Вакансии

Задачи: — поддержка фирм-консультантов — решение сложных запросов — увеличение вовлечённости платформы

Busha is looking for a Business Development Manager to drive revenue growth through customer acquisition, strategic partnerships, and institutional sales.

TRM Labs is looking for a Senior Capture Manager to shape and lead complex public sector deal strategies and proposals.

Задачи: — Руководство процессами раскрытия информации — Организация процессов отчетности о доходах (earnings processes) — Маркетинг для инвесторов — Коммуникации с инвесторами

Задачи: — Руководство аудитами операций с криптовалютой — Проведение оценки рисков — Улучшение программ аудита Требования: — Опыт в области внутреннего аудита — Знание криптовалют и связанных с ними операций — Навыки управления рисками и соответствия нормативным требованиям Условия: — Гибридный формат работы — Местоположение: Менло Парк, Калифорния — Зарплата от $133,000 до $200,000 в год

Задачи: — Независимо составлять, проверять, согласовывать и управлять большим объемом коммерческих договоров в рамках стандартов, процедур утверждения и допустимых рисков Lattice. — Вести переговоры по SaaS заказам, условиям обслуживания, основным соглашениям, соглашениям о обработке данных, соглашениям об уровне обслуживания, дополнениям, продлениям, пробным периодам, условиям, связанным с ИИ, соглашениям о расторжении и другим документам клиентов. — Проверять и согласовывать договоры с поставщиками, подрядчиками и сервис-провайдерами, взаимодействовать с отделами закупок, конфиденциальности, безопасности, финансов и владельцами бизнеса. — Поддерживать технологические партнерства, интеграции, реферальные программы, спонсорство, мероприятия, выступления и другие стратегические или маркетинговые отношения. — Быть основным контактным лицом между юридическим отделом и бизнес-стейкхолдерами, предоставлять практические рекомендации по структуре договоров, распределению рисков, стратегии переговоров, требованиям к утверждению и путям эскалации. — Принимать самостоятельные решения в рамках установленных параметров и своевременно эскалировать значимые юридические, финансовые, конфиденциальные, продуктовые или операционные риски с анализом и рекомендациями. — Сотрудничать с экспертами по конфиденциальности, безопасности, продукту, финансам и другими для обеспечения точности, операционной реализуемости, правильного утверждения и отслеживания договорных обязательств. — Управлять множественными одновременными переговорами с приоритетами, оперативностью и ответственностью от начала до подписания. — Вести точный учет договоров, утверждений, метаданных и финальной документации в системах Ironclad, Salesforce, Zip и других. — Выявлять повторяющиеся шаблоны переговоров, операционные сложности и новые риски, предлагать улучшения шаблонов, процедур, резервных позиций, обучения и ресурсов самообслуживания. — Использовать одобренные инструменты ИИ и юридические технологии для ускорения проверки договоров, сравнения предложенного текста с шаблонами, выявления проблем, поддержки составления, суммирования переговоров и повышения эффективности отчетности и рабочих процессов. — Помогать в разработке отчетности по объему договоров, времени цикла, тенденциям переговоров, эскалациям и другим показателям для улучшения функции заключения договоров и бизнеса в целом. — Следить за новостями в области коммерческого заключения договоров, SaaS-бизнеса, конфиденциальности данных, продуктов с ИИ и технологий заключения договоров. Требования: — Пять и более лет релевантного опыта в переговорах и управлении коммерческими технологическими договорами, предпочтительно в быстрорастущей SaaS или технологической компании. — Рассматриваются эквивалентные комбинации юридического, контрактного и бизнес-опыта. — Умение самостоятельно вести переговоры с клиентами по SaaS-договорам, включая основные соглашения, условия подписки, соглашения о обработке данных, соглашения об уровне обслуживания и сопутствующие документы. — Опыт проверки договоров с технологическими поставщиками и закупок. — Сильное коммерческое суждение и способность отличать значимые риски от менее важных пунктов переговоров. — Умение применять шаблоны и политики, выявлять вопросы вне установленных параметров и предлагать практические рекомендации по эскалации. — Знание типичных вопросов SaaS-договоров, включая интеллектуальную собственность, конфиденциальность, использование данных, безопасность, возмещение убытков, ограничения ответственности, SLA, гарантии, продления и права на расторжение. — Отличные письменные и устные коммуникативные навыки для объяснения сложных договорных вопросов бизнес-стейкхолдерам и контрагентам. — Отличные организационные и проектные навыки, успешный опыт управления большим и изменяющимся портфелем дел с минимальным контролем. — Коллаборативный подход и опыт построения доверительных отношений с отделами продаж, закупок, финансов, конфиденциальности, безопасности, продукта и другими. — Опыт использования инструментов с поддержкой ИИ для проверки, составления, анализа, управления знаниями или автоматизации рабочих процессов с ответственным подходом к конфиденциальности и точности. — Владение Microsoft Word и опыт работы с системами управления жизненным циклом контрактов и закупок. — Предпочтителен опыт работы с Ironclad, Salesforce, Zip, Google Workspace, Slack и Excel. — Опыт работы с международными контрагентами и современными нормативными актами по конфиденциальности и ИИ является плюсом. Условия: — Оценочная годовая зарплата от $123,500 до $154,500. — Возможность участия в программе опционов на акции компании. — Медицинская страховка, стоматологическая страховка, страховка зрения, страхование жизни, AD&D и инвалидности. — Поддержка в чрезвычайных погодных условиях. — Приложения для здоровья и благополучия. — Оплачиваемый отпуск по уходу за ребенком, оплачиваемый отпуск, включая праздничные и больничные дни. — Компенсация расходов на проезд и парковку. — Обеды в офисе. — Стипендия на офисные удобства, интернет и телефон. — Пенсионный план 401(k). — Финансовое планирование. — Бюджет на обучение и развитие. Работа удаленная, полный рабочий день.

Own and manage the EMEA in-person events calendar - field events, hosted experiences, sponsored conferences, and activations across the region. Partner with the Events Team and Demand Gen to define goals, audiences, formats, and success metrics specific to EMEA markets.

• Создать и оформить Facebook Page компании. • Готовить и размещать объявления на Facebook Marketplace и eBay.

Задачи: — вести B2B-клиентов от onboarding и KYC/KYB до запуска и первых транзакций — разбираться в бизнес-модели и платёжных потребностях клиента и подбирать оптимальный payment flow — сопровождать клиентов по продуктам платформы: счета, FX, международные переводы, payouts, fiat/crypto, API, White Label — развивать клиентов и помогать подключать дополнительные сервисы платформы — сопровождать cross-border payments, в том числе нестандартные и ручные платёжные сценарии — контролировать транзакции, разбирать задержки, отклонения и другие операционные вопросы — взаимодействовать с AML/Compliance, Finance, Legal, Product/IT и Sales — участвовать в запуске API-интеграций и White Label-проектов — собирать обратную связь клиентов и участвовать в улучшении продукта и внутренних процессов Требования: — опыт от 3 лет в fintech / payments / banking / FX / Client Success / Account Management — опыт работы с B2B-клиентами в финансовых или платёжных продуктах — понимание cross-border payments, SWIFT, SEPA, FX и settlement — понимание KYC/KYB и AML — опыт сопровождения клиента от onboarding до запуска продукта — умение переводить бизнес-задачу клиента в понятный payment flow — понимание API-интеграций на уровне взаимодействия с клиентом и технической командой — русский язык — свободный — английский — B2+ Плюсом: — B2B cross-border payments — crypto / USDT / USDC — treasury / FX operations — mass payouts — API / White Label — опыт работы с несколькими банками и payment providers Условия: — полностью удалённо, full-time — 5-дневная рабочая неделя — работа с собственной fintech-платформой и международной платёжной инфраструктурой — прямое взаимодействие с Product/IT, Compliance, Finance, Sales и руководством — возможность влиять на клиентский опыт, продукт и процессы компании

Location: Berlin Workplace: Hybrid OUR STORY: Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence. Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix and Steuerbot, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016. ABOUT THE ROLE Taxfix builds more products for more customer segments, faster than before. As Senior Product Marketing Manager, you are the go-to-market partner embedded into a product team, from the first discovery conversation to scaling. You’re not just handed a final product to talk about it. You bring customer, market and competitive evidence into the decisions that shape what gets built from day one: which segments to target, what features to prioritize, how to create Aha moments. You influence what the product does, how it wins and whether people will pay. You also build the systems that keep this work running: from automated competitor and customer insights generation, to agentic workflows that let product teams run smaller launches themselves at high quality. You work closely with Product, Engineering, Commercial, Growth Marketing and Paid Acquisition. WHAT YOU'LL DO - Taking one (or many) of our big bets to market. With high level of responsibility, autonomy and direct support from senior leaders and domain experts, you will help us launch assisted and AI-native experiences that customers truly love. - Bring the market into product decisions. Turn customer, market and competitive evidence into clear recommendations for the product team. Join discovery work and design sprints where market specifics shape what gets built. - Choose who to serve, and who not to. Break users and products down into needs, pains, and functional and emotional value. Define sharp ICPs and decide which segment to win first and later. - Position the product to win. Define the competitive alternatives, what makes the product different and why it wins. Turn that into a sharp messaging and shape the pricing and packaging inputs. - Run launches as tests. Run lean tests early, report what the measures show, and adapt the product, the positioning and the go-to-market. You gather evidence that improves our GTM decision quality, not tick off a launch checklist. - Align the people around the work. Bring structure to complex go-to-market work: clear owners, milestones, decision points and success measures. Facilitate decisions across Product, Engineering, Data, Growth and commercial teams. - Build the insight engine. Replace ad hoc research with automated flows of competitor and customer insight that product and marketing teams use every week. - Own part of the context system. Turn each go-to-market decision and artifact into governed context that empowers people and agents alike. - Build with AI. Build your own prototypes, applets and automations for the opportunities you prioritize, and help product teams self-serve lower-tier launches at quality. WHAT YOU'LL BRING - 5+ years of bringing tech products to market. You have successfully taken complex products or features from discovery to launch and adoption, in a fast-paced environment. - Data- and evidence-driven over opinion. You set clear targets, success definitions and guardrails. You analyze data and derive actionable next steps. When evidence contradicts the plan, you say so, including to senior stakeholders. - Customer insight and craft. You stay close enough to users to quote them. You turn what they said into why they behave as they do, and into a narrative people remember. - AI as a builder. You build agents, automated workflows, prototypes and context towards clear milestones or outcomes. - Communication and project leadership. You write and speak with precision, align several teams at once and keep many moving pieces on track. - High agency and curiosity. You find the problem and solve it without waiting to be told, and you carry it like an owner. - Bias for action. You prioritize speed of learning and progress over perfection. - English and German. You use German to write customer-facing messaging and English to work with the wider team. WHY TAXFIX?  - A chance to do meaningful, people-centric work with an international team of passionate professionals. - Holistic well-being with free mental health coaching sessions. - A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like. - Employee stock options for all employees—because everyone deserves to benefit from the success they help to create. - 30 annual vacation days and flexible working hours. - A generous learning budget to support your personal and professional development and guidance from our internal L&D experts. - Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip. - Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible. - Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions. - Have a four-legged friend in your life? We’re happy to have dogs join us in the office. Excited? So are we. Check out our Life at Taxfix https://www.linkedin.com/company/taxfix/life/8684512c-424f-44de-8d07-6e6b516e3319/?viewAsMember=true page on LinkedIn to get a glimpse of our culture. At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves. Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.

Ищем специалиста для развития контент-стратегии и роста органического трафика. Вам предстоит работать с SEO, верстать лендинги и создавать качественный контент с помощью AI-инструментов.

Northern Data is looking for a Revenue Operations and CRM Manager to own CRM systems, improve revenue processes, and build forecasting and reporting infrastructure. Задачи: — владение CRM-системами — улучшение процессов дохода — построение инфраструктуры прогнозирования и отчетности Требования: — опыт работы с CRM-системами и инструментами бизнес-аналитики Условия: — удаленная работа

Задачи: — Управление отношениями с программными офисами агентств, контрактными офицерами и основными подрядчиками — Раннее выявление предстоящих требований, повторных конкурсов и возможностей расширения — Привлечение теплых возможностей в наш пул и помощь в формировании ответов — Быть основным контактным лицом по заключенным контрактам, поддерживать удовлетворенность клиентов и высокую производительность — Сотрудничество с командами по предложениям и рекрутингу для выигрыша и комплектования новых проектов Требования: — Опыт не менее 5 лет в роли менеджера программ, аккаунт-менеджера, менеджера по контрактам или аналогичной клиент-ориентированной роли на федеральных контрактах — Установленные и хорошие отношения с одним или несколькими федеральными агентствами (укажите какие) — Опыт работы с 8(a) или контрактами малого бизнеса — Средний уровень карьеры, готовность развиваться в небольшой, быстрорастущей компании — Уверенное использование AI-инструментов для эффективной работы

Location: Madrid, Spain About the Company: Our client is a global education group bringing together a growing network of more than 20 schools across Europe, Asia and Latin America. The group operates physical schools offering education from kindergarten through to secondary education, combining international schools with local institutions while preserving their individual identities. They are building a global platform focused on supporting its schools, strengthening operational capabilities and driving sustainable growth. With its headquarters in Madrid, the group is expanding its central finance function to support its growing international portfolio and is looking for a Management Accountant to join its FP&A team. About the Role The Management Accountant will support the preparation and consolidation of monthly management accounts, analyse financial performance against budgets and forecasts, and ensure accurate, consistent reporting across the group's international school portfolio. OVERALL RESPONSIBILITY AND BUSINESS SUPPORT •    Support the central finance function through the group management accounts cycle, working as part of a small team being built from scratch. •    Report to the Head of FP&A, playing a central role in the preparation and review of the group’s monthly management accounts as the function continues to be built out. •    Build strong working relationships with school finance leads across the portfolio as a key contributor across the management reporting cycle, alongside significant exposure to the Madrid head office team. •    Help establish robust, well-documented management accounts processes, controls, and ways of working that can scale as the group grows, ensuring continuity and consistency as the team and portfolio expand. PREPARATION OF MANAGEMENT ACCOUNTS •    Prepare the consolidated monthly management accounts, including P&L, balance sheet, cash-flow and supporting schedules, drawing together submissions from across the school portfolio into a single group view. •    Apply agreed group conventions consistently, including FX rates, consolidation adjustments, and presentation formats, ensuring outputs are comparable across schools and over time. •    Prepare variance analysis comparing actuals to budget, forecast and prior periods, with clear commentary on the key drivers of movements for review by the Head of FP&A. •    Maintain clear, well-documented working files and supporting schedules for each reporting cycle, so that the basis for every figure in the management accounts is transparent and can be traced and understood. MONTH-END REVIEWS •    Carry out structured month-end reviews of school-level submissions, checking arithmetic accuracy, internal consistency, and alignment with group reporting conventions before consolidation. •    Identify and follow up on anomalies, unusual movements, or inconsistencies in school submissions, working with school finance leads to resolve queries ahead of the reporting deadline. •    Support the Head of FP&A in reviewing the consolidated management accounts prior to distribution, flagging any areas requiring further explanation or correction. •  Help embed a consistent month-end review checklist and timetable across the portfolio, contributing to its ongoing refinement, controls, and documentation as the function develops. DATA, SYSTEMS, AND INTEGRITY •    Own the integrity of management accounts outputs, including consolidation, reporting, and supporting files, ensuring formulas, links, and consolidation logic are accurate and free of errors. •    Take ownership and maintain clear, well-organised documentation of management accounts processes, templates, data conventions, and reporting logic, so that methodologies are transparent and repeatable across the team. •  Implement and maintain quality control checks across the management accounts and reporting outputs to ensure accuracy and consistency before submission to senior stakeholders. BUSINESS PARTNERING •    Act as the first point of contact for schools on any management accounts queries, providing timely and clear responses or escalating to the Head of FP&A where required. •    Work closely with the Financial Accountant and wider accounting team, who are responsible for the underlying statutory accounts that feed into the management accounts, ensuring a clear handover, shared understanding of account structures, and timely resolution of queries between the two functions. •    Support the Head of FP&A in preparing materials for the CFO and other senior stakeholders, ensuring outputs are accurate, well-documented, and clearly presented. Requirements CANDIDATE PROFILE •    Qualified accountant or finalist (ACCA, CIMA, or equivalent) with experience in a management accounting or financial reporting role, ideally in a multi-entity or international environment. •    Sound understanding of management accounting principles, including P&L, balance sheet and cash-flow preparation, variance analysis, and consolidation. •    Competent Excel skills, with experience working with templates and processes across multiple teams or entities. •    Conscientious, accurate, and comfortable taking ownership of deliverables under reporting deadlines, with a strong instinct for documentation and process. •    Confident communicator, able to work effectively with colleagues across finance functions and school finance leads. •    Full professional fluency in English is essential; additional languages relevant to the portfolio are an advantage. •    Experience in the K-12 or international schools sector is an advantage but not a prerequisite.

Location: Yerevan, Armenia We are looking for a dynamic, high-performing and experienced English and Turkish speaking Account Manager to join our team. If you are customer-oriented with a ‘can do’ attitude, proactive and passionate about our company products, this position is for you. Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. You will act as a main point of contact for our partners with a key focus on account growth, partner satisfaction and prioritization of partners’ needs at a high standard. You will maintain and strengthen long-term, trusting and mutually beneficial relationships with our partners, connect with key business executives and stakeholders, identify and develop new business opportunities. Ultimately, you should collaborate with our sales team to achieve quotas while keeping our partners satisfied & engaged with our products and services in the long run. Responsibilities: • Build, develop & maintain strong, long-lasting and trusted advisor relationships with our partners, stakeholders & sponsors • Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in person meetings • Communicate with partners at a senior level to resolve issues and inquiries • Adhere to the highest professional standards while managing partners’ projects • Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight • Manage projects within client relationships, carry out client goals while meeting company goals • Drive client retention, renewals, upsells and client satisfaction • Identify and develop new businesses, existing business growth opportunities with our partners and/or identify areas of improvement • Manage partner’s challenging requests and/or issues escalation to appropriate departments • Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners’  needs and objectives • Resolve complaints and prevent additional issues by improving processes • Monitor and analyze customer’s usage of our product • Collect and analyze data to learn more about partners’ behavior • Forecasts and tracks client account metrics • Feeding back all suggestions for improvement and market research to senior staff • Stay up-to-date with company products and services, identify industry trends • Provide input on new processes and workflows as needed • Update knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations Requirements: • At least 2+ years of proven account management, sales, or business development experience in the industry • Advanced knowledge of Armenian language & excellent knowledge of Turkish/English languages (Russian will be a plus) • Demonstrated ability to communicate, present and influence effectively at all levels of the organization • Experience in delivering client-focused solutions based on customer needs • Proven ability to manage multiple projects at a time while paying strict attention to details • Excellent listening, negotiation and presentation skills • Excellent verbal and written communications skills • Self-motivated individual with the ability to thrive in a results-driven environment • Ability to work under high pressure & Ability to prioritize among competing tasks • Natural relationship builder with integrity, reliability and maturity • Critical thinking and problem-solving skills • Excellent time and project management skills

• Подготавливать роадмапы и планы развития/маркетинга проектов; • Анализировать метрики проектов, поведение пользователей и эффективность продуктов;

Location: San Francisco, California Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong. We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking. This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters. IN THIS ROLE YOU WILL Lead and grow the team - Manage and coach a team of Technical Support Engineers - Set clear expectations for technical depth, response quality, and ownership, and give direct feedback - Design a coverage model that works across time zones, including on-call and escalation paths - Build career paths for Support Engineers who want to go deeper technically, move into management, or move into different teams and practices Own support outcomes - Own and report the team's core metrics: CX, time to resolution, escalation rate, and more - Use support conversations as a signal: find the top drivers of tickets and get them fixed in the product, the docs, internal operations, or the SDKs, not just answered faster Run AI-assisted support - Own the roadmap for our support agents: which request types they handle, what context they need, and when they hand off to a person - Set the quality bar for agent answers and the process for catching incomplete ones - Decide where automation is worth building and where it isn't, based on data Handle escalations and partner across Sentry - Run the escalation process with Engineering: make sure bugs reach the right team with a reproduction and clear impact, and that customers hear back - Be the support lead on high-stakes enterprise issues, working with Customer Success, Solutions Engineering, and Sales - Bring a clear picture of customer pain to Product and Engineering, backed by numbers YOU'LL LOVE THIS JOB IF YOU - Think great support is an engineering problem, not a staffing problem - Want to build the team and the systems at the same time - Can debug a tricky SDK issue yourself and also explain to a VP why their incident took four hours - Would rather fix the cause of 200 tickets than answer them faster - Have strong opinions on where AI helps in support and where it makes things worse, and be willing to discuss this at length. QUALIFICATIONS - 8+ years in technical support, support engineering, or software engineering at a SaaS or developer tools company - 3+ years managing technical support engineers, including hiring and growing a team - Technically credible with senior engineers: comfortable reading code in at least a few of Python, JavaScript/TypeScript, Java, or Ruby, and debugging across frontend, backend, and infrastructure - Solid understanding of distributed systems, APIs, and how observability tools (errors, tracing, logs) fit into them - Hands-on experience running AI or automation in a support org, and a clear view of its failure modes - Track record of using support data to drive product and process changes - Clear, direct written communication with customers, executives, and engineers Bonus - Experience at a developer tools or observability company - Former software engineer - Managed a team spread across multiple time zones - Open source contributor or maintainer The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $160,000 to $180,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

Location: London, England Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Role overview We are looking for a Senior Backend Engineer to help build and evolve our new Common case-management system, which powers support-case handling across DoorDash, Wolt, and Deliveroo. You will own significant end-to-end initiatives across our backend services: case lifecycle, routing and assignment, queue management, case evidence and history, and migration from legacy systems. This is a hands-on role for someone who can turn ambiguous customer and operational problems into durable technical solutions, coordinate other engineers, and set the standard for reliability and craftsmanship on the team. What you’ll do Lead one or more project-level Case Management initiatives, on your own or by guiding a group of engineers, from discovery and design through rollout, measurement, and operational ownership. Design and build scalable backend services and APIs for case creation, routing, assignment, transfers, audit history, notes, attachments, and queue-management workflows. Help deliver feature parity with legacy platforms while safely migrating traffic across DoorDash, Wolt, and Deliveroo. Make and own most technical decisions within your scope. Write project-level design documents covering how sub-features interact, identify dependencies and risks, and break work into parallelizable delivery plans. Scope ambiguous customer and operational problems, weigh long-term against short-term trade-offs, and design durable solutions. Partner with Product, Operations, Support, Data, and other engineering teams to define the right problems. Shape the team roadmap through prototypes, data analysis, project proposals, and backlog prioritization. Run the coordination a project needs, such as status updates and dependency tracking, and escalate early to keep delivery on time. Enforce team-wide quality objectives: lead design reviews, calibrate quality metrics, and improve logging, monitoring, alerting, and escalation policies. Serve as first responder or incident commander, model good incident practice, and turn what you learn into playbooks and backlog work. Introduce and guide AI best practices for the team, including evals, data privacy, and review of AI-generated code, and take part in AI-powered projects when they are central to the product. Design reusable, self-serviceable solutions, and consider cost efficiency, including compute and AI costs, in key designs. Mentor engineers through code reviews, design guidance, tech talks, and constructive feedback. Interview candidates, join sell calls, and take part in hiring events when the team needs them. Must-have qualifications Strong backend engineering experience, including designing and operating backend services, APIs, asynchronous workflows, and data models at meaningful scale. Proficiency in at least one modern backend language, and a record of writing exemplary code for the core functionality of key components. Demonstrated ownership of complex, customer-facing or operations-critical projects from technical design through production rollout. Experience breaking projects into parallelizable work, identifying dependencies and risks, and giving accurate estimates for yourself and others. Hands-on experience using AI development tools to improve productivity, while validating generated output for correctness, security, privacy, maintainability, and reliability. Strong product judgment: the ability to turn ambiguous workflows and user needs into simple, maintainable technical solutions. Proven ability to collaborate across functions, bring the right stakeholders into decisions at the right time, and explain trade-offs clearly to technical and non-technical audiences. Strong engineering craft: testing, code review, observability, incident response, security, and operational readiness, with experience designing for reliability. Comfort working on systems with high correctness and auditability requirements, including traceability of decisions and changes. A mentoring mindset and a record of raising team-wide engineering standards. Nice-to-have qualifications Go experience. Experience with migration from legacy systems, gradual rollouts, traffic shadowing, and feature-parity programs. Experience supporting internal tools or operational user interfaces from the backend side. Experience with high-volume, multi-region, or multi-tenant systems. Experience as an incident commander or in running an on-call rotation. Experience building AI-powered features, including evaluation of model output. What success looks like Delivers a major Case Management initiative with clear technical ownership, predictable execution, and measurable customer or business impact. Improves the reliability, maintainability, and cost efficiency of the Common system while enabling safe migration from legacy case-management systems. Helps move support traffic onto the Common system without reducing case-resolution quality. Builds solutions that other engineers and operators can confidently reuse and operate. Acts as a technical leader within the team: unblocks peers and partner teams, improves engineering decisions, influences the roadmap, and strengthens cross-functional execution. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .