Location: Lisbon
Workplace: Hybrid
Role Highlights:
- Title: Stock & Logistics Manager
- Department: Global Manufacturing Organization
- Reports to: Head of MAITE, Optics
- Location: Lisbon, Portugal
- Type of Contract: Permanent
- Working model: On-site
- Employment is subject to applicable security screening (incl. SUPO, where required)
About the role
As a Stock Manager, you lead the flow of materials, components, and finished goods across ICEYE's manufacturing operations, ensuring the right parts are available at the right time to support production. You will own inventory management, warehousing, and inbound/outbound logistics across multiple sites, working closely with Procurement, Production Planning, Manufacturing, and Quality to keep materials moving efficiently through a fast-paced, rapidly scaling supply chain.
This is a hands-on leadership role: you will develop the warehouse and logistics team, manage relationships with freight providers and logistics partners, and drive continuous improvement to build the systems and processes that support ICEYE's growth.
This is a talent pool posting.
We are building our Lisbon manufacturing organisation ahead of site ramp-up. We expect this role to open formally in Q4 2026. Applying now registers your interest early and puts you at the front of the process when the req goes live.
Who We Are
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
What you will do
- Manage the end to end flow of materials, components, and finished goods across ICEYE's manufacturing sites, ensuring timely and accurate movement of inventory to support production schedules.
- Oversee inbound and outbound logistics, including freight forwarding, customs clearance, and coordination with carriers and third party logistics providers.
- Work to execute the compliance with international trade regulations, including ITAR, EAR, and dual use export controls
- Develop and maintain relationships with suppliers, carriers, and logistics partners to secure reliable service, and capacity during periods of high demand.
- Monitor and optimise inventory levels across sites to balance availability against cost, reducing excess stock and avoiding shortages that could delay manufacturing.
- Define and track key logistics performance indicators such as on time delivery, lead times, freight cost, and inventory accuracy, and drive continuous improvement against these measures.
- Coordinate with procurement, production planning, and quality teams to align logistics activity with broader supply chain and manufacturing priorities.
- Manage the handling, packaging, and transport of sensitive and high value aerospace components in line with quality standards such as AS9100 and relevant ECSS requirements.
- Lead, develop, and support the logistics team, setting clear objectives and fostering a culture of safety, accountability, and operational excellence.
- Identify and implement process improvements and automation opportunities to increase efficiency and scalability as the business grows.
- Manage logistics risk, including contingency planning for supply disruptions, geopolitical factors, and transport delays.
What we’re looking for
Must haves:
- Experienced in working in a structured production environment, within Aerospace, Automotive or similar.
- 3-5 years experience of working in a logistics environment
- Experience working with Warehouse Management (WMS) systems and processes
- Experience of working with inbound and outbound shipping flows
- Experience of managing a team, with clear background of developing and scaling
- Experience of working with an ERP system, such as SAP
- Strong experience and competence using Excel and or Google Sheets
Application Process
- Screening with Talent Team
- Hiring Manager Interview
- Meet the Team Interview (Technical case)
- FInal Interview.
Working at ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
How We Work (Our Values)
- Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
Benefits
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
Base salary range for this position is dependant on experience, and will be negotiated individually.
Our Commitment to Diversity, Equity, and Inclusion
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Lisbon
Workplace: OnSite
Role Highlights:
- Title: Facility & Lab Manager
- Department: Global Manufacturing Organization
- Reports to: Head of MAITE, Optics
- Location: Lisbon, Portugal
- Type of Contract: Permanent
- Working model: On-site
- Employment is subject to applicable security screening (incl. SUPO, where required)
About the role
ICEYE is looking for a Facility & Lab Manager responsible for overseeing the operational readiness, safety, and performance of all MAITE production and laboratory environments. This includes ownership of cleanroom operations, ESD compliance, infrastructure maintenance, lab support, and overall facility safety and functionality.
The role ensures that all ICEYE facilities under MAITE operate reliably and efficiently to support production, integration, and testing activities. The Facility Management team works closely with AIT Engineering, Production, Stock Management, Operational Excellence, Logistics, and Supply Chain teams to enable continuous, safe, and high-quality satellite manufacturing operations.
This is a talent pool posting.
We are building our Lisbon manufacturing organisation ahead of site ramp-up. We expect this role to open formally in Q4 2026. Applying now registers your interest early and puts you at the front of the process when the req goes live.
Who We Are
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
What you will do
- Lead and develop the Facility Management team, ensuring safe, reliable, and compliant operation of all MAITE technical facilities and laboratories.
- Oversee and maintain environmental controls in production and test areas — including temperature, humidity, and particulate monitoring.
- Coordinate cleanroom readiness and compliance, ensuring proper usage, maintenance, and environmental control within defined standards (without owning cleanroom operations themselves).
- Manage preventive maintenance, equipment calibration, and infrastructure servicing to maintain continuous facility readiness.
- Plan and implement facility improvement projects and layout modifications in collaboration with AIT Engineering, Production, and Operational Excellence.
- Ensure all controlled environments comply with ESD, safety, and facility certification requirements, and lead regular audits and follow-ups.
- Collaborate closely with Stock Management, Logistics, and Supply Chain to ensure facility and storage areas support material flow and operational efficiency.
- Monitor facility performance indicators such as environmental stability, maintenance response times, and safety metrics, and drive continuous improvement actions.
- Manage service providers and external contractors to ensure effective and timely support aligned with ICEYE quality and safety standards.
- Coordinate and maintain training and certification programs related to facility safety, cleanroom entry, and ESD awareness for all relevant staff.
- Act as the primary point of contact for facility incidents or emergencies, ensuring effective response and minimal operational disruption.
What we’re looking for
Must haves:
- Bachelor’s degree or equivalent experience in Facilities Management, Industrial Engineering, Mechanical Engineering, or a related field.
- Minimum 5 years of experience in facility, lab, or operations management within a technical or high-reliability environment (e.g., aerospace, electronics, or defense).
- Strong understanding of ESD control, cleanroom standards, environmental monitoring systems, and preventive maintenance planning.
- Demonstrated experience managing contractors, service providers, and technical infrastructure projects.
