We're looking for a Senior Recruiter who's equally confident hiring engineers and commercial leaders. You'll own searches across tech and non-tech roles — from backend and ML engineers to product, marketing and sales — including the hard-to-fill ones where the right profile barely exists on the market.
Location: São Paulo, Brazil
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
We’re looking for a highly organized and people-focused Office Manager to serve as the bridge between our regional office and Figma’s broader company culture. In this hybrid role, you’ll oversee day-to-day workplace operations, create a welcoming experience for employees and guests, and partner with our global teams on local People initiatives. You’ll help ensure that the office runs smoothly, reflects Figma’s values, and supports employees throughout their journey with the company.
This is a full-time role based in our São Paulo hub.
What you’ll do at Figma:
Create a welcoming and inclusive workplace experience by assisting employees, guests, vendors, and other visitors
Oversee daily office operations, including supplies, equipment, facilities requests, workplace safety, and compliance with local health and safety requirements
Manage relationships with external vendors and partner with IT, Security, and Facilities teams to maintain a safe, reliable, and seamless office environment
Coordinate logistics and hospitality for in-office meetings, team offsites, cultural celebrations, employee resource group activities, and volunteer events
Partner with the People team to support regional onboarding, including right-to-work checks, in-person paperwork, onboarding content, and other local requirements
Manage local People administration, including HR correspondence, employment verifications, required signatures, benefits administration, medical checks, wellness programs, and relationships with local providers
Serve as a trusted point of contact for regional employees and support the global People team with local employee relations matters, terminations, payroll, time tracking, and other employee lifecycle processes
Partner with People and Legal teams on local labor requirements and union matters, and provide English–Portuguese translation, interpretation, and cultural guidance when needed
We’d love to hear from you if you have:
3+ years of experience in office management, workplace operations, People Operations, HR coordination, or a related role
Professional fluency in English and Portuguese, with the ability to communicate clearly in both languages
Experience managing multiple priorities across office operations, employee support, vendors, and events
Sound judgment and discretion when handling confidential or sensitive employee information
The ability to work from the office at least four days per week, with occasional flexibility to support events outside standard working hours
While it’s not required, it’s an added plus if you also have:
Experience managing local health and safety processes or workplace compliance requirements
Experience working with labor unions or supporting collective labor agreement requirements
Familiarity with local benefits administration, payroll coordination, employee relations, or employment practices
Fluency in an additional language
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Remote
About GiveDirectly
What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need?
Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid.
Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question:
is this doing more good than giving the money directly to people living in poverty?
We’re growing fast, and this is a rare and important moment to join.
We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress.
How we work
Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated:
Recipients first.
Recipients’ preferences come before those of donors or ourselves.
Team next.
We optimize for organizational success, not individual success.
Be proactively candid.
We say what we believe and share information openly.
Create positive energy.
We aim to be a source of energy for colleagues, not a drain.
Think rigorously; act quickly.
We reason from first principles, then act rather than debate.
Know yourself and grow.
We own our imperfections and seek feedback to grow.
Accept reality. Propose solutions.
We focus on what can change and bring solutions, not just problems.
Be productively ambitious.
We take risks for step-change impact, not incremental progress.
If they describe how you like to work and they energize you, this could be a great fit.
Want to learn more? Read and listen:
We are one of
Time100’s
Most Influential Companies of 2026, and our work has been covered by
The Economist
,
NPR
,
TED
, and
The Washington Post
. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows.
Read our CEO's essay
on what that will take.
About This Role
GiveDirectly is scaling its emergency response operations to reach more people, faster, with cash in the wake of crises. As a Senior Manager on the Delivery team, you will play a key role in building team capacity, strengthening response systems, and ensuring GiveDirectly can deploy effectively at scale. You will mentor and develop Delivery Managers and surge roster members, contribute to the strategic direction of the team, and serve in assigned functional roles during responses. This role does not currently carry direct line management responsibility, though this may be added as the team scales.
Senior Managers should be able to:
Understand and clearly communicate about the market/landscape and GiveDirectly's value proposition in their domain and across domains
Mentor teams and contribute to resource planning to develop individual members
Oversee excellence in design and implementation, with a constant drive to improve, iterate, and learn
What You'll Do
Support and Develop High-Performing Teams
Mentor and train Delivery Managers and surge roster members on response systems, tools, and operational best practices, building long-term capacity across the team
Participate in the evaluation of the team's learning opportunities and contribute to the professional development of individual team members with key performance indicators
Support quality assurance across responses, providing expertise and guidance to ensure consistent operational standards
Contribute to the strategic vision and direction of the Delivery team, in coordination with the Delivery Director
Support broader surge roster readiness, including onboarding and preparing internal and external surge staff for deployment
Strengthen Response Systems and Capabilities
Support steady-state work as assigned by the Delivery Director, including development of tools, protocols, and documentation
Contribute to the development and continuous improvement of operational tools and protocols to accelerate readiness across a growing number of countries
Conduct operational diligence and feasibility inputs for potential responses, in coordination with the Delivery Director
Define, track, and report on operational efficiency metrics to support performance management and continuous improvement
During responses, serve in an assigned functional role as directed by the Delivery Director
Support Fundraising and External Representation
Translate field learnings and operational experience into inputs for donor proposals, updates, and campaign materials, in coordination with the Fundraising team
Represent GiveDirectly at external and internal forums as assigned, including media engagements as necessary
Staff Emergency Cash Responses
Deploy on short notice to implement Emergency Cash crisis response programs
When deployed or remote: supervise program implementation, test approaches and tools, drive program design, liaise with local authorities and other response actors, and ensure excellent communication and documentation during responses
When deployed: conduct field assessments, coordinate field logistics, and ensure the safety and security of the deployed team
What You'll Bring
Alignment with GiveDirectly values:
exceptional alignment with values and an active demonstration of our core competencies — emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity
5–7+ years of experience:
in a role focused on problem solving, team management, cross-functional collaboration and/or new business development. Prior humanitarian/emergency experience strongly preferred
5+ years of experience:
working in difficult settings, including low-resource and high-insecurity contexts
3–5+ years of experience:
providing direct mentoring or coaching to teams, with the ability to assess strengths and opportunities for improvement, as well as measure performance growth
Analytical problem solving:
looks at problems with an analytical and iterative mindset, with a strong framework for prioritization and the ability to bring structure and process to ambiguous problems
Strong project management skills:
the ability to manage multiple workstreams, prioritize and explicitly deprioritize, and hold a high quality bar
Strong technical skills:
including data analysis and ease with learning new third-party tech platforms and tools
Fundraising:
preference for candidates with a strong partnership and relationship-management background
Strong communication skills:
skilled in speaking, writing, presenting, and negotiating across multiple stakeholders
Enthusiasm for fast-paced environments:
which may lack a pre-defined playbook for success and involve significant "learning by doing." Comfort with ambiguity and building systems from scratch
Language Requirement:
English (professional fluency)
Language Preference:
Additional proficiency in French, Portuguese, Arabic, or other languages is a plus
Compensation
At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third-party salary aggregator to ensure that staff's total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations. We also have a no-negotiation policy to ensure we are paying staff equitably across roles.
United States
Base Salary: $115,000
Bonus at Target Performance: 10% (~$11,500, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be $13,455 in 2025)
Estimated Total Compensation at Target: $126,500+
Annual Benefits Stipend: $21,393
United Kingdom
Base Salary: £73,900
Bonus at Target Performance: 10% (~£7,390, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be £8,646 in 2025)
Estimated Total Compensation at Target: £81,290+
Annual Benefits Stipend: £2,760
Kenya
Base Salary: $79,825
Bonus at Target Performance: 10% (~$7,983, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be $9,340 in 2025)
Estimated Total Compensation at Target: $87,808+
Annual Benefits Stipend: $8,453
If you are not based in the US or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process.
#LI-REMOTE
Working at GiveDirectly
GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Flagging for US applicants:
We invite you to "
Know Your Rights
" as an applicant.
Commitment to Safeguarding
As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the
Misconduct Disclosure Scheme
, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.
These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.
**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
Reasonable Accommodations
We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.
Want to put your best foot forward on your GiveDirectly application?
Take a look at our
Candidate Application Prep Guide
!
Referrals
Know the right person for this role? Please consider
referring them
. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!
Location: Remote, Worldwide; Brazil
Workplace: remote
About Welo Global
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ROLE OVERVIEW
Welo Global is partnering with a social media client to build high-quality training data for AI systems. We are looking for Brazilian experts to help create challenging, expert-level questions and answers in their field. The content that will directly shape how AI understands Brazilian culture, law, history, and society.
This is a remote, flexible freelance engagement. All work is done in Brazilian Portuguese.
What you'll do
For each assignment, you will craft a challenging, expert-level question on a Brazilian topic in your field (one that AI tools cannot fully answer), write the ideal response in Brazilian Portuguese and break that response down into individually cited facts with their sources and relevance.
Important: AI tools may be used for research support only. All questions, answers, and fact breakdowns must be your own original work.
We are looking for experts in the domain listed in the job posting.
Project details
Language Pair: Brazilian Portuguese
Task: AI data annotation
Area of expertise (domain): Sports
Tools: Consumer-grade LLM with search (e.g., Gemini Pro), for prompt difficulty calibration
Estimated Volume: 60 hours over approximately 2 months, the hours are flexible, work on your own schedule
Location: Remote
Engagement Type: Freelance / Independent Contractor
If this opportunity aligns with your experience, we would be happy to receive your application.
To proceed, please provide the following:
Share an updated CV
A brief overview of your relevant experience, particularly in Sports and how many years you have worked in the field
Your current availability and estimated monthly capacity
Thank you again for your interest in working with Welo Global. I look forward to learning more about your profile and exploring a potential collaboration.
Job Reference: #LI-JC1
EBANX is building a Talent Pool for a future Business Development Specialist role based in the UK to support global expansion by acquiring new business and forming strategic partnerships in key regions. The role focuses on engaging with enterprise merchants, driving growth through centralized management and scalable solutions, onboarding new customers, strengthening relationships, and reinforcing presence among digital clients. Responsibilities include identifying, developing, and closing new business opportunities; building and executing strategic plans to penetrate new verticals, regions, and customer segments; generating leads, conducting market research, and establishing relationships with key stakeholders; driving adoption of payment solutions; collaborating with GTM, product, marketing, merchant success, risk, legal, and finance teams; negotiating contracts, pricing, and service agreements; tracking pipeline progression and performance metrics within Salesforce.com; providing market insights and feedback to leadership; staying ahead of industry trends and competitor movements; and representing the company professionally.
Requirements include proven experience in business development/strategic sales with global enterprise accounts in the Payments Industry; a proven track record of meeting and exceeding business goals; deep knowledge of the merchant payment ecosystem, market trends, and customer pain points; exceptional verbal and written communication skills; English language proficiency; ability to generate pipeline and accelerate deals; analytical mindset; experience using Salesforce CRM and HubSpot; hands-on experience with modern lead generation tools including AI-powered prospecting platforms (Apollo, Cognism, Clay, LinkedIn Sales Navigator with AI plug-ins); ability to translate CRM and data insights into actionable strategies; hunter mentality; track record of exceeding new logo acquisition targets; self-starter with proactive mindset; excellent communication, presentation, persuasion, planning, organization, prioritization, and time management skills; valid passport and willingness to travel up to 50% of the time.
EBANX offers a challenging environment with growth opportunities; language classes (Spanish, English, Portuguese); WAVES bonus program; budgets for education and skills development; flexible birthday day off; health and dental insurance with subsidies; and psychological, financial, and legal orientation.
Location: Spain; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; United Kingdom; Bulgaria
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
Before you apply, we encourage you to explore our culture page https://www.kraken.com/culture to understand what drives us and how we work.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
THE OPPORTUNITY
- Build and scale a KOL/creator network in Spain, Iberia and other countries for Kraken Pro from the ground up
- Drive new trading user acquisition through influencer and creator partnerships across the region
- Own end-to-end relationship management with local KOLs, from sourcing to activation
- Represent Kraken Pro's derivatives suite — perpetual futures, prop trading, margin — to top regional creators
- Fix on-the-ground execution issues that block program performance and iterate fast
- Set and own regional KOL acquisition targets and CAC efficiency [A]
- Partner cross-functionally with growth, marketing, and compliance teams
- Benchmark and adapt a proven KOL playbook
WHAT YOU BRING
- Proven track record building an influencer/KOL/creator network from scratch in Spain and/or the Iberia region
- Fluent Spanish (Portuguese a plus), deep fluency in the local crypto/trading creator ecosystem
- Experience acquiring trading users at scale with a clear eye on CAC
- Hands-on, get-it-done approach — solves problems on the ground rather than escalating
- High agency — owns regional strategy without waiting for global direction
- Understanding of perpetual futures, margin, and prop trading products
- Comfortable operating in a fast-moving, ambiguous, 24/7 crypto environment
- Strong relationship-management and negotiation skills with creators/KOLs
NICE TO HAVES
- Existing personal network of crypto KOLs/creators in Spain/Iberia and other countries
- Prior KOL, growth, or influencer marketing role at a crypto exchange
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: United States (Remote)
Workplace: Remote
About Teleport
Don't wait for the future of infrastructure. Be part of it.
Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.
Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.
As the Solutions Engineering Manager, you will lead a team of mid-market Solutions Engineers who serve as the technical heart of our go-to-market motion. You will be the connective tissue between field sales execution, customer technical success, and global SE leadership; building a high-performing team that wins deals, earns customer trust, and provides a strategic interface back to Product, Engineering, and Marketing.
The Teleport Solutions Engineering team critically shapes our strategy, ensuring technical success throughout all stages of the customer journey.
You will lead and develop a technically proficient team of solutions engineers to deliver an exceptional customer experience.
We seek pragmatic, highly technical leaders excited about tackling tough technical challenges. You should be ready to travel to customer sites, eager to engage directly with problems, and capable of building and leading a high performing team.
What you'll be doing:
- Extend and develop a team of Solutions Engineers.
- Train, coach, mentor, and guide your team toward successful performance, career progression, and personal growth.
- Coach SEs on both technical depth and sales excellence, including discovery skills, business value articulation, POC strategy, and executive communication.
- Collaborate with engineering teams from some of the world's most sophisticated technology companies.
- Assist companies in enhancing their security, compliance, and development experience.
- Visit our customers on-site to demonstrate new features and construct solutions.
- Conduct structured 1:1s, set individual performance goals, and own career development plans for each SE on your team.
- Partner closely with regional sales leaders and Account Executives to balance SE utilization, prioritize opportunities, and drive technical win rates across the Americas and eastern Asia Pacific.
- Engage directly with customers at the executive and technical architect level to build long-term relationships and ensure technical success post-sale.
What you'll bring:
- Demonstrated experience managing a team of Solutions Engineers or technical customer-facing professionals, with a track record of developing talent and improving team performance.
- Strong command of the pre-sales motion: discovery, technical qualification, POC design, and connecting technical capabilities to business outcomes.
- Proven experience managing customer outcomes through various stages of the customer journey, from sales process to onboarding, adoption, and growth.
- Strong understanding of Linux networking and network security principles.
- Practical hands-on knowledge of modern cloud-native technologies including Kubernetes, Docker, and Terraform.
- Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure.
- Working knowledge of identity and access management concepts: SSO, OIDC, SAML, RBAC, mTLS, zero trust architecture, and PAM.
- Proven track record navigating complex infrastructure deployments at security-conscious enterprise organizations.
- Strong troubleshooting and debugging skills for server-side software and distributed systems.
- Fluency in English required; additional language proficiency (Korean, Japanese, Spanish, Portuguese) is a meaningful advantage.
Why Teleport
You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.
Remote-first and globally distributed, we're genuinely passionate about what we're building.
The Benefits
At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career.
- Extensive health coverage
- Annual expense budget
- Rest and recovery policies that maximize your ability to recharge
- Investment in your future with retirement savings plans
- Professional development opportunities
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/
Location: São Paulo, Brazil
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
We’re looking for an Executive Assistant to support (2) of Figma’s Sr. Directors, Sales - LATAM + DACH. This role strategically manages the day-to-day administrative and operational needs of the LATAM + DACH businesses, while also contributing significantly to projects and initiatives that help drive the company’s priorities.
We are looking for an experienced Executive Assistant who has supported at a VP level in complex global markets.
This is a full-time role based in our São Paulo hub and requires fluency in both Portuguese and English.
What you’ll do at Figma:
Manage Sr. Directors’ calendars, meetings, expenses, and business travel arrangements
Brief and prepare Sr. Directors ahead of key meetings, calls, and events, including confidential reports and materials
Coordinate Senior Management meetings, including agendas, materials, action items, and follow-up
Lead planning and execution of monthly and quarterly meetings and in-person leadership offsites, coordinating content, slides, venues, and stakeholders
Build executive materials using Figma, Figma Slides, and FigJam
Act as a key liaison between Sr. Directors, their leadership teams, and the wider LATAM + DACH teams
Work alongside the Sales EA team and greater EA team to provide some support for logistics of internal events, team offsites and external events
Evolve and create processes for efficiency and global alignment
We'd love to hear from you if you have:
4+ years of experience in an administrative or support role
Fluent in both Portuguese and English, with strong communication skills across a wide range of stakeholders
Thrive in fast-paced environments and adapt quickly to changing priorities and demands
Expert at prioritizing, anticipating needs, and handling sensitive information with discretion and confidentiality
Bring a positive, reliable approach and foster an inclusive environment where others can thrive
While it’s not required, it’s an added plus if you also have:
Previous experience supporting customer facing teams and/or sales
Experience supporting senior leadership at fast paced SaaS companies
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
#LI-JB6
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Maputo/Nampula, Mozambique
About GiveDirectly
What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need?
Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid.
Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question:
is this doing more good than giving the money directly to people living in poverty?
We’re growing fast, and this is a rare and important moment to join.
We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress.
How we work
Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated:
Recipients first.
Recipients’ preferences come before those of donors or ourselves.
Team next.
We optimize for organizational success, not individual success.
Be proactively candid.
We say what we believe and share information openly.
Create positive energy.
We aim to be a source of energy for colleagues, not a drain.
Think rigorously; act quickly.
We reason from first principles, then act rather than debate.
Know yourself and grow.
We own our imperfections and seek feedback to grow.
Accept reality. Propose solutions.
We focus on what can change and bring solutions, not just problems.
Be productively ambitious.
We take risks for step-change impact, not incremental progress.
If they describe how you like to work and they energize you, this could be a great fit.
Want to learn more? Read and listen:
We are one of
Time100’s
Most Influential Companies of 2026, and our work has been covered by
The Economist
,
NPR
,
TED
, and
The Washington Post
. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows.
Read our CEO's essay
on what that will take.
About this role
The Risk Management Program Manager is responsible for preventing, detecting, mitigating and investigating the field-based risks associated with delivering millions of dollars to thousands of poor households across a portfolio of countries. The Program Manager (PM) will work with the Internal Audit Director and the wider Internal Audit team to design innovations to manage the risks associated with cash transfers.
Reports to:
Director, Internal Audit
Level
: Manager
Location:
Remote - Maputo/Nampula, Mozambique with a requirement to overlap with an East Africa timezone by at least 3 hours.
Role Summary
Supports overall Global Internal Audit (IA) strategy.
Overall risk manager for the countries in their portfolio.
In partnership with the Country Director (CD), lead the development of the country IA strategy.
Supports on all project design at all stages (project inception, proposal creation, project design, risk register creation, ongoing project risk management, project closure).
Leads (or where relevant, delegates) all country syncs with CD.
HR oversight (not direct management) for all countries in their portfolio.
Takes direct lead on certain, more sensitive and high risk investigations in portfolio (as determined by CD and IAD).
Manages Internal Audit for each country in their portfolio
Manages Internal Audit Manager (IAM) directly.
Supports admin oversight and procurement for the IA team in country (ensuring docs are in order etc).
Carries out regular spot checks on country operations and ensures IAM is doing their checks and documenting them.
Seeks to develop and analyze data we have but also look for new ways to spot and reduce fraud.
Visible point of contact for country team and part of country management team where relevant.
Leads coordination with other internal teams (such as Safeguarding, Programs, and Tech) as well as external partners, such as Telcos where needed.
Visits each country in portfolio at least 1x per year for field visits.
Roles and responsibilities:
Project Design (25%)
Represent IA in country project design conversations, including development of strategic risk management measures.
Owning development of project-specific Internal Audit proposals detailing audit rates, audit approaches, e.t.c. for new projects and discussing these with CD.
Oversee community risk scoping exercises and ensure full scoping report is submitted to IAD and CDs for all new projects.
Ensure that customized risk registers are created for all new projects; ensure that risk registers for ongoing projects are updated regularly.
Review implementation tools, e.g. enrollment surveys, to better align them to risk detection, mitigation and prevention.
Systems Orientated risk monitoring (45%)
Owning and monitoring IA metrics / KPIs in countries of portfolio and owning correction of dropping or critically missed metrics.
Overall owner (accountable) of country project workbooks detailing workplans and staffing, tech related requirements and activity timelines.
Define and review risk classifications based on projects and country level activities.
Hold weekly (or bi-weekly) meetings with Country Directors in each country you are assigned.
Lead the development of escalation protocols for different types of risks and monitor implementation of the protocols by country managers.
Lead the transparent, accountable and where needed collaborative investigation of high risk cases.
Support the IAM to undertake community based fraud intelligence monitoring exercises and escalate any identified risk trends to the CD and IAD.
Monitor the traffic and trends of risk reporting and flag high risk countries and projects to the CD and IAD.
Support the IAD with tech-related fraud prevention innovations work through different inputs as may be requested from time to time.
Where relevant, build in-country relationships with fraud management stakeholders (for example, MoMo provider telcos) for sustainable fraud resolutions in-country.
Conduct spot checks on both the programs and IA operations to ensure high quality and identify any abnormalities.
Build and manage in-country project related stakeholder relationships; working with different in-country teams to ensure IA deliverables are tracked as per workplan.
Write and share with the IA - Director, quarterly productivity reports and/or project specific retrospectives (or progress reports).
People Management (10%)
Directly manages Internal Audit Managers in all countries you are assigned.
Conduct regular check-ins with Direct Reports.
Conduct performance reviews for direct reports every quarter and provide a report of the same to the IA-Director and CD where relevant.
Indirectly support the AFMs and FOs in the countries you are assigned.
Develop a team with a high capacity for problem solving, critical thinking, and strong analytical and communication skill.
Conduct regular skip-level meetings with AFMs.
Hiring: Directly responsible for hiring IAMs in the countries you are assigned.
Create a strong overall team
Manage conflicts and other risks within the team and escalate where appropriate.
Promote effective team culture by encouraging recognition of positive achievements and other team-building initiatives.
Model ethical behavior that encourages the team to report misconduct within GD staff, partners, community and recipients.
Conduct staff career growth needs assessments (through structures surveys and 1:1 sessions) and liaise with the HR manager to deliver robust professional development sessions internally and externally.
Culture Building (10%)
Act as the custodian of ‘Recipients First’ Value within the team by ensuring compliance to policies and protocols of GiveDirectly.
Maintain an active, visible and consistent commitment to a common standard of behavior that is required throughout every aspect of the organization as stipulated in the Code of Conduct Statement.
Manage a team that is driven by individual accountability involving moving beyond corporate ‘rules-based’ behavior to ‘values-based’ behavior that promotes a greater focus on promoting individual integrity.”
Identify sub-cultures within the organization that may result in safeguarding and fraud risks to recipients.
Conduct annual training to country Programs teams on fraud and safeguarding mitigation requirements as outlined in GD policies.
Other responsibilities (10%)
Supports Director on reflecting on and rethinking the Global IA strategy and mandate.
Supports Director on utilizing AI and technology to improve GD’s fraud risk management systems.
Participates in weekly IA management meetings and weekly sprints to discuss cross-team activities.
Support on country external audits where requested.
Support on non-field based fraud management on an as-needed basis in your countries of operation.
Proactively identify and flag ways to improve the efficiency and effectiveness of IA’s operations.
Support other country of operations outside of portfolio where necessary.
What you’ll bring:
Internal audit / risk management background
- 3+ years leading audit, compliance, or risk functions, ideally in a role that combined strategy design with hands-on fieldwork (not just desk audits).
Fraud investigation experience
- has personally led or overseen sensitive/high-risk investigations, not just routine checks.
People management
- directly managed a team, including hiring, performance reviews, and conflict management.
Cross-country or multi-site portfolio experience
- managed risk/audit across several countries or regional units simultaneously, since this role owns a country portfolio.
Field-based operations exposure
- comfortable with in-person field visits (at least 1x/year per country) in low-resource or humanitarian/development settings, not purely office-based audit work.
Stakeholder management
- experience liaising with external partners and internal cross-functional teams (Safeguarding, Programs, Tech).
Data/analytics fluency
- experience using data to detect fraud trends, build KPIs/metrics, and monitor risk reporting, plus openness to AI/tech-driven fraud prevention tools.
Program/project design experience
- has contributed to project design, risk registers, and proposal creation, ideally in an NGO, cash-transfer, or development-sector context.
Report writing at a senior level
- track record producing strategy documents, quarterly reports, and retrospectives for leadership.
Fluency in both English and Portuguese.
Alignment with
GiveDirectly Values
and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:
A positive and supportive team with opportunities for advancement
A demonstrated commitment to helping all staff develop and grow
A competitive salary, including bonus
A robust health benefits plan (exact details will vary by country)
Unlimited PTO (that we encourage staff to take!)
Read more about our ongoing diversity, equity, and inclusion efforts
here
and about our decision to move our central support teams to remote first
here
.
Compensation
At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy
here
.
Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income.
Base Salary:
$67,400
Bonus at Target Performance:
10% (~$6,740 with potential for upside. For reference, with the organization’s current performance multiplier, this amount would be $7,886 in 2025)
Estimated Total Compensation at Target:
$74,140+
#LI-REMOTE
Working at GiveDirectly
GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Flagging for US applicants:
We invite you to "
Know Your Rights
" as an applicant.
Commitment to Safeguarding
As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the
Misconduct Disclosure Scheme
, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.
These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.
**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
Reasonable Accommodations
We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.
Want to put your best foot forward on your GiveDirectly application?
Take a look at our
Candidate Application Prep Guide
!
Referrals
Know the right person for this role? Please consider
referring them
. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!
Location: Maputo
About GiveDirectly
What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need?
Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid.
Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question:
is this doing more good than giving the money directly to people living in poverty?
We’re growing fast, and this is a rare and important moment to join.
We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress.
How we work
Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated:
Recipients first.
Recipients’ preferences come before those of donors or ourselves.
Team next.
We optimize for organizational success, not individual success.
Be proactively candid.
We say what we believe and share information openly.
Create positive energy.
We aim to be a source of energy for colleagues, not a drain.
Think rigorously; act quickly.
We reason from first principles, then act rather than debate.
Know yourself and grow.
We own our imperfections and seek feedback to grow.
Accept reality. Propose solutions.
We focus on what can change and bring solutions, not just problems.
Be productively ambitious.
We take risks for step-change impact, not incremental progress.
If they describe how you like to work and they energize you, this could be a great fit.
Want to learn more? Read and listen:
We are one of
Time100’s
Most Influential Companies of 2026, and our work has been covered by
The Economist
,
NPR
,
TED
, and
The Washington Post
. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows.
Read our CEO's essay
on what that will take.
GiveDirectly Mozambique is growing – delivering large lump sum transfers at scale, developing tech-enabled delivery models, and building the operational infrastructure needed to support a significantly larger program. We're looking for an Operations Lead to strengthen the support systems and staff to operate with excellence at scale. This role will lead procurement, logistics, HR, and administrative functions end-to-end, working closely with the Country Director and collaborating with Programs, Finance, Internal Audit and Safeguarding teams.
The ideal candidate combines strong operational expertise – particularly in procurement, logistics, and HR – with the leadership skills to build and mentor a growing team. You thrive in a fast-paced, non-hierarchical environment, are comfortable making decisions with limited precedent, and bring a bias toward action and practical problem-solving.
Reports to:
Country Director
Level:
Senior Manager
Travel requirement:
Regular travel within Mozambique to field offices and program sites. Must be able to travel 1-2 times per year internationally for team retreats.
What you'll do
Build and lead the Mozambique operations team
Lead the GD Moz Operations team, including procurement, logistics, administration, and HR functions.
Provide line management to the Office & Procurement Manager and Human Resources Manager, while supporting them to build high-performing, appropriately specialised teams.
Create clear roles, responsibilities, and standard operating procedures that enable the team to operate independently and at a high standard.
Build the team's capacity over time, driving best practice and coaching managers to develop operations management excellence.
Contribute to cost-effective systems for scale
Help design and build systems and processes capable of supporting a larger program, identifying future needs (e.g. strategic partnerships, team capacity, technology solutions).
Drive measurable improvements in back-office processes, running regular analyses on speed, cost, resilience and controls.
Identify and implement opportunities to use AI and other digital solutions to improve the scalability of operations.
Leadership to procurement, logistics and administration
Oversee Procurement & Administration function through the Office & Procurement Manager, identifying bottlenecks and improving systems.
Develop and support implementation of a procurement strategy to ensure an efficient, responsive, high-quality, and resilient supply of goods and services.
Lead logistics and fleet management, ensuring efficient and reliable transport and distribution across Mozambique's operations.
Oversee budgeting and procurement planning to ensure needs are forecast and operations run smoothly.
Use data to conduct analyses to identify opportunities to improve procurement and logistics efficiency and value for money.
Support compliance and risk management
Proactively identify and mitigate operational risks, maintaining a risk register and putting mitigations in place.
Ensure operations meet GiveDirectly's global policy standards and local regulatory requirements, adapting for the Mozambique context.
Work with GiveDirectly's Corporate Audit function to support internal audits and build systems for a strong control environment across assets, inventory, fleet, procurement and office security.
Closely collaborate with Finance teams for timely, efficient payment processes, facilitate external audits, and ensure compliance.
Oversee HR
Oversee HR function through the HR Manager, identifying bottlenecks and improving systems.
Support the Country Director in implementing and iterating on GiveDirectly Mozambique's people strategy to scale the team while building talent density.
Support the HR team to deliver initiatives that strengthen team culture and reinforce GiveDirectly's values as the organisation scales.
Drive best practice across recruitment, learning and development, performance management, and HR operations.
What you'll bring
Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
Significant experience (6+ years) in operations management, with strong expertise in procurement and logistics.
A track record of strengthening operational functions – taking systems from ad hoc toward structured, compliant, and scalable.
Strong financial and budget management skills, with experience managing operational budgets and driving cost-effectiveness.
Experience managing and developing teams, including recruiting and mentoring staff.
Experience overseeing or working closely with HR functions (recruitment, performance management, learning and development, culture building).
Comfort in a fast-paced and changing environment that involves a degree of ambiguity and requires figuring things out with limited precedent.
Highly analytical with a strong attention to detail and a bias toward data-driven decision-making.
Familiarity with INGO standards, donor compliance frameworks, internal controls, and audit processes.
Strong cross-cultural communication skills and experience working effectively in matrixed organisations.
Experience and aptitude leveraging new technologies and AI to advance operational effectiveness. Comfort with an agile and iterative approach.
Knowledge of Mozambique's regulatory environment for NGO operations, procurement, and employment law is an advantage.
Language Requirement: English fluency required; Portuguese fluency is a plus.
Working at GiveDirectly
GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Flagging for US applicants:
We invite you to "
Know Your Rights
" as an applicant.
Commitment to Safeguarding
As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the
Misconduct Disclosure Scheme
, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.
These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.
**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
Reasonable Accommodations
We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.
Want to put your best foot forward on your GiveDirectly application?
Take a look at our
Candidate Application Prep Guide
!
Referrals
Know the right person for this role? Please consider
referring them
. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Figma's distribution partnerships team is passionate about unlocking new sources of revenue and hyper-scaling growth through the power of strategic alliances. We are looking for an experienced senior partnerships leader to manage and develop our AMER distribution partnerships team while personally owning Figma's most strategically complex global alliances - including our relationships with global system integrators and high-priority service partners.
This is a player/coach role: you will both lead and develop a team of Distribution Partner Managers and personally own the execution of Figma's most important and complex GTM partner relationships. You will build partner program playbooks, establish engagement frameworks, and help define the future of the distribution partnerships function as Figma continues to scale globally.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:
Lead, develop, and manage a team of 2 to 3 Distribution Partner Managers across North America (this may grow over time based on results and quantifiable impact); provide consistent coaching, clear goal-setting, and formal performance management
Personally own and manage complex partner relationships with large services organizations (such as global SIs, major agencies, and consulting firms); includes executive-level engagement, mutual success planning, and driving positive post-sale outcomes / partner-influenced revenue
Build program playbooks, partner engagement frameworks, and onboarding models from scratch - creating scalable tools that the global distribution partner team can adopt and execute
Develop new partner strategies for emerging, high-growth opportunities at Figma; includes identifying new types of distribution partners and leading early-stage partner recruitment
Represent the distribution partnerships function with VP+ stakeholders across Sales, Marketing, Customer Success, GTM Operations, and Product; serve as a senior voice for the partner program in cross-functional forums
We'd love to hear from you if you have:
12+ years of professional experience in partnerships, business development, strategic alliances, or related GTM roles
3+ years of direct people management experience, including full performance cycles (goal-setting, coaching, performance management) for ICs at a high-growth SaaS company
Proven track record of personally managing executive-level relationships with global SIs or Tier-1 consulting firms while driving measurable commercial outcomes
Experience building partner programs or engagement frameworks from scratch - not just inheriting and refining mature, established programs
Demonstrated player / coach mentality - comfortable being both a manager and a hands-on individual contributor at the same time
Strong cross-functional influence skills - represent the partner function credibly with VP-level stakeholders to successfully gain buy-in for partner investments
While it's not required, it's an added plus if you also have:
Knowledge of US Federal or public sector partner motions and procurement processes
Experience developing partner programs in Latin America, including Spanish and / or Portuguese language skills
Previous time inside a global SI or professional services firm in a client-delivery or alliance management capacity
Familiarity with UX/UI design principles, collaboration tools, and AI-supported digital product development workflows
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$185,000
—
$317,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: São Paulo, Brazil
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.
In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.
If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
What you’ll do at Figma:
Manage the adoption journey for a portfolio of large, strategic customers
Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
Document proactive engagement strategies as part of high quality, bespoke enablement plans
Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders
Identify and empower internal champions who can advocate for Figma within their organizations
Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
Deliver live and scalable training sessions customized to customer maturity and needs
We'd love to hear from you if you have:
4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
Excellent communication skills, with the ability to connect with a wide range of customer personas
Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Portuguese, Spanish
and English is required
While not required, it’s an added plus if you also have:
Experience using Figma or working with design and collaboration tools
Background in UX/UI, Design Ops, or Frontend Development
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Remote - Europe; Remote, Worldwide
Workplace: remote
About Welo Global
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ROLE OVERVIEW
Welo Global is partnering with a social media client to build high-quality training data for AI systems. We are looking for Brazilian experts with PhD level to help create challenging, expert-level questions and answers in their field. The content that will directly shape how AI understands Brazilian culture, law, history, and society.
This is a remote, flexible freelance engagement. All work is done in Brazilian Portuguese.
What you'll do
For each assignment, you will craft a challenging, expert-level question on a Brazilian topic in your field (one that AI tools cannot fully answer), write the ideal response in Brazilian Portuguese and break that response down into individually cited facts with their sources and relevance.
Important: AI tools may be used for research support only. All questions, answers, and fact breakdowns must be your own original work.
We are looking for experts in the domain listed in the job posting. As a mandatory requirement, only experts with PhD level would be considered for the role.
Project details
Language Pair: Brazilian Portuguese
Task: AI data annotation
Area of expertise (domain): Religion, Spirituality or Philosophy
Tools: Consumer-grade LLM with search (e.g., Gemini Pro), for prompt difficulty calibration
Estimated Volume: 60 hours over approximately 2 months, the hours are flexible, work on your own schedule
Location: Remote
Engagement Type: Freelance / Independent Contractor
If this opportunity aligns with your experience, we would be happy to receive your application.
To proceed, please provide the following:
Share an updated CV
A brief overview of your relevant experience, particularly in Religion, Spirituality or Philosophy and how many years you have worked in the field
Your current availability and estimated monthly capacity
Thank you again for your interest in working with Welo Global. I look forward to learning more about your profile and exploring a potential collaboration.
Job Reference: #LI-JC1
Location: Remote - Europe; Remote, Worldwide
Workplace: remote
About Welo Global
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ROLE OVERVIEW
Welo Global is partnering with a social media client to build high-quality training data for AI systems. We are looking for Brazilian experts with PhD level to help create challenging, expert-level questions and answers in their field. The content that will directly shape how AI understands Brazilian culture, law, history, and society.
This is a remote, flexible freelance engagement. All work is done in Brazilian Portuguese.
What you'll do
For each assignment, you will craft a challenging, expert-level question on a Brazilian topic in your field (one that AI tools cannot fully answer), write the ideal response in Brazilian Portuguese and break that response down into individually cited facts with their sources and relevance.
Important: AI tools may be used for research support only. All questions, answers, and fact breakdowns must be your own original work.
We are looking for experts in the domain listed in the job posting. As a mandatory requirement, only experts with PhD level would be considered for the role.
Project details
Language Pair: Brazilian Portuguese
Task: AI data annotation
Area of expertise (domain): Literature & linguistics
Tools: Consumer-grade LLM with search (e.g., Gemini Pro), for prompt difficulty calibration
Estimated Volume: 60 hours over approximately 2 months, the hours are flexible, work on your own schedule
Location: Remote
Engagement Type: Freelance / Independent Contractor
If this opportunity aligns with your experience, we would be happy to receive your application.
To proceed, please provide the following:
Share an updated CV
A brief overview of your relevant experience, particularly in Literature & linguistics and how many years you have worked in the field
Your current availability and estimated monthly capacity
Thank you again for your interest in working with Welo Global. I look forward to learning more about your profile and exploring a potential collaboration.
Welo Global Talent Management Team
Job Reference: #LI-JC1
Location: Remote - Europe; Remote, Worldwide
Workplace: remote
About Welo Global
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ROLE OVERVIEW
Welo Global is partnering with a social media client to build high-quality training data for AI systems. We are looking for Brazilian experts with PhD level to help create challenging, expert-level questions and answers in their field. The content that will directly shape how AI understands Brazilian culture, law, history, and society.
This is a remote, flexible freelance engagement. All work is done in Brazilian Portuguese.
What you'll do
For each assignment, you will craft a challenging, expert-level question on a Brazilian topic in your field (one that AI tools cannot fully answer), write the ideal response in Brazilian Portuguese and break that response down into individually cited facts with their sources and relevance.
Important: AI tools may be used for research support only. All questions, answers, and fact breakdowns must be your own original work.
We are looking for experts in the domain listed in the job posting. As a mandatory requirement, only experts with PhD level would be considered for the role.
Project details
Language Pair: Brazilian Portuguese
Task: AI data annotation
Area of expertise (domain): Law & Ethics
Tools: Consumer-grade LLM with search (e.g., Gemini Pro), for prompt difficulty calibration
Estimated Volume: 60 hours over approximately 2 months, the hours are flexible, work on your own schedule
Location: Remote
Engagement Type: Freelance / Independent Contractor
If this opportunity aligns with your experience, we would be happy to receive your application.
To proceed, please provide the following:
Share an updated CV
A brief overview of your relevant experience, particularly in Law & Ethics and how many years you have worked in the field
Your current availability and estimated monthly capacity
Thank you again for your interest in working with Welo Global. I look forward to learning more about your profile and exploring a potential collaboration.
Job Reference: #LI-JC1
Location: Remote - Europe; Remote, Worldwide
Workplace: remote
About Welo Global
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ROLE OVERVIEW
Welo Global is partnering with a social media client to build high-quality training data for AI systems. We are looking for Brazilian experts with PhD level to help create challenging, expert-level questions and answers in their field. The content that will directly shape how AI understands Brazilian culture, law, history, and society.
This is a remote, flexible freelance engagement. All work is done in Brazilian Portuguese.
What you'll do
For each assignment, you will craft a challenging, expert-level question on a Brazilian topic in your field (one that AI tools cannot fully answer), write the ideal response in Brazilian Portuguese and break that response down into individually cited facts with their sources and relevance.
Important: AI tools may be used for research support only. All questions, answers, and fact breakdowns must be your own original work.
We are looking for experts in the domain listed in the job posting. As a mandatory requirement, only experts with PhD level would be considered for the role.
Project details
Language Pair: Brazilian Portuguese
Task: AI data annotation
Area of expertise (domain): History
Tools: Consumer-grade LLM with search (e.g., Gemini Pro), for prompt difficulty calibration
Estimated Volume: 60 hours over approximately 2 months, the hours are flexible, work on your own schedule
Location: Remote
Engagement Type: Freelance / Independent Contractor
If this opportunity aligns with your experience, we would be happy to receive your application.
To proceed, please provide the following:
Share an updated CV
A brief overview of your relevant experience, particularly in History and how many years you have worked in the field
Your current availability and estimated monthly capacity
Thank you again for your interest in working with Welo Global. I look forward to learning more about your profile and exploring a potential collaboration.
Welocalize Talent Management Team
Job Reference: #LI-JC1
Location: Remote - Europe; Remote, Worldwide
Workplace: remote
About Welo Global
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ROLE OVERVIEW
Welo Global is partnering with a social media client to build high-quality training data for AI systems. We are looking for Brazilian experts with PhD level to help create challenging, expert-level questions and answers in their field. The content that will directly shape how AI understands Brazilian culture, law, history, and society.
This is a remote, flexible freelance engagement. All work is done in Brazilian Portuguese.
What you'll do
For each assignment, you will craft a challenging, expert-level question on a Brazilian topic in your field (one that AI tools cannot fully answer), write the ideal response in Brazilian Portuguese and break that response down into individually cited facts with their sources and relevance.
Important: AI tools may be used for research support only. All questions, answers, and fact breakdowns must be your own original work.
We are looking for experts in the domain listed in the job posting.
As a mandatory requirement, only experts with PhD level would be considered for the role.
Project details
Language Pair: Brazilian Portuguese
Task: AI data annotation
Area of expertise (domain): Animal and Pets
Tools: Consumer-grade LLM with search (e.g., Gemini Pro), for prompt difficulty calibration
Estimated Volume: 60 hours over approximately 2 months, the hours are flexible, work on your own schedule
Location: Remote
Engagement Type: Freelance / Independent Contractor
If this opportunity aligns with your experience, we would be happy to receive your application.
To proceed, please provide the following:
Share an updated CV
A brief overview of your relevant experience, particularly in Animal and Pets and how many years you have worked in the field
Your current availability and estimated monthly capacity
Thank you again for your interest in working with Welocalize. I look forward to learning more about your profile and exploring a potential collaboration.
Welocalize Talent Management Team
Job Reference: #LI-JC1
Location: Home Based - APAC
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Customer Success - Team Manager.
To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to support and drive our Customer Success teams regionally. We consider our Customer Success operations an exceptional tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector. As such, we are looking for exceptional candidates with proven track records in Customer Success management and an obvious passion for new technologies.
You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. As a lead, you will provide mentoring, coaching in post-sales account management and feedback to team members. You will play a crucial role in proactively identifying areas of improvement and implementing process change, driving high-performing teams. Comfortable dealing with ambiguity you will be equip to quickly adapt to change. Collaboration with other teams is also vital to this role to enhance the overall customer experience. Your key responsibility will be to analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives. You will work in close collaboration with the Global Head of Customer Success to drive results.
We engage with a diverse customer base and follow a diverse set of motions to provide the appropriate and required level of focus for every customer. The successful candidate will be able to demonstrate the ability to pivot right across this customer base regardless of culture, location or focus.
Location:
This opportunity is available in the APAC region and is remote.
The role entails:
Strategic planning and analysis:
preparing communication plans, team meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You will develop strategies to enhance customer engagement, improve retention rates, drive up-sells or cross-sells where appropriate, and ultimately increase customer success.
Customer interactions and support to your team:
resolve escalated customer issues requiring expertise or intervention ensuring timely resolution.
Team management:
passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. Conducting regular performance reviews with team members you will also help identifying areas for improvement/development as well as celebrating excellence, recognising team achievements, and setting goals for individual growth.
Cross-functional collaboration:
collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential. This ensures alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. You will establish trustworthy channels of communication across the board.
Documentation and reporting:
you are allowed to be creative! While building content with your team and your manager, you will also ensure the changes are well documented, instilling quality and attention to detail in all you do.
What we are looking for in you
Excellent academic results at school and university
Bachelor’s or equivalent degree in Business, Communication or STEM subject
Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries
Track record of bringing exceptional Customer Success experience results
Commitment to continuous learning and improvement - curious, flexible, scientific
Creative problem-solving and cross-team collaboration
Experience growing and developing a CSM team
Hands-on approach to using data to drive team activities and continuous improvement
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
Whilst English is our business language, proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, or French will be valued.
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues from your team and others
Priority Pass for travel
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
УдалённоseniorRemote
Зарплата не указана
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.