TB) screening, treatment, and continuity of care. Steady contributions also make the Philippines more resilient. When members keep paying in, the health financing system stays strong enough to fight TB and to detect, prevent, and respond to outbreaks, advancing global health security (GHS) goals.
PHIC therefore needs a Senior Strategic Communications Advisor to develop a coordinated communications strategy that should build understanding and support among PhilHealth members and the general public, employers and other contribution partners, hospitals and healthcare providers, including TB treatment facilities, civil society and community leaders. The Advisor will support PHIC in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives.
Responsibilities
Support PHIC in the development and implementation of an integrated Marketing and Communications Strategy and Plan for the Contributory Linked Incentive program.
Work with the information/communications department of the Agency and other relevant offices to monitor progress, ensure alignment of timelines, and flag technical, operational, or legal risks that need swift resolution among offices
Coordinate with the Department of Health, local government units, and TB and GHS partners to keep messaging consistent.
Specific Responsibilities
The following are the specific duties and responsibilities of the Advisor:
Conduct key informant interviews, analysis of available and forthcoming research findings, and supervision of subsequent research efforts.
Help develop an integrated Marketing Communications Strategy and Plan for the Contributory Linked Incentive program that includes a Stakeholders engagement approach and Social Media Strategy. The plan should incorporate messaging on public awareness and use of PhilHealth TB benefits, as well as public perceptions of health security risks and emergency preparedness.
Assist the Agency in the production and development of communication materials in appropriate languages (i.e. AVPs, TVCs, RCs, social media materials), including identification and coordination with third-party communications partners, whenever needed.
Perform other related tasks assigned by the PHIC's Office of the President and Chief Executive Officer.
Key Outputs
Marketing and Communications Strategy and Plans incorporating TB and GHS components
Stakeholder's Analysis and Engagement Plans, including TB and GHS stakeholders
Social Media Plan for PHICS and the Contributory Linked Incentive program, including TB and GHS content
Duration of Engagement
About 6 months
Reporting
The Advisor shall directly report to PHIC's Office of the President and Chief Executive Officer as the clearing house for Agency communications
The Advisor will work day-to-day with PHIC's information/communications department.
For communication products that incorporate TB and GHS, the Advisor will coordinate with the DOH National TB Program, Epidemiology Bureau, Health Promotion Bureau and the U.S. Embassy Manila – Department of State point of contact.
The Advisor will provide a detailed monthly report to the U.S. Department of State, submitted by the 5th day of the following month. Additionally, they will participate in bi-weekly calls with U.S. DOS staff. The format for reporting may be adjusted with concurrence from the DOS Grants Officer Representative
Qualifications
At least 10 years of relevant work experience, especially in communication strategy development and project management
Demonstrated experience in conceptualizing and running national communication campaigns in the Philippines
Relevant master's degree such as communications, public health, or a related field
Excellent verbal and written communication skills in English and Filipino
Work adaptability, ability to work under tight deadlines, and ability to balance multiple work streams
Relevant regional experience in the Philippines
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: US - Remote - Illinois, US - Hybrid - Massachusetts - Boston, US - Remote - North Carolina, US - Remote - New York, US - Remote - Texas , US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
The Senior Manager, Services Architecture & Education leads the Portfolio Architects within the Global Services Portfolio, serving as the strategic link that converts overarching portfolio strategy into technically credible consulting services and end-to-end Education programs. Carrying a dual mandate, this role is accountable for leading an experienced team of technical experts through an evolving operating model while acting as the authoritative technical design voice across the entire Global Services suite.
This position owns service design, Education strategy, offering creation, the On-Demand Training (ODT) and Instructor-Led Training (ILT) curricula, and the Training Subscription model. The Senior Manager builds, standardizes, and scales the creation and maintenance engine necessary to keep all consulting offerings and educational content continually aligned with Tenable’s rapidly evolving product roadmap, feature releases, and version retirements.
Working with minimal supervision as a key member of the Services Portfolio Leadership Team, the Senior Manager sets high-bar technical and instructional standards, balances team capacity across creation, optimization, and lifecycle maintenance, and collaborates seamlessly with cross-functional leadership—including Portfolio Strategy & Innovation, Portfolio Enablement & Creative, Program Management, and PS Product Champions—to drive portfolio adoption and operational excellence.
ORGANIZATION STRUCTURE:
Reports to: Senior Director, Services Portfolio
Direct reports: Portfolio Architects (Associate Services Architects, Services Architects, and Senior Services Architects)
Your Opportunity:
Service Design & Offering Creation
Service Architecture:
Own the architecture, methodology, scope, and outcomes of consulting service offerings, and the technical requirements and validation behind them. Each offering has a named Services Architect who owns its technical design, with the Manager accountable.
Offering Creation:
Direct the creation of net-new offerings and Education against the quarterly roadmap set by Portfolio Strategy & Innovation, and lead improvements to existing services alongside the Portfolio Strategy & Innovation Lead.
Technical Substance:
Make sure the team owns the technical, service, and Education substance of its work, and that the content is accurate before it is handed to Portfolio Enablement & Creative for writing and design.
Standards & Quality:
Set and maintain service design, content, and lab standards and templates, and review the most strategic offerings before release.
Education Strategy & Training Subscription
Education Strategy:
Set the direction for Professional Services Education across on-demand (ODT), instructor-led (ILT), and hybrid delivery.
Curriculum Ownership:
Be accountable for the TRG master curriculum and the ODT and ILT source content, including review on a defined cadence and consistency between delivery formats.
Training Subscription:
Direct the priorities and evolution of the Training Subscription and track its adoption.
Education Authoring:
Ensure Architects author and maintain Education content, including in Articulate, to the standard required for technical accuracy and sound learning design. Work with Portfolio Enablement & Creative, where digital learning production needs specialist support.
Education Governance:
Work with the Education Governance Lead on standards, approvals, versioning, and controls. The Manager owns the Education strategy, and Governance owns the controls.
Portfolio Maintenance & Lifecycle
Maintenance Health:
Be accountable for overall maintenance health across services and Education. Run maintenance as a formal lifecycle (identify, triage, assign, update, validate, publish, communicate, close) carried out by named asset owners, without creating a permanent maintenance team.
Capacity Allocation:
Allocate team capacity between creating, improving, and maintaining content, and report the mix, overdue maintenance, and retirements at the quarterly portfolio review.
Roadmap Alignment:
Work with Product Management and Portfolio Strategy & Innovation to plan updates well ahead of product release, and to decide what to refresh, retire, or replace.
Feedback Loop:
Act on maintenance and improvement items routed from field feedback triage and the PS Product Champions Forum, and close the loop visibly with the field.
Team Leadership & Delivery
People Leadership:
Recruit, onboard, manage, and develop the Portfolio Architects, including performance management and career progression across the Associate, Services Architect, and Senior Services Architect levels.
Change Leadership:
Lead the team through the move to the new operating model, including the transition of long-tenured team members, and set clear expectations for the Architect role.
Capability Building:
Build team capability in service design, Education design, and delivery, and in the use of modern authoring and AI-enabled production approaches.
Delivery Oversight:
Oversee dependencies, costs, and schedules across team projects, assess risks, and take corrective action to ensure on-time, within-budget delivery.
Budget:
Manage the team’s budget and make the case for resources, tooling, and lab environments.
Protecting Creation Time:
Protect focus time for the team, including the Friday focus day, so that deep creation and maintenance work is not displaced by meetings.
Leadership & Cross-Functional Engagement
Portfolio Leadership Team:
Contribute to the weekly Portfolio Management Call, bringing creation, Education, maintenance, capacity, and the decisions required, and to the quarterly portfolio review.
Strategy & Innovation:
Work with the Portfolio Strategy & Innovation Lead on the annual and quarterly roadmap, business cases, and launch readiness, providing technical and Education input.
Enablement & Creative:
Work with the Portfolio Enablement & Creative Manager on briefs, handoffs, and review cycles to ensure creative output includes accurate technical content.
Program Management:
Work with the Portfolio Program Manager on milestones, dependencies, and launch readiness.
PS Product Champions:
Use the PS Product Champions to validate content and to maintain delivery playbooks, worksheets, and guidance, with Architects validating where needed.
Stakeholders:
Interface with leaders in Product, Customer Success, Customer Care, Sales, and Partners, including direct customer and partner engagement where needed.
Escalations:
Act as the senior escalation point for portfolio content issues that the team cannot resolve.
What You'll Need:
Experience
Security Foundations:
10+ years of overall experience in Information Security.
Vulnerability Management & Cybersecurity:
5+ years of experience in vulnerability management and broader cybersecurity operations, preferably with the Tenable product suite.
Services Experience:
7+ years of professional services, consulting, technical support, sales engineering, or technical training experience.
Education & Curriculum:
Proven experience setting Education strategy and designing and delivering technical curricula across on-demand, instructor-led, and hybrid formats, including subscription or learning platform offerings.
People Management:
3+ years of experience leading technical, content, or consulting teams, including line management and leading experienced teams through change.
Delivery Lifecycle:
Exposure to the full offering or product delivery life cycle: requirements analysis, design, testing, and implementation.
Cross-Functional Leadership:
Experience with cross-functional and cross-organisational program management, including gathering customer and stakeholder requirements.
Knowledge and Education
Education:
B.S. or M.S. degree in Computer Science or a related field preferred; equivalent experience considered.
Technical Depth:
In-depth knowledge of Windows and Linux operating systems and of TCP/IP networking, with working knowledge of web application, container, and cloud security (AWS/Azure) and ICS/SCADA systems.
Learning Design & Authoring:
Working knowledge of instructional design frameworks and of authoring tools such as Articulate, sufficient to set standards and review the team’s work.
Business Acumen:
Both business and technical acumen, including budget management and capacity planning.
Certifications:
CISSP, CISM, or PMP preferred.
And Ideally:
Communication:
Strong written and verbal communication skills, including the ability to present to executive, customer, and partner audiences.
Collaboration:
Strong interpersonal skills with the ability to influence and work effectively across teams and at a senior level.
Autonomy:
Strong initiative and the ability to work with minimal supervision, remotely and as part of a geographically distributed team, in an agile environment.
#LI-MM1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$145,000
—
$193,666.67 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE TEAM:
You'll join our GTM Systems team, which owns the systems LangChain's go-to-market actually runs on — Salesforce above all: the account and contact model, territory and routing, the sales process from first touch to closed-won, and the quote-to-cash and provisioning stack behind it.
We design and ship internal product for the GTM organization. AI agents do a growing share of the building: they draft design docs, open changes, and run Salesforce deployments, while humans hold the approval gates. Build capacity — engineers plus the agent bench — sits on this team, and you'll help decide what it works on next.
ABOUT THE ROLE:
You'll own the requirements, prioritization, and quality bar for LangChain's Salesforce-centered GTM systems, turning ambiguous revenue-team needs into shipped process and systems changes that scale.
This is not a ticket queue role. You'll be accountable for a small number of high-leverage GTM systems programs at a time: defining the problem, aligning stakeholders, specifying the solution, and ensuring what ships changes how the revenue org operates.
You'll work across Sales, Marketing, Partnerships, Support, and Finance in a fast-changing environment where priorities move quickly and influence matters more than reporting lines. The core challenge is operating with authority but not control: aligning teams around tradeoffs as the business changes underneath the plan.
You won't be expected to write production code. You will be expected to write clear enough specifications that engineers and AI coding agents can build from them, and to review the output with enough Salesforce and systems judgment to decide whether it is correct.
Location: San Francisco Bay Area — in office 4 days a week. The people whose processes you're redesigning are in this building, and so are the engineers who build LangGraph.
WHAT YOU'LL OWN:
Carry multi-quarter programs
- Own the Salesforce sales process from lead to close — routing, qualification, territory assignment, and stage progression — driving each initiative from discovery through UAT, change management, and adoption.
- Be the person stakeholders come to before they file a request, especially when the system was never designed for what the business now needs.
- Own the intake and prioritization model for hundreds of quarterly GTM systems requests, ensuring the team works on the highest-leverage business problems rather than the loudest tickets.
Own what gets specified and what ships
- Run discovery and turn ambiguous asks into BRDs, process flows, data models, and acceptance criteria — with a clear problem statement and ROI justification, precise enough to execute without a second conversation.
- Hold the quality gate: you write the specification, engineers and coding agents write the code, and nothing reaches production without your sign-off.
- Run vendor evaluations when the right answer is buy, integrate, or replace rather than build.
Protect revenue data integrity
- Trace anomalies in revenue fields — Net ARR, initial pipeline, lead source — back to the automation, trigger, or integration that wrote them.
- Own the reconciliation seam between Salesforce, usage-based billing, and cloud-marketplace transactions.
- Identify which design decisions are load-bearing and which are cosmetic, and catch the downstream failure modes before they reach production.
WHAT SUCCESS LOOKS LIKE:
In your first 6–12 months, you might:
- Redesign the lead-to-opportunity process so routing, qualification, and stage progression are measurable, enforceable, and adopted by the field.
- Create a prioritization model for hundreds of GTM systems requests per quarter, with clear tradeoffs and business rationale.
- Ship a Salesforce change that improves pipeline hygiene, quote-to-cash accuracy, provisioning reliability, or cloud marketplace reconciliation.
- Establish a specification and UAT standard that engineers and AI agents can reliably build against.
- Build enough trust with Sales, Marketing, Partnerships, Support, and Finance that stakeholders bring you the problem before they prescribe the solution.
WHAT YOU'LL NEED TO BE SUCCESSFUL:
SYSTEMS AND DOMAIN DEPTH
- Domain and tenure — 6–8 years in business systems, sales systems, revenue systems, or GTM systems, with Salesforce as your primary platform throughout.
- Sales process depth — you've partnered with Sales Ops on the things reps feel every day: territory and account coverage, lead qualification and routing, stage gates, and pipeline and forecast hygiene.
- Sales systems / RevOps depth — experience across quote-to-cash, CPQ, territory and lead routing, forecasting, or adjacent revenue processes.
- Technical fluency — you can read a data model, a Flow, and enough Apex to design against what's really there, even though you are not expected to write production code.
PROGRAM LEADERSHIP
- Program ownership — you've been the single accountable owner, at the working level negotiating the commitments yourself, of a program that spanned four or more functions and changed how a revenue org works day to day.
- Release risk — you've delivered a program into a core system on a release process you didn't control, where another team's change could break your release.
- Re-scoping under change — you've re-scoped a program mid-flight because the business changed under it, a sponsor moved, or the original scope no longer matched reality.
- Holding the line — you've turned down a request with executive backing and kept the relationship; you hold the line when something breaks pricing discipline, a legal constraint, or the architecture, and you arrive with the alternative.
JUDGMENT AND COMMUNICATION
- One tradeoff, two audiences — you write for the reader in front of you, not the one you find easiest: the VP gets the page, the engineer gets the spec.
- Maximum agency — you find the friction and start the project. You don't wait for a ticket.
- AI judgment — you give an agent the same brief you'd give a new engineer, and you check its work the same way.
- Architecture judgment — you know which design calls are load-bearing and which are cosmetic: why a usage event belongs on its own object rather than a field on Account, and how you'd catch that renaming one picklist breaks the provisioning saga before anyone deploys it.
STRONG SIGNALS:
None of these is a screen; any one makes you useful faster.
- You've owned a core Salesforce object domain — Account, Contact, Lead, or Opportunity — through a full redesign.
- You've traced a Salesforce field into a usage record into a provisioning step, and seen what broke downstream when it moved.
- You've worked with cloud marketplace operations — AWS or GCP private offers, co-sell, entitlement mapping, metering, and the failure modes when they break.
- You've worked with usage-based billing systems such as Metronome, Orb, or similar, and CRM↔billing identity reconciliation.
- You have LangChain or LangGraph experience, or you're excited to learn it here from the people who build it.
Annual salary range: $180-200k USD
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: Chicago, Illinois
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery.
You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.
At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.
We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.
What will I be doing?
Own and grow a portfolio
of Fin's mid market customers; driving measurable
revenue expansion, retention, and long-term loyalty.
Engage with executives and operators
to uncover pain points, position
AI-driven solutions
, and tie Fin's platform directly to business impact.
Design and execute territory strategies
that go beyond maintenance; targeting
upsell, cross-sell, and multi-business unit expansion
with clear, data-backed plans.
Partner cross-functionally
with Marketing, Product, and Customer Success; translating real customer needs into
product innovation and GTM alignment.
Analyze and communicate performance metrics
that show the story behind growth; retention, adoption, and platform expansion.
Invest in team excellence
through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.
What skills do I need?
5+ years
in a quota-carrying role managing a large book of business (85+ accounts) focused on
retention, renewals, and expansion
.
3+ years
selling
SaaS solutions
, ideally in complex, high-velocity environments.
Proven success
navigating
procurement processes
and influencing enterprise-level decision-makers.
Experience selling AI-powered products
, with
deep knowledge of AI applications
and the ability to translate technical capability into customer value.
A
track record of consistent overachievement;
exceeding quota, driving revenue growth and complex renewals.
Bonus skills & attributes
Sharp communication skills
; written and verbal, tailored to senior stakeholders and technical teams alike.
Strong commercial instincts
paired with the ability to thrive in a fast-moving, evolving organization.
High intellectual curiosity
and a
growth mindset
A
trusted advisor mentality
; skilled at building long-term partnerships across multiple levels in complex organizations.
Demonstrated leadership
, influencing not only within your team but across functions to drive alignment and results.
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the Greater Chicago Area is $226,000 to $251,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Canada; United States
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
_______________________________________________________________________
We are hiring a Legal Operations Analyst to support the day-to-day operations of Docker's lean Legal team: contract operations, outside counsel spend, legal technology administration, and the processes that connect Legal to the rest of the business. You will report to the VP and Head of Legal with direct collaboration and oversight from the Sr. Manager of Legal Operations, and partner with Sales, Deal Desk, Finance, Product, and Engineering.
You will work inside Docker's legal technology stack (Ironclad, Brightflag, Salesforce, and Zip) and the AI-assisted workflows we are actively building, with real ownership of your workstreams and direct influence on how those tools evolve.
RESPONSIBILITIES
- Manage contract intake, routing, approvals, and signature coordination, keeping stakeholders informed throughout the process.
- Review contracts using Docker’s playbooks and AI tools, and flag nonstandard terms or questions for attorney review.
- Support outside counsel billing operations, including invoice review, billing guideline compliance, and accrual tracking.
- Support administration of legal technology platforms, including workflow maintenance, user support, and data quality.
- Use and help improve AI-assisted workflows for contract review, drafting, and intake, including refining prompts and testing outputs against approved playbooks and attorney feedback.
- Support pilots of new AI tools and use cases, gathering user feedback and tracking accuracy, adoption, and time savings.
- Develop and maintain standard operating procedures, templates, and knowledge resources, and train stakeholders on legal technology and responsible AI use.
- Build and maintain dashboards tracking contract volume, cycle times, and outside counsel spend, translating data into actionable insights.
- Support systems integration and process improvement projects with cross-functional teams, identifying opportunities for automation and AI to streamline legal operations.
QUALIFICATIONS
REQUIRED
- 3+ years of experience in legal operations, contract management, a paralegal role, or a related operational role, including experience at a SaaS or technology company.
- Hands-on experience using a contract lifecycle management (CLM) platform, such as Ironclad, Icertis, Agiloft, or DocuSign CLM.
- Experience supporting contract intake, review coordination, or signature processes.
- Hands-on experience applying AI tools to legal or operational tasks, including drafting prompts, reviewing outputs for accuracy, and refining results.
- Strong organizational skills, attention to detail, and the ability to manage competing requests.
- Good judgment about when to follow established procedures and when to ask questions or escalate.
- Clear written and verbal communication skills and the ability to collaborate and follow through on assigned work in a remote team.
- Bachelor’s degree or equivalent professional experience.
PREFERRED
- Direct experience with Ironclad, Wordsmith, Brightflag, or similar systems.
- Familiarity with invoice review, accrual tracking, or outside counsel billing.
- Familiarity with Salesforce, Zip, or other systems connected to legal workflows.
- Experience maintaining reports, playbooks, standard operating procedures, or training materials.
- Experience supporting a small in-house legal team.
- Exposure to SaaS agreements, order forms, or commercial open-source licensing.
- Experience helping test or improve AI-assisted workflows.
This role is a strong fit for someone who enjoys hands-on operational work, likes systems and processes, and wants to expand their use of AI in legal operations. You’ll build expertise with guidance from the Senior Legal Operations Manager, focusing on process execution, technology support, and continuous improvement.
WHAT TO EXPECT
FIRST 30 DAYS
- Complete onboarding and become familiar with Docker’s legal tools, contract playbooks, and AI guidelines.
- Shadow contract intake, invoice review, and routine Ironclad administration.
- Meet key cross-functional partners and learn how Legal supports their teams.
- Begin handling straightforward requests with guidance.
FIRST 90 DAYS
- Handle routine contract intake and initial playbook-based reviews, escalating questions to the appropriate team member.
- Assist with Brightflag invoice review, accrual tracking, and spend reporting.
- Support everyday Ironclad maintenance, user requests, and data cleanup.
- Use existing AI-assisted workflows and help test improvements with team guidance.
ONE YEAR
- Reliably handle routine contract and billing workflows, recognizing when to seek guidance.
- Help stakeholders navigate legal tools, processes, and contract status questions.
- Maintain accurate reports, playbooks, and training resources.
- Contribute to process improvements and AI tool testing that help the team reduce manual work.
Docker does not offer visa sponsorship for this role.
Compensation & Equity
Canada: CA$141,145– CA$201,635 + equity
United States: $103,600 – $148,00 + equity
______________________________________________________________________
POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
______________________________________________________________________
PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
Location: Remote - Colombia ; Remote - Costa Rica ; Remote - Mexico
About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud—managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
What You’ll Do
First Line of Defense:
Act as the primary point of contact for customer-affecting technical issues and lead real-time incident resolution.
Incident Management:
Adhere to incident management protocols and drive post-mortems to capture process improvements and root-cause analyses.
Monitoring & Alerting:
Monitor and respond to Zabbix, Grafana and Opensearch alerts—taking direct remediation steps or managing seamless escalations.
Infrastructure & Pod Health:
Ensure the health and reliability of storage pods across all sites (defining and refining monitoring alert definitions and completing daily tasks relating to hardware replacement diagnosis, system troubleshooting and executing needed configuration changes via Ansible and a Git repository framework).
Data Center Tech Support:
Serve as an escalation point for Data Center Technicians regarding advanced pod troubleshooting, deployment queries, migration issues, and Ansible playbooks.
Migrations & Provisioning:
Manage pre-deployment configuration and testing for Vault systems, initiate Vault migrations, and perform health checks on migration pods.
Code Deployments: Use Jenkins to deploy code updates across all our environments.
Network & Operations:
Identify and escalate network anomalies, document network IP assignments for upcoming deployments, and track server farm releases/updates.
Automation & Process:
Identify opportunities to automate daily operational tasks and document workflow procedures.
On-Call & Flexibility:
Participate in an on-call rotation shift, with flexibility to work outside standard business hours (including weekends, evenings, or holidays) as operational needs arise.
The Right Fit
Experience:
2–4 years of hands-on experience in Systems Administration, Linux Operations, or SRE environments.
Technical Fundamentals:
Strong foundational understanding of Linux systems, command-line interfaces, network cabling/topologies, and IP network classifications.
Problem Solving & Automation:
Analytical mindset with a drive to learn, troubleshoot complex hardware/software interactions, and automate repetitive tasks.
Communication:
Excellent cross-functional communication and collaboration skills with both technical and non-technical stakeholders.
Diversity, Equity, & Inclusion
Even if you don’t meet 100% of the qualifications listed above, we still encourage you to apply! Learning, developing, and growing are key parts of our culture.
At Backblaze, diversity, equity, and inclusion are core to our values. We are committed to fostering a workplace where all employees feel a sense of belonging regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Backblaze is an Equal Opportunity Employer (EOE) and participates in E-Verify.
Location: Remote EMEA
Workplace: Remote
A QUICK RUN-DOWN OF THE JOB
We’re looking for a Product Manager to join LI.FI and help raise the bar on how our aggregation product performs in the real world. You’ll own two sides of the same mission: driving execution quality so every liquidity source behaves as intended and transaction success rates meet our standards, and leading how we add new liquidity sources and ecosystems to grow the product’s reach.
You’ll work closely with our Expansion team, partnering hand in hand with the tech lead to turn complex technical and business needs into clear, well-scoped work for engineering. You’ll also manage relationships with external partners like decentralised exchanges, and collaborate across BD, QA, and Data to keep the product reliable and improving.
The role reports to our Product Lead and sits within a small, focused product team.
Please note: This role is remote within Europe. Your application will not be considered otherwise.
WHAT YOU’LL DO
- Own execution quality for our aggregation product, defining what good looks like and driving the monitoring, metrics, and features that get us there
- Lead the onboarding of new liquidity sources and ecosystems end to end, from identifying opportunities to driving them to launch
- Work hand in hand with the Expansion tech lead to translate business and technical needs into well-defined tickets and specs for engineering
- Monitor API behaviour and the performance of our tools, catching issues before they reach partners and users
- Build and maintain relationships with third parties, including decentralised exchanges and other liquidity partners
- Collaborate closely with BD, QA, and Data to align on priorities, surface issues, and feed improvements back into the product
WHAT MAKES A GOOD CANDIDATE
- Ideally 5+ years of experience as a Product Manager, with a strong track record in a technical product environment
- Blockchain experience is a must: ideally coming from a blockchain company so you can hit the ground running on how the ecosystem works
- Strong analytical and data-driven mindset, with the ability to interpret data, spot patterns, and translate findings into product decisions
- Excellent communicator, confident talking to external partners like decentralised exchanges and able to translate technical issues into clear, actionable solutions
- Strong attention to detail: you notice when something is off and dig into it
- AI literate: you actively use AI tools in your workflow and understand how to apply them to product work
- Collaborative mindset, strong organisational skills, and a process-oriented approach to work
NICE TO HAVE
- Track record of working on data products
- Experience monitoring API performance or working on execution quality in a technical product
- Familiarity with aggregation, routing, or liquidity-related products in crypto or fintech
We encourage you to apply if you feel your experience and skills equip you for this job but are not listed here!
COMPANY CULTURE
- Embracing the differences
- Embrace your own differences
- Respect and welcome the unique qualities of others
- See others’ differences as an opportunity to grow
- Own it, do it
- Own tasks end-to-end
- Hold yourself to a high bar for execution
- Make bold decisions, and be accountable
- Understand your limitations and seek for help
- Fail forward
- Try - don’t be afraid to fail
- Learn - don’t make the same mistake twice
- Adapt - grow with the experience
- Have fun together
- Take the time to get to know and understand each other better
- Don’t take yourself too seriously and keep it light-hearted
- Fun should be coming from a place of love and respect
WHAT YOU’LL GET
- Annual company offsites — we've explored Thailand, Vietnam, Morocco, and Greece together. Next stop for 2027: TBD!
- 30 days of PTO
- Flexible remote days
- Flexible working hours
- Equity participation from day 1
- Entitlement to work computer (choice of equipment)
- An annual 1,000€ personal development budget once you have worked 6+ months (pro-rated the first year)
- A one-time 1,000€ remote budget to use on coworking, office setup, etc.
If you join us as an independent contractor, you’re only entitled to the first five benefits of this list.
APPLICATION PROCESS
Setting yourself up for success starts with the application! Click here https://www.notion.so/Setting-yourself-up-for-a-great-start-112f0ff14ac780d58c6ee346f3856bec?pvs=21 to discover valuable tips that will help you navigate our application process effectively.
LI.FI http://LI.FI is an equal opportunity employer. We encourage individuals of all backgrounds to apply. Join us in our dedication to fostering a workplace that values and respects each team member's unique contributions.
Shortlisted candidates will undergo a comprehensive interview process, including a people operations interview, a take-home assignment, a meet-the-team & founder interview, and a reference check.
For more information, visit our page https://www.notion.so/Hiring-Process-at-LI-FI-2e3ec55d96114976abc635866ae73ea3?pvs=21 detailing our hiring process!
Location: Copenhagen, Denmark
Workplace: hybrid
About us
EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
About the role
As an Account Manager at EveryMatrix, you will be responsible for managing and nurturing key client relationships within the iGaming industry. You will serve as the primary point of contact for our clients, ensuring their satisfaction, and identifying opportunities for business growth. This role requires a deep understanding of both the iGaming industry and our software solutions.
What You'll get to do:
Conduct regular check-ins and business reviews with clients to assess their satisfaction, uncover challenges, and provide solutions.
Prepare and deliver detailed reports on account health and revenue forecasts by usage metrics, and financial performance to both the client and internal stakeholders.
Collaborate with the other commercial teams in identifying opportunities for upselling or cross selling our software and services to existing clients.
Collaborate with the sales team to expand the client portfolio through referrals and networking
Stay updated on industry trends and competitors to provide valuable insights to clients.
Participate in industry events and conferences to expand your knowledge and network.
Manage and develop relationships with clients within the assigned portfolio, acting as their primary point of contact
Work with the Regional Account Director to define client objectives, annual plans, and strategic priorities; ensure effective execution and delivery of agreed commercial goals
Partner with the Account Director in planning and delivering Quarterly Business Reviews (QBRs), ensuring alignment on client performance, strategy, and growth opportunities
Build and maintain strong, long-term relationships with key clients in the iGaming sector
Understand client needs, objectives, and challenges, and translate them into tailored solutions
Maintain deep knowledge of EveryMatrix products and effectively communicate their value to clients
Collaborate with Product, Technical, and Delivery teams to ensure successful implementation and ongoing service quality
Monitor client project progress, proactively resolve issues, and keep stakeholders updated
Handle escalations professionally, ensuring timely and effective resolution
Conduct regular client check-ins and support structured business reviews (QBRs) to drive satisfaction and identify growth opportunities
Maintain accurate and up-to-date records in CRM and internal systems
Prepare and deliver reports on account performance, revenue, and growth forecasts
Collaborate with Sales and other commercial teams to drive upsell and cross-sell opportunities
Support business growth through referrals, networking, and industry engagement
Stay informed on industry trends, competitors, and regulatory developments
Represent EveryMatrix at industry events and conferences
What we’re looking for:
Bachelor's degree in Business, Marketing, or a related field.
A master's degree is a plus.
Proven experience as an Account Manager or similar role in the iGaming industry.
Good knowledge of the iGaming sector, including industry regulations and trends
Excellent communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams.
Problem-solving skills and a proactive approach to client needs.
Proficiency in using CRM software and MS Office Suite.)
Willingness to travel for client meetings and industry events when necessary.
Performance Expectation:
Achieve assigned revenue targets, growth objectives, and client KPIs
Deliver against commercial plans and account strategies
Contribute to overall client retention, satisfaction, and long-term value creation.
What you can expect of us:
Hybrid work schedule after your first three months with us (with up to 50 days of work from home per year).
Benefit from two Free Fridays each year, limited to one per quarter.
Access to Gym.
Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
Access to an Employee Assistance Program through TELUS Health
At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time!
seniorWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
seniorPhilippines
seniorPhilippines
seniorГеография найма не уточнена
ОфисSan Francisco, CA
senior, influencing not only within your team but across functions to drive alignment and results