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Location: San Francisco, California Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE Seer runs agents against real production problems for Sentry's customers. That means long-running jobs, lots of tool calls, messy real-world data, and a cost bill that matters. We need a Senior engineer to build the platform those agents run on, so product teams can ship new AI features without rebuilding the plumbing every time. IN THIS ROLE YOU WILL - Build state-of-the-art agentic AI platforms to triage, debug, and solve real production issues - Make every run debuggable: traces, cost and latency per run, and enough context to explain a bad answer - Build eval and rollout tooling so we can swap models without guessing - Keep it flexible enough that next quarter's model or protocol is an upgrade, not a rewrite - Leverage Sentry’s novel (and massive) dataset of errors, spans, and profiles - Own major AI initiatives, building alongside developers and product teams YOU'LL LOVE THIS JOB IF YOU - Are driven by impact and enjoy working on high-stakes, high-visibility projects - Enjoy building things. You will have the opportunity to join the AI/ML team as one of its foundational members - Thrive in cross-functional teams and enjoy building features alongside developers and product teams QUALIFICATIONS - You have 5+ years building production systems, including LLM-backed products, and can point to one people relied on - You write solid production Python and TypeScript - You have good distributed-systems instincts: timeouts, idempotency, failure modes - Model training experience is a plus, not a requirement The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $155,000 to $400,000 USD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

Location: Nicosia, Cyprus Workplace: on-site At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an International Sales Executive to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. General Duties & Responsibilities The International Sales Executive is responsible for managing and nurturing relationships with key clients to ensure long-term success and satisfaction. This role involves understanding client needs, providing tailored solutions, driving revenue growth, and coordinating with internal teams to deliver exceptional customer service. The specialist will also be responsible for identifying opportunities to expand accounts, resolving any issues that arise, maintaining detailed account records, and conducting international travel to meet with global clients and stakeholders. Detail Responsibilities Sales: conducting sales activities, acquiring new clients, closing sale contracts, and providing follow-up support to ensure customer satisfaction and retention. Client Relationship Management: Develop and maintain strong relationships with key accounts, acting as the main point of contact to ensure customer satisfaction and loyalty. B2B Sales and Account Management: Manage key business-to-business (B2B) accounts, ensuring high levels of client satisfaction and retention. Identify and pursue new business opportunities within existing accounts. Account Planning: Create and execute strategic account plans to achieve client objectives and business growth. Needs Assessment: Understand client needs and challenges, providing customized solutions and product recommendations. Revenue Growth: Identify opportunities to upsell or cross-sell additional products or services, driving revenue within existing accounts. Issue Resolution: Proactively address any issues or concerns that clients may have, ensuring a swift resolution and maintaining client trust. Collaboration: Work closely with internal teams such as sales, marketing, product development, and customer service to deliver tailored solutions and seamless client experiences. International Travel: Conduct international travel as required to meet with global clients, attend meetings, and manage key accounts across different regions. Reporting and Documentation: Maintain detailed records of account activities, prepare reports on account status, and track client interactions. Sales Forecasting: Provide accurate forecasts and insights to assist in sales planning and inventory management. Market Insight: Stay informed about industry trends, competitor activities, and market developments to better serve clients. Contract Negotiation: Negotiate contracts and terms with clients, ensuring mutually beneficial agreements. Continuous Improvement: Attend training and stay updated on product offerings and sales techniques to continuously improve account management skills. Job Qualifications Education: Bachelors degree in business, Marketing, or a related business field. A Master's degree will be considered an advantage. Experience: Proven experience in account management, international sales, B2B sales, or a similar role within a commercial setting. Skills: Strong communication and interpersonal skills with the ability to build and maintain relationships. Strategic thinking and problem-solving abilities. Proficiency in CRM software and other account management tools. Ability to negotiate and close deals effectively. Organizational skills with attention to detail. Ability to analyze market data and client needs to provide tailored solutions. Attributes: Proactive, client-focused, results-driven, and a team player. Travel: Willingness and ability to travel internationally as required. Languages: Fluent in English and Arabic speaking is required for this position.

