Location: EMEA - Remote, United States - Remote
Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.
Money is moving onto the internet, and the shift has a name:
Open Money.
This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day.
About the role
We’re looking for an Experiential Marketing Manager to produce the real-world experiences where traders, creators, partners, and builders meet MetaMask. You’ll lead production, help shape event strategy, and sharpen the creative execution.
What You’ll Do
You’ll join the Experiential & Global Events team within MetaMask’s Creative Studio and report to the Director of Experiential Marketing. We concept, design, and produce the ways people meet MetaMask in real life across global conferences, community events, VIP experiences, co-branded activations, and more. Our calendar runs across the world with priorities across APAC, the US, Europe and LATAM.
You’ll lead production, taking each event from brief to on-site to recap. You’ll work cross-functionally with internal and external teams, rallying people from planning through production and on the ground. Your focus will be experiences for our most active users and co-branded work with brands and creators, alongside community events for the builders who create on MetaMask.
Our formats are expanding to include live trading competitions, viewing events, product launches, and private experiences for VIP traders and creator partners.
How You’ll Do It
Produce events and experiences end to end: venues, run of show, fabrication, AV, F&B, and staffing, working alongside our production agency partners.
Own timelines, workback plans, and budgets for multiple events running in parallel across regions.
Source, negotiate with, and manage agencies, venues, and vendors in APAC, the US, Europe and LATAM.
Run registration and guest management, from guest lists and approvals to VIP access and arrival.
Build programming for events and panels, including formats, session flow, and speaker coordination.
Keep the operational side tight: source-of-truth docs, trackers, internal team staffing, and on-the-ground comms during conference weeks. Build playbooks that make each event easier to run than the last, using AI tools to move faster.
Partner with cross-functional teams across product, marketing, business development and more to turn briefs into event plans with clear audiences, objectives, and success metrics tied to product and business goals.
Help develop and refine concepts with the creative team. Bring a point of view on formats, venues, and cultural trends, and work with designers and copywriters on decks and creative deliverables.
Work with content capture teams so every event produces strong stories and shareable content.
Track post-event results, including attendance, registration data, and social reach and sentiment, and write recaps that show what worked and what to change.
Over time, help source and manage co-hosts and sponsors for our owned franchises.
We’re looking for someone with
5+ years in event production, experiential marketing, or brand activations, ideally in fintech, crypto, consumer tech, esports, or entertainment.
Experience producing large-format or competitive live events, such as tournaments, launches, or live viewing events.
A track record of delivering multi-city or international events on time and on budget.
Experience managing agencies and vendors and negotiating contracts under tight deadlines.
Experience producing premium or invite-only experiences for high-value guests.
Strong initiative. You spot what needs to happen and do it before anyone asks, and you stay steady when the plan changes.
Strategic and creative judgment. You connect an event to a product or business goal, and you bring ideas that sharpen a concept.
A systems mindset. You turn one-off events into repeatable processes.
Clear, confident communication with stakeholders at every level, including senior leadership. Partners, vendors, and colleagues want to work with you again.
Based in the US or EU, and willing to travel internationally up to 20% of the year, typically 1 to 2 weeks per quarter across several markets.
Curiosity about money, markets, and how people trade, save, and spend. Finance experience isn’t required, but interest is.
It’s a bonus to have
Experience in crypto, whether producing events for digital asset audiences or at global conferences such as Token2049, Korea Blockchain Week, EthCC, or Devcon.
Experience sourcing or managing event co-hosts and sponsors.
Relationships with brands, creators, or communities that could become MetaMask partners.
An existing network of production vendors, agencies, and venues across multiple regions.
Familiarity with tools like Notion, Slack, and Luma.
Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role
.
The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range.
US pay range (not including bonus, equity or other benefits)
$101,000
—
$141,000 USD
In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.
MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page.
MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.
It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.
Противоречивые условия: Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role; Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range; EMEA - Remote, United States - Remote
Location: Remote
Workplace: remote
Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important To Arcadia
The Technical Product Manager, Life Sciences sits at the intersection of product strategy and engineering execution, embedded directly with our teams to turn complex healthcare data and platform capabilities into products our customers rely on. This role owns the technical depth of the product lifecycle while keeping the team anchored to customer value and business outcomes.
You will be the connective tissue between Product and Engineering: fluent enough in the technical stack to make real-time tradeoff decisions with engineers, and disciplined enough in product craft to keep the roadmap grounded in customer impact. This is a hands-on, technical product role for someone energized by the details of how things work, not just what gets shipped.
What Success Looks Like
In 3 Months
Develop working fluency in Arcadia's platform architecture, data model, and the technical stack of your assigned engineering team.
Build trusted, credible working relationships with your engineering counterparts, joining sprint ceremonies and grooming sessions.
Take ownership of a product area's backlog and begin active prioritization grounded in customer and technical impact.
Demonstrate the ability to hold your own in a technical conversation about pipeline architecture, data, or implementation tradeoffs.
In 6 Months
Ship one or more meaningful product increments in close partnership with engineering, on a predictable delivery cadence.
Establish clear product and delivery metrics, and use them to guide prioritization and stakeholder reporting.
Be a go-to resource for engineering on requirements clarity, scope tradeoffs, and customer context.
Lead structured technical discovery (data investigation, feasibility checks, pipeline architecture discussions) that informs roadmap decisions.
In 12 Months
Be recognized as the product owner and technical subject-matter expert for your portfolio, trusted by engineering and business stakeholders alike.
Drive roadmap strategy that balances near-term delivery with long-term platform scalability and technical health.
Proactively identify and act on opportunities to reduce technical debt, improve data quality, or unlock new technical capability.
Mentor peers on how to work effectively with engineering teams and contribute to broader product-engineering process improvements.
What You'll Be Doing
Own product strategy and roadmap for a defined portfolio within Arcadia's platform, partnering day-to-day with an embedded engineering teams through the full SDLC.
Translate business goals, customer needs, and technical realities into clear requirements, acceptance criteria, and well-scoped increments engineering can execute against.
Engage deeply with engineering on data pipeline, data models, and enrichment asking the right technical questions and making informed calls when priorities conflict.
Run and participate in agile ceremonies: backlog grooming, sprint planning, sprint reviews, and incident/RCA reviews, ensuring engineering has what it needs to move fast without losing quality.
Deconstruct ambiguous or large-scale goals into MVPs and iterative delivery plans, adjusting scope based on technical constraints and customer feedback.
Use SQL and product/data instrumentation to self-serve answers, validate hypotheses, and make data-informed prioritization decisions.
Replicate, triage, and help troubleshoot complex product issues alongside engineering, escalating and documenting bugs and workarounds as needed.
Communicate roadmap progress, technical risks, and tradeoffs clearly to both technical and non-technical stakeholders.
Partner with agentic designers, operations, commercial, marketing, and analytic teams to ensure what engineering ships is adopted and drives measurable value.
Advocate for a healthy balance between shipping new capability and managing technical debt, performance, and platform scalability.
What You'll Bring
Education
Bachelor's Degree in Computer Science, Data Science, Statistics, or a related field (or equivalent professional experience)
Experience
4–7+ years of product management experience, with meaningful time spent working shoulder-to-shoulder with engineering teams in Agile/Scrum environments.
Proven track record taking products from requirements through SDLC to launch, including scoping MVPs and iterating post-launch.
Experience engaging in real technical tradeoff discussions architecture, APIs, data flows, scalability, and implementation approach.
Healthcare, health-tech, or complex B2B data/SaaS experience strongly preferred; population health, value-based care, or interoperability experience is a plus.
Technical Fluency
Hands-on SQL proficiency, comfortable writing queries to self-serve analysis and validate product decisions.
Working understanding of database and data-platform technologies (e.g., Snowflake, cloud data warehouses) and how data model design affects product capability.
Comfort partnering with engineers on API design, system architecture, and technical constraints without needing everything translated into non-technical terms.
Qualities & Skills
Strong ownership mentality with a bias toward action and hands-on execution.
Excellent written and verbal communication; able to move fluidly between engineering detail and executive-level summary.
Comfortable operating in ambiguity, breaking large problems into deliverable increments.
Calm, confident facilitator of trade-off conversations across product, engineering, and business stakeholders.
Attention to detail and a commitment to clear, current documentation.
Would Love For You To Have
Experience with healthcare data standards or interoperability frameworks (e.g., FHIR) and regulatory-grade data environments.
Exposure to AI/ML or GenAI-enabled product capabilities, including retrieval-augmented generation, automation, or predictive analytics.
Experience with BI/visualization tools (Tableau, Power BI, Looker, or similar) and large-scale data platforms (Snowflake, Redshift, Databricks, or similar).
A background in a hard science (math, statistics, computer science, or engineering) or prior experience as a software engineer or data analyst.
What You'll Get
The chance to work shoulder-to-shoulder with a team of extremely talented, dedicated engineers and product builders.
Deep, focused exposure to Arcadia's platform architecture, data model, and engineering practices.
Be part of a mission-driven company transforming healthcare by changing the way patients receive care.
A flexible, remote-friendly company with personality and heart.
Employee-driven programs and initiatives for personal and professional development.
Membership in the Arcadian and Barkadian community.
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
Location: Mississauga, Ontario
Workplace: hybrid
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Team Summary:
The team is led by the VP, Product Marketing with 4 directors and 18 team members, aligned to PCC’s corporate objectives. This team member will focus on PCC’s top priorities, focusing on new AI Product launches and driving growth across the Skilled Nursing product portfolio. Leading these initiatives is a Director, Product Marketing with 4 direct reports: a Senior PMM, 2 PMMs, and a Associate PMM.
Job Summary:
The Product Marketing Manager establishes clear, differentiated positioning and messaging for Skilled Nursing packages and products that resonates with buyers. This role leads go-to-market planning for new products and releases, equips sales and marketing teams with the tools, content, and training they need to win, and serves as the voice of the market and customer for the product team. By connecting customer insight with product strategy, the Product Marketing Manager helps drive adoption, pipeline, and revenue growth.
Key Responsibilities:
Positioning, Messaging & Competitive Strategy
Develop product positioning, value propositions, and messaging that resonate with the buying audience, and produce the source messaging blueprint or positioning guide.
Create the competitive comparison guide for use in positioning against similar offerings from other organizations.
Assist in product naming by providing market, competitive, and customer context.
Product Launch & Go-to-Market
Lead product introduction and launch planning, including development and measurement of KPIs.
S
upport the launch of new products and releases by defining product positioning and unique selling propositions, and by scoping and creating the required tools and collateral.
Develop, enhance, and own distribution of public-facing product launch marketing materials.
Sales Enablement & Sales Support
Communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process for PointClickCare solutions.
Partner with the Sales Enablement team to lead sales training on new products and capabilities, including regular updates on product enhancements.
Educate internal sales and marketing teams on ways to concisely demonstrate the strengths and features of our products and enhancements to existing and prospective customers.
Act as a key Subject Matter Expert (SME) supporting complex sales inquiries, customer-facing product education, and roadmap updates.
Collaborate with the sales team in complex sales situations, proactively providing clear value propositions, messaging, and tools to leverage in sales scenarios.
Content, Campaigns & Thought Leadership
Collaborate with marketing peers to drive development of a variety of content, including sales decks, solution sheets, customer references, thought leadership, and campaign assets.
Work with marketing programs, brand management, and digital marketing teams to ensure appropriate product themes are communicated to the market.
Provide guidance to marketing teams on themes for programs and events, ensuring they are equipped with content to deliver to customers and prospects.
Publicly convey product and market strengths through blogs, presentations, and webinars.
Work with customers to develop case studies, references, and testimonials.
Market Intelligence, Customer Insight & Product Partnership
Be the expert on our customers, including how and why they buy, their buying criteria, and regulatory considerations, with particular focus on the demands of different segments.
Align closely with the product management team to facilitate the appropriate flow of information between teams.
Develop and continuously deepen expertise in PointClickCare's products and services to construct and convey industry-leading use case scenarios.
Required Skills & Qualifications:
Bachelor's degree, or equivalent experience
4-6 years of product marketing experience
Experience applying Product Management and/or Product Marketing principles and frameworks, such as Practical Product Management or Pragmatic Marketing
Experience building consensus and collaborating across groups to get things done
Polished professional with an enthusiastic attitude who thrives in fast-paced environments and adapts readily to change
AI fluency and/or hands-on use of leading AI solutions
Preferred Experience:
Advanced degree in business or marketing, or equivalent experience
Certification in Pragmatic Marketing or SiriusDecisions Product Marketing
Experience with B2B SaaS healthcare technology (highly preferred)
Experience with advanced analytics and/or AI product solutions (highly preferred)
#LI-TW1
#LI-Hybrid
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base hourly rate for this position is $40.86 - $51.44 ($85,000 - $107,000), overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Location: United States- Bellwood, Illinois
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.
Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
· Performs expert level break-fix & preventive maintenance, and/or design of mechanical, and electrical equipment improvements as well as complex systems as the employee’s job specialty requires. Provides troubleshooting support on equipment and technical support on production lines as appropriate for the employee’s job specialty. Maintains in-depth technical knowledge of numerous systems as the employee’s job specialty requires. Performs research and procedures as the employee’s job specialty requires.
· Programs, troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems.
· Utilizes predictive equipment and interprets results for analysis, equipment condition assessment, troubleshooting and proactive maintenance. Including but not limited to infrared thermography, ultrasonic testing, power quality analysis, laser interferometry, ball bar, and vibration analysis.
· Leads, drives and participates in CI activities--processes, results and cost savings using CI tools and methodology.
· Identifies and sources parts, supplies and repair items as necessary. Suggests alternative items and engineered solutions to improve reliability.
· Independently performs maintenance as per industry standards.
· Complies with 5S and housekeeping standards.
· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
· Studies and investigates technical and systems methods, tools, and innovations that can be implemented in ATS sites to improve maintenance practices and updates documentation.
· Prepares input for cost analysis for new equipment, repair/rebuild proposals, cost savings and innovations as required.
· Updates records and reviews CMMS history and analyzes data.
· Provides technical contents of sales quotations and performs T&M duties as required.
· Trains and coaches less proficient technician. Assumes project manager responsibilities as assigned.
· Completes and conducts on-the-job training and technical self-study programs for career development.
· Follows all safety related policies, rules, regulations, technical instructions and guidelines.
Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities, & Behaviors Required:
· High School Graduate or equivalent (GED).
· Associates degree with a Technical focus and 7 years of related experience in specific industry; or, 10 years of experience in specific industry.
· Proficiency in predictive technologies including vibration analysis or laser interferometer operations, precision alignments, and maintenance of applicable process equipment.
· Understands electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs.
· Must be able to use hand tools and specialized tools as appropriate.
· May be required to travel.
· Six Sigma experience desired.
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.
Pay Range
$102,970
—
$131,689.52 USD
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy
here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí
here.
Workplace: remote
Location
:
Quantori is an international team: we have colleagues who work not only from office but also remotely from all over the world.
Responsibilities
:
Analyze and document business and scientific workflows involving externally licensed data
Map end-to-end data flows, including data sources, databases, integrations, analytical tools, and downstream systems
Gather and document business, functional, non-functional, data governance, and security requirements
Work with stakeholders to define data access rules, user permissions, licensing restrictions, and entitlement requirements
Assess existing authentication, authorization, and database access-control processes to identify gaps and improvement opportunities
Define requirements for fine-grained data access controls, including row-level and column-level security, data masking, and policy-based access
Document data lifecycle requirements, including retention, expiration, revocation, deletion, and auditability
Identify dependencies and assess the impact of proposed changes on existing systems, integrations, and business processes
Translate complex business and technical needs into structured documentation and prioritized requirements with acceptance criteria
Collaborate with technical teams to define Proof of Concept (POC) scenarios, success criteria, and validation requirements
Facilitate workshops and stakeholder discussions
What we expect
:
Strong experience as a
Business Analyst
on complex data, data security, integration, or regulated-environment projects
Experience working in the
Life Sciences, pharmaceutical, biotechnology, or scientific research domains
Strong understanding of RNA molecular biology, including gene expression, RNA processing, and regulatory mechanisms
Knowledge of RNA-based technologies and their applications in clinical and laboratory diagnostics
Hands-on experience gathering, analyzing, and documenting business, functional, and non-functional requirements, including data, security, and governance requirements
Good understanding of relational databases, SQL concepts, data structures, schemas, and data flows
Understanding of data security principles, including Identity and Access Management (IAM), authentication, authorization, user roles, and permissions
Familiarity with fine-grained access-control and authentication concepts, such as row-level security, column-level security, data masking, policy-based access, and token-based authentication (e.g., OAuth, OIDC)
Experience documenting data flows, data lineage, system dependencies, lifecycle and retention controls, audit requirements, and deletion obligations
Ability to translate complex business, licensing, and regulatory requirements into clear, structured, and testable specifications
Strong analytical thinking, problem-solving, communication, and technical writing skills
Experience facilitating workshops and managing business and technical stakeholders
Strong English communication skills
Nice to have
:
Familiarity with scientific data workflows and externally licensed datasets
Understanding of data licensing agreements, intellectual property protection, and data usage restrictions
Experience working with enterprise data platforms, data catalogs, or data governance solutions
Experience supporting Proof of Concept (POC) initiatives and evaluating technical solutions against business requirements
Experience working in regulated environments with complex data security and compliance requirements
Strong understanding of RNA molecular biology, including gene expression, RNA processing, and regulatory mechanisms.
Knowledge of RNA-based technologies and their applications in clinical and laboratory diagnostics.
Understanding of radioligand therapies, including mechanisms of action, target selection, development principles, and clinical applications.
We offer
:
Competitive compensation
Remote work
Flexible working hours
Continuous education, mentoring, and professional development programs
A team with excellent tech expertise
Workplace: remote
Location
:
Quantori is an international team: we have colleagues who work not only from office but also remotely from all over the world.
Responsibilities
:
Collaborate with Product Managers and Delivery Leads to define, refine, and prioritize product requirements
Gather, analyze, and document business requirements, user stories, acceptance criteria, and business processes
Conduct stakeholder interviews, workshops, and user feedback sessions to understand business and user needs
Translate requirements into well-structured Jira epics, features, user stories, and tasks
Work closely with UX/UI Designers to define user journeys, personas, workflows, and usability requirements
Collaborate with engineering and data teams to clarify requirements and support iterative Agile delivery
Support the design and validation of AI-powered workflows, including agentic AI interactions and business processes
Create and maintain product requirements, process documentation, and knowledge-base materials in Confluence
Partner with QA teams to define test scenarios, acceptance criteria, and validation approaches
Collect, analyze, and manage user feedback, enhancement requests, and product improvement opportunities
Support product releases, user adoption, rollout, and change management activities
Maintain a well-structured and prioritized product backlog in collaboration with stakeholders
What we expect
:
3+ years of experience as a Business Analyst working on software development or digital product delivery projects
Experience working in the
Life Sciences, pharmaceutical, biotechnology, healthcare, or biomedical research domains
Practical experience supporting the delivery of
AI-powered applications or solutions
Strong understanding of Agile methodologies, including Scrum and/or Kanban.
Hands-on experience with Jira and Confluence
Proven experience gathering, analyzing, and documenting business requirements, user stories, and acceptance criteria
Experience collaborating with cross-functional teams, including Product Management, UX/UI, Engineering, and QA
Experience supporting the end-to-end software development lifecycle, from discovery and requirements gathering through testing and release
Strong analytical thinking and ability to translate complex or ambiguous business needs into clear, actionable requirements
Experience facilitating workshops, stakeholder interviews, and requirements review sessions
Excellent communication, documentation, and stakeholder management skills
Strong English communication skills
Nice to have
:
Experience working on Agentic AI, or Generative AI (LLM-based) applications
Understanding of AI concepts and technologies, including Retrieval-Augmented Generation (RAG), knowledge graphs, semantic search, and metadata management
Experience delivering data-centric products, such as data catalogs, data discovery platforms, or scientific knowledge management solutions
Familiarity with clinical data management concepts, including real-world data (RWD) and real-world evidence (RWE).
Understanding clinical data governance, privacy regulations, and compliance requirements, including GDPR and HIPAA, in the scope of development of AI solutions.
Ability to interpret and integrate molecular, clinical, and diagnostic data to support research and healthcare applications.
Experience supporting multiple products or workstreams simultaneously
We offer
:
Competitive compensation
Remote work
Flexible working hours
Continuous education, mentoring, and professional development programs
A team with excellent tech expertise
Location: Salzburg, Austria
Workplace: on-site
About Salzburg Global
Salzburg Global
,
a US 501c3 non-profit organization with offices in Washington, DC and Salzburg, Austria, is where open-minded leaders from around the world gather for breakthrough conversations on pressing global issues. Since 1947, our programs have worked to overcome barriers and open up a world of better possibilities – creating spaces where divergent voices can address the big challenges of our time. For almost 80 years, we have worked with over 40,000 Fellows from more than 170 countries across programs that change the conversation on the pressing issues of our time. Our first program in 1947 brought together over 100 young Europeans and Americans – including veterans of the French resistance, survivors of Nazi concentration camps, prisoners of war, and former enemies. They met at Schloss Leopoldskron, an Austrian palace that had been occupied by the Nazis in a country that was still under Allied military occupation. They wrestled with how diverse and fractured groups of people could come together and start creating the conditions for peace in the aftermath of World War II. Seventy-nine years later, the challenges may be different, but our mission still carries that same founding spirit: to overcome barriers and open up a world of better possibilities.
Our Home
Salzburg Global owns and operates
Schloss Leopoldskron
, an Austrian palace with a rich and complex history stretching back to the 18th century. Today, Schloss Leopoldskron is home to Salzburg Global and is a thriving center for dialogue and debate – a place of refuge and reconciliation where diverse leaders from around the world gather for conversations of consequence. Since 2014, Salzburg Global has also operated Schloss Leopoldskron as an award-winning hotel and event location, helping to advance Salzburg Global’s mission and to support the conservation of our unique historic property.
Our Impact
Salzburg Global has been at the forefront of major global movements for change since 1947. Sometimes called a “Marshall Plan for the Mind” in its early years, Salzburg Global began as a world-renowned center for post-war reconciliation through intellectual and cultural exchange.
In the 1950s, Salzburg Global internationalized the emerging interdisciplinary field of American Studies and promoted educational and scientific exchange across the Iron Curtain.
In the 1960s and 1970s, Salzburg Global helped to catalyze and professionalize the civil society sector in Eastern Europe, develop and internationalize the emerging field of sustainable urban design and was among the first organizations to support the concept of “climate migration”.
In the 1980s and 1990s, Salzburg Global convened one of the first global collaborations on HIV/AIDS research, laid the groundwork for the Good Friday Agreement that ended hostilities in Northern Ireland, supported the redesign of higher education systems in post-Apartheid South Africa, and partnered with reform-minded universities in Eastern European and the former Soviet Union to transform post-communist higher education institutions.
In the 2000s, Salzburg Global launched the first global movements for patient-centered healthcare and patient safety, inspired the creation of the “One Health” movement on human and animal health, and engaged educators in more than 50 countries in the first globally diverse Holocaust Education and Genocide Prevention program.
More recently, Salzburg Global has helped to catalyze the development of global pandemic response metrics, supported the launch of Karanga – The Global Alliance for Social and Emotional Learning and the National Parks Cities Movement, and Sciana: The European Health Leaders Network.
We are supported by a combination of institutional partnerships, generous individual donations and revenue generated from our social enterprise hotel,
Schloss Leopoldskron
.
We seek to be an exemplary international institution in terms of equity and environmental sustainability. We strongly encourage candidates from all backgrounds to apply and join us in our work.
About the Position
Salzburg Global
is looking for
a Content Designer and Creator
to create digital content for Salzburg Global, Sciana (the Health Leaders Network), and Schloss Leopoldskron.
As part of the Public Affairs team, you will help shape our presence across the website, print publications, social media channels, newsletters, and external media collaborations, producing photo, video, and graphic content and capturing our programs and events on site. You will implement content strategies and populate the institutional content calendar through branded design and thematic content work, with growing independence.
This role will suit you if you are highly creative and digitally fluent, have a keen eye for visual storytelling and digital trends, and enjoy producing content for varied topics and audiences in a fast-paced international environment.
The position is based at Schloss Leopoldskron, home of Salzburg Global
in Salzburg, Austria.
It is a one-year contract, expected to start in January 2027.
Responsibilities Include
Prepare multimedia content (photo, video, short-form clips, graphics) for cross-channel use, including social media publication, email distribution, and digital reporting.
Contribute ideas for new and repeatable content formats, informed by audience behavior, platform needs, and thematic priorities.
Support content planning around the institutional event calendar, preparing brand-aligned digital stories and formats for agreed programs and events.
Prepare content in line with Salzburg Global, Sciana, and Schloss Leopoldskron brand and editorial guidelines, adapting materials to branded templates and layouts across print and digital formats.
Capture content during online and in-person programs and events, including on-site videography, photography, and documentation.
Track engagement and content performance data across channels, and share the results with the Public Affairs team.
Communicate proactively with the Public Affairs team and colleagues across departments to align content, timelines, and branding, responding constructively to briefs, feedback, and short-notice changes.
Work respectfully with colleagues and guests, supporting the values of Salzburg Global and Schloss Leopoldskron – Welcoming, Exchange, Fairness, and Transformation.
Qualifications
Bachelor’s degree in digital marketing, multimedia arts, or a related field (or equivalent practical experience), with initial professional experience producing multimedia and branded written content for agencies or international organizations.
Experience using Adobe Creative Suite (Premiere Pro, Photoshop, and InDesign), or similar editing tools like CapCut or Canva.
Interest in social media analytics and tools such as Hootsuite, Mailchimp, and TYPO3.
Native or equivalent proficiency in written and spoken English.
Strong organizational abilities and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
Excellent interpersonal skills and the ability to work with people from all backgrounds and at all levels of the organization.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Flexibility to work occasional evening and weekend hours, according to program needs.
Working proficiency in German is an advantage.
Commitment to the mission and values of Schloss Leopoldskron and Salzburg Global.
Benefits
Competitive starting salary as noted above.
Modest relocation package will be offered for candidates outside of Salzburg.
Standard Austrian benefits include health insurance, pension contributions, sick pay, and 25 days of annual leave.
Salzburg Global-specific perks include free daily staff lunch, annual staff social events, special rates for Schloss Leopoldskron and the Meierhof Bar, and discounts hotels and local tourism attractions.
This is a one-year contract, expected to start in January 2027.
How to Apply
Interested candidates should
submit a cover letter, resume, and the names and contact information for three professional references
.
There is no fixed closing date for this position. We review applications on a rolling basis and may close the posting once we have received a sufficient number of suitable applications, so we encourage you to apply as early as possible.
We are an Equal Opportunity Employer and do not discriminate against applicants or employees.
Sustainable business practices are our highest priority in all areas. We encourage creative, equitable, and sustainable change and develop environmentally conscious and socially responsible practices at all levels. We believe that every team member plays a critical role in our journey toward sustainability.
Location: Salzburg, Austria
Workplace: on-site
About Salzburg Global
Salzburg Global
,
a US 501c3 non-profit organization with offices in Washington, DC and Salzburg, Austria, is where open-minded leaders from around the world gather for breakthrough conversations on pressing global issues. Since 1947, our programs have worked to overcome barriers and open up a world of better possibilities – creating spaces where divergent voices can address the big challenges of our time. For almost 80 years, we have worked with over 40,000 Fellows from more than 170 countries across programs that change the conversation on the pressing issues of our time. Our first program in 1947 brought together over 100 young Europeans and Americans – including veterans of the French resistance, survivors of Nazi concentration camps, prisoners of war, and former enemies. They met at Schloss Leopoldskron, an Austrian palace that had been occupied by the Nazis in a country that was still under Allied military occupation. They wrestled with how diverse and fractured groups of people could come together and start creating the conditions for peace in the aftermath of World War II. Seventy-nine years later, the challenges may be different, but our mission still carries that same founding spirit: to overcome barriers and open up a world of better possibilities.
Our Home
Salzburg Global owns and operates
Schloss Leopoldskron
, an Austrian palace with a rich and complex history stretching back to the 18th century. Today, Schloss Leopoldskron is home to Salzburg Global and is a thriving center for dialogue and debate – a place of refuge and reconciliation where diverse leaders from around the world gather for conversations of consequence. Since 2014, Salzburg Global has also operated Schloss Leopoldskron as an award-winning hotel and event location, helping to advance Salzburg Global’s mission and to support the conservation of our unique historic property.
Our Impact
Salzburg Global has been at the forefront of major global movements for change since 1947. Sometimes called a “Marshall Plan for the Mind” in its early years, Salzburg Global began as a world-renowned center for post-war reconciliation through intellectual and cultural exchange.
In the 1950s, Salzburg Global internationalized the emerging interdisciplinary field of American Studies and promoted educational and scientific exchange across the Iron Curtain.
In the 1960s and 1970s, Salzburg Global helped to catalyze and professionalize the civil society sector in Eastern Europe, develop and internationalize the emerging field of sustainable urban design and was among the first organizations to support the concept of “climate migration”.
In the 1980s and 1990s, Salzburg Global convened one of the first global collaborations on HIV/AIDS research, laid the groundwork for the Good Friday Agreement that ended hostilities in Northern Ireland, supported the redesign of higher education systems in post-Apartheid South Africa, and partnered with reform-minded universities in Eastern European and the former Soviet Union to transform post-communist higher education institutions.
In the 2000s, Salzburg Global launched the first global movements for patient-centered healthcare and patient safety, inspired the creation of the “One Health” movement on human and animal health, and engaged educators in more than 50 countries in the first globally diverse Holocaust Education and Genocide Prevention program.
More recently, Salzburg Global has helped to catalyze the development of global pandemic response metrics, supported the launch of Karanga – The Global Alliance for Social and Emotional Learning and the National Parks Cities Movement, and Sciana: The European Health Leaders Network.
We are supported by a combination of institutional partnerships, generous individual donations and revenue generated from our social enterprise hotel, Schloss Leopoldskron.
We seek to be an exemplary international institution in terms of equity and environmental sustainability. We strongly encourage candidates from all backgrounds to apply and join us in our work.
About the Position
Salzburg Global
is looking for
a Marketing and Communications Writer
to produce written content for Salzburg Global, Sciana (the Health Leaders Network), and Schloss Leopoldskron.
As a key member of the Public Affairs team, you will write and edit content for our website, social media, and email channels, from quick-turnaround news during programs to in-depth features based on your own research and interviews. You will work within the editorial direction set by the Director of Communications.
This role will suit you if you have a strong instinct for tone, storytelling, and brand voice, are highly organized, and take an interest in international affairs, cross-cultural communications, and current events.
The position is based at Schloss Leopoldskron, home of Salzburg Global in
Salzburg, Austria
.
The expected starting date is January 2027.
Responsibilities Include
Write short, quick-turnaround pieces and long, in-depth features on a wide range of topics for
SalzburgGlobal.org
, daily program newsletters, program reports, and external media partners’ publications.
Prepare the written elements of multimedia content production about thematic priorities and the wider impact of Salzburg Global, based on independent research and interviews.
Edit and revise written submissions from the network of Fellows, partners, and contributors for publication across platforms, supporting them through revision so that submissions meet publication standards.
Ensure text-based materials for Salzburg Global, Sciana, and Schloss Leopoldskron are designed, edited, and adapted to templates and branded layouts in line with corporate branding guidelines.
Draft press releases as needed and coordinate their distribution to media partners.
Contribute written communications for online and in-person events in line with brand messaging and agreed communication goals.
Work closely with the Director of Communications, the Public Affairs team, and colleagues across departments on editorial priorities, production timelines, and messaging, keeping program, marketing, and event communications consistent and on schedule.
Model the values of Salzburg Global and Schloss Leopoldskron – Welcoming, Exchange, Fairness, and Transformation – in daily collaboration.
Qualifications
Bachelor’s degree in communications, journalism, or a related field (or equivalent practical experience), with initial professional experience in copywriting and copyediting within media, agencies, or international organizations.
Excellent communication skills, with native or equivalent proficiency in written and spoken English.
Strong organizational abilities and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
Excellent interpersonal skills and the ability to work with people from all backgrounds and at all levels of the organization.
Proficiency in Microsoft Office Suite and Google Docs Suite.
Flexibility to work occasional evening and weekend hours, according to program needs.
Highly desirable: working proficiency in written and spoken German, experience with CMS and database management, and familiarity with Adobe Creative Suite (Photoshop, InDesign, Premiere Pro, Illustrator, and Audition).
Commitment to the mission and values of Schloss Leopoldskron and Salzburg Global.
Benefits
Competitive starting salary as noted above.
Modest relocation package will be offered for candidates outside of Salzburg.
Standard Austrian benefits include health insurance, pension contributions, sick pay, and 25 days of annual leave.
Salzburg Global
-specific perks include free daily staff lunch, annual staff social events, special rates for Schloss Leopoldskron and the Meierhof Bar, and discounts hotels and local tourism attractions.
The expected starting date is January 2027.
How to Apply
Interested candidates should
submit a cover letter, resume, and the names and contact information for three professional references
.
There is no fixed closing date for this position. We review applications on a rolling basis and may close the posting once we have received a sufficient number of suitable applications, so we encourage you to apply as early as possible.
We are an Equal Opportunity Employer and do not discriminate against applicants or employees.
Sustainable business practices are our highest priority in all areas. We encourage creative, equitable, and sustainable change and develop environmentally conscious and socially responsible practices at all levels. We believe that every team member plays a critical role in our journey toward sustainability.
Plurio is an AI agent that automates media buying on Meta, Google, and TikTok for teams spending $300K–$15M a month, handling daily analysis, optimization calls, and execution directly in ad accounts. The system runs $500M+ per year in ad spend and has grown 5× since March. The AI marketing engineer role involves owning the client's marketing targets and improving metrics by automating media buying.
Задачи:
— Onboard clients by connecting their full-funnel data and ad accounts, setting business context including unit economics, P&L, products, geos, funnels, and media buying playbook.
— Adapt and build automation skills and rules from Plurio's catalog or create new ones as needed, backtesting on historical data before deployment. Rules are deterministic SQL with campaign logic and guardrails.
— Explain agent decisions and methodology changes to clients' Heads of UA and CMOs, assist marketers in running the agent, and handle discussions about spend and KPIs.
— Standardize successful approaches into reusable templates and methodologies for future clients.
Требования:
— Managed approximately $500K+/month in ad spend hands-on on one or multiple channels (Meta, Google, TikTok).
— Deep understanding of buying mechanics: account structure, optimization events, creative testing thresholds, scaling, burnout, budget allocation, attribution windows.
— AI-native with experience automating parts of buying via rules, scripts, or skills in Cursor, Claude, or platform APIs.
— Systems thinking: ability to logically chain goals, plan roadmaps, and clearly explain processes.
— Client-facing experience communicating with Heads of UA, defending ideas with data and experiments, and maintaining relationships.
— Ability to convert proven results into templates and methodologies for scaling.
— Strong English communication skills.
Условия:
— Competitive base salary plus performance bonus based on client results.
— Two grades hiring: Middle ($72,000–$96,000/year) and Senior ($102,000–$126,000/year) on-target earnings, gross.
— Remote work worldwide within timezones up to UTC+5.
— Provided laptop, software, and AI tools including Cursor, Claude, Codex, and shared AI infrastructure.
— 50% coverage of relevant educational costs.
— Vacation: two weeks twice a year plus holidays.
— Employment via Deel contract.
Процесс отклика:
— Apply via the "Apply for this role" button on the linked page with social media and contacts.
— Recruiter contacts within two days.
— Calls with leadership and CPO including background, methodology, compensation, math, and AI mechanics.
— Presentation of a built project.
— Offer.
УдалённоYou can work remotely from anywhere in the world, as long as your timezone is no further east than UTC+5: the Americas, Europe, Africa, the Middle East, and Western/Central Asia all work
Location: San Francisco Bay Area, California; Los Angeles, California; Berkeley; Oakland; Daly City; San Mateo; Palo Alto, California; San Jose
Workplace: remote
About us
At Provectus, you don’t prototype in a sandbox and hand a client a slide deck. You embed inside a bank, an insurer, or a health system, learn the work, and ship a Claude + AWS system into their real, regulated production — then you watch the business number move. We’re an Anthropic and AWS Partner with 150+ certified architects. That means the newest models, real budgets, and problems that matter — without the layers, politics, and years-to-impact of a hundred-thousand-person firm. 350+ builders, 100+ customers in production, founder-led since 2010, offices across North America, LATAM, and EMEA.
Why Provectus
Frontier access
— Anthropic Preferred Partner: newest Claude models, real budgets, real problems.
Real tasks (not scope), real deployment.
You go where the operating problem is and ship production code to real users, not slide decks that sit in a drive.
Embedded, not engaged.
You are part of the customer’s team and inside their process — not a vendor running a project alongside it. Embedded is not staff-augmented.
Autonomous.
You own the work from framing through to production, visible to clients and founders. You own the method; nobody hands you a ticket.
Your experience stays portable.
Every engagement is a new problem, often in a new industry, so your skills compound instead of narrowing to one product. No legacy-maintenance grind, not a single stack.
Craft & growth
— build beside senior FDEs on a Claude-certified team; a real platform (talks, OSS) to grow your name.
We give you a stage:
Claude certification, conference talks, open-source contributions, published work under your own name.
What you’ll do
Spend the first weeks of each engagement in the operator’s seat, learning the constraints from the inside, then rebuild the function from first principles alongside the client and a Forward Deployed Executive — and you are the one who builds it.
Be part of the customer’s team, inside their process; work on real tasks, not scoped deliverables, and own the method autonomously.
You won’t start from zero. Provectus builds industry Blueprints — working systems that have already shipped for a customer in your industry. Your engagement starts from that baseline, and what you learn in the field goes back into it.
Deliver across Cowork Activation, Agentic SDLC, and Blueprint Activations in Financial Services and Healthcare.
Help shape how leading enterprises adopt AI, from strategy through first deployment; help build the tooling and frameworks of a growing AI delivery practice.
What we look for
Typically 7+ years building software, a substantial share of it writing production code you were accountable for. You are hands-on today and intend to stay that way.
Genuinely willing to spend time understanding someone else’s job before writing code; demonstrated ability to become conversant in an unfamiliar business function quickly.
Shipped GenAI/LLM systems to production — not demos, not notebooks. You’ve handled the parts that get hard after the prototype works.
You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured and why.
Strong engineering fundamentals — dropped into an unfamiliar codebase or language, you’re productive. Python and/or TypeScript proficiency; depth matters more than stack.
Cloud-native delivery on AWS (GCP/Azure a plus), including the operational reality of a system someone else inherits.
Pre-sales experience. Credible with senior stakeholders — you can hold a redesign conversation with a BU head and a scoping conversation with a CTO without losing either room.
Comfort with ambiguity and ownership. Engagements start underspecified by design. Closing that gap is the job.
Hands-on experience with Claude, Claude Code, and Cowork (skills, workflows, MCP, integrations, connectors, custom harnesses).
Nice to have
Containers and orchestration (Kubernetes/ECS) and CI/CD in production.
IaC depth: AWS CDK, CloudFormation, Terraform.
Open-source contributions or public writing on applied AI.
What we offer
Full-time.
On-site visits to client’s facilities and our office in NYC 1/week
Unlimited Vacation policy.
Generous health, vision, and dental insurance.
401(K) matching plan.
Base salary $180k–$200k + bonuses; OTE up to $250k. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, and abilities of the applicant, and alignment with market data.
*No Visa
sponsorship
How we hire
Recruitment interview.
Tech interview with our FDE (30 min).
A live engineering building session (1.5 hours). We hand you a business function and the constraints. You have to understand the job and rebuild it — then say what you’d build and how you’d know it worked.
Use AI the way you normally would; we expect AI-generated code. What we look at is how you used AI, the judgment behind your choices, and what you researched beyond what any LLM already knows.
Soft skills interview.
Offer discussion.
We’re real
A person reads your application. We filter out AI-generated and fraudulent submissions automatically. Every application that clears that filter is read by someone on our team.
We may ask for a quick ID verification. Fraudulent applications are common, and this protects real candidates.
You’ll meet the people you’d work with. We host AI engineering events in New York and San Francisco. We'd be happy to talk in person. Your interviews are with Pavel Borobov, Solutions Architect, and Stepan Pushkarev, Co-Founder & CEO.
Location: New Jersey; New York; Connecticut
Workplace: hybrid
At Provectus, you don’t prototype in a sandbox and hand a client a slide deck. You embed inside a bank, an insurer, or a health system, learn the work, and ship a Claude + AWS system into their real, regulated production. Then you watch the business number move. We’re an Anthropic and AWS Partner with 150+ certified architects. That means the newest models, real budgets, and problems that matter, without the layers, politics, and long wait for impact of a firm with a hundred thousand people. 350+ builders, 100+ customers in production, led by our founders since 2010, offices across North America, LATAM, and EMEA
Why Provectus?
Frontier access. Anthropic Preferred Partner:
newest Claude models, real budgets, real problems.
Real tasks (not scope), real deployment.
You go where the operating problem is and ship production code to real users, not slide decks that sit in a drive.
Embedded, not engaged.
You are part of the customer’s team and inside their process, not a vendor running a project alongside it. Embedded is not staff augmentation.
Autonomous
. You own the work from framing through to production, visible to clients and founders. You own the method; nobody hands you a ticket.
Your experience stays portable.
Every engagement is a new problem, often in a new industry, so your skills compound instead of narrowing to one product. No legacy maintenance grind, not a single stack.
Craft & growth.
Build beside senior FDEs on a Claude certified team, with a real platform (talks, OSS) to grow your name.
We give you a stage:
Claude certification, conference talks, open source contributions, published work under your own name.
What you’ll do:
Spend the first weeks of each engagement in the operator’s seat, learning the constraints from the inside, then rebuild the function from first principles alongside the client and a Forward Deployed Executive. You are the one who builds it
Be part of the customer’s team, inside their process; work on real tasks, not scoped deliverables, and own the method autonomously
You won’t start from zero. Provectus builds industry Blueprints, working systems that have already shipped for a customer in your industry. Your engagement starts from that baseline, and what you learn in the field goes back into it
Deliver across Cowork Activation, Agentic SDLC, and Blueprint Activations in Financial Services and Healthcare
Help shape how leading enterprises adopt AI, from strategy through first deployment; help build the tooling and frameworks of a growing AI delivery practice
What we look for:
Typically 7+ years building software, a substantial share of it writing production code you were accountable for. You are hands on today and intend to stay that way
Genuinely willing to spend time understanding someone else’s job before writing code; demonstrated ability to become conversant in an unfamiliar business function quickly
Shipped GenAI/LLM systems to production, not demos, not notebooks. You’ve handled the parts that get hard after the prototype works
You evaluate. You have built or owned an eval suite for a nondeterministic system, and you can explain what you measured and why
Strong engineering fundamentals. Dropped into an unfamiliar codebase or language, you’re productive. Python and/or TypeScript proficiency; depth matters more than stack
Cloud native delivery on AWS (GCP/Azure a plus), including the operational reality of a system someone else inherits
Presales experience. Credible with senior stakeholders: you can hold a redesign conversation with a BU head and a scoping conversation with a CTO without losing either room
Comfort with ambiguity and ownership. Engagements start underspecified by design. Closing that gap is the job
Hands on experience with Claude, Claude Code, and Cowork (skills, workflows, MCP, integrations, connectors, custom harnesses)
Nice to have:
Containers and orchestration (Kubernetes/ECS) and CI/CD in production
IaC depth: AWS CDK, CloudFormation, Terraform
Open source contributions or public writing on applied AI
What We Offer:
Full time
On site visits to client’s facilities and our office in NYC once a week
Unlimited Vacation policy
Generous health, vision, and dental insurance
401(k) matching plan
Base salary $180k to $250k + bonuses; OTE up to $300k. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, and abilities of the applicant, and alignment with market data
No Visa sponsorship
We’re real:
A person reads your application. We filter out AI generated and fraudulent submissions automatically. Every application that clears that filter is read by someone on our team
We may ask for a quick ID verification. Fraudulent applications are common, and this protects real candidates
You’ll meet the people you’d work with. We host AI engineering events in New York and San Francisco. We’d be happy to talk in person. Your interviews are with Pavel Borobov, Solutions Architect, and Stepan Pushkarev, Cofounder & CEO
How we hire:
Recruitment interview.
Tech interview with our FDE (30 min).
A live engineering building session (1.5 hours). We hand you a business function and the constraints. You have to understand the job and rebuild it — then say what you’d build and how you’d know it worked.
Use AI the way you normally would; we expect AI-generated code. What we look at is how you used AI, the judgment behind your choices, and what you researched beyond what any LLM already knows.
Soft skills interview.
Offer discussion.
Location: New York City Metropolitan Area; New Jersey; New York; Manhattan, New York; Massachusetts; Connecticut; Brooklyn, New York
Workplace: remote
About us
At Provectus, you don’t prototype in a sandbox and hand a client a slide deck. You embed inside a bank, an insurer, or a health system, learn the work, and ship a Claude + AWS system into their real, regulated production — then you watch the business number move. We’re an Anthropic and AWS Partner with 150+ certified architects. That means the newest models, real budgets, and problems that matter — without the layers, politics, and years-to-impact of a hundred-thousand-person firm. 350+ builders, 100+ customers in production, founder-led since 2010, offices across North America, LATAM, and EMEA.
Why Provectus
Frontier access — Anthropic Preferred Partner: newest Claude models, real budgets, real problems.
Real tasks (not scope), real deployment. You go where the operating problem is and ship production code to real users, not slide decks that sit in a drive.
Embedded, not engaged. You are part of the customer’s team and inside their process — not a vendor running a project alongside it. Embedded is not staff-augmented.
Autonomous. You own the work from framing through to production, visible to clients and founders. You own the method; nobody hands you a ticket.
Your experience stays portable. Every engagement is a new problem, often in a new industry, so your skills compound instead of narrowing to one product. No legacy-maintenance grind, not a single stack.
Craft & growth — build beside senior FDEs on a Claude-certified team; a real platform (talks, OSS) to grow your name.
We give you a stage: Claude certification, conference talks, open-source contributions, published work under your own name.
What you’ll do:
Spend the first weeks of each engagement in the operator’s seat, learning the constraints from the inside, then rebuild the function from first principles alongside the client and a Forward Deployed Executive — and you are the one who builds it.
Be part of the customer’s team, inside their process; work on real tasks, not scoped deliverables, and own the method autonomously.
You won’t start from zero. Provectus builds industry Blueprints — working systems that have already shipped for a customer in your industry. Your engagement starts from that baseline, and what you learn in the field goes back into it.
Deliver across Cowork Activation, Agentic SDLC, and Blueprint Activations in Financial Services and Healthcare.
Help shape how leading enterprises adopt AI, from strategy through first deployment; help build the tooling and frameworks of a growing AI delivery practice.
What we look for:
Typically 7+ years building software, a substantial share of it writing production code you were accountable for. You are hands-on today and intend to stay that way.
Genuinely willing to spend time understanding someone else’s job before writing code; demonstrated ability to become conversant in an unfamiliar business function quickly.
Shipped GenAI/LLM systems to production — not demos, not notebooks. You’ve handled the parts that get hard after the prototype works.
You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured and why.
Strong engineering fundamentals — dropped into an unfamiliar codebase or language, you’re productive. Python and/or TypeScript proficiency; depth matters more than stack.
Cloud-native delivery on AWS (GCP/Azure a plus), including the operational reality of a system someone else inherits.
Pre-sales experience. Credible with senior stakeholders — you can hold a redesign conversation with a BU head and a scoping conversation with a CTO without losing either room.
Comfort with ambiguity and ownership. Engagements start underspecified by design. Closing that gap is the job.
Hands-on experience with Claude, Claude Code, and Cowork (skills, workflows, MCP, integrations, connectors, custom harnesses).
Nice to have:
Containers and orchestration (Kubernetes/ECS) and CI/CD in production.
IaC depth: AWS CDK, CloudFormation, Terraform.
Open-source contributions or public writing on applied AI.
What we offer:
Full-time.
On-site visits to client’s facilities and our office in NYC 1/week
Unlimited Vacation policy.
Generous health, vision, and dental insurance.
401(K) matching plan.
Base salary $180k–$200k + bonuses; OTE up to $250k. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, and abilities of the applicant, and alignment with market data.
*No Visa sponsorship
We’re real
A person reads your application.
We filter out AI-generated and fraudulent submissions automatically. Every application that clears that filter is read by someone on our team.
We may ask for a quick ID verification.
Fraudulent applications are common, and this protects real candidates.
You’ll meet the people you’d work with.
We host AI engineering events in New York and San Francisco. We'd be happy to talk in person. Your interviews are with Pavel Borobov, Solutions Architect, and Stepan Pushkarev, Co-Founder & CEO.
How we hire:
Recruitment interview.
Tech interview with our FDE (30 min).
A live engineering building session (1.5 hours). We hand you a business function and the constraints. You have to understand the job and rebuild it — then say what you’d build and how you’d know it worked.
Use AI the way you normally would; we expect AI-generated code. What we look at is how you used AI, the judgment behind your choices, and what you researched beyond what any LLM already knows.
Soft skills interview.
Offer discussion.
Location: USA
Workplace: Remote
Remote, worldwide · Freelance course project with a path to full-time
We’re hiring on behalf of a global hands-on tech-education platform used by over a million engineers to learn DevOps, cloud, Kubernetes and AI. Its courses are built around real labs, not slides, and taught by practising engineers who are great on camera.
We’re looking for a machine learning practitioner who loves teaching to create and present ML courses for engineers, from foundations to training their own models.
This role suits you if you already teach as part of what you do: you’ve published courses on Udemy, Pluralsight, Coursera or YouTube, written a book, taught at a university or bootcamp, or regularly run workshops and talks.
How it works
- It starts with one paid course project. You can do it alongside your current job. There’s no fixed weekly-hour requirement, just a delivery plan you agree on together. A typical project takes around 3 months.
- The goal is long-term. The team is growing its internal trainer pool, and the first project is how both sides find out if it’s a fit. After that, it can lead to a full-time role or more course projects.
- A fixed fee per course is agreed upfront, based on course length and topic complexity. Fees are competitive, and advanced topics and exceptional instructors are paid accordingly. Payment is made on delivery of the completed course.
- Fully remote with flexible hours. Expect a weekly sync, Slack communication, and some time-zone overlap with a Europe/Asia-based team.
What you’ll do
- Shape the course with the curriculum team: sections, lessons, labs and notebooks.
- Write lab specs that a dedicated labs team builds, then test them.
- Write and narrate short, story-driven video lessons (about 6 minutes each) that make ML intuitive. You’re welcome to use AI to draft, but the final script should sound like you.
- Record demo and lab-solution walkthroughs.
- Work through structured editorial feedback, especially on your first section.
Video editing, animation, lab infrastructure and publishing are all handled by the production team. You focus on the teaching.
What we’re looking for
- Strong, hands-on ML foundations: you’ve trained, evaluated and shipped models yourself (scikit-learn, PyTorch or TensorFlow).
- The ability to explain the “why” behind ML clearly to engineers new to it.
- Excellent spoken and written English. All courses are scripted, narrated and delivered in English, so you need clear, natural, easily understood English and confidence on camera.
- A genuine passion for teaching, shown through courses, tutorials, talks, workshops or mentoring you’ve done because you enjoy it.
- Current with the field and keen to keep learning.
- Clear, engaging spoken English and confidence on camera.
- Openness to an established teaching methodology and to editorial feedback.
Nice to have
- Published online courses, a book, or university/bootcamp teaching experience.
- Experience with fine-tuning, MLOps or deploying models in production.
- Cloud ML certifications (AWS, Azure, GCP, Databricks).
How to apply
Send your CV or LinkedIn profile, plus a link that shows how you teach: a course, a talk, a tutorial or a short video.
Location: Remote - United Kingdom
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio's next Legal Services Manager.
About the job
We are looking for a Legal Services Manager to join our Center of Excellence function within our larger Legal Operations Team. In this role, you will be responsible for reviewing and vetting high-volume, repeatable work across multiple facets of the Legal Team and serving as the initial legal point of contact. You will also support ad-hoc operational activities to make the Legal Team more efficient.
Responsibilities
In this role, you’ll be responsible for the following:
Legal Support Requests & Commercial Contracts
Serve as a first point of contact for GTM and Telecom Carrier Relations colleagues and provide education and process guidance on commercial contracts and other legal inquiries
Review, vet, and provide timely responses to a high volume of incoming legal requests, including general legal questions, agreement negotiation requests, and other legal support needs, while ensuring adherence to internal processes and policies
Independently review and negotiate NDAs, SOWs, assignment and assumption agreements, transition services agreements, service orders, and other miscellaneous legal documents on Twilio's template and counterparty's template
Legal Processes & Operations
Support law firm eBilling matter creation and configuration, and resolve escalations related to law firm invoices
Be an operational expert on all processes that touch the Center of Excellence (e.g., Twilio's GTM-facing and telecom carrier-facing contracting processes, law firm billing-related processes)
Contribute your knowledge and learnings from novel situations to the Center of Excellence Playbook
Support a range of ad-hoc operational projects and high-volume tasks across multiple legal functions
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required
A bachelor’s degree
5+ years of experience as a Legal Operations Analyst/Manager, Contracts Administrator/Manager, or Paralegal
Strong working knowledge of commercial contracts and commercial contracting principles, including experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transitions services agreements, and service orders
Experience using commercial contracting tools, including Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro
Experience using AI, with a working understanding of how common LLMs (e.g., ChatGPT, Gemini, Claude) function and can be leveraged to make day-to-day legal work more efficient
Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude
Be a process-minded and oriented professional
Ability to work in a fast-paced and ever-changing environment with minimal supervision
Desired
Experience supporting a sales organization at a high growth technology company
Experience creating and managing process documentation and policies
Experience handling high-volume, repeatable tasks across different legal functions (e.g., commercial, law enforcement response, litigation)
Exposure to law firm billing, including using eBilling software (e.g., Brightflag, Onit, Legal Tracker)
Good sense of humor, disdain for drama, interest for learning new things, and desire to get things done
Location
This role will be remote and based in the UK.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. While this role is remote, you may be required to travel occasionally for team offsites, All Hands, and other gatherings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Equal opportunity employer
Twilio is proud to be an equal opportunity employer.
Twilio is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Europe
We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. People make a difference in the big game, we may help to find the right ones.
We are currently looking for a Data Analyst for Spinlab.
Spinlab helps slot gaming leaders unlock the potential of their data, enhancing business outcomes and strengthening their competitive edge in the market. They collect and process data using advanced methods and technologies to provide their clients with clear, actionable recommendations based on real metrics. SpinLab's goal is not just to collect data but to transform it into meaningful business insights that improve efficiency and help products grow.
Responsibilities:
- Analyze large volumes of game and player data to identify patterns, trends, and dynamics, and turn them into clear business conclusions.
- Translate findings into practical recommendations for product improvements, highlighting what works, what doesn’t, and what opportunities to explore
- Perform deep-dive investigations into performance anomalies or game features to explain what happened and why
- Collaborate closely with Data Scientists, Data Engineers, and Product Managers to shape hypotheses, validate them with data, and contribute hands-on to data science development tasks.
- Develop robust statistical and causal inference analyses to identify drivers of user behavior.
- Contribute to the development and validation of predictive models, including feature engineering, dataset preparation, model evaluation, and A/B testing, in collaboration with Data Scientists.
- Communicate complex insights in a simple, compelling way to both technical and non-technical audiences.
- Help define metrics for new products or features, expanding high-level requirements with your analytical thinking and product insights.
- Build dashboards and reports to help stakeholders monitor key KPIs and make data-driven decisions
Requirements:
- Bachelor’s or Master’s degree in Statistics, Mathematics, Computer Science, Economics, or a related quantitative field.
- 5+ years of experience as a Data Analyst or Data Scientist, preferably in the gaming or tech industry.
- Strong analytical and problem-solving mindset; ability to find the story in the data: uncovering trends and explaining them in clear business terms.
- Experience working with large datasets and distributed computing tools (BigQuery, Spark, Hive, or similar).
- Strong hands-on experience with SQL for complex queries and data wrangling.
- Solid data visualization skills (Tableau/Power BI) and advanced Python, with practical experience using common data science libraries (e.g., pandas, scikit-learn).
- Strong experience of experimental design and statistical testing (A/B testing, hypothesis testing, confidence intervals).
- Working knowledge of machine learning fundamentals (supervised learning, feature engineering, training/validation, evaluation metrics) and familiarity with causal inference and uplift modeling.
- Hands-on experience contributing to ML workflows or model development, with the ability to implement and test well-scoped tasks alongside Data Scientists.
- Practical experience using AI coding assistants or other AI tools in day-to-day work, with a focus on automation, efficiency, and output quality.
- English B2+
Will be a plus:
- Knowledge of the iGaming industry or understanding of slot game mechanics
- Ability to look at games from players' point of view
- Product mindset: the ability to go beyond numbers and propose actionable solutions that make an impact.
Benefits:
- 25 working days of vacation.
- 15 sick leaves.
- 1 paid day off for celebrating your birthday.
- Paid Ukrainian National Holidays.
- Medical insurance is provided after completing the probation period (3 months from the start date).
- Budget for education.
- Paid for individual English classes.
- Technical equipment that meets the working needs.
If this role sounds like a fit — we’d love to hear from you! Just send over your CV and anything else you’d like us to consider.
We’ll review everything within five working days, and if your background matches what we’re looking for, we’ll get in touch to set up a call and get to know each other better.
Location: Istanbul
Workplace: onsite
Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5,000 specialists.
In Türkiye we are not only represented as a global brand, but also as a local manufacturer. Our facility covers over 8,000 m² and produces millions of devices, representing a full range of Ajax products.
The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission.
Responsibilities:
Business Analysis & Process Design:
Elicit, analyze, and formalize business requirements for warehouse logistics; design and document AS-IS and TO-BE processes.
SAP EWM Configuration:
Set up and maintain warehouse structures, storage types, storage bins, warehouse tasks/orders.
RF & Mobile Operations & Scales:
Configure and optimize Radio Frequency (RF) framework processes and mobile scanner workflows on the warehouse floor, manage resources.
Master Data & Migration:
Manage warehouse and product master data, prepare data migration templates, and oversee data load validation.
Integration & Cross-Module Alignment:
Ensure seamless integration between SAP EWM and connected modules/systems (S/4HANA, MM, SD, TM (ASR), MSF (DMC), manufacturing/shop-floor systems).
Technical Collaboration:
Author functional specifications and user stories for ABAP developers (enhancements, BAdIs, custom logic), write FDS and validate technical deliverables.
Testing & Quality Assurance:
Be an owner of a warehouse BPMN processes, be able to design test scenarios, execute integration testing, facilitate User Acceptance Testing (UAT), and manage defect resolution.
Implementation & Hypercare:
Drive EWM deployment phases: customizing, cutover readiness, go-live support, and hypercare.
User Enablement & Support:
Create user manuals, SOPs, and training materials; conduct training sessions for warehouse key users and operational teams.
Good understanding
ABAP -
debugging/reading skills.
Requirements:
Experience:
4+ years of hands-on experience as an SAP EWM Consultant in implementation or warehouse automation projects.
Domain Knowledge:
Deep understanding of core warehouse processes: Inbound, Putaway, Picking, Packing, Outbound, Internal Movements, and Physical Inventory.
System Expertise:
Proven experience configuring SAP EWM structures, strategies, and RF mobile transactions.
Education:
Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, Supply Chain, Economics, or related fields.
Language Proficiency:
Upper-Intermediate or higher English proficiency (spoken and written) for cross-functional communication with international teams; fluent Turkish.
Soft Skills:
Strong analytical mindset, proactive problem solver, and excellent stakeholder management skills.
Join Ajax Systems!
Location: Shanghai
Workplace: Hybrid
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
What your responsibilities will be:
- Use the right methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by customers with care, accuracy, patience and empathy across different channels such as email, phone or chat.
- Work with Engineering and Product teams where necessary to escalate and resolve issues.
- Prioritise and manage cases, documenting troubleshooting activity in a case management system.
- Build technical domain expertise for Checkout products and operate as part of a diverse and international team.
- Document your knowledge for the team by creating help articles for our internal knowledgebase.
- Manage your time effectively as workload and priorities change through the day.
- Proactively identify where an issue may require additional help or escalation.
- Gain a deep understanding of Checkout’s products and processes by attending training, self-paced learning and practising and investigating things for yourself.
- Build technical domain expertise.
- Understand and adopt processes and give ideas where these could be improved.
- Demonstrate Checkout’s values and be a team player.
Qualifications
What you will need to be successful (skills and competencies)
- Demonstrable experience using technical skills to solve problems for customers in a support, solution engineering or similar role.
- Ability to troubleshoot and solve issues using knowledge of internet technologies and technical processes ( SQL, HTML, SDKs, Scripting etc.).
- You take pride in the quality of your work.
- High emotional intelligence and curiosity.
- Brilliant communication.
- Flexibility to work on a rota covering some weekend days.
- Fast learner, dependable and full of integrity.
- Ability to focus in a busy environment.
- Brilliant communication skills.
- Fluent in Mandarin (Written and Spoken)
- Enthusiasm, energy and positivity.
Experience you will bring to the role
- Education and learning in internet technologies or equivalent.
- 2+ years of experience in a technical support role or equivalent.
- Payments experience a plus.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: London
Workplace: Hybrid
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
THE ROLE
As a Strategic Customer Success Manager, you’ll own a book of enterprise accounts across the UK and Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia.
WHAT YOU'LL DO
- Reporting to the Director of Customer Success of the UK, you are energetic, driven, and care deeply about the success of our customers
- As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
- You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
- You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
- Ideal for an individual who wants to expand their career with a fast-growing software company
WE’D LOVE TO HEAR FROM YOU IF YOU HAVE
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
- Experience in managing a Book of Business along with KPIs
- A track record in managing risk, forecasting, and identifying growth opportunities
- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
- Successfully onboarding new clients and building key relationships in the first critical months and beyond
- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- Light video editing using the Synthesia platform
- Retention and growth of our enterprise clients
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
- You need to be fluent in English
- Based in London. This is a hybrid role where you need to be in the office 3 days a week.
WE’D BE PARTICULARLY EXCITED IF
- Experience at a fast-growing technology company
- Familiarity with AI or video tools
COMPENSATION
We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role.
УдалённоГеография найма не уточнена
ГибридMississauga, Ontario
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоQuantori is an international team: we have colleagues who work not only from office but also remotely from all over the world
УдалённоQuantori is an international team: we have colleagues who work not only from office but also remotely from all over the world
ОфисSalzburg, Austria; We strongly encourage candidates from all backgrounds to apply and join us in our work; Modest relocation package will be offered for candidates outside of Salzburg
ОфисSalzburg, Austria; We strongly encourage candidates from all backgrounds to apply and join us in our work; Modest relocation package will be offered for candidates outside of Salzburg
УдалённоSan Francisco Bay Area, California; Los Angeles, California; Berkeley; Oakland; Daly City; San Mateo; Palo Alto, California; San Jose
ГибридNew Jersey; New York; Connecticut
УдалённоNew York City Metropolitan Area; New Jersey; New York; Manhattan, New York; Massachusetts; Connecticut; Brooklyn, New York
УдалённоseniorUSA; Expect a weekly sync, Slack communication, and some time-zone overlap with a Europe/Asia-based team