Location: Global
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: Join us as an General QA engineer!
Requirements
Education & Experience
Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related STEM field.
3+ years of experience in QA Engineering or Software Testing in a high-throughput or low-latency environment.
Experience with quantitative systems, HFT, trading platforms, or financial applications is highly preferred.
Core Technical Skills
Strong knowledge of software testing methodologies, SDLC best practices, and quality assurance processes.
Experience testing REST APIs and WebSocket-based services.
Proficiency in SQL for data validation, troubleshooting, and debugging.
Experience with API testing tools such as Postman.
Hands-on experience with monitoring and observability tools such as Grafana, Prometheus, or Kibana.
Confident working knowledge of Linux command-line tools, logs, system utilities, and process monitoring.
Experience working with Docker.
Proficiency in scripting or programming languages such as Python or Java.
Experience with test automation frameworks and libraries such as Pytest, Selenium, or Pandas.
Familiarity with version control systems and CI/CD workflows.
Experience with automated testing, continuous integration, and deployment processes.
Trading & Quantitative Systems Knowledge
Understanding of market microstructure and trading products, including spot, futures, and swaps.
Familiarity with low-latency and high-frequency trading systems.
Strong understanding of mathematics, statistics, and numerical methods relevant to quantitative trading.
Ability to reason through quantitative problems and collaborate effectively with researchers, developers, and analysts.
Analytical & Problem-Solving Skills
Strong analytical and problem-solving skills.
Ability to independently investigate and solve complex technical issues.
Strong focus on quality, reliability, and system performance.
Experience working with complex distributed systems is an advantage.
Mindset & Soft Skills
Strong interest in technology, quantitative finance, and continuous learning.
Team-oriented mindset with strong communication and collaboration skills.
High level of ownership, reliability, and attention to detail.
Predictable availability to support stable operation of production trading systems when required.
Responsibilities
As a QA Engineer, you will be part of a high-performance team responsible for developing and maintaining low-latency infrastructure, HFT and quantitative systems, and real-time risk management tools. You will work closely with developers, analysts, researchers, and system engineers to ensure system reliability, scalability, performance, and quality.
Key Responsibilities:
Design, develop, and execute comprehensive test plans for trading infrastructure and internal tools.
Build and maintain automated test suites for real-time quantitative systems and APIs.
Ensure adequate test coverage for low-latency, high-availability, and scalable systems.
Collaborate with developers and analysts to clarify requirements, identify edge cases, and align testing with business and technical objectives.
Investigate, reproduce, and debug issues in complex distributed systems.
Contribute to performance testing, latency benchmarking, and system monitoring.
Support CI/CD pipelines through automated testing strategies.
Maintain high standards of test documentation and test coverage.
Working terms
Immerse yourself in Crypto & Web3:Master cutting-edge technologies and become an expert in the most innovative industry.
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Location: Remote USA
Workplace: remote
ABOUT XSOLLA
Xsolla is a global video game commerce company headquartered in Los Angeles. It helps developers from indie to AAA fund, distribute, market and monetize their games, and acts as merchant of record for 1,500+ developers worldwide. For more information, visit xsolla.com.
The role
We are hiring a
Software Engineer, Web3
for
Xsolla
ZK
,
Xsolla
's Web3 ecosystem on a zkSync-based L2. It includes:
smart wallets built on account abstraction;
SDKs that game studios and partners use to bring players on-chain;
infrastructure backend services for tokenizing in-game items and currencies;
ecosystem dApps: a
DEX
, an
NFT
marketplace and an auction.
This is a senior fullstack role: you work across backend, frontend and smart contracts.
WHAT YOU WILL OWN
Features end to end: backend, frontend and production
The on-chain / off-chain architecture of your product: what lives in contracts, what lives in services, and how the two stay consistent. You make these decisions and justify them in writing
Security and correctness of what you ship: signing flows, interactions with contracts that hold user assets, keys and secrets
Production operation of your services, as part of the team's on-call rotation
WHAT YOU WILL DO
Build backend services in Go and TypeScript: chain indexing, transaction relaying, event processing, APIs for dApps and SDKs
Build infrastructure backend services for tokenizing in-game items and currencies
Build dApp frontends in React: wallet connection, transaction signing, on-chain state in the UI
Integrate smart wallets into products: accounts, paymasters, bundlers
Develop SDKs used by game studios and partners
Monitor services and contracts in production and take part in on-call
Review code
Set up and maintain AI tooling in the repositories (Claude Code, Codex, Cursor: rules, context, harness) so the team uses it effectively
Required
Experience
5+ years of commercial software development, with senior-level production experience across backend and frontend
dApps that you shipped to production and maintained
Web3 libraries and wallets
viem and wagmi in production: clients and transports, contract reads and writes with typed ABIs, event subscriptions, wagmi hooks and connectors, caching and invalidation of on-chain state
How wallet signers work: EOAs, browser and embedded wallets, smart accounts; personal_sign (EIP-191) and typed data (EIP-712); the EIP-1193 provider; network switching
Hands-on experience with smart wallets: UserOperations, gas sponsored via paymasters, signature validation for contract accounts (ERC-1271)
Backend
Go and TypeScript (Node.js) for production services
Processing on-chain events: idempotency, reorg handling, retries
Asynchronous messaging and event-driven design (Kafka, RabbitMQ or
NATS
): delivery guarantees, ordering, reprocessing
Relational databases (PostgreSQL) and caching (Redis)
Designing REST and gRPC APIs: versioning, backward compatibility
Frontend
React and TypeScript: rendering model, state management, performance
Web security fundamentals:
XSS
,
CSRF
,
CSP
, safe handling of signatures and keys in the browser
Smart contracts
Reading and understanding Solidity contracts and the
EVM
(storage, gas, call semantics, proxy upgrade patterns, access control) well enough to integrate with them safely and review changes
Common contract vulnerability classes (reentrancy, front-running /
MEV
, oracle manipulation, signature replay) and how they affect the off-chain side
Operations
Containers and orchestration (Docker, Kubernetes) at the level of deploying and debugging your own services
Observability (we use Datadog; experience with Prometheus, Grafana, ELK / Graylog or OpenTelemetry also counts): metrics, logs, tracing and alerting for services and contracts; diagnosing incidents in production
Engineering practices
Testing: unit, integration, E2E
Git, CI/CD (GitLab CI or similar)
AI-assisted engineering
Daily hands-on use of AI coding tools (Claude Code, Codex, Cursor) for development and review, including configuring them for a repository
English
Spoken English at B2 level or higher
Nice to have
zkSync /
ZK
Stack and the specifics of the
zk
-rollup stack
Designing, writing and testing smart contracts in Solidity with Foundry; deploying and upgrading them safely
Building ERC-4337 infrastructure yourself (bundlers, paymasters); EIP-6963, EIP-5792
DeFi:
DEX
and
AMM
mechanics
NFTs and marketplaces: ERC-721, ERC-1155, auction mechanics
L2 infrastructure: running nodes, indexers, bridges
Designing SDKs for external developers
Gaming domain experience
HOW WE WORK
Decisions in writing. Significant technical decisions are written up as an RFC or ADR that lays out the options and trade-offs. We discuss the document, not a blank whiteboard.
AI is part of everyday engineering. We use AI coding tools for development and review, and we treat configuring them for a codebase as real engineering work.
HOW WE HIRE
Intro call. Your background, your motivation and the role.
Technical interview. Built directly on the What you will own and Required sections above. We won't ask about anything this posting doesn't promise.
Bar raiser. An engineer from outside the hiring team checks that you raise the overall engineering bar.
THE TEAM
You will work alongside product managers, designers, smart contract, backend and frontend engineers, QA and DevOps.
BENEFITS
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.
EMPLOYMENT DETAILS
Location: Remote (worldwide)
Employment Type: Full-time
Schedule: 10:00–19:00 (flexible)
Contract: Employment agreement (entity or EOR arranged per candidate location)
EQUAL EMPLOYMENT STATEMENT
Xsolla is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, language, sexual orientation, national origin, genetics, political beliefs, disability, age, marital status, social background or other characteristics.
We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
CONTACT
If you have questions regarding our hiring practices, please contact careers@xsolla.com. For more vacancies, visit xsolla.com/careers.
Location: Russia
Workplace: remote
ABOUT XSOLLA
Xsolla is a global video game commerce company headquartered in Los Angeles. It helps developers from indie to AAA fund, distribute, market and monetize their games, and acts as merchant of record for 1,500+ developers worldwide. For more information, visit xsolla.com.
The role
We are hiring a
Software Engineer, Web3
for
Xsolla
ZK
,
Xsolla
's Web3 ecosystem on a zkSync-based L2. It includes:
smart wallets built on account abstraction;
SDKs that game studios and partners use to bring players on-chain;
infrastructure backend services for tokenizing in-game items and currencies;
ecosystem dApps: a
DEX
, an
NFT
marketplace and an auction.
This is a senior fullstack role: you work across backend, frontend and smart contracts.
WHAT YOU WILL OWN
Features end to end: backend, frontend and production
The on-chain / off-chain architecture of your product: what lives in contracts, what lives in services, and how the two stay consistent. You make these decisions and justify them in writing
Security and correctness of what you ship: signing flows, interactions with contracts that hold user assets, keys and secrets
Production operation of your services, as part of the team's on-call rotation
WHAT YOU WILL DO
Build backend services in Go and TypeScript: chain indexing, transaction relaying, event processing, APIs for dApps and SDKs
Build infrastructure backend services for tokenizing in-game items and currencies
Build dApp frontends in React: wallet connection, transaction signing, on-chain state in the UI
Integrate smart wallets into products: accounts, paymasters, bundlers
Develop SDKs used by game studios and partners
Monitor services and contracts in production and take part in on-call
Review code
Set up and maintain AI tooling in the repositories (Claude Code, Codex, Cursor: rules, context, harness) so the team uses it effectively
Required
Experience
5+ years of commercial software development, with senior-level production experience across backend and frontend
dApps that you shipped to production and maintained
Web3 libraries and wallets
viem and wagmi in production: clients and transports, contract reads and writes with typed ABIs, event subscriptions, wagmi hooks and connectors, caching and invalidation of on-chain state
How wallet signers work: EOAs, browser and embedded wallets, smart accounts; personal_sign (EIP-191) and typed data (EIP-712); the EIP-1193 provider; network switching
Hands-on experience with smart wallets: UserOperations, gas sponsored via paymasters, signature validation for contract accounts (ERC-1271)
Backend
Go and TypeScript (Node.js) for production services
Processing on-chain events: idempotency, reorg handling, retries
Asynchronous messaging and event-driven design (Kafka, RabbitMQ or
NATS
): delivery guarantees, ordering, reprocessing
Relational databases (PostgreSQL) and caching (Redis)
Designing REST and gRPC APIs: versioning, backward compatibility
Frontend
React and TypeScript: rendering model, state management, performance
Web security fundamentals:
XSS
,
CSRF
,
CSP
, safe handling of signatures and keys in the browser
Smart contracts
Reading and understanding Solidity contracts and the
EVM
(storage, gas, call semantics, proxy upgrade patterns, access control) well enough to integrate with them safely and review changes
Common contract vulnerability classes (reentrancy, front-running /
MEV
, oracle manipulation, signature replay) and how they affect the off-chain side
Operations
Containers and orchestration (Docker, Kubernetes) at the level of deploying and debugging your own services
Observability (we use Datadog; experience with Prometheus, Grafana, ELK / Graylog or OpenTelemetry also counts): metrics, logs, tracing and alerting for services and contracts; diagnosing incidents in production
Engineering practices
Testing: unit, integration, E2E
Git, CI/CD (GitLab CI or similar)
AI-assisted engineering
Daily hands-on use of AI coding tools (Claude Code, Codex, Cursor) for development and review, including configuring them for a repository
English
Spoken English at B2 level or higher
Nice to have
zkSync /
ZK
Stack and the specifics of the
zk
-rollup stack
Designing, writing and testing smart contracts in Solidity with Foundry; deploying and upgrading them safely
Building ERC-4337 infrastructure yourself (bundlers, paymasters); EIP-6963, EIP-5792
DeFi:
DEX
and
AMM
mechanics
NFTs and marketplaces: ERC-721, ERC-1155, auction mechanics
L2 infrastructure: running nodes, indexers, bridges
Designing SDKs for external developers
Gaming domain experience
HOW WE WORK
Decisions in writing. Significant technical decisions are written up as an RFC or ADR that lays out the options and trade-offs. We discuss the document, not a blank whiteboard.
AI is part of everyday engineering. We use AI coding tools for development and review, and we treat configuring them for a codebase as real engineering work.
HOW WE HIRE
Intro call. Your background, your motivation and the role.
Technical interview. Built directly on the What you will own and Required sections above. We won't ask about anything this posting doesn't promise.
Bar raiser. An engineer from outside the hiring team checks that you raise the overall engineering bar.
THE TEAM
You will work alongside product managers, designers, smart contract, backend and frontend engineers, QA and DevOps.
BENEFITS
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.
EMPLOYMENT DETAILS
Location: Remote
Employment Type: Full-time
Schedule: 10:00–19:00 (flexible)
Contract: Employment agreement (entity or EOR arranged per candidate location)
EQUAL EMPLOYMENT STATEMENT
Xsolla is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, language, sexual orientation, national origin, genetics, political beliefs, disability, age, marital status, social background or other characteristics.
We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
CONTACT
If you have questions regarding our hiring practices, please contact careers@xsolla.com. For more vacancies, visit xsolla.com/careers.
Location: Brazil
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Our VIP team supports the firm's highest-value private clients across the Payward ecosystem: high-net-worth individuals (HNWIs) who expect a premium, secure, and highly tailored experience. We ensure Kraken remains the platform of choice for VIPs by delivering white-glove relationship management, personalized trading enablement, and high-impact benefits.
We are looking for a Senior VIP Relationship Manager, LATAM to help us scale our VIP client book and growth across the region. This is a hybrid role: part white-glove relationship management, part growth and business development. You'll build Kraken's presence inside LATAM's VIP trading and investor communities, run local marketing and events, and source new whale relationships.
We're looking for someone who isn't afraid to be bold, can build and scale initiatives from the ground up, and is humble enough to fail fast and move on to the next challenge. If you thrive in ambiguity and can operate in a fast-paced, scrappy environment, this role is for you.
THE OPPORTUNITY
- Serve as the trusted point of contact for Kraken and Payward’s top private clients across LATAM, delivering consistent, high-quality white-glove service and building deep, durable relationships.
- Own the regional VIP book end to end: onboarding, tier progression, retention, and proactive intervention on at-risk and lapsing clients.
- Build lasting relationships that grow AOP, net deposits, and trading volume, your primary KPIs, by becoming the partner clients trust with more of their capital and activity over time.
- Bring Kraken's private client and VIP offerings to market locally, including yield and earn campaigns, lending against tokenized equities and crypto collateral, OTC execution, and structured private-client benefits, ensuring they remain impactful and competitive against regional exchanges and desks.
- Source and convert new HNWI relationships through direct outreach, referrals, and introducer networks, from crypto-wealthy individuals and family offices to the principals of trading firms, OTC desks, miners, and project treasuries.
- Get inside LATAM's VIP trading communities: private trading groups, investor clubs, KOL and trader networks, and closed-door investor groups. Be the Kraken face those communities know and trust.
- Design and run local marketing and events (VIP dinners, trader meetups, conference-adjacent programming, and co-marketing with regional partners and KOLs) in partnership with our Marketing and Regional teams.
- Build and manage introducer and referral partnerships that produce a repeatable pipeline of qualified private clients.
- Act as Payward’s ear on the ground: competitive intelligence on regional exchanges, product gaps that cost us whale business, and the local narratives that move capital.
- Partner with Product, Marketing, Compliance, Banking, and Client Service to champion new efforts that drive private client growth and loyalty, and to make sure every play you run is inside Kraken's licensing and compliance perimeter.
WHAT YOU BRING
- 5+ years of experience in relationship management, account management, private banking, brokerage, or private client sales, including at least 2 years in the crypto space, with a track record of working with HNWIs.
- An existing, personal network among LATAM's crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities in Brazil, Mexico, Argentina, Colombia, or Chile.
- Demonstrated ability to originate business, not just service it. You have personally brought in clients, run events, or built a community presence that produced measurable pipeline.
- Deep understanding of trading product solutions, including spot, margin, and futures trading, as well as OTC trading, lending, and yield/earn products. Familiarity with how deposits and client balances drive an exchange's lending economics is a strong plus.
- Comfort operating in a regulated environment across multiple LATAM jurisdictions, and the judgment to know when to involve Compliance early.
- Highly data-driven, with expertise in analyzing KPIs such as assets on platform, net deposits, trading volume, and client portfolio revenue.
- Ability to be scrappy, bold, and unafraid to explore alternative and creative solutions to achieve results.
- Deep knowledge of cryptocurrency ecosystems, their players, frameworks, and market dynamics beyond just blue-chip tokens, including how local on/off-ramps and stablecoin flows shape client behavior in the region.
- Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
- Willingness to travel up to 30% across the region for client meetings, events, and conferences.
- Based in Brazil and native or near-native Portuguese plus fluent English required. Spanish is a strong plus.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Athens
Workplace: Remote
About the company:
KIEFER is building Greece's integrated AI ecosystem. From renewable energy infrastructure and AI systems to robotics and enterprise applications, we connect the technologies that power Europe's intelligent future. Founded in 2014, KIEFER has delivered 600MW+ of energy projects and is now developing sovereign AI infrastructure, enterprise AI products and physical AI systems for Greece and Southeast Europe.
About the role
We are looking for an MLOps Engineer to build the infrastructure and tools that support ML work at Kiefer Tech. Our work spans Sophea AI language model, the Sophea Nous RAG platform, robotics, and Hyperion X, our energy trading platform.
You will work closely with ML and Engineering teams to make experiments reproducible and model deployment and production operations reliable.
What you will do
- Build workflows for running and managing model training and fine-tuning jobs.
- Make experiments traceable through dataset, checkpoint, and model artifact versioning.
- Automate model evaluation and release checks so teams can compare changes before deployment.
- Build deployment and serving workflows, including safe rollout and rollback of model versions.
- Improve GPU workload scheduling and utilization, with attention to performance and compute cost.
- Add monitoring and troubleshooting tools for production ML systems, and work with teams to resolve recurring issues.
What you will need
- Hands-on experience building or operating infrastructure for production ML systems.
- Strong Python and Linux skills, with the ability to write maintainable production code.
- A practical understanding of the ML lifecycle, from experiments and evaluation to model deployment.
- Experience with containers, workload orchestration, CI/CD, and infrastructure automation.
- Experience working with GPU workloads and measuring performance, utilization, and cost.
- Experience monitoring and troubleshooting production systems.
Nice to have
- Experience with LLM serving tools such as vLLM, SGLang, or NVIDIA Triton.
- Experience with distributed or multi-GPU training.
- Experience with ML tooling such as MLflow, Weights & Biases, Kubeflow, or Ray.
- Experience supporting ML workloads in private cloud or on-premises environments with data governance requirements.
What is there for you
- Compensation: Competitive package aligned with talent benchmarks.
- Impact: Hands-on work shaping AI capabilities for Kiefer Tech’s products and real-world applications.
- AI-native environment: Real challenges across model development, evaluation, and production AI systems.
- Culture: Engineering-first, high autonomy, low bureaucracy, and space to shape meaningful AI products.
Location: Paris; Madrid; Warsaw; Lviv; Tallinn; Karkiv; Malta; Helsinki; Stockholm; Istanbul; Lisboa; Berlin; Tbilisi; Amsterdam; Milan; Krakow; Bucharest; London; Kiev; Barcelona
Workplace: Remote
ABOUT VOODOO
Voodoo is a consumer tech company founded in Paris in 2013, with one mission: entertain the world. Today we are 1,000 people, generating $1b+ in annual revenue, profitably. Our games and apps have passed 7 billion downloads and reach 200 million+ active users every month, making Voodoo the #3 mobile publisher worldwide in downloads, after Google and Meta. We were backed by Goldman Sachs, Tencent and GBL along the way.
TEAM
Our Gaming team is made up of hybrid-casual, casual, and mid-core experts. Our 'Core' games team supports internal and external studios worldwide in creating, developing, and launching new hit games, whilst our 'Live' games team focuses on delivering higher engagement on our existing and successful games.
Joining our Live games team means collaborating with gaming industry experts on globally renowned, enduring games while embracing exciting new entrepreneurial ventures. With over seven billion downloads worldwide and a portfolio of more than 10 resilient hybrid games generating more than $20m per year, we are the world's largest and most successful hybrid publisher.
You will be joining one of our Live Studios, working on Paper.io2. https://play.google.com/store/apps/details?id=io.voodoo.paper2&hl=en
ROLE
- Build and implement F2P systems that enhance player engagement and revenue, with a focus on progression, monetization, live events, and in-game economies.
- Take full ownership of specifications, timelines, and outcomes, ensuring smooth execution and high-quality delivery.
- Utilize A/B testing, retention metrics, and player data to refine and optimize features post-launch. Identify strengths, address weaknesses, and iterate for continuous improvement.
- Collaborate closely with developers, artists, and analysts to ensure seamless feature rollouts. Maintain clear documentation, resolve technical challenges, and make strategic trade-offs to deliver the best possible player experience.
- Prioritize development efforts under tight deadlines, balancing speed and quality to maximize impact.
- Stay ahead of industry trends by monitoring competitors, analyzing market innovations, and rapidly adapting best practices.
PROFILE
- Experience as PM, Product Owner, Game Designer, or Live Ops/Product Manager
- Strong understanding of F2P mobile game mechanics
- Able to write clear specs and align teams
- High standards. We need someone who pushes the product forward and challenges weak ideas
- Experience on a successful live game
- Experience with competitive systems, leagues, rankings, seasons, battle passes, character collection, or upgrade systems
- Experience on casual, hybridcasual, io, or mass-market games
- Good understanding of IAP monetization, not only ads
- Has seen what great live games do, for example Brawl Stars, Clash Royale, Monopoly Go, Stumble Guys, Subway Surfers, etc
- AI-first mindset: Comfortable using AI daily and building custom agents or reusable automations to speed up your work
BENEFITS
- Best-in-class compensation
- Other benefits according to the country you reside
Location: City of Johannesburg, Gauteng
Workplace: hybrid
As Financial Markets Analyst, South Africa, you’ll create clear, accurate and engaging content about financial markets for a South African audience. You’ll explain market movements, macroeconomic events and product concepts in a way that retail clients, media partners and internal stakeholders can easily understand.
The role combines market analysis, writing and education. You’ll work closely with the Brand, Communications, Marketing, Commercial, Legal and Compliance teams to make sure everything we publish is accurate, balanced, client-centric and appropriate for a regulated financial services environment.
This is a content, education and market-commentary role. It doesn’t involve giving advice, managing portfolios, dealing or making trade recommendations, and all content must stay in line with Capital.com’s execution-only, non-advisory model.
Capital.com South Africa is an Authorised Financial Services Provider and an FSCA-approved Over-the-Counter Derivative Provider.
Responsibilities:
• Produce regular market commentary across major asset classes, including indices, equities, commodities, foreign exchange, crypto assets and key macroeconomic themes.
• Prepare and contribute to written content for publication, including market updates, educational articles, explainers, and website content.
• Create educational content that helps clients understand financial markets, CFDs, leverage, margin, risk management concepts and platform/product mechanics.
• Work with Compliance to ensure market commentary and educational content meet applicable regulatory, financial-promotion and brand standards.
• Monitor market news, economic calendars and relevant local/international developments to identify timely content opportunities.
• Collaborate with central content, brand and communications teams to adapt global market themes for the South African audience.
• Maintain a consistent tone of voice: clear, balanced, factual, risk-aware and suitable for a regulated, execution-only business.
Requirements:
• 3-5 years' experience in financial markets content, brokerage education, market research, fintech, trading education or a related financial-services environment.
• Bachelor's degree in Finance, Economics, Commerce, Investment Management, or a related field.
• Strong understanding of financial markets, including FX, indices, equities, commodities, macroeconomic data, market sentiment and derivative products such as CFDs.
• Excellent writing ability, with experience producing clear and publishable financial markets content for external audiences.
• Good judgement in distinguishing general market commentary and education from advice, recommendations, trading signals or personalised guidance.
• Comfortable supporting media-facing activity, including preparation for seminars, webinars, podcasts, video content or written Q&A.
• Fluent in English.
Advantageous:
• SAIFM / RPE modules, particularly Introduction to Financial Markets, Regulation and Ethics, or Derivatives.
• RE5 regulatory exam.
• Additional South African language skills would be beneficial but are not essential.
Local market knowledge:
• Understanding of the South African financial-services landscape, retail investor behaviour and local media environment.
• Awareness of FSCA expectations for financial promotions, fair client communication and conduct risk in financial-services marketing/content.
What will you get in return:
• Competitive Salary:
We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony:
Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off:
Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program:
Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits:
From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland:
Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days:
Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Location: London, United Kingdom
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Join us in our mission to transform the way people shop and eat. DoorDash, Deliveroo and Wolt now operate as one global company. Behind the AI experiences millions of people use every day, from shopping assistants to customer support agents, sits one shared Generative AI platform. Our team builds it.
We're looking for a Staff Product Manager in London to own major parts of that platform. Your customers are the engineers and ML researchers across all three brands who build AI products and agents. You'll work with engineering and product leaders in Europe and the US, and your decisions will shape how AI gets built across every market we operate in.
What You'll Be Doing
Set the strategy and roadmap
for core parts of our GenAI platform: model access and routing, agent infrastructure, and evaluation and observability.
Build one platform for three brands.
Spot the patterns across Deliveroo, Wolt and DoorDash teams and turn them into shared building blocks, so a capability built once reaches every market.
Shape our model portfolio
across frontier and open-weight models. Decide where we build, buy or partner in an ecosystem that changes month to month.
Make agents production-ready.
Give teams safe access to company knowledge, tools and systems, with the quality, latency and cost controls needed to run agents at scale.
Own the evaluation strategy
so teams can prove quality before launch and keep improving it after.
Stay close to your customers.
Work with the teams shipping AI experiences, measure adoption and time-to-production, and let real production use drive the roadmap.
Lead at a senior level,
presenting to senior technical leadership and influence strategy beyond your own roadmap.
What You'll Need to Thrive
Our ideal candidate brings deep expertise in some of these areas and curiosity to grow in others:
Significant product management experience (typically 8+ years, or equivalent), including owning a technical platform, developer product, or ML or data infrastructure.
Hands-on experience with LLM-based products or platforms in production, such as assistants, agents, evaluation or inference. GenAI platforms are a young field, so we care more about depth than years.
A platform mindset. You notice the problem five teams keep solving and turn it into one capability everyone can use.
The ability to go deep with engineers and ML researchers, then explain the trade-off in plain language to a senior leader.
A track record of leading large, ambiguous areas on your own and aligning stakeholders across companies, countries and time zones.
Comfort with regular overlap with US time zones, including some late-afternoon and evening calls.
What Success Looks Like
A team in any of our three brands can go from idea to a reliable AI product dramatically faster. That happens because the hard parts (models, inference, evaluation, tooling, observability, governance and agent infrastructure) are solved once at the platform layer and get better for everyone.
Why Join Us?
Real scale from day one.
Your platform powers AI used by millions of consumers, merchants and couriers across three brands.
Frontier work, real constraints.
You'll work with the latest models and agent patterns, then make them reliable, affordable and compliant in production.
Visible impact.
Platform decisions here get reviewed by senior leadership and adopted across the company.
We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day.
🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.
🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support.
🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning.
💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make.
➡️ Want a deeper look at how we build? Check out our
Tech Blog
.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire
here
.
Our Global Structure
Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash, Deliveroo and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
We know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: Kazakhstan; Poland; Remote - Europe; Serbia; Montenegro
Workplace: Remote
P2P.org http://P2P.org is the largest institutional staking provider with a TVL of over $10B and a market share exceeding 20% in restaking.
We are continually focused on researching and improving our infrastructure to extract maximum APR while enhancing security. For instance, in ETH and SOL, our NRR is on average 10% higher than the market, and in DOT, it's 20% higher.
We also place significant focus and resources on launching new networks such as TON, Avail, Monad, Babylon, Story, Berachain, and others, along with yield products. From restaking, where we are the largest operator with a 20+% market share, to yield aggregators on stablecoins.
Our clients include BitGo, Copper, Crypto.com http://Crypto.com, Ledger, ByBit, Bitget, OKX, HTX, Bitvavo, SBI, and others, who choose us for our client-centric approach and extensive product line from unified API to widgets and custom dApps.
We are also actively expanding our product line, exploring RWA, data, yield, and service products for banks, exchanges, custodians, and wallets.
P2P.org http://P2P.org unites talented individuals globally.
Despite our distributed team, we share a passion for decentralized finance - a fairer system for all. We code, learn, create, and connect to shape finance's future.
P2P.org http://P2P.org boasts a strong reputation and network. We prioritize customer satisfaction and, as tech enthusiasts, develop innovative solutions that bolster our brand.
Key Responsibilities:
- Prediction market & trading terminal design: Design intuitive, high-performance trading interfaces, including dashboards, charts, order books, and trading workflows.
- Web & App Design: Own the end-to-end UI/UX design of web and mobile applications, from initial concepts and wireframes to polished, production-ready interfaces.
- Social Media & Marketing Creatives: Create engaging visuals for social media, marketing campaigns, product launches, and other promotional materials.
- Design System: Build and maintain a consistent visual identity and scalable design system across all digital products.
- Cross-functional Collaboration: Work closely with founders, product managers, and developers to translate business requirements into effective design solutions.
- Design Ownership: Take full ownership of design decisions, present and justify your solutions, incorporate stakeholder feedback, and continuously improve the user experience.
At P2P.org http://P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true!
- Fully remote
- Full-time contractor (Indefinite-term Consultancy Agreement)
- Competitive salary level in $ (we can also pay in crypto)
- Paid vacation and sick leave
- Well-being program
- Mental Health care program
- Compensation for education, including foreign language & professional growth courses
- Equipment & co-working reimbursement program
- Overseas conferences, community immersion
P2P.org http://P2P.org is committed to providing equal opportunities. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.
Location: Amsterdam, Netherlands
Are you comfortable navigating complex software systems, working with coding agents, and defining what makes developer tools actually useful? Do you want to shape how developers and AI work together inside IDEs?
About JetBrains
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
What you’ll do
Agentic development is changing how software gets built. Developers no longer just chat with AI – they delegate tasks, run parallel agent sessions, and steer autonomous changes. As agents take on more work, reviewing and owning the output is becoming the hardest part of the process.
JetBrains Air is our open system for agentic development. It brings tools like Codex, GitHub Copilot, Claude Agent, Gemini, and Junie directly into JetBrains IDEs, providing an agentic-first user experience.
We are looking for a Senior Product Manager to lead key areas of Air. You’ll take ownership of high-impact workflows, work closely with cross-functional teams (including software engineers, designers, ML researchers, analysts, DevRel, and product marketing), and turn technical complexity into clear product direction.
Day to day, you will:
Take end-to-end ownership of key parts of Air in JetBrains IDEs, driving work from problem framing and discovery to delivery, adoption, and iteration.
Define and refine core agentic workflows, including task delegation, session monitoring, steering, and code review.
Model complex user flows, system states, permissions, and integration schemes to guide engineering and design decisions.
Maintain a transparent roadmap that balances quick improvements with long-term strategic investments.
Define telemetry, design experiments, analyze product data, and make evidence-based roadmap decisions.
Study how developers interact with leading AI agents and tools to inform product priorities.
Engage with the Agent Client Protocol (ACP) ecosystem and collaborate with partners building on it.
Partner with enterprise sales and support teams to address governance, privacy, and control requirements.
What you’ll bring
A systems-thinking mindset that easily breaks down complex architectures, workflows, and dependencies.
A data-driven approach to product decisions, including hands-on experience querying and analyzing telemetry.
Active personal experience using coding agents and clear perspectives on where current AI tools succeed and fail.
Strong product intuition for complex technical user experiences and developer workflows.
Clear, concise, and collaborative communication skills with the ability to explain complex technical concepts simply and build alignment across diverse groups of stakeholders.
Comfort navigating fast-changing technical landscapes with high ambiguity.
What you’ll need
Proven experience shipping end-user products as a product manager or in a similar role.
Strong technical grounding in software development workflows, including IDEs, git, code review, CI/CD, and package management.
A hands-on technical background sufficient to collaborate closely with software and ML engineers.
An understanding of core AI and agent concepts, including tool use, protocols (MCP/ACP), context retrieval, evaluations, and latency/cost trade-offs.
The ability to write SQL or Python to analyze product metrics and experiment results independently.
Fluency in English, both written and spoken.
What success looks like
In your first 6 to 12 months, success in this role means:
Driving measurable growth in active Air users and improving weekly/monthly retention (D7/D30).
Increasing agent session completion rates and the proportion of agent-generated changes accepted by developers.
Establishing clear, telemetry-backed decisions across your product roadmap areas.
Delivering validated product hypotheses consistently each quarter.
Contributing directly to JetBrains AI revenue growth and overall IDE value.
Why join JetBrains?
Strong base salary – We offer competitive pay that reflects your skills and experience.
Flexible work schedule – Enjoy the freedom to work from home or from the office.
Extra time off – More days to relax, recharge, and do the things you love.
Learning and development opportunities – Access to conferences, courses, and language classes.
Free meals and snacks – Lunch and refreshments provided to keep you fueled.
Health and wellness – On-site gyms or sports club stipends.
Internal events – Company-wide celebrations and team gatherings.
We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
If this sounds like a challenge you'd enjoy, send us your resume and a short note on why you're interested in Air.
#LI-KL1
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the
Recruitment Privacy Policy.
Location: Austria
We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,500 professionals united by a shared vision of shaping the future.
We are building our own blockchain ecosystem to ensure maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include Juventus, FC Barcelona, Lifecell, FACEIT, and VISA.
Requirements
The candidate must be a fit and proper person as defined by the Austrian Financial Market Authority (FMA) and the Company's internal Fit & Proper Policy, possessing integrity, competence, and experience suitable for managing a regulated Crypto-Asset Service Provider (CASP).
Master's or Bachelor's degree in Law, Finance, Business Administration, or a related field.
Minimum 5-7 years of experience in financial services, fintech, or crypto-asset businesses, with direct accountability for AML/CFT compliance outcomes in at least part of that experience.
Proven track record in managing regulated financial institutions or compliance-intensive businesses.
Strong knowledge of crypto-asset technologies, markets, and regulations.
Hands-on experience designing, implementing, or directly overseeing an AML/CFT compliance programme (customer due diligence, transaction monitoring, sanctions screening, suspicious activity/transaction reporting) within a regulated financial services or crypto-asset business.
Prior experience acting as, or working in close coordination with, an Anti-Money Laundering Officer (AMLO) / Money Laundering Reporting Officer (MLRO).
Working knowledge of the EU AML/CFT framework beyond its Austrian transposition, including AMLD5/6, the forthcoming AML Regulation (AMLR), and FATF Recommendations as applied to crypto-asset service providers
Experience liaising with the Austrian Financial Intelligence Unit (Geldwäschemeldestelle) or an equivalent FIU, including suspicious transaction reporting
Strong understanding of regulatory obligations under MiCA/MiCAR and the Austrian legal framework applicable to CASPs, in particular:
Finanzmarkt-Geldwäschegesetz (FM-GwG) - the Austrian Financial Markets Anti-Money Laundering Act; under Art 23 FM-GwG, the Management Board holds overall responsibility for establishing and resourcing adequate AML/CFT internal controls.
Wertpapieraufsichtsgesetz 2018 (WAG 2018) and Zahlungsdienstegesetz 2018 (ZaDiG 2018), relevant to internal audit, governance, and conduct obligations applied to the Company.
Sanktionengesetz (SanktG) and related EU/Austrian sanctions and restrictive measures frameworks.
Austrian Criminal Code (Strafgesetzbuch, StGB) and Finanzstrafgesetz (FinStrG), relevant to personal integrity and "no criminal record" fit & proper requirements.
Wirtschaftliche Eigentümer Registergesetz (WiEReG), relevant to beneficial ownership disclosure obligations of the Company's management.
FMA Rundschreiben (circulars) on internal organisation, risk analysis, and reporting obligations.
Being subject to approval by the FMA as fit and proper, as part of the licensing and ongoing supervisory process.
Demonstrated personal and professional integrity.
No criminal record or history of bankruptcy.
Excellent leadership, strategic thinking, and decision-making skills.
Fluency in English and German (German is the FMA's official working language for supervisory correspondence, submissions, and on-site meetings).
The candidate must reside in Austria and actively participate in day-to-day management. In line with the Company's Governance Policy, the Management Board must at all times include at least two managing directors resident in the EU and approved fit & proper by the FMA, with at least one managing director readily accessible to the FMA at all times and at least one accessible to staff at the Company's seat; managing directors must coordinate leave and travel so both requirements remain met.
Willingness and ability to act jointly with the second managing director in representing the Company (four-eye principle) in line with the Company's Articles of Association and Austrian corporate law.
Responsibilities
Define and implement the strategic direction of the company in alignment with MiCA requirements.
Ensure operational efficiency and scalability of services related to crypto-asset trading, custody, and exchange.
Lead high-level business decisions and ensure the financial sustainability of the business.
Supervise the preparation of annual reports, board minutes, and oversee external and internal audits.
Ensure full and ongoing compliance with the MiCA Regulation, Austrian FMA guidelines, and related EU directives (e.g., AMLD5, PSD2 and DORA), as well as the Austrian FM-GwG, WAG 2018, ZaDiG 2018, SanktG, and WiEReG.
Act as the principal point of contact for the regulator, including serving as the managing director designated as readily accessible to the FMA and able to provide requested information at all times, per the Company's Governance Policy.
Take direct ownership of the Company's AML/CFT compliance framework, ensuring the adequacy of customer due diligence, transaction monitoring, screening, and suspicious activity/transaction reporting processes, in close coordination with the AMLO and the Chief Compliance Officer.
Approve and periodically review the Company's Customer and Country Risk Assessment Methodology and business-wide ML/TF risk assessment, and ensure the AML/CFT function is adequately resourced as required under Art 23 FM-GwG.
Ensure timely and accurate reporting to the Austrian Financial Intelligence Unit (Geldwäschemeldestelle) and full cooperation with law enforcement and regulatory requests relating to money laundering, terrorist financing, and sanctions.
Ensure robust implementation of sanctions screening and asset-freezing obligations under SanktG and applicable EU restrictive measures regulations.
Serve as escalation point for material AML/CFT findings, ensuring timely internal escalation to the Management Board and, where legally required, external reporting to competent authorities.
Co-chair, together with the other managing director, the bi-weekly Management Board meetings, covering AML/CFT/sanctions matters, business and financial reports, cybersecurity, licensing updates, and HR matters, and ensure minutes are produced and circulated.
Ensure the company maintains effective governance, risk, and compliance frameworks, including upholding the Company's Fit & Proper Policy for initial and ongoing suitability assessments of managing directors and Key Function Holders.
Oversee the management of prudential safeguards, asset segregation, and security of client funds and crypto-assets.
Regularly review the Company's Articles of Association and, where applicable, Management Board by-laws to ensure continued compliance with Austrian and EU regulatory requirements
Represent the company to stakeholders, partners, regulators, and investors, acting jointly with the second managing director (four-eye principle) for acts of representation.
Sign regulatory submissions and disclosures as required under MiCA, FM-GwG, and national corporate law.
Maintain transparency and timely communication with shareholders and board members.
Guide the launch of a new business line in the region.
Working terms
Immerse yourself in Crypto:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions and an inspiring environment to help you thrive.
25 business days of paid leave.
Additional days off for national holiday
For this position, a minimum monthly salary in accordance with the Collective Agreement for Employees in Information and Consulting is foreseen. Overpayment in line with market standards, depending on your qualifications and professional experience, is intended.
Location: Serbia; Spain
Social Discovery Group
(SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.
Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.
We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.
We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
We are looking for
Machine Learning Engineer.
Your main tasks will be:
Set the ML direction: choose which strategic bets to make and tie each one to clear business needs.
Drive LLM post-training and model adaptation end to end, from dataset construction to fine-tuning and preference optimization.
Design and build agent harnesses and tool-using LLM systems.
Shape multi-agent development workflows that make the team faster and more effective.
Build evaluation frameworks and LLM-as-a-judge systems that reliably predict real-world performance.
Improve dialogue quality across memory, emotional intelligence, persona consistency, safety and anti-loop behavior.
Ship production systems that directly shape user experience, retention and monetization.
We expect from you:
Python expert level: clean code, typing, async, multiprocessing, profiling, debugging, notebooks + production code.Trainsformers.
Training and fine-tuning LLMs.
SFT, LoRA/QLoRA, PEFT.
Preference optimization: DPO / ORPO / SimPO / CPO / GRPO or willingness to quickly go deep.
Building datasets for LLM training: cleaning, filtering, deduplication, preference pairs, synthetic data, hard negative mining.
LLM evaluation: offline evals, pairwise evals, LLM judges, human annotation.
Agent harness design: tool calling, function calling, structured outputs, retries, routing, state management, memory/context, guardrails.
Production LLM integration: APIs, streaming, batching, fallbacks, cost/latency trade-offs.
Observability for agents: traces, tool-call logs, transcript analysis, failure clustering.
Strong understanding of transformer architecture and modern LLM behavior.
Accuracy with dtype/device/batching: fp32/fp16/bf16, quantization, CUDA memory, avoiding dtype mismatch bugs.
Git, Docker, Linux, basic MLOps.
Fluent Russian, ready to work in CET (±2) hours.
Nice to have:
experience beyond text (computer vision, image generation, multimodal), long-running conversations and character consistency, vLLM / TGI / SGLang, DeepSpeed / FSDP / Accelerate, quantization, safety classifiers.
What do we offer:
REMOTE OPPORTUNITY
to work full-time;
The
initial pay level
or
pay range
for this role will be shared with candidates during the recruitment process and before the commencement of employment;
Vacation
28 calendar days per year;
7 wellness days per year
(time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
Bonuses up to $5000
for recommending successful applicants for positions in the company;
50%
payment for professional training, international conferences, and meetings;
Corporate discount for
English lessons;
Health benefits.
According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
Workplace organization.
The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
Internal gamified gratitude system:
receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Sounds good? Join us now!
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a !
Requirements
We're looking for a Senio/Staff-level engineer with an open mind and a builder's instinct - someone who goes beyond executing tasks and is ready to own the High-Performance practice end-to-end: establish engineering processes, drive R&D, evaluate and champion new technologies, and lead their adoption in production.
The ideal candidate can bridge the gap between business requirements for low latency and high throughput and the realities of existing infrastructure - translating "we need to be faster" into an actionable technical roadmap. You bring a fresh perspective, know how to organize the work, and are equally comfortable optimizing a hardware parameter and presenting a strategy to stakeholders.
We expect 5+ years of hands-on experience as a DevOps/SRE/Systems Engineer in performance-critical environments - and the maturity to grow yourself and grow a team around you.
Linux:
Advanced administration and OS-level tuning — real-time OS configurations, cgroups, CPU isolation, memory management, and low-level network stack configuration.
Hardware Internals:
Deep understanding of CPU power and performance states (C/P-states), Hyper-Threading / SMT trade-offs, TX/RX ring configuration, and the full data path from NIC through PCIe to memory and CPU. Ability to reason about and tune each stage of that path under production load.
Networking & TCP Internals:
Deep knowledge of TCP/IP — congestion control, ACK behavior, buffer tuning, and protocol-level latency sources. Strong Linux networking fundamentals: low-latency NIC configuration, bypass networking technologies (DPDK, RDMA), and market connectivity (multicast feeds, co-location networks, VPNs).
Performance Engineering:
Practical experience profiling latency-sensitive systems; familiarity with tools such as perf, flamegraph, strace, tcpdump, eBPF, and hardware performance counters.
Containerization:
Deep knowledge of Docker and Kubernetes, including low-overhead deployment patterns and performance trade-offs of containerized workloads.
IaC:
Proven track record with Ansible, Terraform, and Helm in production environments.
Monitoring:
Hands-on experience with the Prometheus / Grafana stack; ability to build latency-aware dashboards and alerting (P99, jitter, throughput KPIs).
Scripting:
Solid scripting in Bash and Python; Golang is a strong plus given its role in systems tooling.
CI/CD & Secret Management:
Strong grasp of CI/CD pipelines with experience integrating performance validation stages; familiarity with Vault for secrets management.
Security:
Understanding of DevSecOps principles and Kubernetes security policies.
Key Performance Metrics You'll Work With
Latency Distribution
- P99 / P99.9 across the tick-to-trade path, using hardware-level timestamps (NIC/PTP).
Jitter
- variance between min/max latency, measured over large sample sets in live market conditions.
Throughput
- messages per second (orders + cancels) under exchange burst scenarios.
System Reliability
- сontinuous monitoring of uptime
Extra Credit / Big Pluses
Hands-on experience with kernel-level optimization: syscall reduction, network stack bypass (DPDK, RDMA, Solarflare OpenOnload).
Background in HFT, algorithmic trading, or other ultra-low-latency production environments.
Experience with hardware timestamping, PTP/IEEE 1588, and precision time synchronization.
Familiarity with colocation operations and exchange connectivity (cross-connects, proximity hosting).
Proven SRE track record with formal SLO/error budget frameworks in latency-sensitive contexts.
DevSecOps: vulnerability scanning, Zero Trust, RBAC, and secure delivery pipelines.
Understanding of business processes in FinTech, crypto, or electronic trading.
Responsibilities
Low-Latency Infrastructure Ownership:
Design, deploy, and continuously optimize infrastructure for latency-sensitive trading systems — market data handlers, order/deal gateways, and risk check engines. Own the full stack from bare metal to application delivery. Define and maintain a reference architecture for low-latency connectivity when onboarding new trading venues, including reproducible configuration baselines, validation procedures, and performance acceptance criteria — so every new venue goes live on a proven, optimized stack.
Cloud & Hybrid Network Connectivity:
Design, implement, and maintain complex low-latency network solutions for cloud provider interconnects - including cross-connects and Direct Connect / ExpressRoute links between cloud regions, hybrid on-premise/cloud topologies, and high-throughput inter-server fabrics. Ensure both latency minimization and fault tolerance at every layer: physical redundancy, failover routing, and path diversity across providers and regions.
Hardware & OS Stack Tuning:
Go deep on the full hardware and OS stack - CPU pinning, C/P-states, HT/SMT configuration, NUMA topology, IRQ affinity, TX/RX ring sizing, NIC offloading, and network stack bypass (DPDK/RDMA where applicable). Understand the complete data path from NIC through PCIe to memory and CPU - and optimize every hop.
Infrastructure as Code (IaC):
Automate provisioning and configuration of high-performance environments using Ansible, Terraform, and Helm - with performance reproducibility as a first-class requirement.
Latency Profiling & Benchmarking:
Systematically profile and debug latency hotspots across the full execution path. Establish and maintain SLA/SLO targets; track P99/P99.9 distributions, jitter, and throughput - not just averages.
CI/CD for Performance:
Build and maintain CI/CD pipelines that include automated latency regression testing, so performance degradations are caught before they hit production.
Monitoring & Observability:
Design and operate comprehensive latency monitoring and alerting systems (Prometheus, VictoriaMetrics, Grafana) - including hardware timestamping (NIC/PTP) and fine-grained performance telemetry.
Colocation & Network Placement:
Research, evaluate, and manage optimal server placements - colocations, cross-connects, proximity hosting. Work closely with network and infrastructure teams to minimize physical and logical distance to exchanges.
High Availability & DRP:
Design systems that maintain stability and reliability under peak load while continuously pushing latency lower - zero regressions, always.
Cross-Team Collaboration:
Work alongside algo developers, quant teams, and network engineers to ensure trading strategies execute with minimal infrastructure overhead.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a Senior DevOps!
Requirements
We're looking for candidates with 5+ years of hands-on experience as a DevOps / SRE and deep expertise in the following technologies:
Linux:
Advanced administration and OS-level tuning — real-time kernels, process scheduling, memory management, cgroups, CPU isolation, and I/O optimization.
Cloud platforms:
Understanding of and experience in building complex systems focused on high availability (HA), low latency and high-performance computing (HPC)
Networking:
Deep understanding of TCP/IP, UDP, multicast, Ethernet, VLANs, and PTP at the wire level. Experience with low-latency network configurations and familiarity with kernel bypass technologies (DPDK, RDMA) is a strong plus.
Containerization:
Deep-dive knowledge of Docker and Kubernetes, including performance trade-offs of containerized workloads and low-overhead deployment patterns.
IaC:
Proven experience with Ansible, Terraform, and Helm in production environments.
Hardware Performance:
Working knowledge of how CPUs, NIC queues, memory, and storage behave under pressure. Hands-on experience with hardware tuning (BIOS configs, CPU isolation strategies, NIC queue management).
Monitoring:
Practical experience with the Prometheus / Grafana stack; ability to build latency-aware dashboards and fire meaningful alerts rather than noise.
Scripting:
Proven track record writing production scripts in Bash and Python. Golang is a significant plus.
CI/CD:
Strong grasp of core CI/CD tools and experience with secret management using Vault.
Security: Understanding of DevSecOps principles and hands-on experience configuring security policies in Kubernetes (Zero Trust, RBAC, secure code delivery).
Databases:
Solid working knowledge of SQL and/or NoSQL databases under operational conditions.
On-Call & Incident Response:
High sense of ownership for production systems — willing to participate in on-call rotations and available to respond to critical incidents outside business hours when the situation demands.
Extra Credit / Big Pluses
Linux: Deep-dive into kernel-level optimization — from syscalls and network card tuning to DPDK or FPGA-based networking.
Proven experience operating High Availability / Ultra-Low Latency solutions in live trading environments.
Experience with hybrid infrastructures (on-premise + cloud) — colocations, cross-connects, and proximity hosting.
Background in building and operating Big Data and Data Analytics platforms.
Understanding of business processes in the FinTech / Banking / Crypto / HFT sector.
Proven track record as an SRE with formal SLO / error budget frameworks.
DevSecOps: Vulnerability detection, enforcing security best practices, and experience with scanning tools (Trivy or Snyk).
Blockchain / crypto-native background is a bonus.
Responsibilities
Hybrid Infrastructure (Baremetal and Clouds):
Administer Linux servers (Ubuntu, CentOS, RHEL), drive incident resolution, and take end-to-end ownership of system reliability.
Low-Latency Systems Operations:
Proactively monitor, troubleshoot, and tune latency-sensitive trading systems and exchange connections across multiple asset classes. You treat P99 latency as a first-class metric.
OS & Hardware Tuning:
Go deep on the Linux stack — CPU pinning, NUMA topology, IRQ affinity, kernel parameter tuning, NIC offloading, and BIOS-level configurations. If it affects the tick-to-trade path, you own it.
Infrastructure as Code (IaC):
Automate deployment and configuration using Ansible, Terraform, and Helm with performance reproducibility as a hard requirement.
CI/CD:
Build and maintain rock-solid CI/CD pipelines (GitLab CI, Jenkins, ArgoCD) including automated performance regression checks.
Monitoring & Observability:
Design and operate comprehensive monitoring and logging stacks (Prometheus, VictoriaMetrics, Grafana, ELK). Build latency-aware dashboards and alerting — P99/P99.9, jitter, throughput, and error rates.
High Availability & DRP:
Design and implement architectures adhering to HA, scalability, and Disaster Recovery principles — zero regressions while continuously reducing latency.
Cross-Team Collaboration:
Partner with quant, trading, and network engineering teams to squeeze every drop of performance from the full stack — from hardware up to application logic.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
PlayStation Studios is the game development division of Sony PlayStation and is responsible for developing some of the most recognisable and ambitious console games and franchises on PlayStation, including The Last of Us, Horizon, Spider-Man, God of War, Helldivers and Gran Turismo.
We work with some of the best game studios in the world, and use data to help them make their games even better. We provide end-to-end analytics services for PlayStation Studios and use data to help them in the game development lifecycle. We are looking for talented people to join us in pushing the boundaries of game analytics for PlayStation games.
This role offers a flexible hybrid working arrangement, with most time spent working remotely unless you prefer to come into the office. We attend the office for key moments that matter, such as important team meetings, collaboration sessions and business activities where in-person engagement is beneficial.
Role Overview:
As a Lead Data Engineer, you’ll work in our cross-disciplinary Data Platform team to ingest and process high-volume data. You’ll work closely with our Game Analytics analysts and analytics engineers, who use this data to gain valuable insights both during game development and post-launch. As a lead, you’ll scale our platform and help us define its technical direction, expand its reach, and help define and build the future of analytics for PlayStation games.
What you’ll be doing:
Own parts of our pipeline, and drive improvements to achieve our technical and business goals.
Build supporting services for our pipeline, for example working on integrations with in-game maps and video tooling.
Integrate our data collection platform and our BI tools to enable studio self-service.
Work closely with the Devops team, our analytics engineers, and stakeholders across the studio business group.
Focus on improving data quality, lineage and observability.
Support our existing tooling, improving quality and documentation.
Be a technical expert and share than knowledge with your colleagues.
What we’re looking for:
You have experience building and owning Data Pipelines for high-throughput streaming and batch data.
You are adept at writing code in Go or write Python with a willingness to learn Go.
You are experienced in building robust, scalable, and resilient services.
You can demonstrate measurable impact that you have made in your current and previous roles.
You enjoy solving data problems, and can take responsibility for quality, investigations and remediation.
Experience with cloud data services. We use AWS data and analytics services, such as Amazon S3, Redshift, Kinesis, Data Firehose, Athena and AWS Glue.
Nice to have:
Has made use of AI during the development cycle, including use of Claude Code, Codex or other harnesses.
Experience with near real-time data processing, querying and visualisation.
Experience with Omni Analytics, or a similar BI tool (Looker, Tableau etc).
GitHub and GitHub Actions experience.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Kuala Lumpur, Malaysia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role overview:
The Director, Head of EMEA Operations will be responsible for leading all Operations activities across the EMEA region for Sony Interactive Entertainment, ensuring PlayStation products are planned, assembled, fulfilled, and delivered to customers with a consistently high level of service, efficiency, and operational control.
This senior leadership role will oversee Logistics, Transportation Control Tower Management, Warehousing 3PL Management, Sales Operations Order Fulfilment, Assembly and Fulfilment Planning across both B2B and D2C channels including PlayStation Direct.
Working across a complex regional network, this role will lead cross-functional and multi-functional teams to ensure EMEA Operations is resilient, commercially aligned, customer-focused, and capable of supporting the continued growth of the PlayStation business.
What you’ll be doing:
Lead the end-to-end EMEA Operations function, ensuring all logistics, warehousing, order management, assembly, and fulfilment planning activities are delivered to a high standard across B2B and D2C.
Provide leadership across regional Operations teams, setting direction, building capability, and ensuring clear accountability across all functional areas.
Oversee Transportation Control Tower Management, ensuring inbound, outbound, and regional transport activities are coordinated effectively and deliver against cost, service, capacity, and customer commitments.
Lead Warehousing 3PL Management across the region, ensuring partners deliver efficient, agile, resilient, and cost-effective operations that support retail, distributor, eCommerce, and PlayStation Direct requirements.
Oversee Sales Operations and Order Management, ensuring customer orders are managed accurately, efficiently, and in line with commercial priorities and service expectations.
Lead Assembly and Fulfilment Planning activities, ensuring product availability, build readiness, localisation, channel allocation, and fulfilment execution are aligned to demand and customer needs.
Partner closely with Commercial, Planning, Finance, D2C, Customer Service, Global Operations, Procurement, and external service partners to ensure operational plans support business priorities.
Drive continuous improvement across service, cost, operational resilience, partner performance, process quality, and customer experience.
Work closely with the Operations Excellence & Transformation teams to develop and define the strategic approach for the functions and the region including the creation of the MRP roadmap, regularly review KPI’s and focus metrics for the functions within your remit, ensuring the teams are communicating and providing clear updates and taking actions on any areas where there has been deviation from plan as well as where they are making improvements.
Key areas of focus:
Regional Operations Leadership
Lead cross-functional and multi-functional Operations teams across EMEA (including supporting MEATICS and ANZ).
Set regional strategy, priorities, governance, and performance expectations.
Ensure Operations is aligned to commercial plans, customer requirements, product launches, promotional activity, and channel growth.
Build a high-performing culture focused on service excellence, accountability, collaboration, and continuous improvement.
Logistics & Transportation Control Tower
Oversee regional transportation performance across inbound, outbound, and customer delivery flows.
Ensure the Transportation Control Tower provides strong visibility, issue management, escalation, and performance control.
Manage transport partners against service, cost, capacity, and On Time In Full expectations.
Strengthen resilience across routes, providers, processes, and peak planning.
Warehousing 3PL Management
Lead regional warehouse operations through strategic 3PL partnerships.
Ensure warehouse partners meet agreed service levels, productivity targets, cost expectations, and operational standards.
Support B2B and D2C fulfilment requirements, including launches, peak periods, returns, value-added services, and customer-specific needs.
Drive improvement in warehouse efficiency, agility, scalability, and operational quality.
Sales Operations & Order Management
Oversee order management processes across B2B and D2C channels.
Ensure customer orders are processed accurately, prioritised appropriately, and fulfilled in line with business commitments.
Partner closely with Commercial, Customer Service, Finance, and Planning teams to resolve order, allocation, availability, and fulfilment issues.
Improve order flow, service visibility, exception management, and customer communication.
Actively collaborate and communicate transparently with the commercial and SP&A teams, the finance team, IT teams, and other business functions to ensure best practice development and alignment whilst supporting the wider business needs.
Assembly & Fulfilment Planning
Lead regional assembly and fulfilment planning activities.
Ensure product localisation, build planning, channel readiness, and fulfilment execution are aligned to forecast, demand, and customer needs.
Balance B2B and D2C priorities across available supply, capacity, and operational constraints.
Identify risks early and coordinate cross-functional actions to protect service and availability.
What we’re looking for:
15+ years’ experience in Operations, Supply Chain, Logistics, Fulfilment, Sales Operations, Planning, or a related regional leadership role.
Strong experience leading complex, multi-functional operations teams across regional or global environments.
Deep understanding of B2B and D2C operations, including order management, warehousing, transportation, fulfilment, and customer delivery.
Experience managing 3PL warehousing partners, transportation providers, control tower operations, and regional logistics networks.
Strong leadership capability, with the ability to set direction, build teams, influence stakeholders, and deliver through complexity.
Strong commercial and financial acumen, with experience managing cost, service, capacity, budgets, and partner performance.
Excellent stakeholder management skills across Commercial, Planning, Finance, Customer Service, D2C, Procurement, Global Operations, and external partners.
Strong analytical and problem-solving skills, with a track record of driving operational improvement and service excellence.
Benefits
:
Discretionary bonus opportunity
Hybrid Working
Private Medical Insurance
Dental Scheme
25 days holiday per year
On Site Gym
Subsidised Café
Free soft drinks
On site bar
Access to cycle garage and showers
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
УдалённоRemote USA
УдалённоRussia
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Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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УдалённоBrazil; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
London, United Kingdom; A track record of leading large, ambiguous areas on your own and aligning stakeholders across companies, countries and time zones; Comfort with regular overlap with US time zones, including some late-afternoon and evening calls; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
УдалённоKazakhstan; Poland; Remote - Europe; Serbia; Montenegro
seniorAmsterdam, Netherlands
The candidate must reside in Austria and actively participate in day-to-day management
УдалённоseniorSerbia; Spain
seniorГеография найма не уточнена
seniorГеография найма не уточнена
leadUnited Kingdom, London
seniorKuala Lumpur, Malaysia
seniorSingapore, Singapore
headUnited Kingdom, London
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