Responsibilities:
— Collaborate with regional sales leaders, Account Executives, and Marketing teams to develop qualified AWS and Neo Cloud pipelines, facilitating opportunity expansion, deal acceleration, and business closure.
— Increase AWS Marketplace transactions by identifying early opportunities and coordinating private offers, commercial requirements, and purchasing steps.
— Integrate partner engagement into regional sales cadences, ensuring opportunities are registered and maintained in AWS ACE with clear ownership and next steps.
— Manage the AWS Strategic Collaboration Agreement end-to-end, including tracking obligations, milestones, benefit requirements, reporting, and resolving obstacles to maximize value.
— Lead executive engagement across AWS and Neo Cloud partners by preparing sponsors, aligning priorities, conducting business reviews, and ensuring follow-through.
— Own the AWS joint business plan, partner programs, and strategic initiatives, measuring pipeline, revenue, Marketplace adoption, and delivered value.
— Collaborate with Leadership, Product, Engineering, and Support teams on Neo Cloud joining opportunities and commitments.
Requirements:
— Minimum 8 years of experience in alliances, partnerships, or related roles within enterprise software, cloud infrastructure, data, or AI companies.
— Proven success in generating partner-sourced pipeline, revenue, and customer wins through AWS.
— Experience working directly with regional sales leaders, quota-carrying Account Executives, and Marketing.
— Hands-on experience with AWS Marketplace transactions and managing opportunities via AWS ACE.
— Experience administering strategic cloud agreements and realizing their benefits.
— Ability to build executive sponsorship and manage sensitive partner relationships through organizational changes or competitive dynamics.
— Experience establishing practical processes, operating cadences, metrics, and cross-functional accountability.
— Technical fluency in cloud infrastructure and Kubernetes, with the ability to learn Ray and Anyscale.
— Candidates with transferable experience excited to learn AI infrastructure and distributed computing are welcome.
Benefits:
— Competitive salary and equity.
— Health, dental, and vision coverage with many plans up to 99% employer-covered.
— Flexible time off, in-office commuting stipend, daily in-office lunches, paid parental leave, and mental health support.
— Direct ownership of strategic cloud relationships with access to Anyscale’s leadership and technical teams.
— Opportunity to connect open-source adoption, AI infrastructure innovation, and enterprise customer growth.
Additional Information:
— Recent partnerships with Azure, CoreWeave, and Google Cloud enhance AI-native compute integration into enterprise environments.
— Remote work is possible.
— Salary is paid in currency (unspecified).
Responsibilities:
— Maintain and strengthen relationships with existing Payment Service Providers (PSPs);
— Act as a point of contact for partners, ensuring clear, timely, and professional communication;
— Coordinate partner onboarding, including documentation and follow-ups through to launch;
— Work closely with Payments, Product, Technical, and Finance teams to address partner requests and resolve operational issues;
— Review existing partners and connected payment methods, identifying performance concerns and opportunities for improvement;
— Follow up on outstanding issues, track agreed actions, and keep internal teams informed of progress.
Requirements:
— At least 1 year of experience in account management, partner management, or a similar client-facing role, preferably within payments or fintech;
— Strong ownership and a responsible approach: able to follow tasks through to completion and escalate issues when needed;
— Excellent communication and relationship management skills;
— Strong organisational skills and attention to detail;
— Ability to coordinate multiple stakeholders and manage competing priorities;
— Basic understanding of PSPs, card acquiring, Open Banking, and APMs is an advantage;
— Fluent English and Russian, written and spoken;
— A collaborative attitude, initiative, and willingness to learn.
Benefits:
— Opportunity to work with leading PSPs, payment gateways, and acquirers in the industry;
— Sports and lunches compensation;
— Work equipment tailored to your needs (Mac / Windows / Linux);
— Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements.
Candidates already located in Cyprus are considered.
Location: Remote - Canada
Narvar
is Growing!
We're looking for a leader to own the machine learning systems behind post-purchase commerce — identity, fraud, and the intelligence layer that agentic AI runs on.
Hundreds of millions of consumers interact with Narvar every year, across 20B+ orders and 1,300+ retail brands. That data powers three systems:
Graphite
, our identity resolution engine that ties fragmented consumer data into a single verified identity across retailers;
IRIS
, our fraud and returns-abuse detection engine built on top of it.
You'll own the ML organization behind all of it — the models, the platform they run on, and the people who build them. This is a role for someone who wants a system with real consequences: fraud decisions that move retailer margin, identity resolution that agents make automated decisions on, and an adversary on the other side who adapts every quarter.
For this role, you should be located in Canada and able to work within EST/EDT OR PST hours. We are fully remote.
Day-to-day
Own the ML charter across identity resolution, fraud and abuse detection, risk scoring, and consumer intelligence — strategy, roadmap, and delivery
Build and grow a high-performing, globally distributed team of ML engineers; hire, coach, and develop senior ICs and managers
Set the technical bar for how models get built, evaluated, deployed, and monitored — and hold the org to it
Push identity resolution coverage, precision, and profile classification accuracy against a measured, frozen-holdout baseline — not against vibes
Own IRIS model performance end-to-end: detection rate, false-positive rate, label quality, and the feedback loops that keep both honest as fraud patterns shift
Build the ML platform layer — feature stores, training pipelines, model registry, online serving, drift and performance monitoring — so model velocity isn't bottlenecked on infrastructure
Partner with the AI engineering team so identity and risk signals are first-class inputs to NAVI's agent decisions
Work directly with Product, Engineering, Security, and Customer Success to translate messy retailer problems into ML problems worth solving — and to say no to the ones that aren't
Own build-vs-buy and data-partner decisions (third-party identity data, enrichment providers), including the economics
Communicate model performance, risk, and tradeoffs credibly to executives, retailers, and the board
What We're Looking For
We care more about
judgment and ownership
than credentials.
You're likely a strong fit if you:
Have 12+ years in engineering with 5+ years managing ML or data teams, including managing managers or senior ICs
Are an engineer at heart — you can still read a training pipeline, review a feature spec, and tell when an eval is measuring the wrong thing
Have shipped ML systems that make consequential automated decisions in production, and have owned them after launch — drift, retraining, incidents, and all
Have deep experience with at least one of:
entity resolution / identity graphs
,
fraud and abuse detection
,
risk scoring
, or
anomaly detection at scale
Understand what makes ML different from software: labels are noisy and delayed, systems fail silently, offline metrics lie, and last quarter's model is fighting last quarter's adversary
Have opinions about evaluation — precision/recall tradeoffs on heavily imbalanced data, holdout hygiene, feedback loops where the model's own decisions contaminate future labels
Have built or scaled ML infrastructure: feature pipelines, training orchestration, online model serving with real latency budgets, monitoring and alerting
Are fluent in Python and comfortable in a modern data stack (Spark, Airflow or equivalent, streaming, cloud data warehouses — we run on GCP)
Have hired well, retained well, and can point to engineers whose careers got better on your watch
Excel in a fast-paced environment with a flat structure — you set direction by earning trust, not by mandate
Have a BS/MS in computer science, statistics, or an equivalent background
Bonus points
These aren't hard requirements, but strong indicators:
You've worked on identity resolution or graph systems against third-party consumer data (credit bureau, telecom, or similar), including the matching logic and confidence scoring underneath
You've operated adversarial ML systems where attackers actively adapt to your detection
You've built real-time inference paths where identity or risk has to be resolved inside a request budget
You've worked in retail, payments, fintech, insurance, or marketplace trust & safety
You've partnered closely with LLM/agent teams and understand how structured ML signals ground agentic decisions
You've navigated privacy, consent, and data-governance constraints on consumer identity data
You've done 0→1 — stood up a function, a platform, or a data partnership from nothing
You use modern tooling (including AI-assisted development workflows) to increase leverage, not outsource thinking
Why ML at Narvar?
Because the data is genuinely rare and the problems are genuinely hard.
The dataset is a moat.
Cross-retailer visibility across 20B+ orders means we can see coordinated fraud patterns no single retailer can — a returns abuser hitting five brands looks like a good customer at each one.
The problem is adversarial and unsolved.
Returns fraud and policy abuse are growing faster than retail itself, and the counterparty adapts. There is no off-the-shelf answer.
The stakes are measurable.
Fraud loss, false-positive cost, identity coverage, resolution rate. Not vanity metrics.
It feeds something bigger.
As AI shopping agents enter commerce, every agent will need a trust layer for returns, claims, and delivery promises. Identity and risk are that layer — and you'd own it.
The work is greenfield enough to matter.
Real-time resolution, cold-start modeling, historical backfill, new data partnerships — these are decisions still being made, not legacy you inherit.
Why Narvar (from an engineer's perspective)?
Real scale, real customers, real consequences
Startup-level ownership with platform-level impact
Teams that value thinking, judgment, and responsibility
Low ego, high trust, and room to do your best work
We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-Remote
Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.
The range reflects the minimum and maximum target for new hire salaries for the position across Canada. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.
Narvar Salary Range
$240,000
—
$260,000 CAD
Please read our
Privacy Policy
to learn what personal information we collect in connection with your job application, and how we may use and share it.
Location: Intellias
Meet your recruiter
Jeison Arturo Rios Castano
jeison.rioscastano@intellias.com
https://www.linkedin.com...
Vacancy details
Software Engineering
Java Engineer
Principal
Colombia
Remote
APPLY NOW
REFER A FRIEND
Drivers of change, it’s your time to pave new ways. Intellias, a leading software provider in the automotive industry, invites you to develop the future of driving. Join the team and create products used by millions of people in the world.
What project we have for you
Intellias is partnering with a Fortune 100, Midwest-based industrial manufacturer to modernize and expand a suite of cloud-based services and data products used by a global network of dealers, enterprise customers, and internal business units. Our cross-functional teams deliver scalable APIs, event-driven services, and analytics pipelines that power quoting, ordering, asset telemetry, diagnostics, and lifecycle support for heavy equipment in the field.
What you will do
Design, develop, and maintain scalable Spring Boot-based microservices in a distributed architecture
Build and operate event-driven data processing pipelines, including ingestion, transformation, and enrichment of streaming data
Work extensively with complex datasets, focusing on data analysis, transformation, validation, and optimization
Develop and maintain advanced SQL queries and data workflows to support business and platform requirements
Collaborate closely with data engineering, analytics, and business stakeholders to understand and solve complex data challenges
Contribute to data warehousing and analytics initiatives, including Snowflake-based solutions where applicable
Develop and maintain robust APIs for internal and external consumers
Work with AWS cloud services to design and support reliable, scalable backend systems
Design, optimize, and maintain PostgreSQL and DynamoDB schemas, ensuring performance and data integrity
Implement and maintain automated testing strategies (unit and integration)
Contribute to and maintain GitHub Actions pipelines
Ensure system reliability through monitoring, logging, and observability best practices
Collaborate effectively in a distributed team, communicating progress, risks, and dependencies
Take ownership of features end-to-end, from design through deployment and production support
What you need for this
Mandatory
9+ years of experience designing, developing, deploying, and maintaining backend services and distributed systems in production using Java 21, Spring Boot 3.x, and Docker
5+ years of hands-on experience with AWS core services and cloud-native application development.
4+ years of experience designing and operating event-driven distributed systems using technologies such as Kafka, AWS Kinesis, or equivalent messaging platforms.
Strong experience with microservices, MVC, and event-driven architectures
Strong experience with JPA / Hibernate
Strong database design skills with PostgreSQL (advanced SQL) and DynamoDB, including schema design, optimization, and performance tuning
Solid test automation experience using JUnit and Cucumber
Hands-on experience with GitHub Actions and/or similar CI/CD tools
Strong ownership and self-management in a fast-paced Agile environment, with the ability to independently deliver end-to-end solutions, resolve blockers, and communicate effectively in English
Ability to provide full overlap with US Central Time (CT) on business days
On-call support: Willingness to provide off-hours or weekend production support when required
Nice to Have
Advanced SQL expertise, including designing, writing, optimizing, and troubleshooting complex analytical queries against large and complex datasets.
Experience processing, enriching, or analyzing event and telemetry data at scale.
Experience with AWS CloudFormation.
Experience with jOOQ and Flyway.
Experience with BigQuery or Databricks.
Experience with Spring Cloud.
Experience working with geospatial data (PostGIS).
Experience supporting large-scale data platforms, reporting systems, or business analytics products.
Experience working with distributed data processing or data pipeline technologies.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Skills
AWS
ETL
Java
RESTful
SpringBoot
Responsibilities:
— Design, develop, test, and maintain software applications
— Work directly with the US client team on standups, sprint planning, and technical discussions
— Write clean, well-documented, maintainable code
— Participate in code reviews and continuous improvement
— Debug and resolve issues throughout the app lifecycle
Requirements:
— High-level English (C1/C2)
— Minimum 4 years of professional development experience
— Strong knowledge of modern programming languages and frameworks such as JavaScript/TypeScript, Python, Java, or C#
— Experience with version control (Git) and agile development
— Solid understanding of data structures, algorithms, and design patterns
— Good communication and teamwork skills
— Bonus: Experience with AI coding tools such as Claude Code, Cursor, Codex, or GitHub Copilot
Benefits:
— Full Remote work in US timezones
Location: Remote Roles - EMEA
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
OKX is hiring a Senior Compliance Officer to build and run our global derivatives trade and transaction reporting function. The function covers CFTC swap data reporting under Part 45, EU transaction reporting under MiFIR, EU derivatives reporting under EMIR, UK MiFIR and UK EMIR, and ASIC derivative transaction reporting across multiple OKX entities and a growing derivatives product set. These regimes have different scopes, reporting parties, data requirements and destinations. You will determine how they apply to OKX’s activities and help build a reliable process for meeting each obligation.
