Location: Serbia; Poland; Bulgaria; North Macedonia; Armenia; Georgia
Crystalia Glass LLC
is a U.S.-based manufacturer and provider of premium custom glass solutions for residential, commercial, and institutional projects. For more than 9 years, we have operated as a full-cycle company, managing every stage of the process—from design and manufacturing to sales, delivery, and installation. With production facilities in both the United States and Europe, we deliver high-quality solutions to customers across the U.S.
As our business continues to grow, we are expanding our Supply Engineering team and are looking for an experienced
Supply Engineering Team Lead
to help scale our operations, optimize supply processes, and lead a high-performing team.
The Role
The Supply Engineering Team Lead will report directly to the
Chief Technical Officer
and lead a team of
four Supply Engineers
.
Approximately
80%
of the role focuses on team leadership, coordination, process improvement, and cross-functional collaboration, while
20%
involves hands-on supply engineering activities to support the team during peak workload, employee absences, or complex projects.
The successful candidate will play a key role in ensuring efficient procurement operations, developing internal processes, and maintaining strong relationships with suppliers across the United States, Europe, the Middle East, and Asia.
Please note: previous professional experience working with the US market is required for this position. We are specifically looking for candidates with hands-on procurement/sourcing experience involving US-based suppliers and international markets.
Responsibilities
1. Procurement operations
Launch production by coordinating glass orders and ensuring the availability of required hardware and materials.
Plan inventory levels and forecast procurement needs.
Review technical drawings and specifications to prepare accurate material lists.
Verify dimensions, finishes, and quality requirements before placing orders.
Track engineering documentation and procurement changes throughout the project lifecycle.
Ensure procurement documentation and component orders are completed before production and container arrivals.
2. Supplier management
Source, evaluate, and develop relationships with suppliers across the
United States, Europe, the Middle East, and Asia
.
Negotiate pricing, payment terms, and delivery schedules.
Manage purchasing activities for production, warehouse, and installation operations.
Monitor supplier performance and resolve quality, logistics, and delivery issues.
Identify opportunities to improve procurement efficiency, supplier performance, and cost optimization.
3. Cross-functional collaboration
Work closely with Sales, Project Managers, Engineers, Estimators, Warehouse, and Installation teams.
Support engineering changes, material substitutions, and procurement planning.
Provide procurement expertise, material recommendations, and pricing information for projects.
Ensure purchased materials meet project specifications and technical documentation.
4. Team leadership
Lead, mentor, and develop a team of four Supply Engineers.
Assign tasks, prioritize workloads, and monitor project deadlines.
Conduct regular one-on-one meetings and provide coaching and performance feedback.
Review procurement documentation, material lists, and purchase orders prepared by the team.
Support engineers with complex sourcing challenges and supplier escalations.
Coordinate procurement activities with internal stakeholders across departments.
Drive continuous improvement initiatives and optimize procurement workflows.
Report progress, risks, and operational updates to the Chief Technical Officer.
Requirements
3+ years of experience in procurement, sourcing, or supply chain within the glass, glazing systems, architectural hardware, or closely related industries.
3+ years of people management experience
, including direct leadership of procurement, sourcing, or supply teams.
Proven experience building or scaling a procurement/sourcing function from scratch, including processes, workflows, supplier management standards, reporting, KPIs, and team structure.
Experience designing and implementing procurement processes, policies, and operating procedures across the full purchasing cycle.
Strong experience working with
international suppliers and markets
, ideally across multiple regions such as Europe, the Middle East, Asia, and North America.
Hands-on experience with sourcing and procurement of
glass, glazing components, aluminum or steel systems, architectural hardware, fittings, accessories, or other closely related materials
.
Experience managing supplier relationships, negotiations, pricing, lead times, quality issues, and supply risks.
Experience with international logistics, import/export, customs, and cross-border procurement.
Ability to read and interpret technical drawings, specifications, and engineering documentation.
Experience implementing or improving procurement tools, task management systems, reporting, and cross-functional workflows.
Proficiency in Microsoft Office, Google Workspace, and PDF tools.
Fluent English is a must.
Fluent Russian will be a plus.
Personal qualities
Confident and proactive leader.
Strong organizational and multitasking skills.
Excellent communication and stakeholder management skills.
Strong problem-solving and decision-making abilities.
High level of ownership and accountability.
Ability to work effectively in a fast-paced environment.
Work Location
Remote
Monday–Friday.
Working hours:
8:30 AM – 5:00 PM.
Benefits
Competitive salary based on experience.
Paid Time Off:
5 paid vacation days during the first year.
15 paid vacation days annually starting from the second year.
Paid Sick Leave: 5 days per year.
Protected Time Off: 32 hours per year.
Why Join Crystalia Glass
Join a growing U.S.-based company with
9 years of experience delivering custom glass solutions
for residential, commercial, and institutional projects.
Take ownership of a key operational function and help shape procurement processes as the company continues to scale.
Lead a talented Supply Engineering team and make a direct impact on efficiency, collaboration, and business growth.
Work closely with executive leadership and have the opportunity to influence decisions and process improvements.
Be part of a full-cycle company managing everything from design and manufacturing to sales, delivery, and installation.
Work on complex, high-quality custom projects for customers across the United States.
Collaborate with an international team and build relationships with suppliers across the U.S., Europe, the Middle East, and Asia.
Grow professionally in a fast-paced environment where your expertise and ideas can make a real difference.
УдалённоleadSerbia; Poland; Bulgaria; North Macedonia; Armenia; Georgia
Location: Colombia; Mexico; Argentina; Brazil; Costa Rica; Chile
About Huzzle
At Huzzle, we connect exceptional talent with exciting opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients range from startups and digital agencies to tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing agencies, we place you directly with a client, where you become an in-house member of their team and a valued contributor to their success.
Job Summary
We're hiring an experienced Account Executive (AE) with a proven track record in the SaaS industry to join a fast-growing technology company.
In this role, you'll own the full sales cycle, from prospecting and discovery to product demonstrations, negotiations, and closing deals. You'll work closely with decision-makers, build strong client relationships, and drive revenue growth.
Previous B2B SaaS sales experience is mandatory. We're looking for a results-driven sales professional who understands subscription-based software, consultative selling, and how to consistently hit revenue targets.
Key Responsibilities
Manage the full sales cycle, from lead qualification to closing new business.
Conduct discovery calls, product demos, and sales presentations with prospective clients.
Identify customer pain points and position SaaS solutions to address business needs.
Build and maintain a healthy sales pipeline through outbound prospecting and inbound opportunities.
Negotiate pricing, manage objections, and close deals with key decision-makers.
Consistently achieve or exceed monthly and quarterly sales quotas.
Maintain accurate pipeline records, forecasts, and customer interactions in CRM platforms such as HubSpot or Salesforce.
Collaborate with SDRs, marketing, and customer success teams to maximize revenue opportunities.
Requirements
Mandatory: Previous experience selling B2B SaaS products or software solutions.
Minimum 2+ years of experience in an Account Executive, SaaS Sales, or B2B closing role.
Proven track record of meeting or exceeding sales quotas.
Experience managing the full sales cycle, including discovery, demos, negotiation, and closing.
Strong understanding of SaaS business models, recurring revenue, and subscription-based sales.
Proficiency with CRM tools such as HubSpot, Salesforce, or similar platforms.
Excellent English communication, presentation, and negotiation skills.
Confidence engaging with senior stakeholders and decision-makers.
Self-motivated, target-driven, and comfortable working independently in a remote environment.
Nice to Have
Experience selling SaaS solutions to UK, US, or international markets.
Familiarity with sales methodologies such as MEDDIC, SPIN Selling, or Challenger Sales.
Experience working in high-growth SaaS startups.
Benefits
💰 Competitive salary based on experience, with performance-based commission opportunities.
🌎 Fully remote opportunity with an international company.
🚀 Work directly with a fast-growing SaaS business.
📈 Long-term career development and growth opportunities.
🎯 Performance-driven environment where your contributions directly impact company revenue.
🤝 Collaborative international team with structured onboarding and support.
Location: Australia; New Zealand
About Huzzle
At Huzzle, we connect exceptional talent with exciting opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients range from startups and digital agencies to tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing agencies, we place you directly with a client, where you become an in-house member of their team and a valued contributor to their success.
Job Summary
We are looking for a high-performing Account Executive with proven SaaS industry experience to join a fast-growing technology company.
In this role, you will own the full sales cycle, from qualifying opportunities and delivering product demonstrations to negotiating contracts and closing deals.
The ideal candidate is a results-driven B2B SaaS sales professional who thrives in a fast-paced environment, consistently meets revenue targets, and knows how to turn qualified prospects into long-term customers.
Previous SaaS sales experience is mandatory for this position.
Key Responsibilities
Manage the full B2B SaaS sales cycle, from discovery calls to closing deals.
Conduct engaging product demonstrations and communicate the value of SaaS solutions.
Build and maintain a strong pipeline of qualified sales opportunities.
Identify customer pain points and deliver tailored, consultative sales pitches.
Negotiate pricing, manage objections, and close new business.
Consistently achieve or exceed monthly and quarterly sales quotas.
Maintain accurate sales records, pipeline updates, and forecasts using CRM tools.
Collaborate with SDRs, marketing, and customer success teams to drive revenue growth.
Build strong relationships with key decision-makers and stakeholders.
Requirements
Mandatory: Proven experience as an Account Executive selling B2B SaaS products or software solutions.
Minimum 2+ years of B2B sales experience, including hands-on SaaS sales experience.
Demonstrated track record of meeting or exceeding sales targets.
Experience managing the full sales cycle and closing deals independently.
Strong understanding of SaaS business models, subscription pricing, and recurring revenue.
Experience conducting discovery calls, product demos, and contract negotiations.
Proficiency with CRM platforms such as HubSpot, Salesforce, or Pipedrive.
Excellent English communication, presentation, and negotiation skills.
Confidence engaging with senior decision-makers and C-level executives.
Self-motivated, proactive, and comfortable working remotely.
Benefits
💰 Competitive base salary with performance-based commission opportunities.
🌎 Fully remote position.
🚀 Opportunity to work with innovative, fast-growing SaaS businesses.
📈 Clear opportunities for career progression and professional development.
🎯 Performance-driven environment where top performers are rewarded.
🤝 Direct placement with a company as an integral member of its sales team.
Location: Doha, Qatar
We are looking to hire a highly skilled Implementation Testing Engineer to join our dynamic team at ProgressSoft Qatar, based in Doha. The ideal candidate will play a crucial role in ensuring the successful implementation and testing of our software solutions. The candidate should have a strong background in both implementation and testing methodologies to guarantee the delivery of high-quality products to our clients.
Responsibilities:
Participate in project planning and provide input on testing requirements, risks, and timelines.
Create and maintain test documentation, including test plans, test cases, and test reports.
Develop and maintain a strong understanding of the software product and its functionality. This includes full Awareness and understanding of the Software Product, Customization, and Integration according to the final signed and baselined scope with the Customer.
Collaborate with project stakeholders, including developers, implementation team, project managers, and business analysts, to identify and document test cases.
Develop and execute test plans and test cases to ensure software products meet the requirements and needs of end-users.
Execute functional, integration and regression test cases; track and report defects; and work with development teams to ensure their timely resolution.
Conduct end-to-end testing for Customer Software/Solution submitted to the Customer based on project signed scope and Customer profile.
Conduct full setup certification and assurance of readiness before the Customer’s team engages in the solution testing and acceptance. This is not limited to the final approved and agreed-on test cases, as it shall cover all exceptional test cases that are identified with the project team and PO/BA and PM during the requirements detailing workshop with the Customer.
Manage the entire testing phase with the Customer’s SIT and UAT team members, attend to queries and clarifications during the testing phase, report and track on Customer’s reported issues, bugs, or CRs and align it with PO (Bugs and Findings), SID team (Issues and Setup Failures) and PM (CRs).
Ensure proper tracking and reporting on daily/weekly status during the testing phase, this includes SIT, UAT, NFT, and others. Reporting shall be aligned with the PM and PO for reflecting it in the weekly reporting by the PM to the Customer which includes:
Monitor, assist, and support Customers during test case execution, defects and reported items tracking and internal reporting and follow up with the Development team.
Conduct necessary testing and verification on all resolved bugs prior and approve to submission in the Customer release.
Conduct post-release update deployment and run a sanity check to ensure the setup is ready for the Customer team to resume testing with no new or reopened bugs or issues.
Create and maintain, in coordination with the Implementation team, the Non-functional testing that covers the performance, security, and penetration as well as technical testing (DR Drill, BCT, …etc).
Ensure that all testing activities are performed in accordance with established testing standards, methodologies, and procedures.
Maintain and improve corporate quality controls and testing plans in alignment with the PMO and Group Operations team.
Perform any other duties related to the position as assigned by the concerned management.
Requirements:
3-5 years of experience in software testing, preferably on banking or payment applications.
Strong experience in functional, integration and regression testing of web and back-end systems, covering Requirement Gathering and analysis, Functional Studies, Estimations, Test Design, Test Planning, Quality Reviews, Manual Testing, Automation Testing, API Testing, Defect Management, and Reporting.
Experience in Security Testing tools is a plus.
Knowledge of STLC and Test Process Phases.
Knowledge and Concepts in the Faults and Test Cases and Scenarios Priority.
Good understanding of the end-to-end payment lifecycle.
Knowledge of payment and clearing systems such as cheque clearing, ACH, instant payments, RTGS and GCC cross-border payments, and of ISO 20022 payment messages. Knowledge of SWIFT MT/MX and CBPR+ is a plus.
Experience implementing payments-related projects with banks, financial institutions, and/or payment service providers. Experience in Qatar or other GCC markets is preferred.
Excellent verbal, written, and interpersonal skills in English and Arabic.
Attention to details.
Excellent team player.
Excellent organizational and time management skills.
Sharp analytical, problem-solving, and research skills.
Background in software development is preferred.
Location: Russia; Belarus; Georgia; Armenia; Kazakhstan; Moldova
About the company
The company is a games publisher that licenses free-to-play mobile and browser games from international studios and brings them to players in Russia and the CIS. It already has a live portfolio, partnerships with major regional platforms, a release and operations team, and a steady flow of new titles to evaluate.
The company is looking for a Head of Publishing who will own publishing decisions and turn that flow of games into a profitable portfolio.
About the role
As Head of Publishing, you will decide which games the company takes on, build the economics behind every title, and make sure each game delivers a financial result. The role comes with real autonomy: leadership sets the goals, and you own the decisions and the plan to get there.
Responsibilities
Review a steady flow of games across genres and make fast, well-reasoned go / test / no-go decisions
Build a financial model and P&L for every title: investment, payback period, revenue forecast
Negotiate licensing deals with developers and take them all the way to signature
Oversee user acquisition through the company's UA agency and partners, and make sure campaigns pay back
Work with regional platforms and app stores on launches and commercial terms
Set priorities for the release, operations and scouting teams; define processes and responsibilities
Identify gaps in the team and plan the next hires
Report regularly to the company's leadership: current financial position and the plan for the next 1, 3 and 6 months
Requirements
3+ years in publishing of F2P mobile and/or browser games as a Publishing Producer, Producer, Product Lead, Publishing Manager or Head of Studio (management side), with ownership of results
Hands-on experience building financial models and game P&Ls in Excel / Google Sheets, and the ability to explain and defend your assumptions
Strong command of game metrics: retention, ARPU / ARPPU, LTV, ROAS, cohorts, payback
Experience evaluating many games across different genres and making go / no-go decisions
Track record of negotiating and closing deals with game developers
Solid understanding of UA unit economics and experience working with UA teams or agencies
Good knowledge of the Russian games market and what works for local players
Experience managing people or cross-functional processes
Working English for calls and correspondence with international partners
Fluent Russian
Based in Russia, or able to travel to Russia regularly
Makes decisions quickly, takes ownership of them and comes to meetings with checked numbers
Finds solutions when budgets are limited
Nice to have
Experience with regional platforms and stores: RuStore, VK Play, VK Games, Yandex Games, OK Games
Experience publishing licensed games from Asian developers
Experience at a publisher with a large and diverse portfolio
Startup or small-team experience, wearing multiple hats
Plays games personally
Benefits
Full ownership of publishing decisions without micromanagement
Competitive fixed compensation plus a performance-based bonus
Fully remote work
A steady pipeline of new titles from international studios
The opportunity to build the publishing function and team
Fast decision-making: days, not months
Are you looking for the next professional opportunity that will challenge you and advance your career?
Join our team now!
Tickmill is looking to hire a
Junior Brokerage Officer
to join our rapidly expanding team. Join a high-caliber team and contribute to its success with your passion, hard work, and positive attitude.
About Tickmill.
Founded in 2014, Tickmill has grown into a global financial services group of 300+ people, with regulated entities
across major jurisdictions and a client base built on trust in active trading — spanning CFDs, Futures and
Options.
That foundation — capital, licensing, infrastructure and an established international client base — is what makes
the next stage possible: building genuinely new product lines in Stocks, ETFs, Investing, Wealth and Prediction
Markets, aimed at a much larger consumer audience than our existing trading business alone.
What the job looks like?
The
Junior Brokerage Officer
will have the opportunity to:
Help Business Development and Support teams in handling trade-related queries and complaints, while resolving them in a timely and professional manner.
Handle and escalate technical issues to the relevant departments within the organization.
Work closely with the Compliance department in handling high-risk complaints.
Carry out trade surveillance, investigate irregular activity across a wide range of asset classes, and report any suspicious activities to Brokerage and Compliance departments.
Work on developing new tools to facilitate daily operations.
Prepare the required competitor analysis and market research.
Produce necessary complex reports as required by the company’s management and regulatory bodies.
Perform any additional duties and localized tasks as and when required.
What will you need to be able to do the job?
Minimum 3 years of experience in the FX & CFD environment.
College or University Degree in Finance, Mathematics, Economics, or any other related field.
Experience with MT4 and MT5.
Fluency in English, both orally and in writing.
Ability to work under pressure and meet deadlines.
Attention to detail is critical.
Positive can-do attitude.
High level of work ethic.
Excellent team player.
It will be considered as a plus if you have:
Experience with Exchange Traded Derivatives
What to expect from our recruitment process:
First interview with TA & Hiring Manager
Final interview with top management
Make your next Career step and apply NOW!
*
Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis
Location: Sydney, Australia
Calling all truly AWESOME people!
About Stranger Soccer
Stranger Soccer (
www.strangersoccer.com)
is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1
sport, but
is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the
#1 way
people play football and futsal in
Singapore, and
is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.
Role and Responsibilities
The selected candidate(s) will be a key member of a small team working at Stranger Soccer NSW, carrying out various initiatives related to game hosting, player experience, community engagement, and growth of the local football network. The position will work closely with the NSW Business Owner and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent, providing opportunities to take on increasing levels of responsibility as Stranger Soccer expands its international presence.
Serving on the front lines of the customer experience, serving as an “Official Host” of a few football games each week
Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting
The candidate will:
Gain experience in daily operations of a business
Gain experience and confidence in presenting and communicating with customers
Gain experience in what a Singapore brand must consider in efforts to expand internationally
Gain experience in working with and communicating with multiple stakeholders in an organization
Requirements
Positive, proactive “can-do” attitude
Strong written and verbal communication skill
Comfortable interacting with customers and leading groups
Strong interest in football (required)
Hospitality, events, or sports management experience is a plus
Must be based in Sydney, with availability to attend games in either city
Interest in football is a BIG PLUS
СтажёрSydney, Australia; Must be based in Sydney, with availability to attend games in either city
Location: Belgium; Netherlands; Luxembourg
Assima is a global software company helping enterprise organizations achieve faster digital adoption and greater value from their technology investments. Trusted by many of the world's largest companies, Assima's award-winning platform enables organizations to deliver hyper-realistic training and performance support for complex business applications. As the company continues to expand across Europe, this is an opportunity to play a highly visible role, reporting directly to the CEO and shaping strategic partnerships with some of the world's most influential consulting and transformation firms.
We are hiring a
Business Development Representative (BDR)
based in the
Benelux region
to manage the entire sales cycle — from generating new meetings to running opportunities through to closing. This is a commercial role, focused on revenue generation, with SaaS or technology experience considered a strong advantage.
The role is home‑based, with very limited travel. Most prospecting, discovery calls, demos, and sales cycles are delivered via Microsoft Teams.
This position reports directly to the CEO.
Fluency in English and Dutch are mandatory.
Key Responsibilities
Generate new business opportunities across the Benelux region through outbound outreach, inbound follow‑up, and targeted prospecting.
Manage the full sales cycle: qualification, discovery, demos, proposals, negotiation, and closure.
Deliver high‑quality virtual demos and presentations via Teams.
Build strong relationships with prospects at all levels, including senior stakeholders.
Maintain accurate pipeline management, forecasting, and CRM discipline.
Work closely with Marketing and Partner teams to maximize lead flow and opportunity creation.
Represent the company professionally in all customer interactions.
Requirements
3–7+ years in business development, inside sales, or full‑cycle B2B sales.
Proven success generating meetings and closing deals.
Experience in SaaS, enterprise software, or technology sales is a strong advantage.
Confident running virtual sales cycles end‑to‑end.
Fluency in English and Dutch
(written and spoken) are essential.
Personal Attributes
Hungry, ambitious, and target‑driven.
Strong communicator with excellent relationship‑building skills.
Confident presenting and selling virtually.
Organized, disciplined, and able to manage multiple opportunities simultaneously.
Resilient, proactive, and comfortable in a fast‑moving environment.
Location: Belgium; Netherlands; Luxembourg
Assima is a global software company helping enterprise organizations achieve faster digital adoption and greater value from their technology investments. Trusted by many of the world's largest companies, Assima's award-winning platform enables organizations to deliver hyper-realistic training and performance support for complex business applications. As the company continues to expand across Europe, this is an opportunity to play a highly visible role, reporting directly to the CEO and shaping strategic partnerships with some of the world's most influential consulting and transformation firms.
We are hiring a
Business Development Representative (BDR)
based in the
Benelux region
to manage the entire sales cycle — from generating new meetings to running opportunities through to closing. This is a commercial role, focused on revenue generation, with SaaS or technology experience considered a strong advantage.
The role is home‑based, with very limited travel. Most prospecting, discovery calls, demos, and sales cycles are delivered via Microsoft Teams.
This position reports directly to the CEO.
Fluency in English and Dutch are mandatory.
Key Responsibilities
Generate new business opportunities across the Benelux region through outbound outreach, inbound follow‑up, and targeted prospecting.
Manage the full sales cycle: qualification, discovery, demos, proposals, negotiation, and closure.
Deliver high‑quality virtual demos and presentations via Teams.
Build strong relationships with prospects at all levels, including senior stakeholders.
Maintain accurate pipeline management, forecasting, and CRM discipline.
Work closely with Marketing and Partner teams to maximize lead flow and opportunity creation.
Represent the company professionally in all customer interactions.
Requirements
3–7+ years in business development, inside sales, or full‑cycle B2B sales.
Proven success generating meetings and closing deals.
Experience in SaaS, enterprise software, or technology sales is a strong advantage.
Confident running virtual sales cycles end‑to‑end.
Fluency in English and Dutch
(written and spoken) are essential.
Personal Attributes
Hungry, ambitious, and target‑driven.
Strong communicator with excellent relationship‑building skills.
Confident presenting and selling virtually.
Organized, disciplined, and able to manage multiple opportunities simultaneously.
Resilient, proactive, and comfortable in a fast‑moving environment.
Location: San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE:
The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:
- Developers can effectively identify and resolve slowdowns and errors in their applications.
- Development teams increase developer productivity and customer satisfaction.
IN THIS ROLE YOU WILL
- Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.
- Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product).
- Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices
- Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption.
- Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value-delivered.
YOU’LL LOVE THIS JOB IF YOU
- Enjoy talking about technology and interfacing with engineers and engineering leaders.
- Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries.
- Love flexing your creative brain by developing solutions, resources, and content from scratch (scripts, code samples, demos, sales-consumable collateral/documents, etc.).
- Have a fast-paced, results-driven mindset.
- Love developer tools, open-source, and/or all things software development life cycle!
QUALIFICATIONS
- 6+ years as a Solutions Engineer (preferred), Implementation Consultant, or Software Developer with experience leading projects and/or working with customers.
- Hands-on experience working with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc.
- Possess excellent communication and presentation skills.
- Problem solver, knowledgable, and can-doer
-
The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $190,000 to $230,000 USD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE:
Forward Deployed Engineers at Sentry help our largest customers get real value from Sentry, from integrating the SDK to making sure the right alerts and issues reach the right people at the right time. This role is a Senior Solutions Engineer who goes further: you'll help us build Sentry's forward deployed motion.
That means working shoulder to shoulder with our most important customers, often inside their codebases and workflows, instead of advising from the outside. When a customer's problem needs more than a best-practices doc, such as a custom integration, a tricky instrumentation setup, or a working prototype, you'll build it with them, then turn what you learn into repeatable patterns for the rest of the team.
Forward deployed work is new here and you will have a part in building this arm. You'll start with the core Solutions Engineering work and take on more hands-on deployment work as customers pull you into it, helping define what this motion looks like at Sentry. The goal is simple: reduce time to value. The outcomes we care about:
- Developers can quickly find and resolve slowdowns and errors in their applications.
- Customers get to value faster, and the lessons from each deployment make the product better for everyone.
IN THIS ROLE YOU WILL
- Turn customer goals into a plan. Understand customers' pain points and objectives, then act as their trusted advisor, translating them into implementation plans, workshops, and best practices that show clear business value.
- Get Sentry set up, in the code. With the customer's permission, work in their codebase like a member of their engineering team, delivering the pull requests that fully set up Sentry so data is flowing from day one.
- Instrument what matters most. Add custom telemetry for a customer's most critical user journeys and build the dashboards and alerts that go with it.
- Lead migrations. Move customers off their existing observability tools by setting up their Sentry organization and delivering PRs that introduce Sentry and remove the old solution.
- Work like a trusted contractor. Stay within the scope and access you've been given, take extra care in live environments, test thoroughly, and ship pull requests that customer engineers are glad to merge. Embed with their teams, including on site, when it helps.
- Build the motion. Turn one-off deployments into repeatable playbooks and tooling, help define how forward deployed engagements are scoped and measured, and bring what you learn back to Product and Engineering.
YOU’LL LOVE THIS JOB IF YOU
- You'd rather sit with a customer's engineers and fix the problem in their code than write them a recommendation
- Enjoy talking about technology and interfacing with engineers and engineering leaders.
- Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries.
- Love flexing your creative brain by developing solutions, resources, and content from scratch (scripts, code samples, demos, sales-consumable collateral/documents, etc.).
- Have a fast-paced, results-driven mindset.
- Love developer tools, open-source, and/or all things software development life cycle!
QUALIFICATIONS
- 3+ years of experience, with some mixture being Software Engineering and Solutions Engineering/Implementation and at least 1+ year being a FDE
- Hands-on experience working with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc
- Excellent communication and presentation skills, with credibility in front of engineers and engineering leaders
- Problem solver, knowledgable, and can-doer
- Bonus: experience with observability, APM, or error monitoring tools, including migrating customers from another vendor, or helping build a forward deployed or customer engineering function
The total compensation range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $190,000 to $230,000 USD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: EMEA Remote
Hello, I’m Fintan, Senior Director of Sales at
Customer.io
! We're expanding our sales team in the UK & Ireland area and seeking motivated and successful Account Executives at the SMB level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you’ll represent
Customer.io
to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
About
Customer.io
Over 10,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
We're expanding our sales team and looking for motivated internal candidates to move into an Associate Account Executive role. We are looking to expand this team in the United Kingdom or Ireland Region. This role is a great entry point into full-cycle sales, with a clear path for growth as you build your track record.
As an Associate Account Executive, you'll represent
Customer.io
to a portfolio of startup customers and help them grow into their next stage. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
Responsibilities:
Pipeline Development and Management
: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition within the startup segment.Own consistent outbound prospecting into startup accounts.
Full-Cycle Sales Execution
: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition among startup accounts.
Startup Program Growth
: Conduct discovery calls to understand where a startup is in its growth journey including its business challenges and goals. Position
Customer.io
's solutions to support that growth and deliver outcomes that matter to the business.
Collaboration and Cross-Functional Feedback
: Work closely with the SDR team for lead quality feedback and coordinate with Customer Success and Technical Support for a smooth hand-off post-sale.
Performance Tracking and Reporting
: Own and report on individual sales metrics, including outbound activity and conversion, pipeline status and progress towards targets, to support informed decision-making.
Qualifications:
Experience:
1+ years of experience in full-cycle B2B SaaS or MarTech sales, or a strong SDR/BDR background ready to move into a closing role
Location:
UK or Ireland only
B2B SaaS or MarTech Experience
: Exposure to new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech including experience with outbound prospecting
Sales Methodology
: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close, or eagerness to learn one
Communication Skills
: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects
Problem Solving
: Strong ability to identify a startup's business needs and position relevant solutions effectively to drive acquisition and business outcomes
Deal Focus
: Primarily handles startup accounts with shorter sales cycles and lower ACV deals
Support
: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
Responsibilities
:
Engage in high-volume prospecting, cold and warm outreach
Manage the full sales cycle for deals typically around $20,000 ACV
Drive growth within startup accounts, nurturing relationships and helping them scale to their next stage
Compensation & Benefits
We believe in transparency. We are offering a compensation package of $65,000 base + $65,000 variable for a total $130,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute screening with Recruiter
30-minute video call with a Hiring Manager
30-minute Demo Call w/ the Hiring Team
All internal candidates will still need to complete standard pre-employment steps for the new role, including background check and employment verification.
Interested?
Reach out to your manager and jobs@customer.io to express interest or ask any questions before applying.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Location: EMEA Remote
Hello, I’m Fintan, Senior Director of Sales at
Customer.io
! We're expanding our sales team in the UK & Ireland area and seeking motivated and successful Account Executives at the Mid-Market level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you’ll represent
Customer.io
to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
About
Customer.io
Over 10,000 companies from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Responsibilities:
Pipeline Development and Management
: Build and manage a pipeline through self-sourced leads and SDR-supported leads,
alongside inbound opportunities,
to drive new customer acquisition.
Full-Cycle Sales Execution
: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
Customer Needs Analysis and Solution Alignment
: Conduct discovery calls to understand customer business challenges and goals. Position
Customer.io
's solutions to meet these needs effectively and connect them to clear customer business outcomes.
Collaboration and Cross-Functional Feedback
: Work closely with the SDR and BDR teams for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
Performance Tracking and Reporting
: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
Qualifications:
Experience:
3+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
Location:
We are currently hiring for positions based in the United Kingdom or Ireland only.
B2B SaaS or MarTech Experience
: Proven success in
new customer acquisition
and closing deals within the B2B SaaS space, preferably MarTech, including generating pipeline through outbound prospecting.
Sales Methodology
: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
Communication Skills
: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
Problem Solving
: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition and customer business impact.
Deal Focus
: Primarily handles mid-market accounts up to 500 employees
Support
: Works closely with our SDR and BDR teams for lead generation, with a balance between inbound, BDR sourced and self-sourced opportunities
Responsibilities
:
Engage in high-volume prospecting, cold and warm outreach
Manage the full sales cycle for deals typically under $20,000-75,000 ACV
Drive growth within mid-sized clients, nurturing relationships and uncovering business needs
Compensation & Benefits
We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video call with Recruiter
45-minute video call with Manager
30-minute video call with Bar Raiser
60-minute Case Study and Discovery Call w/ the Hiring Team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
Location: EMEA Remote
About
Customer.io
Over 10,000 companies from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the Role
We’re hiring a
Senior Sales Manager
to build and lead a new team of 6–8 Account Executives in our Mid-Market organization. The EMEA org is already running this sales motion successfully; you’ll be responsible for ramping and leading your team, establishing its operating rhythm, and shaping its approach to territories and pipeline generation as needed.
This is a frontline leadership role. You’ll translate our go-to-market strategy into consistent team execution by coaching reps, inspecting deals, driving forecast accuracy, and creating the structure for strong performance to repeat quarter after quarter.
What you'll own:
Lead and develop a high-performing team
Coach Account Executives to consistently meet or exceed quota and grow into their next role
Run focused 1:1s built around deal quality, skill development, and real accountability
Ramp new reps quickly and address performance gaps early, before they compound
Build a team culture rooted in ownership, collaboration, and high standards
Drive pipeline health and forecast accuracy
Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and clear next steps
Sharpen predictability through disciplined inspection and clean CRM hygiene across the team
Maintain healthy pipeline coverage and address creation gaps before they become quarter-enders
Reinforce structured, rep-owned outbound tied to measurable standards and pipeline outcomes
Use activity, conversion, and pipeline data to test and improve outbound effectiveness over time.
Support high-quality deal execution
Coach reps to run well-qualified mid-market opportunities from discovery through close
Elevate deal strategy with stronger positioning, cleaner value articulation, confident executive-level communication
Help reps navigate pricing, stakeholder alignment, and procurement without losing momentum
Identify patterns in stalled deals and use them to improve execution across the team.
Partner cross-functionally
Work with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve how the team executes
Bring frontline feedback on messaging, territory design, and enablement back to the people who own it
Pilot new go-to-market initiatives with your team, then turn what works into repeatable practices.
What we're looking for:
7–10 years
of sales experience,
including 3–5+ years
managing quota-carrying reps, ideally in marketing technology or SaaS
This role is only open to candidates based in the United Kingdom or Ireland.
A track record of leading successful mid-market or high-velocity sales teams, including building or evolving outbound teams and motions.
Genuinely strong at pipeline inspection and forecasting - you can sniff out a soft deal from a mile away
Experienced in coaching outbound pipeline generation and improving outbound motions as the business evolves
Comfortable operating inside a structured qualification framework like MEDDICC
A clear, direct communicator who sets high expectations, gives candid feedback, and treats people with respect
Effective cross-functionally in a collaborative, fast-moving, growth-stage environment
Compensation & Benefits
We believe in transparency. Compensation for this role is $145,000 base + $145,000 variable = $290,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute conversation with a Recruiter
45-minute conversation with the Hiring Manager
1:1 conversations with cross-functional partners
One week to complete a take-home assignment, followed by a 60-minute review call
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Location: United States, Remote
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Sr. Payroll Operations Specialist
Remote
Role Summary
Sony Interactive Entertainment (SIE) is seeking an experienced, organized, and collaborative
Sr. Payroll Operations Specialist
to support US and Canadian payroll operations within a global organization.
This role is responsible for coordinating, prioritizing, and executing payroll activities to ensure accurate, timely, and compliant payroll delivery. The ideal candidate understands end-to-end payroll processes, anticipates operational dependencies, and collaborates effectively with regional and global stakeholders.
The position requires hands-on payroll experience, strong operational judgment, and the ability to leverage technology, AI, and performance metrics to drive efficiency and continuous improvement.
What You’ll Be Doing:
Payroll Operations
Coordinate and execute payroll activities across multiple pay groups and processing cycles, ensuring accuracy, compliance, and timely completion.
Manage payroll schedules, checklists, audits, reconciliations, and competing priorities.Sr.
Support complex payroll activities, including leaves of absence, international assignees, terminations, and special payments.
Proactively identify and resolve payroll discrepancies, operational risks, and processing delays.
Process Coordination and Collaboration
Provide day-to-day operational guidance and indirect leadership to Payroll Analysts by coordinating work assignments, aligning priorities, monitoring progress, and supporting timely, accurate payroll execution without direct people-management responsibility.
Understand upstream and downstream payroll dependencies across HR, Benefits, Leaves, Finance, and other functions.
Collaborate with regional and global stakeholders to resolve issues and improve payroll processes.
Partner with technical teams on system-related issues, business requirements, and user acceptance testing.
Employee Support and Continuous Improvement
Manage employee payroll inquiries through case management systems, ensuring timely and accurate resolution.
Monitor payroll KPIs, including accuracy, timeliness, exceptions, and case resolution.
Leverage AI, automation, and analytical tools to improve efficiency, accuracy, and operational workflows.
Identify recurring issues, support root cause analysis, and implement process improvements.
Compliance and Controls
Apply US and Canadian payroll regulations and established company policies.
Execute payroll controls, audits, and reconciliations while supporting SOX compliance and audit requirements.
Maintain accurate payroll documentation, procedures, and records.
What We’re Looking For:
7+ years of progressive payroll experience supporting US and Canadian payroll operations.
Hands-on experience with
Dayforce Payroll and Workday HCM
; Dayforce Workforce Management experience preferred.
Strong understanding of end-to-end payroll processes, compliance requirements, and operational dependencies.
Experience supporting international assignees or cross-border payroll activities.
Demonstrated ability to organize complex workflows, manage competing priorities, and meet critical deadlines.
Experience working collaboratively within a regional payroll team in a global organization.
Strong analytical, Excel, problem-solving, and communication skills.
Experience with payroll audits, case management, process improvement, and performance metrics.
Familiarity with AI and automation tools to improve payroll efficiency and accuracy.
Bachelor's degree or equivalent professional experience; CPP, PCP, or PLP certification preferred.
Measures of Success
Accurate, timely, and compliant payroll delivery.
Effective prioritization and proactive resolution of operational issues.
Strong collaboration across regional and global teams.
Continuous improvement in payroll accuracy, efficiency, and employee service.
Consistent adherence to payroll controls and compliance requirements.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$135,900
—
$203,900 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Chicago, NYC, Dallas
Who We Are:
Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Additional information about Galaxy's businesses and products is available on
www.galaxy.com
.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
Seek Excellence.
Be Selective To Be Effective.
Be Highly Aligned, Loosely Coupled.
Disagree Transparently.
Encourage Independent Decision-Making.
Build Dream Teams.
Who You Are
A collaborative and strategic leader with deep hands-on experience in Site Reliability Engineering (SRE) and infrastructure Automation. You are comfortable steering the vision for an enterprise automation roadmap while remaining technical enough to dive into the code. You treat infrastructure as a product, ensuring that your automation workflows are as reliable as the services they deploy. You have a proven track record of managing complex hybrid environments and are proactive in building self-service platforms that enhance engineering velocity and system stability.
Responsibilities
Automation Platform Leadership
: Oversee a specialized SRE team focused on the design, deployment, and maintenance of automation toolsets as well as the systems they interact with.
Infrastructure as Code (IaC) Governance
: Establish and enforce standards for IaC to ensure consistent, repeatable, and secure deployments across an entire infrastructure ecosystem. Strong proficiency in Terraform is required.
Configuration Management
: Lead the strategy for automated configuration and state management, ensuring Ansible playbooks and Packer image pipelines are optimized for both Windows, Linux, and ESXi Platforms.
Monitoring & Observability
: Manage the monitoring and health of the automation platforms themselves. Implement SLIs/SLOs to ensure the "tools that build the servers" are highly available and performant.
Lifecycle Management
: Drive the automated lifecycle of both physical and virtual assets, from initial template creation/deployment to automated patching, scaling, and decommissioning.
Custom Tooling & Scripting
: Lead the development of custom scripts and internal providers (Python, Go, PowerShell, Bash) to provide better insights and tooling for our systems.
Collaboration:
Outside of the automation team you will need to be able to collaborate and foster workflows alongside the rest of the Datacenter team and be able to facilitate needs for the team as a whole.
Capacity & Performance
: Analyze system behavior and resource utilization in virtual environments to optimize the performance of automated deployments.
Mentorship & Growth
: Provide technical guidance and career mentorship to SREs, fostering a culture of "automate-first" and continuous improvement.
Requirements
6-10 years’ experience in Infrastructure, SRE or DevOps, specifically focused on infrastructure automation at scale.
Deep proficiency with Terraform (providers, modules, state management) and Ansible (roles, playbooks, Tower/AWX).
Hands-on experience with Image Creation (i.e. Packer, Ansible, SCCM) to build standardized, hardened images for both Windows and Linux in hybrid environments.
Strong experience managing and automating virtual platforms such as VMware (vSphere/vCenter) as well as Cloud providers such as Azure and AWS.
High-level scripting skills in mediums such as Python, Go, PowerShell, and Bash.
Experience with observability tools (Splunk, ELK, Prometheus, or Grafana) to monitor infrastructure health and automation telemetry.
Good understanding of Network topology and design as well as experience with platforms such as Juniper Networks or Palo Alto.
Strong mastery of Git (branching strategies, PR workflows) and CI/CD platforms (Jenkins, GitLab CI, or GitHub Actions).
Equal comfort managing, troubleshooting, and tuning performance for both Windows Server and Linux.
Nice to Have
Previous work experience includes notable periods of team leadership and or management.
Experience with IAM platforms such as Entra ID, Active Directory, and Okta.
Experience with Storage solutions both block based and object based hosted either on-prem (HP Alletra, EMC, DDN) or in cloud (S3, Azure Blob).
Storage Backup/DR administration and management with Commvault or Veeam.
What We Offer:
Competitive base salary and discretionary bonus
Flexible Time Off (i.e. unlimited paid vacation days)
Company paid Holidays (14)
Company paid sick leave
Company-paid health and protective benefits for employees, partners, and other dependents
3% 401(k) company contribution
Generous paid Parental Leave
Free virtual coaching and counseling sessions through Ginger
Free daily snacks in-office
Smart, entrepreneurial, and fun colleagues
Employee Resource Groups
*Benefits may vary depending on location.
Apply now and join us as we grow the economy that runs on code.
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact
careers@galaxy.com.
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Our Sales team needs a dedicated data partner, and creator commerce https://kit.com/features/commerce (how creators monetize by selling digital products) is becoming a bigger part of how Kit and our creators scale. Kit is growing, so we're looking for a Senior Analytics Engineer to own Kit's sales and commerce data from end to end.
Accurate sales data gives our team a clear picture of the pipeline and the confidence to make informed decisions. That’s what makes this role so important.
Your primary focus will be Sales: the dbt models that turn our CRM data into trusted pipeline, deal, and funnel metrics, and the Omni dashboards our sales leader and Senior Revenue Operations Manager use to run the business. You'll also model creator commerce data, so we understand what creators sell and earn through Kit, and you'll pick up reporting work with our Product team, such as feature usage reporting. On a small data team, we step outside our usual lanes when the need is there, so the mix will shift over time.
You'll build for two kinds of consumers: people and AI. Teammates increasingly answer their own questions by querying our semantic layer through Omni's AI and MCP connections to AI tools. That means your models, metric definitions, and documentation need to be clear and correct enough for an AI agent to use them without a data teammate in the loop.
This is a full-time individual contributor role for someone who likes being close to the business, enjoys turning messy operational data into numbers people trust, and is happy to work on both the models and the dashboards that sit on top of them. When Sales and Product have clear, reliable data, we help more creators build more valuable businesses with Kit.
YOUR SUPPORT SYSTEM
You'll report to Sam Umachi, Head of Data (Linkedin https://www.linkedin.com/in/samuelumachi/).
Sales and RevOps are your primary partners, who will rely on the models and reporting you own. You'll also partner with our Product team on reporting for features like Visual Automations https://kit.com/features/automations and on how creators use Kit.
Within our data team, you'll work alongside a Staff Analytics Engineer who owns org-wide semantic layer governance and modeling standards, a Senior Data Engineer who owns ingestion and pipelines, and a Senior Business Analytics Partner focused on revenue opportunities. This role has no direct reports.
WHAT YOU'LL DO
- First Week: Work through our onboarding curriculum in Notion and meet the data team, our Senior Revenue Operations Manager, the sales team, and your product partners. Get set up in our core tools: dbt Cloud, GitHub, Amazon Redshift, Omni, HubSpot, Linear, Hightouch and Slack. Set up your AI-assisted development environment and learn the shared AI workflows our data team uses. Open and merge your first small pull request so you learn our review and deployment flow early.
- First Month: Map how HubSpot objects (deals, pipelines and stages, companies, contacts, and owners) flow into our dbt models, and document the gaps. Take over day-to-day ownership of the sales models and Omni dashboards that teammates have been covering. Audit current sales reporting and list where definitions differ or numbers don't reconcile. Get familiar with how commerce data (products creators sell and the revenue they earn through Kit) lands in the warehouse today. Agree with RevOps and Sales on the most important questions they need answered. Review teammates' pull requests and contribute to our shared SQL, dbt, and documentation standards. Share a written reflection with the team on what you've learned and where you'd focus first.
- First Six Months: Ship and maintain well-tested, documented dbt models for core sales metrics, such as pipeline, deal velocity, stage conversion, win rates, and the sales-led funnel. Expose those metrics through the Omni semantic layer, working within the team's governance standards. Rebuild or refresh the core sales dashboards so pipeline reviews and forecasting conversations run on numbers that don't need manual reconciliation. Resolve competing sales metric definitions by writing down the options and tradeoffs, aligning with Sales and RevOps, and documenting the outcome. Model creator-level commerce data, such as products sold, revenue earned through Kit, and conversion, in partnership with data engineering. Write semantic layer descriptions, metric definitions, and documentation that let Omni's AI and MCP-connected AI tools answer routine sales questions correctly, and test them against real questions from Sales, RevOps and Product. Get Sales to the point where routine questions are answered through self-serve, whether in Omni dashboards, Omni's AI, or AI tools connected over MCP, rather than one-off requests.
- First Year: Be the recognized owner of Kit's sales data, the person Sales and RevOps go to first and trust without second-guessing. Give our revenue analysis work the sales and commerce models it depends on, so deeper questions about pipeline health and creator earnings can be answered quickly, thereby enabling us to make creators more successful. Leave your domains well documented and well tested, legible to new teammates, stakeholders, and the AI agents that query our semantic layer. Help raise the team's modeling quality through code review, pairing, and sharing what you learn.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Deep dbt experience. You build modular, tested, documented dbt projects, and you're comfortable with incremental models, snapshots, macros, CI, and scheduled jobs in dbt Cloud or similar.
- Advanced SQL. You reason carefully about grain, joins, and window functions, and you write queries that are readable and performant on a cloud warehouse.
- Data modeling for sales and GTM. You can model deals, pipeline stages and their history, ownership changes, and funnel conversion into clean, reusable structures. You are opinionated on Kimball standards and when a concept should be a fact or dimension.
- CRM data fluency. You know how sales data behaves in a CRM, including stage changes, backdated edits, and custom properties. HubSpot is preferred, but other CRM experience (e.g. Salesforce) applies just as well. We care most that you recognize common CRM patterns.
- AI-assisted development. You use AI code editors and agents (such as Cursor, Claude Code, Codex, or similar) every day, and you validate their output with tests, query results, and review before anything ships.
- Clear written communication. You explain metric definitions, tradeoffs, and data caveats in plain language that Sales, RevOps, and Product partners understand.
- BI and semantic layer experience. You can build dashboards and semantic models in Omni, Looker, or a similar BI tool, and you design metric definitions that people and AI tools can both query correctly.
- Git-based workflows. You keep pull requests small and well described, and you give thoughtful code review.
- Nice to have: Redshift performance tuning (sort and distribution keys), Python for scripting or API pulls, reverse ETL, and experience with product event, billing, payments, or ecommerce data.
Experiences
- Around 7 or more years in analytics engineering or data engineering where you personally shipped production data models.
- Several years of hands-on work building and maintaining production dbt projects.
- Working directly with sales teams and RevOps, and owning reporting they relied on to run the business.
- Owning a data domain over time and evolving its models as the business and its questions changed.
- Working at a SaaS company, ideally one with both a self-serve and a sales-led motion. Commerce, payments, or creator economy experience is a plus, not a requirement.
- Working on a small or remote team where you were trusted to make decisions independently.
Traits
- Ownership and follow-through. You treat your data domains as yours. You notice problems before stakeholders do, close the loop on requests, and finish what you start.
- Judgment. You match rigor to the decision at hand, know when a quick answer is enough and when a request should become a durable model, and say so clearly.
- Flexibility. You're glad to step outside your primary area when another team needs help, and you balance that work against your core commitments openly.
- Teach everything you know. You document as you go, pair generously, and help stakeholders understand the data well enough to use it on their own.
- Work in public. You share progress, open questions, and decisions in writing where the team can see them, including what didn't work.
- Creator success is our success. You remember who's on the other end. A wrong number in a pipeline review means Sales spends time on the wrong creators, and that shapes how carefully you work.
- Do it with excellence. You test your work, review it carefully, and don't ship a number you can't defend.
- Candor with care. You're comfortable pushing back when a request won't answer the real question, and you do it in a way that builds trust.
WHAT WON'T SET YOU UP FOR SUCCESS
- Needing detailed specs or a highly structured environment before you can start.
- Discomfort with ambiguity. Some of our sales and commerce definitions are still evolving, and you'll help settle them.
- Needing several layers of approval to make modeling decisions within your domain.
- Wanting to work only on dashboards, or only on pipelines, rather than across the transformation and BI layers.
- Wanting a strictly fixed scope. Sales comes first, but you'll pick up Product or other work when the business needs it.
- Wanting mostly greenfield work. Much of this role is improving sales models and dashboards that already exist.
- Preferring to take tickets as written rather than partnering with stakeholders on what they need.
- Being skeptical of AI's capabilities, or using AI without good judgment and accountability.
- Expecting a large data team with dedicated specialists for every part of the stack.
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time - so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at our level 4 ($172,000). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Technical interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Most Kit creators don't have a dedicated Creator Growth Manager, and when their emails start landing in spam, they need someone who can find the cause quickly and explain it in plain language. We're looking for a Deliverability and Compliance Specialist to own deliverability support for that long tail of creators, run Kit's abuse desk, and make the compliance calls that protect the sending reputation every creator on Kit shares.
You'll also build the playbooks, training, and AI-assisted workflows that help Support and contractors handle more deliverability questions on their own, and you'll partner with our infrastructure engineers as we run more of our sending in-house. A creator can't build a lasting business if their emails don't arrive, so this work connects directly to our mission.
This is a full-time individual contributor role for someone who likes digging through headers and bounce logs to find the real cause of a problem, can explain DMARC alignment to a first-time creator without jargon, and is comfortable making a firm call when a situation is gray. You don't wait for someone to tell you what needs fixing. You proactively spot opportunities, identify patterns, and take the initiative to improve deliverability before problems arise.
YOUR SUPPORT SYSTEM
You'll report to Alyssa Dulin https://www.linkedin.com/in/alyssadulin/, Director of Creator Success, and collaborate closely with:
- Our Deliverability team: a Deliverability Lead who supports our highest-value accounts and leads deliverability education, and a Deliverability Specialist who onboards and ramps up large senders moving to Kit
- Our infrastructure engineers, who run Kit's sending infrastructure
- Our compliance and anti-abuse engineers, who build the automated checks that keep spammers off Kit
- Product Specialists and the Support team, who handle the front line and escalate deliverability issues to you
- Customer Success Managers (we call them Creator Growth Managers at Kit), Sales and Migrations, and Product Managers
WHAT YOU'LL DO
- First Week: Get set up in Kit, our admin tools, and our support and ticketing systems, and meet our distributed team in Get To Know You chats (GTKYs). Meet the deliverability team and get an introduction on the current projects. Read our deliverability playbooks and SOPs, and get access to the monitoring tools you'll use every day: Google Postmaster Tools, Microsoft SNDS, blocklist monitoring, and our internal delivery dashboards.
- First Month: Shadow the Deliverability team and Product Specialists on deliverability tickets, account approvals, and abuse reports, then start answering queue tickets with review. Join the daily monitoring rotation (blocklist delisting, Postmaster and delivery monitoring) and the weekly Deliverability team meeting. Learn how account approvals, compliance flags, and our in-house sending platform work. By the end of the month, work deliverability tickets and abuse reports on your own and send your first delisting requests. Project: build a recurring report showing the trending deliverability ticket reasons so we understand what’s causing how to reduce friction for customers and how to solve it
- First Six Months: Own the deliverability support queue for creators without a dedicated CGM: spam-folder placement, bounces, authentication and DMARC setup, and escalations from Product Specialists. Own compliance end to end, from new-account approvals and compliance flags to pausing or closing accounts that put our shared reputation at risk.Run Kit's abuse desk. You'll write and share a strategy that covers coverage, response-time targets, escalation paths, and quality checks, then put it in place so routine spam, phishing, and blocklist reports follow clear SOPs while you take the hardest cases yourself. Be the go-to contact for day-to-day mailbox provider issues with Microsoft, Gmail, Yahoo, Comcast, and regional providers, and write an incident runbook for blocklistings and provider throttling. Track the queue with a simple scorecard (volume, first response time, and escalation rate) and share what you learn with the team. Run training sessions for Support and ship your first process or AI improvements, like cleaner ticket categorization or better account data for our AI support agent, so more deliverability tickets get solved without escalation..
- First Year: Deliverability support is faster and more consistent for every creator on Kit, including the ones who never talk to a CGM. Your playbooks, help center articles, and AI-assisted workflows are what Support, CGMs, and contractors reach for first, and fewer tickets need to come to you. You've led at least one cross-team fix with infrastructure for a recurring problem you spotted in the queue, such as an alert when a creator's domain authentication breaks or a check for sudden signup spikes. You're helping shape the internal tooling and alerting our in-house sending needs, and you take part in industry groups like M3AAWG.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
Must haves
- Deep working knowledge of email authentication (SPF, DKIM, DMARC, alignment, and BIMI basics), plus the ability to read raw message headers and SMTP bounce and deferral codes
- Hands-on use of Google Postmaster Tools and Microsoft SNDS/JMRP, and comfort working with major blocklists (Spamhaus, Abusix, Barracuda, Spamcop, and others) and their delisting processes
- A clear understanding of Gmail and Yahoo bulk sender requirements, including authentication, one-click unsubscribe (RFC 8058), and spam-rate thresholds
- Data fluency: you can pull bounce, complaint, and engagement data together, find the root cause, and explain it so others can act on it
- Hands-on abuse handling: you can work an abuse report or escalation start to finish, from finding the account and assessing the evidence to acting, replying to the reporter, and documenting the decision
- Process building: you can turn repeat work into SOPs, playbooks, and quality checks that a contractor or teammate can follow
- Clear, calm written communication with creators, teammates, and postmasters
- Using AI tools to research, summarize, and draft, and helping teammates do the same, with the judgment to keep a person on final compliance calls
Nice-to-haves:
- Experience with MTA logs or delivery observability tools (KumoMTA, PowerMTA, Postfix, Kibana/Elasticsearch, or SQL and BI tools like Mode)
- Familiarity with feedback loops, spam traps, list bombing, and bot-signup patterns
- Familiarity with CAN-SPAM, CASL, and GDPR as they apply to marketing email
- Experience with Intercom, HubSpot, or a similar ticketing tool
- Experience building or tuning AI support workflows or macros
Experiences
Must-haves:
- 4+ years in email deliverability, compliance, trust and safety, or technical support at an ESP, mailbox provider, or high-volume sender
- Handling escalated customer tickets end to end, including with customers who are frustrated
- Making account-level compliance or abuse decisions, such as approving, suspending, or closing accounts
- Working an abuse desk or abuse mailbox directly: spam and phishing complaints, provider and blocklist reports, and escalations
- Leading the fix for a recurring deliverability or compliance problem that needed help from more than one team
Nice-to-haves:
- Supporting senders on shared IP pools at an ESP
- Setting abuse or trust and safety strategy, or directing contractors or vendors on a support or abuse queue
- Working directly with mailbox provider postmaster teams
- Participating in M3AAWG or other industry groups
- Creating educational content, like help docs, training, workshops, or podcasts
- Working with creators, digital entrepreneurs, or small businesses
Traits
- You pick up problems that fall between teams without waiting for permission, and you follow them through until they're closed.
- You test a hypothesis against the evidence before you act, and you frame problems clearly enough that others trust your analysis.
- You protect the reputation every creator shares while staying fair and kind to the creator in front of you, and you help them understand the reasoning behind a decision.
- You turn what you learn into docs, templates, and training that others use, and you adjust how you teach to fit the audience.
- You hold a high bar for your work, and you push back respectfully, with data, when something puts our reputation at risk, even when Sales or leadership would prefer a different answer.
- You share in-progress work and risks early so the team can solve problems together.
WHAT WON'T SET YOU UP FOR SUCCESS
- Treating deliverability as a set of macros rather than an investigation that needs judgment
- Discomfort saying no to a creator or a teammate when our shared reputation is at stake
- Waiting for someone to assign you work when you can already see the problem
- Needing a fixed playbook, since our sending stack and processes are changing as we bring more sending in-house
- Keeping knowledge in your head instead of writing it down for the next person
- Preferring to work without AI tools
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time - so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
For this role, we're looking for someone based in North America, with working hours that give us solid US time zone coverage of the deliverability queue.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at our level 3 ($118,000 USD). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Panel interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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ГибридseniorSan Francisco, California
ГибридSan Francisco, California
EMEA Remote
middleEMEA Remote
seniorВеликобритания, Ирландия; This role is only open to candidates based in the United Kingdom or Ireland; EMEA Remote
seniorUnited States, Remote
Chicago, NYC, Dallas
УдалённоseniorWe do our best to keep things reasonable, but a little time zone juggling comes with the territory
УдалённоseniorWe do our best to keep things reasonable, but a little time zone juggling comes with the territory; For this role, we're looking for someone based in North America, with working hours that give us solid US time zone coverage of the deliverability queue