Вакансии

Location: İstanbul, Türkiye Workplace: remote 💻 Kodland Hakkında Kodland, 5–17 yaş arası çocuk ve gençlerin programlama, matematik, dijital tasarım ve geleceğin teknoloji becerilerini geliştirmelerine yardımcı olan uluslararası bir online eğitim platformudur. Canlı online dersler ve proje tabanlı öğrenme modeli sayesinde öğrenciler yalnızca teknik beceriler kazanmakla kalmaz; aynı zamanda problem çözme, yaratıcılık ve teknoloji kullanma konularında özgüven geliştirir. Şimdi Türkiye ekibimize katılacak bir Müşteri Hizmetleri Yöneticisi arıyoruz. Bu pozisyon bir ekip yöneticiliği rolü değildir. Kodland’de “Müşteri Hizmetleri Yöneticisi”, kendisine gelen müşteri ilişkilerini, talepleri ve vakaları baştan sona sahiplenen bireysel katkı rolüdür. 🎯 Bu Rolde Ne Yapacaksınız? Kodland’de Müşteri Hizmetleri Yöneticisi olarak, ailelerin Kodland’e katıldığı andan itibaren eğitim süreçlerinin sorunsuz ilerlemesine destek olacaksınız. Bir veli için gerektiğinde Kodland’deki ilk iletişim noktası, gerektiğinde ise yaşadığı problemi çözüme ulaştırana kadar süreci takip eden kişi olacaksınız. Başlıca sorumluluklarınız: Velilerle telefon, chat ve gerektiğinde e-posta üzerinden iletişim kurmak Yeni kayıt olan aileleri karşılamak ve sonraki adımları açıklamak Ders programı, platform erişimi, giriş bilgileri, ders değişiklikleri, dondurma ve genel eğitim süreciyle ilgili soruları yanıtlamak Derse katılmayan veya düzenli devam etmeyen öğrencilerin aileleriyle iletişime geçmek Müşteri memnuniyetsizliğinin gerçek nedenini anlamak ve uygun çözüm seçenekleri oluşturmak Şikâyetleri sakin, profesyonel ve çözüm odaklı şekilde yönetmek Kritik veya karmaşık durumlarda velilerle telefon görüşmesi yapmak İade, iptal, ödeme ve taksit taleplerini şirket politikaları doğrultusunda değerlendirmek Müşteri itirazlarını empatik, açık ve çözüm odaklı şekilde ele almak Her müşteri görüşmesini ve vaka güncellemesini CRM ve destek sistemlerinde doğru şekilde kayıt altına almak Gerektiğinde Teaching, teknik destek, finans ve operasyon ekipleriyle koordinasyon kurmak Başka bir ekibe aktarılan vakalarda dahi süreci takip ederek müşterinin net bir sonuca ulaşmasını sağlamak Bu rolün amacı yalnızca gelen soruları cevaplamak değildir. Asıl hedefimiz; ailelerin Kodland’e duyduğu güveni korumak, bir problem yaşandığında doğru çözümü bulmak ve öğrencilerin eğitim yolculuğunun mümkün olduğunca kesintisiz devam etmesini sağlamaktır. 🛠 Günlük Kullanacağınız Araçlar Kodland’de günlük olarak birden fazla sistem arasında aktif şekilde çalışıyoruz. Başlıca kullandığımız araçlar: Slack amoCRM Omnidesk BackOffice Google Sheets Bu nedenle bilgisayar kullanımı, birden fazla sekme ve program arasında hızlı geçiş yapabilme ve dijital araçlara hızlı adapte olabilme bu rol için oldukça önemlidir. 🕒 Çalışma Düzeni Bu pozisyon %100 uzaktan ve tam zamanlıdır . Haftada 40 saat çalışma Haftada 5 çalışma günü ve 2 izin günü Gün içerisinde 1 saat mola Hafta sonunun bir günü çalışma günüdür Çalışma düzeni vardiyalıdır İki vardiyamız bulunmaktadır: Vardiya A: 10:00–19:00 Vardiya B: 13:00–22:00 Saatler Türkiye saatiyle (GMT+3) uygulanmaktadır. Bu rolün önemli bir bölümü velilerle telefon görüşmelerinden oluştuğu için, çalışma saatleri içerisinde düzenli olarak ulaşılabilir olmak ve planlanan vardiyaya devamlılık göstermek önemlidir. 💰 Kazanç İlk 5 ay: 24.500 TL sabit ücret aylık 5.000 TL’ye kadar KPI primi Toplam: 29.500 TL’ye kadar 5. aydan sonra: 29.500 TL sabit ücret aylık 5.000 TL’ye kadar KPI primi Toplam: 34.500 TL’ye kadar aydaki sabit ücret artışı performansa bağlı değildir; Kodland’deki çalışma süresine bağlı olarak uygulanır. KPI primi; müşteri memnuniyeti, iletişim kalitesi, vaka yönetimi, yanıt ve çözüm süreleri, CRM/ticket kayıtlarının doğruluğu ve şirket süreçlerine uyum gibi ölçülebilir performans alanlarına göre değerlendirilir. 🧭 Eğitim ve Onboarding İşe başlayan ekip üyeleri, bağımsız olarak müşteri vakalarıyla çalışmaya başlamadan önce yaklaşık bir haftalık yapılandırılmış eğitim sürecinden geçer. Bu süreçte: Kodland ve öğrenci yolculuğu Müşteri iletişim standartları CRM ve destek sistemleri Veli iletişimi Şikâyet ve itiraz yönetimi Ödeme, taksit, dondurma ve iade senaryoları Operasyonel süreçler Örnek vakalar ve pratik çalışmalar üzerinde çalışılır. Eğitim sonrasında da Team Leader ve Customer Service ekibinden düzenli geri bildirim ve destek almaya devam edersiniz. 🚀 Kodland Size Ne Sunuyor? %100 uzaktan çalışma Uluslararası bir EdTech şirketinde deneyim Yapılandırılmış eğitim ve onboarding süreci Düzenli geri bildirim ve ekip desteği Müşteri hizmetleri, retention, kriz yönetimi, ödeme süreçleri ve operasyon alanlarında deneyim Farklı departmanlarla çalışma fırsatı Performans ve gelişime bağlı şirket içi kariyer fırsatları Customer Service içerisinde farklı uzmanlık alanlarına geçiş imkânı Türkiye Customer Service ekibinde kariyerinizi hem uzmanlaşarak hem de yönetim tarafında ilerleyerek geliştirebilirsiniz. Chat, Enrollment, Retention, Crisis ve Installment gibi farklı alanlarda uzmanlaşabilir; ilerleyen dönemde Team Lead ve Head of CS gibi rollere doğru gelişebilirsiniz. ✅ Zorunlu Gereksinimler Telefonda net, anlaşılır ve akıcı Türkçe iletişim kurabilmek Velilerle düzenli telefon görüşmeleri yapma konusunda rahat olmak Güçlü yazılı ve sözlü iletişim becerilerine sahip olmak Bilgisayarı günlük çalışma aracı olarak rahat ve hızlı kullanabilmek Aynı anda birden fazla sekme, uygulama ve müşteri vakası arasında çalışabilmek Windows 10 veya Windows 11 işletim sistemine sahip bir bilgisayar kullanmak En az B1 seviyesinde İngilizce bilgisine sahip olmak Problem çözme ve çözüm üretme konusunda istekli olmak Zor veya duygusal müşteri görüşmelerinde sakin ve profesyonel kalabilmek Detaylara dikkat etmek ve yapılan işlemleri doğru şekilde kayıt altına alabilmek Haftada 40 saat tam zamanlı çalışmaya uygun olmak 10:00–19:00 veya 13:00–22:00 vardiyalarından birinde çalışabilmek Hafta sonunun en az bir gününde çalışabilmek Bu pozisyonu birincil profesyonel işiniz olarak sürdürebilmek Uzaktan çalışma için uygun bilgisayar, çalışan mikrofon ve stabil internet bağlantısına sahip olmak Türkiye'de çalışmaya uygun olmak 🌟 Güçlü Bir Artı Olacak Deneyimler Aşağıdaki alanlardan bir veya birkaçında deneyim sahibi olmanız avantaj sağlayacaktır: Müşteri hizmetleri veya müşteri destek deneyimi Call center deneyimi Inbound veya outbound telefon görüşmeleri Chat veya e-posta üzerinden müşteri desteği CRM sistemleri kullanmış olmak Omnidesk, Zendesk, Freshdesk, Intercom veya benzeri ticketing/helpdesk araçlarını kullanmış olmak amoCRM, Bitrix24, Salesforce, HubSpot veya benzeri CRM sistemleriyle çalışmış olmak Customer retention Şikâyet yönetimi İade veya iptal talepleri Taksit ve ödeme süreçleri Customer Success Online eğitim veya EdTech Abonelik veya tekrar eden gelir modeliyle çalışan şirketler Veliler, aileler veya eğitim sektöründeki müşterilerle çalışma Müşteri memnuniyeti veya yanıt süresi KPI'larıyla çalışma Teknik destek Bilgisayar programcılığı, yazılım, bilişim veya bilgisayarla ilgili bir bölümden mezun olmak Müşteri hizmetleri süreçlerini öğretebiliriz. Ancak bilgisayarla rahat ve hızlı çalışabilmek bu rol için temel bir gereksinimdir. 🎯 Bu Rol Size Uygun Olabilir Eğer: İnsanların gerçek problemlerini çözmekten keyif alıyorsanız Bir müşterinin söylediği şikâyetin arkasındaki asıl problemi anlamaya çalışıyorsanız Bir vakayı başka bir ekibe aktardığınızda dahi sonucunu takip etmeyi önemsiyorsanız Telefon görüşmelerinde kendinizi rahat hissediyorsanız Zor müşteriler karşısında sakinliğinizi koruyabiliyorsanız İade, iptal ve ödeme gibi hassas konuları profesyonel şekilde konuşabiliyorsanız Müşteri ilişkisini korurken gerçekçi olmayan sözler vermeden çözüm üretebiliyorsanız Bilgisayar üzerinde hızlı çalışıyor ve yeni sistemleri kolay öğreniyorsanız Uzaktan çalışırken kendi zamanınızı ve işlerinizi düzenleyebiliyorsanız KPI'larla ölçülen bir çalışma ortamında rahat hissediyorsanız Kısa süreli bir iş yerine uzun vadeli gelişebileceğiniz bir rol arıyorsanız ⚠️ Bu Rol Size Uygun Olmayabilir Eğer: Telefon görüşmesi yapmak istemiyorsanız ve yalnızca yazılı destek vermeyi tercih ediyorsanız Zor müşteri vakalarını sahiplenmek yerine sürekli başka bir ekibe aktarmayı tercih ediyorsanız Şikâyet, iade veya ödeme görüşmelerinden kaçınmak istiyorsanız Hafta sonu çalışmaya uygun değilseniz Belirli vardiya saatlerine düzenli şekilde uyum sağlayamıyorsanız Aynı anda birden fazla program ve müşteri vakasıyla çalışmak sizi zorluyorsa Yapılan işlemleri CRM veya ticket sistemlerinde düzenli olarak kayıt altına almak istemiyorsanız Kısa süreli veya geçici bir iş arıyorsanız Başka bir tam zamanlı işle birlikte yürütmek istediğiniz ek bir iş arıyorsanız

About the role We're looking for a Senior Customer Success Manager to drive the relationship with one of our largest and most strategic clients while maintaining a healthy pipeline of smaller accounts. This role is focused on strategic account management and growth.

- Build evaluation frameworks for AI agents, including datasets, sandbox environments and metrics for real-world tasks. - Hands-on experience building, evaluating or improving LLM models or agents (professional, research, open-source or personal projects).

We are looking for a Growth Product Manager who will enable fast experimentation targeting retention, conversion, and subscription, testing hypotheses before full implementation into the core product.

We’re looking for someone who comes up with strong product ideas and makes them happen.

We are looking for a Project Manager for the Woofz project.

About the Role Partner closely with the CEO and broader leadership team, using data to identify gaps across the funnel, uncover strategic opportunities, and improve how Garage sells as the company grows.

• Support colleagues QA engineers through test case reviews, knowledge sharing, and collaborative analysis of complex scenarios. • ...including experience at Senior level or independently owning a quality assurance area.

- Call registered users and attract new customers.

What You'll Do Build the marketing organization —Our marketing organization does not exist at the moment. You'll design the strategy, define how the team operates, establish priorities, and hire exceptional people Build a marketing engine that drives growth —Marketing exists to accelerate the business.

-Разрабатывать и поддерживать ключевые модули финтех‑приложения (регистрация, верификация, карты, переводы, кредиты/депозиты).

Job description: Design and evolve the Kubernetes platform behind 10M+ peak RPS production traffic and petabyte-scale data processing, own reliability, observability and security, and automate infrastructure and GitOps workflows in Go/Python.

Responsibilities: — Drive growth and success of AI solutions within legal and professional services markets. — Establish and grow relationships with law firms and large enterprise clients. — Understand client challenges and present AI solutions to streamline processes and boost productivity. — Manage a named account list and handle full sales cycle from prospecting to contracting, onboarding, launching, and growing new users. — Achieve and exceed revenue targets and key sales metrics. — Collaborate cross-functionally to tailor solutions to customer needs. — Work closely with engineering and product teams to stay updated on AI advancements. — Build strong, long-term relationships with key decision-makers and stakeholders. — Conduct product demonstrations and presentations showcasing Harvey's AI systems. — Develop sales playbook to enable scaling and document learnings. Requirements: — Minimum 5 years experience in enterprise B2B SaaS sales with proven track record selling complex software solutions. — Experience selling into Quebec/local market with fluency in French. — Ability to lead complex, multi-threaded sales involving executives and product users. — Ability to convey technical concepts to non-technical audiences. — Passion for Harvey's mission and strong understanding of AI applications in knowledge work. — Interest in legal profession and improving lawyers' efficiency. — Self-motivated in prospecting and leading sales cycles independently. — Team player capable of collaborating across internal functions. — Enthusiastic about developing sales processes and refining value propositions. Conditions: — Must be located in Quebec; work remotely with occasional visits to Toronto office. — Compensation: CAD $380,000 - $420,000 OTE 50/50. Harvey is an equal opportunity employer committed to diversity and reasonable accommodations for applicants with disabilities.

Location: Germany; Portugal; Poland; Serbia; Spain; Ireland We are seeking a proactive Site Reliability Engineer (SRE) to keep a secure SaaS platform fast, reliable, and continuously improving. You will support a hybrid technology stack spanning Windows-based applications (.NET, IIS, SQL Server) and cloud-native infrastructure (AWS, containers, Kubernetes, and Terraform). This is a hands-on role for someone who takes ownership of production reliability, enjoys investigating complex failures, and independently identifies opportunities to improve systems. Prior Windows or SQL Server experience is not required if you bring strong infrastructure and relational database fundamentals and can learn unfamiliar technologies independently. Responsibilities Own availability, reliability, and performance of core backend infrastructure across Windows and Linux environments. Improve observability using Kibana, CloudWatch, centralized logging, and custom telemetry; identify monitoring gaps before incidents occur. Build, maintain, and improve CI/CD pipelines and infrastructure as code using Terraform and Ansible. Learn and operate production Windows environments, including .NET Framework/.NET Core applications hosted on IIS. Learn and support SQL Server, including AlwaysOn and Service Broker, alongside PostgreSQL and Aurora. Operate cloud-native services and workloads across AWS Lambda, DynamoDB, Redshift, OpenStack, and containers. Participate in an on-call rotation, troubleshoot incidents, and contribute to effective postmortems and preventive actions. Partner with engineering teams to improve deployment safety, system resilience, and operational processes. Proactively identify problems, automate repetitive work, and drive improvements without waiting for direction. Requirements 5+ years of hands-on SRE, DevOps, or WebOps experience supporting production SaaS systems. Strong practical experience with Terraform and Ansible for infrastructure management. AWS operations experience, including Lambda, DynamoDB, CloudWatch, and IAM. Strong relational database fundamentals (PostgreSQL, MySQL, or similar), including query tuning, replication, backups, recovery, and high availability. Experience operating and debugging containerized and distributed systems in production. Strong Linux systems administration skills. Ability to script and automate with Python, Bash, or PowerShell (PowerShell can be learned on the job). Experience building and maintaining CI/CD pipelines. Familiarity with Redis, Kibana, Elasticsearch, and centralized logging. Excellent incident response, troubleshooting, and communication skills. Demonstrated ownership, curiosity, self-directed learning, and a record of proactively improving systems. Availability to work US business hours and participate in an on-call rotation. Preferred Experience with Windows Server, IIS, and .NET applications. SQL Server experience, particularly AlwaysOn and Service Broker. Personal technology projects, home labs, open-source contributions, or tools built independently. Willingness to build deep familiarity with the Windows and SQL Server stack through independent learning and hands-on practice during the first six months. Benefits Salary: $5,000 to $6,000 USD per month PTO: Unlimited Setup: Fully Remote

Location: Indonesia; Nigeria; Turkey; United States About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are looking for experienced Application Security Engineers and Security-Focused Software Engineers to support a specialized AI security evaluation project. In this role, you will assess how effectively static analysis tools identify security vulnerabilities in Generative AI applications, particularly LLM agents and Retrieval-Augmented Generation (RAG) systems. You will build small, runnable repositories containing realistic examples of Sensitive Information Disclosure (SID) and Excessive Agency (EA) vulnerabilities, alongside fixed and near-miss versions. You will analyze code paths, identify security weaknesses, define authorization contexts, develop deterministic tests, and document findings. Your work will help improve the reliability of security tools and strengthen how AI systems are evaluated for application-level vulnerabilities. LOCATION: Remote EXPERIENCE: 5+ years in application/product security or security-focused software engineering PROJECT: GenAI application security evaluation and AI training TECHNICAL FOCUS: Python, TypeScript, SAST, CodeQL, Semgrep, LLM agents, RAG, and MCP AI EXPERIENCE: Hands-on experience building LLM agents or RAG applications is required. Key Responsibilities Build runnable agent and RAG repositories containing code-reachable Sensitive Information Disclosure and Excessive Agency vulnerabilities. Develop realistic security scenarios involving tool calling, agent memory, Model Context Protocol (MCP), and other LLM application components. Create vulnerable, fixed, and hard-negative code variants with minimal security-relevant differences. Evaluate static application security testing (SAST) tools and assess their ability to detect genuine vulnerabilities while avoiding false positives. Perform source-to-sink analysis and trace relevant data flows, action paths, and trust boundaries. Annotate security findings, including affected assets, root causes, controls, severity, and residual risk. Define authorization contexts covering actors, tenants, identities, permitted data, actions, purposes, and recipients. Develop deterministic tests to validate vulnerable, fixed, and negative security behaviors. Recommend appropriate security controls and remediation approaches. Participate in technical calibration, peer reviews, and quality assurance activities. Requirements 5+ years of professional experience in application security, product security, or security-focused software engineering. Strong experience conducting secure code reviews and identifying application-level vulnerabilities. Practical knowledge of source-to-sink analysis, taint analysis, and static application security testing (SAST). Hands-on experience with security analysis tools such as CodeQL or Semgrep. Experience building or securing LLM agents and/or Retrieval-Augmented Generation (RAG) applications. Familiarity with frameworks and technologies such as LangChain, LlamaIndex, OpenAI or Anthropic SDKs, and Model Context Protocol (MCP). Strong understanding of authorization models, including: Actors, identities, and trust boundaries. Multi-tenant authorization and access control. OAuth, IAM, and identity management. Permitted data access and actions. Purpose and recipient restrictions. Document-level access control. Production-level coding experience in Python and/or TypeScript. Ability to distinguish genuine Sensitive Information Disclosure and Excessive Agency vulnerabilities from non-findings and false positives. Strong analytical skills and the ability to communicate technical security findings clearly.

Location: Bangladesh; Brazil; Colombia; Egypt; Ghana; India About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are looking for experienced Application Security Engineers and Security-Focused Software Engineers to support a specialized AI security evaluation project. In this role, you will assess how effectively static analysis tools identify security vulnerabilities in Generative AI applications, particularly LLM agents and Retrieval-Augmented Generation (RAG) systems. You will build small, runnable repositories containing realistic examples of Sensitive Information Disclosure (SID) and Excessive Agency (EA) vulnerabilities, alongside fixed and near-miss versions. You will analyze code paths, identify security weaknesses, define authorization contexts, develop deterministic tests, and document findings. Your work will help improve the reliability of security tools and strengthen how AI systems are evaluated for application-level vulnerabilities. LOCATION: Remote EXPERIENCE: 5+ years in application/product security or security-focused software engineering PROJECT: GenAI application security evaluation and AI training TECHNICAL FOCUS: Python, TypeScript, SAST, CodeQL, Semgrep, LLM agents, RAG, and MCP AI EXPERIENCE: Hands-on experience building LLM agents or RAG applications is required. Key Responsibilities Build runnable agent and RAG repositories containing code-reachable Sensitive Information Disclosure and Excessive Agency vulnerabilities. Develop realistic security scenarios involving tool calling, agent memory, Model Context Protocol (MCP), and other LLM application components. Create vulnerable, fixed, and hard-negative code variants with minimal security-relevant differences. Evaluate static application security testing (SAST) tools and assess their ability to detect genuine vulnerabilities while avoiding false positives. Perform source-to-sink analysis and trace relevant data flows, action paths, and trust boundaries. Annotate security findings, including affected assets, root causes, controls, severity, and residual risk. Define authorization contexts covering actors, tenants, identities, permitted data, actions, purposes, and recipients. Develop deterministic tests to validate vulnerable, fixed, and negative security behaviors. Recommend appropriate security controls and remediation approaches. Participate in technical calibration, peer reviews, and quality assurance activities. Requirements 5+ years of professional experience in application security, product security, or security-focused software engineering. Strong experience conducting secure code reviews and identifying application-level vulnerabilities. Practical knowledge of source-to-sink analysis, taint analysis, and static application security testing (SAST). Hands-on experience with security analysis tools such as CodeQL or Semgrep. Experience building or securing LLM agents and/or Retrieval-Augmented Generation (RAG) applications. Familiarity with frameworks and technologies such as LangChain, LlamaIndex, OpenAI or Anthropic SDKs, and Model Context Protocol (MCP). Strong understanding of authorization models, including: Actors, identities, and trust boundaries. Multi-tenant authorization and access control. OAuth, IAM, and identity management. Permitted data access and actions. Purpose and recipient restrictions. Document-level access control. Production-level coding experience in Python and/or TypeScript. Ability to distinguish genuine Sensitive Information Disclosure and Excessive Agency vulnerabilities from non-findings and false positives. Strong analytical skills and the ability to communicate technical security findings clearly.

Location: London Workplace: OnSite ABOUT US At LangChain, our mission is to enable every company to own its intelligence. We believe agents will transform how companies operate, and we're building the foundation to make that future possible. Our open-source harnesses and LangSmith platform give developers and enterprises the infrastructure to run, improve, and govern agents at scale. We've raised $460M to date, with our most recent funding round valuing the company at $3B, backed by leading investors including Sequoia, Benchmark, IVP, and CapitalG. As we continue to expand our platform and tackle some of the hardest challenges in agent engineering, every team member has the opportunity to make a meaningful impact and help shape both our technology and the future of the industry. More than 7,000 organizations rely on LangSmith, from fast-growing startups to Fortune 500 enterprises, including NVIDIA, Bridgewater, LinkedIn, Workday, and Rippling. We're just getting started on making high-performing agents easier to build and manage at scale. ABOUT THE TEAM: The Professional Services team is the bridge between LangChain's technology and the enterprise customers building on top of it. We partner with some of the world's most ambitious companies to help them move from pilot to production — designing solutions, accelerating time-to-value, and ensuring teams get the most out of LangChain, LangGraph, and LangSmith. We work at the intersection of deep technical expertise and customer partnership, and we take pride in the outcomes our customers achieve. As LangChain grows, PS plays a direct role in shaping how enterprise AI gets built in the real world. ABOUT THE ROLE: We're looking for an Engagement Manager to join our Professional Services team. You'll manage multiple concurrent technical engagements, ensuring successful delivery of Professional Services projects for enterprise customers. You'll be the primary point of contact for customers and coordinate cross-functional teams to deliver exceptional outcomes. This role offers direct impact on customer success, the opportunity to shape processes and methodologies, and the chance to work with cutting-edge AI technology. You'll join a collaborative team environment with a strong engineering culture. Location: This role can be based in our San Francisco or New York office. Employees within commuting distance work from the office five days per week. Candidates who live outside commuting distance (e.g. >1hr each way) may be eligible for hybrid arrangements depending on location and role requirements. Open to remote candidates within the US. WHAT YOU'LL DO: - Engagement Lifecycle Management: Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff - Customer Communication & Relationship Management: Serve as the primary point of contact for customers — deliver status updates, manage expectations, handle escalations, and negotiate scope changes - Multi-Engagement Management: Manage 5–8 concurrent technical engagements simultaneously while maintaining quality and meeting deadlines - Cross-Functional Coordination: Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resource allocation and capacity planning - Risk & Issue Management: Proactively identify risks and issues, develop mitigation strategies, track resolution, and ensure deliverables meet quality standards WHAT YOU'LL BRING: - You have 5+ years of engagement or project management experience, preferably with technical or software engagements - You've managed multiple concurrent engagements and know how to keep quality high across all of them - You have strong experience working with enterprise customers and leading customer-facing communication - You've coordinated cross-functional technical teams — engineers, architects, product — and managed resource allocation - You're experienced with project management tools such as Linear, Jira, Asana, or similar - You've handled scope change management and complex stakeholder dynamics - You have start-up DNA: you thrive in fast-paced, ambiguous environments and don't wait to be told what to do - You're a natural communicator — clear, direct, and effective with both technical teams and executive stakeholders You exemplify our operating principles - You are motivated to build something great: you hold a high bar for quality, craft, and impact - You embrace hot takes: you share informed opinions, challenge the status quo, and engage in constructive debate - You operate with maximum agency: you take ownership, move work forward independently, and help others unblock - You run to the roar: you lean into hard problems, ambiguity, and fast-moving challenges NICE TO HAVE: - PMP or similar project management certification - Experience in Professional Services or consulting - Experience with AI/ML or infrastructure engagements - Experience with time tracking and billing coordination - Knowledge of software development lifecycle and agile methodologies COMPENSATION PHILOSOPHY: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: New York, NY Workplace: OnSite ABOUT US At LangChain, our mission is to enable every company to own its intelligence. We believe agents will transform how companies operate, and we're building the foundation to make that future possible. Our open-source harnesses and LangSmith platform give developers and enterprises the infrastructure to run, improve, and govern agents at scale. We've raised $460M to date, with our most recent funding round valuing the company at $3B, backed by leading investors including Sequoia, Benchmark, IVP, and CapitalG. As we continue to expand our platform and tackle some of the hardest challenges in agent engineering, every team member has the opportunity to make a meaningful impact and help shape both our technology and the future of the industry. More than 7,000 organizations rely on LangSmith, from fast-growing startups to Fortune 500 enterprises, including NVIDIA, Bridgewater, LinkedIn, Workday, and Rippling. We're just getting started on making high-performing agents easier to build and manage at scale. ABOUT THE TEAM: The Professional Services team is the bridge between LangChain's technology and the enterprise customers building on top of it. We partner with some of the world's most ambitious companies to help them move from pilot to production — designing solutions, accelerating time-to-value, and ensuring teams get the most out of LangChain, LangGraph, and LangSmith. We work at the intersection of deep technical expertise and customer partnership, and we take pride in the outcomes our customers achieve. As LangChain grows, PS plays a direct role in shaping how enterprise AI gets built in the real world. ABOUT THE ROLE: We're looking for an Engagement Manager to join our Professional Services team. You'll manage multiple concurrent technical engagements, ensuring successful delivery of Professional Services projects for enterprise customers. You'll be the primary point of contact for customers and coordinate cross-functional teams to deliver exceptional outcomes. This role offers direct impact on customer success, the opportunity to shape processes and methodologies, and the chance to work with cutting-edge AI technology. You'll join a collaborative team environment with a strong engineering culture. Location: This role can be based in our San Francisco or New York office. Employees within commuting distance work from the office five days per week. Candidates who live outside commuting distance (e.g. >1hr each way) may be eligible for hybrid arrangements depending on location and role requirements. Open to remote candidates within the US. WHAT YOU'LL DO: - Engagement Lifecycle Management: Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff - Customer Communication & Relationship Management: Serve as the primary point of contact for customers — deliver status updates, manage expectations, handle escalations, and negotiate scope changes - Multi-Engagement Management: Manage 5–8 concurrent technical engagements simultaneously while maintaining quality and meeting deadlines - Cross-Functional Coordination: Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resource allocation and capacity planning - Risk & Issue Management: Proactively identify risks and issues, develop mitigation strategies, track resolution, and ensure deliverables meet quality standards WHAT YOU'LL BRING: - You have 5+ years of engagement or project management experience, preferably with technical or software engagements - You've managed multiple concurrent engagements and know how to keep quality high across all of them - You have strong experience working with enterprise customers and leading customer-facing communication - You've coordinated cross-functional technical teams — engineers, architects, product — and managed resource allocation - You're experienced with project management tools such as Linear, Jira, Asana, or similar - You've handled scope change management and complex stakeholder dynamics - You have start-up DNA: you thrive in fast-paced, ambiguous environments and don't wait to be told what to do - You're a natural communicator — clear, direct, and effective with both technical teams and executive stakeholders You exemplify our operating principles - You are motivated to build something great: you hold a high bar for quality, craft, and impact - You embrace hot takes: you share informed opinions, challenge the status quo, and engage in constructive debate - You operate with maximum agency: you take ownership, move work forward independently, and help others unblock - You run to the roar: you lean into hard problems, ambiguity, and fast-moving challenges NICE TO HAVE: - PMP or similar project management certification - Experience in Professional Services or consulting - Experience with AI/ML or infrastructure engagements - Experience with time tracking and billing coordination - Knowledge of software development lifecycle and agile methodologies COMPENSATION $150,000-$190,000 base salary + equity COMPENSATION PHILOSOPHY: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.