Most of the work is data and judgment: deciding what is reportable, by which entity, and to whom, then making sure the right trade and lifecycle data reaches the right swap data repository, trade repository, or regulator on time and reconciles to our trading records. You will own reporting scoping/eligibility, submission monitoring, and the controls that show our reports are complete, accurate, and timely.
This is a hands-on Compliance leadership role. You will work with Trading, Product, Engineering, Data, Legal, local Compliance teams and reporting providers, and you will lead regulatory change in this space. Responsibilities for source data, systems, submissions and remediation will be agreed across those teams; you will lead the compliance framework and stay close enough to the process to identify and proactively resolve problems. You will report to the Head of Markets and Product Compliance and support a central function that owns reporting interpretation, scoping, oversight, and remediation for every entity in scope.
What You’ll Be Doing
Interpret and apply derivatives and transaction reporting rules across global regimes, including CFTC Part 45, MiFIR Article 26, EMIR Article 9, UK MiFIR, UK EMIR, and the ASIC Derivative Transaction Rules (Reporting) 2024, exercising independent technical judgment, supported by Legal and outside counsel.
Own and maintain entity, product, and transaction-level reporting scoping and eligibility: which entity reports, which products and lifecycle events are in scope, which counterparty role triggers the obligation, and which repository or authority receives the report.
Oversee, support, and help maintain the daily reporting process. Monitor submissions against deadlines, including T+1 for MiFIR transaction reports, investigate rejections and breaks, and track each one to resolution.
Reconcile reported activity to trading records and repository data, and coordinate corrections and back-reporting with the teams that own the relevant systems and data.
Define and maintain the reporting data specification with Engineering and Data, including field-level mapping, reference data such as LEIs, UTIs, UPIs, and ISINs, and the validation rules applied before submission.
Build and run the control framework: completeness, accuracy, and timeliness checks, exception management, management information, and records that hold up to regulator and audit review.
Drive reporting readiness and remediation. Assess new derivatives products, new entities, and regulatory changes, identify control gaps, agree on owners and deadlines across Compliance, Operations, Product, and Engineering, and track delivery.
Escalate material issues. Assess the impact of reporting errors, escalate to senior management, and support notifications to regulators where required.
Manage relationships with swap data repositories, trade repositories, approved reporting mechanisms, and reporting vendors, including onboarding, testing, and service issues.
Hands-on leader. Build a small team, and coordinate with and train local compliance leads.
Support independent testing by Compliance Monitoring, Risk, and Internal Audit, and support regulator inquiries with complete, reproducible records.
What We Look For In You
A degree in finance, economics, law, data science, or computer science, or an equivalent professional qualification
7+ years in trade reporting, transaction reporting, or regulatory reporting at an exchange, broker, bank, trading firm, fintech, or digital asset platform
Deep working knowledge of at least two of the following regimes: CFTC swap data reporting, MiFIR transaction reporting, EMIR, UK MiFIR, UK EMIR, and ASIC derivative transaction reporting. Hands-on experience with both a US and a European regime is strongly preferred.
A sound understanding of derivatives trade lifecycles and the data needed to report executions, changes, terminations and, where applicable, valuations and collateral.
The ability to interrogate large datasets, investigate reporting breaks and explain clear requirements to engineers and other business partners. SQL or comparable data analysis skills are highly desirable.
Experience building or improving a reporting framework, including procedures, reconciliations, exception management and evidence that can withstand regulatory or audit scrutiny; this may include remediating historical reporting errors, including back-reporting.
The judgment to make proportionate risk decisions, escalate material issues and lead delivery across teams without relying on a single team to own every part of the reporting process.
Experience with digital asset derivatives, such as perpetual futures and options, and how they map to reporting product classifications
Nice to Haves
Experience leading a regulatory reporting change program, such as EMIR Refit, UK EMIR Refit, the CFTC reporting rewrite, or the ASIC 2024 rules.
Familiarity with ISO 20022 XML reporting formats.
Python or similar scripting for data validation, and experience with data warehouse tools such as Databricks.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Americas Remote
About
Customer.io
Over 9,000 companies, from scrappy startups to global brands, use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Hi! I’m Lauren, Senior Manager of Customer Success at
Customer.io
. I’m looking for a
Senior Customer Success Manager, Strategic
to join our Americas team and own relationships with some of our largest customers. You’ll guide each account from onboarding through renewal, tie platform use to the business results your customers care about, and partner with Account Managers, Technical Support, Product, and Engineering along the way.
What we value
Customer outcomes first: you connect what a customer does in
Customer.io
to the goals their business is trying to reach
Ownership: you run your book of business, watch for risk early, and decide on next steps with confidence
Collaboration: you work with Account Managers, Technical Support, Product, and Engineering to get customers what they need
Curiosity about AI: you pick up new AI functionality quickly and bring it into your conversations with customers
Adaptability: you handle a varied, non-verticalized book and a fast pace of change with a steady head
What you’ll do
Manage a book of roughly 20 to 35 Strategic customers, each above $100k in ARR, guiding them through onboarding, adoption, and long-term success
Link platform use to measurable business outcomes, and track results such as renewal rate and growth dollars across your book
Partner with Account Managers to spot and qualify expansion opportunities, shape renewal strategy, and keep customer value aligned with revenue goals
Lead quarterly and executive business reviews, including onsite EBRs, and build mutual success plans with senior stakeholders
Build relationships with several stakeholders in each account, including leaders above the day-to-day decision maker
Read account risk closely, dig into the signals, and decide on the best next steps, including managing escalations
Talk through technical needs with users, then raise the conversation to strategic impact with executive sponsors and give recommendations that keep customers renewing year after year
Act as a bridge between Customer Success, Technical Support, Product, and Engineering, advocating for customers and bringing fresh perspectives to the CS org
What we’re looking for
Based in the U.S. or Canada, and open to travel
5+ years of enterprise CSM experience in SaaS, managing complex, strategic accounts
Hands-on commercial involvement in renewals, upsell, or expansion, with a clear grasp of gross retention and expansion drivers
Strategic, consultative skills: you can tie platform usage to business value and present that impact to executives through EBRs and partnership reviews
Comfort with APIs, integrations, and data models, enough to problem-solve at a high level without handing off every technical question
Influence across teams, with a track record of getting colleagues to focus on customer needs
Enthusiasm for AI and the urgency to keep learning new functionality as it ships
Bonus points!
Background in martech, CDPs, or messaging platforms
Spanish language skills
Experience running client onsites
Compensation & Benefits
We believe in transparency. Starting salary for this role is $130,000 base + 10% variable (or equivalent in local currency) depending on experience and subject to market rate adjustment.
In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
Here's what you can expect from our hiring process:
30-minute video call with a Recruiter
45-minute video call with the Hiring Manager
60-minute Case Study Review with the Hiring Manager and potential team members
Final 30-minute video call with Leadership
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read, apply now.
Location: Kuala Lumpur, Malaysia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Team
The Financial Crime Quality Assurance (QA) team at OKX is part of the Compliance Assurance function and is responsible for reviewing and rating the quality of AML Transaction Monitoring alert disposition and Financial Crime Investigations performed by the Global Financial Crime Investigations Team. We are a team of risk-focused compliance experts who independently assess investigation quality, promote consistency in decision-making, and ensure compliance with AML/CFT requirements, internal policies, and regulatory expectations. By working closely with Operations, Product, and Compliance teams, we help strengthen financial crime controls and drive continuous improvement across the investigation lifecycle.
About the Opportunity
This is an exciting opportunity to join the Compliance Assurance Function of a regulated crypto business. As a QA Analyst, you will be responsible for conducting quality reviews of financial crime investigations, assessing investigator decision-making, and ensuring compliance with AML/CFT requirements, internal policies, and quality standards. You will work closely with Operations, Team Leads, and Product teams to drive continuous improvement, strengthen investigation quality, and support the effectiveness of the firm's financial crime controls.
What You’ll Be Doing
Quality Reviews
– Conduct daily independent QA reviews of investigator and Sanctions casework, including Transaction Monitoring, Name Screening, EDD, and other AML investigations. Evaluate accuracy, completeness, adherence to AML/CFT policies, regulatory requirements, internal procedures, and the quality of case narratives. Assess whether investigative decisions are well-supported, risk-based, and appropriately documented, including escalation and disposition outcomes. Identify defects, document findings, and provide clear, constructive feedback to investigators and team leads.
Stakeholder Collaboration
– Partner closely with the Financial Crimes Operations team, Team Leads, Product teams, and other stakeholders to communicate QA findings, discuss quality trends, resolve process gaps, and ensure consistent interpretation of policies and quality standards. Build strong relationships across AML and other cross-functional teams to support a holistic approach to compliance and risk management.
Quality Calibration & Internal QA Meetings
– Participate in and facilitate regular QA calibration sessions to review complex or borderline cases, discuss grey areas, align on scoring methodology, and ensure consistency in quality evaluations across the QA team. Share key findings, emerging typologies, regulatory expectations, and best practices to improve review quality and reduce subjectivity.
Performance Monitoring & Reporting
– Monitor investigator quality performance, analyze QA findings and recurring error trends, and prepare regular quality reports and dashboards. Identify systemic issues, emerging risks, root causes, and opportunities to strengthen controls and support management decision-making.
Coaching & Quality Improvement
– Provide timely and actionable feedback to investigators and team leads to improve investigation quality, strengthen analytical skills, and enhance case documentation. Act as a Subject Matter Expert (SME) for AML investigations by providing guidance on complex or high-risk cases, typologies, and regulatory expectations. Support remediation activities by validating corrective actions and tracking quality improvements over time.
Policy & Process Compliance
– Ensure all reviews are conducted in accordance with internal AML/CFT policies, regulatory requirements, quality frameworks, and standard operating procedures. Escalate potential compliance risks, control weaknesses, or systemic issues identified during QA reviews.
Continuous Improvement & QA Framework
– Support continuous improvement by recommending enhancements to investigation procedures, QA methodologies, workflows, scorecards, sampling frameworks, training materials, and quality controls. Contribute to AI-enabled quality tools such as QA Copilot and participate in UAT, process validation, and implementation of new quality initiatives.
AML
Projects & Program Enhancements
– Participate in AML-related projects, initiatives, and program enhancements as required. Provide QA expertise and support cross-functional initiatives aimed at strengthening AML controls, processes, and overall program effectiveness.
Ad Hoc Responsibilities
– Perform additional assignments and special projects as delegated by the supervisor, including process improvement initiatives, training support, root cause analysis, documentation updates, and cross-functional projects to strengthen the overall quality program.
What We Look For In You
Bachelor's degree in law, finance, business administration or a related field; a relevant compliance certification (e.g. ICA, CAMS) is an advantage
5-7 years of experience in a compliance, legal or regulatory role within financial services, fintech is required
Prior experience in the cryptocurrency or digital asset industry is highly preferred, including familiarity with blockchain analytics tools (e.g. Chainalysis, Elliptic, TRM Labs) and crypto-specific financial crime typologies
Strong understanding of AML/CFT regulations, financial crime investigations, transaction monitoring, and QA methodologies, with the ability to evaluate investigation quality, assess decision-making, and ensure compliance with regulatory requirements, internal policies, and quality standards
Strong analytical ability, with the capacity to assess regulatory obligations, identify gaps and produce well-reasoned written analysis
High attention to detail and the ability to maintain accurate records and produce consistent, high-quality documentation
Fluent in English with clear written and verbal communication skills, including the ability to convey compliance requirements to non-specialist colleagues
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
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Location: San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
Sentry helps over 4 million developers understand and resolve issues in their applications. Behind every error, performance trace, replay, and log is a large-scale data platform responsible for storing, querying, and analyzing massive volumes of telemetry data.
We're looking for an Engineering Manager to lead our Events Analytics Platform (EAP) team, which builds and operates the distributed data systems powering Sentry's products. The team manages petabytes of data and develops high-performance analytical infrastructure using technologies like ClickHouse, enabling fast, complex queries across billions of records.
As Sentry grows, so do the technical challenges. The team is evolving its storage and query infrastructure to support increasing data volumes, more complex analytical workloads, and unified access to different types of telemetry data. EAP also provides the data foundation for Seer, Sentry's AI-powered debugging agent, enabling AI systems to access the production context needed to investigate and resolve issues.
In this role, you'll lead a team of engineers tackling complex distributed systems challenges while balancing architectural improvements with the reliability and performance of production systems. You'll bring strong technical judgment, guide engineering decisions, and work closely with product engineering teams to build capabilities that directly impact the developer experience.
This is an opportunity to lead a critical part of Sentry's infrastructure, solve challenging problems at scale, and shape how developers and AI-powered tools interact with application data.
WHAT YOU'LL DO
- Lead and develop a team of engineers working on large-scale distributed data systems, fostering technical excellence, ownership, collaboration, and professional growth.
- Drive technical execution and architectural decisions across EAP's storage and query infrastructure, balancing scalability, reliability, performance, and long-term maintainability.
- Build and evolve analytical data systems supporting complex queries, high-throughput workloads, and efficient access to petabytes of event data.
- Guide the evolution of EAP's architecture, including query optimization, storage and compute separation, and the unification of different event types into a common analytical platform.
- Own the operational health of the platform, leading efforts to improve reliability, troubleshoot production issues, manage incidents, and address scaling challenges.
- Partner with product engineering teams to understand their technical requirements, make informed tradeoffs, and deliver platform capabilities that support new product experiences.
- Support Sentry's AI-powered capabilities by ensuring the platform efficiently serves the analytical workloads and production context required by Seer and other AI-driven experiences.
- Set clear priorities and drive projects from design through production, helping the team execute effectively while managing competing technical and product needs.
YOU'LL LOVE THIS JOB IF YOU
- Enjoy leading engineers while staying closely involved in technical discussions, architecture, and complex problem-solving.
- Get excited about building and operating large-scale distributed systems where performance, reliability, and efficiency matter.
- Have a strong interest in analytical databases, storage engines, query systems, and the engineering challenges behind processing massive volumes of data.
- Like working through difficult technical tradeoffs and turning ambiguous requirements into practical engineering solutions.
- Take pride in building reliable production systems, understanding how they behave under load, and continuously improving their performance.
- Enjoy collaborating with product engineering teams and understanding how infrastructure decisions influence the end-user experience.
- Want to lead a team whose work directly supports Sentry's core products and growing AI-powered capabilities.
QUALIFICATIONS
- Significant professional software engineering experience, including experience managing and developing engineers, leading technical projects, and driving engineering execution.
- Strong technical background in distributed systems, data infrastructure, analytical databases, or large-scale backend systems.
- Hands-on experience building, scaling, or operating complex data-intensive systems, with depth in at least one of the following:
- Analytical database infrastructure: Operating, scaling, optimizing, or maintaining OLAP systems such as ClickHouse, Apache Pinot, Apache Druid, or similar technologies in production.
- Complex distributed data platforms: Designing and building sophisticated systems using analytical databases or distributed storage technologies as foundational components, with meaningful ownership of the underlying architecture, performance, and reliability.
- Experience making architectural decisions and technical tradeoffs involving system scalability, performance, reliability, or operational complexity.
- Demonstrated ownership of production systems, including troubleshooting, incident response, performance optimization, and operational improvements.
- Experience leading engineering projects from technical design through implementation, deployment, and ongoing operations.
- Strong communication and collaboration skills, including the ability to work with cross-functional stakeholders and translate technical requirements into actionable engineering priorities.
Bonus points for:
- Experience with ClickHouse, Pinot, Druid, or other column-oriented analytical databases.
- Experience with query optimization, analytical storage architecture, or high-throughput data processing.
- Experience building infrastructure for observability, telemetry, developer tools, or event-driven applications.
- Experience working closely with product engineering teams to develop infrastructure supporting customer-facing features.
- Proficiency with Python, Rust, or similar backend programming languages.
Not sure if you meet 100% of the qualifications? We encourage you to apply anyway. We're interested in people who are excited about this opportunity and eager to grow.
The base salary range that Sentry reasonably expects to pay for this position is $220,000 to $400,000 USD, plus an annual performance bonus of up to 15% of base salary. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: Tokyo
Workplace: Hybrid
Role highlights:
FINANCE MANAGER, JAPAN
● Location: Tokyo, Japan
● Department: Finance
● Reports to: CEO of Japan (dotted line to Finance)
● Employment type: Permanent
● Workplace model: Hybrid
● Employment is subject to applicable security screening (incl. SUPO, where
required)
Why this role matters:
Secure ICEYE's financial compliance and operational growth in Japan. You will act as the
primary finance lead in Japan, partnering closely with regional leadership, business, and
global finance with a growth mindset. You will ensure full statutory compliance and
manage local financial risks while providing the clarity needed to scale the business and
operations.
Who We Are
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent
monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite
constellation. To our customers we provide intelligence with unmatched quality, latency
and revisit times, in any weather, day or night. To governments who choose to operate
their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental
monitoring, insurance and emergency management. We enable fast decisions that
contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000
employees across Europe, North America, the Middle East, and Asia-Pacific.
Expected Outcomes & Requirements Outcomes:
● Your key stakeholders have accurate, forward-looking financial insights (budgets,
forecasts, and analyses) to make fast, strategic growth decisions.
● Your day-to-day management ensures local operations and regional expansion are
fully supported without bottlenecks.
● Your proactive management of local financial processes creates a scalable
framework that seamlessly supports the company’s international growth.
● Your close partnership with global finance and local external advisors ensures that
all Japanese reporting, tax obligations, and statutory requirements are executed
seamlessly and accurately.
Role-specific Competencies
1. Strong knowledge of local GAAP and IFRS, local tax regulations, and statutory
reporting requirements
2. Strong financial acumen with the ability to translate data into strategic insights
3. High attention tao detail and commitment to accuracy and compliance
4. Excellent analytical and problem-solving skills
5. Strong communication and stakeholder management abilities
6. Ability to work independently in a fast-paced, international environment
7. Fluent in Japanese and business-level English
Your day-to-day responsibilities
Finance Management & Business Partnering
● Lead financial planning, budgeting, and forecasting processes for the Japan office
● Provide strategic financial insights to support business growth and operational
decision making
● Monitor financial performance, analyze variances, and recommend accelerated
business growth actions
● Partner with local leadership and global teams to align business strategies for
growth and expansion
● Oversee local statutory reporting and local accounting office
Accounting & Compliance Oversight
● Support group accounting and drive local compliance
● Ensure timely and accurate monthly, quarterly, and annual financial reporting
● Maintain compliance with Japanese GAAP, tax regulations, and statutory
requirements
● Coordinate with external auditors, tax advisors, and regulatory authorities
Regulatory & Tax Management
● Monitor corporate tax filings, consumption tax, and other statutory obligations
● Stay up to date with changes in Japanese financial regulations and ensure
compliance
● Support transfer pricing and intercompany transactions in collaboration with
global teams
Team & Stakeholder Management
● Serve as the key point of contact for finance-related matters in Japan
● Collaborate cross-functionally with groups finance, operations, sales, and legal
teams
Working at ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the
impossible possible. As a global scale-up, we combine speed and ambition with the
opportunity to take real ownership from day one. Your growth, wellbeing, and success are
a priority, with continuous professional development, training opportunities, and a culture
where collaboration is how we win.
How We Work (Our Values)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We
bring grit, optimism, and ownership when things get hard, and we keep moving until we
find a way.
● Be curious: Go deep, ask questions, listen carefully, and think critically. Understand
the “why” behind decisions.
● See the big picture: Stay close to what’s happening across the company so you
can make better decisions. Consider how your work affects others.
● Drive effective teamwork: Create psychological safety, invite different
perspectives, and build inclusive teams. There are no bad questions.
● Act as one team: We win together. We match tasks to the right owner and stay
agile as priorities shift.
● Have fun: What we do matters—and it should be enjoyable. Celebrate progress,
take pride in results, and share the wins.
Benefits
Our benefits are designed to support your health and wellbeing, at work and beyond. We
keep improving them based on employee feedback, and offerings vary by location. Talent
Attraction will confirm what applies for this role and location during the process.
Our Commitment to Diversity, Equity, and Inclusion
We want ICEYE to be a place where people can be themselves and do great work.
Different backgrounds and perspectives make us stronger, which is why we work to create
an environment where people feel included, respected, and able to speak up. Whatever
your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to
apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible
possible together. Read more about ICEYE and work with us at iceye.com http://iceye.com.
Location: San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
Sentry's Infrastructure Engineering team focuses on making operating Sentry simple, safe, and seamless for the rest of the engineering organization. The team builds and operates foundational infrastructure, internal control and configuration systems, and the tooling and automation that allow engineers to deploy, manage, and safely operate production services at scale without needing to understand the underlying infrastructure complexity.
As the Engineering Manager for Infrastructure Engineering, you'll lead a team of engineers building the foundational infrastructure, internal control systems, and developer-facing tools that enable Sentry's engineering teams to operate production services safely and efficiently at scale.
This team focuses on making infrastructure easier to use and manage through automation, self-service tooling, and software abstractions that reduce operational complexity. You'll be responsible for the team's technical direction, execution, reliability, and growth, while partnering with engineering teams across Sentry to identify and solve shared infrastructure challenges.
You'll work closely with leaders across Infrastructure, Platform, and Production Engineering to shape how Sentry scales its infrastructure and operational model as the company grows.
IN THIS ROLE YOU WILL
- Lead a team of engineers building and evolving the shared infrastructure, internal control systems, and developer-facing tools that Sentry's engineering teams rely on.
- Drive improvements to infrastructure automation, configuration management, production safety, and developer self-service, making complex infrastructure easier and safer to operate.
- Define and execute the team's technical roadmap, working with senior engineers to make sound architectural decisions and prioritize investments in reliability, scalability, and operational efficiency.
- Develop engineers at different levels through coaching, mentorship, clear expectations, and opportunities for technical growth and ownership.
- Build a healthy, high-performing team culture focused on accountability, continuous improvement, and delivering measurable impact.
- Partner with Production Engineering, SRE, Developer Infrastructure, and other engineering teams to identify shared infrastructure challenges, establish standards, and improve developer workflows.
- Balance operational needs with longer-term platform investments, reducing manual work and building scalable solutions rather than relying on one-off fixes.
- Own the reliability, adoption, and ongoing evolution of the team's platforms and tools, ensuring they deliver meaningful value to the engineers who depend on them.
YOU'LL LOVE THIS JOB IF YOU
- Enjoy building infrastructure platforms and tools that make operating complex production systems simpler for other engineers.
- Like solving infrastructure challenges through software engineering, automation, and self-service abstractions rather than relying on manual operations.
- Believe in using proven technologies and choosing reliable, maintainable solutions over unnecessary complexity.
- Think about scalability, reliability, and cost efficiency from the beginning, and prefer building solutions that serve many engineering teams rather than one.
- Enjoy working across engineering organizations, understanding different teams' needs, and influencing technical decisions and platform adoption.
- Take pride in developing engineers, building strong teams, and creating opportunities for people to take on greater technical ownership.
- Value clear priorities, measurable outcomes, and delivering infrastructure improvements that make a lasting difference.
- Want to work on technically challenging infrastructure problems while helping shape the team's long-term direction.
QUALIFICATIONS
- 10+ years of software engineering experience, ideally with a focus on infrastructure engineering, platform engineering, distributed systems, or infrastructure automation.
- 4+ years of engineering management experience, including leading, developing, and growing teams of software engineers.
- Experience leading the architecture, development, or evolution of shared infrastructure platforms, internal developer platforms, or distributed production systems.
- Strong software engineering foundation, with experience in backend or systems programming languages such as Python, Go, Rust, or similar.
- Hands-on technical experience with cloud infrastructure and familiarity with Kubernetes, Terraform or similar infrastructure-as-code tooling, and infrastructure automation.
- Experience building or operating production infrastructure, with an understanding of reliability, scalability, operational risk, and incident management.
- Demonstrated ability to define technical direction, evaluate architectural tradeoffs, and lead complex engineering initiatives from planning through delivery.
- Experience coaching engineers, developing technical leaders, and building healthy, accountable engineering teams.
- Strong technical communication skills and a track record of influencing decisions and aligning priorities across engineering teams and leadership.
- Comfortable working across organizational boundaries and partnering with infrastructure, platform, and product engineering teams.
The base salary range that Sentry reasonably expects to pay for this position is $220,000 to $400,000 USD, plus an annual performance bonus of up to 15% of base salary. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: Auckland
Workplace: OnSite
ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
About the role
When a farmer gets in touch at 3am because a herd needs moving or a virtual fence isn’t holding, they need someone who understands what’s at stake and can get them to a fix. You’ll lead the teams that make that happen.
We’re looking for a Senior Manager to lead Customer Experience across APAC. Based at our Customer Experience centre of excellence in Auckland, you’ll lead a growing team of 40+ Support Specialists through five leaders, including our Customer Experience Shift Leads and an Enterprise Customer Experience Lead you’ll hire.
You’ll lead two teams:
- Tier 2 is our 24/7 human support team. It primarily supports APAC and covers the US and South America when their local teams are offline. AI handles Tier 1, so the issues that reach your team are often more complex and technical. You’ll build the team’s confidence and capability to diagnose and resolve more of those issues directly.
- Enterprise is a new team you’ll build with the lead you hire. Together, you’ll design how we support our largest and most complex customers, from onboarding and regular health checks to spotting risk early and getting expert help to customers when something goes wrong.
You’ll co-own APAC Customer Experience strategy with regional and Customer leadership and turn it into a 6 to 12 month roadmap and operating plan. You’ll make the calls on priorities, team structure, staffing and ways of working, and own the results across customer satisfaction, response and resolution times, quality, escalations and cost to serve.
You’ll work with Field, Technical Support, Product, Engineering and AI to make the whole support experience work better. You’ll spend time with farmers and ranchers on farm, at events and at our R&D farm, then bring what you learn back into how we support customers and what we build next.
What your day could look like
- Defining what an epic customer experience looks like at Halter, then building the standards, coaching and habits that make it happen on every shift.
- Co-owning APAC Customer Experience strategy and turning it into a clear 6 to 12 month roadmap.
- Coaching your Shift Leads to run high-performing teams, setting clear expectations, and holding the bar across every shift.
- Hiring the Enterprise Lead, then designing and building the Enterprise support model and team with them.
- Making sure everyone gets a world-class experience, whether they're an APAC customer or another region you're covering out-of-hours.
- Jumping on the complex, high-impact, or high-risk stuff, and using those moments to coach the team.
- Building Tier 2’s technical capability so more complex issues are resolved quickly and independently.
- Owning coverage, rostering and capacity so the 24/7 operation keeps pace with global growth.
- Spending time on farm with customers, with our field reps, and at our R&D farm
- Partnering with our field teams on customer health, and feeding what you're seeing back to Product, Engineering, and the AI team.
- Working alongside leaders in our other regions, shaping how we do support globally.
Who we're looking for
- Experience leading multiple customer-facing teams through other leaders or managers.
- Experience in a 24/7, multi-time-zone or technical support environment.
- Experience building a new team or service model from scratch, ideally an Enterprise, key account or strategic customer function.
- Experience with both proactive and reactive customer support models.
- A track record of building capability and lifting performance over time.
- Experience co-owning strategy and turning it into measurable outcomes.
- A track record of owning and improving support metrics, with strong data skills and sound judgement across operational, customer and technical priorities.
- Experience working cross-functionally with Product, Engineering, AI, Field or Technical Support.
- The ability to influence leaders and stakeholders outside your reporting line.
You'll crush this role if you
- Can think strategically while staying close to customers and operational detail.
- Build and grow leaders, not just individual contributors.
- Create clarity across teams with different priorities and operating rhythms.
- Get stuck into hard problems and build systems that stop them coming back.
- Run on data, using it daily to make decisions, spot patterns and improve outcomes.
- Care about the whole customer experience, even when parts of it sit outside your direct ownership.
- Thrive in speed and ambiguity, and make good calls with half the picture.
- Think big but start small, getting a scrappy first version out, testing it and scaling what works.
- Are already AI-first, using new tools to make teams faster, sharper and more capable.
- Last but definitely not least; Are customer obsessed. You care deeply about farmers, ranchers and their animals, and you won’t settle for “good enough” when it comes to their experience.
Bonus points if you have
- Experience leading a regional or global Customer, Support, Success or Operations function.
- Experience leading an overnight or 24/7 function.
- Experience with hardware products or field-deployed technology.
- An understanding of the farming or livestock industry.
- Startup or high-growth experience.
- Familiarity with tools like Intercom, Salesforce, or similar.
- Experience with AI support tooling and human-in-the-loop workflows.
- Experience in agtech.
Why our team loves working at Halter
- Dedicate yourself to solving real-world problems alongside an epic team in a culture designed around growth.
- A genuine and shared connection to our mission to make a difference in the world.
- The pride of joining an iconic New Zealand technology company. The excitement, risk, and reward of a high-growth technology scale-up on the global stage.
- Our ideas are truly valued, we are able to move fast, and our impact is real.
- State-of-the-art, dog-friendly office that’s been thoughtfully designed right in the heart of Auckland city. Did we mention dogs and cows?
- Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
- We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
- Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
- Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
- We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
- Delicious snacks and drinks are available for your daily flow.
Our Office First Approach
There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams.
Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.
We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what’s best for Halter.
Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.
JOIN OUR TEAM
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
WHY OUR TEAM LOVES WORKING AT HALTER:
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Responsibilities:
— Develop mobile applications using Flutter.
— Work with Git for version control.
— Participate in software architecture decisions.
Requirements:
— Middle+ level experience in Flutter development.
Benefits:
— Work in a global, remote-first company.
— Be part of ambitious plans for 2025 and 2026.
Note: Application is via Runello bot.
Responsibilities:
— Provide legal support for compliance, operations, finance, technology, and senior leadership.
— Handle employment and HR matters across multiple jurisdictions and legal entities.
— Draft, review, and negotiate commercial contracts, NDAs, and operational documents.
— Monitor regulatory changes and provide business-oriented legal guidance.
— Support licensing and compliance in regulated markets.
— Assist with new market expansion, entity setup, and regulatory approvals.
— Manage external legal counsels when necessary.
Requirements:
— At least 7 years of post-qualification legal experience in international legal teams, preferably with in-house experience and expertise in IT, EdTech, FinTech, or Banking.
— Fluent in Russian and English, both written and spoken.
— Ability to independently manage complex, multi-jurisdictional legal matters.
— Strong commercial and business-oriented mindset.
— Advanced user of Google Workspace and AI tools, including Gemini and Claude.
— Excellent written and verbal communication skills.
— Strong organizational skills, time management, and resilience under pressure.
— Advantageous to have strong knowledge of UK Common Law or UK Law Solicitor qualification, or willingness to obtain it.
Benefits:
— Fully remote work from anywhere.
— Professional growth opportunities and competitive compensation.
— Involvement in international projects with strategic exposure.
— High level of ownership and autonomy.
— AI-driven work environment.
— 40 paid days off per year.
Responsibilities:
— Lead the planning and implementation of a migration to a Google Cloud Platform (GCP) solution.
— Drive the organisation's cloud transformation agenda.
— Provide advice to the business.
— Oversee the full project lifecycle of the migration from start to finish.
Requirements:
— Extensive experience in GCP architecture, engineering, security, and IAM.
— Strong background in delivering cloud adoption projects using GCP, AWS, or Azure.
— Working knowledge of Jira.
— Ability to develop technical designs and define test plans.
— Strong communication skills and ability to collaborate with people at all levels.
— Problem-solving skills and enthusiasm for new challenges.
— Experience working as part of an Agile team.
Benefits:
— Fully remote position with flexible working arrangements.
The role is with a leading eCommerce business based in the UK. The position is permanent and fully remote.
Location: Singapore
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
We are looking for an experienced Singapore-based Public Policy expert to lead Anthropic’s policy engagement in Singapore and across the region. In this role, you will advance practical AI governance and support Anthropic’s commercial expansion by building strategic relationships with Southeast Asian government authorities, developing substantive policy positions and papers, and engaging in regular outreach to drive progress in AI policy and AI safety. You will draw upon established relationships with key policymakers and their staff to shape how the region approaches AI regulation and safety during a critical period of governance development.
As part of this role, you will collaborate with a dynamic, geographically distributed policy team on a variety of projects, including analyzing policy proposals, drafting submissions to requests for public comment, planning and executing policy campaigns in Southeast Asia, and providing policy advice to technical colleagues. This is a foundational hire — you will be building Anthropic’s policy presence in Singapore and the region from the ground up.
In this role, you will:
Conduct comprehensive mapping of key Southeast Asian AI policy stakeholders and build strategic relationships with government and regional multilateral officials, think tank researchers, and civil society leaders
Brief a diverse set of policy and research actors looking to better understand AI safety and AI policy opportunities in the Southeast Asia context
Convene diverse stakeholders and speak at policy events such as research announcements, discussion panels, or workshops on AI safety topics
Analyze emerging legislation and develop Anthropic’s engagement strategy, including preparing substantive policy submissions and response documents
Support senior colleagues in external engagements by preparing meeting briefs and taking action on follow-up requests
Develop new programming and generate opportunities for Anthropic to regularly engage with regional policymakers, think tanks, and non-profit organizations
Collaborate with policy and technical teams to translate Anthropic research into concrete policy proposals, stakeholder education, and thought leadership opportunities tailored to national regulatory environments
Develop and amplify public submissions, responses to requests for information (RFI), and policy memos written by Anthropic to drive positive change in AI policy
Partner with non-profit organizations and academic researchers to publish discussion papers and policy memos on how to enable responsible AI research and development
Develop and execute a convening strategy, including workshops or panels that position Anthropic as a thought leader in AI safety and governance in Southeast Asia
You may be a good fit if you:
Have 10+ years of professional experience in government, technology, legal, and/or other policy-relevant environments
Have a track record of effective, information-rich advocacy with the government of Singapore and other regional governments and multilateral organizations
Have experience analyzing legislation and engaging in regulatory processes
Are energized by agency — you will be the first policy hire in the region and will be building the operation from scratch
Enjoy drafting and executing complex policy campaigns that move the needle
Thrive when engaging with policymakers, civil society, and think tanks to translate complex technical topics into accessible and relevant information
Excel at translating high-level vision into executable operational plans
Have demonstrated an ability to quickly get up to speed on complex technical areas and policy dynamics
Are deeply curious about frontier technological research and are eager to work closely with technical colleagues to translate new discoveries into policy outcomes
Preferred Qualifications:
AI/Technology industry experience heavily preferred
Experience working with international companies or organizations
Academic or think tank background in AI policy or related fields
Experience in both government and private sector roles
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Responsibilities:
— Architect, launch, and optimize high-converting Meta Ads and Google Search campaigns.
— Manage budget pacing, audience segmentation, bid strategies, search queries, and negative keyword lists.
— Maintain meticulous account hygiene, access controls, billing protocols, naming conventions, and policy compliance.
— Translate high-level project personas, narrative angles, and visual hooks into rigorous creative testing frameworks.
— Set minimum spend thresholds, monitor fatigue indicators, and deliver structured briefs to internal design and video teams for iterations and new creative concepts.
— Set up, audit, and troubleshoot tracking architecture via GA4, Google Tag Manager, Meta Pixel, and Conversions API.
— Integrate CRM data pipelines to enable closed-loop offline conversion tracking.
— Build and manage Looker Studio dashboards demonstrating true acquisition ROI, appointment volume, and sales conversion rates.
— Deliver structured weekly written updates detailing performance drivers, strategic shifts, and upcoming optimizations.
— Audit full user journeys from click to qualification, proposing ongoing landing page enhancements.
— Execute technical SEO and Answer Engine Optimization initiatives including site speed fixes and email nurture workflows.
— Leverage AI tools across daily operations, data analysis, reporting synthesis, and rapid creative ideation.
— Develop and document standard operating procedures leveraging AI to increase throughput without compromising quality or strategic rigor.
Requirements:
— Minimum of 5 years of direct, hands-on performance marketing experience managing multi-client portfolios within an agency.
— Deep, current technical proficiency in Meta Ads Manager and Google Ads (Search).
— Proven track record driving high-intent B2C or high-consideration lead generation measured by sales outcomes.
— Hands-on experience configuring GA4, GTM, Meta CAPI, offline conversion feeds, and custom Looker Studio dashboards.
— Solid understanding of multi-touch attribution, channel mix modeling constraints, and cross-platform reporting discrepancies.
— Active daily integration of AI workflows into campaign development, copy iteration, or analytical operations.
— Exceptional written and verbal communication skills, able to produce executive-ready client summaries and precise creative briefs.
— Full availability to work aligned with Sydney, Australia (AEST/AEDT) business hours.
Preferred:
— Practical expertise in landing page design principles, conversion rate optimization (CRO), and site speed auditing.
— Exposure to technical SEO execution and AI search optimization (AEO/GEO).
— Prior exposure to Australian real estate marketing, specifically residential off-the-plan projects.
— Hands-on automation experience configuring email qualification funnels in platforms such as Zoho or Brevo.
Benefits:
— Full operational ownership of paid advertising across multiple client accounts.
— Opportunity to work alongside senior strategy, video, and design directors.
— Remote work aligned with Sydney business hours.
Note: Employment is full-time as an independent contractor, working Sydney, AU business hours and holidays.
Responsibilities:
— Own the ad creative across a portfolio of eCommerce brands, developing creative strategy and testing roadmaps aligned with client growth objectives.
— Analyse creative performance to identify winning concepts, diagnose underperformance and turn insights into actionable testing and iteration opportunities.
— Develop performance-driven creative concepts, including angles, hooks, messaging frameworks, scripts and detailed creative briefs across UGC, video, static and carousel formats.
— Apply customer psychology and direct-response principles to develop creative that addresses customer motivations, objections, awareness levels and purchase barriers.
— Collaborate with Growth Strategists and Media Buyers to align creative strategy with commercial objectives, campaign performance and testing priorities.
— Maintain a high standard of creative quality, reviewing assets and providing clear, actionable feedback that improves both strategic alignment and execution.
— Guide and coach Visual Designers, helping develop their creative judgment, execution and understanding of performance-driven creative.
— Work directly with clients, contributing to strategy calls, content planning, shoot guidance and recommendations that help brands produce stronger creative assets.
— Contribute to creative frameworks and processes, identifying opportunities to improve how ideation, briefing, testing and learning from creative are conducted.
Requirements:
— 4+ years of experience in performance creative strategy, including substantial hands-on experience with DTC/eCommerce brands.
— Strong experience developing and testing Meta (Facebook & Instagram) paid social creative, with a proven understanding of what drives performance on the platform.
— Proven track record of developing direct-response creative that contributes to measurable performance improvements, with ability to interpret results and turn insights into smarter creative testing and iteration strategies.
— Deep understanding of direct-response marketing, including customer psychology and conversion-focused messaging.
— Confidence working directly with clients and cross-functional teams, communicating strategic recommendations and constructively challenging thinking when needed.
— Bonus experience includes working in a performance marketing or growth agency, developing performance creative for other paid social platforms including TikTok, YouTube and Pinterest, coaching or mentoring designers or video editors, and contributing to creative frameworks or process improvements.
Benefits:
— Competitive salary: USD $75,000-$85,000 annually, depending on experience.
— Remote-first work environment with a global team.
— Real ownership of creative strategy for ambitious eCommerce brands.
— High-performance creative environment with experienced team members.
— Opportunities for mentorship, professional development, and contributing to the evolution of the Creative function.
УдалённоRemote - Canada
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