Head of Risk & Fraud

Location: Remote Workplace: Remote About Eneba   At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.    ABOUT THE TEAM The Risk & Fraud team exists to protect the thing that makes a marketplace work: trust. Every transaction we process depends on us drawing a clean line between genuine players and bad actors, without getting in the way of the good ones. The work spans both ends of the problem: the day-to-day defense — alert review, chargeback management, and escalations from Customer Support — and the longer game of partnership strategy, fraud program design, KPI ownership, and staying ahead of how fraud evolves. We don't treat fraud as a cost centre — we treat it as a discipline. ABOUT YOUR ROLE As the Head of Risk & Fraud, you own the line between trust and loss for the entire business. You're not refereeing from the stands. You set the fraud strategy across all our products, you lead the team, and you own the decisions that actually move the number — which partners we work with, which models we trust, where we draw the risk line, and what we tell Product when a new feature opens a door we'd rather keep shut. You're the person the stakeholders turn to when the question is "how exposed are we, and what are we doing about it?" and you answer with evidence, not vibes. RESPONSIBILITIES - Owner of the Number: You own the fraud P&L. Payout rate, chargeback rate, approval rate, false-positive rate — across the business, these are yours. You're the one who can explain every movement and who's accountable for the trend line. - Leader of the Team: You won't just run the team; you'll build a strong second line of leadership beneath you and develop the people in it, so the function stays sharp whether or not you're in the room. - The Strategy Setter: You own the fraud-reduction roadmap. You decide what we build versus buy, where we invest, and how the multi-product fraud program is designed — then you make sure it actually ships. - The Partnership Principal: You own the commercial and strategic relationships with our fraud-prevention partners. RFPs, champion-challenger tests, SLAs, and the negotiations themselves sit with you. - The Cross-functional Bridge: You're the operational partner to Product, Engineering, Finance, and Legal. When the business builds something new, you make sure fraud risk is designed in from the start — not patched in after the first loss. - The Compliance Anchor: You own our risk-side regulatory and compliance obligations — PSP requirements, KYC, and law-enforcement requests — and make sure we're defensible as we scale across markets. - The Final Word on Risk: You're the top escalation point for the hardest risk calls, and you represent Risk & Fraud in cross-functional and leadership forums with structure, data, and a clear point of view. Requirements - - A Proven Track Record: You have solid experience in fraud, risk, or financial crime (think 4+ years in a fast-paced or high-growth environment) and have led a team before. What matters most is the scope you've owned — you've been accountable for fraud outcomes end to end, not just clearing queues. - An Owner of Outcomes: You don't just talk about "reducing fraud" — you have the receipts. You can point to specific times you moved fraud rate, chargeback rate, or approval rate through structural change, and explain the trade-offs you made to get there. - A Commercial Operator: You've owned partner selection and negotiation, managed budgets and SLAs, and know how to hold a partner accountable to the numbers they promised. - A Data Native: You have a sixth sense for dashboards. You can look at a metric gap, diagnose the root cause, and make the call without waiting for an analyst to hand you the answer. Comfort in SQL / Databricks-type environments is a strong plus. - A Builder of Teams: You find genuine satisfaction in developing leaders and building a function that thrives independently. You set clear expectations and you coach. - Familiar with Our World: Ideally you've spent time in digital marketplaces, e-commerce, payments, or gaming, and you know the failure modes — promo abuse, reseller fraud, account takeover — and the pace of a high-volume digital business. - Compliance-Fluent: You're comfortable operating against regulatory, PSP, and KYC obligations, and you know where the risk function's responsibility starts and stops. - A Strong Communicator: Since we operate internationally, your written and spoken English needs to be sharp enough to set strategy, influence executives, and lead a diverse team. What it’s like to work at Eneba   *Opportunity to join our Employee Stock Options program. *Opportunity to help scale a unique product.  *Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. *Paid volunteering opportunities. *Work location of your choice: office, remote, opportunity to work and travel. *Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.    *Please attach CV's in English. *To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice