Location: Poland; North Macedonia; Kazakhstan; Montenegro; European Union; Ukraine; Serbia; Georgia
Workplace: Remote
ABOUT US
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/
ABOUT THE ROLE
We are looking for a highly systematic Senior Creative Producer to own the ad creative engine for one of our core D2C subscription products in the consumer AI category. You will be fully responsible for the full concept-to-performance loop, generating the angles, driving production volume, running structured tests, performing competitor research, and turning creative-level data into the next round of winning concepts.
This is a high-impact role. Your ad creatives will be the primary performance lever: your work moves CTR, CVR, CPA, and ROAS directly, and you are accountable for those numbers alongside the User Acquisition team. The bar is high and so is the upside; performance here is directly and significantly rewarded.
KEY RESPONSIBILITIES
- Creative Strategy & Concepting
- Own the creative angle strategy: Define which hooks, pains, and value propositions get tested next.
- Develop creative concepts: demo-led ads, UGC-style video, statics, and AI-generated formats.
- Translate product features and capabilities into concrete, scroll-stopping propositions for target audiences.
- Build and maintain a documented library of proven angles, hooks, and creative patterns.
PRODUCTION & TESTING VELOCITY
- Own the creative pipeline across ad networks (Google, YouTube, Meta, Snapchat, TikTok, Applovin, etc) shipping new concepts every week.
- Structure systematic A/B testing frameworks, isolate variables, and analyze the results to bring solid conclusions.
- Produce clear creative briefs for designers to execute high-performing concepts aligned with the brand.
PERFORMANCE ANALYSIS & ITERATION
- Own creative-level metrics: hook rate, hold rate, CTR, CVR, CPA, and ROAS.
- Generate testable hypotheses from performance data and retire underperforming angles quickly.
- Identify winning patterns, codify why they work, and scale them into new concept batches.
- Deliver structured creative performance reviews with clear recommendations for the next cycle.
MARKET RESEARCH & COLLABORATION
- Run systematic competitor creative research across ad libraries and creative intelligence tools.
- Track emerging formats, platform policy shifts, and creative trends in the consumer AI category.
- Communicate daily with User Acquisition Managers, taking briefs on which angles need more volume.
QUALIFICATIONS
MUST-HAVE EXPERIENCE
- 4+ years producing performance ad creative for D2C or subscription consumer products
- Proven track record of high-volume output, shipping and live-testing multiple new concepts weekly.
- Deep working knowledge of the major ad network ecosystems (Google, Meta, TikTok, Snapchat, etc).
- Demonstrated fluency with an AI production stack across image, video, voice, and scripting tools.
- Ability to read creative-level performance data independently and act on it without an analyst in the loop.
- Experience building structured creative testing frameworks, not ad-hoc one-off tests.
- Strong portfolio of ads with verifiable performance results. (Applications must include a CV and a portfolio of ad creative you personally produced).
LEADERSHIP ATTRIBUTES
- Systematic operator. You build repeatable creative processes, not one-time wins.
- Fully accountable for performance outcomes, not just delivery of assets.
- Fast and decisive under volume. Comfortable killing your own concepts when data says so.
- Treats User Acquisition as a working partner, not a downstream recipient of files.
LOCATION
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.
BENEFITS
Discover the perks of being part of our vibrant team! We offer:
- Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
- Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
- Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!
INTERVIEW PROCESS
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:
- Recruiter Screening (40 minutes)
- Take-Home Assignment
- First Interview (40 minutes)
- Final Interview (40 minutes)
LIFE AT RUBY LABS
At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.
#LI-Remote
УдалённоseniorPoland; North Macedonia; Kazakhstan; Montenegro; European Union; Ukraine; Serbia; Georgia; Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET
Location: Oakland, California, United States
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
T
ogether, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran and dbt Labs are building data pipelines to power the modern data stack for thousands of companies. We're looking for an engineering manager to lead our Metadata team, which owns the metadata layer of the dbt platform: the discovery API, catalog, lineage, and run history services that let customers understand, trust, and act on what their data is doing.
You'll own technical excellence and delivery of a single team, from evolving high-throughput APIs and data models, to hardening reliability and latency for enterprise and single-tenant customers, to shipping new discovery and catalog capabilities in close partnership with product. You'll set direction, review designs and code, remove roadblocks, and grow the engineers on your team through coaching, feedback, and clear career development.
What You'll Do
Lead and grow a team of software engineers, owning hiring, onboarding, coaching, career development plans, and regular 1:1s and check-ins
Own project delivery for your team against the quarterly plan, and be accountable for the reliability and performance of the services you own (e.g. uptime and latency targets)
Review technical designs and code, and provide feedback grounded in a deep understanding of the Metadata product area and architecture
Drive the team to address technical quality — incidents, bugs, tech debt, and post-mortems — within SLA and metric targets
Partner with product and business stakeholders on planning, and maintain a realistic, prioritized feature and project backlog with a high completion rate
Contextualize and communicate the engineering vision and strategy to your team, and share the team's work and business impact with adjacent teams
Ensure engineering processes (e.g. FDLC) are implemented and consistently followed
Delegate effectively and build autonomy and a positive, high-trust culture within the team
Address performance issues and conflict promptly and fairly
Ensure your team uses AI tooling — IDE assistants like GitHub Copilot, coding agents like Claude Code, and conversational AI — to accelerate development and to author and review SDLC artifacts such as TDDs, PRDs, post-mortems, and test plans
Skills We're Looking For
Experience managing and growing a software engineering team (ideally a customer-facing product development team); including hiring, coaching, and running a full performance and career-development cycle
Strong technical foundation with the ability to review designs and code and make sound architectural trade-offs in a distributed, cloud-based systems environment
Track record of delivering complex projects on schedule while holding the team to high standards of quality, reliability, and performance
Experience owning production services and driving operational health — incident response, on-call practices, tech-debt reduction, and meeting SLAs
Ability to plan and prioritize with product partners, maintain a realistic backlog, and drive high sprint and quarterly completion rates
Communicates clearly and effectively across the team and with adjacent teams and stakeholders; keeps people well informed
Fluent in using AI code assistants, coding agents, and conversational AI (e.g. Claude, ChatGPT) to support the software development lifecycle, and able to establish those practices across a team
Bonus Skills
Experience building or operating metadata, catalog, lineage, or discovery/search systems
Experience with GraphQL APIs and high-throughput, multi-tenant data services
Familiarity with the analytics engineering workflow and the dbt ecosystem
Experience supporting enterprise or single-tenant customers with strict reliability and latency requirements
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$186,701
—
$233,376 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Задачи:
— Руководство и организация ежедневной работы команды поддержки (Email и Live Chat), контроль загрузки команды и своевременных ответов.
— Управление эскалациями: обработка сложных и приоритетных жалоб клиентов, оперативное их разрешение.
— Обеспечение качества и обучение: регулярный обзор тикетов, мониторинг качества ответов, предоставление обратной связи и проведение тренингов для повышения квалификации агентов.
— Управление процессами и знаниями: создание и обновление внутренних баз знаний, стандартных операционных процедур (SOP) и FAQ для клиентов.
— Прямое взаимодействие с клиентами: ответы на запросы, помощь в использовании продуктов и обучение пользователей.
— Отчетность по ключевым метрикам поддержки клиентов (CSAT, First Response Time, Resolution Rate) и предоставление аналитики заинтересованным сторонам.
Требования:
— Высшее образование в области коммуникаций, бизнеса, управления бизнесом или смежных областях.
— Опыт работы в службе поддержки клиентов не менее 3–4 лет, из них 1–2 года на руководящей или старшей позиции.
— Отличные навыки письменного и устного общения на английском и Bahasa Indonesia.
— Уверенное владение системами тикетов (Zendesk, Freshdesk, Intercom) и платформами для живого чата.
— Способность сохранять спокойствие, аналитический подход и вежливость при работе с трудными эскалациями.
— Знание метрик клиентской поддержки (CSAT, SLA, FRT) и опыт создания документации и SOP.
Условия:
— Прямой карьерный рост и профессиональное развитие под руководством IBMC.
— Работа в поддерживающей и совместной команде, поддерживающей растущую компанию на Бали.
УдалённоleadГеография найма не уточнена
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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Location: Barcelona, Spain
Workplace: hybrid
About seQura
seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.
We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education, Eyewear, Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months.
Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR.
Over 6000 businesses, almost 3 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.1/5.
About the role
🤓
At seQura, we are looking for someone who doesn't just animate scenes, but brings ideas to life.
As we continue to grow, we are looking for a
Senior Motion & Graphic Designer
to shape how seQura looks, moves and feels. Motion is becoming a core part of how we express our brand, and this role will elevate seQura's positioning through every visual touchpoint, becoming a creative reference across the company.
This role goes far beyond moving elements on a screen. We are looking for someone with a strong visual culture across motion, photography and graphic design; someone who can read an image before animating it, understand what makes a story work, and find the right rhythm to make an idea move.
You will work closely with our creative and marketing teams to turn concepts into compelling visual stories that build the seQura brand, while also bringing your expertise to projects across the company.
What challenges you'll be solving
🚀
Turn concepts into high-quality motion graphics, video and visual storytelling that go beyond campaigns: work that repositions the company and strengthens its brand narrative.
Define and document seQura's motion language: principles, timing and transitions that other designers and partners can apply consistently.
Join projects from the idea stage, shaping concepts alongside copywriters and other creatives rather than executing finished briefs.
Build visual narratives where rhythm, composition, photography, typography and movement all serve a clear purpose.
Own every project from concept to final delivery, with consistency and attention to detail at each step.
Bring structure to the process: manage timelines and deliverables without lowering the creative bar.
Integrate AI tools into your workflow to explore faster and push further, never as a substitute for judgement or craft.
Become a trusted reference for teams across seQura, contributing wherever your expertise adds value.
Keep exploring new tools, formats and approaches that raise how we communicate as a brand.
What we offer
😎
We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.
One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.
In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.
23 vacation days + 2 days of free disposal per year.
Professional development workshops or seminars.
Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.
Health insurance discounts with Sanitas and Adeslas.
Urban mobility by using your own bike with Kleta.
Free access to healthy, organic, and sustainable fruits and snacks.
Moreover, we offer a
Wellness Program
that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.
What you’ll need
🫱🏼🫲🏽
A portfolio that shows craft and systems thinking together, not just showreel moments.
Senior-level judgment: you know which risks are worth taking, and which aren't.
Conceptual depth: the ability to connect motion, brand and interaction into one coherent experience.
Fluency with AI and generative tools for image, motion and audio generation.
Expert in motion & editing tools
:
it's not about which tools you prefer, but how well you use them. Think After Effects for motion, Premiere Pro or DaVinci Resolve to finish a project end to end, Cinema 4D/Blender for 3D, but if you achieve the same results in a different way, that works too.
A solid foundation in composition and photography: you understand what makes an image work before you animate it.
Sharp judgement, connecting every visual decision to the idea behind the piece.
Experience developing ideas with copywriters and other creative profiles, not just receiving briefs.
Real ownership: you manage projects, meet deadlines and answer for your work end to end.
Flexibility to move across projects, formats and teams in a fast-paced environment.
Fluent in English
Nice to have
Experience in fintech, technology or other fast-paced environments.
Experience in Figma.
About you
You notice when an animation feels just a little too slow.
You know when an easing curve doesn't quite feel right.
You care about craft but understand how to ship quickly.
You're comfortable working in ambiguity, helping define patterns before they exist.
Most importantly, you believe motion isn't decoration. It's a critical part of how great products communicate.
Our hiring process
Screening call with Hiring Manager
Technical Interview with a peer.
Creative assessment and presentation
Cultural fit interview
Meeting the CMO
We kindly ask that you submit your
CV in English
, as it is the official language of our community.
We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or other characteristics. We have an inclusive environment, and respect is above all.
Do you want to be part of the change? Join us!
👇
Location: Mongolia (remote)
Workplace: Remote
ABOUT THE OPPORTUNITY
Are you a talented linguist with a love for language and cutting-edge technology? We want YOU to join our dynamic translation pool! We're on the lookout for experts across a range of exciting fields — including Life Sciences, IT, Marketing, Legal, Finance, – but don't let that limit you. Whatever your specialization, we'd love to hear from you!
WHAT YOU’LL DELIVER
- Translate content between English and your native language while preserving cultural nuance and clarity.
- Edit and refine language content for accuracy, tone, and contextual relevance across digital platforms.
- Apply current language standards, usage trends, and best practices to all deliverables.
- Evaluate and provide structured feedback to improve language model quality.
- Collaborate with Production and cross-functional teams to localize content for your language-speaking markets.
- Support content development, localization, and quality assurance for digital tools and applications.
- If transcreation is required, the text should be creatively adapted beyond the source to ensure it reads naturally in the target language.
QUALIFICATIONS
- Native-level proficiency in the target language(s)
- A graduate qualification in translation, linguistics, or language studies, OR
- A graduate qualification in another field plus 2 years of full-time professional translation experience, OR
- 5 years of full-time professional translation experience.
- The ability to follow terminology and reference materials precisely
WHY COLLABORATE WITH LILT?
- Your schedule, your rules. As an independent contractor, work when you want, as much or as little as you want. No fixed hours, no check-ins, no micromanaging.
- Get paid quickly and fairly. We respect your time and your expertise. Competitive rates, prompt payments, no chasing invoices.
- Work on projects that actually matter. Contribute to cutting-edge AI and language technology that is shaping how humans and machines communicate.
- Be part of something bigger. Join a global community of linguists, subject matter experts, and language professionals who are advancing human knowledge together.
- Grow without limits. As a Lilt contractor you get access to diverse, innovative projects that expand your portfolio and sharpen your skills across industries and domains.
- Have fun doing what you love. Bring your language skills to life on projects that are as interesting as they are impactful.
WHAT TO CONSIDER BEFORE APPLYING
- Not ideal as a full time job or primary income source. Work availability fluctuates with project demand, making this better suited as a supplemental income stream. As a 1099 contractor, you won't receive benefits such as health insurance, paid time off, or retirement contributions, and hours are not guaranteed.
- Requires reliable availability and commitment. Once you accept a task, we expect quality work and on-time delivery. Most tasks require a minimum of 2 hours per day or 10 hours per week. If your schedule is unpredictable, this may not be the right fit.
- Geographic restrictions may apply. We cannot engage contractors in regions subject to international embargo or sanctions. As a 1099 contractor, you are solely responsible for your own tax obligations. We recommend consulting a tax professional before engaging.
HOW TO JOIN OUR EXPERT COMMUNITY
Step 1: Submit your application, including an updated copy of your CV in English.
Step 2: If a test is required, you will be asked to take a test in specific domains you specialise in.
Step 3: Once you are selected to join our translation team and you have passed the test, we'll guide you through the remaining onboarding steps — completing an application form, getting you set up for payments, and welcoming you into our community.
AI is changing how the world communicates — and LILT is leading that transformation.
LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world.
Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Location: Remote
Workplace: Remote
About Eneba
At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
ABOUT THE TEAM
The Risk & Fraud team exists to protect the thing that makes a marketplace work: trust. Every transaction we process depends on us drawing a clean line between genuine players and bad actors, without getting in the way of the good ones.
The work spans both ends of the problem: the day-to-day defense — alert review, chargeback management, and escalations from Customer Support — and the longer game of partnership strategy, fraud program design, KPI ownership, and staying ahead of how fraud evolves. We don't treat fraud as a cost centre — we treat it as a discipline.
ABOUT YOUR ROLE
As the Head of Risk & Fraud, you own the line between trust and loss for the entire business.
You're not refereeing from the stands. You set the fraud strategy across all our products, you lead the team, and you own the decisions that actually move the number — which partners we work with, which models we trust, where we draw the risk line, and what we tell Product when a new feature opens a door we'd rather keep shut. You're the person the stakeholders turn to when the question is "how exposed are we, and what are we doing about it?" and you answer with evidence, not vibes.
RESPONSIBILITIES
- Owner of the Number: You own the fraud P&L. Payout rate, chargeback rate, approval rate, false-positive rate — across the business, these are yours. You're the one who can explain every movement and who's accountable for the trend line.
- Leader of the Team: You won't just run the team; you'll build a strong second line of leadership beneath you and develop the people in it, so the function stays sharp whether or not you're in the room.
- The Strategy Setter: You own the fraud-reduction roadmap. You decide what we build versus buy, where we invest, and how the multi-product fraud program is designed — then you make sure it actually ships.
- The Partnership Principal: You own the commercial and strategic relationships with our fraud-prevention partners. RFPs, champion-challenger tests, SLAs, and the negotiations themselves sit with you.
- The Cross-functional Bridge: You're the operational partner to Product, Engineering, Finance, and Legal. When the business builds something new, you make sure fraud risk is designed in from the start — not patched in after the first loss.
- The Compliance Anchor: You own our risk-side regulatory and compliance obligations — PSP requirements, KYC, and law-enforcement requests — and make sure we're defensible as we scale across markets.
- The Final Word on Risk: You're the top escalation point for the hardest risk calls, and you represent Risk & Fraud in cross-functional and leadership forums with structure, data, and a clear point of view.
Requirements
-
- A Proven Track Record: You have solid experience in fraud, risk, or financial crime (think 4+ years in a fast-paced or high-growth environment) and have led a team before. What matters most is the scope you've owned — you've been accountable for fraud outcomes end to end, not just clearing queues.
- An Owner of Outcomes: You don't just talk about "reducing fraud" — you have the receipts. You can point to specific times you moved fraud rate, chargeback rate, or approval rate through structural change, and explain the trade-offs you made to get there.
- A Commercial Operator: You've owned partner selection and negotiation, managed budgets and SLAs, and know how to hold a partner accountable to the numbers they promised.
- A Data Native: You have a sixth sense for dashboards. You can look at a metric gap, diagnose the root cause, and make the call without waiting for an analyst to hand you the answer. Comfort in SQL / Databricks-type environments is a strong plus.
- A Builder of Teams: You find genuine satisfaction in developing leaders and building a function that thrives independently. You set clear expectations and you coach.
- Familiar with Our World: Ideally you've spent time in digital marketplaces, e-commerce, payments, or gaming, and you know the failure modes — promo abuse, reseller fraud, account takeover — and the pace of a high-volume digital business.
- Compliance-Fluent: You're comfortable operating against regulatory, PSP, and KYC obligations, and you know where the risk function's responsibility starts and stops.
- A Strong Communicator: Since we operate internationally, your written and spoken English needs to be sharp enough to set strategy, influence executives, and lead a diverse team.
What it’s like to work at Eneba
*Opportunity to join our Employee Stock Options program.
*Opportunity to help scale a unique product.
*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
*Paid volunteering opportunities.
*Work location of your choice: office, remote, opportunity to work and travel.
*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
*Please attach CV's in English.
*To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice
Location: Remote, United Kingdom
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Backend Engineer on the Plan: Spec-Driven Development team, you'll help build GitLab's intent-to-code loop: agentic workflows that turn a stated intent into a refined work item, an implementation plan, and verified, mergeable code. You'll own early-stage backend work across the flows, application programming interfaces, data models, and evaluation systems behind this experience, using Ruby on Rails, Python, PostgreSQL, GitLab Duo Agent Platform, large language model application programming interfaces, and an artificial intelligence gateway.
You'll join a small, distributed team working on one of GitLab's highest-visibility product bets, collaborating with design partners toward a public beta. In your first year, you'll lead major features from an unclear problem through release, help shape scope with product and users, mentor other engineers, and influence technical decisions across agent workflows and evaluation methods.
What you’ll do
Lead backend features from early product discussions through technical design, implementation, rollout, and post-launch learning.
Build the flows, application programming interfaces, and data models behind agent-generated work items, implementation plans, durable specifications, and mergeable code.
Develop evaluation and benchmarking systems that measure workflow quality, token cost, and success rate.
Use Ruby on Rails and Python to build reliable production systems, with PostgreSQL, GraphQL, representational state transfer, GitLab Duo Agent Platform, large language model application programming interfaces, and an artificial intelligence gateway.
Collaborate directly with product, design, engineers, design partners, and users to shape scope and make practical trade-offs.
Coordinate multi-person projects across the team and communicate decisions clearly in GitLab's asynchronous, all-remote environment.
Mentor other engineers and contribute to technical direction across the Plan group and related artificial intelligence initiatives.
Work in short iterations, share progress through demos, and use results and user feedback to guide what comes next.
Take part in on-call or operational support where your team’s ownership model requires it.
What you’ll bring
Strong Ruby on Rails experience in a large production codebase and production experience with Python.
Experience driving substantial projects with several engineers over multiple months, with clear user or business outcomes.
A product mindset and experience owning features end to end, including shaping scope, making trade-offs, engaging with users, and learning from adoption after launch.
A full stack background with a current focus on backend engineering, plus the ability to read modern frontend code and design effective APIs.
Strong application programming interface design and structured query language fundamentals.
Experience exploring artificial intelligence-assisted development.
The ability to work independently, collaborate across functions and regions, and support others through technical leadership and mentoring. Experience with GraphQL, PostgreSQL performance at scale, or building and evaluating large language model or agent systems is helpful but not required.
We welcome candidates with different backgrounds and transferable experience. If you're excited about the role but don't meet every qualification, we encourage you to apply.
About the team
We are a team of four engineers, with two backend and two frontend engineers across Canada and Europe. You'll work in an all-remote, async-first environment with weekly sync calls, retrospectives, demos, and short iterations. This is early-stage work with broad ownership, space for creativity, and a fast pace. For more about our team and its work, see
Plan Team Handbook Page
and
Spec-Driven Development Initiative
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Houston, Texas; Phoenix, Arizona; Dallas, Texas; Austin, Texas; San Antonio, Texas; Tucson, Arizona; Atlanta, Georgia; Orlando, Florida; Tampa, Florida; Jacksonville, Florida; Columbus, Ohio; Raleigh, North Carolina; Charlotte, North Carolina; Indianapolis, Indiana
Workplace: remote
Overview:
Are you a web-savvy, search expert with a talent for finding things online by using just a few words? Do you want to influence the future of global AI search? If so, we want you on board!
Working on behalf of RWS, you will test and evaluate how our clients’ search engine responds to everyday searches from everyday people.
Using your search expertise, you will work through a variety of assignments playing a crucial part in enhancing AI data which will be used to improve the online search engine experience of our clients’ users.
You:
- Inquisitive by nature with a real interest in AI.
- Have excellent skills in online research.
- Enjoy working in a fast-paced environment.
- Continually maintain quality and accuracy SLAs.
- Have the self-discipline to stick to a schedule and get the work done despite the potential distractions of a home office.
- Be a critical thinker with ability to analyze information and assess its relevance or significance.
Quick overview of the flexible, part-time job:
Language: English.
Location: United States - not all states eligible - (Work from Home).
Schedule: E.g. 8-20 h/week. Avg. 15 h/weekly.
Pay: Starting at 15,75 USD/hour.
Who Should Apply: Ideal for freelancers, students, stay-at-home parents, or anyone seeking flexible remote work to improve AI models. No previous experience is required.
Role Description: Join RWS Group as an evaluator to enhance search engine results. Provide feedback on text, audio, images, and videos to refine AI data used by major search engines, social media sites, streaming platforms and more.
Growth Opportunities: High-performing raters may have the opportunity to qualify for more difficult tasks and projects, which are compensated at higher rates.
Requirements
Currently reside in the
United States
.
Strong understanding of popular culture in your locale (United States).
Commit to a minimum of 10 hours per week, maximum of 20 hours per week.
Must sign and adhere to project NDA.
Have a smartphone and personal computer with reliable internet connection.
Reliable antivirus software to protect your computer as you surf the web.
Must pass training modules and a required test created by our client before commencing work.
Only one AI Data Quality Rater per household.
Must be 18+ years old.
Kindly note that candidates cannot be engaged with RWS as both a payroll employee and a freelancer/independent contractor within the same calendar year due to legal and compliance requirements.
Additionally, we recommend you provide the Equal Employment Opportunity Information requested at the end of your application as it is required by US law.
Vendor Type
When applying, please select the option that best describes your working status.
Are you a Freelancer or Private Individual?
A Freelancer is someone who has a business license and may have a VAT number or EIN for tax purposes. A VAT (Value Added Tax) number is a unique identifier assigned to registered businesses in many countries; an EIN (Employer Identification Number) is a similar identifier used in the US. A Private Individual does not have a business license. If you aren’t sure, you are probably a private individual.
#LI-PR15
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
Location: United States
Company introduction:
Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to unlocking urgently needed new treatment options in mental health care.
The Company is headquartered in London, UK, with a U.S. office in New Jersey. We believe mental health patients deserve the possibility of a better future. Our initial focus is developing COMP360 psilocybin, a proprietary, investigational, synthetic psilocybin treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). COMP360 is a potentially first-in-class treatment and has Breakthrough Therapy designation from the U.S. Food and Drug Administration (FDA), as well as Innovative Licensing and Access Pathway (ILAP) designation in the UK for TRD.
We are leading the world’s largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. -
Compass Pathways
Job overview
:
The Site of Care Account Lead (SOC-AL) is responsible for developing, managing, and supporting strategic relationships with priority Organized Care Groups (OCG) - Interventional Psychiatry Clinics, Health Systems, and Integrated Delivery Networks (IDN) that will serve as early adopters of COMP360 psilocybin therapy. This role focuses on account level strategy, operational readiness, and cross‑functional coordination to ensure sites of care have the infrastructure, training, and support needed to deliver high-quality psilocybin treatment. The SOC-AL partners closely with Sales, Marketing, Patient Engagement, Medical Affairs, Market Access, and Clinical Operations to build a scalable, sustainable ecosystem for COMP360 therapy.
Location:
Field-based in the Great Lakes region (Ohio, Michigan, Pennsylvania) and able to travel ~70% within region via plane, train, or car.
Reports to:
Director, Site of Care Marketing.
Roles and responsibilities
(
Include but are not limited to
):
Account Strategy & Development
Identify, prioritize, and manage relationships with high potential OCGs inclusive of Interventional Psychiatry Clinics, IDNs, health systems, and behavioral health networks
Develop, execute, and maintain account-level business plans aimed at long term growth and joint value creation based on each OCGs operational, clinical, and strategic needs
Guide accounts through the stages of COMP360 readiness - from initial interest to full operational capability
Assess site capabilities, infrastructure, staffing, and training needs to support safe and effective therapy delivery
Operational Readiness & Implementation Support
Support sites in understanding and preparing for COMP360 psilocybin therapy workflows and help accounts navigate logistical requirements
Identify operational barriers and collaborate internally to develop solutions, resources, or process improvements
Track progress toward readiness milestones and ensure timely execution of implementation plans
Deliver or coordinate educational sessions on COMP360 therapy, site of care models, and operational best practices
Ensure accounts have access to Compass approved materials and implementation resources
Support Compass’s presence at conferences, workshops, and site of care events by engaging with Qualified Audiences
Relationship Management & Engagement
Serve as the primary point of contact for prioritized OCGs, ensuring consistent communication and high-quality support
Build strong relationships with Qualified Audience including – population -based clinical decision makers, administrators, operational directors, and financial decisionmakers (those developing/operationalizing care pathways)
Facilitate introductions and engagements with internal Compass Matrix teams (Patient Engagement, Medical Affairs, Sales, Market access) for functional expertise
Insights & Business Planning
Develop and maintain account level business plans for target OCGs
Provide regular and routine business plan updates to leadership and Matrix colleagues
Gather account level insights on operational challenges, adoption drivers, reimbursement considerations, and competitive dynamics.
Provide structured feedback to Site of Care Marketing and Matrix team to inform ecosystem planning
Monitor policy, regulatory, and payer developments that may impact account strategy
Cross
‑
Functional Collaboration
Coordinate with Medical Affairs for appropriate scientific clinical exchange and education
Collaborate with Patient Engagement to support REMS certification and reimbursement readiness
Coordinate with Market Access to support payer-related discussions
Coordinate with Marketing to refine messaging, tools, and resources based on account feedback
Coordinate with Sales colleagues to engage with prescribing HCPs upon OCGs headquarter approval of individual site operational preparedness
Candidate Profile:
Required
Bachelor’s degree in business, healthcare administration, life sciences, or related field
8+ years of experience in pharmaceutical or biotech managing strategic healthcare accounts, provider networks, health systems, specialty practices, integrated delivery networks (IDNs), or specialty pharmacy stakeholders in provider-facing healthcare services
Strong understanding of behavioral‑health delivery, practice development, specialty‑care operations, or novel‑therapy implementation
Demonstrated ability to manage complex accounts with multiple stakeholders
Excellent communication, negotiation, and relationship building skills
Ability to navigate complex healthcare organizations and coordinate stakeholders across clinical, pharmacy, finance, compliance, and operations functions
Preferred
Experience in mental healthcare, neuroscience, or psychedelic assisted therapy
Background in launching or scaling innovative care models or REMS monitored specialty therapeutics
Familiarity with reimbursement pathways, payer dynamics, and health‑system economics
Experience supporting launch or expansion of specialty pharmaceutical products requiring complex site-of-care readiness and patient access pathways
Success Measures
Development and execution of annual strategic account plans for priority accounts
Percentage of targeted accounts successfully completed launch readiness assessments within projected timelines
Average time of progression from account identification through readiness milestones
Strength and depth of relationships with key decisionmakers at strategic sites based on account engagement scores or stakeholder satisfaction ratings
Quality and actionability of account insights delivered to internal teams
Contribution to the scalability and consistency of the site of care model
Alignment of account activities with broader commercial and medical strategy
Compensation Description (annually):
Our compensation package for permanent hires includes base salary, discretionary bonus, and equity, alongside our comprehensive benefits offering.
Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
【Base salary per annum】:
$180,000
—
$215,000 USD
Benefits:
For an overview of our benefits package and compensation information, please visit "
Joins us - Our Benefits
".
These include f
lexibility & generous time off, parental & reproductive support, health & medical, mental health & wellbeing and Financial health.
Equal opportunities:
Reasonable accommodation
We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know.
UK applicants
We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability.
US applicants
Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law.
Sponsorship
:
Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.
Data Privacy:
All data is confidential and protected by all legal and data privacy requirements, please see our recruitment
Privacy Notice
to learn more about how we process personal data.
Location: United States (Remote)
Workplace: Remote
ABOUT ONEPAY
OnePay is the consumer fintech trusted by millions of Americans to make money better.
Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast.
We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.
We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.
But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are:
- Ready to run
- Hungry and driven by urgency
- Exceptional at what they do, with low ego
- Comfortable operating in motion
THE ROLE
As an Analytics Engineer at OnePay, you'll own the analytics foundation (dbt models, testing, and Databricks BI) so the business can move fast on trusted data. We build for humans and AI, so you’ll use AI tools (Claude Code, Cursor) daily to move faster and design models, metrics, and documentation that agents and analysts can both rely on.
WHAT YOU’LL DO
- Design and build production dbt models on Databricks that the organization uses as the source of truth for what’s happening in the business
- Support external reporting with accurate, governed data that stakeholders and partners can trust
- Own data quality: testing, CI/CD, documentation, and patterns the team follows
- Build and evolve Databricks dashboards and semantic metrics for self-service across the business
- Partner with Data Engineering, Analytics Engineering, and analytics stakeholders to turn messy business problems into durable data products
- Drive AI-native workflows: Cursor/Claude (or equivalent) in daily development; model and doc design that works for LLM consumers
YOU BRING
- 3+ years in analytics engineering or equivalent: you’ve owned production models end-to-end, not just ad hoc analysis
- Expert SQL and deep dbt experience (architecture, incremental models, tests, macros, CI/CD)
- Strong Databricks BI (or equivalent semantic layer) delivery
- AI-savvy in practice: you already use AI coding tools daily, validate outputs rigorously, and design data for both humans and agents
- Proven ability to execute in ambiguity: startup pace, incomplete specs, bias toward shipping
- Clear communicator across technical and non-technical audiences
- Owner mentality: you see what’s broken, fix it, and raise the bar for others
TOOLS WE USE
We use Typescript front to back, with node and NestJS frameworks for server code and React Native for our iOS, Android, and Web clients. We run on a highly distributed cloud-native stack with Kubernetes and AWS, and scale and resiliency are at the heart of everything we build. We also embrace agentic development, so engineers have their choice of a variety of models and agent harnesses, including Claude Code, Cursor, Codex, and more to fit their workflow. While you don't need experience with our exact stack, familiarity with modern software engineering practices will help you ramp up quickly.
WHAT WE OFFER
- Competitive base salary, stock options, and health benefits from Day 1
- 401(k) plan with company match
- Remote-friendly (US), flexible time off (FTO), and opportunities for growth
- A high-growth, mission-driven, inclusive culture where your work has real impact
STANDARD INTERVIEW PROCESS
Our process varies by role. Most candidates go through:
- AI-assisted initial screen
- Interview with Talent Partner
- Technical or Hiring Manager Interview
- Team Interview
- Executive Interview
- Offer!
EQUAL EMPLOYMENT OPPORTUNITY
To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.
Location: South Africa
About Huzzle
At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.
Job Type:
Remote-Full-time
Job Summary
We are looking for a high-performing SDR who thrives on the hunt and the close. Unlike traditional SDR roles that focus solely on booking meetings for others, this is a full-cycle specialist position. You will own the entire sales motion, from cold outreach and inbound lead qualification to handling objections and closing the deal. As a key player in our growth, you will be responsible for bringing new home improvement and insurance contractors into our ecosystem, ensuring they have the leads they need to grow their businesses.
Key Responsibilities
Execute 100+ outbound dials per day using vetted, pre-built lists of licensed contractors.
Manage a high-volume inbox, responding to warm leads generated via cold email campaigns with same-day urgency.
Own the entire qualification and nurturing process, identifying prospect capacity, coverage area, and service fit.
Drive the sales process through to completion, including pitching the offer, overcoming objections, and securing initial account funding.
Maintain a rigorous follow-up queue to ensure no lead is abandoned and every prospect reaches a decision within 14 days.
Achieve consistent monthly targets of 5–8 new signed buyers.
Keep HubSpot CRM and Instantly meticulously updated to ensure pipeline transparency.
Requirements
Advanced English proficiency (written and verbal).
Proven full-cycle sales experience, specifically moving prospects from a cold call to a signed contract.
Expertise in high-volume cold calling and objection handling.
Strong pipeline management skills with the ability to work independently without being micromanaged.
Highly organized "inbox zero" mentality with a commitment to daily CRM hygiene.
Availability to work during core US hours (roughly 8 AM – 2 PM EST) to maximize prospect contact rates.
Benefits
🌎 Fully remote work environment
📈 Salary increases based on KPI performance
🎯 Commission and bonuses on new signed buyers
🚀 Career growth opportunities into Sales Management or Account Executive roles
Location: San Francisco; New York City
Workplace: Hybrid
Perplexity is changing how enterprises adopt AI. We're seeking a Solutions Product Marketer to own GTM strategy for our highest-priority verticals, Finance, Healthcare, Legal, and Consulting. You'll go deep on buying motions, use cases, and competitive dynamics, translating insight into campaigns, content, and sales enablement that systematically win each industry. This role sits at the intersection of marketing, sales strategy, and product.
You will:
- Own vertical GTM as a system, not one-off campaigns
- Map how enterprise buyers in each vertical evaluate, purchase, and deploy AI, personas, decision processes, and competitive alternatives
- Build and run vertical awareness campaigns across paid, organic, and owned channels, including webinars, landing pages, and industry-specific creative
- Arm enterprise sales with battle cards, objection handling, persona-specific talk tracks, and deal-stage content that moves revenue
- Develop opinionated thought leadership positioning Perplexity as the authority on AI adoption in each vertical
- Instrument and measure vertical performance: pipeline sourced, conversion rates, engagement iterating weekly based on data
Qualifications:
- 8+ years of product marketing experience, B2B preferred
- Proven track record building and executing vertical or industry-specific GTM strategies that drove measurable pipeline
- Deep understanding of enterprise buying motions, comfortable with long sales cycles, multi-stakeholder deals, and C-suite messaging
- Exceptional storytelling and writing skills, able to distill complex capabilities into simple, compelling narratives across decks, one-pagers, videos, and ROI models
- Advanced proficiency using AI tools to drive marketing outcomes
- Collaborative, low-ego operator who thrives in fast-paced, small-team environments and owns the full stack of work
Location: San Francisco; New York City
Workplace: Hybrid
Perplexity is changing how enterprises adopt AI. We're seeking a Solutions Product Marketer to own GTM strategy for our highest-priority verticals, Finance, Healthcare, Legal, and Consulting. You'll go deep on buying motions, use cases, and competitive dynamics, translating insight into campaigns, content, and sales enablement that systematically win each industry. This role sits at the intersection of marketing, sales strategy, and product.
You will:
- Own vertical GTM as a system, not one-off campaigns
- Map how enterprise buyers in each vertical evaluate, purchase, and deploy AI, personas, decision processes, and competitive alternatives
- Build and run vertical awareness campaigns across paid, organic, and owned channels, including webinars, landing pages, and industry-specific creative
- Arm enterprise sales with battle cards, objection handling, persona-specific talk tracks, and deal-stage content that moves revenue
- Develop opinionated thought leadership positioning Perplexity as the authority on AI adoption in each vertical
- Instrument and measure vertical performance: pipeline sourced, conversion rates, engagement iterating weekly based on data
Qualifications:
- 8+ years of product marketing experience, B2B preferred
- Proven track record building and executing vertical or industry-specific GTM strategies that drove measurable pipeline
- Deep understanding of enterprise buying motions, comfortable with long sales cycles, multi-stakeholder deals, and C-suite messaging
- Exceptional storytelling and writing skills, able to distill complex capabilities into simple, compelling narratives across decks, one-pagers, videos, and ROI models
- Advanced proficiency using AI tools to drive marketing outcomes
- Collaborative, low-ego operator who thrives in fast-paced, small-team environments and owns the full stack of work
Location: New York, NY
Workplace: Remote
ABOUT US
At LangChain, our mission is to enable every company to own its intelligence. We believe agents will transform how companies operate, and we're building the foundation to make that future possible. Our open-source harnesses and LangSmith platform give developers and enterprises the infrastructure to run, improve, and govern agents at scale.
We've raised $460M to date, with our most recent funding round valuing the company at $3B, backed by leading investors including Sequoia, Benchmark, IVP, and CapitalG. As we continue to expand our platform and tackle some of the hardest challenges in agent engineering, every team member has the opportunity to make a meaningful impact and help shape both our technology and the future of the industry.
More than 7,000 organizations rely on LangSmith, from fast-growing startups to Fortune 500 enterprises, including NVIDIA, Bridgewater, LinkedIn, Workday, and Rippling. We're just getting started on making high-performing agents easier to build and manage at scale.
ABOUT THE ROLE
We are looking for a Regional Director of Sales to lead revenue growth across a defined region within the Americas. This is a critical frontline leadership role for someone who has managed high-performing enterprise Account Executives, understands complex technical sales cycles, and is excited to help build the go-to-market motion for one of the most important categories in software.
As Regional Director, Sales, you will own regional revenue execution, pipeline development, forecast accuracy, and team performance. You will lead a team of quota-carrying Account Executives selling to technical, product, and business stakeholders at high-growth startups and large enterprises.
This role is ideal for a hands-on sales leader who combines strong operating discipline with curiosity about AI, developer platforms, and emerging infrastructure markets. You should be comfortable staying close to deals, coaching sellers through complex cycles, and helping customers understand both immediate use cases and long-term strategic value.
WHAT YOU’LL DO
- Own regional revenue targets, pipeline generation, forecast accuracy, and overall sales execution.
- Lead, coach, and develop a team of enterprise Account Executives.
- Build a culture of accountability, customer obsession, strong qualification, and consistent execution.
- Partner closely with Sales Engineering, Customer Success, Product, Marketing, and Sales leadership to improve win rates and customer outcomes.
- Drive disciplined execution across territory planning, account strategy, opportunity qualification, mutual action plans, forecasting, and expansion motions.
- Stay deeply engaged in strategic opportunities, including executive alignment, deal strategy, negotiation, and closing.
- Coach the team on selling to technical and executive audiences, including engineering leaders, AI teams, platform teams, product leaders, and business stakeholders.
- Inspect pipeline rigorously, identify risks early, and ensure clear next steps across priority opportunities.
- Develop a clear view of market demand, buyer personas, competitive dynamics, and customer pain points across your region.
- Help refine LangChain’s enterprise sales motion as we scale from early GTM into a more repeatable, predictable sales organization.
- Recruit, onboard, and retain high-performing sales talent as the region grows.
WHAT WE’RE LOOKING FOR
- 7+ years of enterprise software sales experience, including 2+ years leading quota-carrying sales teams.
- Proven track record managing teams that sell complex technical products to enterprise customers.
- Experience hiring, coaching, and developing high-performing Account Executives.
- Strong command of enterprise sales fundamentals: qualification, discovery, value selling, mutual action plans, forecasting, negotiation, and executive engagement.
- Experience selling to technical buyers such as engineering, infrastructure, data, AI/ML, developer platform, or product teams.
- Ability to operate in a fast-moving, early-stage or high-growth environment where playbooks are still being built.
- Strong cross-functional instincts and a collaborative approach to working with Product, Engineering, Marketing, Sales Engineering, and Customer Success.
- Excellent communication skills, with the ability to simplify complex technical concepts for different audiences.
- High ownership, low ego, and a willingness to be hands-on with customers, deals, and team development.
NICE TO HAVE
- Experience selling developer tools, infrastructure software, observability, data platforms, ML/AI tooling, or open-source commercial products.
- Familiarity with LLMs, AI agents, RAG, observability, evaluations, or modern AI application development.
- Experience helping scale a regional sales function at a company moving from founder-led or early GTM to a more repeatable enterprise sales motion.
- Experience with MEDDIC, MEDDPICC, Command of the Message, or similar enterprise sales methodologies.
- Prior success selling into both digital-native and large enterprise accounts.
- Experience working in a highly technical, product-led, or open-source-influenced sales environment.
WHY JOIN US
AI is changing how software is built, deployed, and operated. LangChain is at the center of that shift. This is an opportunity to help build the sales organization for a category-defining company, work with highly technical and ambitious customers, and shape how enterprises adopt production-grade AI systems.
You’ll join a team that values ownership, clarity, curiosity, and pace — and you’ll have the opportunity to make a meaningful impact on the company’s growth trajectory.
Compensation: $350,000 - $400,000 OTE + Equity
COMPENSATION PHILOSOPHY:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: San Francisco; Toronto; New York; Montreal; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
Baseten's engineers want to work in an AI-first way. What's missing isn't enthusiasm — it's the platform underneath it. Today everyone assembles their own agent config, context files, and MCP servers, so the good patterns stay trapped in individual setups instead of becoming defaults everyone inherits.
You'll build that platform: the agent configurations tuned to our monorepo, the context and tooling layer that makes agents competent in our codebase, the evals that tell us which approaches actually work, and the rollout mechanics that get a new engineer productive with agents in week one.
You are not here to mandate how engineers use AI — you're here to make the good path the easy path. Success looks like teams adopting what you build because it beats what they'd cobble together themselves, not because a policy requires it. Platform engineer, not AI evangelist. Ship infrastructure, measure it, kill what doesn't work, let adoption be the referee.
The playbook for AI-first SDLC doesn't exist at any company yet. You'll write ours.
EXAMPLE INITIATIVES
Agent substrate — Repo-level context infrastructure that makes agents competent in our codebase (CLAUDE.md/AGENTS.md http://CLAUDE.md/AGENTS.md conventions, architecture and domain context, and the tooling to keep it accurate as code moves). Internal MCP servers giving agents scoped access to CI, observability, incident tooling, deployment state, and docs. Shared skills, subagents, and hooks that encode Baseten workflows. Sandboxed environments where agents can build and test safely.
The golden path — Project templates and onboarding that ship with AI tooling configured and working. Self-serve infrastructure so teams build their own agents without you as the bottleneck. Gateway, auth, cost controls, and audit logging for internal model access.
The feedback loop — Eval harnesses that answer "is this config better than that one" against real Baseten tasks, not vibes. Instrumentation of AI tool usage and its downstream effects on cycle time, review latency, and change failure rate. Honest reporting, including on what you built that didn't pan out.
Agents in the SDLC — Automation where agents earn their keep: PR review triage, test gap-filling, incident context assembly, migrations and refactors, codebase Q&A. Integrating agents into CI/CD with guardrails that make it trustworthy.
RESPONSIBILITIES
- Own the internal AI developer platform end to end — architecture, build, rollout, operation, measurement.
- Evaluate and integrate third-party AI coding tools (Claude Code, Cursor, Codex, and whatever ships next quarter), and build the context layer that makes them work against our monorepo.
- Build frameworks that let other engineers create their own agents without deep LLM expertise.
- Establish the evaluation practice for AI-assisted development at Baseten, and use it to drive investment decisions.
- Drive adoption through developer experience — good defaults, clear docs, low friction — not mandate.
- Embed with teams to find where AI genuinely unblocks them, then generalize those wins into platform capabilities.
- Own the safety layer: permissions, secrets handling, audit trails, cost management.
REQUIREMENTS
- Have 4+ years of relevant industry experience building and enabling AI native SDLC
- Strong proficiency in Python and/or Go, building tools other engineers depend on daily.
- Hands-on experience with LLMs and agent frameworks — tool calling, MCP, context management, orchestration, failure handling. You've shipped something agentic that real people used, not just prototyped.
- Deep personal fluency with AI coding tools and well-formed opinions about where they break down.
- Platform mindset: you build for adoption and self-service, treat internal engineers as customers, and would rather ship a good default than write a style guide.
- Developer tooling, CI/CD, and Kubernetes/Docker fundamentals.
- Comfort with ambiguity — this space invalidates its own best practices every few months.
- Excellent written communication. Much of your leverage is docs, templates, and examples that scale beyond conversations you're in.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Puget Sound Veterinary Specialty + Emergency - Gig Harbor, Washington
LVT or Experienced Veterinary Assistant – Emergency/Critical Care (all shifts)
Location:
Puget Sound Veterinary Specialty and Emergency
Schedule:
Day (6:30a-7p), Mid (1p-1a), Overnight (7p-6:30a)
Sign-On Bonus:
$5000 for Overnight LVT or VTS
About Us:
Puget Sound Veterinary Specialty & Emergency is a specialty animal hospital located in Gig Harbor, Washington. Our team includes highly skilled veterinarians specializing in Emergency/Critical Care, Internal Medicine, Neurology and Oncology, supported by dedicated technicians and client service professionals.
We are a medicine and culture focused organization that values teamwork, integrity, compassion, and continuous learning. Our goal is to create an environment where both people and pets feel supported.
Position Overview and Schedule:
We are seeking experienced Veterinary Assistants and Licensed Technicians to join our Emergency and Critical Care Department team. This role requires a strong commitment to patient care, collaboration, and professionalism in a fast-paced specialty and emergency environment.
Schedule details:
3/12’s (4/10 schedule may be considered)
Essential Responsibilities:
Triage and obtain patient history from owners
Perform diagnostic tests and out-patient procedures
Administer medications and treatments as directed by DVM
Provide oversight and treatment for multiple ER patients, ensuring gold-standard patient nursing and husbandry
Provide support and education to pet owners
Maintain accurate medical records
Discharge patients and answer client questions
Fill prescriptions and review with owners
Maintain cleanliness of the hospital
Required Qualifications:
Minimum of 2 years of experience in an ER setting, LVTs must hold an active Washington license or immanent transfer of licensure
Strong communication and interpersonal skills
Ability to handle fast-paced, high-stress situations with composure
Confidence in life-saving procedures such as CPR/BLS
Strong phlebotomy and venipuncture skills
Compensation & Benefits
Competitive hourly rate commensurate with clinical experience:
VTS ECC $40-$48
LVT $31-$40
Advanced or Experienced Veterinary Assistant $24-$32
Veterinary Assistant $20-28
$5 per hour differential for all hours worked between 7pm - 7:00am
$2 per hour differential for Saturday/Sunday 7am-7pm
Tuition assistance for professional development
Employee Assistance Program (EAP)
Health, dental, and vision insurance (HSA/FSA available)
401(k) with employer match
Disability coverage
Generous Employee discounts
Paid time off (PTO) and call-in shift stipends
If you’re looking for a place where you can make an impact, feel supported, and continue to grow in your career, we would love to meet you.
For more information about our hospital, please visit
pugetsoundvetspecialists.com
To apply, please contact Christine Erickson at
christine.erickson@lakefieldvet.com
ABOUT LAKEFIELD VETERINARY GROUP
We believe exceptional veterinary care starts with exceptional people.
We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.
As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.
Our Values
Our culture is built on five core values that guide how we work and serve:
Respect
Learning
Do the Right Thing
Wow Service
Fun
If these resonate with you, you’ll fit right in.
Equal Employment Opportunity
Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.
Compensation Range
$33
—
$40 USD
Location: Salt Lake City, Utah, United States
About the Role
iCapital is seeking a Cyber Case Manager to join the Global Information Security team within Cyber Security Operations. As the Security Operations Center (SOC) continues to grow, dedicated ownership of the case lifecycle has become essential to ensuring incidents and investigations are consistently tracked and driven to closure. The Cyber Case Manager serves as the single point of accountability for that lifecycle – from intake through resolution – ensuring every case is owned, prioritized, progressing, and documented. This individual-contributor will report to the Security Operations leader.
Responsibilities
Own the end-to-end lifecycle of security cases including intake, ownership assignment, progress tracking, and driving cases to resolution and closure.
Serve as the single point of accountability for case status across the SOC, maintaining an accurate, prioritized, real-time view of all open incidents and investigations.
Exercise authority to assign, reprioritize, and escalate cases across SOC Analysts, Threat Detection Engineering, and Incident Response to keep work moving and eliminate stalled cases.
Enforce case-handling SLAs and quality standards; proactively identify aging, blocked, or at-risk cases and escalate to the Security Operations Leader.
Coordinate cross-functional workstreams spanning incident response, DFIR, insider-threat cases, vulnerability-remediation tracking, audit and GRC findings, and eDiscovery and legal-hold requests.
Manage case documentation and evidence integrity – ensuring timelines, actions, decisions, and artifacts are captured consistently and remain audit-ready.
Integrate case workflows with SIEM/SOAR so alerts, enrichment, and automated actions flow into and out of the case record without manual re-keying.
Produce case metrics and leadership reporting, including MTTD, MTTR, backlog, aging, closure rates, and SLA adherence
for SOC leadership and stakeholders.
Build and continuously improve case-management processes, intake criteria, and runbooks to increase throughput and reduce manager overhead.
Facilitate case reviews, shift and regional handoffs, and post-incident lessons-learned, ensuring action items are tracked to completion.
Leverage the SOC’s SIEM and SOAR platforms, with Jira and Confluence as the system of record.
Collaborate with Legal, Compliance, Human Resources, SOC Analysts, Security Engineering, Cloud Security, Incident Response, and business stakeholders to support sensitive investigations, maintain confidentiality and chain of custody, and strengthen iCapital’s overall cyber resiliency.
Participate in incident-driven after-hours coordination as needed to keep high-priority cases moving.
Qualifications
3–6 years of experience in cyber security operations, incident response, or security case and program management
Bachelor’s degree in information security, computer science, or information technology is preferred
Experience in a regulated industry; financial services or fintech is preferred
Hands-on experience managing incident or case queues in a SOC or incident response environment
Working knowledge of SIEM and SOAR platforms and how alerts and cases flow through them
Proficiency with Jira and Confluence for workflow management, tracking, and documentation
Strong understanding of the incident response lifecycle and frameworks such as NIST and MITRE ATT&CK
Demonstrated ability to coordinate across teams and drive work to closure through influence and follow-through, without direct reporting authority over those teams
Familiar with handling sensitive investigations, evidence handling, and chain-of-custody principles
Exceptional organization, prioritization, and attention to detail while managing many concurrent cases
Excellent written and verbal communication skills, with the ability to report status clearly to both technical and executive audiences
Relevant certifications (i.e. GCIH, GCFE, PMP, ITIL, or Splunk and SOAR) are preferred
Experience with dedicated case-management or SOAR platforms (i.e. ServiceNow SIR, TheHive, Splunk SOAR and Phantom)
Exposure to insider-threat, DFIR, eDiscovery, legal-hold, or GRC and audit workflows
Familiar with cloud environments, AWS is preferred and knowledge of Agile frameworks is preferred
Benefits
The base salary range for this role is $100,000 to $130,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: United States (Remote); Boston, Massachusetts; Denver, Colorado; Seattle, Washington; New York, New York; San Francisco, California
Workplace: Remote
ROLE SUMMARY
Temporal is hiring a Director, Global Developer Success to lead and scale our deeply technical support organization. This is a high-impact leadership role responsible for turning customer technical response into a repeatable, measurable, and differentiated advantage for Temporal.
Developer Success is the team customers rely on when they need fast, confident support for complex developer and infrastructure issues. The team helps users deploy, operate, debug, and scale Temporal across cloud-native environments, distributed systems, SDKs, observability stacks, and mission-critical workloads. The next phase requires a leader who can preserve technical excellence and customer empathy while building the operational rigor of a world-class support function.
WHY THIS ROLE EXISTS
Temporal's customers are building increasingly mission-critical, distributed, long-running, and AI-enabled systems. When something is unclear or broken, the support experience must be fast, technically credible, and predictable.
- Developer Success must scale beyond heroics. We need clear KPIs, tiering, queue management, escalation paths, incident communication standards, RCA practices, quality review, and talent development systems.
- Premium customer interactions increasingly happen across tickets, Slack, escalations, and incident channels. The support experience must have one clear operating model so customers, Sales, SAs, Platform Architects, Product, Engineering, and Support know who owns what and what good looks like.
- The support team must reduce avoidable Engineering escalations while ensuring real product defects, documentation gaps, and recurring customer pain reach Product and Engineering with high-quality signal.
WHAT YOU'LL DO
- Build and lead Global Developer Success: Hire, coach, develop, retain, and performance-manage high-performing support engineers, managers, and specialists across tiers, regions, and customer segments.
- Create the support operating system: Define SLAs/OLAs, ticket and Slack triage, queue ownership, severity definitions, tiering, escalation paths, incident communications, RCA standards, quality review, staffing, and operating cadence.
- Raise the quality bar: Move beyond CSAT alone by measuring customer effort, touches to resolution, reopen rate, handoffs, recurrence, communication quality, resolution confidence, and customer-visible ownership.
- Harden Slack and customer response: Turn premium Slack response into a defined service model with acknowledgement standards, urgent paths, conversion-to-ticket rules, coverage model, manager review, and customer-facing expectations.
- Protect Engineering focus through better support: Reduce avoidable escalations by building runbooks, diagnostics, knowledge systems, reproducibility standards, technical triage, and high-quality escalation packets.
- Lead escalation and incident discipline: Establish crisp roles for technical lead, escalation manager, communications owner, Support, Engineering, SA, Platform Architecture, and Sales. Ensure incidents and critical escalations are communicated with clarity and followed by useful RCAs.
- Build technical depth and enablement: Create career paths, training, mentorship, certification, quality review, and hands-on learning that help junior engineers become senior/staff support engineers and help senior engineers scale their expertise.
- Partner across the company: Work closely with Product, Engineering, Sales, Solutions Architecture, Platform Architecture, Customer Success, Docs, DevRel, and Services to ensure support signal turns into product, documentation, enablement, and customer lifecycle improvements.
- Use tooling and AI pragmatically: Improve routing, deflection, summaries, analytics, knowledge surfacing, diagnostics, and customer communication while measuring real operating outcomes rather than tool adoption alone.
- Represent Temporal with customers: Engage directly in strategic escalations, high-stakes incidents, enterprise support conversations, QBR/EBR inputs, and executive readouts when support experience affects customer trust.
WHAT YOU'LL BRING
- 12+ years of experience in technical support, customer engineering, SRE, solutions engineering, infrastructure engineering, or similar customer-facing technical roles, with 5+ years leading support or customer-facing engineering teams.
- Proven experience building and scaling technical support operations for a deeply technical B2B product, ideally in developer tools, cloud infrastructure, data platforms, observability, AI infrastructure, open source, or distributed systems within a GTM organization.
- Experience managing managers and building the systems that make teams run: metrics, operating cadence, queue management, quality review, staffing models, tiering, escalation paths, and performance management.
- Strong technical credibility with developers, support engineers, SREs, platform engineers, and product engineers. You can reason about APIs/SDKs, cloud-native infrastructure, Kubernetes, observability, distributed systems, reliability, incident response, and debugging workflows.
- Track record reducing avoidable Engineering escalations while improving the quality of product and engineering signal when escalations are needed.
- Deep understanding of support quality metrics: response time, resolution time, customer effort, touches, reopens, recurrence, backlog, SLA/OLA attainment, deflection, CSAT, sentiment, and case quality.
- Strong customer communication skills in high-pressure situations. You can write crisp updates, lead customer-facing RCA conversations, set expectations, and coach others to communicate clearly.
- Clear philosophy for hiring, onboarding, leveling, progression, coaching, retention, and performance management for technical support engineers and support managers.
- High ownership and builder mindset. You create clarity in ambiguous systems, ship v1 processes quickly, and iterate with data and customer evidence.
NICE TO HAVE
- Experience with Temporal, Cadence, workflow engines, orchestration systems, event-driven architecture, distributed applications, or production reliability tooling.
- Experience in consumption-based, open-source, developer-led, or mission-critical enterprise support motions.
- Energized by working within a GTM organization.
- Experience with support tooling and modern AI support systems such as Pylon, Zendesk, Kapa-like deflection, knowledge automation, case analytics, or incident communications tooling.
- Hands-on background with Kubernetes, Docker, AWS/GCP/Azure, Prometheus/Grafana, Datadog, OpenTelemetry, Terraform, Go, Java, Python, TypeScript, or similar technologies.
- Experience building Tier 3 / elite support, OSS/community support, self-hosted support, premium support, or 24/7 critical escalation coverage.
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
УдалённоUnited States (Remote); We encourage candidates from all backgrounds to apply; Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com
УдалённоNew York, NY
ГибридSan Francisco; Toronto; New York; Montreal; Seattle
leadPuget Sound Veterinary Specialty + Emergency - Gig Harbor, Washington
Salt Lake City, Utah, United States
УдалённоUnited States (Remote); Boston, Massachusetts; Denver, Colorado; Seattle, Washington; New York, New York; San Francisco, California