Location: Barcelona, Spain
Workplace: hybrid
⛵ About our Crew
Click&Boat
is a rental platform product of
Boats Group,
the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe!
Click&Boat is the European leader in boat rentals
. Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals.
To support this growth, we are hiring an
Assistant Account Manager
to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.
🚤 The role
We’re looking for an
Assistant Account Manager to join our Supply crew
in Barcelona.
In Click&Boat, there are 3 main operational Business Units :
Supply:
deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.
Sales:
deals with tenants and supports them all along a booking process, from quotations to closing the deal.
Customer Care:
represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).
You will integrate the
Supply team
, a business unit composed of 10 people, strengthened by seasonal employees during summer, and organized by markets.
Working along with our
Account Managers,
you will play a key part in
guiding our boat owners through the journey with us
, and collaborating closely with
the Sales and Customer Experience crew members
across teams to deliver a high-quality experience.
If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we’re looking for.
🛟 What floats your boat
With the guidance of your manager, you will perform the following tasks:
1) Onboarding new partners (80%)
You will be in charge of onboarding new partners who register on Click&Boat, and assist them throughout the creation of their boat listings (ad, pictures, etc.) as well as showing them how the platform works.
2) Side missions (20%)
You will be in take part on various operational tasks, including but not limited to:
Account Management: helping our partners to maximize the potential of their accounts (by updating the ads and ensuring that the calendars are up to date, for instance) and enhancing their engagement with the platform (answering their questions and doubts related to its use).
Monthly side operations: According to business needs you will be involved on side missions such as carrying out market researches or participating actively in the BU weekly/monthly presentations.
🧭 What you bring aboard
To be able to communicate with customers, you are
bilingual in Spanish and speak fluently English
.
You have ideally a first experience (internship or student / summer job) in a customer facing role.
Dynamic and at ease on the phone, you enjoy advising and are an ongoing person. Customer satisfaction is your main source of motivation!
You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction;
You are interested in start-up environments; you are proactive and ready to share your ideas to improve our services.
🌊 Bonus points (great to have, never a dealbreaker)
The knowledge of another language is highly valued.
If you have a boating background and interest, it’s even more perfect!
🗺 The hiring journey
Intro call with Talent Acquisition
Interview with your future manager and business case
We aim to keep things smooth, transparent, and respectful of your time throughout the process.
What awaits you aboard
🚀 A fast-growing international company with real impact;
💻 Remote work policy: 1 day per week, depending on periods of the year and seniority;
📖 Extensive internal training;
🥪 Lunch vouchers (Cobee);
🥐 Breakfast every Tuesday morning;
🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;
🎉 Team-building activities.
Contract: Fijo-Discontinuo
Start date: January 7th or April 2027
Duration: 6 to 9 months
Salary: 1 823 euros gross per month
🪝 Ready to join?
If this opportunity sounds like your next adventure, hit the “apply to this job” bottom.
Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, we’d love to hear from you.
At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. 🌊
Location: Barcelona, Spain
Workplace: onsite
⛵ About our Crew
Click&Boat
is a rental platform product of
Boats Group,
the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe!
Click&Boat is the European leader in boat rentals
. Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals.
To support this growth, we are hiring
Assistant Account Managers
to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.
🚤 The role
We’re looking for
Assistant Account Managers to join our Supply crew
in Barcelona.
In Click&Boat, there are 3 main operational Business Units :
Supply:
deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.
Sales:
deals with tenants and supports them all along a booking process, from quotations to closing the deal.
Customer Care:
represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).
You will integrate the
Supply team
, a business unit composed of 10 people, strengthened by seasonal employees during summer, and organized by markets.
Working along with our
Account Managers,
you will play a key part in
guiding our boat owners through the journey with us
, and collaborating closely with
the Sales and Customer Experience crew members
across teams to deliver a high-quality experience.
If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we’re looking for.
🛟 What floats your boat
With the guidance of your manager, you will perform the following tasks:
1) Onboarding new partners (80%)
You will be in charge of onboarding new partners who register on Click&Boat, and assist them throughout the creation of their boat listings (ad, pictures, etc.) as well as showing them how the platform works.
2) Side missions (20%)
You will be in take part on various operational tasks, including but not limited to:
Account Management: helping our partners to maximize the potential of their accounts (by updating the ads and ensuring that the calendars are up to date, for instance) and enhancing their engagement with the platform (answering their questions and doubts related to its use).
Monthly side operations: According to business needs you will be involved on side missions such as carrying out market researches or participating actively in the BU weekly/monthly presentations.
🧭 What you bring aboard
To be able to communicate with customers, you are
bilingual in Italian and speak fluently English
.
You have ideally a first experience (internship or student / summer job) in a customer facing role.
Dynamic and at ease on the phone, you enjoy advising and are an ongoing person. Customer satisfaction is your main source of motivation!
You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction;
You are interested in start-up environments; you are proactive and ready to share your ideas to improve our services.
🌊 Bonus points (great to have, never a dealbreaker)
The knowledge of another language is highly valued.
If you have a boating background and interest, it’s even more perfect!
🗺 The hiring journey
Intro call with Talent Acquisition
Interview with your future manager with a Business Case
We aim to keep things smooth, transparent, and respectful of your time throughout the process.
What awaits you aboard
🚀 A fast-growing international company with real impact;
💻 Remote work policy: 1 day per week, depending on periods of the year and seniority;
📖 Extensive internal training;
🥪 Lunch vouchers (Cobee);
🥐 Breakfast every Tuesday morning;
🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;
🎉 Team-building activities.
Contract: Fijo-Discontinuo
Start date: January 7th or April 2027
Duration: 6 to 9 months
Salary: 1 823 euros gross per month
🪝 Ready to join?
If this opportunity sounds like your next adventure, hit the “apply to this job” bottom.
Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, we’d love to hear from you.
At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. 🌊
Location: Chile; Argentina
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
We’re looking for a highly motivated, self-starter Account Executive in Spanish Latam who is passionate about voice technology and how it is changing businesses. We don’t just sell a product or custom-level solutions; we are partnering with organizations to help them generate new experiences and monetization opportunities at scale with our breakthrough voice technology. In this role you will:
1. Build and manage a growing portfolio of new accounts across industries adopting conversational AI to help ElevenLabs meet its revenue goals
2. Identify new business opportunities where ElevenLabs’ conversational AI capabilities can drive user engagement, automation, or cost efficiency
3. Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends
4. Demonstrate expertise—or a strong willingness to learn—about conversational AI and how ElevenLabs’ voice technology can unlock value across customer support, virtual agents, in-app assistants, and more
REQUIREMENTS
- 3–5+ years of sales experience in a SaaS or technology company, ideally with exposure to AI, generative AI, LLM-based products, or API platforms
- Experience selling technical solutions to product, engineering, or innovation teams is a strong plus
- Proven track record of meeting & exceeding sales targets in a fast-paced environment
- Expertise or willingness to learn everything about voice and audio AI and how our solutions can help prospects
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels of an organization
- A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale
- Fluency in English and Spanish and a deep understanding of the regional and cultural nuances
LOCATION
This role is remote and can be executed in Chile, with preference for Santiago or Lima.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Santiago de Chile, Chile
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
The Head of Sales - Disney will define and execute the advertising sales strategy for Disney in Chile, leading Aleph’s commercial representation of the full Disney portfolio: Disney+, ESPN, linear Pay TV channels and digital platforms. This executive will drive sustainable revenue growth, build and lead a high-performing sales team, and develop long-term strategic partnerships with the market’s key advertisers and agencies, ensuring alignment with both Aleph’s and Disney’s business objectives.
The role combines a strong commercial and strategic mindset with deep local market expertise and a hands-on leadership approach. You will champion the use of AI tools and workflows to accelerate team performance, sharpen client insights and improve revenue outcomes, while collaborating closely with cross-functional partners to maximize the value of Disney’s advertising ecosystem across platforms.
Main responsibilities:
Define and implement comprehensive advertising and sales strategies for the Disney portfolio in Chile, across linear, streaming, digital and programmatic, to achieve revenue and business objectives.
Own the country’s revenue targets, forecasting and pipeline health, and present regular performance reports to Aleph and Disney leadership.
Build strong partnerships with key clients, agencies and C-level executives across the market’s priority categories.
Cultivate a team of ad sales executives and planners, equipping them with AI-powered tools for prospecting, pitch personalization, performance analysis and forecasting.
Manage the team through coaching, training and recruiting, setting quotas, monitoring performance and building a culture of continuous AI adoption.
Negotiate and close agreements with clients and agencies, and manage contracts and relationships with external partners.
Analyze sales data, local market trends and competitive insights to set targets and inform commercial decisions.
Establish managerial processes — annual planning, budget prioritization and impact measurement — supported by AI-driven dashboards and forecasting models.
Oversee and efficiently manage the advertising and sales budget for the market.
Sustain close communication with Disney’s local and regional counterparts, ensuring compliance with inventory guidelines, brand standards and contractual commitments.
Inspire individual and business success by clearly communicating the “why” behind business decisions and connecting the team to the bigger picture.
Stay ahead of AI and adtech trends, translating them into competitive advantages for clients and for the team.
Collaborate cross-functionally with Planning, Ad Operations, Research, Finance and Marketing to ensure seamless proposal development and campaign execution.
Skills and experience required:
Bachelor’s degree in Business, Marketing, Communications or a related field; Master’s degree preferred.
10+ years of experience in media sales, with proven executive-level experience in commercial leadership or business development and a strong track record of driving revenue growth.
3+ years of people management experience, with demonstrated ability to lead, scale and motivate high-performing sales organizations.
Deep understanding of the advertising ecosystem, including digital advertising, CTV, streaming platforms, social media, programmatic and optimized linear/addressable television.
Established relationships with the leading advertisers, agencies and media holdings in the Chilean market.
Demonstrated experience using AI tools in a sales context (e.g. Salesforce Einstein, HubSpot AI, ChatGPT/Claude for client communications, Gong, 6sense or similar).
Data-literate mindset: comfortable interpreting AI-generated insights and translating them into actionable sales strategies.
Strong strategic, analytical and forecasting capabilities, with experience managing complex commercial portfolios.
Ability to lead, plan and manage extensive advertising budgets and campaigns.
Excellent communication, negotiation and relationship-building skills, with the ability to engage effectively with C-suite executives, senior clients and key partners.
Proven ability to collaborate across multiple functions and geographies within a matrixed organization.
High level of adaptability, accountability and problem-solving capability in fast-paced environments.
Hands-on leadership style with a deep understanding of end-to-end commercial and sales processes.
Proficient in Spanish and English.
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: United Kingdom (Remote); United Kingdom (Hybrid); Spain
Workplace: Remote
Most money apps talk at you. Cleo talks back ✨
We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance.
The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money.
We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in.
Follow us on LinkedIn https://www.linkedin.com/company/cleo-ai/ for new features and the occasional roast 🔥
MEET THE TEAM 👥
Here at Cleo, we have ~200 Engineers organised into Pillars. ✨ Our stack spans a Ruby on Rails monolith, a single React Native (TypeScript) app frontend, Python for machine learning services, and PostgreSQL, all hosted on AWS and shipped through Kubernetes - backend goes out multiple times a week, app releases to Google and Apple at least weekly. To thrive here, our engineers proactively use our Engineering Principles to guide daily decisions, take ownership of problems beyond their own squad to drive broader impact, and actively drive their own learning, development, and growth.
ABOUT THE ROLE ✍️
We’re hiring a Technical Lead Manager to lead a cross-functional product squad, combining hands-on technical leadership with people management. You’ll lead a team of 4–5 engineers, working closely with Product, Design, Data and other technical leaders to build products that improve our users’ financial health.
- Lead and develop a squad of 4–5 engineers, balancing hands-on technical contribution with line management, coaching and support for individual growth.
- Partner with Product Managers, Staff Engineers and other technical leaders to shape a clear, feasible roadmap and deliver against squad OKRs.
- Define and steer the technical direction of your squad, helping the team make pragmatic trade-offs across speed, quality, scalability and long-term maintainability.
- Create the conditions for effective delivery by providing clarity, unblocking progress and establishing healthy, sustainable ways of working.
- Run regular 1:1s, provide clear and actionable feedback, and support engineers through development, performance conversations and growth planning.
- Stay close to the code and contribute hands-on to our Ruby on Rails monolith, using practices such as automated testing, observability, A/B testing and feature flags.
- Collaborate across Engineering, Product, Design and Data to deliver and iterate on features that have a meaningful impact on our users’ financial health.
WHAT WE'RE LOOKING FOR 🕵️
- Solid experience with Ruby on Rails, building data models, APIs, and business logic services in a production monolith
- Experience leading technical delivery within a product squad or engineering team, helping shape and scope work through to delivery
- Experience line managing and coaching engineers, including giving feedback, supporting development and navigating performance conversations
- Strong technical judgement, with the ability to balance delivery speed, technical quality, scalability and longer-term investment
- Comfortable delivering with agile methodologies and practices like automated testing, observability, A/B testing, and feature flags
- A collaborative approach — you work well with Product, Design, Analytics and Engineering partners, and enjoy shaping work beyond just the technical bits
- A track record of helping teams build healthy habits, improve ways of working and deliver meaningful outcomes
- Alignment with our company values https://web.meetcleo.com/life-at-cleo and engineering principles https://web.meetcleo.com/blog/cleo-engineering-principles
WHAT WE OFFER
We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements.
For the full breakdown on what's available in your location, visit our Candidate Hub https://meetcleo.notion.site/Cleo-Candidate-Hub-3b95c63b874580e9a068fdc6c8929ebf 👈
WHAT MATTERS
Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits.
We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know.
We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!
Location: Hamburg
Workplace: Hybrid
adjoe https://adjoe.io/ is redefining the future of mobile ads. Powered by advanced AI, first-party data and world-class engineers, we’ve perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade – now the fastest growing rewarded advertising channel globally – driving incremental engagement, retention, and revenue.
At the same time, we’re breaking into programmatic advertising with the intelligent bidding system of adjoe Ads. Together, this ecosystem connects app developers to over 600 million users worldwide for scalable growth. Backed by a $100 million investment from Bertelsmann and operating from offices in Hamburg, Boston, Singapore, and Tokyo, adjoe is defining the next stages of app and ad experience – right now. Join us.
Where Adtech Innovation Becomes a Story Worth Telling
The Marketing team hosts the storytellers of adjoe’s innovation. We turn complex adtech solutions – rooted in data and strategy – into compelling stories that resonate across the mobile advertising industry and beyond. Through our events, visual design, and strategic content, we take adjoe’s vision at the intersection of technology, user engagement, and marketing and make it tangible. All while building a community of forward-thinking industry leaders around our brand.
Your Mission & Who We Are Looking For:
- Figma & Adobe Creative Suite Execution: You will transform product concepts, user flows, and technical adtech ideas into clear visual assets, custom templates, and sales enablement materials using Figma and Adobe Creative Suite. We need an executor who translates briefs from senior designers into sharp deliverables that help our Sales team communicate complex solutions across the mobile advertising industry.
- Iterative Design & Feedback Integration: You will refine your work based on guidance from senior designers and feedback from cross-functional partners. We look for someone who articulates their creative decisions, embraces constructive critiques, and iterates quickly to elevate design quality while maintaining consistency across all adjoe brand touchpoints.
- Proactive Technical & Brand Curiosity: You will research competitor designs, industry trends, and design inspiration to bring fresh ideas to the team while deepening your understanding of adjoe’s products. We want a learner eager to expand their technical design knowledge and apply new concepts directly to building our visual brand identity.
- Transparent Communication & Execution: You will collaborate closely with Sales and Marketing, asking questions early to align on project goals, resolve blockers, and share designs internally. We need someone who communicates openly to keep cross-team initiatives moving smoothly and build internal brand awareness.
- Adaptable Workload & Deadline Management: You will manage multiple design requests simultaneously, balancing short-term sales requests with longer-term brand consistency efforts. We need someone organized and adaptable who can shift priorities seamlessly while consistently meeting project deadlines.
What’s in It for You?
At adjoe, you’re not here to just close JIRA tickets, you’re helping build the infrastructure behind one of the most impactful platforms in adtech. The systems you work on will reach hundreds of millions of users and power billions of decisions every day.
- Go Big. Own projects with impact on 770M users and push adtech boundaries.
- Move Fast. Ship solutions multiple times a day, learn from results, and keep momentum.
- Be Direct. Solve problems openly and collaborate across teams.
- Thrive Together. Grow with a diverse, global team of people from over 40 different countries that learn from each other.
- Have Fun. Celebrate wins, enjoy daily victories, and bring your energy.
We welcome applications from people who will contribute to the diversity of our company.
Location: București, Romania
Workplace: none
EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.
But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.
Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
We are looking for a dedicated Integration Team Lead to join our team in Bucharest, Romania!
About the job:
You will be responsible for leading a team of Integration Managers whilst holding end to end delivery accountability for a portfolio of client integrations and software solutions within the iGaming and sports betting space. This is a delivery leadership role, combining line management of the team with oversight of complex integrations from project initiation through go live and post deployment support. You will work closely with international clients, internal development teams, senior stakeholders and third party vendors, balancing hands on delivery involvement with team leadership responsibilities across multiple integrations running in parallel, ensuring delivery is on time, within budget and to a high quality standard.
What You'll get to do:
Client and Stakeholder Management
Act as the primary point of contact for a portfolio of international clients during the integration lifecycle
Build strong, long term relationships and ensure client requirements, priorities and expectations are aligned
Manage senior stakeholder expectations
Delivery and Project Management
Own the full project lifecycle from initiation through deployment and post go live support
Manage multiple concurrent integrations and delivery streams across distributed teams
Define scope, milestones, dependencies and deliverables in collaboration with internal business units
Create and maintain delivery plans, schedules and budgets, tracking progress against agreed baselines
Ensure integration and development work meets agreed quality and compliance standards
Manage risks, issues, assumptions and dependencies, proposing practical and creative solutions
Ensure delivery governance, reporting and project administration are accurate, timely and consistently maintained
Apply a data driven approach to delivery, using metrics to track performance and inform decisions
Coordinate and manage third party vendors and external delivery partners
Actively contribute to the Integration Management community by sharing knowledge, re using best practice and driving delivery efficiencies
Champion lean agile ways of working and continuous improvement
Team Leadership
Line manage a team of Integration Managers, providing day to day direction and support
Set clear objectives, conduct regular one to ones and carry out performance reviews for direct reports
Mentor and coach team members, supporting their professional development and certification goals
Identify skills gaps within the team and organise relevant training or knowledge sharing sessions
Allocate workload across the team, balancing capacity against portfolio demands and client priorities
Foster a collaborative team culture that encourages knowledge sharing and continuous improvement
Act as an escalation point for the team on delivery blockers, client issues or resourcing conflicts
Support recruitment and onboarding of new team members as the team scales
You will have the confidence and maturity to educate, inspire and challenge colleagues, demonstrating strong leadership, collaboration and coaching skills in a fast paced technology environment.
What we're looking for:
Proven experience delivering complex software or iGaming integrations on time and within budget
Prior line management or people leadership experience, ideally within a delivery or integration function
Strong hands on experience applying lean agile delivery approaches in software development
Experience managing multiple projects simultaneously in a client facing B2B environment
Experience working with globally distributed engineering and delivery teams
Ability to lead, motivate and influence without direct authority
Experience managing third party vendors and external technical partners
Strong organisational skills, attention to detail and ability to prioritise effectively
Excellent written and verbal communication skills in English
Desirable
Experience in iGaming, betting, payments or regulated B2B platforms
Project, programme or agile certifications such as PMP, MSP, Certified Scrum Master or equivalent
Here's what we offer:
Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us
Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year
Benefit from two Free Fridays each year, limited to one per quarter
3 sick leave days per year, no doctor's note required
Daily catered lunch or monthly lunch allowance
Private Medical Subscription
Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training
Access to an Employee Assistance Program through TELUS Health
Our office perks include parking, on site massages, and frequent team building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?
At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!
EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Opportunity
We are currently seeking a Public Cloud Operations Expert to join our Singapore team. You be will responsible for the full lifecycle management of enterprise-level hybrid cloud infrastructure, leading unified orchestration, operations, and cost optimisation of AWS and Alibaba Cloud resources, ensuring high availability, high performance, and compliance.
What You’ll Be Doing
Cloud Platform Architecture & Operations
Plan, deploy, monitor, and maintain AWS services (EC2, S3, VPC, Lambda, EKS, etc.) and Alibaba Cloud services (ECS, OSS, VPC, Function Compute, ACK, etc.).
Design highly available, auto-scaling cloud architectures, optimizing network (e.g., Alibaba Cloud CEN, AWS Direct Connect), storage, and compute resource configurations.
Monitoring & Incident Management
Implement full-stack monitoring and alerting using cloud-native tools (AWS CloudWatch, Alibaba Cloud CloudMonitor) and open-source solutions (Prometheus+Grafana, ELK).
Lead critical incident response, perform root cause analysis, and implement preventive measures (e.g., resource contention, misconfigurations, network latency).
Cost Optimisation & Resource Management
Analyse cloud resource usage, reduce costs via reserved instances, auto-scaling, and storage lifecycle policies (e.g., AWS S3 Intelligent-Tiering, Alibaba Cloud OSS Archive).
Establish resource quota management strategies to prevent waste and overspending.
Security & Compliance
Implement cloud security baselines (security groups, IAM policies, Alibaba Cloud RAM permissions, AWS Security Hub), conduct regular security audits, and remediate vulnerabilities.
Design granular access controls using AWS IAM and Alibaba Cloud RAM, and enforce database auditing (e.g., AWS CloudTrail + Alibaba Cloud DAS).
Cross-Team Collaboration & Knowledge Sharing
Collaborate with development teams to optimize application architectures and provide cloud-native solutions (Server-less, Microservices).
Document operational procedures (SOP manuals) and lead internal technical training sessions.
What We Look For In You
Technical Skills
Mastery of core services (compute/storage/network/security) on AWS or Alibaba Cloud, with familiarity in the other platform.
Proficient in Linux/Windows system operations and automation tools (Shell/Python/Ansible).
Hands-on experience with containerized operations (Kubernetes, ECS/EKS, ACK) and cloud-native technologies (e.g., Service Mesh).
Experience Requirements
5+ years of operations experience, with at least 3 years focused on public cloud (AWS/Alibaba Cloud) environments managing 100+ instances.
Experience in building cloud platforms from scratch, hybrid cloud architecture design, or large-scale migration projects (e.g., IDC-to-cloud) is preferred.
Team Management
Excellent team management and communication skills to lead and collaborate with operations, development, testing, and security teams.
Certifications & Education
AWS Certified SysOps Administrator or Alibaba Cloud ACP/ACE certifications are preferred.
Bachelor’s degree or higher in Computer Science, Network Engineering, or related fields.
Nice-To-Haves
Familiarity with multi-cloud management platforms (AWS, Alibaba Cloud, Azure) or FinOps cost optimisation methodologies.
Experience in cloud security practices, including Web Application Firewall (WAF) and DDoS protection (Alibaba Cloud Anti-DDoS Premium, AWS Shield).
Exposure to big data/AI operations (e.g., Alibaba Cloud MaxCompute, AWS EMR).
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Europe
Workplace: Remote
About Eneba
At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
About the team
This is a newly formed team within Payment Operations, built to give Eneba end-to-end visibility into the payment funnel that supports our 20m+ active users across 17+ payment service providers. Today, there is no single, reliable view of funnel health — this team exists to build one: the alerting, dashboards, and reporting needed to identify issues early, quantify their business impact, and route them to the right owner for resolution, whether the root cause sits with us or with a provider.
As a newly established function, the team operates with a strong bias toward action and iteration — validating ideas quickly through small, working proofs of concept rather than long planning cycles, and building up from there.
About You
You bring hands-on experience working within a payment funnel and are comfortable navigating a complex, multi-provider environment — you understand concepts like decline codes and 3DS flows, not just in theory but in practice. You take initiative to investigate issues independently rather than waiting to be assigned a defined task, and you can communicate technical findings clearly to stakeholders without a deep payments background. You're equally comfortable building something from first principles and operating without an established playbook.
Responsibilities
- Take diagnostic ownership of checkout funnel health — surfacing alerts, insights, and defects before they become business-critical.
- Lead root-cause investigations that distinguish engineering defects from user-behavior patterns, and communicate findings clearly to relevant stakeholders.
- Support the funnel's reporting cadence to cross-functional teams, translating data into insights that drive measurable improvements in authorization rate and conversion.
- Analyze authorization-rate, decline-code, and multi-PSP performance to identify the highest-impact bottlenecks in the funnel.
- Partner closely with Product, Engineering, Data Science, and Fraud on the diagnostic work behind funnel issues and processor outages.
- Develop into a trusted point of contact for payment funnel health within the team.
Requirements
Must-have
- Payments funnel literacy: interchange, decline codes, FX, tokenization, 3DS, fraud fundamentals.
- Demonstrated root-cause analysis on funnel drop-off or decline patterns — technical vs. behavioral.
- Able to translate complex data and customer-behavior insights for audiences without deep technical or domain context.
Nice-to-have
- Self-serve BI/dashboard tool familiarity for personal investigation speed.
- SQL fluency for independent investigation.
- Experience navigating ambiguity in a fast-changing or high-growth environment.
- Multi-PSP comparative analysis experience.
Salary ranges may vary. We're seeking candidates with varied experience levels; from individual contributors to functional leaders in this space.
We're an international team and our business language of choice is English. Good English level is required, proficiency is preferred.
To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice: https://www.eneba.com/candidate-privacy-notice
What it's like to work at Eneba
- Opportunity to join our Employee Stock Options program.
- Opportunity to help scale a unique product.
- Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
- Paid volunteering opportunities.
- Work location of your choice: office, remote, opportunity to work and travel.
- Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
What it’s like to work at Eneba
*Opportunity to join our Employee Stock Options program.
*Opportunity to help scale a unique product.
*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
*Paid volunteering opportunities.
*Work location of your choice: office, remote, opportunity to work and travel.
*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#LI-JP1
Location: Kuwait, Kuwait
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace - shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand - this is the team for you.
The Team
As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants grow. Our account management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.
Role Overview
As an Account Manager, you will manage a portfolio of restaurant partners on Deliveroo, with a focus on high-performing Local Gems and selected national chains. These partners play an important role in attracting customers to the marketplace and represent strong growth opportunities for Deliveroo. You will work closely with your partners to improve operational performance, drive marketing initiatives, and identify opportunities to grow their business on the Deliveroo platform. You will also collaborate with internal teams across marketing, operations, and commercial functions to ensure partners deliver a strong customer experience while achieving sustainable growth.
What You’ll Be Doing
Here’s what your day-to-day might look like:
Manage a portfolio of Deliveroo's restaurants in Kuwait, including high-sales volume drivers and global restaurant brands. You will maintain and grow relationships with these partners.
Lead the delivery agenda with your partners to ensure they are operating with excellent fundamentals, and define and execute joint initiatives that drive sustainable growth for both Deliveroo and your partners.
Lead the day-to-day management of your accounts, interacting primarily with stakeholders who manage daily projects or operations. You will work on negotiations and longer-term account plans in collaboration with your Restaurant Partner.
Monitor operational metrics and support partners in improving service quality
Drive adoption of Deliveroo marketing tools, promotions, and campaigns
Support partner onboarding and expansion onto the Deliveroo platform
Demonstrate the ability to resolve day-to-day issues and problem-solve independently, seeking advice for more complex problems when necessary
Work cross-functionally with other departments (Marketing, Operations) to lead new projects and drive initiatives forward
What You’ll Need to Thrive
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
Minimum of 3-5 years of experience in a commercial role in a fast-paced environment
Commercial mindset with the ability to identify growth opportunities
Very data-conversant with an ability to utilise and analyse data to tell a story
Great organisational skills with excellent team-player qualities
Strong relationship management and stakeholder engagement skills
Problem-solving mindset and ability to navigate operational challenges
Enjoy working in a constantly evolving environment
Demonstrate strong competency using Microsoft Office tools and related project/program management applications to drive best practices
Proficient with G-Suite
Strong knowledge of the restaurant industry is a plus
Fluency in
English and Arabic
is a must
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
We’re food lovers, problem solvers, community builders, and more, brought together by a shared drive to make things better. Working here, you can expect to:
🔧 Solve meaningful problems at real scale
Work on a complex, always-on marketplace that impacts millions every day.
🌱
See your impact, fast
Ship, test, and improve ideas quickly in a low-hierarchy, high-ownership
environment.
🧠Grow through challenge and ownership
Take on big, ambiguous problems and accelerate your career with strong support.
🌎A culture built for builders
High standards, collaboration, flexible working, and continuous learning.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire
here.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: EMEA
Who We Are
At OKX, we believe crypto will help reshape the future and contribute to greater individual freedom.
OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions of customers access to crypto trading and decentralised applications. OKX is also trusted by institutions seeking secure access to crypto markets and is supported by its Proof of Reserves programme.
Across our global offices, we are united by three core principles: We Before Me, Do the Right Thing, and Get Things Done. These values shape how we work and help us create a collaborative, rewarding and diverse environment for every OK-er.
About the Team
The Compliance function is responsible for promoting a strong compliance culture and supporting the safe, sustainable growth of OKX. We are a team of risk-minded problem solvers who advise the business on regulatory obligations, conduct expectations and enterprise risks.
OKX Europe Limited operates within a significant EU regulatory perimeter, including authorisation as a crypto-asset service provider under the Markets in Crypto-Assets Regulation and as a payment institution in Malta.
About the Opportunity
As Deputy Head of Compliance for OKX Europe Limited, you will support the Head of Compliance in leading the entity’s Compliance function and maintaining an effective compliance framework across its crypto-asset and payment services.
You will oversee the day-to-day operation of key elements of the compliance programme, provide trusted advice to senior stakeholders and deputise for the Head of Compliance when required. You will help translate regulatory requirements into practical controls and ensure that compliance considerations are embedded in products, services and strategic decisions.
The position reports to the Head of Compliance, OKX Europe Limited, with appropriate access to local senior management, Board committees and relevant regional and global Compliance leaders.
What You’ll Be Doing
You will:
Leadership & Governance:
Support the Head of Compliance in managing the function, people, and annual plan, and deputise at management and committee meetings when required.
Regulatory Advisory:
Provide commercially aware advice to Product, Engineering, Operations, Legal, and Risk teams on EU/Maltese regulations, including MiCA, payment services, DORA, and consumer protection.
Framework & Product Reviews:
Maintain a risk-based framework for crypto-asset and payment activities. Conduct compliance reviews of customer journeys, disclosures, complaints, conflicts of interest, safeguarding, outsourcing, and operational resilience.
Monitoring & Remediation:
Run the Compliance Monitoring Programme (thematic reviews, control testing). Oversee risk assessments, escalate breaches, and drive sustainable remediation.
Regulatory Relations:
Assist in managing the relationship with the MFSA and other authorities, coordinating supervisory meetings, information requests, and accurate regulatory notifications/returns.
Reporting:
Prepare high-quality reports on key risks, trends, breaches, and monitoring findings for senior management, Boards, and committees.
Cross-Functional Defense:
Partner closely with the MLRO and Financial Crime teams (maintaining clear boundaries between regulatory and financial crime duties), as well as Risk and Internal Audit.
Culture & Training:
Coach the Compliance team, deliver targeted training to directors and staff, and champion a culture where regulatory obligations and customer interests guide business decisions.
What We Look For in You
Experience & Education:
5+ years of regulatory compliance experience in financial services, payments, fintech, or the crypto-asset sector, including a senior role. A bachelor’s degree (or equivalent) is required.
Subject Matter Expertise:
Deep working knowledge of MiCA, the EU regulatory framework for crypto-asset service providers, and EU payment-services regulation.
Applied Compliance Skills:
Practical experience designing and operating compliance frameworks, monitoring programmes, and risk assessments, as well as advising on tech-led product development and regulatory change.
Regulator Engagement & Fitness:
Proven track record of engaging with financial regulators and responding to supervisory reviews or inspections. Must possess the professional standing to satisfy regulatory fitness and propriety expectations and obtain necessary approvals.
Leadership & Judgement:
Strong people-management skills to set priorities and coach teams. Highly ethical and independent, with the sound judgement to constructively challenge senior stakeholders and take principled positions.
Communication & Global Collaboration:
Professional fluency in English with the ability to explain complex regulatory matters clearly and pragmatically. Comfortable working across functions, jurisdictions, and time zones in a fast-paced environment.
Nice to Have
Previous experience within a regulated crypto-asset business, payment institution, electronic-money institution or digital bank.
Experience working in Malta or with the Malta Financial Services Authority.
Experience supporting or deputising for a regulated Head of Compliance or approved compliance officer.
Knowledge of EU regulatory requirements relating to safeguarding, stablecoins, outsourcing, operational resilience, consumer protection and cross-border passporting.
A relevant professional qualification from the International Compliance Association, ACAMS or an equivalent body.
A legal, accounting, risk-management or regulatory qualification.
Knowledge of and genuine enthusiasm for the crypto and digital-assets industry.
Perks & Benefits
Competitive total compensation package.
Learning and development programmes and an education subsidy.
Team-building programmes and company events.
Wellness and meal allowances.
Comprehensive healthcare schemes for employees and dependants.
Additional benefits that we would be pleased to discuss during the recruitment process.
OKX Statement
OKX is committed to providing equal employment opportunities regardless of race, colour, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job-related physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Remote - Ireland
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 3.
About the job
This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.
We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas. Identifies and responds to customer escalations and thoroughly document every customer interaction
Responsibilities
In this role, you will:
Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.
Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat.
Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets. Meet SLA requirements per channel/role
Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
Mentor or provide training to other team members in case management best practices.
Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles
Active participant in process improvement initiatives
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years of experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java
API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks
Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
Fluency in English (verbal, comprehension, listening, and writing)
Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.
Ability to diplomatically address customer concerns and provide feedback
Desired:
Bachelor's Degree or equivalent certifications and work experience
Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
Basic case management experience/skills
Strong problem-solving skills and critical thinking
Location
This role will be Remote, and based in Ireland.
Travel
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What we offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
About the Role
Checkout.com http://Checkout.com is on a mission to transform the shopping experience for millions of consumers. As a senior individual contributor in mobile, you’ll help design and build the products we put in the hands of our end users.
Working hand-in-hand with our engineering team and product leaders, you’ll be crafting high-performance, user-friendly experiences, which operate at scale. Your role will extend beyond writing code - you’ll define architecture, lead technical discovery, and help us build the foundations that underpin our consumer offering.
What you’ll be doing
- Architecting and building the mobile experiences that are used directly by millions of consumers around the world.
- Owning feature development end-to-end, from discovery through to development, and monitoring through to maintenance.
- Working closely with backend teams to ensure the underlying systems we build are aligned to support our mobile product evolution.
- Championing best practices across the technical domain (testing, monitoring, release strategy, etc) to strengthen our foundations as we build our products.
- Mentoring peers, reviewing code, and contributing to the long-term technical vision for mobile development at Checkout.com http://Checkout.com.
Should have
- Solid background in mobile technologies (e.g. working with at least one of: native iOS, native Android, React Native)
- Proven track record building scalable and highly performant consumer experiences across the mobile domain
- Experience building and maintaining mobile apps or SDKs used by a large, active, user base.
- Passionate about developer experience - clear APIs, great docs, and reliability at scale.
- Excellent communication skills and experience collaborating with product, design, and backend peers.
Nice to have
- Previous experience in payments, fintech, or other security-sensitive domains.
- Exposure to PCI compliance, tokenization, or secure data handling.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: New York
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
As our merchant-base, product portfolio, and global headcount continue to grow, we are currently looking for a leader for our Americas Regional Marketing; to oversee and scale marketing in the United States. This high-impact role will drive regional performance by aligning closely with local commercial leadership teams, whilst collaborating with global functional peers to adapt and optimise key programs across ABM, PR, and Field Marketing/Events for the US market.
The incoming leader will manage a growing team as well as optimising ROI on a c. $8-10 million budget for 2026. This budget will be directly managed in-market, and through incredible tight coordination with global marketing leaders, and further budgets covering Performance and Brand Marketing should can be optimised.
This person will report to the Head of North America Revenue leader, with a dotted line into the Global CMO, working closely with the broader Marketing team, and local Commercial leaders; to shape and execute our go-to-market strategy focused on priority prospects, in-pipe opportunities and cross-sell / upsell of the back book.
Role overview | Remit and Responsibilities
Amongst other duties, the incoming Americas Marketing leader will demonstrate:
- Go-to-Market Strategy: Collaborate with The Marketing Leadership Team and the Head of North America Commercial, to define and deliver integrated go-to-market strategies aligned with business goals for frontbook and back book execution.
- Executive Collaboration: Act as a trusted partner for our Head of North America Commercial, the CMO and other executive stakeholders, to develop and execute regional marketing strategies that drive impactful outcomes and contribute to business objectives. You will drive tight alignment with regional growth strategies and our global marketing plan.
- Marketing Strategy Development: Lead the development of innovative marketing strategies across all the Americas region exploring new approaches and championing experimentation to maintain a competitive edge in the rapidly evolving market landscape. With a focus on ABM, Field Marketing, Events and PR you’ll be fully versed in all aspect of integrated campaign marketing.
- Regional Marketing Leadership: Work across Commercial, Partnerships, Revenue Operations and Marketing Leaders to create cohesive and impactful regional plans. You will be responsible for designing and executing the marketing strategy and plan in the region and will need to influence other marketing leaders to deliver what’s needed to support the execution of the plan. This role will be high on influence and collaboration, optimising global spend for quality investment and planning in the market. Your success will be dependent on the ability to forge close working relationships with the Marketing Leadership Team (of which you will be a key member).
- Team Leadership: Manage and grow a team of marketers with varying areas of expertise. Foster a high-performance environment built on trust, ownership, and continuous development. Be the Checkout brand ambassador for the region, working with our partners across the organisation to build and grow the culture in the Americas market.
- Budget Management: Allocate resources strategically to maximize ROI and support the region’s commercial priorities. You’ll be accountable for delivering high impact programs that accelerate commercial results.
- Market Alignment: Stay abreast of market dynamics and industry trends, ensuring marketing efforts align with both global strategies and local preferences to drive effective engagement with enterprise customers
- Measurement and Optimization: Measure performance, and use insights to adjust strategy and improve outcomes for our Enterprise Marketing. Communicate results to stakeholders across the business
Role overview | Desired Background, Core Competencies
The ideal candidate for the role will bring:
- Experience: Over a decade in strategic B2B marketing, with a focus on ABM enterprise marketing and events management. Extensive experience in payments, fintech, or complex enterprise software sectors is highly desirable
- Communication Skills: Excellent communication skills across all levels, with the ability to effectively convey complex ideas and influence buy-in from senior stakeholders
- Leadership Skills: Track record of exceptional leadership and team management, with the ability to inspire and mentor a team of marketing professionals and cross-functional partners to achieve ambitious goals and drive impactful outcomes. Adept at steering complex projects, setting clear priorities, delegating effectively, and maintaining a keen eye on budgets
- Cross-Functional Collaboration: Incredible cross-functional collaboration skills, with the ability to build and maintain relationships with key stakeholders and drive alignment and execution of marketing initiatives across departments. Ideally with have evidenced this at scale, in matrixed/global environments
- Strategic Thinking: Strategic thinker with a proven ability to develop innovative marketing strategies, explore new approaches, and champion experimentation to stay ahead in the rapidly evolving market landscape
- Analytical Mindset: Strong analytical skills, with the ability to utilize marketing technology tools to measure the impact and ROI of marketing activities, providing actionable insights to drive continuous improvement and optimization
- Data-driven decision-making: high-proficiency in leveraging martech tools for performance and ROI tracking, as well as turning insights into tangible actions
- Innovation mindset: constantly on the hunt for innovative strategies and eager to test new tactics to connect with and provide value to our merchants
- Team spirit: a genuine enthusiasm for being an integral part in a dynamic team, seamlessly collaborating with colleagues from all corners of the globe to make an impact
If you feel that you don't meet all the requirements but think you might still be right for the role, please consider continuing in the process. We're always keen to build relationships with leaders who resonate with our mission and values.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Estonia - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
You'll work alongside diverse, cross-border teams and supportive colleagues who share knowledge and want to see you succeed. Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way.
Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen.
You will be part of the incredible Wrike
Engagement Team
and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”
Your Impact:
Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage
Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
Maximize customer lifetime by helping them unlock the most product value
Drive the adoption across the customers’ teams
Drive Net Retention via upsell and cross sell
Your Qualifications:
1+ years of work experience in a customer facing role (Customer Success, Account Management, Customer Support, etc)
Fluent English
Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
Keen business sense to discover and understand customer business objectives and pain points
Passionate about teaching/instilling knowledge in others
Willing to dive into technical details of a product to understand it thoroughly
Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)
Prepare to work evening shift (16:30 - 01:00)
Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience
Excellent organization, note-taking, and time management skills
Standout Qualities:
Energetic, critical thinker, generally curious, problem solver
Passionate about learning and improving every day, motivated to excel
Open to feedback, coachable
Strong team player
Self Starter with strong ownership skills, willing to go above and beyond the job description
Creative and innovative
Benefits & Perks:
28 calendar days of paid vacation
Sick Leave Compensation (5 Paid Uncertified Sick Days)
Parental Leave: 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Health Insurance (Employees + Dependents)
Life Insurance Plan
Utility Allowance (30 EUR/month, subject to taxation)
Fitness Plan (800 EUR/year)
Full-remote & On-demand access to Co-working space
Your recruitment buddy will be
Arjola Stejskal
, Talent Acquisition Specialist
#LI-AS1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role Overview:
The Senior Influencer Planning Manager is a hands-on strategic planner responsible for translating PlayStation's global influencer approach into clear, actionable plans across priority games, hardware, services, sponsorships, brand campaigns, and cultural moments.
This role will support portfolio prioritisation, audience and creator plans, global/local processes, measurement, and investment recommendations that enable the broader Influencer Partnerships team to execute with greater clarity, consistency, and impact.
Working closely with Influencer Partnerships, Brand, Media, Studios, Social, PR/Communications, Insights & Analytics, agencies, and local market teams, this role connects the planning approach to execution through strong briefs, planning tools, recommendations, and cross-functional coordination.
What you'll be doing:
Influencer Planning
Develop
planning documents, campaign frameworks, and recommendations for priority initiatives, translating audience
objectives
, business priorities, and cultural opportunities into actionable influencer plans.
Maintain planning calendars, portfolio roadmaps, intake inputs, and decision materials across influencer wo
rkstreams.
Partner
with internal insights teams, agency partners, local teams, and activation leads to
synthesise
research into clear planning implications.
Portfolio Prioritisation & Investment Strategy
Support assessment of the
appropriate influencer
support model by initiative, including full-service, lighter-touch, locally led, agency-supported, or playbook-enabled approaches.
Build planning inputs for investment and resource recommendations, balancing business impact, cultural opportunity, audience reach, market needs, and historical learnings.
Global / Local Planning Model
Coordinate early local market inputs, creator recommendations, market nuances, and feedback loops, translating them into clear global planning outputs.
Maintain shared ways of working,
planning
templates, and governance that drive global consistency while supporting local relevance.
Measurement, Learning & Cross-Functional Partnership
Maintain KPI, reporting, and learning frameworks and translate campaign performance into actionable recommendations for future planning.
Build and
maintain
planning tools, playbooks,
and knowledge resources that improve speed, clarity, and consistency.
Create concise stakeholder updates and leadership readouts, partnering cross-functionally to resolve planning needs and improve execution readiness.
What we're looking for:
7+ years of experience in influencer marketing, creator strategy, brand planning, social strategy, entertainment marketing, digital marketing, or integrated campaign planning.
Bachelor's degree in marketing, communications, advertising, business, or
a related
field; equivalent experience considered.
Strong understanding of the creator
landscape
, social platforms, gaming communities, entertainment culture, youth audiences, and emerging platform behaviours.
Experience translating audience insights, cultural signals, creator trends, and business priorities into clear campaign strategies and planning recommendations.
Experience supporting portfolio prioritisation, investment planning, measurement, and global/local ways of working in a complex or matrixed organisation.
Strong project management and communication skills, with the ability to manage multiple workstreams and synthesise complex information into clear presentations and recommendations.
Comfort working with KPIs and campaign performance data and translating results into practical planning implications.
Collaborative working style with the ability to build trust across activation teams, local markets, agencies, and cross-functional stakeholders.
AI fluency or willingness to rapidly adopt AI-enabled tools for research, trend scanning, reporting, knowledge management, and planning efficiency.
Highly organised, proactive, and comfortable operating in a fast-paced environment with shifting priorities and high-visibility initiatives.
Genuine passion for PlayStation, gaming, creators, entertainment, sports, youth culture, and the broader cultural landscape.
Benefits:
Discretionary bonus opportunity
Hybrid working model (FlexModes)
Private Medical Insurance
Dental Scheme
25 days holiday per year
On Site Gym
Subsidised Café
Free soft drinks
On site bar
Access to cycle garage and showers
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Remote - Spain
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Staff, Escalations Manager 4, of the Escalations Management team.
About the job
This position is needed to support the Escalations Management team, under the Escalations & Engagement org within Twilio's Support organization. This team ensures our customers get the most critical help they need from us at a meaningful time. The ideal Escalation Manager is an inventive and hardworking technical specialist with a positive outlook and strong desire to help customers succeed. This candidate must be equally adept at collaborating closely with internal teams to tackle complex technical issues for customers, along with handling technical, executive-level customer communications.
This position is needed to help the Support Escalations team within Twilio Support Ops to ensure our customers get the most needed help at the most important time. We believe that when a critical escalation is handled appropriately, it instills trust and strengthens our relationship with our customers.
We are hiring a EM 4 to support, empower, and assist the management team with leading a group of Escalation Managers globally. An ideal candidate is a leader who thrives in fast-paced environments and is passionate about escalation and incident management. As the EM 4 you will be the mentor, bringing out the best in your team members and helping them succeed. As the team grows, you are scaling the processes effectively. You are seeking improvements for efficiency and performance consistency across the team. You will foster a strong culture of collaboration and customer empathy in the team.
Responsibilities
In this role, you will:
Leadership:
Be the change agent, go-to person, subject matter expert for the team
Coaching & Mentoring:
Mentor or coach or train other team members on Performance, Soft Skills, Queue Management, Case / Incident Management best practices
Onboarding:
Manage onboarding & training of new team members. Creating & delivering structured training sessions
Team Improvement:
Identify training / process improvement opportunities. Create & implement trainings / solutions / process improvements accordingly. Identifies and recommends opportunities for improvement in channel engagement
Team Engagement:
Communicate openly and effectively with their team. Share updates and timely disseminate information
Queue /Escalation / Incident /Case Management:
Help advise on sensitive SDM Escalations, identify trends and blockers.
Post-Mortem Review:
Review technical post-mortems and incident reports to translate complex root causes into clear, executive-ready narratives.
Reporting: E
nsure all leadership-facing documentation clearly outlines the business impact, timeline, and remediation steps.
Project Lead:
Works with Escalation Leadership and cross-functional project managers on OKR and project deliverables. Identify pain points and propose solutions (through projects/process improvements). Drive technical projects to bring improvements on the team.
Talent Acquisition: Assist in scaling the talent pipeline by conducting interviews and participating in calibrations
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years in a client-facing technical support role, supporting customers and internal teams and partners.
Experience using industry tools (Tableau, Excel, Jira, Zendesk etc.) to search databases, create custom queries, and generate reports
Consistently exceeds all KPIs for IC performance (TTS, SLA, Backlog management)
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Proven track record of empowering team members through individual coaching, group training, documentation, project management, and process improvement.
Advanced time management skills and the ability to work well under pressure and de-escalate tense customer situations in a live environment.
Desired:
2+ Years of Experience as TSE4 in Twilio Support
Experience working in a follow-the-sun support model with remote and global teams.
Experience in implementing Agile methodologies and continuous improvement initiatives.
Experience managing multiple projects and initiatives to success.
Excellent communicator and facilitator.
Location
This role will be based in SPAIN. This role will be remote and during a
Monday-Friday shift during EMEA hours
.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.
What we offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
ОфисBarcelona, Spain
УдалённоChile; Argentina
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоleadUnited Kingdom (Remote); United Kingdom (Hybrid); Spain
ГибридHamburg
seniorRamat Gan
leadBucurești, Romania
Singapore, Singapore
УдалённоEurope
middleKuwait, Kuwait; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
headComfortable working across functions, jurisdictions, and time zones in a fast-paced environment; EMEA
УдалённоRemote - Ireland
ОфисseniorLondon
ОфисseniorNew York
Estonia - Remote; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