Location: Madrid, Alcobendas, Spain Join the Exciting New Team at Imagine Live Spain We’re thrilled to announce the launch of a brand-new team at Imagine Live Spain, a rising star in the online casino market with a fresh approach to live dealer entertainment, we’re set to make waves in the Spanish market. Our mission is clear: to captivate players and provide a premium, unforgettable gaming experience that keeps them coming back for more. Work according to schedule: 8-hour shifts in the morning, afternoon, and night Part-time and full-time positions available Office Location: Alcobendas, Community of Madrid Job type: On-site Requirements Strong willingness to learn, grow, and continuously improve performance within the gaming industry Motivation to work in a multicultural and diverse team environment Basic understanding of customer service principles and practices High level of responsibility, reliability, and punctuality Ability to confidently work in front of cameras and with different studio equipment Excellent communication skills and a naturally engaging, positive presence Proficiency in Brazilian-Portuguese or Portuguese (both spoken and written) Good command in English (both spoken and written) Strong attention to detail and accuracy in all tasks Proactive, solution-oriented mindset with a positive attitude Previous experience in a casino or gaming environment is an advantage, but not mandatory Responsibilities Game Hosting Conduct live casino games, including but not limited to Blackjack, Roulette, Poker, and Baccarat, in a professional and friendly manner. Maintain high energy and enthusiasm throughout the game, creating a positive experience for online players. Engage with players through live chat or voice, maintaining a polite and professional demeanor at all times. Game Integrity Ensure all gaming rules are adhered to and followed, maintaining the integrity and fairness of the game. Shuffle, deal cards, spin the roulette wheel, or perform other required game activities with precision and accuracy. Monitor player behavior and report any suspicious activities, ensuring responsible gaming practices. Player Interaction Provide clear instructions to players and answer any game-related questions in a friendly and professional manner. Engage with players via live chat to enhance their gaming experience and build a sense of community. Reports player complaints or concerns, escalating issues to the Studio Supervisor when necessary. Compliance & Regulations Follow all local and international gaming regulations, ensuring compliance with responsible gaming practices. Adhere to internal company policies, procedures, and codes of conduct, particularly regarding professional behavior, dress code, and on-camera presence. Technical Management Manage the pace of the game according to studio guidelines and operational procedures. Ensure all equipment, including cards, roulette wheels, and cameras, is functioning properly. Report any technical issues or disruptions immediately to the relevant department. Team Collaboration Work closely with fellow game presenters and studio support staff to maintain seamless operations. Collaborate with technical teams and supervisors to ensure that game flow is uninterrupted and professional. Other info We're excited to announce the opening of a brand-new team at Imagine Live Spain, the latest sensation in the online casino market, located in Alcobendas, Community of Madrid. Imagine Live Spain is taking the Spanish market by storm with its fresh approach to live casino entertainment. We pride ourselves on creating an engaging, dynamic, and inclusive environment where our staff and players can thrive together. We are seeking passionate and proactive casino staff to join our dynamic team. This role is perfect for self-starters who are eager to make a difference and contribute to an electrifying atmosphere. As a member of our team, you will have the unique opportunity to help shape the player's experience, bringing your creativity and enthusiasm to the forefront of our operations. At Imagine Live Spain, we believe that our employees are our greatest asset. We foster a culture of collaboration and innovation, where every team member’s ideas are valued, and every voice is heard. As we build our brand, you will play a pivotal role in creating memorable experiences for our players, ensuring that they receive top-notch service and entertainment. We promise that there is a huge opportunity to make your mark here! Apply now to be one of the first team members joining Imagine Live Spain and to know more about our company and job offers! Contact Email: hrmarketing@imaginelive.com Address: Avenida de la Industria nº 4, Alcobendas - Madrid

Location: Dhahran, Saudi Arabia The incumbent supervises field operation of land and/or Offshore Well completion sites, either contractor or Saudi Aramco-owned, engaged in carrying out programmed work on deep or otherwise critical wells. Has direct field responsibility for the drilling or working over of wells located anywhere in the Kingdom of Saudi Arabia and its territorial waters as specified in the well drilling or workover program. Such wells may be exploratory or development and entail the search for or development of hydrocarbon deposits, principally oil and gas. The Senior Liaisonman/ Foreman will supervise work on wells below 15,000 feet or wells complicated by pressure above 10,000 psi,sourgas, highly deviated, or that cost in excess of $10,000,000. The safety of rig crews and contracted service personnel numbering as high as +100 people and the loss prevention of well materials and drilling equipment valued in millions of dollars is the direct responsibility of the position. Other responsibilities include fiscal accountability for Saudi Aramco- owned equipment and materials, timely communications with Well completion Operations headquarters and logistical co-ordination of transportation services, materials movement, well services (Saudi Aramco and contractor supplied), water support and roads/location support. Responsibilities include: a. Perform Unit level supervisory function at well locations remote to Operations headquarters on a 24 hour per day basis, 14 days on duty, 7 days off work schedule. b. Direct all well operations expediently, safely and according to accepted industry practices as outlined and specified in the Well Completion program issued by the Production Engineering Dept and approved Standard Operation procedures (SOP). c. Co-ordinate the timely ordering of required well materials, equipment and services according to the well program. Documents the receipt, usage and transfer of Saudi Aramco supplied materials and equipment. Reviews service company field tickets for accuracy of services provided and associated charges. d. Ensure that Saudi Aramco Blowout Prevention Standards are met in all respects including equipment configuration, testing and crew response. Assures that site and personnel comply with Saudi Aramco established safety standards and procedures. e. On sites contracted to Saudi Aramco, assures compliance with terms, conditions and equipment/personnel as specified in the Contract. f. Provides headquarters a complete daily report of work progress as required in the Daily Morning Report. g. Promotes cost-savings ideas and awareness with the view toward operational optimization consistent with safely meeting well objectives. h. Provides on-job training to less experienced personnel assigned to the site. Responsibilities Supervise rig-less completion operations and ensure compliance with safety standards and procedures; Lead and manage a team of technicians and operators to execute completion activities efficiently; Coordinate with field personnel and other departments to ensure seamless operations; Monitor well performance and recommend appropriate interventions to optimize production; Maintain accurate operational records and prepare reports for management; Assist in developing and implementing operating procedures, ensuring adherence to best practices in rig-less operations; Conduct risk assessments and implement appropriate mitigation measures. Requirements a. B.S. degree in Engineering. b. 10 years’ experience related to the well completion activities and high pressure of oil and gas wells. OR a. High School or completion of ITC: English, ERW; Math, MI. b. Fifteen (15) years related experience on the well completion activities and high pressure well c. Proven job knowledge to handle operational responsibilities on critical wells as outlined above and demonstrated personnel attributes of sound judgment, dependability, honest work ethic and leadership.

Location: Remote, Worldwide Workplace: remote Job Description: Language Lead – Malagasy (Madagascar) Position Overview: We are seeking an experienced and highly skilled Language Lead – Malagasy (Madagascar) to join our team. The ideal candidate will possess a strong linguistic background, expertise in the Malagasy language, and the ability to lead projects with a focus on quality and efficiency. The Language Lead will oversee linguistic tasks, manage quality assurance, and provide mentorship to linguists while ensuring the delivery of high-quality language services. Key Responsibilities: Linguistic Expertise: Provide expert-level translation, localization, and linguistic support for Malagasy language projects. Ensure linguistic accuracy, cultural appropriateness, and contextual relevance in all deliverables. Quality Assurance: Review and edit translations to ensure they meet client requirements and quality standards. Implement quality control processes and resolve linguistic issues, including terminology consistency and style adherence. Project Leadership: Lead Malagasy language projects from initiation to completion, ensuring deadlines and quality benchmarks are met. Collaborate with project managers, clients, and other linguists to meet project goals. Team Management & Mentorship: Provide guidance and support to linguists and junior team members. Facilitate training and development opportunities for the team to enhance skills and expertise. Terminology and Style Guide Development: Develop and maintain Malagasy language glossaries, style guides, and linguistic resources. Ensure adherence to client-specific requirements and language standards. Client Communication: Serve as a point of contact for linguistic queries and feedback from clients. Manage and address client concerns related to Malagasy language services. Requirements: Education: A Bachelor’s degree in Linguistics, Translation Studies, Language Arts, or a related field. Experience: Minimum 5 years of professional experience in translation, localization, or linguistic services. At least 2 years of experience as a Language Lead or in a Senior Linguist position. Language Skills: Native or near-native proficiency in Malagasy, with excellent command of English (additional language proficiency is a plus). Technical Skills: Familiarity with translation and localization tools (e.g., CAT tools, TMS systems). Strong knowledge of linguistic quality assurance processes. Soft Skills: Exceptional attention to detail and problem-solving skills. Excellent communication and leadership abilities. Ability to work collaboratively in a multicultural environment. Preferred Qualifications: Experience working in the localization/translation industry for global clients. Knowledge of Madagascar’s cultural and regional linguistic nuances. Certification in translation or localization tools is an advantage. Application Process: Please submit your resume, cover letter, and portfolio demonstrating your linguistic expertise and leadership experience.

Location: Jeddah, Saudi Arabia; Tabuk, Saudi Arabia; Riyadh, Saudi Arabia; Al Khobar, Saudi Arabia; Yanbu, Saudi Arabia; Al Jubail, Saudi Arabia Eram Talent is seeking a Planning & Coordination Specialist based in Saudi Arabia to join our dynamic team. The specialist will be responsible for ensuring the successful execution of planning and coordination activities related to projects and operational frameworks. This role who will report to the Lead, Reefscape Operations Coordinator and support the successful delivery of complex operations for the project team at NEOM. With a proven background in project administration, stakeholder engagement, and operational coordination, the ideal candidate will ensure that resource requirements are carefully planned and managed in support of achieving overall operational objectives and that operational reporting is conducted and managed in accordance with operational procedures. Key Responsibilities: Coordinate and facilitate project planning efforts, ensuring alignment with organizational goals and timelines. Support the development and maintenance of project schedules, tracking progress and identifying potential issues. Communicate effectively with project teams and stakeholders to ensure clarity of roles, responsibilities, and expectations. Maintain project trackers, workflows, and monitoring systems to ensure efficient progress tracking and reporting and improve visibility over timelines, deliverables, and KPIs Develop and maintain project performance database that tracks overall progress and achievement of milestones. Report project risks and outcomes to appropriate management channels and escalate issues according to project work plan Prepare and present reports and dashboards reflecting project status, risks, and milestones. Assist in resource allocation and management to optimize productivity and efficiency. Provide administrative support in the project lifecycle, from initiation to closure. Identify opportunities for process improvements and implement best practices in project planning and coordination. Requirements Bachelor's degree in Project Management, Business Administration, or a related field. Minimum of 5 years of relevant experience in project coordination (within a medium to large enterprise) or relevant field Proven experience in using project management software and tools (e.g., MS Project, Primavera). Solid understanding of project management methodologies and best practices. Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. Proficiency in project management and administrative software/tools for tracking, reporting, and resource management. Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders. Ability to work effectively under pressure and manage multiple tasks simultaneously. Ability to handle fast-paced, multicultural work environments with adaptability, discretion, and professionalism. Fluency in English; proficiency in Arabic is a plus.

Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; Lusail, Qatar Eram Talent is looking for a talented and detail-oriented Design Engineer - Mechanical to join our dynamic team in Saudi Arabia. In this role, you will be responsible for the Design, plan and review all technical packages related to Mechanical Engineering that includes major mechanical equipment such as, Chillers, Pumps, Motors, Air Handling Units, Cooling Tower cells, Refrigerant Management System, air conditioning, ventilation and cooling, conducting technical assessments, Engineering technical assessment, feasible studies for enhancement or modification of existing facilities and impact on existing system. Responsibilities: Design, plan, and develop HVAC and mechanical systems for new and existing projects. Prepare conceptual designs, technical assessments, and engineering documentation. Review design drawings, material selections, and technical submittals for compliance with project requirements. Develop Scope of Work (SOW), Bill of Quantities (BOQ), and system specifications for HVAC-related projects. Perform HVAC load calculations, duct sizing, and equipment selection using appropriate design software. Conduct technical evaluations and feasibility studies for system upgrades or modifications. Provide technical reports and recommendations for improvement of mechanical systems. Act as a technical authority for mechanical design to ensure adherence to standards and best practices. Offer engineering solutions for issues related to chillers, AHUs, FCUs, pumps, motors, and cooling towers. Coordinate design activities with other engineering disciplines to ensure integration and efficiency. Provide technical support during project execution, installation, and commissioning stages. Collaborate with internal teams, consultants, and contractors to resolve design or technical issues. Ensure all designs comply with international codes and standards such as ASHRAE, SMACNA, IBC, ANSI, ASME, ASTM, ARI, SAES, and SAMSS. Maintain and update design documentation as per organizational and international requirements. Prepare and present technical assessments, feasibility reports, and engineering studies. Support the Engineering Manager in monitoring capital project designs and performance. Perform other duties as assigned by the Engineering Manager. Requirements Bachelor’s Degree in Mechanical Engineering. Minimum 5–6 years of experience in mechanical systems and HVAC design within large-scale or industrial projects. Strong understanding of HVAC principles, heat load calculations, duct sizing, and equipment selection. Proficiency in design software such as HAP, Carrier, AutoCAD, and Revit MEP. Sound knowledge of international mechanical design codes and standards (ASHRAE, SMACNA, ASME, etc.). Proficiency in MS Office (Word, Excel, PowerPoint). Excellent written and spoken English communication skills. Strong analytical, problem-solving, and coordination abilities. Detail-oriented, reliable, and able to work independently with minimal supervision. Capable of managing multiple priorities and delivering results within deadlines.

Location: Mumbai, India; Dhahran, Saudi Arabia Eram Talent, a leading global talent acquisition consultancy, is currently seeking an experienced Electrical Lead Engineer to join their dynamic team. As an Electrical Lead Engineer, you will be responsible for overseeing electrical engineering projects, ensuring compliance with industry standards, and leading a team of engineers in the design and implementation of electrical systems. This position offers an exciting opportunity to work on diverse projects within the Oil & Energy sector in a collaborative environment. If selected, the work location would be onsite at China. Responsibilities 1.Possess good professional ethics and integrity, with a passion for the petroleum and petrochemical industry. Demonstrate upstanding character, compliance with laws and regulations, and sound physical and mental health. 2.Strong sense of responsibility, diligent and proactive work attitude, with good overall perspective, coordination skills, and service awareness. 3.Have the professional knowledge, skills, and relevant work experience required for the position. Proficient in using office software such as OFFICE/WPS. 4.Hold a bachelor's degree or higher. 5.Able to use English as a working language, with good English listening, speaking, reading, and writing skills. 6.Willing to work in China, able to accept and adapt to long-term work assignments in the country. 1.Review construction drawing designs for the electrical discipline. 2.Review technical solutions in construction drawings to ensure compliance with Saudi Aramco standards. 3.Review electrical procurement documents, conduct technical bid evaluations, and participate in supplier negotiations. 4.Coordinate with equipment vendors for technical clarifications and issue resolution. 5.Supervise on-site installation and commissioning activities, providing solutions to technical problems. 6.Lead a team of engineers to deliver detailed engineering design services. 7.Communicate and coordinate with the client and PMT (Project Management Team) on design, procurement, and related technical matters. Requirements 1.Review construction drawing designs for the electrical discipline. 2.Review technical solutions in construction drawings to ensure compliance with Saudi Aramco standards. 3.Review electrical procurement documents, conduct technical bid evaluations, and participate in supplier negotiations. 4.Coordinate with equipment vendors for technical clarifications and issue resolution. 5.Supervise on-site installation and commissioning activities, providing solutions to technical problems. 6.Lead a team of engineers to deliver detailed engineering design services. 7.Communicate and coordinate with the client and PMT (Project Management Team) on design, procurement, and related technical matters. Contract - 12 Months and Renewable

Location: Madrid Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Paris Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Uruguay; Costa Rica; El Salvador; Peru; Ecuador About our Client Our client is a fast-growing vehicle shipping and logistics company on a mission to simplify, accelerate, and improve the vehicle transport experience across North America. They are building an advanced digital platform supported by content, automation, and data. You’ll join a team that values creativity, strategy, and measurable results. The Role We’re looking for a skilled SEO Specialist who combines technical expertise with content strategy to improve our website’s visibility and performance. You’ll handle everything from technical audits and keyword research to on-page optimization and analytics tracking, ensuring our content consistently ranks and converts. Key Responsibilities ·         Conduct complete technical SEO audits to identify and resolve crawl, indexation, and performance issues. ·         Fix technical issues such as 404s, redirects, duplicate tags, canonical errors, and broken links. ·         Manage and optimize sitemaps, robots.txt, metadata, and structured data. ·         Research, plan, and execute keyword strategies aligned with marketing goals. ·         Collaborate with writers to optimize new and existing content for rankings and engagement. ·         Monitor site health, Core Web Vitals, and page speed improvements. ·         Manage GA4, Google Tag Manager, and Search Console to ensure accurate SEO data tracking. ·         Prepare periodic SEO reports with insights, trends, and actionable recommendations. ·         Support backlink cleanup, internal linking improvements, and ongoing content SEO updates. ·         Work closely with the WordPress Developer to implement SEO best practices across all new pages and campaigns. Requirements ·         3–5 years of experience in SEO strategy and technical implementation. ·         Proven ability to fix complex SEO and performance issues. ·         Strong understanding of on-page, off-page, and technical SEO. ·         Skilled in tools such as SEMrush, Ahrefs, Screaming Frog, GA4, GTM, and GSC. ·         Experience tracking performance through dashboards and reports. ·         Familiarity with schema markup, site structure, and keyword optimization. ·         Excellent analytical and communication skills with attention to detail. ·         Strong collaboration skills and ability to work cross-functionally. ·         (Bonus) Experience with HubSpot, WordPress, or other CMS platforms. Tools You’ll Use SEMrush | Ahrefs | Screaming Frog | GA4 | Google Tag Manager | Google Search Console | ClickUp | Google Drive | OneDrive | Slack Benefits ·         Competitive compensation. ·         Full-time remote position with flexible working hours. ·         Opportunity to own SEO strategy and performance for a growing brand. ·         A collaborative team environment where your work directly impacts growth. How to Apply To apply, please include examples of previous SEO projects or case studies showing measurable results

Location: Mexico About our Client Our client is a fast-growing vehicle shipping and logistics company on a mission to simplify, accelerate, and improve the vehicle transport experience across North America. They are building an advanced digital platform supported by content, automation, and data. You’ll join a team that values creativity, strategy, and measurable results. The Role We’re looking for a skilled SEO Specialist who combines technical expertise with content strategy to improve our website’s visibility and performance. You’ll handle everything from technical audits and keyword research to on-page optimization and analytics tracking, ensuring our content consistently ranks and converts. Key Responsibilities ·         Conduct complete technical SEO audits to identify and resolve crawl, indexation, and performance issues. ·         Fix technical issues such as 404s, redirects, duplicate tags, canonical errors, and broken links. ·         Manage and optimize sitemaps, robots.txt, metadata, and structured data. ·         Research, plan, and execute keyword strategies aligned with marketing goals. ·         Collaborate with writers to optimize new and existing content for rankings and engagement. ·         Monitor site health, Core Web Vitals, and page speed improvements. ·         Manage GA4, Google Tag Manager, and Search Console to ensure accurate SEO data tracking. ·         Prepare periodic SEO reports with insights, trends, and actionable recommendations. ·         Support backlink cleanup, internal linking improvements, and ongoing content SEO updates. ·         Work closely with the WordPress Developer to implement SEO best practices across all new pages and campaigns. Requirements ·         3–5 years of experience in SEO strategy and technical implementation. ·         Proven ability to fix complex SEO and performance issues. ·         Strong understanding of on-page, off-page, and technical SEO. ·         Skilled in tools such as SEMrush, Ahrefs, Screaming Frog, GA4, GTM, and GSC. ·         Experience tracking performance through dashboards and reports. ·         Familiarity with schema markup, site structure, and keyword optimization. ·         Excellent analytical and communication skills with attention to detail. ·         Strong collaboration skills and ability to work cross-functionally. ·         (Bonus) Experience with HubSpot, WordPress, or other CMS platforms. Tools You’ll Use SEMrush | Ahrefs | Screaming Frog | GA4 | Google Tag Manager | Google Search Console | ClickUp | Google Drive | OneDrive | Slack Benefits ·         Competitive compensation. ·         Full-time remote position with flexible working hours. ·         Opportunity to own SEO strategy and performance for a growing brand. ·         A collaborative team environment where your work directly impacts growth. How to Apply To apply, please include examples of previous SEO projects or case studies showing measurable results

Location: Colombia About our Client Our client is a fast-growing vehicle shipping and logistics company on a mission to simplify, accelerate, and improve the vehicle transport experience across North America. They are building an advanced digital platform supported by content, automation, and data. You’ll join a team that values creativity, strategy, and measurable results. The Role We’re looking for a skilled SEO Specialist who combines technical expertise with content strategy to improve our website’s visibility and performance. You’ll handle everything from technical audits and keyword research to on-page optimization and analytics tracking, ensuring our content consistently ranks and converts. Key Responsibilities ·         Conduct complete technical SEO audits to identify and resolve crawl, indexation, and performance issues. ·         Fix technical issues such as 404s, redirects, duplicate tags, canonical errors, and broken links. ·         Manage and optimize sitemaps, robots.txt, metadata, and structured data. ·         Research, plan, and execute keyword strategies aligned with marketing goals. ·         Collaborate with writers to optimize new and existing content for rankings and engagement. ·         Monitor site health, Core Web Vitals, and page speed improvements. ·         Manage GA4, Google Tag Manager, and Search Console to ensure accurate SEO data tracking. ·         Prepare periodic SEO reports with insights, trends, and actionable recommendations. ·         Support backlink cleanup, internal linking improvements, and ongoing content SEO updates. ·         Work closely with the WordPress Developer to implement SEO best practices across all new pages and campaigns. Requirements ·         3–5 years of experience in SEO strategy and technical implementation. ·         Proven ability to fix complex SEO and performance issues. ·         Strong understanding of on-page, off-page, and technical SEO. ·         Skilled in tools such as SEMrush, Ahrefs, Screaming Frog, GA4, GTM, and GSC. ·         Experience tracking performance through dashboards and reports. ·         Familiarity with schema markup, site structure, and keyword optimization. ·         Excellent analytical and communication skills with attention to detail. ·         Strong collaboration skills and ability to work cross-functionally. ·         (Bonus) Experience with HubSpot, WordPress, or other CMS platforms. Tools You’ll Use SEMrush | Ahrefs | Screaming Frog | GA4 | Google Tag Manager | Google Search Console | ClickUp | Google Drive | OneDrive | Slack Benefits ·         Competitive compensation. ·         Full-time remote position with flexible working hours. ·         Opportunity to own SEO strategy and performance for a growing brand. ·         A collaborative team environment where your work directly impacts growth. How to Apply To apply, please include examples of previous SEO projects or case studies showing measurable results

Location: Brazil About our Client Our client is a fast-growing vehicle shipping and logistics company on a mission to simplify, accelerate, and improve the vehicle transport experience across North America. They are building an advanced digital platform supported by content, automation, and data. You’ll join a team that values creativity, strategy, and measurable results. The Role We’re looking for a skilled SEO Specialist who combines technical expertise with content strategy to improve our website’s visibility and performance. You’ll handle everything from technical audits and keyword research to on-page optimization and analytics tracking, ensuring our content consistently ranks and converts. Key Responsibilities ·         Conduct complete technical SEO audits to identify and resolve crawl, indexation, and performance issues. ·         Fix technical issues such as 404s, redirects, duplicate tags, canonical errors, and broken links. ·         Manage and optimize sitemaps, robots.txt, metadata, and structured data. ·         Research, plan, and execute keyword strategies aligned with marketing goals. ·         Collaborate with writers to optimize new and existing content for rankings and engagement. ·         Monitor site health, Core Web Vitals, and page speed improvements. ·         Manage GA4, Google Tag Manager, and Search Console to ensure accurate SEO data tracking. ·         Prepare periodic SEO reports with insights, trends, and actionable recommendations. ·         Support backlink cleanup, internal linking improvements, and ongoing content SEO updates. ·         Work closely with the WordPress Developer to implement SEO best practices across all new pages and campaigns. Requirements ·         3–5 years of experience in SEO strategy and technical implementation. ·         Proven ability to fix complex SEO and performance issues. ·         Strong understanding of on-page, off-page, and technical SEO. ·         Skilled in tools such as SEMrush, Ahrefs, Screaming Frog, GA4, GTM, and GSC. ·         Experience tracking performance through dashboards and reports. ·         Familiarity with schema markup, site structure, and keyword optimization. ·         Excellent analytical and communication skills with attention to detail. ·         Strong collaboration skills and ability to work cross-functionally. ·         (Bonus) Experience with HubSpot, WordPress, or other CMS platforms. Tools You’ll Use SEMrush | Ahrefs | Screaming Frog | GA4 | Google Tag Manager | Google Search Console | ClickUp | Google Drive | OneDrive | Slack Benefits ·         Competitive compensation. ·         Full-time remote position with flexible working hours. ·         Opportunity to own SEO strategy and performance for a growing brand. ·         A collaborative team environment where your work directly impacts growth. How to Apply To apply, please include examples of previous SEO projects or case studies showing measurable results

Location: Argentina About our Client Our client is a fast-growing vehicle shipping and logistics company on a mission to simplify, accelerate, and improve the vehicle transport experience across North America. They are building an advanced digital platform supported by content, automation, and data. You’ll join a team that values creativity, strategy, and measurable results. The Role We’re looking for a skilled SEO Specialist who combines technical expertise with content strategy to improve our website’s visibility and performance. You’ll handle everything from technical audits and keyword research to on-page optimization and analytics tracking, ensuring our content consistently ranks and converts. Key Responsibilities ·         Conduct complete technical SEO audits to identify and resolve crawl, indexation, and performance issues. ·         Fix technical issues such as 404s, redirects, duplicate tags, canonical errors, and broken links. ·         Manage and optimize sitemaps, robots.txt, metadata, and structured data. ·         Research, plan, and execute keyword strategies aligned with marketing goals. ·         Collaborate with writers to optimize new and existing content for rankings and engagement. ·         Monitor site health, Core Web Vitals, and page speed improvements. ·         Manage GA4, Google Tag Manager, and Search Console to ensure accurate SEO data tracking. ·         Prepare periodic SEO reports with insights, trends, and actionable recommendations. ·         Support backlink cleanup, internal linking improvements, and ongoing content SEO updates. ·         Work closely with the WordPress Developer to implement SEO best practices across all new pages and campaigns. Requirements ·         3–5 years of experience in SEO strategy and technical implementation. ·         Proven ability to fix complex SEO and performance issues. ·         Strong understanding of on-page, off-page, and technical SEO. ·         Skilled in tools such as SEMrush, Ahrefs, Screaming Frog, GA4, GTM, and GSC. ·         Experience tracking performance through dashboards and reports. ·         Familiarity with schema markup, site structure, and keyword optimization. ·         Excellent analytical and communication skills with attention to detail. ·         Strong collaboration skills and ability to work cross-functionally. ·         (Bonus) Experience with HubSpot, WordPress, or other CMS platforms. Tools You’ll Use SEMrush | Ahrefs | Screaming Frog | GA4 | Google Tag Manager | Google Search Console | ClickUp | Google Drive | OneDrive | Slack Benefits ·         Competitive compensation. ·         Full-time remote position with flexible working hours. ·         Opportunity to own SEO strategy and performance for a growing brand. ·         A collaborative team environment where your work directly impacts growth. How to Apply To apply, please include examples of previous SEO projects or case studies showing measurable results

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Remote-EU Workplace: remote Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.   We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies. Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team. We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of Metabase.   Our customers are software engineers, data engineers, and data analysts, and they appreciate getting help and advice from experts just like them. What you’ll do Talk to our users to understand their goals and challenges Help customers design and optimize their Metabase implementation Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed. Solve complex problems and troubleshoot customer issues Collaborate with our technical communicators to create educational materials for our customers Serve as the voice of the customer to our product and engineering teams and help drive product development About you Enjoy helping people and solving their problems Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases Strong database and SQL skills Strong technical expertise in at least two of the following areas, including the ability to investigate and diagnose complex technical issues: Designing, developing, and troubleshooting web applications Managing and troubleshooting infrastructure (Docker, AWS, GCP, or similar) Managing, troubleshooting, and optimizing databases Nice to have Experience with Metabase or other BI tools Experience working for an open source product Fluency in multiple languages (this is helpful as our users are worldwide) Why join us? We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done. Meetings are rare, efficient, and your time is respected. Every week brings new complex challenges and opportunities to learn.  If you thrive on solving complex problems and enjoy continuous learning, you'll find this role exciting and engaging. You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team. Here’s some quotes from real customers about working with Success Engineering:   “The Metabase Success Engineering team is amazing! Outlier in the industry, IMO”   “Tony really took the time to understand our issue and explain things with the perfect level of detail. Just brilliant”   “Incredible help as always from Luis. Not joking, he’s the best contact we have out of all of the vendors I’ve communicated with. Understanding, courteous and resourceful!”   “LeAnn clearly went above and beyond on a bit of an esoteric issue I ran into while casting dates and trying to join questions. We confirmed it was a bug, and I'm hopeful the team will respond quickly to this issue, but I have an exceptionally good interaction with LeAnn and really appreciated her expertise with the product.”   “It was awesome: Zoltan suggested a solution I hadn't asked for, or had even expected. And he quickly fixed the issue for me.” We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.   For U.S. applicants: Metabase participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.   E-Verify Participation Notice (English/Spanish) Right to Work Notice (English/Spanish)