Customer Success Manager (K-12)

Responsibilities: — Manage a portfolio of school and district accounts from initial engagement through renewal. — Lead onboarding processes including rostering via ClassLink and Clever, administrative setup, and teacher training sessions. — Promote product adoption by monitoring usage, identifying at-risk accounts early, and conducting regular check-ins with administrators and teacher leads. — Handle renewals and seek opportunities for account expansion within schools and districts. — Prepare usage reports and quarterly business reviews to demonstrate Knowt's impact to partners. — Collaborate with Sales for smooth handoffs and with Product teams to incorporate customer feedback into the product roadmap. — Develop scalable help documentation, training materials, and playbooks. Requirements: — 2 to 4 years of experience in customer success, account management, or similar client-facing roles. — Experience working with K-12 schools or districts, or a background in teaching. — Comfortable delivering presentations and training sessions to teachers and administrators. — Strong organizational skills with the ability to manage multiple accounts simultaneously. — Clear, warm, and direct communication skills across email, phone, and video. — Data-driven mindset for tracking account health and adoption. Nice to Have: — Experience with edtech rostering and SSO tools such as ClassLink, Clever, and Google Classroom. — Familiarity with CRM or customer success platforms like HubSpot or Salesforce. — Experience managing renewals or upsell targets. Benefits: — Competitive base salary of $70,000 to $80,000 plus 5-7% commission. — Full-time, fully remote position (US-based). — Opportunity to join an early team influencing how millions of students learn.