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Location: Bolzano, Italy; Trento, Italy Trasforma la tua passione per il lusso in un'opportunità di carriera. Esplora il mondo dei marchi premium e lascia un segno duraturo nei settori della moda, della bellezza, della gioielleria e dell'automobilismo. Informazioni sul Ruolo: Come valutatore di marchi di lusso, entrerai nel mondo esclusivo del lusso per valutare in modo discreto l’esperienza del cliente, fornendo feedback critici che aiutano i brand a perfezionare i loro servizi. Che si tratti di visitare boutique, effettuare acquisti online o gestire resi, la tua voce contribuirà a plasmare il futuro del lusso. Flessibilità – ogni visita in boutique dura circa 20 minuti, dandoti la libertà di completare più incarichi. Opportunità frequenti – puoi svolgere diverse missioni al mese e collaborare con alcuni dei marchi più prestigiosi al mondo. Cosa Farai: Scegli i tuoi incarichi – seleziona missioni in linea con i tuoi interessi e il tuo profilo. Visita boutique di lusso o valuta online – interagisci con gli addetti vendita in negozio o comodamente da casa. Osserva con attenzione – valuta l’atmosfera, la qualità del servizio e l’esperienza complessiva. Fornisci un feedback onesto – usa la nostra piattaforma per condividere le tue osservazioni attraverso i questionari. Vantaggi del Ruolo: Collaborazione con marchi iconici di diversi settori. Incarichi flessibili adattabili ai tuoi interessi. Compenso per il tempo dedicato e possibilità di rimborso sugli acquisti. Piattaforma facile da usare per gestire missioni e feedback. Come Entrare nella Community CXG: Registrati su live.cxg.com e conferma il tuo indirizzo email. Completa il tuo profilo al 100% e ottieni la verifica. Supera la Certificazione Generale per accedere alle missioni. Candidati per le missioni che ti ispirano. Inizia a valutare e a fare la differenza nel mercato del lusso. Compenso: Valutazioni senza acquisto: Ricevi un compenso basato sulla complessità della missione. Valutazioni con acquisto: Ricevi un rimborso per gli articoli approvati, come specificato nel briefing della missione. Chi è CXG: In CXG colleghiamo i marchi premium con oltre 80.000 valutatori in più di 70 paesi. Con 12 uffici nel mondo e quasi due decenni di esperienza nel retail di lusso, siamo impegnati a ridefinire l’esperienza cliente per i grandi brand di lusso. Unisciti a noi e goditi la flessibilità di lavorare ovunque tramite la nostra piattaforma mobile, CXG Live. Con questa piattaforma potrai gestire senza problemi missioni, certificazioni e feedback. Requirements Essere cliente attuale di marchi premium e di lusso. Non essere attualmente sotto contratto con nessun marchio retail, per garantire l'imparzialità. Essere puntuale, organizzato, attento ai dettagli e affidabile. Essere osservatore e appassionato di esperienza cliente. Non è richiesta esperienza precedente; valorizziamo il feedback onesto da parte di clienti autentici.

Location: Torino, Italy; Alessandria, Italy; Cuneo, Italy; Genoa, Italy; Portofino, Italy Trasforma la tua passione per il lusso in un'opportunità di carriera. Esplora il mondo dei marchi premium e lascia un segno duraturo nei settori della moda, della bellezza, della gioielleria e dell'automobilismo. Informazioni sul Ruolo: Come valutatore di marchi di lusso, entrerai nel mondo esclusivo del lusso per valutare in modo discreto l’esperienza del cliente, fornendo feedback critici che aiutano i brand a perfezionare i loro servizi. Che si tratti di visitare boutique, effettuare acquisti online o gestire resi, la tua voce contribuirà a plasmare il futuro del lusso. Flessibilità – ogni visita in boutique dura circa 20 minuti, dandoti la libertà di completare più incarichi. Opportunità frequenti – puoi svolgere diverse missioni al mese e collaborare con alcuni dei marchi più prestigiosi al mondo. Cosa Farai: Scegli i tuoi incarichi – seleziona missioni in linea con i tuoi interessi e il tuo profilo. Visita boutique di lusso o valuta online – interagisci con gli addetti vendita in negozio o comodamente da casa. Osserva con attenzione – valuta l’atmosfera, la qualità del servizio e l’esperienza complessiva. Fornisci un feedback onesto – usa la nostra piattaforma per condividere le tue osservazioni attraverso i questionari. Vantaggi del Ruolo: Collaborazione con marchi iconici di diversi settori. Incarichi flessibili adattabili ai tuoi interessi. Compenso per il tempo dedicato e possibilità di rimborso sugli acquisti. Piattaforma facile da usare per gestire missioni e feedback. Come Entrare nella Community CXG: Registrati su live.cxg.com e conferma il tuo indirizzo email. Completa il tuo profilo al 100% e ottieni la verifica. Supera la Certificazione Generale per accedere alle missioni. Candidati per le missioni che ti ispirano. Inizia a valutare e a fare la differenza nel mercato del lusso. Compenso: Valutazioni senza acquisto: Ricevi un compenso basato sulla complessità della missione. Valutazioni con acquisto: Ricevi un rimborso per gli articoli approvati, come specificato nel briefing della missione. Chi è CXG: In CXG colleghiamo i marchi premium con oltre 80.000 valutatori in più di 70 paesi. Con 12 uffici nel mondo e quasi due decenni di esperienza nel retail di lusso, siamo impegnati a ridefinire l’esperienza cliente per i grandi brand di lusso. Unisciti a noi e goditi la flessibilità di lavorare ovunque tramite la nostra piattaforma mobile, CXG Live. Con questa piattaforma potrai gestire senza problemi missioni, certificazioni e feedback. Requirements Essere cliente attuale di marchi premium e di lusso. Non essere attualmente sotto contratto con nessun marchio retail, per garantire l'imparzialità. Essere puntuale, organizzato, attento ai dettagli e affidabile. Essere osservatore e appassionato di esperienza cliente. Non è richiesta esperienza precedente; valorizziamo il feedback onesto da parte di clienti autentici.

Location: Milan, Italy; Mantua, Italy; Parma, Italy; Modena, Italy; Bologna, Italy Trasforma la tua passione per il lusso in un'opportunità di carriera. Esplora il mondo dei marchi premium e lascia un segno duraturo nei settori della moda, della bellezza, della gioielleria e dell'automobilismo. Informazioni sul Ruolo: Come valutatore di marchi di lusso, entrerai nel mondo esclusivo del lusso per valutare in modo discreto l’esperienza del cliente, fornendo feedback critici che aiutano i brand a perfezionare i loro servizi. Che si tratti di visitare boutique, effettuare acquisti online o gestire resi, la tua voce contribuirà a plasmare il futuro del lusso. Flessibilità – ogni visita in boutique dura circa 20 minuti, dandoti la libertà di completare più incarichi. Opportunità frequenti – puoi svolgere diverse missioni al mese e collaborare con alcuni dei marchi più prestigiosi al mondo. Cosa Farai: Scegli i tuoi incarichi – seleziona missioni in linea con i tuoi interessi e il tuo profilo. Visita boutique di lusso o valuta online – interagisci con gli addetti vendita in negozio o comodamente da casa. Osserva con attenzione – valuta l’atmosfera, la qualità del servizio e l’esperienza complessiva. Fornisci un feedback onesto – usa la nostra piattaforma per condividere le tue osservazioni attraverso i questionari. Vantaggi del Ruolo: Collaborazione con marchi iconici di diversi settori. Incarichi flessibili adattabili ai tuoi interessi. Compenso per il tempo dedicato e possibilità di rimborso sugli acquisti. Piattaforma facile da usare per gestire missioni e feedback. Come Entrare nella Community CXG: Registrati su live.cxg.com e conferma il tuo indirizzo email. Completa il tuo profilo al 100% e ottieni la verifica. Supera la Certificazione Generale per accedere alle missioni. Candidati per le missioni che ti ispirano. Inizia a valutare e a fare la differenza nel mercato del lusso. Compenso: Valutazioni senza acquisto: Ricevi un compenso basato sulla complessità della missione. Valutazioni con acquisto: Ricevi un rimborso per gli articoli approvati, come specificato nel briefing della missione. Chi è CXG: In CXG colleghiamo i marchi premium con oltre 80.000 valutatori in più di 70 paesi. Con 12 uffici nel mondo e quasi due decenni di esperienza nel retail di lusso, siamo impegnati a ridefinire l’esperienza cliente per i grandi brand di lusso. Unisciti a noi e goditi la flessibilità di lavorare ovunque tramite la nostra piattaforma mobile, CXG Live. Con questa piattaforma potrai gestire senza problemi missioni, certificazioni e feedback. Requirements Essere cliente attuale di marchi premium e di lusso. Non essere attualmente sotto contratto con nessun marchio retail, per garantire l'imparzialità. Essere puntuale, organizzato, attento ai dettagli e affidabile. Essere osservatore e appassionato di esperienza cliente. Non è richiesta esperienza precedente; valorizziamo il feedback onesto da parte di clienti autentici.

Location: Rome, Italy; Latina, Italy; Pescara, Italy Trasforma la tua passione per il lusso in un'opportunità di carriera. Esplora il mondo dei marchi premium e lascia un segno duraturo nei settori della moda, della bellezza, della gioielleria e dell'automobilismo. Informazioni sul Ruolo: Come valutatore di marchi di lusso, entrerai nel mondo esclusivo del lusso per valutare in modo discreto l’esperienza del cliente, fornendo feedback critici che aiutano i brand a perfezionare i loro servizi. Che si tratti di visitare boutique, effettuare acquisti online o gestire resi, la tua voce contribuirà a plasmare il futuro del lusso. Flessibilità – ogni visita in boutique dura circa 20 minuti, dandoti la libertà di completare più incarichi. Opportunità frequenti – puoi svolgere diverse missioni al mese e collaborare con alcuni dei marchi più prestigiosi al mondo. Cosa Farai: Scegli i tuoi incarichi – seleziona missioni in linea con i tuoi interessi e il tuo profilo. Visita boutique di lusso o valuta online – interagisci con gli addetti vendita in negozio o comodamente da casa. Osserva con attenzione – valuta l’atmosfera, la qualità del servizio e l’esperienza complessiva. Fornisci un feedback onesto – usa la nostra piattaforma per condividere le tue osservazioni attraverso i questionari. Vantaggi del Ruolo: Collaborazione con marchi iconici di diversi settori. Incarichi flessibili adattabili ai tuoi interessi. Compenso per il tempo dedicato e possibilità di rimborso sugli acquisti. Piattaforma facile da usare per gestire missioni e feedback. Come Entrare nella Community CXG: Registrati su live.cxg.com e conferma il tuo indirizzo email. Completa il tuo profilo al 100% e ottieni la verifica. Supera la Certificazione Generale per accedere alle missioni. Candidati per le missioni che ti ispirano. Inizia a valutare e a fare la differenza nel mercato del lusso. Compenso: Valutazioni senza acquisto: Ricevi un compenso basato sulla complessità della missione. Valutazioni con acquisto: Ricevi un rimborso per gli articoli approvati, come specificato nel briefing della missione. Chi è CXG: In CXG colleghiamo i marchi premium con oltre 80.000 valutatori in più di 70 paesi. Con 12 uffici nel mondo e quasi due decenni di esperienza nel retail di lusso, siamo impegnati a ridefinire l’esperienza cliente per i grandi brand di lusso. Unisciti a noi e goditi la flessibilità di lavorare ovunque tramite la nostra piattaforma mobile, CXG Live. Con questa piattaforma potrai gestire senza problemi missioni, certificazioni e feedback. Requirements Essere cliente attuale di marchi premium e di lusso. Non essere attualmente sotto contratto con nessun marchio retail, per garantire l'imparzialità. Essere puntuale, organizzato, attento ai dettagli e affidabile. Essere osservatore e appassionato di esperienza cliente. Non è richiesta esperienza precedente; valorizziamo il feedback onesto da parte di clienti autentici.

Location: Florence, Italy; Forte dei Marmi, Italy; Perugia, Italy; Ancona, Italy Trasforma la tua passione per il lusso in un'opportunità di carriera. Esplora il mondo dei marchi premium e lascia un segno duraturo nei settori della moda, della bellezza, della gioielleria e dell'automobilismo. Informazioni sul Ruolo: Come valutatore di marchi di lusso, entrerai nel mondo esclusivo del lusso per valutare in modo discreto l’esperienza del cliente, fornendo feedback critici che aiutano i brand a perfezionare i loro servizi. Che si tratti di visitare boutique, effettuare acquisti online o gestire resi, la tua voce contribuirà a plasmare il futuro del lusso. Flessibilità – ogni visita in boutique dura circa 20 minuti, dandoti la libertà di completare più incarichi. Opportunità frequenti – puoi svolgere diverse missioni al mese e collaborare con alcuni dei marchi più prestigiosi al mondo. Cosa Farai: Scegli i tuoi incarichi – seleziona missioni in linea con i tuoi interessi e il tuo profilo. Visita boutique di lusso o valuta online – interagisci con gli addetti vendita in negozio o comodamente da casa. Osserva con attenzione – valuta l’atmosfera, la qualità del servizio e l’esperienza complessiva. Fornisci un feedback onesto – usa la nostra piattaforma per condividere le tue osservazioni attraverso i questionari. Vantaggi del Ruolo: Collaborazione con marchi iconici di diversi settori. Incarichi flessibili adattabili ai tuoi interessi. Compenso per il tempo dedicato e possibilità di rimborso sugli acquisti. Piattaforma facile da usare per gestire missioni e feedback. Come Entrare nella Community CXG: Registrati su live.cxg.com e conferma il tuo indirizzo email. Completa il tuo profilo al 100% e ottieni la verifica. Supera la Certificazione Generale per accedere alle missioni. Candidati per le missioni che ti ispirano. Inizia a valutare e a fare la differenza nel mercato del lusso. Compenso: Valutazioni senza acquisto: Ricevi un compenso basato sulla complessità della missione. Valutazioni con acquisto: Ricevi un rimborso per gli articoli approvati, come specificato nel briefing della missione. Chi è CXG: In CXG colleghiamo i marchi premium con oltre 80.000 valutatori in più di 70 paesi. Con 12 uffici nel mondo e quasi due decenni di esperienza nel retail di lusso, siamo impegnati a ridefinire l’esperienza cliente per i grandi brand di lusso. Unisciti a noi e goditi la flessibilità di lavorare ovunque tramite la nostra piattaforma mobile, CXG Live. Con questa piattaforma potrai gestire senza problemi missioni, certificazioni e feedback. Requirements Essere cliente attuale di marchi premium e di lusso. Non essere attualmente sotto contratto con nessun marchio retail, per garantire l'imparzialità. Essere puntuale, organizzato, attento ai dettagli e affidabile. Essere osservatore e appassionato di esperienza cliente. Non è richiesta esperienza precedente; valorizziamo il feedback onesto da parte di clienti autentici.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for a strategic, data-driven Voice of the Customer (VOC) Program Manager to build and run a company-wide VOC program at Figma. Sitting within the Product Support org, this role is responsible for pulling insights from across Figma's customer-facing surfaces, Support, Sales, NPS, community, and more, and translating them into fast, actionable signals for Product, Engineering, and Support. This isn't just a reporting role: you'll own the full insight loop, from surfacing and prioritizing the biggest customer pain points to tracking whether they're being addressed and bringing wins back to customer facing orgs and our product partners. You'll work cross-functionally across Support, Sales, Research, Marketing and Product, and leverage AI to move faster than ever. It's a rare opportunity to build something that matters at company scale. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch insight reporting and ensuring insights are visible, shareable, and easy to act on across the org Surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and advocate for customer needs – bringing wins back to Support and Sales to demonstrate program impact Monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act — from unresolved pain points and product gaps to process improvements and sales blockers Set shared, data-backed goals with Product and Engineering partners and monitor progress to help keep those goals on track Work directly with Sales to bring customer problem statements into the VOC program and ensure field insights inform priorities Integrate signals from NPS, Research, Sales, and community alongside Support data into a unified narrative that reaches Product and Engineering swiftly Strategically implement AI workflows to build scalable processes that generate and deliver insights faster Communicate customer insights across a range of audiences, from frontline support to Product leadership, with clarity and a strong point of view We'd love to hear from you if you have: Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like A background in a customer-facing function (Support, Success, or Sales – Support preferred) Demonstrated ownership mentality — a track record of identifying problems, driving solutions, and ruthlessly prioritizing when capacity is limited Fluency in AI workflows and demonstrated ability to build lightweight, scalable processes quickly Strong analytical and communication skills, with a demonstrated ability to translate data into compelling customer narratives, influence cross-functional stakeholders, and drive action across a range of audiences While not required, it’s an added plus if you also have: Previous experience with Figma products At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $127,000 — $269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Remote (Non-U.S.) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW  📍 Remote Global - Non U.S. Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment. We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.   WHAT YOU’LL DO - Deliver fast, accurate, and empathetic support across chat, voice, and email - Resolve shift, payment, onboarding, and platform-related issues in real time - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation - Troubleshoot issues independently, applying sound judgment before escalating - Personalize communication while maintaining a confident, professional, and helpful tone - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience - Guide new professionals through onboarding and help them quickly build confidence using the platform - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction   WHO WE’RE LOOKING FOR - Fluent, professional-level English communication skills, both written and verbal - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally - Comfortable learning new tools, systems, and workflows quickly - Thrives in fast-paced, high-ownership environments where priorities can shift quickly - Proactive problem-solver who takes initiative without waiting for direction - Strong attention to detail and ability to stay composed under pressure - Collaborative teammate who communicates clearly and contributes positively to team performance - Comfortable working across chat, voice, and email channels   HIRING PROCESS - Application Review + Skills Assessment - Case Study - First Round Interview (Role Play and Case Discussion) - Interview with Head of Worker Support Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: New York Workplace: hybrid ⚡️ About Merkle Science Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies. Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others. 🙋What You Should Have   ·       At least 4+ years of prior Account management experience. ·       Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better! ·       Previous compliance/finance experience also a big plus. ·       Proven sales track record.  ·       Exceptionally strong relationship and people management capabilities. ·       A creative problem solver, results driven and self-motivated. ·       Possesses a resilient personality, proactive and reacts well under pressure. ·       Ability to handle changing requirements and unforeseen issues as they arise,  rapidly and positively in a timely manner. ❤️ Well Being, Compensation and Benefits We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance.  We regularly host team-building sessions and encourage discussions around mental health.   We reward talent and believe in acknowledging people for their contributions.  We offer industry-leading compensation, along with generous equity.  As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science. 💥 What You Will Do ·       Be the primary point of contact and build long-term relationships with clients.  ·       Client champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities. ·       Develop a trusted advisor relationship with key accounts, client stakeholders and executive sponsors. ·       Ensure the timely and successful delivery of our solutions according to customer needs and objectives. ·       Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. ·       Forecast and track key account metrics. ·       Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. ·       Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests. ·       Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. ·       Monitor and analyze client’s usage of our product in order to be proactive if utilization drops. ·       Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. ·       Responsible for product adoption and in turn, client retention. ·       Liaise between the client and internal teams to advocate on the clients’ behalf.

Location: Remote, AMER Workplace: Remote Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas. As the CSA Team Lead, you will be responsible for both people management and customer outcomes - supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success. WHAT YOU’LL DO At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to: - Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers. - Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal. - Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy. - Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts. - Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones. You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility: PRE-SALES DISCOVERY: - Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success. - Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team. - Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform. PROOF-OF-VALUE ONBOARDING - Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding. - Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate. - Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers. CUSTOMER SUCCESS & EXPANSION - Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities. - Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads. - Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers. TRUST & PLATFORM ADVOCACY - Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise. - Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build. PREFERRED EXPERIENCE - 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering. - 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment. - Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance. - Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js. - Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike. - Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams. - Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: South Africa About Huzzle At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. Role Type: Full-time Engagement: Independent Contractor About the company Our client is an innovative AI-driven media agency at the forefront of the creator economy and digital marketing space. Specializing in cutting-edge generative technology, the team develops sophisticated AI digital twins for high-level business owners, coaches, and consultants. Their proprietary systems automate the entire content lifecycle—from video production to multi-channel distribution—enabling global leaders to scale their online presence and lead generation without the need for constant filming. With over 1,000 successful implementations, this fast-growing company is redefining how professional expertise is packaged and delivered across social platforms and digital education. The team is driven by a mission to eliminate the friction of content creation through advanced automation and realistic synthetic media. Candidates will join a results-oriented, forward-thinking environment that thrives on innovation, technical excellence, and high-impact digital transformation for a diverse range of international industries. Job Summary We are looking for a high-caliber Client Success Manager to become the operational heartbeat of a rapidly growing creative agency. Our team is at the forefront of the AI revolution, producing hyper-realistic digital clones for high-profile business owners to scale their social media presence. As we expand, we need a seasoned professional to take full ownership of the client journey. This isn’t a support role; it is a leadership position where you will bridge the gap between clients and our production team, and build the processes that will define our future. If you are an experienced CSM who thrives in fast-paced, founder-led environments and is excited by AI-driven content, we want to hear from you. Key Responsibilities Act as the primary, proactive point of contact for all clients via WhatsApp, Slack, and email, ensuring no query goes unanswered. Own the end-to-end client onboarding process, setting clear expectations and establishing trust from day one. Manage high-volume content delivery schedules, coordinating between internal virtual assistants, editors, and copywriters to meet deadlines. Perform rigorous quality control on all AI-generated video outputs to ensure brand consistency and technical excellence before delivery. Oversee social media scheduling across platforms including Instagram, Facebook, and YouTube Shorts. Identify operational bottlenecks and create SOPs to move the business toward a more mature, scalable infrastructure. Proactively monitor account health, identifying and resolving potential retention risks before they escalate. Requirements Proven experience as a Client Success Manager, Account Manager, or Delivery Manager, specifically within a marketing or creative agency. Exceptional professional English (written and spoken) with the ability to manage client expectations with authority and empathy. High-level organizational skills with the ability to track multiple deliverables across 20+ active accounts simultaneously. Demonstrated reliability and a commitment to a full-time, dedicated role; we are looking for a long-term partner, not a freelancer with multiple projects. Technical comfort and curiosity; you must be willing to dive into AI tools like HeyGen and ChatGPT as part of your daily workflow. A "builder" mindset—the ability to take ownership of an operationally immature business and implement structure without constant direction. Ability to handle difficult conversations professionally and de-escalate client concerns independently. Direct experience with AI video generation tools or short-form video content agencies. Proficiency in Notion for project tracking and documentation. Experience working directly with founders in early-stage, fast-moving companies. Background in personal branding or social media strategy for professional sectors (e.g., Real Estate, Medical, Finance). Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Opportunity to lead in the cutting-edge AI content space 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Location: Ireland Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list . We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started. Smartling is seeking a Customer Success Manager for a remote, work from home position, located anywhere in Ireland. As a Customer Success Manager at Smartling, your goal will be to ensure positive customer health and retention. You will be responsible for ensuring that your customers rapidly adopt and deeply leverage the Smartling solution, and meet their business goals while doing so, from on-boarding and throughout the customer lifecycle.  You will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us. You Will Customer Communication and Education: Develop communication cadence with your customers on product and industry updates that impact your customers’ global content activities and objectives Assess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s voice within Smartling Oversee the customer’s implementation of localization best practices to ensure you help the customer drive incremental value and return investment Customer Retention and Growth: Develop and implement an effective account planning strategy for your book of business to ensure retention, product adoption and growth through collaboration with other team members Establish trusted advisor relationships with all major stakeholders within your assigned book of business, such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Smartling solution to be realized Manage the renewal process for a portion of your book of business, and have a clear focus helping your customer's expand their customer's use cases with Smartling Demonstrating Value: Lead business review meetings to continuously articulate the value of Smarting and customer’s performance against goals, to encourage adoption and expansion across the customer’s organization Facilitate business process optimization workshops and enjoy participation in Smartling events for customer marketing activities You Have Minimum 3 years of experience in a B2B customer success/client services/account management role Detail-oriented with proven ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organized Experience managing contract renewals and up-sells Experience working in a role that required you to stay calm in the face of technical and/or customer challenges Proven ability to network and manage relationships across many different functions within a global customer organization An aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability Business acumen and experience leading and preparing customer presentations/meetings, including working with and manipulating data for value-driven presentations Bachelor’s degree A home office setup conducive for working remotely, and the ability to work effectively as a remote team member* Preferred but not required Experience with translation, localization, and internationalization processes Knowledge of the SaaS business model and experience supporting SaaS solutions for midmarket and enterprise business customers An understanding of modern software development processes like continuous delivery You Are Results-focused. Center on professional and personal growth Enthusiastic. A fun and energetic co-worker A Leader. Proactive and will use excellent judgment when dealing with issues Customer-focused. Passionate for client success at all times Detail-oriented. Supremely well organized with attention to detail A Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externally You Will Enjoy Freedom 🏡  - we are remote-first Growth - an opportunity to learn and advance your career Wealth 💰 - we offer a competitive salary Wellness - company-sponsored Health insurance plan & pension plan with company matching Balance - flexible PTO + bank holidays; generous parental leave Culture 🤝  - an energetic, value-driven, and fun culture and team spirit Bonus - employee referral programs and apple equipment Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. * To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background. #LI-TO1

Location: Jakarta, Indonesia Company Description Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange. With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint. The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth. Job Description Reporting to the Team Lead / Senior Customer Service, our client is seeking a proactive and customer-focused Bahasa Indonesia-speaking Customer Service Representative to join the team. The successful candidate will be responsible for delivering high-quality support to Bahasa Indonesia-speaking clients, resolving inquiries efficiently, and contributing to a positive overall customer experience. You will work within a diverse, collaborative team environment and play a key role in supporting client satisfaction and retention. Key Responsibilities Respond to customer inquiries via phone, email, and live chat in Bahasa Indonesia and English. Provide accurate information regarding products, services, and policies. Resolve customer issues in a timely and professional manner. Maintain detailed and accurate records of customer interactions within CRM systems. Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction. Identify and escalate priority or complex issues when necessary. Handle back-office related queries and support requests. Assist clients with basic technical troubleshooting where required. Manage and resolve customer complaints effectively and professionally. Meet defined performance targets, including response times, resolution rates, and customer satisfaction metrics. Identify opportunities to enhance client experience and retention through value-added support and service. Qualifications Fluency in Bahasa Indonesia and English (spoken and written) is essential. Previous experience in customer service or a similar role is preferred; experience within financial services or trading environments is an advantage. Strong communication and interpersonal skills. Ability to work effectively under pressure in a fast-paced environment. Strong multitasking and organizational abilities. Familiarity with CRM systems and customer support tools is beneficial. Problem-solving mindset with strong attention to detail. Additional language skills are a plus.

Location: Remote (Philippines) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW  📍 Fully Remote - Philippines & Other APAC Regions Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment. We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.   WHAT YOU’LL DO - Deliver fast, accurate, and empathetic support across chat, voice, and email - Resolve shift, payment, onboarding, and platform-related issues in real time - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation - Troubleshoot issues independently, applying sound judgment before escalating - Personalize communication while maintaining a confident, professional, and helpful tone - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience - Guide new professionals through onboarding and help them quickly build confidence using the platform - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction   WHO WE’RE LOOKING FOR - Fluent, professional-level English communication skills, both written and verbal - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally - Comfortable learning new tools, systems, and workflows quickly - Thrives in fast-paced, high-ownership environments where priorities can shift quickly - Proactive problem-solver who takes initiative without waiting for direction - Strong attention to detail and ability to stay composed under pressure - Collaborative teammate who communicates clearly and contributes positively to team performance - Comfortable working across chat, voice, and email channels   HIRING PROCESS - Application Review + Skills Assessment - Case Study - First Round Interview (Role Play and Case Discussion) - Interview with Head of Worker Support Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: Remote (Africa, Central & South America, the Caribbean) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW  📍 Remote - Africa | South America | The Caribbean Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment. We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.   WHAT YOU’LL DO - Deliver fast, accurate, and empathetic support across chat, voice, and email - Resolve shift, payment, onboarding, and platform-related issues in real time - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation - Troubleshoot issues independently, applying sound judgment before escalating - Personalize communication while maintaining a confident, professional, and helpful tone - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience - Guide new professionals through onboarding and help them quickly build confidence using the platform - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction   WHO WE’RE LOOKING FOR - Fluent, professional-level English communication skills, both written and verbal - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally - Comfortable learning new tools, systems, and workflows quickly - Thrives in fast-paced, high-ownership environments where priorities can shift quickly - Proactive problem-solver who takes initiative without waiting for direction - Strong attention to detail and ability to stay composed under pressure - Collaborative teammate who communicates clearly and contributes positively to team performance - Comfortable working across chat, voice, and email channels   HIRING PROCESS - Application Review + Skills Assessment - Case Study - First Round Interview (Role Play and Case Discussion) - Interview with Head of Worker Support   Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: San Francisco; Austin; New York City Workplace: Hybrid Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate has a strong foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts. You will work closely with members of the Enterprise, Sales, Product, Support, and Marketing teams to help customers realize value from Perplexity at scale. This role requires strong communication, operational discipline, comfort with ambiguity, and a proactive "can-do" attitude. Your success will play a crucial role in expanding Perplexity's enterprise customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions. Responsibilities - Execute the scaled Enterprise customer success strategy developed by leadership - Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model - Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments - Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content - Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities - Identify self-serve customers with strong usage, business fit, or expansion potential and support conversion opportunities into Enterprise - Partner with Sales and Account Management to surface expansion, upgrade, and renewal opportunities across scaled accounts - Help customers quantify value delivered by Perplexity through usage insights, adoption milestones, and business outcomes - Advocate for customer needs and collaborate with cross-functional teams to improve product experience, enablement materials, support processes, and scaled CS playbooks - Track and report on key performance indicators, analyze data to identify trends, and recommend improvements to scaled engagement programs Qualifications - 3+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles at scaling technology companies - Experience supporting SMB, Mid-Market, or high-volume customer segments, ideally in a SaaS or AI/productivity tooling environment - Strong customer judgment with the ability to balance personalized engagement and scalable program execution - Proven ability to drive adoption, retention, and growth across a book of business - Excellent written and verbal communication skills, with the ability to clearly explain value to business and technical stakeholders - Comfortable using data to prioritize outreach, diagnose account health, identify product usage trends, and uncover expansion signals - A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives - Ability to work under pressure, thriving in demanding environments - Ability to work independently and as part of a collaborative team - Proficiency in CRM systems, customer success platforms, analytics tools, and customer engagement workflows

Location: The Americas; Costa Rica; Tampa; Charlotte; Nashville; Brazil; Atlanta; Colombia; Philadelphia; Pittsburgh; Canada; Mexico Workplace: Remote ✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: - Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time - Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek - A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance - The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one. And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply. THE ROLE  Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be based within -3 / - 8 UTC (Americas) as you will be supporting the Americas region. We are seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As a Customer Success Manager (CSM), you will play a pivotal role in managing relationships with our diverse customer base, ensuring their success and satisfaction with our platform and services. This position offers an exciting opportunity to work in a fast-paced environment, collaborate cross-functionally, and make a significant impact on the customer experience. Our Customer Success POD is a dynamic and tightly-knit group committed to crafting a seamless customer journey. As a member of this team, you will be part of a collaborative environment where ideas flourish, and each team member's input is cherished. We foster a culture of continuous learning and growth, encouraging every team member to contribute their unique skills and perspectives to our shared goals. By joining our Customer Success POD, you'll become part of a supportive community that thrives on innovation, excellence, and a steadfast commitment to customer satisfaction. KEY RESPONSIBILITIES - Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels. - Responsible for addressing and managing customers' health cases assigned to them. - Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions. - Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges. - Manage customer escalations and collaborate cross-functionally to resolve issues and ensure customer satisfaction. - Utilize data-driven insights to understand customer needs and preferences, advocating for their interests within the organization. - Identify opportunities for improvement and scalability in customer success processes, contributing ideas and solutions to enhance customer health. - Lead and participate in cross-functional projects aimed at improving customer engagement and satisfaction. - Act as the primary point of contact for internal teams, addressing and prioritizing requests from Sales, Support, and other departments. - Collaborate with the  Sales team to ensure customer retention, particularly in churn-risk situations. - Collaborate with Treasury on payment collection for late-paying customers - Work closely with Product, Sales, Support, and Marketing teams to ensure customers receive comprehensive support and maximize the value of our platform. - Stay abreast of product updates and industry trends, continuously enhancing your skills and knowledge to better serve our customers. REQUIREMENTS - Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company. - Proven track record of managing multiple customer relationships and driving customer success initiatives. - Ability to effectively manage customer expectations and any conflicts should they arise. - Exceptional communication skills, both verbal and written. - Strong interpersonal skills with the ability to build rapport and trust with customers. - Analytical mindset with the ability to leverage data to drive insights and decision-making. - Cross-functional collaboration skills with experience working across departments to achieve common goals. - Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. - Strong organizational skills and attention to detail. - Passion for customer advocacy and commitment to delivering exceptional service. - Willingness to continuously learn and upskill to keep pace with product advancements and industry trends. - Proficiency in Zendesk, Asana, Notion, and Slack is a bonus. ATTRIBUTES THAT ARE NOT REQUIRED (BUT ARE A BONUS) - Experience in the HR industry and employment practices spanning multiple countries YOU'LL ALSO NEED - A reliable home internet connection (or be able to get one) - Proficiency in both written and spoken English language is required HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team. Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: - Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. - Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. - Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. - Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options. - Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. - WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.

Location: New York City Workplace: OnSite ABOUT PEEC AI Peec AI is the analytics platform for AI search. People increasingly discover products and make buying decisions through ChatGPT, Claude, Gemini, and Google's AI Overviews instead of traditional search, and most brands have no idea where they show up in those answers. Peec gives marketing, SEO, and growth teams the data to see exactly that: how visible their brand is across AI platforms, how they compare to competitors, and where to win. We are defining this category, and the market is moving with us. Peec is a Series A company backed by 20VC and Singular, that went from $0 to $15M ARR in 18 months, with a 100+ person team across our Berlin HQ and our New York office.   ABOUT THE ROLE We’re looking for a Scale Customer Success Manager to help our customers succeed in the new era of AI-driven search. In this role, you’ll work closely with brands and agencies, onboarding new clients and advising them on how to use our products to improve their visibility across search engines, AI assistants, and emerging generative surfaces. You’ll combine SEO expertise with a commercial and sales driven mentality, taking demo calls, setting up accounts for prospects and working with them on their AI Search success. WHAT YOU’LL DO - Onboard and activate new key clients, educating them on how to best leverage Peec AI to become top-ranked in AI search - Review websites, content, and search performance of key clients to identify AI-search-related opportunities across platforms (search, AI assistants, and emerging generative surfaces) - Run advisory sessions with leading brands and agencies, turning their growth and brand goals into actionable GEO strategies and roadmaps - Sell our AI search products, managing the full sales cycle from inbound to close, while meeting a sales quota WHAT WE’RE LOOKING FOR - 1–3 years of hands-on SEO or organic growth experience, ideally at a top-tier SEO agency - Deep understanding of technical SEO, content strategy, search intent, and how organic performance translates into business outcomes - Strong consulting skills: you’re used to advising clients, presenting strategic recommendations, and constructively challenging their thinking - Ability to explain SEO concepts in simple, actionable language for marketing and brand teams - Excitement about the shift from “10 blue links” to generative search, and motivation to be at the frontier of that change - Confident verbal and written communication skills in English for high-quality client calls, workshops, and written recommendations BONUS POINTS - Experience building frameworks: SEO playbooks, content strategies, or measurement models for clients - Initial experience with AI search - Any experience in sales, particularly in a B2B, SaaS or SEO context - Experience in a high-growth, venture-backed SaaS or marketing tech environment - Confident verbal and written communications skills in French, Portuguese, or Spanish WHAT WE OFFER - Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside - Comprehensive benefits package - Collaborative, high-energy in-office work environment - Opportunity to make a significant impact and define a new market category EEOC STATEMENT Peec AI is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. COMPENSATION The base salary range for this position is $80,000 to $120,000 annually with anticipated on-target earnings being $100,000-$150,000. Actual compensation within this range will be determined based on factors including the candidate's experience, skills, qualifications, and location, in accordance with applicable New York law.

Location: New York City, New York ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role: Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products. You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met. This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you. In this role you will: - Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform. - Drive customer success and health through effective onboarding, adoption, value realization, and retention. - Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them. - Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success. - Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success. - Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption. You’ll love this job if you: - Enjoy talking about technology and interfacing with engineers and engineering leaders - Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals - Appreciate working on a variety of projects with customers from lots of different industries - Like being “in the middle of it all”, working across the organization to move the product forward - Have a fast-paced, results-driven mindset - Love developer tools, open-source, and/or all things software development life cycle! Qualifications - This is a technical role combined with business skills. You have to have strong technical background to be successful in this role - BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory - 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role - Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms - Experience in working with complex, multi-divisional, multi-geographical customers - Impressive executive presence and communication abilities - Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices) - You’re driven; no one needs to push you to excel; it’s just who you are - Passion for technology and being a part of a fast-growing SaaS company Bonus qualifications - Past experience as a developer/devops - Extensive knowledge in application monitoring, Logs, Metrics, Traces EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.