Customer Success Manager - AI & Digital Content

Location: South Africa About Huzzle At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. Role Type: Full-time Engagement: Independent Contractor About the company Our client is an innovative AI-driven media agency at the forefront of the creator economy and digital marketing space. Specializing in cutting-edge generative technology, the team develops sophisticated AI digital twins for high-level business owners, coaches, and consultants. Their proprietary systems automate the entire content lifecycle—from video production to multi-channel distribution—enabling global leaders to scale their online presence and lead generation without the need for constant filming. With over 1,000 successful implementations, this fast-growing company is redefining how professional expertise is packaged and delivered across social platforms and digital education. The team is driven by a mission to eliminate the friction of content creation through advanced automation and realistic synthetic media. Candidates will join a results-oriented, forward-thinking environment that thrives on innovation, technical excellence, and high-impact digital transformation for a diverse range of international industries. Job Summary We are looking for a high-caliber Client Success Manager to become the operational heartbeat of a rapidly growing creative agency. Our team is at the forefront of the AI revolution, producing hyper-realistic digital clones for high-profile business owners to scale their social media presence. As we expand, we need a seasoned professional to take full ownership of the client journey. This isn’t a support role; it is a leadership position where you will bridge the gap between clients and our production team, and build the processes that will define our future. If you are an experienced CSM who thrives in fast-paced, founder-led environments and is excited by AI-driven content, we want to hear from you. Key Responsibilities Act as the primary, proactive point of contact for all clients via WhatsApp, Slack, and email, ensuring no query goes unanswered. Own the end-to-end client onboarding process, setting clear expectations and establishing trust from day one. Manage high-volume content delivery schedules, coordinating between internal virtual assistants, editors, and copywriters to meet deadlines. Perform rigorous quality control on all AI-generated video outputs to ensure brand consistency and technical excellence before delivery. Oversee social media scheduling across platforms including Instagram, Facebook, and YouTube Shorts. Identify operational bottlenecks and create SOPs to move the business toward a more mature, scalable infrastructure. Proactively monitor account health, identifying and resolving potential retention risks before they escalate. Requirements Proven experience as a Client Success Manager, Account Manager, or Delivery Manager, specifically within a marketing or creative agency. Exceptional professional English (written and spoken) with the ability to manage client expectations with authority and empathy. High-level organizational skills with the ability to track multiple deliverables across 20+ active accounts simultaneously. Demonstrated reliability and a commitment to a full-time, dedicated role; we are looking for a long-term partner, not a freelancer with multiple projects. Technical comfort and curiosity; you must be willing to dive into AI tools like HeyGen and ChatGPT as part of your daily workflow. A "builder" mindset—the ability to take ownership of an operationally immature business and implement structure without constant direction. Ability to handle difficult conversations professionally and de-escalate client concerns independently. Direct experience with AI video generation tools or short-form video content agencies. Proficiency in Notion for project tracking and documentation. Experience working directly with founders in early-stage, fast-moving companies. Background in personal branding or social media strategy for professional sectors (e.g., Real Estate, Medical, Finance). Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Opportunity to lead in the cutting-edge AI content space 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals