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Location: Seoul, South Korea Workplace: Hybrid WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE Notion is shaping the future of Go-To-Market, and as a Solutions Consultant (SC), you’ll bring that future to life by building alongside customers and turning their biggest challenges into measurable outcomes. As a customer-facing, quota-carrying SC, you’ll bring together technical fluency and commercial ownership to grow your book of business. You’ll build pipeline with BDRs, engage key stakeholders, lead discovery, co-build workflow solutions live with customers, and guide opportunities through close. You’ll connect each solution to a clear business case and stay engaged through adoption, expansion, and renewal so customers realize the value of what they buy. You’ll partner with BDRs, Outcomes Architects, and technical or product specialists while maintaining clear ownership of customer relationships, opportunity momentum, and next steps. If you’re a builder who loves to sell—and want to work at the intersection of AI, productivity, and enterprise—this is the role.   WHAT YOU’LL ACHIEVE - Create pipeline across your book of business. Build target-account plans with BDRs and initiate outreach to priority stakeholders to generate qualified opportunities, alongside BDR-sourced pipeline. - Own opportunities from first conversation through close. Lead discovery, qualify business needs and urgency, align stakeholders, shape the solution and business case, and drive the evaluation and commercial decision. Navigate commercial sizing, proposal construction, procurement, legal, and security review to close deals with the right scope, credits, and implementation path. - Design and validate workflow solutions that deliver measurable value. Map current- and future-state workflows, co-build solutions live in Notion, and define realistic scope, success criteria, and an implementation path. Translate customer needs and validated outcomes into a clear business case, commercial recommendation, and decision path. Treat discovery as an opportunity to build and validate. - Orchestrate the right partners while maintaining ownership. Engage BDRs, Outcomes Architects, and technical or product specialists at the right moments, with clear context and asks, while owning opportunity momentum, customer communication, and next steps. - Drive customer value and commercial growth after signature. Partner with Outcomes Architects, guide the initial path to value with a clear adoption plan, on onboarding and ongoing multi-workflow adoption, and own expansion strategy and renewal planning. Stay accountable for translating credits sold into credits consumed, and surface risks or expansion opportunities as customer workflows mature.   SKILLS YOU’LL NEED TO BRING - 1-3 years of Experience in selling technical products to technical buyers - Commercial ownership and pipeline generation. You can demonstrate how you created or advanced business, influenced customer decisions, and owned measurable outcomes. Relevant experience may come from quota-carrying sales or adjacent customer-facing roles. - Technical fluency and builder mindset. You are comfortable building live in software and can demo, co-design, and troubleshoot with a customer without needing a specialist in the room. - AI fluency. You are excited about AI, build with new tools, and continually learn new ways of working. - Discovery, qualification, and value articulation. You can uncover customer needs, map workflows, qualify business impact and urgency, and translate what you learn into commercial outcomes, adoption plans, and clear success criteria. - Agency, urgency, and learning velocity. You set clear goals, take initiative, learn from customer interactions, and apply those learnings to improve outcomes. You bring new ideas and workflows to customers and make complex problems easier to solve. - Complex customer engagement. You can lead multi-stakeholder interactions and navigate procurement, legal, and security review cycles. - Native or bilingual-level Korean fluency and business-level English proficiency   NICE TO HAVES - Full-cycle B2B software sales experience or solutions engineering experience, with a consistent track record of exceeding quota across new-logo acquisition and expansion motions. - Familiarity with usage-based or consumption-based pricing models and the ability to structure credit-based commercial proposals. - Prior experience selling to commercial accounts in productivity, collaboration, or workflow software. - Experience in a shared account ownership model, partnering with a post-sale or Customer Success team as part of an integrated customer motion. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: Remote Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. We're a team of 170+ across 26 states and 7 countries, headquartered in New York City. We are hiring a Support Engineer to join our API Support team. This is a hands-on, high-autonomy role. You'll own customer issues end-to-end: triaging incoming tickets, debugging production behavior across our authorizer and API surface, reasoning through configuration and data flow, and driving problems to resolution, often without needing to hand anything off. You'll work across card lifecycle, authorization decisioning, webhooks, account holder KYC, disputes, and the other configurable layers of our platform, using internal tools, Snowflake, Grafana/Loki, and AI-assisted workflows to move fast. When issues reveal deeper product gaps, you'll partner with Engineering and Product to surface patterns and get problems resolved upstream. You will also partner with Solutions and Product Delivery to ensure that we deliver clear, timely, and charming customer communications. Your judgment directly shapes customer trust, product reliability, and our ability to scale the Support function without scaling headcount linearly with ticket volume. Lithic is the card-issuing and payments platform powering some of the most ambitious fintechs and embedded-finance programs in the market. Our customers build on our APIs to issue cards, move money, and run card programs at scale, which means the questions that reach us are rarely "where's the button?" They're "why did this authorization decline at 3:42am ET?", "why is this webhook firing twice?", "is this dispute eligible under Reg E?", "what's the latency on our tokenization endpoint right now?" Customers don't remember when things work. They remember when things break, how fast we fix them, and whether we took the time to set things right. As a Support Engineer at Lithic, you're the person who makes that moment go well. What you'll do: Own support tickets from first response through confirmed resolution. No tossing them over the fence. Debug independently by tracing system state, API logs, authorizer decisions, webhook delivery, and data flow across production. Diagnose issues spanning card issuance, authorization decisioning, transactions and settlement, webhooks, account holder KYC, disputes, and other configurable behaviors of the Lithic platform. A typical investigation might involve querying Snowflake to trace a transaction's lifecycle, checking Grafana dashboards for latency anomalies, pulling up the customer's integration in Retool, and documenting the resolution in The Vault Use internal tooling, Snowflake/dbt marts, Grafana/Loki, and AI-assisted workflows (Claude Code, internal agents) to investigate and resolve issues efficiently. Maintain high operational rigor in triage, prioritization, SLA adherence, and customer communication. Surface recurring failure patterns that inform product and engineering improvements. Drive permanent fixes, not just one-off resolutions. Contribute to The Vault (our Notion KCS knowledge base). Write the article you wished existed when you picked up the ticket. Create and update internal tooling using Metabase, Retool, Grafana, and Snowflake. What you'll bring: 3+ years in a technical, execution-heavy role: Support Engineer, Solutions Engineer, Implementation Engineer, TAM, or similar. Ideally in fintech, payments, or developer-platform B2B SaaS. Strong debugging instincts and comfort operating in production environments where you won't always have a playbook. Comfortable with using and debugging REST API calls, webhooks, and configuration-driven systems. You are familiar with OpenAPI specs, JSON payloads, and can work through issues with HTTP calls fluently. SQL chops. You can independently write a query against a data warehouse (we use Snowflake + dbt) to answer a customer question without needing to ping a data analyst. Ability to reason through complex system behavior from first principles, not just follow runbooks. Clear, direct written communication internally and customer facing. You explain what happened, why, and what you did about it, without hedging or jargon. A strong bias toward ownership. You'd rather solve the problem than route the ticket. Comfortable using AI tools like (LLMs and coding assistants like Claude Code or Cursor) as a part of your daily workflow. Experience working in ticketing systems (Zendesk, Jira, or equivalent) Strong sense of ownership and ability to work independently in a remote environment The annual US salary range for this role is $100,000 - $140,000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications. This is a remote position. However, candidates must be located in the United States, Canada (Ontario or British Columbia), Netherlands, Poland, or Czech Republic. We do not offer visa sponsorship or assistance. Crack the code A hidden code is tucked into this application. Find it and enter it below to continue. 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 Benefits for Full-Time US Employees: Unlimited PTO 12-weeks fully paid parental leave 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) Work From Anywhere: work from anywhere in the world 4-weeks each year 3% cashback on card purchases with your complimentary Privacy.com employee account Health, vision, and dental insurance; HSA Contribution Match 401(k) match Voluntary Life Insurance and STD/LTD NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a third day that works for your schedule and team needs. In-office employees receive: Commuter benefit Catered lunch every Tuesday and Thursday

Location: Remote, Japan GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a strategic Territory Sales Manager  for Japan, you will own and grow your Digital Native and Retail territory with GitLab’s enterprise relationships in the Japan market. You’ll help Enterprise organizations realize the full value of GitLab’s AI-powered DevSecOps platform by leading the entire sales cycle, from prospecting and qualification through rollout and long-term adoption. Reporting to an Area Sales Manager or Regional Director, you’ll use a consultative approach to understand complex customer needs, guide them through evaluation, and coordinate pre- and post-sales resources to ensure successful deployments and visible business outcomes. You’ll work under minimal supervision on complex deals, act as the voice of the customer into GitLab, and partner closely with our strategic channel partners to generate qualified opportunities and develop new customers. In your first year, you’ll be expected to establish and execute clear account plans for enterprise prospects and customers in the Japan market, build strong internal and external stakeholder relationships, and consistently manage your forecast and pipeline with transparency and discipline. What you’ll do Support GitLab’s strategic prospects and customers in your territory in Japan  Market, with a focus in the Digital Natives and Retail industry, owning the full sales cycle for enterprise accounts Lead account strategy by developing and executing account plans aligned to each customer’s business needs and long-term goals Conduct prospecting and opportunity development activities in named large and strategic accounts, including working closely with strategic channel partners to generate qualified leads and new customers Coordinate pre- and post-sales engagement with solutions architects, customer success, and support teams to ensure successful rollout, adoption, and expansion of GitLab products Provide clear account leadership, including regular activity, pipeline, and forecast reporting to sales management Analyze wins and losses, contribute to root cause analysis, and share lessons learned with account managers, marketing, and technical teams to improve future outcomes Act as the voice of the customer by sharing feedback and product ideas through GitLab’s public issue tracker and internal channels Use a consultative sales approach to uncover business issues, shape solution recommendations, and deliver compelling proposals, quotes, and presentations that address customer requirements What you’ll bring Experience managing complex sales cycles with large, strategic enterprise customers, selling into the Digital Natives and retail segment Proven ability to prospect, qualify, and develop new opportunities while also growing existing accounts through strong account management Skill in leading pre- and post-sales activities, coordinating with technical, support, and channel partners to drive adoption and expansion Proficiency in consultative selling, including uncovering business needs, building account plans, and delivering proposals and presentations that align GitLab solutions to customer outcomes Ability to prepare and maintain accurate activity, pipeline, and forecast reports, and to contribute to win/loss and root cause analysis Effective communication and collaboration skills to share customer feedback and lessons learned with sales management, product, marketing, and technical teams Familiarity with software development concepts and tools, with preferred exposure to Git, software development tools, or application lifecycle management Alignment with GitLab’s values, openness to learning, and interest in applying transferable skills even if your background does not match every requirement exactly About the team The Territory Sales Manager will join our enterprise sales team, which focuses on driving GitLab adoption with large customers in the Japan market. The team is responsible for the full relationship lifecycle with enterprise accounts, from initial engagement through long-term expansion and advocacy, ensuring customers realize value from GitLab’s DevSecOps platform. Team members work in an all-remote, distributed environment and collaborate asynchronously across time zones with sales leadership, solutions architects, customer success, marketing, and channel partners. The team is currently focused on maintaining and growing our existing footprint in the region, executing a consistent global sales motion while adapting to local customer needs and partnering closely with strategic channel organizations to reach and support key accounts. Additional details about our process can be found on our hiring page . Remote-Global How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Staff Engineer, you'll be the technical anchor for GitLab's Nonlinear Productivity team in the US: the person who decides what "proven" means before something ships, and who helps shape what the team builds next, not just how to build it. It's a from-scratch, generalist team with no dedicated product manager — that ownership starts on day one. Some examples of the problems this team takes on: Cutting the time it takes to complete a good code review — one that still keeps a human in the loop — by half, using agentic solutions. Turning a manual, error-prone release step into an agentic workflow that catches its own mistakes before a human ever has to. What you'll do Set the technical direction for the team's agentic systems, from how agents are orchestrated to where a step should stay human-owned, and defend those calls once they're tested against real code. Discover and prioritize sources of friction across GitLab's SDLC, driving the fix — agentic, process-based, or both — from a rough hypothesis through to a shipped, measured result. Work across any part of GitLab's codebase as the problem requires, since this team operates like a small, generalist group rather than one scoped to a single service. Apply distributed systems judgment to catch cases where generated code looks correct but breaks under concurrency, at scale, or across deployment topologies (including self-managed, dedicated, and multi-tenant environments), and coach others to do the same. Mentor senior and mid-level engineers on agent engineering practices and distributed systems judgment, through design reviews and pairing that raise the team's collective bar rather than just your own output. Collaborate with the India-based group a few times a week to align on the roadmap, and represent the team's technical progress to stakeholders in the Chief Technology Officer's organization. Serve as a bar raiser for the team's hiring, owning the Technical Leadership round for other Staff-level candidates as the team scales. Own a greenfield technical foundation from day one, with your scope and impact free to grow as the team scales. What you'll bring Experience building reliable agentic or large language model (LLM)-based systems, including multi-step orchestration, tool use, guardrails, and recovery. Ability to work autonomously in unfamiliar codebases and drive solutions from discovery through completion. Strong distributed systems and computer science fundamentals, including coordination, consistency, idempotency, rate limiting, failure modes, and degradation under load. Proficiency in Go, Rust, or Python, with the ability to read and modify code in the others. A track record of delivering results from unclear or incomplete requirements — able to take a complex, loosely specified problem and decompose it into a concrete proposal of small, shippable steps. Experience designing evaluation frameworks for systems where "looks plausible" and "is actually correct" are different questions, and a track record of raising the quality bar for a team's output, not just your own. A history of unblocking and enabling teammates — through design reviews, technical writing, or mentoring — and of engaging regularly with other teams to find where collaboration actually pays off. About the team Nonlinear Productivity — shortened internally to "NLP," with no relation to natural language processing — is one of GitLab's newest teams: a strategic incubation group that reports into AI Platform leadership under the direct sponsorship of the CTO. It's split into a US group (this role) and an India-based group working the same charter; the two sync on roadmap and tooling a few times a week but otherwise run day to day on their own. Solutions that prove out internally are the team's path to a monetized, customer-facing GitLab offering. It's a good fit for engineers who want technical ownership of something with no existing playbook, and a hand in defining a brand-new part of GitLab from its first commit. Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $152,800 — $259,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Backend Engineer on GitLab's Nonlinear Productivity team, you'll find and remove friction across the software development lifecycle using reliable AI-powered automation — diagnosing problems like long review cycles, manual release steps, and brittle automation, then building the automation and process changes that resolve them for good. Some examples of the problems this team takes on: Cutting the time it takes to complete a good code review — one that still keeps a human in the loop — by half, using agentic solutions. Turning a manual, error-prone release step into an agentic workflow that catches its own mistakes before a human ever has to. What you'll do Identify sources of friction across GitLab's software development lifecycle and scope agentic solutions to address them, turning vague pain points into concrete, buildable proposals. Design and build reliable AI-powered systems that follow step-by-step workflows, use tools and safety checks, and correct errors before taking engineering action — the kind of output you can actually trust with real engineering decisions. Build and maintain evaluation tools that judge agent output on correctness, constraint compliance, and cost, not on whether it merely "seems to work." Work across GitLab's codebase as each problem requires, going wherever the friction actually is rather than staying inside one service or product area. Apply distributed systems judgment to identify generated code that may fail under concurrency, at scale, or across self-managed, dedicated, and multi-tenant deployments, catching failures before they reach customers. Collaborate with the India-based group, sharing roadmaps, findings, and reusable agent tooling Take ownership of a greenfield problem space from day one, helping shape a proven internal fix into a capability GitLab could offer customers externally, with your scope and impact free to grow as the team scales. What you'll bring Hands-on experience building agentic or large language model-based systems — multi-step orchestration, tool use, guardrails, and recovery patterns — and making them reliable in production, not treated as one-off prompts or demonstrations. A track record of working autonomously in unfamiliar codebases, getting oriented quickly, and driving solutions through completion. Strong distributed systems knowledge, including coordination, consistency, idempotency, rate limiting, failure modes, and degradation under load. Proficiency in Go, Rust, or Python, in that order of team priority, and the ability to read and modify code in the other languages. Helpful experience includes shipping autonomous agents that complete real tasks from start to finish; improving build systems, release processes, review workflows, or other parts of the software development lifecycle; and working with globally distributed teams, large language model workload costs, or production constraints across on-premises, air-gapped, single-tenant, and software-as-a-service deployments. About the team Nonlinear Productivity — shortened internally to "NLP," with no relation to natural language processing — is one of GitLab's newest teams: a strategic incubation group that reports into AI Platform leadership under the direct sponsorship of the CTO. It's split into a US group (this role) and an India-based group working the same charter; the two sync on roadmap and tooling a few times a week but otherwise run day to day on their own. It operates like a startup — no dedicated product manager, no pre-set backlog — and solutions that prove out internally are the team's path to a monetized, customer-facing GitLab offering. It's a good fit for engineers who'd rather go find the next problem than be handed one, and who want a hand in defining a brand-new part of GitLab from its first commit. Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200 — $235,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Dubai, United Arab Emirates Job Description We are seeking experienced AI Engineers / Agentic AI Developers to design, develop, and deploy enterprise-grade AI solutions with a focus on Agentic AI , Large Language Models (LLMs) , and Retrieval-Augmented Generation (RAG) . The successful candidate will be responsible for building intelligent AI agents and workflows capable of reasoning, planning, task execution, and orchestration while ensuring all solutions are deployed in an on-premises environment using local AI models and tools. Key Responsibilities Gather, analyze, and translate business requirements into scalable AI and Agentic AI solutions. Design, develop, test, deploy, and maintain AI-powered applications and autonomous AI agents. Build Agentic AI workflows capable of reasoning, planning, task execution, and orchestration. Develop and integrate Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and multi-agent architectures. Integrate AI solutions with enterprise applications, APIs, databases, cloud services, and on-premises systems. Optimize AI models, prompts, workflows, and application performance. Ensure AI solutions comply with enterprise security, governance, privacy, and Responsible AI standards. Prepare technical documentation, deployment guides, operational manuals, and knowledge transfer materials. Provide technical support, troubleshooting, performance tuning, and continuous improvements. Design and implement AI solutions using on-premises infrastructure, local models, and enterprise-approved AI tools . Requirements Bachelor's degree in Computer Science, Artificial Intelligence, Software Engineering, or a related field. 5+ years of software development experience, including 2+ years working with AI/Generative AI technologies. Strong experience with Python and AI application development. Hands-on experience with Large Language Models (LLMs) and prompt engineering. Experience designing and implementing Retrieval-Augmented Generation (RAG) solutions. Experience building Agentic AI or multi-agent systems. Experience integrating AI applications with REST APIs , databases, and enterprise applications. Familiarity with AI orchestration frameworks such as LangChain, LangGraph, LlamaIndex, CrewAI, AutoGen , or similar. Experience working with vector databases such as Milvus, ChromaDB, FAISS, Pinecone , or equivalent. Knowledge of model deployment using Ollama, vLLM, Hugging Face Transformers, NVIDIA NIM , or similar on-premises inference platforms. Experience deploying and managing AI solutions in on-premises environments . Understanding of AI security, governance, privacy, and Responsible AI principles. Experience with Docker, Kubernetes, Git, and CI/CD pipelines is preferred. Strong analytical, problem-solving, communication, and documentation skills. Preferred Skills Experience with open-source LLMs such as Llama, Mistral, Qwen, Gemma, or DeepSeek . Experience with GPU infrastructure and AI model optimization. Knowledge of MLOps practices and AI monitoring. Experience integrating AI solutions with enterprise platforms such as SAP, ServiceNow, Microsoft 365, or other enterprise systems. Experience working in highly secure or regulated enterprise environments. This JD is aligned with your requirement that all AI use cases must run on-premises using local models and on-premises tools , making it suitable for enterprise or government projects.

Location: Argentina; Brazil; Mexico; Uruguay; Chile; Colombia Location: Fully Remote (Worldwide) – Focus on LATAM time zones (Americas) Employment Type: Full-time, B2B / Independent Contractor (or W2 for US-based candidates) About the Position & Company Our client is a global leader in Linux infrastructure and security solutions, known for pioneering automated live patching technologies that enable enterprises to apply critical kernel updates without reboots or downtime. They also provide extended support for end-of-life Linux distributions, helping organizations maintain compliance and enterprise-grade security. With a fully remote team of 250+ professionals worldwide and a client base of over 4,500 enterprise customers—including major tech industry leaders—they deliver robust infrastructure solutions across the US, Europe, Latin America, and beyond. Key Responsibilities Research & Analysis: Investigate upstream security (CVE) and bug fixes; analyze patch dependencies and impact on legacy kernels. Backporting: Manually backport Linux kernel patches to older kernel versions used in RPM-based and Debian-based distributions. Conflict Resolution: Resolve merge conflicts between upstream changes and target kernel codebases. Kernel Packaging: Build and rebuild kernel source and binary packages using reproducible build environments for RPM and Debian ecosystems. Validation & Testing: Validate patched kernels through build tests, runtime tests, and regression analysis to ensure stability. Tooling & Automation: Enhance internal workflows (patch preparation, build automation, validation pipelines) using Python, Go, and Shell scripting. AI Integration: Leverage agentic/AI-assisted development tools to accelerate tasks, while rigorously verifying every generated output. Documentation & Collaboration: Document technical decisions, participate in code reviews, and communicate clearly with team members across time zones. Requirements Must-Have Strong C proficiency and hands-on Linux debugging skills. Proven commercial experience in Linux kernel development—specifically patching, backporting, or debugging. Solid experience with Git , GNU build tools (make, autotools), and standard Linux developer utilities. Experience building Linux kernels or distribution packages from source. Scripting and automation skills: Python, Go, or Shell . Practical exposure to AI-assisted development tools (e.g., Copilot, Codeium, or similar), with a disciplined approach to code verification. English: Intermediate or higher (B1+), both written and spoken—you’ll be working in an international team and communicating in English daily. Strong ownership mindset, balanced technical judgment, and ability to articulate trade-offs. Nice-to-Have Experience with RPM/SRPM or Debian kernel packaging . Familiarity with security patching , CVE analysis, and extended lifecycle maintenance. Working knowledge of Docker, QEMU, Jenkins , or other CI systems. Experience designing kernel validation tests, analyzing core dumps, and investigating regressions. Candidate Profile (Cultural Fit) Hands-on practitioner: You love working directly with kernel code, not just theorizing. Methodical and detail-oriented: Kernel patching requires precision, reproducibility, and thorough validation. Ownership-driven: You take responsibility for outcomes, document your work, and proactively communicate risks. AI-curious but cautious: You embrace AI tools to accelerate development but never skip verification. Remote-first compatible: You thrive in async environments with minimal supervision and clear communication. Benefits 100% remote work with flexible hours — work from anywhere in the world (focus on LATAM-friendly time zones). 24 paid vacation days + 10 national holidays + unlimited sick leave. Private medical insurance compensation. Coworking space and sports/fitness reimbursement. Professional development budget — conferences, courses, certifications. Reward program for patentable ideas. A collaborative, non-corporate environment with a strong engineering culture.

Location: Mexico; Colombia; Argentina; Brazil; Peru About the Role We are looking for a Senior Plumbing & Mechanical Piping BIM Specialist to join a growing U.S.-based VDC team supporting complex commercial, industrial, and mission-critical projects. This is not a design-focused position . We are looking for someone with a strong construction-side mindset who understands how plumbing and mechanical piping systems are fabricated, coordinated, and installed in the field. The ideal candidate has extensive experience developing fabrication-ready BIM models , producing shop drawings , supporting prefabrication , resolving coordination issues, and working closely with construction teams throughout project execution. Responsibilities Develop highly detailed Plumbing and Mechanical Piping BIM models using Revit and Revit Fabrication Parts . Produce fabrication-ready models, shop drawings, spool drawings, and installation documentation. Perform multidisciplinary MEP coordination using Navisworks and BIM workflows. Identify and resolve clashes and constructability issues before construction. Support prefabrication by producing accurate fabrication models, spool assemblies, and quantity takeoffs. Model piping systems, hangers, supports, sleeves, penetrations, and fabrication assemblies. Coordinate directly with project managers, VDC teams, engineers, fabricators, and field personnel. Ensure models accurately reflect installation requirements and construction sequencing. Participate in coordination meetings and proactively resolve field coordination challenges. Requirements 5+ years of experience in Plumbing and/or Mechanical Piping BIM modeling. Strong proficiency with Revit . Advanced experience using Revit Fabrication Parts . Strong working knowledge of Navisworks . Proven experience producing shop drawings , spool drawings , and fabrication-ready BIM models. Strong construction-side experience supporting fabrication, prefabrication, installation, and field coordination. Solid understanding of constructability, installation sequencing, clash detection, and BIM coordination. Experience modeling plumbing and mechanical piping systems for commercial, industrial, healthcare, mission-critical, or data center projects. Direct experience working on U.S. projects , with knowledge of U.S. construction practices and standards. Experience collaborating with U.S.-based engineering and construction teams. Senior-level professional capable of working independently, owning project deliverables, and moving projects forward with minimal supervision. Professional English communication skills. Available to join the team in the short term. Preferred Qualifications Experience with domestic water, sanitary, storm, gas, and specialty plumbing systems. Experience with mechanical piping prefabrication workflows. Familiarity with Autodesk Construction Cloud (ACC) and BIM 360. Experience supporting data center or mission-critical projects. What We Offer Long-term remote opportunity with a growing U.S. VDC company. Work on challenging commercial and mission-critical projects across the United States. Collaborative team environment with experienced VDC professionals. Competitive compensation based on experience. Opportunity to grow into technical leadership as the team continues to expand. Benefits Work for the most exciting companies in the North American Market. Flexible schedules. Work from anywhere. Highly competitive compensation.

Location: United States; Canada The Revenue Operations Manager will play a central role in building and maintaining the organization's analytical and reporting framework. Reporting to our Chief of Staff and working closely with regional executives and the Group CEO, you will drive operational excellence by surfacing data-driven insights. You will partner closely with the Leadership Team and stakeholders across each global region to understand win/loss trends, key customer insights, marketing performance, and overall go-to-market efficiency. You will also be responsible for managing the underlying systems and data infrastructure necessary to generate meaningful insights, improve business processes, and support strategic decision-making. Key Responsibilities Strategy Collaboration: Collaborate closely with the leadership team to assess and evaluate potential revenue initiatives based on historical business performance. Ensure the necessary infrastructure is in place to execute, measure, and optimize selected revenue strategies. Demand Generation Optimization: Provide recurring briefings to the leadership team on the effectiveness of demand generation efforts (e.g., outbound campaigns), identifying top-performing approaches and opportunities for continuous improvement. Growth Performance & Analytics: Develop and maintain dashboards that track key growth objectives. Lead quarterly win/loss analyses and provide actionable recommendations based on performance trends. Marketing Performance Analytics: Partner closely with Marketing leadership to build dashboards and measure the success of marketing initiatives, campaigns, content assets, and other demand generation activities, providing insights to improve future performance. Process Optimization: Audit and optimize existing revenue processes while designing and implementing new workflows that improve operational efficiency and cross-functional alignment. Cross-Functional Engagement: Work closely with stakeholders across Sales, Marketing, Finance, and other departments to solve Revenue Operations challenges, prioritize requests, and drive alignment across the organization. Technology & Systems: Serve as the internal owner and subject matter expert for HubSpot and other revenue technology platforms, ensuring clean, accurate, and reliable data. Design and implement new fields, workflows, automations, and integrations that improve CRM adoption, GTM execution, reporting, and collaboration with Finance, including invoicing and revenue-related processes. Revenue Technology Innovation: Continuously evaluate the Revenue Operations technology landscape, identifying opportunities to integrate AI tools and other complementary software that enrich CRM data, improve reporting, automate workflows, and enhance operational efficiency. Qualifications 5+ years of experience in Revenue Operations, Sales Operations, or a related field. Strong experience with HubSpot is highly preferred. Candidates with extensive experience using other CRMs will also be considered if they can demonstrate the ability to quickly learn and manage a complex HubSpot environment. Experience with data enrichment tools and LinkedIn. Proven ability to build and optimize Revenue Operations infrastructure, reporting, and sales and marketing KPIs. Experience supporting outbound-driven demand generation organizations, including systems used for sequencing, prospecting, and outbound performance measurement. Experience supporting technology-enabled sales organizations. Experience with market segmentation, including both complex enterprise sales motions and shorter, project-based sales cycles. Excellent cross-functional communication and stakeholder management skills. Strong project management skills with the ability to prioritize multiple initiatives simultaneously. Highly analytical, data-driven, and detail-oriented. Curious, proactive, and continuously looking for opportunities to improve systems and processes. Highly organized with excellent execution skills. Operates with a high degree of self-initiative and a strong ownership mindset; proactively identifies gaps and opportunities rather than waiting for tasks to be assigned

Location: Munich, Germany Our Client Our client designs intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters: their people and their business. With a growing international team of more than 800 employees across Germany, France, Spain, and Switzerland, and thousands of customers worldwide, they combine the agility of a fast-growing company with the stability of an established European player. Our client values transparency, autonomy, high standards, and a collaborative working environment where employees are encouraged to take ownership and make an impact. Job Description In order to continue their expansion in the German market, they are looking for a Partner Manager to join their team in Munich. Purpose of the job: Launch and grow their’s alliance network in Germany from the ground up. Cultivate and activate a thriving ecosystem bringing together Tax Advisors (Steuerberater), Business Consultants, and Technology Partners. Act as the crucial link between local market opportunities and the Global Alliances team at HQ. Details of the tasks: Strategy Co-Ownership & Ecosystem Architecture Partner with the global Alliances team at HQ to adapt the overarching partnership playbook to the specific cultural and legal context of the German Mittelstand. Map, approach, and onboard key channel partners: Tax Advisors (Steuerberater) targeting digitally mature, mid-sized Kanzleien, HR & Digital Transformation Consultants, and Value-Added Resellers & Tech Partners. Maximize our visibility through partnerships with agile SaaS technology providers and integrators. Maximize the DATEV Partnership Position our client as a premier integrated solution for DATEV users (DATEV Lodas, Lohn und Gehalt). Foster an active, loyal community of Tax Advisors by demonstrating how our client’s pre-payroll export and specialized features eliminate their manual operational drag. Channel Lead Transfer & Revenue Operations Actively own and execute the channel lead transfer process, fueling the pipeline for the German sales team. Monitor partner pipeline velocity, tracking metrics such as Qualified Lead Volume (QLV) generated via partners and partner-led conversion rates. Maintain meticulous CRM data hygiene (Salesforce), setting up efficient workflows with the Operations team to track partner touchpoints, co-marketing events, and revenue attribution. Partner Enablement & Network Animation Conduct high-impact product demonstrations, build localized partner enablement assets (presentations, joint-value case studies), and address technical/regulatory queries. Collaborate with Marketing to prepare and co-host regional partner events, webinars, user clubs, and major HR trade shows (e.g., Zukunft Personal) Requirements You have 3 to 6 years of proven success in B2B SaaS Channel/Alliance Management or Sales and Account Management in Germany. Prior exposure to the HR Tech, payroll operations, or HRIS landscape is highly appreciated. A solid understanding of the German tax advisor (Steuerberater) network or software integrations with DATEV is a huge competitive advantage. Native-level fluency in German (C2) and professional proficiency in English (C1/C2) are mandatory. Clear and structured oral and written communication. Intellectual curiosity, exceptional active listening skills, and a deeply collaborative team spirit. Comfortable in a fast-paced environment, recovering quickly from setbacks and seeing challenges as opportunities Selection process (in German and English) Step 1: HR Interview Step 2: Country Manager Interview Step 3: Case Study Step 4: Final Interview Benefits Transparency & autonomy – A culture built on trust, where everyone is encouraged to take ownership, share ideas, and make an impact High standards & ambition – A challenging environment where excellence is valued and everyone is motivated to continuously improve Collaborative mindset – A team culture where knowledge sharing, support, and collective success are at the heart of the way we work. Opportunities to connect - company seminars, team-building activities, welcome events for new new employees, introductory lunches Deutschlandticket – 75% of your subscription covered. Wellpass subscription – discounted access to sports, fitness and activities. Pet-friendly office – feel free to bring your furry friends to work. Remote-friendly work policy – remote work possible after onboarding, either occasional or hybrid

Location: India; Pakistan; Jamaica About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, SaaS platforms, and digital-first businesses. Unlike traditional outsourcing models, you are placed directly with a client as an in-house team member, contributing to impactful, real-world products. Role Type: Full-time Engagement: Independent Contractor About the Company Our client is a fast-growing performance marketing agency that helps direct-to-consumer (DTC) brands scale profitably through Paid Media, Conversion Rate Optimization (CRO), creative strategy, and conversion-focused publisher networks. Acting as an extension of their clients’ in-house growth teams, they specialize in rapid testing, high-converting funnels, and data-driven experimentation to drive measurable revenue growth. Job Summary As a Remote QA Engineer, you'll be responsible for ensuring the quality, reliability, and performance of web and mobile applications. You'll collaborate closely with software engineers, product managers, and designers to validate new features, identify defects, and improve testing processes throughout the software development lifecycle. The ideal candidate has experience with both manual and automated testing, thrives in a remote-first environment, and is committed to delivering exceptional user experiences. Key Responsibilities Create, execute, and maintain test plans, test cases, and testing documentation. Perform manual testing for web and mobile applications to ensure functionality and usability. Develop and maintain automated test scripts using modern testing frameworks. Identify, document, and track software defects through resolution. Conduct functional, regression, integration, exploratory, and smoke testing. Test REST APIs using tools such as Postman or similar platforms. Collaborate with developers to reproduce issues and verify bug fixes. Participate in Agile ceremonies, sprint planning, and release testing. Continuously improve QA processes, automation coverage, and testing standards. Ensure software meets quality expectations before production releases. Requirements 3+ years of experience as a QA Engineer, Software Test Engineer, or Quality Assurance Engineer. Strong knowledge of manual software testing methodologies. Experience with automation tools such as Selenium, Cypress, Playwright, or similar frameworks. Solid understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC). Experience testing RESTful APIs using Postman or similar tools. Familiarity with Agile or Scrum development environments. Experience using Jira, Azure DevOps, or other issue-tracking platforms. Basic knowledge of SQL and database testing. Strong analytical and problem-solving skills with exceptional attention to detail. Excellent written and verbal English communication skills. Ability to work independently while collaborating effectively with remote teams. Experience with CI/CD pipelines. Knowledge of Git and version control workflows. Exposure to performance, load, or security testing. ISTQB Certification or equivalent QA certification. Experience working with SaaS or cloud-based applications. Benefits 💰 Competitive salary based on experience and seniority 🚀 Work on impactful, user-facing products with a global reach 📈 Clear career progression in a high-growth tech environment 🌎 Fully remote role with an international team. 🎓 Access to ongoing learning and professional development. 🤝 Collaborative engineering culture with modern development practices.

Location: Colombia; Mexico; Argentina; Costa Rica; Venezuela, Bolivarian Republic of; Brazil About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, SaaS platforms, and digital-first businesses. Unlike traditional outsourcing models, you are placed directly with a client as an in-house team member, contributing to impactful, real-world products. Role Type: Full-time Engagement: Independent Contractor About the Company Our client is a fast-growing performance marketing agency that helps direct-to-consumer (DTC) brands scale profitably through Paid Media, Conversion Rate Optimization (CRO), creative strategy, and conversion-focused publisher networks. Acting as an extension of their clients’ in-house growth teams, they specialize in rapid testing, high-converting funnels, and data-driven experimentation to drive measurable revenue growth. Job Summary As a QA Engineer, you'll be responsible for ensuring the quality, stability, and performance of software applications throughout the development lifecycle. You'll work closely with developers, product managers, and designers to identify defects early, validate new features, and contribute to continuous improvements in testing practices. The ideal candidate has hands-on experience with both manual testing and test automation, is comfortable working in Agile teams, and has a strong understanding of software quality assurance methodologies. Key Responsibilities Develop, execute, and maintain detailed test plans, test cases, and test scenarios. Perform functional, regression, integration, smoke, exploratory, and user acceptance testing. Design and maintain automated test scripts using industry-standard automation frameworks. Identify, document, prioritize, and verify software defects using bug-tracking tools. Collaborate with developers to reproduce issues and validate fixes. Test REST APIs using tools such as Postman or similar API testing platforms. Participate in sprint planning, backlog refinement, and release readiness activities. Ensure product quality before production deployments. Continuously improve QA processes, documentation, and testing standards. Work closely with cross-functional teams to deliver high-quality software on schedule. Requirements 3–4 years of professional experience as a QA Engineer, Software Test Engineer, or Quality Assurance Engineer. Strong experience with manual software testing across web applications. Experience with test automation tools such as Selenium, Cypress, Playwright, or similar frameworks. Solid understanding of software development lifecycle (SDLC) and software testing lifecycle (STLC). Experience testing RESTful APIs using Postman or equivalent tools. Familiarity with Agile or Scrum development methodologies. Experience using bug tracking and project management tools such as Jira, Azure DevOps, or similar. Basic knowledge of SQL for database validation and testing. Familiarity with Git version control and CI/CD pipelines is an advantage. Strong analytical, troubleshooting, and problem-solving skills. Excellent written and verbal English communication skills. Ability to manage multiple priorities and work effectively in a remote team environment. Experience testing SaaS platforms or cloud-based applications. Knowledge of performance or load testing tools. Exposure to Docker, Kubernetes, or cloud environments. ISTQB Certification or equivalent QA certification. Experience integrating automated tests into CI/CD workflows. Benefits 💰 Competitive salary based on experience and seniority 🚀 Work on impactful, user-facing products with a global reach 📈 Clear career progression in a high-growth tech environment 🌎 Fully remote role with an international team. 🎓 Access to ongoing learning and professional development. 🤝 Collaborative engineering culture with modern development practices.

Location: Colombia; South Africa; Brazil; Argentina; Honduras; Costa Rica About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. About the company Our client is a dynamic technology firm specializing in the development of sophisticated data management systems and integrated IT solutions. Focused on bridging the gap between complex data architectures and actionable business insights, the team provides scalable infrastructure and analytics tools to enterprises across multiple sectors. By prioritizing innovation in data processing and system reliability, they help organizations modernize their technical stacks and improve operational efficiency through secure, high-performance computing environments. As a fast-growing scale-up, the company fosters a collaborative and forward-thinking environment where engineers and data specialists tackle high-impact technical challenges. They maintain a global market focus, empowering businesses to leverage their information assets more effectively in an increasingly digital economy. The culture is built on continuous improvement and technical excellence, offering candidates the opportunity to work on cutting-edge systems while contributing to a mission of making complex data more accessible and functional for modern industry leaders. Job Summary We are seeking a high-energy, empathetic, and technically-minded Customer Support Specialist to serve as the primary point of contact for a growing B2B SaaS platform. In this role, you will do much more than answer tickets; you will be the voice of the brand, helping US-based clients navigate complex data systems and ensuring they achieve maximum value from the software. If you pride yourself on your ability to de-escalate challenging situations with grace and have a natural instinct for troubleshooting, this is the perfect opportunity to grow with a global team. Key Responsibilities Manage and resolve high-volume support requests via both phone and email. Lead live support calls with US-based clients to troubleshoot technical issues in real-time. Guide less-technical users through complex workflows with patience and clarity. Maintain accurate records of all customer interactions within the CRM. Identify recurring software issues and collaborate with the product team to drive long-term solutions. Draft clear, concise internal documentation and external-facing help guides. Requirements 3+ years of dedicated experience in B2B SaaS customer support (must include phone support experience; chat-only experience will not be considered). Fluency in English with exceptional written and verbal communication skills. Proven track record of supporting US-based clients and working US Central Time (CST) hours. Proficiency with modern CRM and support tools (e.g., HubSpot, Zoho, or similar platforms). Strong technical troubleshooting instincts and the ability to explain complex concepts simply. High emotional intelligence and the ability to de-escalate difficult customer interactions. A reliable, high-speed home internet connection and a dedicated, quiet remote workspace Benefits 💰 Competitive salary based on experience 🌎 Fully remote role with a flexible work environment 🚀 Work with a growing logistics company in a high-demand industry 📈 Long-term career growth with operational and customer success exposure 🎯 Hands-on role with real impact on day-to-day business operations

Location: Amman, Jordan We are looking to hire a skilled GRC officer who will be responsible for assessing the effectiveness, efficiency, and security of our IT systems, while ensuring compliance against industry standards, best practices, and internal processes and procedures. As part of his duties, he will be responsible for overseeing compliance with and reporting to Management on how to mitigate possible risk. Responsibilities Develop, review, monitor, and implement the company's information security management system, including processes, policies, systems, and procedures, and continuously improve the ISMS to keep up with changing regulatory requirements and industry best practices. Develop, review, and monitor the Firm’s business continuity & disaster recovery plan and identify potential risks areas and ensure steps are taken to mitigate same. Investigate and report violations of processes, procedures and regulatory standards across the operations of the Firm including but not limited to engineering and operations departments with effective action plans in response to discoveries and compliance violations. Build an internal audit plan and schedule to cover all aspects as per the management needs. Prepare internal audit reports detailing findings, recommendations, and corrective actions. Plan and conduct regular audits and assessments to identify areas of non-compliance and develop corrective action plans. Monitor and report on compliance issues, including data breaches, security incidents, and regulatory changes, and take appropriate actions to address them. Ensure that compliance-related issues are communicated effectively to the leadership team and the board of directors. Provide guidance and training employees on security & compliance-related topics, based on the best practices and industry standards. Foster a culture of compliance within the organization, where all employees understand the importance of compliance and their role in maintaining it. Liaise with external auditors and regulators as necessary to demonstrate compliance with relevant laws and regulations. Collaborate with cross-functional teams to ensure that compliance & ISMS requirements are integrated into all aspects of software development, project management and operations, etc. Migrate, manage, and excel the GRC tasks to a well-known GRC tool. Perform and manage an enterprise risk assessment across the organization, based on a defined risk management policy, and procedure. Work closely with all departments on risk management tasks, including identification & mitigation of risks. Work closely with all departments on their new tools and software’s to make sure it follows ProgressSoft vision, policies, and to reflect on any required changes to the current processes and internal controls. Ability to read and understand third party agreements from Clients & assess the level of risk acceptance towards security terms and conditions. Ability to perform third party risk assessments (Vendor & Client). Understand the internal workflows and procedures, assess any areas for improvement. Requirements : Bachelor’s degree in computer science or any related field. Minimum of 1-2 years’ experience in areas related to Governance, Compliance Officer, IT Auditor or Information Technology Risk Management. Strong knowledge of IT auditing principles, practices, and frameworks (e.g., GRCP, COBIT, ISO 27001, or related discipline). Familiarity with security frameworks and compliance requirements (e.g., ISO27001, GDPR, PADSS). Familiarity of cybersecurity & compliance regulations across Middle East countries (e.g. Jordan/ UAE/ Oman/ Kuwait/ Qatar etc.). Proficiency in risk and audit tools and methodologies. Provide insights for informed decision-making. Excellent analytical, critical thinking and problem-solving skills. Excellent reporting and presentation skills. Exposure to IT Governance and its activities. Ability to work independently and as part of a team. Ability to multi-task, pay attention to details and meet deadlines. Performance goal/KPI Ensure staff members comply with all laid down processes and procedures. Presentation to the top management and as may be required. Ensure Staff members comply with the of technology at all levels. Submission of timely and regular reporting to Management on the status of progress and achievements.

Location: Chicago, IL Workplace: Remote ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE TEAM The Deployed Engineering team works directly with companies building and running AI agents in production, helping turn ideas and prototypes into systems teams can rely on. This is a hands-on, highly technical team that partners closely with customer engineers across the full lifecycle, from pre-sales evaluations to post-deployment advisory work. The focus is on achieving the technical win, co-designing agent architectures, and helping customers operate agents reliably at scale using the LangChain suite. Deployed Engineers sit at the intersection of engineering, product, and go-to-market, shaping how LangChain is adopted in the field and feeding real-world insights back into the platform. ABOUT THE ROLE The Deployed Engineer…You’ll work on some of the hardest problems in applied AI — not demos, not research, but systems that real teams depend on in production. The feedback loop is fast, the impact is visible, and the work you do directly shapes how AI agents are built in the real world. This will be a hybrid in office role in Chicago, IL. WHAT YOU’LL DO - Co-architect and co-build production AI agents with customer engineering teams - Own the technical win in pre-sales by designing POCs, answering deep technical questions, and guiding evaluations - Help customers deploy and operate agent-based applications such as conversational agents, research agents, and multi-step workflows - Advise customers post-sale on architecture, best practices, and roadmap-level decisions - Run technical demos, trainings, and workshops for developer audiences - Surface field feedback and contribute reusable patterns, cookbooks, and example code that scale across customers - Occasionally contribute code upstream when it meaningfully improves customer outcomes - Travel to customers up to 25% of the time WHAT YOU’LL BRING - 6+ years in a relevant technical role (software engineering, customer engineering, solutions engineering, founding/product engineering), ideally in a startup or scale-up - Strong Python, JavaScript and systems fundamentals - Have designed agent-based or LLM-powered applications beyond simple API calls, including multi-step workflows, orchestration, and failure handling - Are comfortable working directly with customers during POCs, architecture reviews, and technical evaluations - Can explain technical tradeoffs clearly and build trust with developer audiences - Take responsibility for outcomes, not just recommendations - Have a bias toward action and enjoy figuring things out as you go - Are excited about operating AI agents in production, not just building demos NICE TO HAVE’S - You’ve deployed AI agents in production, especially using LangChain, LangGraph, or similar frameworks - Worked with LLM evaluation, observability, or guardrails - Have experience with cloud environments (AWS, GCP, Azure), containers, and basic Kubernetes concepts - Have shipped and operated production software and are comfortable owning systems under real-world constraints COMPENSATION: Annual OTE range: $200,000–$300,000 USD. Final compensation will depend on experience, skills, and location. Looking for a hands-on implementation role focused on custom delivery, bespoke integrations, and scoped consulting projects? Please check out the Deployed Engineer (Professional Services) roles. Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: United Kingdom - London Office; Ireland - Dublin Office Workplace: Hybrid At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ClickUp is hiring a Majors Account Executive to grow and expand our footprint across larger EMEA customers. This role is built for a seller who can take strong product adoption, identify real whitespace, and turn it into broader, multi-team commercial growth.   This is an especially important hire now because ClickUp’s international business already matters materially, and larger customers increasingly want to consolidate scattered tools, improve execution clarity, and understand how AI can create leverage across teams. We need someone who can run strong discovery, build a credible business case, and guide more complex stakeholder groups from interest to expansion.   Mission - Own and grow expansion revenue across major EMEA accounts by identifying whitespace, building business cases, and positioning ClickUp as the platform that helps larger teams work with more clarity, speed, and operational leverage.   Key outcomes and responsibilities - Own expansion opportunities across major accounts in your region, with a core focus on larger organisations in the roughly 1,000–2,500 employee range. - Consistently exceed pipeline and sales targets by converting account signals, free trials, marketing-qualified leads, demo requests, and product adoption into qualified commercial opportunities. - Run structured discovery that uncovers workflow pain, stakeholder priorities, buying friction, and the business case for broader ClickUp adoption. - Deliver compelling presentations and demos that connect ClickUp’s platform value to customer priorities, cross-functional workflows, and executive-level outcomes. - Build and manage multithreaded deal plans across end users, managers, executives, procurement, and other decision-makers. - Partner closely with Growth, Marketing, and adjacent GTM teams to improve lead quality, regional account coverage, and conversion. - Maintain strong process discipline across forecasting, pipeline inspection, next steps, CRM hygiene, and follow-through. - Identify recurring patterns across segments, objections, and account behavior to help sharpen the majors expansion motion in EMEA. - Support more formal buying motions when needed, including RFIs / RFQs and procurement-heavy evaluations.   Required qualifications - Demonstrated success in B2B SaaS sales with clear ownership of full-cycle deals, account growth, or expansion motions. - Track record of exceeding quota and managing a disciplined pipeline in commercial, strategic, or larger-account environments. - Strong written, verbal, and presentation skills, including comfort communicating with both practitioners and executive stakeholders. - Clear consultative selling instincts, with the ability to connect customer pain to value, urgency, and practical next steps. - Strong process rigor and attention to detail across forecasting, deal planning, and follow-through. - Experience completing or leading RFIs / RFQs, or operating in deals with more structured evaluation processes. - Ability to work in our Dublin / London office 2-3 days per week.   Preferred qualifications - Experience selling workflow, collaboration, productivity, CRM, CX, or adjacent horizontal SaaS platforms. - Experience in an expansion-heavy, cross-sell, or land-and-expand motion rather than a purely transactional new-logo model. - Experience navigating multi-stakeholder buying groups in larger customer environments. - Familiarity with EMEA selling dynamics, regional complexity, or distributed territory ownership. - Comfort selling a broader platform and AI productivity story instead of relying on feature-by-feature comparisons. #LI-SO1 #LI-Hybrid     Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic trains and serves frontier AI models on some of the largest accelerator fleets in the world, and we're now building the custom hardware systems that fleet will run on — from the package boundary out through boards, racks, interconnect, power, cooling, and the datacenter interface. We're looking for a Technical Program Manager to own execution of these hardware systems from concept through production deployment. You'll drive the program that turns architecture and specs into boards and racks that ship — managing ODMs, CMs, and component vendors on one side, and coordinating silicon, firmware, infrastructure software, supply chain, and datacenter teams on the other. This is a role on a new hardware team. You'll build the program cadence, review structure, and NPI process this team runs on. We need someone who has shipped hardware at scale, has a realistic view of ODM/CM schedules and where they break, and is comfortable owning consequential program calls without a large organization behind them. Key responsibilities Own the integrated hardware systems program plan across board, chassis, rack, and interconnect — from requirements through EVT/DVT/PVT, qualification, and production ramp — and be the source of truth on schedule, risk, and readiness. Drive execution with ODMs, contract manufacturers, and component/optics vendors: SOWs, build schedules, deliverable tracking, factory readiness, and escalation when they slip. Stand up and run the NPI cadence — build matrix, engineering reviews, DFx, issue triage, exit criteria — and keep it lightweight enough that a small, senior team actually uses it. Drive the bring-up and validation program for new platforms: lab and pilot-rack logistics, firmware/BMC/diagnostics coordination, test coverage, and the reliability and telemetry targets a platform has to hit before it enters the fleet. Own the interfaces that make or break a hardware program: silicon (samples, package, power/thermal envelopes), datacenter (power, cooling, rack integration, deployment windows), infrastructure software (management plane, provisioning, telemetry), and supply chain (long-lead components, second-sourcing, allocation). Run partner and technology evaluations as a program — candidate ODMs, reference platforms, connector/optics/memory options — and land build / buy / co-design recommendations with the architecture team. Own program communication upward and outward — for an audience that ranges from architects to executives. Develop and share AI-assisted approaches to hardware program management — issue-tracker synthesis, build-readiness checking, spec/BOM consistency, ODM-report digestion. Minimum qualifications 8+ years in hardware systems / NPI program management for compute, networking, storage, or accelerator platforms. Direct ownership of at least one platform from concept through volume production — you can walk through its EVT/DVT/PVT arc, what broke, and how you recovered. Working technical fluency across the hardware stack — power delivery, thermal, mechanical, high-speed interconnect, board design, system management — sufficient to interrogate status and push back credibly on architects and vendors. Experience managing ODMs/CMs and component vendors, including SOW negotiation, build tracking, quality escapes, and escalation. Track record of standing up program mechanisms on a new or early-stage hardware effort, not just operating inside a mature PLC. Strong written communication — plans, reviews, and exec updates that many teams depend on. Comfort operating with high autonomy and limited process in a fast-moving, ambiguous environment. Preferred qualifications Experience with AI/ML accelerator systems (GPU, TPU, custom ASIC), HPC, or hyperscale datacenter platforms and their scale-up / scale-out fabrics. Experience taking a first-generation, custom-silicon-based system from bring-up through fleet deployment. Experience with liquid-cooled and/or high-density rack architectures, rack level high power distribution, or optical interconnect programs. Familiarity with the chip-package-system interface and coordinating tightly with a silicon team. Experience with datacenter integration, deployment, and fleet-scale reliability/RAS programs. Practical experience using AI tools in your own workflow, and clear ideas about where they help and where they don't. BS/MS in EE, CE, ME, or a related field, or equivalent experience. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $365,000 — $435,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role This is a shift role. Working 8-hour shifts with 4 weekdays and 1 weekend day. Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers. Some examples of our projects: A tool to automatically check a GitLab Omnibus install for known issues A solution to capture the state of a customer’s server for easier troubleshooting A tool which turns log files into interactive tables to easily sort and filter columns A functionality to ChatOps to make it easier to identify user accounts on GitLab.com What you’ll do Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing Collaborate with our Product , Development , Infrastructure , Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy Create and update documentation based on customer interactions Collaborate with Support team members (through Pairing Sessions ) and other GitLab team members (for example: as a Support Stable Counterpart ) Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews. What you’ll bring Experience in, and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge) Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails) Experience with Git and CI/CD Expertise in writing support content Ability to communicate complex technical topics to customers and coworkers of varying technical skill level Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes Understand a range of different GitLab implementations, and how service interruptions impact the customer. About the team The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineers solve complex problems together and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. Team members are given the ability to structure their shift the way it best suits their private life while maintaining our ability to address customer issues. Thanks to our Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and listen to some of our meetings. How GitLab will support you Benefits to support your health, finances, and well-being All remote , asynchronous work environment Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and development budget Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .