Location: D.C.
Workplace: Remote
Head of US Government Affairs
Chainalysis is seeking an exceptional government affairs expert to define and activate our North America public policy strategy. Reporting to the Chief Legal Officer, you will drive Chainalysis’ strategy across Congress, the Executive Branch, U.S. regulators, and key policy stakeholders while helping shape the future of digital finance. A successful candidate will be able to leverage substantive policy expertise to influence policy outcomes, advise senior executives, and serve as a trusted external voice for the company. You will be a senior member of a team that operates at a global scale, and Chainalysis’ leader driving how we can help US government agencies advance their missions.
In this role, you'll:
Own North America Policy Execution & Advocacy Strategy
- Lead the company’s engagement with Congress, the Executive Branch, U.S. regulators, and other influential policy stakeholders
- Build trusted relationships with policymakers and key staff while advancing thoughtful, business-oriented policy solutions
- Develop company positions on legislative, regulatory, appropriations, and public policy issues at the intersection of financial services, emerging technologies, and national security
- Anticipate policy developments and translate complex legislative and regulatory activity into actionable business strategy and executive recommendations
- Represent Chainalysis in meetings with policymakers and key staff, industry coalitions, regulatory consultations, conferences, and public speaking engagements
- Prepare executive leadership for meetings with senior government officials through strategic briefing materials and policy recommendations
Serve as a Critical Partner to the Business
- Partner closely with Product, Legal, Communications, Go to Market, and regional policy colleagues worldwide to ensure North America policy strategy is integrated within the business
- Contribute to the development of the company’s broader global public policy strategy by bringing critical North American insights into international policy discussions
- Serve as a trusted advisor to executive leadership on U.S. political, legislative, and regulatory developments
- Work in concert with Chainalysis and Chainalysis Government Solutions (CGS) leadership and account teams to identify engagement opportunities and facilitate strategic policy efforts
- Work with Communications to develop and publish thought leadership content, blogs, or op-eds to enhance Chainalysis's visibility in policy debates
- Proactively strategize and identify opportunities for Chainalysis executives to engage with the North American policy and stakeholder environment
Manage External Partnerships & Coalitions
- Manage U.S. lobbyists, trade associations, and third-party coalitions, guiding messaging and strategy at the working level
- Attend industry events and represent the company in policy discussions, ensuring a proactive and consistent presence within the industry and with regulators
- Build and maintain a robust network of policy stakeholders that amplifies Chainalysis's voice in key debates
- Participate in meetings with customers to provide policy insights and serve as a thought leader in conversations
- Prepare internal and external enablement materials and communications
We're looking for candidates who have:
- 10+ years of experience in U.S. government policy programs in fast-paced environments, with demonstrated success winning on legislative and regulatory outcomes
- Substantive experience in emerging technology, financial services, or national security policy; while prior experience in digital assets is helpful, we place higher value on leaders with intellectual curiosity and substantive ability who can quickly develop expertise in new technologies
- A command of how Congress and the Executive Branch work, and how to strategically engage with them to advance Chainalysis business priorities
- A track record of driving successful policy initiatives to achieve enterprise-wide results; as opposed to solely monitoring, this person will have actively shaped relevant policy
- Demonstrated experience working with collaboratively with multiple types of cross functional teams throughout an organization to drive a goal forward
- Experience creating executable plans with measurable outcomes from broad strategic objectives
- A strategic thinking orientation with sound political instincts, not solely a subject matter expert
- Experience managing and working with lobbyists, trade associations, and coalition strategies
- An understanding of and interest in digital assets
- Excellent judgment and the ability to balance operating autonomously with leadership guidance inside of a fast-moving, high-stakes environment
- Exceptional communication, writing, and analytical skills with a demonstrated ability to translate complex regulatory and business concepts to a range of audiences
Technologies we use:
- Google Workspace
- Chainalysis data and tools
This position is ineligible for visa sponsorship.
AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.
AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.
About Chainalysis
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.
Location: Remote: United States
Workplace: Remote
At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.
Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.
Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.
We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.
APPLYING TO RENDER
We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.
We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.
Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.
ABOUT THE ROLE
Render seeks a Developer Documentation Writer to help grow and steward our library of technical content. As the docs owner for a defined area of the Render platform, you will ensure that readers and AI agents can find the information they need and trust that it's accurate.
You will work closely with Product, Engineering, Design, and other teams to explain Render's products as they evolve to meet the rapidly changing needs of modern software development.
WHAT YOU'LL DO
- Own documentation for your defined area of the Render platform. Support everything from minor version updates to major launches within that area, while ensuring that existing content remains fresh.
- Deliver a variety of content types as required by the scope and schedule of each project, such as conceptual guides, API/SDK/CLI reference, agent skills, changelog entries, and customer communications.
- Build and deploy example applications on Render to validate platform behavior as part of the documentation process.
- Review documentation contributions from a wide variety of internal contributors, providing thoughtful feedback and guidance.
WHAT WE'RE LOOKING FOR
- 5+ years of experience in crafting genuinely useful documentation for developers
- Pithy, expressive writing
- Judicious, proactive application of AI to assess accuracy, reduce toil, and strengthen content (not to replace authorship)
- Familiarity with common considerations for multi-service architectures, including execution boundaries, independent deployments, and data persistence
- Comfort working with Git and the command line
- Kindness, grace, and empathy in all forms of communication
NICE-TO-HAVES
- Experience with hosting, infrastructure, or DevOps products
- Experience authoring and maintaining AI skills
If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.
BENEFITS
- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.
This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.
Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We encourage all who are interested to apply. We can't wait to hear from you!
Render — CCPA Applicant Privacy Notice https://drive.google.com/file/d/1wKr9IejoT5McFrs9I2mahQnf6AFwb3z2/view
Render — GDPR Applicant Privacy Notice https://drive.google.com/file/d/1_8jtyXQ1HdRdTdQn9sZ7n-R-zAGBmsFa/view
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
The Claude Partner Network is how partners build, sell, and deliver on Claude. Partner Support keeps them moving: getting set up, getting certified, registering their work, and understanding where they stand in the program. It runs in layers. Self-serve and an AI support agent handle what they can, an outsourced vendor team works the in-scope (L1) topics, and our specialists take the escalated (L2) cases that need judgment.
As our Partner Support Operations Lead, you will run partner support end to end: the team, the operating model, and the systems behind every layer. Partner Programs sets program policy. You will build and run the service levels, knowledge, quality bar, and escalation paths that put that policy into practice, and keep them reliable as volume grows.
This is a hands-on operator and builder role. You will be close enough to the queue to know why a case was hard or a rule broke, while you build the team, the vendor coverage, and the Claude-powered automation that keep support from growing in line with partner count.
Key responsibilities
Manage the partner support team: set priorities and clear expectations, coach the Partner Support Specialists, address performance early, and expand the team if volume or coverage calls for it
Own the support operating model: the L1 and L2 boundary, severity definitions, service levels, and escalation paths; review misrouted and wrongly escalated tickets, and fix the rule as well as the ticket
Run the L2 queue to its service levels: coverage across shifts, one owner for every case, clean handoffs to the teams that hold the answer, and careful handling of sensitive and high-impact partner issues
Manage the support service line with our business process outsourcing (BPO) team: work with their leads day to day and hold a stated quality bar through training and sign-off for each new cohort, the QA rubric and calibration, the weekly operating review, and corrective action when quality or coverage slips
Own the knowledge layer: one source of truth for the help center, macros, and AI agent content, updated when a program change ships, so every layer gives partners the same answer from day one of a launch
Own the support platform: routing, conversation attributes, views, workflows, access, and service-level reporting; keep the taxonomy short, consistent, and reportable
Scale through self-serve, vendors, and Claude: use topic and outcome data to decide what moves to each, and build automations for tagging, routing, QA screening, and reporting; test them on real tickets and add human checkpoints where a wrong answer carries risk
Turn what partners ask into fixes: bring the recurring causes behind ticket volume to Partner Programs, Partner Business Systems, and other owners, and follow each one through until the tickets stop
Run support on a scorecard covering responsiveness, resolution, escalation accuracy, and quality, and use it to plan capacity and to tell the team, the vendor, and leadership what to fix next
Minimum qualifications
Support operations experience at a technology company, including managing a small team
Experience running an outsourced or BPO support team: onboarding waves, service levels, QA rubrics, calibration, and performance feedback
A track record of building a tiered support model from an early stage and running it as volume grew
Hands-on depth in Intercom or a comparable platform (Zendesk, Salesforce Service Cloud): routing rules, attributes, workflows, reporting, and permissions
Experience running knowledge and content for an AI support agent, including how to review answer quality and close content gaps
Strong analytical instincts: able to read ticket data, find the cause behind a spike or a backlog, and turn it into a fix and a capacity plan
Sound judgment while the program is still moving: able to make the call with incomplete information, hold a policy line with a frustrated partner or an internal stakeholder, and keep the relationship intact
A builder's mindset and clear writing: you use tools like Claude to automate your own work, and you document what you build so a new teammate or vendor lead can run it
Preferred qualifications
Support operations experience in a B2B, partner, or channel environment
Experience supporting a partner, reseller, systems integrator, or independent software vendor (ISV) program
Experience building support coverage across regions, time zones, or languages
Familiarity with Salesforce, and with the Claude API, Claude Code, or MCP
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$215,000
—
$300,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco, CA | New York City, NY | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
As part of our growing Data Science and Analytics team, you will play an instrumental role in our company’s mission of building safe and beneficial artificial intelligence by driving data-informed decision making across our organization. You bring experience from high-bar teams and are eager to help shape the norms and best practices of a growing data science team as Anthropic continues to scale. In this unique company, technology, and moment in history, your work will be critical to informing our strategy as we deploy safe, frontier AI at scale to the world.
You’ll be the senior data science leader embedded in our Growth team and a strategic thought partner to its product and marketing leads. The Growth team’s job is to keep Anthropic on the exponential by getting more people and companies using and paying for Claude. You’ll help set direction across acquisition, activation, retention, and monetization: bringing a point of view on where to invest, how to grow revenue, and how to deliver more value for our users. As a tech lead manager, you’ll also manage a small team of Product Data Scientists, setting their agenda and raising the bar for how data shapes growth decisions.
Key responsibilities
Act as a strategic thought partner to Growth product and marketing leads, helping shape growth strategy, roadmap priorities, and the major bets the team makes
Set the data science agenda for Growth, deciding where the Product Data Science team can have the most impact and what it should deprioritize
Manage and develop a small team of Product Data Scientists
Frame the most important and ambiguous questions facing Growth, from where the next users and companies will come from to what makes them stay and pay, size the opportunities, and make clear recommendations, including when they challenge the current direction
Define how Growth measures success, establishing the core metrics, guardrails, and measurement frameworks that tie short-term wins to long-term value
Set the standard for experimentation and causal inference across Growth, including holdouts and quasi-experimental methods where A/B tests aren’t practical, and personally lead the highest-stakes analyses
Guide how Growth measures the return on its programs, including marketing incrementality, LTV, CAC, and payback, and turn the results into budget and channel recommendations
Guide the team’s work on targeting and personalization, including how we decide which users get which message, offer, or experience and how we evaluate those decisions
Turn complex analyses into clear narratives and recommendations that drive decisions with senior leadership and cross-functional partners
Establish foundational data practices and shape the analytics infrastructure Growth needs to support rapid iteration and decision-making as our products grow
Minimum qualifications
Have extensive experience in data science, including leading analytics for a growth or product area at significant scale
Have 5+ years managing data science teams, including setting team direction and developing senior data scientists
Have been a trusted partner to senior product, growth, or marketing leaders, with clear examples of changing a roadmap or high-stakes decision
Bring strong product sense and business judgment across the growth funnel, including the ability to frame the right question and take a position with incomplete information
Have deep expertise in experimental design, causal inference, and statistical modeling at high scale, with enough fluency in Python and SQL to stay hands-on and guide others’ technical work
Communicate clearly in writing and in presentations, including to executive audiences
Have a bias for action and thrive in ambiguous, fast-moving environments where you must create clarity and drive progress
Care about the company’s mission of building helpful, honest, and harmless AI
Preferred qualifications
Experience measuring marketing incrementality, including holdouts, geo experiments, or marketing mix modeling
Experience with targeting, personalization, or uplift models in production
Background at consumption-based, multi-product companies serving both consumers and enterprises
Experience with AI/ML products or large language models, including using coding agents in your own analytical workflow
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$460,000
—
$460,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
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Title:
CPT-11804
B2B Lead Generation & Sales Prospecting Virtual Assistant
Independent Contractor – CPT-11804 B2B Lead Generation & Sales Prospecting Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A growing business is seeking a confident and results-driven Business Support VA to focus on B2B lead generation, prospecting, and outbound sales activity.
The VA will research and identify U.S.-based small businesses generating approximately $1 million to $5 million in annual revenue, build targeted prospect lists, conduct outbound calls and email outreach, and help develop a consistent pipeline of qualified business opportunities. The initial search will remain industry-agnostic, with target industries refined based on results and the client’s direction.
This role requires more than simply reading a cold-calling script. The ideal candidate should be conversational, confident, personable, and able to build rapport naturally with business owners and decision-makers.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Market Research & Lead Generation
Research U.S.-based businesses generating approximately $1M–$5M in annual revenue
Identify business owners, decision-makers, and relevant contact information
Build and maintain organized prospect lists
Conduct market research to identify strong prospecting opportunities
Help refine target industries and prospect profiles based on results
Maintain accurate lead information and sourcing records
B2B Sales Prospecting
Conduct outbound prospecting to small and mid-sized businesses
Make B2B cold calls to business owners and decision-makers
Introduce the client’s services using approved messaging
Conduct natural, conversational discussions rather than relying exclusively on scripted interactions
Identify prospect interest, needs, and potential fit
Move qualified opportunities toward the appropriate next step
Lead Acquisition & Follow-Up
Follow up consistently with interested prospects
Conduct email and phone follow-up as appropriate
Maintain organized callbacks and future follow-up dates
Track prospect responses, objections, and next steps
Help maintain a consistent pipeline of active opportunities
KPI Tracking & Reporting
Track lead generation and prospecting activity
Maintain key performance indicators related to calls, contacts, conversations, leads, and opportunities
Monitor which prospecting approaches and target groups generate stronger results
Provide regular activity and performance updates
Help improve outreach processes based on results
Email & Phone Support
Handle routine prospect email communication
Respond to appropriate inbound calls or messages
Maintain professional communication with prospects throughout the outreach process
Keep accurate notes regarding conversations and follow-up requirements
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
B2B lead generation or sales prospecting experience required
B2B cold-calling experience required
Strong spoken and written English required
Excellent conversational phone skills required
Lead research and list-building experience required
Outbound sales and follow-up experience strongly preferred
Experience communicating with U.S.-based business owners or decision-makers strongly preferred
KPI tracking and activity reporting experience preferred
CRM or lead-management experience preferred
Strong organization and consistent follow-through required
IDEAL CANDIDATE PROFILE
Confident, personable, and highly conversational on the phone
Comfortable speaking directly with U.S. business owners and decision-makers
Strong relationship-builder who can create rapport naturally
Experienced in B2B lead generation and outbound prospecting
Persistent with follow-up without sounding aggressive or overly scripted
Resourceful with market research and prospect identification
Organized and comfortable working toward measurable KPIs
Self-motivated and able to work independently
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
CRM / Lead Management Platforms
Lead Research & Prospecting Tools
VoIP / Calling Platforms
Email Platforms
Spreadsheet / KPI Tracking Tools
Online Business Research Tools
Work Schedule
Contracted Hours per Week: 10-20 Hours/Week (Potential to Increase Quickly to Full-Time)
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: U.S. Business Hours – Exact Schedule TBD
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
Contracted Hours per Week: 10-20 Hours/Week (Potential to Increase Quickly to Full-Time)
Daily Working Time: U.S. Business Hours – Exact Schedule TBD
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A–B (Native or Near-Native English Accent Required)
REGION PREFERENCES: Offshore or Nearshore
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Remote (Canada)
Thank you for considering Tailscale. If this job description resonates with you, please apply.
Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications.
We encourage you to help us break that statistic!
About Tailscale
Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
About the Role
Tailscale is growing, and we’re looking for a detail-oriented, operationally minded, and collaborative Staff Accountant to join our Finance & Accounting team. In this role, you’ll support core accounting operations across order-to-cash, accounts receivable, billing, and the monthly close, while owning select day-to-day accounting processes. You’ll work closely with the broader Accounting team to help ensure transactions are processed accurately, issues are resolved quickly, and our financial operations continue to scale effectively as the business grows.
You’ll partner closely with Sales, Deal Desk, Customer Success, Legal, and other members of Finance to help ensure deals are structured and processed accurately from contract review through billing and accounting. You’ll also contribute to monthly and quarterly close activities, account reconciliations, revenue-related processes, and other operational accounting initiatives.
This is an opportunity to take ownership of critical day-to-day accounting processes while helping us continue to build scalable, well-controlled financial operations for a fast-growing SaaS business.
Key Responsibilities
Support the order-to-cash process from deal approval through invoicing, collections, and accounting. Review order forms and commercial terms, including payment terms, billing frequency, credits, discounts, and other non-standard terms, and partner closely with Sales, Deal Desk, Customer Success, Legal, and Finance to resolve issues that could impact contract execution, billing, collections, or accounting treatment.
Support recurring invoicing and billing activities, including month-end and quarter-end billing, renewals, usage-based charges, and customer adjustments.
Support monthly and quarterly close activities, including journal entries, accruals, reconciliations, and balance sheet support.
Monitor accounts receivable, support collections, investigate aging balances, and help resolve customer billing and payment disputes.
Support revenue-related accounting processes and maintain sufficient documentation to support revenue recognition under ASC 606.
Support employee expense reimbursement operations, including review, processing, policy compliance, and issue resolution as needed.
Identify and implement process improvements across Deal Desk, billing, collections, expense reimbursements, and close activities.
What We Are Looking For
3+ years of progressive accounting experience, preferably in a high-growth SaaS or technology environment.
Strong accounting foundation with experience supporting monthly and quarterly close processes, reconciliations, journal entries, and accruals.
Experience with order-to-cash processes, including customer contracts, invoicing, accounts receivable, collections, and billing operations.
Working knowledge of ASC 606 and an understanding of how commercial terms can impact billing and revenue recognition.
Experience partnering cross-functionally with Sales, Deal Desk, Customer Success, Legal, or similar teams.
Experience with ERP, CRM, billing, and expense management systems; familiarity with NetSuite, Salesforce, Stripe, DealHub, Ramp, or similar platforms is a plus.
Strong analytical, organizational, and communication skills, with the ability to manage recurring responsibilities alongside close deadlines.
Bachelor’s degree in Accounting, Finance, or a related field; CPA or progress toward CPA certification is a plus.
As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.
CAN Pay Range
$115,240
—
$143,380 CAD
What We Offer
An inclusive, flexible environment where you can be your authentic self.
We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
A competitive total compensation package.
This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
Comprehensive group benefits with no waiting period.
Take advantage of coverage for health, vision, dental, and more for you and your family!
Remote first company
—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
Employer-funded retirement contributions.
Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
Connect with other Tailscalars IRL.
Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
Support for your personal and professional development.
Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
Paid time off and a healthy work-life integration.
Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
A build-your-own home office setup.
You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
Paid parental leave program
. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).
Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.
Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.
Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit
https://tailscale.com/scam-awareness
.
Location: Remote (United States)
Thank you for considering Tailscale. If this job description resonates with you, please apply.
Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications.
We encourage you to help us break that statistic!
About Tailscale
Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
About the Role
Tailscale is growing, and we’re looking for a detail-oriented, operationally minded, and collaborative Staff Accountant to join our Finance & Accounting team. In this role, you’ll support core accounting operations across order-to-cash, accounts receivable, billing, and the monthly close, while owning select day-to-day accounting processes. You’ll work closely with the broader Accounting team to help ensure transactions are processed accurately, issues are resolved quickly, and our financial operations continue to scale effectively as the business grows.
You’ll partner closely with Sales, Deal Desk, Customer Success, Legal, and other members of Finance to help ensure deals are structured and processed accurately from contract review through billing and accounting. You’ll also contribute to monthly and quarterly close activities, account reconciliations, revenue-related processes, and other operational accounting initiatives.
This is an opportunity to take ownership of critical day-to-day accounting processes while helping us continue to build scalable, well-controlled financial operations for a fast-growing SaaS business.
Key Responsibilities
Support the order-to-cash process from deal approval through invoicing, collections, and accounting. Review order forms and commercial terms, including payment terms, billing frequency, credits, discounts, and other non-standard terms, and partner closely with Sales, Deal Desk, Customer Success, Legal, and Finance to resolve issues that could impact contract execution, billing, collections, or accounting treatment.
Support recurring invoicing and billing activities, including month-end and quarter-end billing, renewals, usage-based charges, and customer adjustments.
Support monthly and quarterly close activities, including journal entries, accruals, reconciliations, and balance sheet support.
Monitor accounts receivable, support collections, investigate aging balances, and help resolve customer billing and payment disputes.
Support revenue-related accounting processes and maintain sufficient documentation to support revenue recognition under ASC 606.
Support employee expense reimbursement operations, including review, processing, policy compliance, and issue resolution as needed.
Identify and implement process improvements across Deal Desk, billing, collections, expense reimbursements, and close activities.
What We Are Looking For
3+ years of progressive accounting experience, preferably in a high-growth SaaS or technology environment.
Strong accounting foundation with experience supporting monthly and quarterly close processes, reconciliations, journal entries, and accruals.
Experience with order-to-cash processes, including customer contracts, invoicing, accounts receivable, collections, and billing operations.
Working knowledge of ASC 606 and an understanding of how commercial terms can impact billing and revenue recognition.
Experience partnering cross-functionally with Sales, Deal Desk, Customer Success, Legal, or similar teams.
Experience with ERP, CRM, billing, and expense management systems; familiarity with NetSuite, Salesforce, Stripe, DealHub, Ramp, or similar platforms is a plus.
Strong analytical, organizational, and communication skills, with the ability to manage recurring responsibilities alongside close deadlines.
Bachelor’s degree in Accounting, Finance, or a related field; CPA or progress toward CPA certification is a plus.
As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.
US Pay Range
$86,000
—
$107,000 USD
What We Offer
An inclusive, flexible environment where you can be your authentic self.
We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
A competitive total compensation package.
This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
Comprehensive group benefits with no waiting period.
Take advantage of coverage for health, vision, dental, and more for you and your family!
Remote first company
—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
Employer-funded retirement contributions.
Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
Connect with other Tailscalars IRL.
Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
Support for your personal and professional development.
Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
Paid time off and a healthy work-life integration.
Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
A build-your-own home office setup.
You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
Paid parental leave program
. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).
Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.
Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.
Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit
https://tailscale.com/scam-awareness
.
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title:
CPT-11709
Roofing Customer Service & Scheduling Virtual Assistant
Independent Contractor – CPT-11709 Roofing Customer Service & Scheduling Virtual Assistant/Business Support VA/Entry-Junior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
An established California roofing contractor is seeking a full-time Business Support VA to assist with incoming calls, customer inquiries, inspection scheduling, appointment confirmation, CRM updates, and recurring administrative follow-up.
The business serves residential customers and works with office staff, field crews, installers, and sales personnel. The VA will support communication between customers and the company while keeping appointments and customer records organized.
The ideal candidate will bring excellent phone communication, a friendly and patient personality, strong organizational skills, and previous customer-service experience.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Customer Communication & Front Desk Support
Answer incoming customer calls and respond to routine inquiries
Gather contact information, service requests, and relevant property details
Assist homeowners with scheduling questions and general concerns
Follow established procedures when addressing routine customer questions
Direct technical roofing questions, pricing requests, and project-specific concerns to management
Maintain a welcoming, patient, and professional phone presence
Handle incoming calls from homeowners who prefer speaking directly with a live representative rather than interacting with the company's AI phone assistant.
Help prevent potential lead loss by responding to incoming calls and customer requests promptly, rather than allowing inquiries to go unanswered or waiting too long to return calls.
Manage customer interactions professionally, including with frustrated, demanding, or highly particular homeowners, while remaining calm and avoiding arguments or taking complaints personally.
Take messages from callers and ensure they are relayed to the appropriate person when the request cannot be handled directly.
Handle primarily English-speaking customer inquiries. Spanish communication with installation crews is generally handled by the owner and is not expected to be a regular responsibility of the VA.
Inspection Scheduling & Appointment Coordination
Schedule inspections and customer appointments using the company calendar and CRM
Contact customers to confirm upcoming appointments
Follow up on new inquiries and outstanding scheduling requests
Update the owner's calendar and communicate schedule changes
Coordinate appointment information with sales representatives and field personnel
Track cancellations and rescheduling requests to help reduce missed appointments
Schedule homeowner appointments directly around the owner's availability, taking into consideration his existing appointments and travel time between customer locations.
Ensure appointment details and schedules are accurate to help prevent scheduling conflicts, missed appointments, and disruptions to field operations.
Capture the homeowner's concerns and reason for requesting an inspection so the owner has an initial understanding of the situation before meeting the customer.
Include relevant customer context in appointment notes to help the owner prepare for and guide the inspection conversation efficiently, particularly when appointments are time-sensitive.
CRM & Administrative Follow-Up
Enter accurate customer information and communication notes into the CRM
Maintain records of previous appointments, property visits, and service history
Track outstanding follow-ups and unresolved customer matters
Respond to routine business emails using approved guidance
Keep relevant internal team members informed of customer requests
Follow established lead intake and appointment handling procedures
Create customer profiles for new leads, including the homeowner's name, property address, contact details, and reason for contacting the company.
Record specific customer concerns, questions, and requests in the CRM so the owner can review the information before the scheduled appointment.
Route technical roofing questions and inquiries requiring the owner's expertise directly to him. The VA may transfer the call or take a message for follow-up.
Gradually become familiar with recurring roofing-related inquiries and company procedures through training and exposure to actual customer calls, with the option to listen to the owner's responses to technical questions as part of the learning process.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Customer service, receptionist, or front desk support experience required
Back office or administrative experience strongly preferred
Excellent spoken English and professional phone communication required
Appointment scheduling and calendar coordination experience strongly preferred
CRM and customer data-entry experience strongly preferred
Experience handling inbound customer inquiries and follow-up required
Spanish-English bilingual communication is a plus
Construction, roofing, or home-services experience a plus but not required
Strong organization and ability to follow established procedures required
IDEAL CANDIDATE PROFILE
Friendly, personable, patient, and approachable
Excellent communicator who can remain calm with difficult customers
Organized and dependable with appointments and follow-up
Strong listener with accurate note-taking skills
Comfortable learning roofing terminology and company procedures
Team-oriented and willing to assist internal staff
Consistently professional throughout customer interactions
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
Client CRM – Platform TBD
Calendar & Appointment Scheduling Tools
Business Phone / VoIP Platform
Email & Communication Platforms
Microsoft Office / Google Workspace
Work Schedule
Contracted Hours per Week: 40Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: first week (training): Monday-Friday, 9:00 AM-1:00 PM PST
regular schedule: 7:30 AM to 4:30 PM PST, Monday through Friday, with a one-hour lunch break.
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: first week (training): Monday-Friday, 9:00 AM-1:00 PM PST
regular schedule: 7:30 AM to 4:30 PM PST, Monday through Friday, with a one-hour lunch break.
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: Female
LANGUAGES SPOKEN/PREFERENCE: English Required; Spanish/Bilingual a Plus
ACCENT PREFERENCE: Level A-B (Native Or Near-Native English Accent Required)
REGION PREFERENCES: Offshore or Nearshore
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: San Francisco
We’re looking for a Staff Product Designer who is excited to design the future of teamwork at the exact moment it is being reinvented. You’ll join Asana’s AI Design team to craft the experiences where AI does real work alongside people—from agents that take on tasks and AI-recommended workflows to the enterprise controls that build trust. Many of the interaction patterns we need don’t exist yet, giving you the opportunity to invent, ship, and scale them while setting the craft bar across our AI products and platform teams.
We design the future of teamwork. Asana has a bold, ambitious mission: help humanity thrive by enabling the world’s teams to work together effortlessly. Our design team is at the heart of that mission. Asana Design is an inclusive and collaborative community made up of a diverse group of designers from different backgrounds (product, brand and content design, design operations, producers, motion design, film, copywriting). We love combining research, data insights, and peer feedback into a human-centered design process to produce designs that are core to the power of our applications. We partner with people across Asana to create our product, shape our brand, and drive greater impact through design—solving challenges, creating experiences that customers love, and taking the time to get weird and have fun along the way. We believe every designer should have the opportunity to grow and learn by utilizing their strengths and nurturing their interests.
This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you’ll achieve
Lead the design of end-to-end experiences for Asana’s AI products, taking ambiguous, high-stakes problems from first framing to polished, shipped details.
Define the interaction language for how people delegate to, steer, review, and trust AI in Asana—including how agents show their work, ask for input, explain their reasoning, recover from mistakes, and hand work back to people.
Champion product excellence by raising the bar for interaction and visual craft so powerful AI capabilities feel clear, calm, and unmistakably Asana, while contributing AI-native patterns and components to our design system.
Turn system and technical complexity into simple, dependable experiences by partnering with engineering and product to understand how models, tools, context, and permissions work, and designing for those realities.
Treat AI as a design material by prototyping with real models, writing and refining prompts and instructions, and using real outputs and evaluations to shape what we ship.
Build what you design using code-based prototypes to explore ideas and align partners, shipping changes to production alongside engineering when it is the fastest path.
Design AI for multiplayer teams and enterprises by shaping the transparency, permissions, and admin controls that let organizations govern and roll out AI with confidence.
Drive ideas across teams by connecting work across our AI products (such as AI Teammates, AI Studio, and Dash) and platform teams, bringing partners along with working prototypes, clear narratives, and a strong point of view—while elevating fellow designers through critique, pairing, and mentorship.
About you
8+ years of experience in product design, with a track record of leading design on complex products at a senior level
A portfolio showcasing interaction and visual design craft alongside a track record of shipping complex work at scale
Real-world experience designing and shipping AI products—such as agents, assistants, AI-powered automation, or generative features—including designing for model behavior, uncertainty, and failure in partnership with engineering, research, and product teams
Fluency with system and technical complexity, demonstrating the ability to reason about data models, permissions, integrations, and LLM constraints in behaviors and systems rather than just screens and flows
Hands-on proficiency with modern AI tools, regularly prototyping with LLMs, iterating on prompts, and using AI-assisted design and coding tools in your everyday workflow
Proven ability to lead work that spans multiple teams and drive alignment and execution without formal authority
Customer-centric problem solver who gets close to users, uncovers unspoken needs, and uses research and data evidence to back design decisions
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
What we’ll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $223,000 - $253,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.
#LI-Hybrid #LI-HC1
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Join Asana’s Talent Network
to stay up to date on job opportunities and life at Asana.
Location: USA - Philadelphia (dbt)
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the role
As Fivetran scales its Enterprise business, we're looking for a senior individual contributor – with a strong bias towards AI automation – to own the International Enterprise pipeline number across North America. You'll be the right hand to the Director of Global Demand, driving lead generation and territory hydration and ensuring the touchpoints and MQL volumes needed to hit Enterprise sales targets. You’ll build and run the always-on 1-to-many ABM engine for Enterprise accounts in North America: agent-driven workflows that turn account signals (intent, tech stack, CRM stage) into campaigns, creative, and landing pages, with guardrails and human review where it matters.
This is a strategy-and-execution role: you'll set the plan and roll up your sleeves with the team to make it work.
What you'll own
You'll own the North America enterprise pipeline number, with accountability for lead generation, territory hydration, and the touchpoint and MQL volumes needed to support sales targets. You'll execute account-specific programs to drive account engagement, lead generation and monitor the funnel from touchpoints through qualified opportunities and pipeline. You will own key paid channels, like LinkedIn and Meta, to drive these outcomes. Things you will build:
Agentic workflows, using Claude or similar harnesses, that creates, launches, and optimizes LinkedIn and Meta campaigns across target-account tiers.
Connections between ad platforms, Salesforce, and signal sources such as intent and tech-stack data, so audiences and creative update without manual list uploads.
A weekly review loop where the system and you assess what worked and improve it.
You'll work across lifecycle marketing, customer marketing, ABM, product marketing, and regional teams to orchestrate integrated programs. Partnering with the Director of Global Demand and Regional Marketing and ABM leaders, you'll improve the demand operating model across North America.
What success looks like
6 months:
target-account tiers and signals defined; an agent-assisted campaign workflow live for a first segment, with measurable gains in launch speed and cost per touchpoint or MQL.
12 months:
the engine runs across the North America Enterprise account list with BDR handoff, and it improves itself through a regular review loop. Pipeline influence and BDR conversion on engaged accounts are tracked.
What we're looking for
Deep, hands-on expertise in paid media and account-based marketing for enterprise buyers (LinkedIn required), plus experience in at least one of lifecycle, customer, or product marketing.
Experience running multi-lifecycle stage campaigns targeting enterprise buying committees
Proficiency in using LLM harnesses to automate marketing tasks, and improve marketing performance
Strong business judgment and a clear point of view, with the confidence to challenge senior stakeholders constructively and build alignment around difficult tradeoffs.
Excellent communication skills, specifically in communicating business outcomes, headwinds and tailwinds
You’ve built and shipped agentic or automated workflows in production, not just prompts: connecting APIs or MCP servers, defining guardrails, and measuring impact. Hands-on familiarity with CRM data (Salesforce), ad platform APIs, and signal tools is a strong plus.
You're comfortable operating as a senior IC who leads through influence rather than headcount. You should be comfortable galvanizing support behind an initiative when a number is at risk. You think in systems, you're fluent in the metrics that matter, and you move fluidly between setting strategy and executing the work yourself.
#LI-JC1 #LI-Hybrid
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$162,772.50
—
$203,465.50 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: USA - New York (dbt)
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the role
As Fivetran scales its Enterprise business, we're looking for a senior individual contributor – with a strong bias towards AI automation – to own the International Enterprise pipeline number across North America. You'll be the right hand to the Director of Global Demand, driving lead generation and territory hydration and ensuring the touchpoints and MQL volumes needed to hit Enterprise sales targets. You’ll build and run the always-on 1-to-many ABM engine for Enterprise accounts in North America: agent-driven workflows that turn account signals (intent, tech stack, CRM stage) into campaigns, creative, and landing pages, with guardrails and human review where it matters.
This is a strategy-and-execution role: you'll set the plan and roll up your sleeves with the team to make it work.
What you'll own
You'll own the North America enterprise pipeline number, with accountability for lead generation, territory hydration, and the touchpoint and MQL volumes needed to support sales targets. You'll execute account-specific programs to drive account engagement, lead generation and monitor the funnel from touchpoints through qualified opportunities and pipeline. You will own key paid channels, like LinkedIn and Meta, to drive these outcomes. Things you will build:
Agentic workflows, using Claude or similar harnesses, that creates, launches, and optimizes LinkedIn and Meta campaigns across target-account tiers.
Connections between ad platforms, Salesforce, and signal sources such as intent and tech-stack data, so audiences and creative update without manual list uploads.
A weekly review loop where the system and you assess what worked and improve it.
You'll work across lifecycle marketing, customer marketing, ABM, product marketing, and regional teams to orchestrate integrated programs. Partnering with the Director of Global Demand and Regional Marketing and ABM leaders, you'll improve the demand operating model across North America.
What success looks like
6 months:
target-account tiers and signals defined; an agent-assisted campaign workflow live for a first segment, with measurable gains in launch speed and cost per touchpoint or MQL.
12 months:
the engine runs across the North America Enterprise account list with BDR handoff, and it improves itself through a regular review loop. Pipeline influence and BDR conversion on engaged accounts are tracked.
What we're looking for
Deep, hands-on expertise in paid media and account-based marketing for enterprise buyers (LinkedIn required), plus experience in at least one of lifecycle, customer, or product marketing.
Experience running multi-lifecycle stage campaigns targeting enterprise buying committees
Proficiency in using LLM harnesses to automate marketing tasks, and improve marketing performance
Strong business judgment and a clear point of view, with the confidence to challenge senior stakeholders constructively and build alignment around difficult tradeoffs.
Excellent communication skills, specifically in communicating business outcomes, headwinds and tailwinds
You’ve built and shipped agentic or automated workflows in production, not just prompts: connecting APIs or MCP servers, defining guardrails, and measuring impact. Hands-on familiarity with CRM data (Salesforce), ad platform APIs, and signal tools is a strong plus.
You're comfortable operating as a senior IC who leads through influence rather than headcount. You should be comfortable galvanizing support behind an initiative when a number is at risk. You think in systems, you're fluent in the metrics that matter, and you move fluidly between setting strategy and executing the work yourself.
#LI-JC1 #LI-Hybrid
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
New York Pay Range
$162,772.50
—
$203,465.50 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
As a Manager of Solutions Engineering for Enterprise at Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Solution Engineers. You will own the regional build-out with your sales leader counterparts, adopting existing OSS Specific GTM strategies and developing new ones as needed. You’ll work with your Customer Experience counterparts to ensure that your customers are successful after the sale, in their adoption and roll-out of Grafana products through professional services, support, training, and customer success. You’ll work with marketing to drive community and adoption programs in the region designed to broaden the adoption of both OSS and commercial/cloud versions of our products. You’ll also work closely with Product Management and Engineering to ensure that we are constantly delivering value to our customers by influencing the roadmap, based on your customers and team feedback, as well as leveraging your own experience in the Monitoring and Observability space. All of this will be required for you to hit and then exceed your region's financial targets and ultimately, our company's goals. Your impact will be felt globally when the job is done well.
What You’ll Be Doing:
Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences.
Get the best out of your team with a coaching mindset and lead from the front approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team.
This role requires you to lead from the front! Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs.
Direct the bulk of your day-to-day work based on guidance and goals from your leadership, owning the planning, actions and outcomes of the region.
Partner with Sales leadership on top of funnel programs, marketing initiatives and community/company events to drive awareness of Grafana’s brand and the problems we help solve.
Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful.
Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering
Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with discovery, demonstrations, key stakeholder interviews, workshops and technical validation, including POVs and Mutual Account Plans
Own your teams PG plan in partnership with your sales and sales leader counterparts, helping build pipeline for new logo targets
What Makes You a Great Fit:
Located on the East Coast
5+ years in the high tech industry having held roles such as Developer, Sales Engineer/Architect, Manager, etc.
Direct experience mentoring, developing people and managing performance over time.
Experience in Open Source selling or Cloud first/Product led sales go to market motion a big plus.
Direct experience implementing and/or executing a formal sales methodology, Command of the Message, qualification frameworks like MEDDPICC.
Direct experience selling monitoring/data/visualization products.
Direct experience in DevOps (IaC, CI/CD, GitHub Actions, etc) a plus
Proven ability to own a book of business, direct your own and your team's work and initiatives to exceed your quarterly targets.
Proven ability to work with sales leader counterparts
Compensation & Rewards
In the US, the OTE (On-Target Earnings) compensation range for this role is $234,000 - $278,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Remote-Texas
Workplace: Remote
LIFE AT UIPATH
The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.
Could that be you?
YOUR MISSION
The Enterprise Accounts team at UiPath serves the largest companies in America, segmented by industry. In this role, you’ll own and grow a portfolio of existing Oil & Gas customers across upstream, midstream, downstream, and oilfield services. Your job is to expand UiPath’s footprint inside these accounts, taking automation from early wins in a single function to an enterprise-wide agentic automation program. You’ll work with the C-suite, Digital Transformation, IT, Finance, and Operations leaders to show how UiPath helps them run leaner, safer, and more efficiently in a volatile commodity market. You’ll be challenged and supported by the best in the industry as you build your own path to success.
WHAT YOU'LL DO AT UIPATH
- Own a named set of Oil & Gas enterprise customers. Build account plans that map white space across business units, functions, and geographies to maximize expansion revenue.
- Hit or beat quarterly and annual targets for expansion, upsell, cross-sell, and renewals.
- Grow existing deployments into new use cases, such as joint interest billing, AFE and field ticket processing, land and lease administration, hydrocarbon and revenue accounting, procure-to-pay, maintenance work orders, HSE and regulatory reporting, and supply chain and logistics.
- Position the full UiPath platform (agentic automation, document understanding, process and task mining, test automation) to move customers from tactical bots to strategic, scaled programs.
- Build ROI and value cases that speak to O&G priorities: lower lifting and operating costs, capital discipline, margin protection during price swings, workforce productivity, and compliance.
- Build executive relationships beyond the original buying center. Create champions in Operations, Finance, Supply Chain, Land, HSE, and IT.
- Work closely with Customer Success Managers to drive adoption, measure realized value, and turn success stories into new expansion opportunities.
- Work with global systems integrators and energy-focused partners to find new opportunities and deliver successful implementations.
- Track industry trends, competitors, M&A, and technology shifts in energy (ERP modernization, SAP S/4HANA migrations, energy transition initiatives) to anticipate customer needs.
- Share wins, plays, and best practices with sales, solutions engineering, marketing, and industry teams.
- Look for ways to use automation in your own daily work.
WHAT YOU'LL BRING TO THE TEAM
- 7+ years of solution or value selling experience
- 3+ years managing Enterprise Accounts, ideally in the Energy / Oil & Gas sector
- A track record of growing revenue inside existing enterprise accounts through expansion, upsell, cross-sell, and multi-year renewals
- Consistent quota attainment year over year
- Working knowledge of Oil & Gas operations and back-office processes, and the ability to speak credibly with operations and finance leaders
- Familiarity with the energy technology landscape (e.g., SAP, Oracle, Quorum, P2/Enertia, SCADA and field data systems) is a strong plus
- Skill at explaining new, complex ideas simply, in a way that builds real demand for the solution
- Ability to navigate large, matrixed, often geographically spread organizations and build relationships at many levels, up to the C-suite
- Strong cross-functional collaboration and influence, both internally and externally
- A research- and data-driven approach to account planning, and the habit of spotting opportunities in business-led conversations
- A self-starter who is invested in the team’s success
- Bachelor’s degree highly preferred
- An automation-first mindset
- Ability to travel
- Preference in location is Houston, but open to other areas in Texas
#LI-KS6
Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.
Location: California
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer
:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity:
We are currently seeking the newest innovator to join our dynamic Customer Service team as
Field Service Technician (DMST) located in the Santa Rosa, CA metro area.
*All candidates must be able to work coverage in the greater Santa Rosa and surrounding areas (such as Petaluma, San Rafael, Santa Rosa).
In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home.
Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.
- Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
- Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
- Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
- Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
- Immediately and accurately process paperwork and perform data entry upon completion of each job.
- Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
- Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).
Qualifications and Requirements:
- Minimum 1 year experience in a technical role (Appliance repair preferred).
- Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
- Experience in the use of tools, and diagnostic test equipment.
- Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
- Valid Driver’s license in good standing.
- Ability to obtain appropriate EPA Certification.
- Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.
#LI-DB1
Recruiting Range
$29.25
—
$33.75 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Location: San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
The Developer Infrastructure team builds the systems Sentry engineers use to develop, test, and ship software. We own local and cloud development environments, CI/CD across our open-source and private codebases, tooling for creating new services, and SDK and library publishing.
Our goal is to help engineers spend more time building for customers and less time troubleshooting their development tools. You’ll work on problems such as shortening CI feedback cycles, improving deployment reliability, detecting flaky tests, and making development environments easier to use and maintain.
As AI coding agents become part of engineering workflows, you’ll also help our environments, CI, and deployment systems support them with the context and access they need.
You’ll own projects from design through rollout and ongoing operation, working directly with engineers across Sentry to understand their needs and measure whether your changes improve their work.
This role is based in San Francisco, with three days per week in the office to work closely with Platform and Product Engineering teams.
WHAT YOU’LL DO
- Build and maintain tooling for local and cloud development environments.
- Improve the speed and reliability of CI and deployment pipelines as our codebases and infrastructure grow.
- Develop supported, reusable workflows for creating services and libraries.
- Improve SDK and library publishing tools and release processes.
- Build metrics, dashboards, and flaky test detection to help teams identify and resolve development and deployment problems.
- Give engineers and AI coding agents the context they need to work within Sentry’s systems and conventions.
- Partner with engineering teams to prioritize improvements, support adoption, and evaluate results.
HOW YOU WORK
- You enjoy building tools and infrastructure other engineers rely on.
- You consider reliability, performance, cost, and maintenance when making technical decisions.
- You take ownership from understanding a problem through implementation, rollout, and operation.
- You listen to engineers’ feedback and use evidence to guide improvements.
- You help teams adopt shared tools and standards through clear reasoning and collaboration.
QUALIFICATIONS
- 5+ years of software engineering experience or equivalent experience building developer tools and infrastructure.
- A track record of building or significantly improving developer tooling or infrastructure used by engineering teams.
- Strong proficiency in Python.
- Experience improving CI/CD systems, including diagnosing performance or reliability problems.
- Experience leading complex technical projects through design, implementation, and rollout.
- Experience using Docker and container orchestration in production.
- Experience working with cloud infrastructure such as GCP or AWS.
- Familiarity with Kubernetes and infrastructure as code tools.
- Experience working across engineering teams to build agreement on tools, standards, or workflow changes.
- Clear written and verbal communication, including explaining technical tradeoffs and documenting how systems work.
You don’t need to meet every qualification to apply. If your experience aligns with the core work, we’d like to hear from you.
The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $190,000 to $400,000 USD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: Toronto, Ontario, Canada; San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
The Streaming Platform team at Sentry is building the next generation of infrastructure that powers our ingestion pipelines and real-time data processing systems. Our platform ingests, processes, and distributes hundreds of thousands of events per second with low latency and high reliability. We are creating a system that makes it easy for Sentry engineers to deploy and run Streaming Applications at scale by simplifying the complexity of Kafka, scaling consumers automatically, and managing state so product teams can focus on building great experiences for developers.
As part of this team, you will work on challenges at the intersection of distributed systems, real-time data processing, and developer experience. You will help us create a self-service streaming platform that improves stability, accelerates time to production, and reduces operational overhead.
IN THIS ROLE YOU WILL
- Design, build, and operate components of our Streaming Platform, including Kafka, the streaming runtime, high-level APIs, and developer-facing abstractions.
- Implement resilient, high-throughput stream processing systems that handle unbounded datasets with strong correctness guarantees (delivery, checkpointing, watermarking, and more).
- Build scalable automation and control plane for Kafka fleet management and improve efficiency.
- Partner with product engineers to ensure our abstractions enable fast, reliable, and consistent ingestion pipelines.
- Improve observability, monitoring, and failover for mission-critical real-time systems.
YOU’LL LOVE THIS JOB IF YOU
- You enjoy working on distributed systems at scale and care about reliability and performance.
- You like building abstractions that make complex infrastructure easier for others to use.
- You are motivated by designing systems that balance flexibility for developers with best practices for stability.
- You are excited to shape how Sentry handles near real-time ingestion and analytics at scale.
- You value being part of a collaborative team where your contributions make a broad impact across the company.
QUALIFICATIONS
- At least 2-3 years of software engineering experience, with background in distributed systems, data infrastructure, or real-time streaming.
- Proficiency in a programming language such as Python, Rust, Go, or Java (we primarily use Python and Rust, but experience in similar languages is valuable).
- Experience building and operating systems in cloud environments such as Kubernetes, AWS, or GCP.
- Nice to have: experience with streaming technologies such as Kafka, Flink, Spark Streaming, or similar tools.
The base salary range that Sentry reasonably expects to pay for this position is $163,000 to $200,000 CAD or $155,000 to $190,000 USD. A successful candidate’s actual base salary amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: Toronto, Ontario, Canada
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
The Security Team is responsible for securing all things Sentry: our customers, our code, and everything in between. We are a small but growing team with broad scope, high trust, and the autonomy to tackle hard security problems with creativity and an engineering mindset. We work at a company with a strong developer culture, building a product that millions of developers genuinely love and rely on. That context shapes everything about how we operate.
We take a pragmatic approach to preventing and responding to security risks. In this role not only will you build and contribute to systems which detect malicious activity, you will have the unique opportunity to implement new controls to prevent future incidents. You will work across detection and response and corporate security domains. You'll contribute to practices that keep Sentry secure as we grow: alert triage for corporate and production, detection engineering, deploying preventative controls, identity and access management, investigations and incident response, and more.
You'll partner with teams across the company to prevent and respond to security incidents. You will work as a technical collaborator who prioritizes preventative controls, defense in depth, and high signal alerting practices. As Sentry expands our agentic product capabilities and development practices, you'll also find yourself at the frontier of a new set of security approaches and challenges.
IN THIS ROLE, YOU WILL
- Maintain, improve, and own detection engineering systems. We own and operate our own detection stack and are building agentic triage with thoughtful security response and orchestration automation.
- Perform investigations, and contribute to security incident response. You will assist and contribute to a breadth of incident types, or Sentry and our customers.
- Contribute to, maintain, and operate identity and access management systems. Access management is a critical component of our security program.
- Have a lot of opportunity to grow and learn across many security domains. We are a highly cross-functional team and you will have opportunities to touch adjacent security projects spanning appsec, infrasec, governance, and privacy.
- Research, identify, and respond to emerging threats relevant to Sentry. We build and operate a complex application and cloud environment, including the novel attack surface introduced by Sentry's agentic product features and AI-assisted engineering practices.
YOU’LL THRIVE IN THIS ROLE IF YOU
- Enjoy operating cross-functionally, building relationships, and influencing with technical expertise as you protect a fast-moving engineering organization.
- Get excited when something new lands on your desk, be it an interesting breach, a sweet exploit, a novel agentic architecture, an unfamiliar cloud primitive, or a bug class you haven't seen before.
- Love working in a developer-forward culture where your colleagues are builders who care deeply about code quality and customer satisfaction.
- Reach for automation first, you'd rather build a scalable, systematic solution to a security problem than make a noisy reactive solution which requires manual triage.
- Thrive with ownership and want more of it, you prefer to drive work end-to-end, and you're energized by the autonomy — and the mentorship — that comes with being on a small, high-trust team.
QUALIFICATIONS
- 2-5 years of industry experience in a detection and response, corporate security, or generalist security engineering role
- Degree in Computer Science or a related field, equivalent training, or professional experience
- Hands-on experience with several of the following: alert triage, detection tuning and writing, detection-as-code, security log ingestion, investigations and security incident response, identity and access management (IAM), phishing response, user access reviews, managing endpoint detection and response tooling
- Experienced and comfortable programing in at least one language (Python preferred) and comfortable using agentic development workflows
- Familiarity with operating distributed cloud technology (AWS, CICD, GCP, Azure, Kubernetes, Docker, Terraform, etc.) and experience with corporate (SSO, SAML, IAM) and defensive security tooling (EDR, SIEM, CNAPP, ZTNA, etc.)
- A collaborative approach to problem solving paired with strong written and verbal communication
Not sure if you meet 100% of the qualifications? We encourage you to apply anyway. We're interested in people are excited about this opportunity and eager to grow.
The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $162,000 to $200,000 CAD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: Toronto, Ontario, Canada
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
The Security Team is responsible for securing all things Sentry: our customers, our code, and everything in between. We are a small but growing team with broad scope, high trust, and the autonomy to tackle hard security problems with creativity and an engineering mindset. We work at a company with a strong developer culture, building a product that millions of developers genuinely love and rely on. That context shapes everything about how we operate.
As a Security Engineer on this team, you'll work across application and platform security domains. You'll contribute to the practices that keep Sentry secure as we grow: security reviews, threat modeling, vulnerability management, and embedding secure coding practices into an engineering organization that cares about doing things right. You'll partner closely with product and engineering teams to influence how features are designed and built from the start. You will work as a technical collaborator who helps make the secure path the obvious one. As Sentry expands our agentic product capabilities and development practices, you'll also find yourself at the frontier of a new set of security challenges.
IN THIS ROLE, YOU WILL
- Support and help mature Sentry's security review program. From secure code review, to architecture review, and threat modeling. You'll help build the processes, tooling, and culture which make security a natural part of how we ship and operate.
- Contribute to mature vulnerability management practices. Intake, triage, prioritization, remediation tracking, and support of our bug bounty and responsible disclosure program.
- Advocate for secure-by-design principles. Partner with engineering and product teams to embed security early in the development lifecycle and integrate security tooling into developer and CI/CD workflows.
- Validate and reproduce application and infrastructure security findings. Scanning, manual testing, and supporting penetration testing and vulnerability validation across Sentry's application, SDKs and cloud-based platform.
- Help evaluate and respond to emerging threats relevant to application security at Sentry. We build and operate a complex application and cloud environment, including the novel attack surface introduced by Sentry's agentic product features and AI-assisted engineering practices.
YOU’LL THRIVE IN THIS ROLE IF YOU
- Enjoy operating cross-functionally, building relationships, and influencing with technical expertise as you grow into shaping how security gets done across a fast-moving engineering organization.
- Get excited when something new lands on your desk, be it an interesting vulnerability, a sweet exploit, a novel agentic architecture, an unfamiliar cloud primitive, or a bug class you haven't seen before.
- Love working in a developer-forward culture where your colleagues are builders who care deeply about code quality and customer satisfaction.
- Reach for automation first, you'd rather build a scalable, systematic solution to a security problem than solve it manually a hundred times.
- Thrive with ownership and want more of it, you prefer to drive work end-to-end, and you're energized by the autonomy — and the mentorship — that comes with being on a small, high-trust team.
QUALIFICATIONS
- 2-5 years of industry experience designing, building, or securing complex applications and cloud systems
- Degree in Computer Science or a related field, equivalent training, or professional experience
- Hands-on experience with several of the following: security reviews, SDLC practices, secure CI/CD, architecture reviews, threat modeling, vulnerability management, bug bounty and responsible disclosure programs
- Experienced and comfortable programming in at least one language, and able to read and reason about code in Python, Typescript, Go, or Rust
- Familiarity with using distributed cloud technology (AWS, GCP, Azure, Kubernetes, Docker, Terraform, etc.) and an understanding of how those technologies are secured (cloud networking, IAM, etc.)
- A collaborative approach to problem solving paired with strong written and verbal communication
Not sure if you meet 100% of the qualifications? We encourage you to apply anyway. We're interested in people are excited about this opportunity and eager to grow.
The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $162,000 to $200,000 CAD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
УдалённоRemote: United States
leadSan Francisco, CA | New York City, NY; Experience building support coverage across regions, time zones, or languages
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