Solutions Engineering Manager

Location: United States (Remote) Workplace: Remote About Teleport Don't wait for the future of infrastructure. Be part of it. Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence. Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world. As the Solutions Engineering Manager, you will lead a team of mid-market Solutions Engineers who serve as the technical heart of our go-to-market motion. You will be the connective tissue between field sales execution, customer technical success, and global SE leadership; building a high-performing team that wins deals, earns customer trust, and provides a strategic interface back to Product, Engineering, and Marketing. The Teleport Solutions Engineering team critically shapes our strategy, ensuring technical success throughout all stages of the customer journey. You will lead and develop a technically proficient team of solutions engineers to deliver an exceptional customer experience. We seek pragmatic, highly technical leaders excited about tackling tough technical challenges. You should be ready to travel to customer sites, eager to engage directly with problems, and capable of building and leading a high performing team. What you'll be doing: - Extend and develop a team of Solutions Engineers. - Train, coach, mentor, and guide your team toward successful performance, career progression, and personal growth. - Coach SEs on both technical depth and sales excellence, including discovery skills, business value articulation, POC strategy, and executive communication. - Collaborate with engineering teams from some of the world's most sophisticated technology companies. - Assist companies in enhancing their security, compliance, and development experience. - Visit our customers on-site to demonstrate new features and construct solutions. - Conduct structured 1:1s, set individual performance goals, and own career development plans for each SE on your team. - Partner closely with regional sales leaders and Account Executives to balance SE utilization, prioritize opportunities, and drive technical win rates across the Americas and eastern Asia Pacific. - Engage directly with customers at the executive and technical architect level to build long-term relationships and ensure technical success post-sale. What you'll bring: - Demonstrated experience managing a team of Solutions Engineers or technical customer-facing professionals, with a track record of developing talent and improving team performance. - Strong command of the pre-sales motion: discovery, technical qualification, POC design, and connecting technical capabilities to business outcomes. - Proven experience managing customer outcomes through various stages of the customer journey, from sales process to onboarding, adoption, and growth. - Strong understanding of Linux networking and network security principles. - Practical hands-on knowledge of modern cloud-native technologies including Kubernetes, Docker, and Terraform. - Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure. - Working knowledge of identity and access management concepts: SSO, OIDC, SAML, RBAC, mTLS, zero trust architecture, and PAM. - Proven track record navigating complex infrastructure deployments at security-conscious enterprise organizations. - Strong troubleshooting and debugging skills for server-side software and distributed systems. - Fluency in English required; additional language proficiency (Korean, Japanese, Spanish, Portuguese) is a meaningful advantage. Why Teleport You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for. Remote-first and globally distributed, we're genuinely passionate about what we're building. The Benefits At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career. - Extensive health coverage - Annual expense budget - Rest and recovery policies that maximize your ability to recharge - Investment in your future with retirement savings plans - Professional development opportunities Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law. Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/