- Hands-on, proactive, and structured work approach with excellent organizational skills.
- Strong communication and leadership capabilities; able to coordinate across multiple teams and stakeholders.
- Ability to work effectively in a fast-paced, evolving environment, maintaining composure and structure under pressure.
- Knowledge of safety and compliance frameworks applicable to controlled environments (e.g., ISO 14644, ECSS, or equivalent).
Application Process
- Screening with Talent Team
- Hiring Manager Interview
- Meet the Team Interview (Technical case)
- FInal Interview.
Working at ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
How We Work (Our Values)
- Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
Benefits
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
Base salary range for this position is dependant on experience, and will be negotiated individually.
Our Commitment to Diversity, Equity, and Inclusion
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
As IT Operations & Cyber Lead, you will manage Humanoid’s corporate IT environment, ensuring it is secure, reliable, and scalable as the company grows.
This is a hands-on leadership role, combining responsibility for end-user computing, identity and access management, corporate networking, and cyber security operations.
You will partner closely with:
- Engineering team, who manage product infrastructure (AWS, CI/CD, robotics environments);
- ITSM Lead, who manages service process, management and support
- The IT Director, to align on overall strategy, operational reliability, governance, and security maturity with business growth.
WHAT YOU'LL DO
- Own Humanoid’s corporate IT environment – covering endpoints, networks, identity, and security – ensuring reliability, scalability, and compliance.
- Lead end-user computing and identity management, including device lifecycle, MDM, SSO/MFA, and access provisioning in partnership with ITSM.
- Implement, operate and continually improve cyber defences across endpoints and SaaS platforms: vulnerability management, EDR/SIEM, and incident response.
- Manage vendors and core infrastructure partners, ensuring cost-effective delivery, timely patching, and contract governance.
- Maintain secure, high-performance connectivity for offices, labs, and remote users; coordinate with Engineering on network separation and integration.
- Define and enforce IT and security standards, policies, and backup / recovery procedures that meet ISO 27001 / SOC 2 / GDPR expectations.
- Monitor and report IT and security health, highlighting risks, incidents, and KPIs to the IT Director, and feed improvements into the IT roadmap.
WHAT WE'RE LOOKING FOR
- Proven experience leading IT operations and cyber operations in high-growth or technology-driven organisations.
- Hands-on expertise in:
- Identity & Access Management (Google Workspace, Azure AD, Okta or similar)
- Endpoint Management (Intune, Jamf, or similar)
- Corporate Networking (LAN / Wi-Fi / VPN / firewalls)
- Cyber Security Operations (EDR, SIEM, vulnerability management, incident response)
- Demonstrated ability to define and enforce standards and processes that combine agility with control.
- Strong vendor and stakeholder-management capability.
- Excellent communication skills; able to bridge technical and non-technical audiences.
- Comfortable in a start-up/scale-up environment — pragmatic, adaptable, and ownership-driven.
Desirable
- Experience supporting ISO 27001 or SOC 2 certification efforts.
- Experience automating IT workflows via scripting (PowerShell, Python, or equivalent).
- Exposure to robotics, IoT, or AI product environments.
- Knowledge of ITIL-based service processes.
- Familiarity with secure development or DevSecOps concepts.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Simple Life is the #1 AI-powered health coaching app for adults who want to lose weight and enjoy a healthier lifestyle—without the stress or extremes. Our mission is to empower people to feel their best every day. By challenging traditional, restrictive approaches, Simple offers a more sustainable method grounded in ease, personalization, and real-life support. Simple has had over 17 million downloads and more than 300,000 5-star reviews, having helped millions lose weight successfully and sustainably. Simple has earned recognition as Best Virtual Coach and one of the Top 100 AI companies — all thanks to a dedicated global team driving real impact. With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits.
Simple is looking for a Senior Data Engineer to join our Tech team. Push the pace of innovation and build a future of a healthier world with us!
Задачи:
— Design, build, and maintain streaming pipelines.
— Develop custom ingestion pipelines from third-party APIs, webhooks, and SDKs.
— Migrate existing data ingestion pipelines from SaaS tools to our own infrastructure.
— Deliver data to the raw layer of our Snowflake warehouse with schema consistency, idempotency, and resilience to malformed or late data.
— Evolve the existing AWS streaming stack (Kinesis, SQS, Lambda, API Gateway), improving cost efficiency, observability, and resilience.
— Maintain infrastructure as code (Terraform) for ingestion and processing resources.
— Monitor pipelines, troubleshoot, and resolve incidents.
— Contribute to our ongoing work on safe data access for AI agents and tooling.
— Continuously improve ingestion architecture, tooling, and engineering practices.
Требования:
— 5+ years of commercial Python experience in a backend or data engineering role.
— Solid understanding of distributed systems architecture, including load balancing, sharding, and trade-offs between synchronous and asynchronous processing.
— Hands-on experience with cloud services, preferably AWS (Lambda, API Gateway, containers in ECS/EKS).
— Experience building streaming pipelines (Kinesis, SQS, or equivalents).
— Experience with infrastructure as code (Terraform or equivalents).
— Working knowledge of SQL: ability to read and write queries, including joins and window functions.
— Commercial experience with real-world production data: ability to design systems that gracefully handle messy, duplicated, delayed, or malformed input.
— Solid understanding of how data flows through production systems, including the ability to anticipate and prevent downstream issues.
— Operational mindset: comfortable owning production systems and monitoring them.
— Ability to make architectural decisions independently and review the work of teammates.
Желательно:
— Strong SQL and data modeling skills.
— Experience with Snowflake and dbt.
— Experience with workflow orchestrators (Airflow, Dagster, Prefect, or equivalents).
— Experience working with analytics and product teams as a data provider.
— Experience working with sensitive or regulated data.
Условия:
— Open-minded teams, a welcoming and inclusive company culture.
— Competitive salary package based on expertise, skillset, and impact plus stock options.
— In-office, remote and hybrid work opportunities.
— Equipment needed for productivity.
— Premium SIMPLE subscription.
— 21 days annual leave plus bank holidays.
— Flexible hours focusing on results, not desk time.
О компании и ценностях:
— Data-driven decision making.
— Focus on impact and speed.
— Ownership and responsibility.
— Encouragement to push limits and innovate.
— Team accountability and collaboration.
Location: United States
Workplace: Remote
WHO WE ARE
Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond.
Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it.
We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career.
If that kind of challenge gives you energy, we’d love to meet you.
Please note: For this role, we are only able to hire in the United States.
ABOUT THE ROLE
As the search landscape shifts and our market gets more crowded, Help Scout is investing more than ever in paid and performance marketing to accelerate signups, expand brand awareness, and diversify how we reach customers.
It's an exciting time to be here. We've got a best-in-market product story, strong creative assets, and stellar copywriting. What we need now is a strategic owner to take our performance marketing motion from early-stage to a durable growth engine that fuels our self-serve, product-led, and sales-assisted growth. You'll report to the VP of Marketing, setting and executing the strategy for how Help Scout invests in paid channels while building deep partnerships across Marketing, Sales, Product, Support, and company leadership.
In this role, you will:
- Own performance marketing strategy. Set the quarterly and long-term strategy for how paid, lifecycle, and conversion work together to hit the signups number, defining what's needed from each channel and building the plan B when something's off. You'll be the person leadership turns to for the full picture of paid performance.
- Move Help Scout upmarket. Own iteration of ad copy, creative, bidding strategy, and budget allocation across paid search and display, and set the bar for how we drive both our horizontal motion for volume and our vertical motion for larger deals.
- Build the business case for new channels. Identify and evaluate new channel investments, paid social, affiliate, direct mail, OOH, and drive alignment with leadership on where to place new bets and how to measure them.
- Partner on pipeline outcomes. Work closely with Sales and RevOps to connect paid spend to pipeline and revenue, not just top-of-funnel volume, and make sure channel investment decisions reflect what's actually converting downstream.
- Partner to grow organic and paid in harmony. Work with content, social, SEO, and AEO to make sure paid and organic acquisition reinforce each other rather than compete for the same ground.
- Represent Help Scout's performance marketing point of view. Bring an informed perspective on where the paid landscape is heading, and use that expertise to keep Help Scout ahead of a crowded, competitive market.
- Own our presence in AI-driven discovery. As search shifts toward AI overviews and LLM-based answers, you'll define how Help Scout shows up in that landscape alongside traditional paid and organic search.
- Shape the future of the function. This is currently an individual contributor role with agency support. You'll build the roadmap for what performance marketing needs to look like over the next 12-18 months, including where headcount should come in as the motion scales.
ABOUT YOU
- You have at least 7+ years in performance or growth marketing, including experience owning strategy for a B2B SaaS company.
- You have significant experience in paid/performance marketing, with a track record of owning strategy for B2B SaaS companies – not just executing campaigns.
- You're an expert across paid channels and know the search landscape and the benchmarks that matter (PPC, CPM, ROAS), and you can identify which channels and investments matter most for the business right now.
- You have a scrappy, results-driven mindset. You're comfortable working with ambiguity, a modest budget, and a lean marketing team, and you know how to out-creative the competition while also spending in the right way to drive results.
- You have strong analytical skills, with deep experience in tools like Google Analytics, Google Tag Manager, and attribution platforms, and you know how to turn data into a clear recommendation for leadership.
- You know how to run rapid experimentation and adapt strategy based on what the data tells you – and you have a plan B ready before you need it.
- You use AI tools daily to improve your output, and you can point to specific examples where AI changed the speed, quality, or scale of what you delivered.
- You have excellent verbal and written communication skills, know how to communicate and build relationships across a remote, async organization, and can present insights and strategy to senior leaders and cross-functional teams.
- Bonus: you have experience managing an agency and/or direct reports to execute a paid marketing strategy.
COMPANY VALUES
HAPPY TO HELP
Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community.
CRAFT OVER CONVENTION
Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight.
PROGRESS NOT PERFECTION
Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better.
OWN THE OUTCOME
Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along.
Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/.
BENEFITS AND PERKS
- Competitive salary and an internal, transparent salary formula based on market data
- Flexible time off – you choose the holidays and vacations that make sense for you
- 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
- A home office stipend to help you get set up and productive
- A co-working stipend up to $300 a month if you choose to work out of your house
- A yearly professional development stipend of $1,800 to help you grow in your craft
- If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.
HIRING GUIDELINES:
All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements.
We do not sponsor visas. Teammates must already be authorized to work from their home country.
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.
A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS
While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.
On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process.
Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.
Location: London, United Kingdom
Workplace: onsite
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning. We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success. Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide.
As an Assistant Facilities Manager, you will support the Building Manager in the day-to-day operation of university campus buildings, helping to ensure a safe, compliant, welcoming, and high-performing environment for students, staff, and visitors. Supporting our institutions by enabling them to focus on providing our students with the best education experiences. Your mission is to create an inspiring educational environment that enables our institutional stakeholders to succeed and every student to thrive.
Summary of role:
Act as the first point of contact for facilities-related enquiries, delivering excellent customer service to students, staff, visitors and stakeholders.
Support the day-to-day operation of campus buildings, overseeing maintenance activities, contractor performance and essential facilities services including cleaning, security and waste management.
Assist with health, safety and compliance activities, including inspections, audits, statutory testing, risk assessments and emergency procedures.
Maintain accurate facilities records, compliance documentation and management system data, while supporting budgeting, reporting and sustainability initiatives.
Contribute to building improvement, refurbishment and operational projects, identifying opportunities to enhance service quality, efficiency and the campus experience.
Requirements
Essential
Facilities Management qualification, apprenticeship, or equivalent practical experience.
Health & Safety qualification (or willingness to work towards one).
Experience within facilities, estates, property or building services.
Strong customer service, stakeholder management and communication skills.
Good understanding of facilities management and workplace health & safety.
Strong organisational, administrative and Microsoft Office skills.
Ability to manage priorities, solve problems and work proactively.
Desirable
NEBOSH General Certificate and/or IWFM membership.
Experience in higher education, commercial office or multi-occupancy environments.
Experience using CAFM systems and supporting health & safety compliance.
Knowledge of hard and soft FM services, contractor management and statutory compliance requirements.
Experience working with Building Management Systems (BMS).
What we offer:
Contributory Pension Scheme -
5% personal contribution & 3% Company contribution, so you can build long-term financial security with added benefits of the company contributions.
Season Ticket Loan (T&C's apply) -
spread the cost of your commute with an interest-free travel loan.
Training & Development opportunities (T&C's apply) -
access to short courses via FutureLearn and Group-wide professional development programmes.
Staff Discount Scheme -
via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc
Employee Assistance Programme -
confidential support for your wellbeing, whenever you need it.
We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search.
GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
Our data privacy policy can be viewed
here
.
Location: London, United Kingdom
Workplace: onsite
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning. We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success. Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide.
As an Assistant Facilities Manager, you will support the Building Manager in the day-to-day operation of university campus buildings, helping to ensure a safe, compliant, welcoming, and high-performing environment for students, staff, and visitors. Supporting our institutions by enabling them to focus on providing our students with the best education experiences. Your mission is to create an inspiring educational environment that enables our institutional stakeholders to succeed and every student to thrive.
Summary of role:
Act as the first point of contact for facilities-related enquiries, delivering excellent customer service to students, staff, visitors and stakeholders.
Support the day-to-day operation of campus buildings, overseeing maintenance activities, contractor performance and essential facilities services including cleaning, security and waste management.
Assist with health, safety and compliance activities, including inspections, audits, statutory testing, risk assessments and emergency procedures.
Maintain accurate facilities records, compliance documentation and management system data, while supporting budgeting, reporting and sustainability initiatives.
Contribute to building improvement, refurbishment and operational projects, identifying opportunities to enhance service quality, efficiency and the campus experience.
Requirements
Essential
Facilities Management qualification, apprenticeship, or equivalent practical experience.
Health & Safety qualification (or willingness to work towards one).
Experience within facilities, estates, property or building services.
Strong customer service, stakeholder management and communication skills.
Good understanding of facilities management and workplace health & safety.
Strong organisational, administrative and Microsoft Office skills.
Ability to manage priorities, solve problems and work proactively.
Desirable
NEBOSH General Certificate and/or IWFM membership.
Experience in higher education, commercial office or multi-occupancy environments.
Experience using CAFM systems and supporting health & safety compliance.
Knowledge of hard and soft FM services, contractor management and statutory compliance requirements.
Experience working with Building Management Systems (BMS).
What we offer:
Contributory Pension Scheme -
5% personal contribution & 3% Company contribution, so you can build long-term financial security with added benefits of the company contributions.
Season Ticket Loan (T&C's apply) -
spread the cost of your commute with an interest-free travel loan.
Training & Development opportunities (T&C's apply) -
access to short courses via FutureLearn and Group-wide professional development programmes.
Staff Discount Scheme -
via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc
Employee Assistance Programme -
confidential support for your wellbeing, whenever you need it.
We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search.
GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
Our data privacy policy can be viewed
here
.
Location: Remote - European Region
Workplace: hybrid
Coinspaid Dev is the engineering brand behind the technology, infrastructure, and R&D expertise built within Coinspaid. With more than 120 engineersand over 11 years of industry experience, Coinspaid Dev brings together software engineering, infrastructure, security and R&D teams with experience building distributed systems and blockchain infrastructure operating across more than 20 blockchain networks.
Coinspaid Dev emerges as an independent engineering brand with a straightforward mission: to advance blockchain infrastructure engineering and contribute practical expertise back to the industry. The structure is new. The experience behind it is not.
Responsibilities:
Manage and troubleshoot complex distributed large-scale software systems
Build scalable, secure and reliable container-based infrastructure
Automate software delivery processes with CI/CD pipelines
Collaborate within DevOps, development, security, compliance teams
Ensure the security and stability of the infrastructure
Improvement and strengthening DRP
On-going DevOps activities in support of development/deployment/testing processes
Requirements:
3+ years of experience in DevOps, SRE, or data platform/infrastructure related field
Experience of operating stateful/distributed systems in production, good understanding of systems fundamentals (networking, storage, scaling)
Hands-on experience with cloud platforms (Azure, AWS, or GCP) and Kubernetes
Experience with Infrastructure as Code (e.g., Terraform)
Familiarity with modern deployment practices (e.g., GitOps with ArgoCD/Flux)
Development and scripting skills (Python, Bash)
Expertise in any observability solutions (Prometheus stack, etc)
Linux system administration expertise
Understanding of DevOps security principles
Troubleshooting skills
Good communication skills
Proficiency in English and Russian, written and verbal
Nice to have:
Terragrunt
Azure, and/or GCP
Why join CryptoProcessing by Coinspaid
You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.
At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.
We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.
Flexible Benefits
Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.
Work & Flexibility
Fully remote work from almost anywhere
Optional offices and relocation support
Flexible, async-friendly environment
Growth & Learning
Budget for courses, certifications, and professional development
Language learning support
Cross-team learning and knowledge sharing
Wellbeing & Support
Medical insurance or reimbursement depending on location
Access to mental health support
Financial support for important life events
Extras
Merch shop with rewards system
Team offsites and company events
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/
Location: Bengaluru, Karnataka, India, APAC
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
dbt Fusion is building the next generation of data execution and connectivity infrastructure, enabling dbt workloads to run efficiently across diverse compute engines and data platforms. As a Senior Engineer on the Fusion Adapters and Connectivity team, you’ll design and ship core abstractions powering how dbt communicates with execution systems — leveraging Rust, Go, Arrow, and emerging open standards. This is a rare opportunity to work at the intersection of systems programming, database internals, and high-visibility open-source development. Your work will shape a foundational platform leveraged across the dbt ecosystem and the broader data community.
What You’ll Do
Design, build, and maintain Rust-first connectivity layers, execution APIs, and adapter scaffolding.
Partner with teams building the dbt compiler, semantic layer, and runtime to evolve adapter interfaces and system boundaries.
Contribute to Arrow/ADBC and other open-source specifications or implementations, strengthening the data ecosystem.
Own CI, testing frameworks, profiling, error reporting surfaces, and release readiness for Fusion adapters.
Debug complex interoperability and performance issues across drivers, engines, and compute domains.
Collaborate with internal and community maintainers to review PRs, write RFCs, and evolve public code architectures.
Mentor engineers on systems best practices and contribute to shared patterns around resilience, debuggability, and API clarity.
Skills We’re Looking For
Strong programming background in Rust, Go, C++ or similar performance-oriented languages.
Experience designing or maintaining SDKs, libraries, connectors, or compute/data integration codebases.
Exposure to data warehouses, query engines, Arrow/columnar ecosystems, or execution runtimes.
A desire to build foundational platform components that other teams and community members rely on.
Comfort working in public code review loops, async-first communication, and collaborative RFC processes.
A mindset grounded in debuggability, reliability, and ownership in ambiguous problem spaces.
You’ll have an edge if you have:
Contributed to or interacted with Arrow, ADBC, DuckDB, Presto, DataFusion, Spark, ClickHouse, or similar engines.
Experience shaping adapter/plugin standards, driver contracts, or architectural interfaces used by others.
Familiarity with Rust async ecosystems (tokio, tower, tracing) or Go concurrency practices.
Prior OSS governance experience — triaging issues, reviewing PRs, or working with community maintainers.
An interest in building developer-experience layers or scaffolding frameworks for adapter authors.
Qualifications:
6+ years experience in software engineering, with strong systems-level skills.
2+ years working in open-source, SDK, runtime, or low-level integration environments.
Bachelor’s degree in Computer Science / related field or equivalent experience through industry OSS contributions.
#LI-REMOTE
#LI-SA1
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Athens; Limassol; Nicosia
Workplace: hybrid
The Role:
We’re looking for an experienced Data Analyst to join our Data Science team and turn complex data into meaningful insights that drive smarter decisions. In this role, you’ll work with large and diverse datasets, uncover patterns and opportunities, and use advanced analytics to help solve real business challenges.
If you’re naturally curious, enjoy tackling complex problems, and are passionate about transforming data into actionable insights, this is an opportunity to make a real impact in a fast-paced, data-driven environment.
The main responsibilities of the position include:
Apply statistical analysis and data mining techniques to extract meaningful insights from large datasets
Perform exploratory data analysis (EDA) to
identify
trends, patterns, and anomalies
Develop reports, dashboards, and visualizations to communicate insights and
monitor
key business metrics.
Support the evaluation and assessment of machine learning models through data analysis and performance reporting.
Contribute to the development of the department’s data science strategy and
identify
opportunities where data science can deliver business
value
Ensure
high standards
in data preparation, feature engineering, model evaluation, documentation, and code quality
Collaborate with cross-functional teams including data engineers, data scientists, software engineers, product owners, and business stakeholders
Present insights, analysis results, and recommendations to both technical and non-technical audiences
Ensure adherence to best practices in data quality, version control, and reproducible analytics
Main requirements:
University degree in Mathematics, Physics, Computer Science, Engineering, Data Science, or a related quantitative field
At least 3 years of experience in data science including hands on experience with Data Analysis
Strong programming skills in
Python
, with hands-on experience using
Pandas, NumPy
, and other data analysis libraries.
Experience with visualization libraries in Python, such as Matplotlib, Seaborn, or
Plotly
Hands-on experience with
data visualisation and BI tools
, such as Power
BI.
Solid
understanding of statistics and data mining techniques
Experience working with relational and non-relational databases
Basic knowledge of
Machine Learning concepts and techniques
, with an interest in applying them to real-world data problems.
Strong
analytical and problem-solving skills
, with excellent attention to
detail.
Excellent
communication skills and the ability to work collaboratively in a team environment
Benefit from:
Attractive
remuneration
package plus performance related reward
Private health insurance
Corporate pension fund
Intellectually stimulating work environment
Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
Let’s
Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Bring It to Life – Role-Specific Take-Home Task
Final Connection – Final Interview
All applications will be treated with strict confidentiality!
By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.
Location: Europe; Canada; New York
Workplace: Remote
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Role Overview:
At Cohere, we're pushing the boundaries of what these technologies can achieve for production environments, and we're seeking a senior engineer who understands the practical challenges of making AI systems work at scale. This role demands deep technical expertise in production environments and the ability to bridge research concepts with real-world implementations.
This position is hands-on and engineering-driven. You'll focus on production systems, experiment with frontier models, and collaborate with talented engineers to build scalable, production ready solutions. We strive for excellence in both engineering and science by meticulously designing experiments and design docs. We blend engineering and research seamlessly. Everyone contributes to both, depending on organizational needs. We provide access to world class compute resources, data, and talent to ensure you can do your best work. This role is perfect for you if you:
- Have a deep passion for quality work.
- Enjoy tuning and optimising large LLM models.
- Comfortable working with people with different levels of software engineering skills, from beginner to more advanced.
- Comfortable diving into complex ML codebases to identify and resolve issues, ensuring the smooth operation of our systems.
- Thrive in a fast-paced, technically challenging environment, where you can contribute your innovative ideas and solutions.
Key responsibilities:
- Design and write high-performing and scalable software for training models.
- Develop new tools to support and accelerate research and LLM training.
- Coordinate with other engineering teams (Infrastructure, Efficiency, Serving) and the scientific teams (Agent, Multimodal, Multilingual, etc.).
- Research, implement, and experiment with ideas on our cluster and data infrastructure.
- Collaborate, Collaborate, and Collaborate with other scientists, engineers, and teams!
Qualifications:
- Extremely strong software engineering skills.
- Value test-driven development methods, clean code, and strive to reduce technical debts at all levels.
- Proficiency in Python and related ML frameworks such as JAX, Pytorch and/or XLA/MLIR.
- Experience using and debugging large-scale distributed training strategies (memory/speed profiling).
- Experience with distributed training infrastructures (Kubernetes) and associated frameworks (Ray).
- Experience in ML and LLM academic research.
Working Location:
This role can be based remotely or from one of our office locations listed on the job description - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: Limassol Cyprus
Workplace: OnSite
Scorewarrior is a game developer based in Limassol, Cyprus. The company focuses on the 4X strategy genre, with an ambitious goal to grow its hit game, Total Battle, to become the No.1 strategy game in the world. Our team consists of 200+ passionate, talented, self-driven, and continually developing professionals who love making high-quality games.
ABOUT THE POSITION
We are looking for an experienced HR Specialist to join our HR team in Cyprus. In this role, you will manage and continuously improve day-to-day HR operations, provide timely and reliable support to employees, and help build scalable processes for our growing international team.
You will focus on delivering a smooth employee experience, optimizing workflows, maintaining HR systems and documentation, and driving automation initiatives. You will ensure that HR operations are accurate, compliant, well-structured and easy to scale.
This is an ideal role for someone who enjoys supporting people, bringing structure to complex processes and finding smarter, more efficient ways of working.
YOUR RESPONSIBILITIES:
- Manage day-to-day HR operations and support the full employee lifecycle, including onboarding, probation, internal changes, employee documentation and offboarding.
- Ensure HR processes and documentation comply with Cyprus labor law, applicable regulations and internal company policies.
- Develop, update and maintain HR policies, procedures, guidelines, checklists, templates and other internal documentation.
- Identify process gaps, operational risks and opportunities to standardize, optimize and automate HR workflows, systems, tools and integrations.
- Ensure accurate employee data management across HR systems, trackers and internal tools, promptly identifying and resolving discrepancies.
- Prepare HR reports, track operational metrics, provide data for internal decision-making and guide employees and managers on established HR policies and processes.
- Support the implementation of scalable HR solutions and continuously improve operational efficiency and employee experience.
- Collaborate with Legal, Finance, Recruitment, Administration and other internal teams on HR-related matters and cross-functional projects.
WHAT WE EXPECT:
- 2+ years of experience in HR Operations, People Operations or HR Administration, with a strong understanding of employee lifecycle processes and Cypriot employment law.
- Experience working with HRIS platforms (HiBob is a strong advantage), Excel or Google Sheets, with confidence in handling HR data, reports and spreadsheets.
- Experience implementing automations and optimizing repetitive workflows.
- Excellent attention to detail, strong ownership and the ability to manage multiple priorities independently.
- Good communication skills and the ability to handle confidential information.
- Upper-Intermediate English (B2+) or higher.
WHAT WE OFFER:
- A team of professionals with a passion for gamedev and a drive to make Total Battle the #1 strategy MMO game.
- An excellent remuneration package, including a 13th salary.
- Full relocation coverage for you and your family to Cyprus (Limassol).
- A modern, sunny office close to the sea.
- Private health insurance for you and your family members.
- A monthly pre-school, school, and university allowance for employees' children.
- Lunch compensation.
- A sports and fitness allowance.
- Company-funded personal development opportunities (professional and language courses, books, etc.).
- Bonuses for outstanding results, years of service, marriage, and childbirth.
Join us in shaping a smarter, more people-focused workplace, where seamless HR automation and thoughtful employee support come together to make every working day better.
Location: Remote or Mississauga
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Team Summary
This team will serve as the product owner for the machine learning platform capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support traditional machine learning (ML) and hybrid ML/LLMsolutions. This centralized team with deep specialization will closely integrate with key horizontal partners to ensure delivery of safe, scalable, and high-impact AI products.
Job Summary
The Principal AI Machine Learning Platform Engineer will set the technical vision and strategy for the machine learning platform that powers ML and generative AI development across PointClickCare, partnering with Product and Engineering leadership to align that direction with product and business goals. As the technical authority for the ML platform, the Principal Engineer will define the reference architectures, standards, and roadmap for the pipelines, tooling, and infrastructure used for model training, deployment, serving, and monitoring, and will provide technical leadership and mentorship to raise the engineering bar for ML systems company-wide.
Key Responsibilities
Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform.
Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon.
Set the direction and best practices for MLOps across the company — including CI/CD for models, model registry, feature stores, and experiment tracking — and drive build-vs-buy decisions for core platform components.
Establish the practices and architecture for reliability, observability, and performance of ML systems in production, including monitoring, alerting, and automated remediation.
Establish the security architecture for the ML platform, including authentication, role-based access control, audit logging, and compliance monitoring, and ensure adoption across teams.
Define secure, cost-efficient integration and infrastructure patterns for connecting the platform with existing systems, APIs, and data sources at scale.
Provide technical leadership and mentorship across engineering teams, guiding senior engineers and influencing the org-wide technical roadmap for ML infrastructure.
Qualifications & Skills
Expert level in Python and Java with strong software engineering fundamentals.
Deep experience designing and building ML platforms and ML Ops workflows at scale, familiarity with tools such as MLFlow, Kubeflow, Ray, and model-serving frameworks or equivalents.
Extensive experience with cloud platforms (AWS, Azure, and/or GCP), containerization, and orchestration (Docker, Kubernetes).
Demonstrated track record of setting technical direction and driving org-wide technical initiatives across multiple teams.
Preferred
Bachelor’s degree or higher in Computer Science, Machine Learning, or a related field.
Sufficient familiarity with Azure Machine Learning components, Databricks processing and serverless environments, and ML Frameworks to support strategic decision making
Demonstrable history of leading and sustaining build out of critical cross-team systems
Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.
Experience optimizing large model training and inference (including LLM serving) for performance and cost.
#LI-AJ1
#LI-remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $179,000-$224 000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
Location: Remote, USA
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Team Summary
This team will serve as the product owner for the machine learning platform capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support traditional machine learning (ML) and hybrid ML/LLMsolutions. This centralized team with deep specialization will closely integrate with key horizontal partners to ensure delivery of safe, scalable, and high-impact AI products.
Job Summary
The Principal AI Machine Learning Platform Engineer will set the technical vision and strategy for the machine learning platform that powers ML and generative AI development across PointClickCare, partnering with Product and Engineering leadership to align that direction with product and business goals. As the technical authority for the ML platform, the Principal Engineer will define the reference architectures, standards, and roadmap for the pipelines, tooling, and infrastructure used for model training, deployment, serving, and monitoring, and will provide technical leadership and mentorship to raise the engineering bar for ML systems company-wide.
Key Responsibilities
Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform.
Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon.
Set the direction and best practices for MLOps across the company — including CI/CD for models, model registry, feature stores, and experiment tracking — and drive build-vs-buy decisions for core platform components.
Establish the practices and architecture for reliability, observability, and performance of ML systems in production, including monitoring, alerting, and automated remediation.
Establish the security architecture for the ML platform, including authentication, role-based access control, audit logging, and compliance monitoring, and ensure adoption across teams.
Define secure, cost-efficient integration and infrastructure patterns for connecting the platform with existing systems, APIs, and data sources at scale.
Provide technical leadership and mentorship across engineering teams, guiding senior engineers and influencing the org-wide technical roadmap for ML infrastructure.
Qualifications & Skills
Expert level in Python and Java with strong software engineering fundamentals.
Deep experience designing and building ML platforms and ML Ops workflows at scale, familiarity with tools such as MLFlow, Kubeflow, Ray, and model-serving frameworks or equivalents.
Extensive experience with cloud platforms (AWS, Azure, and/or GCP), containerization, and orchestration (Docker, Kubernetes).
Demonstrated track record of setting technical direction and driving org-wide technical initiatives across multiple teams.
Preferred
Bachelor’s degree or higher in Computer Science, Machine Learning, or a related field.
Sufficient familiarity with Azure Machine Learning components, Databricks processing and serverless environments, and ML Frameworks to support strategic decision making
Demonstrable history of leading and sustaining build out of critical cross-team systems
Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.
Experience optimizing large model training and inference (including LLM serving) for performance and cost.
#LI-AJ1
#LI-remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $158,000-$198, 000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
Location: Greenwich, Connecticut, United States
About the Role
iCapital is seeking a Vice President or Senior Vice President to lead Pricing Strategy and support one of iCapital's most important strategic functions. This role sits at the center of key business decisions, partnering closely with senior executive leadership to develop pricing strategies that drive growth, profitability, and long-term enterprise value. This role will help shape pricing frameworks, evaluate client and product opportunities, assess competitive dynamics, and develop data-driven recommendations that balance commercial objectives with sustainable economics. Operating at the intersection of strategy, finance, analytics, and business development, this role offers significant executive visibility and the opportunity to influence firm-wide commercial strategy across products, channels, and geographies.
Responsibilities
Lead the firm's Pricing Committee, including agenda development, analysis, governance, recommendations, and follow-up actions.
Partner directly with executive leadership on strategic pricing decisions, commercial opportunities, and business growth initiatives.
Work with the Business Development, Relationship Management, Distribution, and Product teams to structure and price new business opportunities and strategic client engagements.
Build and lead a pricing strategy team responsible for reviewing client-specific requests, conducting analyses, and supporting commercial decision-making.
Design and enhance pricing frameworks that support product positioning, value-based pricing, and long-term competitive differentiation.
Own and maintain the Global Standard Pricing Compendium, ensuring pricing frameworks remain current, scalable, and consistently applied.
Build and maintain pricing precedents, historical decisions, and supporting documentation to improve consistency and decision quality.
Draft, implement, and maintain pricing policies, governance standards, and control procedures.
Develop pricing analyses, dashboards, and reporting on pricing trends, fee realization, take rates, margin performance, and business mix evolution.
Conduct market, competitor, and industry research to evaluate pricing trends, fee compression risks, and emerging commercial strategies.
Partner closely with Strategic Finance teams to model revenue opportunities, cost structures, profitability, and return on investment for pricing decisions.
Develop best-in-class disclosures and client-facing language describing iCapital's pricing methodologies, value proposition, and commercial arrangements.
Qualifications
9 - 15 years of experience in pricing strategy, management consulting, strategic finance, investment banking, private equity, corporate strategy, or other analytical and commercial leadership roles
Experience developing pricing strategies, commercial frameworks, revenue optimization initiatives, or profitability analyses within financial services, fintech, asset management, or related industries
Exceptional analytical capabilities, including financial modeling, business case development, pricing analytics, and quantitative decision support.
Demonstrated ability to influence senior executives and effectively communicate complex analyses to C-suite audiences and synthesizing large amounts of data into actionable recommendations and executive-ready presentations
Strong commercial judgment with the ability to balance revenue growth, profitability, client needs, and competitive positioning
Experience working cross-functionally with finance, sales, product, operations, legal, and executive leadership teams
Track record of building processes, governance frameworks, and scalable operating models in evolving organizations
Strong written and verbal communication skills with the ability to develop executive materials, committee presentations, policies, and client-facing content
Highly organized with exceptional attention to detail and the ability to manage multiple strategic initiatives simultaneously
Previous experience leading teams and developing talent is preferred
Advanced proficiency in Excel and PowerPoint; experience with pricing analytics, business intelligence, and financial planning tools are a plus
Benefits
The base salary range for this role is $160,000 to $240,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: New York, New York, United States
About the Role
iCapital is seeking a Vice President or Senior Vice President to lead Pricing Strategy and support one of iCapital's most important strategic functions. This role sits at the center of key business decisions, partnering closely with senior executive leadership to develop pricing strategies that drive growth, profitability, and long-term enterprise value. This role will help shape pricing frameworks, evaluate client and product opportunities, assess competitive dynamics, and develop data-driven recommendations that balance commercial objectives with sustainable economics. Operating at the intersection of strategy, finance, analytics, and business development, this role offers significant executive visibility and the opportunity to influence firm-wide commercial strategy across products, channels, and geographies.
Responsibilities
Lead the firm's Pricing Committee, including agenda development, analysis, governance, recommendations, and follow-up actions.
Partner directly with executive leadership on strategic pricing decisions, commercial opportunities, and business growth initiatives.
Work with the Business Development, Relationship Management, Distribution, and Product teams to structure and price new business opportunities and strategic client engagements.
Build and lead a pricing strategy team responsible for reviewing client-specific requests, conducting analyses, and supporting commercial decision-making.
Design and enhance pricing frameworks that support product positioning, value-based pricing, and long-term competitive differentiation.
Own and maintain the Global Standard Pricing Compendium, ensuring pricing frameworks remain current, scalable, and consistently applied.
Build and maintain pricing precedents, historical decisions, and supporting documentation to improve consistency and decision quality.
Draft, implement, and maintain pricing policies, governance standards, and control procedures.
Develop pricing analyses, dashboards, and reporting on pricing trends, fee realization, take rates, margin performance, and business mix evolution.
Conduct market, competitor, and industry research to evaluate pricing trends, fee compression risks, and emerging commercial strategies.
Partner closely with Strategic Finance teams to model revenue opportunities, cost structures, profitability, and return on investment for pricing decisions.
Develop best-in-class disclosures and client-facing language describing iCapital's pricing methodologies, value proposition, and commercial arrangements.
Qualifications
9 - 15 years of experience in pricing strategy, management consulting, strategic finance, investment banking, private equity, corporate strategy, or other analytical and commercial leadership roles
Experience developing pricing strategies, commercial frameworks, revenue optimization initiatives, or profitability analyses within financial services, fintech, asset management, or related industries
Exceptional analytical capabilities, including financial modeling, business case development, pricing analytics, and quantitative decision support.
Demonstrated ability to influence senior executives and effectively communicate complex analyses to C-suite audiences and synthesizing large amounts of data into actionable recommendations and executive-ready presentations
Strong commercial judgment with the ability to balance revenue growth, profitability, client needs, and competitive positioning
Experience working cross-functionally with finance, sales, product, operations, legal, and executive leadership teams
Track record of building processes, governance frameworks, and scalable operating models in evolving organizations
Strong written and verbal communication skills with the ability to develop executive materials, committee presentations, policies, and client-facing content
Highly organized with exceptional attention to detail and the ability to manage multiple strategic initiatives simultaneously
Previous experience leading teams and developing talent is preferred
Advanced proficiency in Excel and PowerPoint; experience with pricing analytics, business intelligence, and financial planning tools are a plus
Benefits
The base salary range for this role is $160,000 to $240,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Remote - US
About the Job:
Software powers the world, and LaunchDarkly empowers teams to deliver and control it safely. As a
Senior Backend Engineer
on the
Billing
team, you will own the systems that turn every plan, price, entitlement, and usage limit into revenue — checkout, subscription and entitlement APIs, usage metering, and the integrations to our billing, CRM, and finance systems. When billing is wrong, customers get the wrong product and we invoice the wrong amount. Correctness here is a commitment to our customers, not a nice-to-have.
You and your team will drive the modernization of our billing platform. Technologies include Go, TypeScript, Postgres, AWS, and Terraform. Exact tool match matters far less than deep backend judgment and a track record of safely changing systems that are not allowed to be wrong.
Responsibilities:
Design and build the systems that define our plans, pricing, entitlements, and limits, and expose them through our API.
Decompose billing from our monolith into services that are correct, testable, and independently deployable.
Own correctness end to end — usage metering, reconciliation, and the invoices and usage data customers see.
Operate what you build: SLOs, alerting, on-call, and fixing root causes rather than repeating mitigations.
Qualifications:
6+ years of professional software-engineering experience, with significant work on complex backend applications.
Experience decomposing a monolith
A track record on systems where correctness is non-negotiable, and the habits that come with it: idempotency, reconciliation, reversible migrations, and safe cutovers.
Proficiency in at least one backend language (Go, Rust, Python, etc.) and familiarity with cloud infrastructure (AWS or equivalent), plus strong production ownership including on-call.
Bonus
Billing, payments, or metering systems, or usage-based pricing.
Modeling entitlements, quotas, or multi-tenant limits.
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
- $191,800 - $263,670**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago -
$172,600 - $237,270**
Zone 3:
All other US locations -
$
163,000 - $224,070
**
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: New York City Office
Workplace: Hybrid
COMPANY DESCRIPTION
Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, "They'll be in touch soon." So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting.
ROLE DESCRIPTION
We're seeking a Clinical Criteria Escalations Specialist to support our Qualifications team, the product customers rely on to evaluate medical necessity and documentation requirements. In this role, you'll own customer feedback, custom criteria requests, and clinical escalations, determining whether feedback represents a true criteria issue, a payer policy interpretation question, a documentation gap, or a customer-specific preference, and turning it into clear, actionable guidance.
This is a great fit for an RN or LPN with experience in utilization management, prior authorization, clinical appeals, CDI, medical necessity review, or payer policy review. You should be comfortable reading payer policies, reviewing clinical documentation, and making sense of ambiguous feedback with strong clinical judgment.
RESPONSIBILITIES
- Review and triage customer feedback related to qualification criteria, medical necessity logic, documentation requirements, and payer policy interpretation.
- Review custom criteria requests and translate clinical requirements into clear internal guidance for criteria writers, reviewers, and customer-facing teams.
- Read and interpret payer policies, Medicare/Medicaid guidance, and customer-provided documentation, validating that criteria align with the correct payer, code, policy source, and clinical scenario.
- Partner with internal teams to resolve criteria-related escalations and close the loop on customer feedback.
- Identify recurring feedback themes and help improve internal criteria standards, review guidance, and escalation processes.
CANDIDATE QUALIFICATIONS
- Active RN or LPN license.
- Experience in utilization management, prior authorization, medical necessity review, clinical appeals, payment integrity, CDI, payer policy review, or DME/HME qualification review.
- Strong understanding of medical necessity, payer policy, and clinical documentation, with the ability to distinguish policy-backed requirements from customer preference or workflow variation.
- Strong written communication, attention to detail, and judgment around when to resolve, document, or escalate.
- Familiarity with LCDs, NCDs, HCPCS, CPT, ICD-10, denial review, or criteria-heavy workflows like DME/HME, infusion, or specialty pharmacy is a plus.
WHY TENNR?
- Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won't just talk about things, you'll get them done. And feel the impact.
- Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure
- Innovate with Purpose: we're not just doing this for fun (although we do have a lot of fun). At Tennr, you'll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.
- Build Relationships: collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week
- Free lunch! Plus a pantry full of snacks.
BENEFITS
- Beautiful new office at 345 Hudson Street
- Unlimited PTO
- 100% paid employee health benefit options
- Employer-funded 401(k) match
- Competitive parental leave
ОфисLisbon
ОфисleadUK, London
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