Вакансии

- Respond to customer inquiries via phone, email, and/or chat. - Provide fast, friendly, and professional assistance.

We are looking for a Marketing Manager to develop and execute product marketing, branding, and digital strategies that strengthen market positioning, increase customer engagement, and support business growth. Developing and executing product marketing and branding strategies for business-to-consumer and business-to-business audiences.

🔹 Owns hiring outcomes, not just vacancies. 🔹 Turns funnel data into forecasts and clear recommendations for senior leaders.

Location: Remote Workplace: Remote About Prefect Prefect builds automation for an unpredictable world. The last decade of automation was about protecting workflows from unpredictability; in the agentic era, unpredictability is the point. Our mission is to give people confidence in automated work, whether that work is a mission-critical data pipeline or a fleet of AI agents. In August 2026, Prefect and Dagster, competitors for eight years, joined forces to build the next generation of automation infrastructure. Today, our ecosystem includes Dagster, the data platform; Prefect, the agent platform; and FastMCP, the leading open-source developer framework for the MCP ecosystem. Together, our open-source and commercial products are trusted by Fortune 500 companies, data innovators, and high-growth technology companies around the world. We think of our culture as the operating system of the company. We’ve carefully created a supportive, high-performance environment that empowers our team to do the best work of their careers, have meaningful impact, and continue growing personally and professionally. We’re a remote-first team that values high standards, ownership, and thoughtful collaboration. THE ROLE In August, Dagster and Prefect became one company. Behind the scenes, that left us with two of nearly everything: two SOC 2 programs, two ways of managing laptops, overlapping tools and accounts, and a long list of tools that each need one clear owner. We're hiring a Security & IT Operations Engineer to turn all of it into one setup that runs well and gets easier to run every quarter. You'll own the day-to-day of our security compliance program and our corporate IT. You'll report to our Security & Systems Lead as the first hire on this new team. Our customers are enterprise data, infrastructure, ML and AI teams, and our products run code inside their data infrastructure. AI has made attacks cheap and fast, so customers look hard at how we protect them, and a well-run security and compliance program is a big part of our answer. You won’t be pushing security uphill here. More engineers volunteered for our new Security Guild than its first sprint had room for. Building on both companies’ existing security work, the guild is implementing shared product security tools and consistent vulnerability management and incident response processes across Prefect and Dagster. That commitment is helping us stay ahead of AI-accelerated attacks. You’ll enjoy this role if you like a mix of hands-on work and longer-term improvements, and want a meaningful say in how our IT and compliance programs run. WHAT YOU’LL OWN - Run day-to-day compliance. Keep SOC 2 controls, evidence collection, access reviews, policy acknowledgments and training on track. Work directly with auditors and control owners, and follow findings through to resolution. - Help consolidate our compliance programs. With our team lead and consultant, choose a GRC platform and set up both programs. Help adapt control descriptions across environments and design activities that minimize manual work. - Own corporate IT. Run Google Workspace and our SaaS apps, handle onboarding and offboarding with People Operations, and manage our Mac fleet in Rippling. Help employees with laptop and access issues, and improve the setup as you learn where people get stuck. - Improve access management. Work with our identity partner on how access is requested, approved, granted and removed. Own the daily processes and keep them documented. - Protect corporate systems. Manage macOS and application updates, investigate endpoint alerts, and track vulnerabilities through remediation. Verify fixes and participate in phishing and other corporate incident response with our team lead. - Automate repetitive work. Use scripts, APIs, workflow tools or AI to reduce manual IT and compliance tasks and make common requests self-service. Recently completed projects include consolidating Mac device management into Rippling, running access reviews that support both SOC 2 programs, and working with teams to assign tool owners and retire duplicates. WHERE THE ROLE CAN GROW We’re building the Security & Systems function for the combined company, and this role will help shape it. Starting with ownership of day-to-day IT and compliance, you can grow toward broader security operations and engineering—including vulnerability management, corporate incident response, and corporate security engineering—or toward risk management and AI governance. The direction will depend on your strengths, interests, and the company’s needs, with opportunities to take on more program ownership and planning as the function develops. WHAT YOU’LL BRING We’re looking for hands-on IT and compliance experience, practical technical judgment, and the ability to take ownership. Your experience may be deeper in one area, but you should be comfortable across both. - You’ve owned recurring SOC 2 activities and worked directly with external auditors, or bring auditing experience. You understand how controls work, what evidence demonstrates they’re operating, and how to adapt them across systems and teams. - You’ve administered and secured corporate IT systems, including account management, onboarding/ offboarding and Macs managed through an MDM. You’re comfortable with patching, endpoint alerts, remediation tracking, phishing or suspicious account activity, and helping employees troubleshoot problems. - You’re comfortable automating recurring tasks with scripts, APIs, workflow tools or AI, and can explain something you’ve built. A small, useful improvement is a good example. - You drive work across teams: establish owners and deadlines, work through blockers, and follow through until tasks are completed and documented. You know when to resolve something yourself and when to escalate. NICE TO HAVE - Experience with Google Workspace, Rippling, or a GRC platform such as Vanta, Drata or Thoropass. - Familiarity with SSO, SCIM provisioning or other ways to automate account access. - Experience helping implement or migrate an IT or compliance system, or improving a process that involved several teams. WHO THIS ROLE IS NOT FOR - You’re looking to leave hands-on IT support behind. Helping someone with a laptop or access problem is part of the job, alongside larger projects and automation work. - You need a settled, fully documented environment from day one. We’re still bringing two companies’ systems together, and you’ll help work out how the combined setup should run. WHAT YOU'LL GET IN RETURN: Base Salary Ranges: - San Francisco Bay Area and NYC metro: $165,000 - $219,000 - Washington, D.C., Boston, LA metro and Seattle: $150,000 - $194,000 - Denver, Chicago, Atlanta and all other US metros: $149,000 - $193,000 Actual base salary within each range depends on the candidate's location, experience, and qualifications. Equity and benefits are not included in the range above. Your recruiter can share more about the salary range for your preferred location during the hiring process. Perks and Benefits: - Remote-first team with flexible-first culture - Equity Stock Options - 401(k) with 5% company match (vests immediately!) - Unlimited PTO - Medical, Dental and Vision insurance - Generous Parental Leave - Life Insurance and Disability benefits - $800/month remote work stipend And that's just the start — for more info check out our benefits and perks on our careers page. BELONGINGNESS AT PREFECT: Belongingness at Prefect is our commitment to ensuring mutual power, access, and opportunity among all groups and individuals who make up our community. We operationalize belongingness through actions large and small on a daily basis, but always with the goal that all groups and individuals can contribute as their most authentic self to the evolution of our product, our team, and our community. Belongingness is also our commitment to bridge with individuals or groups not yet established in our community, acknowledge differences in a way that affirms distinct identities, and allows for a new, more expansive group identity to form. EQUAL OPPORTUNITY AT PREFECT: Prefect is an equal opportunity employer and encourages applications from people of all backgrounds. All applicants will be considered for employment without attention to race, religion, color, sex (including pregnancy, sexual orientation and gender identity/expression), national origin, disability or any other status protected under applicable federal, state, or local laws. Delaney is a real live person (👋🏻) and is looking forward to learning more about you through your application.

Location: London Workplace: Hybrid At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 50,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past few years, Linear has experienced incredible organic growth and has become the default tool of choice for many of the world’s best product teams. We are now layering a product-led sales motion on top of our existing self-serve business to further accelerate our ambitions and bring the magic of Linear to even more and larger companies. As an Account Executive at Linear, you’ll contribute to the future of our product and help high-impact companies build better software. Location & work mode While Linear is a remote-first company across the US and Europe, this role is specifically based in London. We’re looking for someone who can work from our London office in Shoreditch 3 days per week (Mondays, Tuesdays, Thursdays), as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do - Become a product expert and help customers use Linear effectively; assist prospects through the trial and evaluation phase - Generate a strong pipeline and exceed quarterly and annual targets - Build relationships with key stakeholders within accounts - Stay up to date with our product offering, industry trends, competitive landscape, and market trends to continuously adapt sales strategies and approaches for maximum impact - Be the voice of the customer; advocate for customers by surfacing product or adoption blockers to our product team What we're looking for - 5+ years in a quota-carrying sales role - Experience selling to a technical audience; bonus if you have previous experience working with a collaboration or developer tool - SaaS and startup experience; comfortable working and adapting in a fast-paced and flexible environment - Strong written and verbal communication, presentation, and product demonstration skills - Highly autonomous with a bias for action. Owner’s mindset to quickly come up to speed on product, market, ICP, and unique differentiators What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms - Daily meal and coffee stipend on every workday - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites Learn how we think and work - A story about our mission: Read Me https://linear.app/readme - Our hiring process: How we hire at Linear https://linear.app/now/how-we-hire-at-linear - How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear - Our CEO and co-founder, Karri at 20VC: How to Grow Capital Efficiently in a World of BS Growth https://www.youtube.com/watch?v=4vqDYkuzbSM - Make an Org Chart You Want to Ship — Advice from Linear on How Heirloom Tomatoes Should Inspire Team Design https://review.firstround.com/make-an-org-chart-you-want-to-ship-advice-from-linear-on-how-heirloom-tomatoes-should-inspire-team-design/ - Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear - A video series: Conversations on Quality https://linear.app/quality - Read about our recent Series C Fundraise https://linear.app/now/building-our-way and Giving our team liquidity https://linear.app/now/giving-our-team-liquidity-through-linear-s-first-tender-offer A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app http://linear.app email address, and all open roles are listed at linear.app/careers http://linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app. Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Location: Remote, Japan Workplace: Remote ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE We’re seeking a Technical Account Manager (TAM) to be the primary technical partner for our Team & customers after the sale, helping them adopt, operate, and get long-term value from Supabase. At Supabase, TAMs are the technical owners of their assigned accounts, working closely with our most valuable customers to: - Understand each customer’s architecture, use cases, constraints, and goals. - Validate deployments and guide customers through onboarding and early success. - Proactively surface risks and optimization opportunities before they become incidents. - Coordinate internal teams on complex escalations and drive root cause analysis. - Align Supabase capabilities with the customer’s roadmap. Successful TAMs are proactive, technically credible, and customer-first. TAM is a relationship, not a response channel: you’ll act as an extension of your customers’ teams and advocate on their behalf within Supabase. You’ll be joining our Success team, where you will be expected to lead and innovate around the following areas of responsibility: Technical Ownership & Onboarding Act as the technical owner for your assigned accounts, documenting environments, mapping dependencies, and tracking technical risks. Validate architecture and deployment plans after the sale, guide initial configuration and best practices, and make sure customers understand platform capabilities and limitations. Help customers reach early success milestones to shorten time to value and reduce early friction. Proactive Technical Guidance Regularly review customer environments and usage patterns to identify scalability, performance, reliability, security, and compliance risks and opportunities. Plan upgrades and lifecycle events, and run architecture reviews for upcoming initiatives, including capacity and growth planning, feature readiness, and early identification of technical blockers. Escalation & Collaboration Coordinate across Support and Engineering on complex or high-impact issues. TAMs are not frontline support, but provide the context, prioritization, and follow-through that drive resolution, root cause analysis, and preventative action. Serve as the voice of the customer to Engineering and Product, sharing specific, reproducible feedback on recurring pain points and taking part in beta and early access programs. Partner with Sales and Customer Success on account health and retention, with technical input on renewals, expansions, and evaluations, and early flags on risks to satisfaction. PREFERRED EXPERIENCE 6+ years of relevant work experience in engineering, SRE, technical consulting, or similar, including operating production systems under real constraints. Strong technical depth across database internals, scalability, security posture, and infrastructure tradeoffs. You understand a customer’s architecture as well as they do, without escalating every question. A proactive mindset: you spot risks and optimization opportunities before the customer does, and you treat your accounts like a personal portfolio. Sound escalation judgment: you know when to escalate, when to resolve internally, and how to communicate clearly under pressure without creating noise. Very strong communication skills. TAMs explain complex issues to non-technical executives and root causes to senior engineers, often in the same day. Awareness of how TAM performance shows up in retention and NRR, including surfacing expansion signals and renewal risks early. Experience working in async or globally distributed teams. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Remote, California, United States, AMER From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role We’re looking for a talented Senior Sales Engineer to join our Enterprise, Existing Business sales team. As an Enterprise Sales Engineer, you will work closely with our sales team to understand our Enterprise customers’ complex business needs and showcase how Fivetran’s data replication solutions can help them achieve their desired business outcomes. You will be responsible for providing technical expertise, identifying technical requirements, and supporting a regimented proof-of-value process throughout the sales cycle. This is a full-time, remote position based in US. Technologies You’ll Use AWS, GCP, Azure, Snowflake, BigQuery, Databricks, Kafka, Grafana Linux, Windows, Python What You’ll Do Work with Enterprise customers to understand their business, their use cases, and their data replication and data transformation requirements Work cross functionally with your internal counterparts (AEs, Professional Services, BDRs, marketing, and support) to build and maintain a holistic account ownership plan Develop and deliver technical presentations to Enterprise audiences Ensure the technical win by running a tight proof-of-value process Work closely with Fivetran+dbt’s Product and Engineering teams to ensure alignment of our solutions to Enterprise customer needs Develop and maintain relationships with key Enterprise customers and partners Stay up-to-date on the latest technologies and trends in our industry Skills We’re Looking For 5+ years in one of the following areas: data replication, data practitioner, data operations, analytics, sales engineering, or related technical field Proven ability to work cross-functionally to support large enterprise customers Strong technical background covering data replication, cloud infrastructure, data replication technologies, and/or database administration Experience with modern data analytics technologies, including cloud data warehouses, transformation tooling, data catalogs, and BI tools Excellent communication and presentation skills with a keen ability to explain complex technical concepts to both technical and non-technical stakeholders Strong problem-solving and analytical skills Bonus Skills Experience with Oracle, SQL Server & SAP databases Basic python competency and advanced SQL knowledge Hands on experience with other data replication or ETL tools Experience with self-hosted software applications and supporting infrastructure Hands on networking experience both in the cloud and on-premise Compensation & Benefits The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. For this role, on-target earnings (OTE) are split 70% base salary and 30% variable compensation. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. OTE (On Target Earning) $218,491.87 — $303,462.32 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Remote - Colombia ; Remote - Costa Rica ; Remote - Mexico About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. While there is a lot to celebrate in our past, there is even more opportunity ahead of us. As we are continuing to grow, we’re seeking a Sr. Software Engineer - B2 Object Storage to join our team! What You'll Do: You will work on B2 APIs and subsystems that allow our customers and integrations to upload objects, manage object lifecycles, track usage, and interact with our billing and storage systems. You will help build new features, improve the scalability of our systems, and build internal observability tooling. Responsibilities: Design, implement, and maintain B2 and S3-compatible APIs to ensure correctness, performance, and backward compatibility for a large base of external customers and integrations. Lead technical design discussions and produce clear design documents Instrument services, develop metrics, define meaningful SLIs/SLOs, and drive reliability improvements. Actively participate in on-call rotation to help determine incident root causes and identify follow-up remediation items The Right Fit: 7+ years of server-side Java programming experience with a strong background in algorithms and data structures Experience writing software for large scale distributed systems, including design, implementation, testing, and rollout Communicates proactively in a remote environment by keeping the team informed, surfacing blockers early, and moving work forward Professional experience incorporating AI-assisted development tools (e.g., Gemini, Cursor, Claude Code) Bonus points for: Cassandra and Vitess experience Agile and scrum experience At this point, we hope you're feeling excited about the job description you're reading. Learning, developing, and growing are key parts of our culture, so even if you don't meet every requirement, we still encourage you to apply. At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice. #LATAM

Location: Stockholm Workplace: Remote WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey’s Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal. Legal Engineer - Product Specialists collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies—serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency. Legal Engineer - Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers and Account Executives to communicate Harvey’s value through a mix of large group sessions, small workshops, and one-on-one conversations. WHAT YOU’LL DO - Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice. - Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform. - Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement. - Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them. - Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens. - Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities. - Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas. - Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals. - Travel may be required from time to time, including visits to customer office locations and company offices. WHAT YOU HAVE - Fluent in the Swedish language. - JD or equivalent legal qualification. - At least 3 years of experience practicing law within at a top in-house team. - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. - Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos. - Strong understanding of legal processes and challenges faced by legal professionals. - Curiosity about AI’s potential to transform the legal industry. - Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-JM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: USA Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We're Looking For:We are looking for an Enterprise Customer Success Manager who will be working with strategic customers across the North American market. The candidate should be based on the U.S. East Coast, with candidates in the Central Time Zone potentially considered. This role will focus on strategic customers with a strong emphasis on banks, credit unions, and other financial services organizations.Responsibilities:Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the USA region.Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.Help customers achieve their desired outcomes, value realization, and high ROI.Grow customer's portfolio through zero churn and active cross and up-sales.Maintain higher than industry average NPS score.Requirements:Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in USAExperience working with CRM, BPM, LC/NC solutions will be a preference.English language skills and executive level communication.Desire to learn and adapt fast according to a changing market environment.Customer-centric expert with a track record in delivering customer success. What to expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type

Location: Remote (United States) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role The Community Programs team creates the spaces, programs, and opportunities that help our community thrive. We're looking for a Community Engagement and Advocacy Manager to help us strengthen relationships with the people who use, build with, and advocate for Tailscale. In this role, you'll own and grow three important areas of our community: the Tailscale Insiders advocacy program, our digital communities, specifically Discord and Reddit, and our Community Projects program. You'll focus on creating meaningful opportunities for community members to connect, contribute, share their expertise, and be recognized for the work they do. Whether that's helping an Insider find their next speaking opportunity, bringing Tailscale staff into conversations on Discord, or showcasing an exciting community-built project, you'll help turn community participation into lasting relationships and advocacy. You'll work closely with teams across Tailscale, including Developer Relations, Product, Engineering, Marketing, and Support, to connect community members with the right people, resources, and opportunities. We're looking for someone who genuinely enjoys working with people, understands what makes communities thrive, and can turn ideas into thoughtful, well-run programs. You don't need to be deeply technical, but you should be curious about technology and excited to learn from the people building with it. Key Responsibilities Insiders Advocacy Program Own the strategy, day-to-day operations, engagement, and ongoing growth of the Tailscale Insiders advocacy program. Build and maintain meaningful relationships with Insiders, understanding their interests, expertise, motivations, and how they want to participate in the Tailscale community. Develop recurring engagement opportunities that help Insiders connect with one another and with teams across Tailscale. Identify opportunities for Insiders to contribute through speaking engagements, technical content, community events, product feedback, testing, and other initiatives. Partner with internal teams to create clear pathways for Insiders to participate in company initiatives, ensuring opportunities are relevant and mutually beneficial. Identify and nurture emerging advocates across the Tailscale community, creating pathways for deeper participation and potential involvement in the Insiders program. Own the recruitment, onboarding, recognition, and ongoing engagement of Insiders, ensuring participants feel valued, supported, and connected. Gather feedback from program members and continuously improve the Insider experience. Track program participation, contributions, engagement, and outcomes to understand and communicate the impact of the program. Digital Communities: Discord & Reddit Own the strategy, day-to-day engagement, and overall community experience across Tailscale's Discord and Reddit communities, fostering welcoming, active, and inclusive spaces. Develop and execute engagement initiatives, including community events, AMAs, discussions, and member spotlights that encourage participation and connection. Partner with teams across Tailscale to bring staff into community conversations and create opportunities for meaningful engagement. Partner with Product, Marketing, and Developer Relations to plan and lead Discord and Reddit engagement around product launches, announcements, and key company initiatives. Own day-to-day community moderation, including enforcing guidelines, managing moderation tools and bots, coordinating volunteer moderators, and escalating sensitive issues to appropriate internal teams. Identify opportunities to improve community engagement, structures, and experiences based on member feedback and participation. Recognize and celebrate active members and contributors, creating opportunities for deeper involvement and advocacy. Monitor community conversations, feedback, and engagement metrics to identify emerging themes, share actionable insights with internal teams, and inform community strategy, product decisions, and program improvements. Community Projects Own the strategy, operations, and continued growth of Tailscale's Community Projects program, recognizing and amplifying projects built by our community. Develop and maintain a clear, repeatable process for discovering, submitting, reviewing, tracking, and showcasing community projects. Build relationships with project creators, understanding what they've built, their motivations, and how Tailscale can support and recognize their work. Partner with Developer Relations, Marketing, Product, and Engineering to identify opportunities to turn community projects into technical content, demos, documentation, social content, and community showcases. Create opportunities for project creators to share their work through community events, presentations, blog posts, videos, and other channels. Identify projects that demonstrate creative or emerging uses of Tailscale and help surface those examples to relevant internal teams. Develop thoughtful ways to recognize and reward contributors, ensuring builders receive visibility and credit for their work. Track program activity, project contributions, and outcomes to help demonstrate how community projects support advocacy, learning, and broader awareness of Tailscale as a platform. What We Are Looking For 3–5+ years of experience in community management, advocacy, community programs, developer communities, or related roles. Experience owning and growing community programs, including developing initiatives, coordinating stakeholders, and driving engagement. Proven ability to build meaningful relationships with community members, advocates, contributors, and internal teams. Experience managing and moderating online communities, including community guidelines, moderation tools, and maintaining healthy, inclusive environments. Strong written and verbal communication skills, with the ability to engage authentically and collaborate across teams. Excellent organizational and program management skills, with the ability to manage multiple priorities, work independently, and navigate ambiguity. Strong understanding of community engagement and advocacy, with the ability to identify opportunities, recognize contributors, and turn feedback into meaningful improvements. Genuine curiosity about technology and an eagerness to learn about Tailscale's products and community. Nice to Have Experience managing advocacy, ambassador, champion, or contributor recognition programs. Hands-on experience managing Discord, Reddit, or similar community platforms, including moderation bots and automation tools. Experience working with developers, open source, infrastructure, networking, security, or other technology-focused communities. Familiarity with community engagement and intelligence tools such as Common Room. Experience developing community programming such as AMAs, virtual events, member spotlights, and recurring engagement initiatives. Experience identifying and amplifying community stories, projects, or contributor achievements. Experience collaborating with Product, Developer Relations, Engineering, Marketing, or Support teams. Willingness and ability to travel occasionally to support community events, meetups, and other initiatives. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. US Pay Range $144,000 — $177,000 USD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: Remote (Canada) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role The Community Programs team creates the spaces, programs, and opportunities that help our community thrive. We're looking for a Community Engagement and Advocacy Manager to help us strengthen relationships with the people who use, build with, and advocate for Tailscale. In this role, you'll own and grow three important areas of our community: the Tailscale Insiders advocacy program, our digital communities, specifically Discord and Reddit, and our Community Projects program. You'll focus on creating meaningful opportunities for community members to connect, contribute, share their expertise, and be recognized for the work they do. Whether that's helping an Insider find their next speaking opportunity, bringing Tailscale staff into conversations on Discord, or showcasing an exciting community-built project, you'll help turn community participation into lasting relationships and advocacy. You'll work closely with teams across Tailscale, including Developer Relations, Product, Engineering, Marketing, and Support, to connect community members with the right people, resources, and opportunities. We're looking for someone who genuinely enjoys working with people, understands what makes communities thrive, and can turn ideas into thoughtful, well-run programs. You don't need to be deeply technical, but you should be curious about technology and excited to learn from the people building with it. Key Responsibilities Insiders Advocacy Program Own the strategy, day-to-day operations, engagement, and ongoing growth of the Tailscale Insiders advocacy program. Build and maintain meaningful relationships with Insiders, understanding their interests, expertise, motivations, and how they want to participate in the Tailscale community. Develop recurring engagement opportunities that help Insiders connect with one another and with teams across Tailscale. Identify opportunities for Insiders to contribute through speaking engagements, technical content, community events, product feedback, testing, and other initiatives. Partner with internal teams to create clear pathways for Insiders to participate in company initiatives, ensuring opportunities are relevant and mutually beneficial. Identify and nurture emerging advocates across the Tailscale community, creating pathways for deeper participation and potential involvement in the Insiders program. Own the recruitment, onboarding, recognition, and ongoing engagement of Insiders, ensuring participants feel valued, supported, and connected. Gather feedback from program members and continuously improve the Insider experience. Track program participation, contributions, engagement, and outcomes to understand and communicate the impact of the program. Digital Communities: Discord & Reddit Own the strategy, day-to-day engagement, and overall community experience across Tailscale's Discord and Reddit communities, fostering welcoming, active, and inclusive spaces. Develop and execute engagement initiatives, including community events, AMAs, discussions, and member spotlights that encourage participation and connection. Partner with teams across Tailscale to bring staff into community conversations and create opportunities for meaningful engagement. Partner with Product, Marketing, and Developer Relations to plan and lead Discord and Reddit engagement around product launches, announcements, and key company initiatives. Own day-to-day community moderation, including enforcing guidelines, managing moderation tools and bots, coordinating volunteer moderators, and escalating sensitive issues to appropriate internal teams. Identify opportunities to improve community engagement, structures, and experiences based on member feedback and participation. Recognize and celebrate active members and contributors, creating opportunities for deeper involvement and advocacy. Monitor community conversations, feedback, and engagement metrics to identify emerging themes, share actionable insights with internal teams, and inform community strategy, product decisions, and program improvements. Community Projects Own the strategy, operations, and continued growth of Tailscale's Community Projects program, recognizing and amplifying projects built by our community. Develop and maintain a clear, repeatable process for discovering, submitting, reviewing, tracking, and showcasing community projects. Build relationships with project creators, understanding what they've built, their motivations, and how Tailscale can support and recognize their work. Partner with Developer Relations, Marketing, Product, and Engineering to identify opportunities to turn community projects into technical content, demos, documentation, social content, and community showcases. Create opportunities for project creators to share their work through community events, presentations, blog posts, videos, and other channels. Identify projects that demonstrate creative or emerging uses of Tailscale and help surface those examples to relevant internal teams. Develop thoughtful ways to recognize and reward contributors, ensuring builders receive visibility and credit for their work. Track program activity, project contributions, and outcomes to help demonstrate how community projects support advocacy, learning, and broader awareness of Tailscale as a platform. What We Are Looking For 3–5+ years of experience in community management, advocacy, community programs, developer communities, or related roles. Experience owning and growing community programs, including developing initiatives, coordinating stakeholders, and driving engagement. Proven ability to build meaningful relationships with community members, advocates, contributors, and internal teams. Experience managing and moderating online communities, including community guidelines, moderation tools, and maintaining healthy, inclusive environments. Strong written and verbal communication skills, with the ability to engage authentically and collaborate across teams. Excellent organizational and program management skills, with the ability to manage multiple priorities, work independently, and navigate ambiguity. Strong understanding of community engagement and advocacy, with the ability to identify opportunities, recognize contributors, and turn feedback into meaningful improvements. Genuine curiosity about technology and an eagerness to learn about Tailscale's products and community. Nice to Have Experience managing advocacy, ambassador, champion, or contributor recognition programs. Hands-on experience managing Discord, Reddit, or similar community platforms, including moderation bots and automation tools. Experience working with developers, open source, infrastructure, networking, security, or other technology-focused communities. Familiarity with community engagement and intelligence tools such as Common Room. Experience developing community programming such as AMAs, virtual events, member spotlights, and recurring engagement initiatives. Experience identifying and amplifying community stories, projects, or contributor achievements. Experience collaborating with Product, Developer Relations, Engineering, Marketing, or Support teams. Willingness and ability to travel occasionally to support community events, meetups, and other initiatives. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. CAN Pay Range $192,960 — $237,180 CAD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: New York, New York; Manhattan, New York; Brooklyn, New York; Trenton, New Jersey; Yonkers, New york; New York City Metropolitan Area; Newark, New Jersey Workplace: remote Provectus is an AI consultancy founded in 2010 and led by its founders. As an AWS Premier Partner and an Anthropic Preferred Partner, we help Financial Services & Insurance and Healthcare & Life Sciences companies design, build, and operate production AI systems. With offices across North America, LATAM, and EMEA, we work with clients worldwide. We are hiring an Account Executive to turn incoming enterprise leads into signed consulting engagements. Clients buy multi-month consulting engagements. You won't build pipeline from scratch. Anthropic and AWS share qualified enterprise leads with us. Your job has four parts: Qualify those leads quickly. Run discovery with buyers at banks, insurers and life sciences companies. Scope the work with our architects. Close. What you'll do: Pick up new leads as they arrive, decide which to pursue, and be able to explain why. Run discovery calls with business and technology leaders. Map their process, data, regulatory constraints, budget and decision path. Work with delivery leads and architects to scope proposals and SOWs that we can deliver. You are selling consulting engagements, not software licenses. Negotiate and close to a signed SOW, with the Chief Commercial Officer joining larger deals. Run the full sales cycle: discovery, solution scoping, proposal, negotiation, close. Translate Anthropic's product roadmap and partnership incentives into the client propositions. Keep Anthropic and AWS partner reps informed on the leads they share, and take part in joint pipeline reviews. Keep the CRM current and forecast your deals accurately. Bring buyer objections and patterns from each industry back to leadership and marketing. Travel for client meetings, up to 30% of your time. What You Need to Succeed: 2–4 years in a client-facing commercial role in a consulting or IT services firm where you closed deals yourself, such as account executive, account manager, or consultant who owned client sales. Be ready to share the specifics: what you closed, at what size, and how long each deal took. OR experience with banks, insurers, or pharma/biotech companies in one of these roles: selling services or technology to them (including smaller deals you closed yourself or larger deals where you supported the lead); working on client projects at a consulting firm, including proposals or scoping; or working inside one of these companies on projects where you helped evaluate and select outside vendors. Working knowledge of Financial Services (banking, insurance, capital markets) or Life Sciences (pharma, biotech). You have worked in the industry or sold into it, and you can discuss a buyer's process and regulatory constraints in their terms. Experience selling services engagements or complex B2B deals with several stakeholders. Clear written and spoken communication with director-, VP- and C-level buyers. Comfort handling a steady volume of leads and choosing where to spend your time. Strong plus Experience selling AI/ML, data or cloud services. Experience working partner-referred leads from Anthropic, AWS, GCP or Azure. About Provectus: Provectus is an Artificial Intelligence consultancy and solutions provider, helping businesses achieve their objectives through AI and data-driven innovation organization-wide in such industries as Financial Services, Insurance, Healthcare & Life Sciences, Retail & CPG, Media & Entertainment, and Manufacturing. We are recognized by industry analysts as a leading provider of AI solutions across key business domains. At Provectus, we value innovation, ownership, and collaboration — and we are looking for people who want to grow with us and make an impact. Why Join Us: Leads arrive every day, so your time goes into closing rather than prospecting. You learn enterprise AI consulting sales in two regulated industries. You close with support: our architects scope the work with you, and the Chief Commercial Officer joins larger negotiations. The delivery team can execute what you sell: 350+ people, 150+ certified architects, and 100+ customers in production. Work at the intersection of two AI partnerships: Anthropic and AWS. High-impact role with direct visibility to leadership. Compensation and benefits Base $90–120K + commission, OTE range $140–170K. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, and abilities of the applicant, and alignment with market data. B2B contract model or full-time model. Unlimited vacation policy. Generous health, vision, and dental insurance, and life insurance. 401(k) matching plan.

Location: Amsterdam Workplace: Remote ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU'LL DO - Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling. Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity. - Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations. - Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. - Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers needs. Collaborate with our marketing team to implement effective sales campaigns and presentations. - Help define our sales motion: You'll be the first Sales person in region, and your work will directly impact how our GTM function operates and succeeds in the Benelux. - Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical and operations orgs to deliver our industry-leading product. WHAT YOU'LL BRING - 10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts. - Strong communication skills: Exceptional verbal and written communication abilities. Professional fluency in Dutch and English. - Enterprise experience: Experience managing a $1M+ quota, and running end-to-end complex deals. - Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. - Prospecting & lead generation: Proven track record of identifying and targeting potential enterprise clients through research, networking, and cold calling. EVEN BETTER... - Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends. - Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Austin, TX Workplace: remote About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW   We are looking for a Slovak Localization QA Tester / Proofreader to join a long-term.   As a Linguistic Tester, you’ll help bring high-quality Slovak content to life and ensure it feels natural, accurate, and polished for end users. Your main focus will be reviewing and refining localized content, making sure it reads smoothly and is free from errors. This includes checking grammar, spelling, punctuation, consistency, formatting, and cultural or contextual accuracy.   You’ll also work hands-on with products by executing test cases, identifying localization bugs, and reporting issues through internal bug-tracking systems. Once fixes are implemented, you’ll help verify that they’ve been resolved correctly. From time to time, you’ll also have the opportunity to translate content from English into Slovak. In addition, you’ll explore user interfaces to identify localization or functional issues, playing an important role in delivering a seamless and user-friendly experience.   This role is ideal for someone with native-level Slovak fluency, strong attention to detail, and an interest in quality assurance within digital products. If you’re looking for a role where you can apply both your language expertise and technical skills, this is a great opportunity.   MAIN DUTIES   - Write and report relevant bugs and errors using best practices through the internal database system. - Ability to understand and prioritize tasks and issues quickly and efficiently. - Native language skills and cultural awareness of Slovak and Slovakia. - Good oral and written communication. - Highly organized with attention to detail and a commitment to quality. - QA various products by accurately following testing instructions and test cases. - Discover and report defects (bugs) using client-specific bug-tracking tools. - Evaluate translations in the context of software, mobile apps, and documentation. - Be a subject matter expert for linguistic issues in Slovak ; be able to research and resolve linguistic questions. - Adhere to project-specific quality standards, trademarks, style guides, and client-preferred checklists and glossaries. - Troubleshoot basic problems; be able to communicate effectively and escalate testing issues. - Complete assigned tasks in a quality and timely manner.     IDEAL BACKGROUNDS: Marketing, Journalism, Copy Editing, Proofreading, Writing, Translation, and/or Localization   COMPENSATION: $24   Work arrangement: Hybrid – primarily remote, with approximately 10% on-site presence.   Job Reference: #LI-JC1

Location: New York, NY (HQ); Remote (US); Denver, CO; Miami, FL Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart. WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM local time (EST/ CST/ PST), and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $60,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Evening working hours span 6:00 PM–2:30 AM EST, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice