Work & Flexibility Fully remote work from almost anywhere Optional offices and relocation support Flexible, async-friendly environment Growth & Learning Budget for courses, certifications, and professional development Language learning support Cross-team learning and knowledge sharing Wellbeing & Support Medical insurance or reimbursement depending on location Access to mental health support Financial support for important life events Extras Merch shop with rewards system Team offsites and company events
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About the role We're looking for a Senior Customer Success Manager to drive the relationship with one of our largest and most strategic clients while maintaining a healthy pipeline of smaller accounts. This role is focused on strategic account management and growth.
Responsibilities:
— Manage strategic client relationships by serving as the trusted advisor and primary relationship owner for merchants in your portfolio, aligning executive stakeholders around shared goals and long-term plans.
— Drive sustainable growth by identifying opportunities to expand product adoption, processing volumes, and revenue.
— Develop measurable account plans, executive roadmaps, and conduct quarterly business reviews.
— Use data analysis to guide decisions, spot growth opportunities, improve outcomes, and anticipate risks.
— Coordinate with internal teams such as Operational Account Management, Product, Compliance, Legal, and Support to address client needs and remove blockers.
— Track issues through to resolution.
— Represent the merchant's voice internally to inform product development and feature priorities.
— Advise clients on crypto payment solutions and industry developments.
Requirements:
— Minimum 5 years of experience in Customer Success or Strategic/Key Account Management with B2B clients.
— Experience managing major or enterprise client relationships, including engagement with C-level stakeholders.
— Proven track record of meeting growth targets and developing plans that increase adoption, volumes, revenue, and retention.
— Confidence in discussing business goals and technical topics with clients.
— Working knowledge of APIs is an advantage.
— Ability to analyze client and performance data independently and translate findings into growth plans.
— Strong judgment and resilience in fast-changing, regulated environments.
— Willingness to travel several times a year for industry events and client visits.
— Fluency in Russian and English.
Benefits:
— Fully remote work from almost anywhere with optional offices and relocation support.
— Flexible, asynchronous-friendly work environment.
— Flexible Benefits Benefit Bar up to €230/month for personal expenses like sports, mental health, coworking, home office, or medical costs.
— Budget for courses, certifications, professional development, and language learning support.
— Medical insurance or reimbursement depending on location.
— Access to mental health support.
— Financial support for important life events.
— Merch shop with rewards system.
— Team offsites and company events.
Контакты работодателя доступны по кнопке «Откликнуться» после входа.
УдалённоToronto; San Francisco; Canada; United States; New York; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities
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