Legal Operations Analyst

Location: Canada; United States Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ We are hiring a Legal Operations Analyst to support the day-to-day operations of Docker's lean Legal team: contract operations, outside counsel spend, legal technology administration, and the processes that connect Legal to the rest of the business. You will report to the VP and Head of Legal with direct collaboration and oversight from the Sr. Manager of Legal Operations, and partner with Sales, Deal Desk, Finance, Product, and Engineering. You will work inside Docker's legal technology stack (Ironclad, Brightflag, Salesforce, and Zip) and the AI-assisted workflows we are actively building, with real ownership of your workstreams and direct influence on how those tools evolve. RESPONSIBILITIES - Manage contract intake, routing, approvals, and signature coordination, keeping stakeholders informed throughout the process. - Review contracts using Docker’s playbooks and AI tools, and flag nonstandard terms or questions for attorney review. - Support outside counsel billing operations, including invoice review, billing guideline compliance, and accrual tracking. - Support administration of legal technology platforms, including workflow maintenance, user support, and data quality. - Use and help improve AI-assisted workflows for contract review, drafting, and intake, including refining prompts and testing outputs against approved playbooks and attorney feedback. - Support pilots of new AI tools and use cases, gathering user feedback and tracking accuracy, adoption, and time savings. - Develop and maintain standard operating procedures, templates, and knowledge resources, and train stakeholders on legal technology and responsible AI use. - Build and maintain dashboards tracking contract volume, cycle times, and outside counsel spend, translating data into actionable insights. - Support systems integration and process improvement projects with cross-functional teams, identifying opportunities for automation and AI to streamline legal operations. QUALIFICATIONS REQUIRED - 3+ years of experience in legal operations, contract management, a paralegal role, or a related operational role, including experience at a SaaS or technology company. - Hands-on experience using a contract lifecycle management (CLM) platform, such as Ironclad, Icertis, Agiloft, or DocuSign CLM. - Experience supporting contract intake, review coordination, or signature processes. - Hands-on experience applying AI tools to legal or operational tasks, including drafting prompts, reviewing outputs for accuracy, and refining results. - Strong organizational skills, attention to detail, and the ability to manage competing requests. - Good judgment about when to follow established procedures and when to ask questions or escalate. - Clear written and verbal communication skills and the ability to collaborate and follow through on assigned work in a remote team. - Bachelor’s degree or equivalent professional experience. PREFERRED - Direct experience with Ironclad, Wordsmith, Brightflag, or similar systems. - Familiarity with invoice review, accrual tracking, or outside counsel billing. - Familiarity with Salesforce, Zip, or other systems connected to legal workflows. - Experience maintaining reports, playbooks, standard operating procedures, or training materials. - Experience supporting a small in-house legal team. - Exposure to SaaS agreements, order forms, or commercial open-source licensing. - Experience helping test or improve AI-assisted workflows. This role is a strong fit for someone who enjoys hands-on operational work, likes systems and processes, and wants to expand their use of AI in legal operations. You’ll build expertise with guidance from the Senior Legal Operations Manager, focusing on process execution, technology support, and continuous improvement. WHAT TO EXPECT FIRST 30 DAYS - Complete onboarding and become familiar with Docker’s legal tools, contract playbooks, and AI guidelines. - Shadow contract intake, invoice review, and routine Ironclad administration. - Meet key cross-functional partners and learn how Legal supports their teams. - Begin handling straightforward requests with guidance. FIRST 90 DAYS - Handle routine contract intake and initial playbook-based reviews, escalating questions to the appropriate team member. - Assist with Brightflag invoice review, accrual tracking, and spend reporting. - Support everyday Ironclad maintenance, user requests, and data cleanup. - Use existing AI-assisted workflows and help test improvements with team guidance. ONE YEAR - Reliably handle routine contract and billing workflows, recognizing when to seek guidance. - Help stakeholders navigate legal tools, processes, and contract status questions. - Maintain accurate reports, playbooks, and training resources. - Contribute to process improvements and AI tool testing that help the team reduce manual work. Docker does not offer visa sponsorship for this role.   Compensation & Equity Canada: CA$141,145– CA$201,635 + equity United States: $103,600 – $148,00 + equity ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE