Operations Lead (Senior Manager)

Location: Maputo About GiveDirectly What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need? Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid. Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question: is this doing more good than giving the money directly to people living in poverty? We’re growing fast, and this is a rare and important moment to join. We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress. How we work Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated: Recipients first. Recipients’ preferences come before those of donors or ourselves. Team next. We optimize for organizational success, not individual success. Be proactively candid. We say what we believe and share information openly. Create positive energy. We aim to be a source of energy for colleagues, not a drain. Think rigorously; act quickly. We reason from first principles, then act rather than debate. Know yourself and grow. We own our imperfections and seek feedback to grow. Accept reality. Propose solutions. We focus on what can change and bring solutions, not just problems. Be productively ambitious. We take risks for step-change impact, not incremental progress. If they describe how you like to work and they energize you, this could be a great fit. Want to learn more? Read and listen: We are one of Time100’s Most Influential Companies of 2026, and our work has been covered by The Economist , NPR , TED , and The Washington Post . We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. GiveDirectly Mozambique is growing – delivering large lump sum transfers at scale, developing tech-enabled delivery models, and building the operational infrastructure needed to support a significantly larger program. We're looking for an Operations Lead to strengthen the support systems and staff to operate with excellence at scale. This role will lead procurement, logistics, HR, and administrative functions end-to-end, working closely with the Country Director and collaborating with Programs, Finance, Internal Audit and Safeguarding teams. The ideal candidate combines strong operational expertise – particularly in procurement, logistics, and HR – with the leadership skills to build and mentor a growing team. You thrive in a fast-paced, non-hierarchical environment, are comfortable making decisions with limited precedent, and bring a bias toward action and practical problem-solving. Reports to: Country Director Level: Senior Manager Travel requirement: Regular travel within Mozambique to field offices and program sites. Must be able to travel 1-2 times per year internationally for team retreats. What you'll do Build and lead the Mozambique operations team Lead the GD Moz Operations team, including procurement, logistics, administration, and HR functions. Provide line management to the Office & Procurement Manager and Human Resources Manager, while supporting them to build high-performing, appropriately specialised teams. Create clear roles, responsibilities, and standard operating procedures that enable the team to operate independently and at a high standard. Build the team's capacity over time, driving best practice and coaching managers to develop operations management excellence. Contribute to cost-effective systems for scale Help design and build systems and processes capable of supporting a larger program, identifying future needs (e.g. strategic partnerships, team capacity, technology solutions). Drive measurable improvements in back-office processes, running regular analyses on speed, cost, resilience and controls. Identify and implement opportunities to use AI and other digital solutions to improve the scalability of operations. Leadership to procurement, logistics and administration Oversee Procurement & Administration function through the Office & Procurement Manager, identifying bottlenecks and improving systems. Develop and support implementation of a procurement strategy to ensure an efficient, responsive, high-quality, and resilient supply of goods and services. Lead logistics and fleet management, ensuring efficient and reliable transport and distribution across Mozambique's operations. Oversee budgeting and procurement planning to ensure needs are forecast and operations run smoothly. Use data to conduct analyses to identify opportunities to improve procurement and logistics efficiency and value for money. Support compliance and risk management Proactively identify and mitigate operational risks, maintaining a risk register and putting mitigations in place. Ensure operations meet GiveDirectly's global policy standards and local regulatory requirements, adapting for the Mozambique context. Work with GiveDirectly's Corporate Audit function to support internal audits and build systems for a strong control environment across assets, inventory, fleet, procurement and office security. Closely collaborate with Finance teams for timely, efficient payment processes, facilitate external audits, and ensure compliance. Oversee HR Oversee HR function through the HR Manager, identifying bottlenecks and improving systems. Support the Country Director in implementing and iterating on GiveDirectly Mozambique's people strategy to scale the team while building talent density. Support the HR team to deliver initiatives that strengthen team culture and reinforce GiveDirectly's values as the organisation scales. Drive best practice across recruitment, learning and development, performance management, and HR operations. What you'll bring Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. Significant experience (6+ years) in operations management, with strong expertise in procurement and logistics. A track record of strengthening operational functions – taking systems from ad hoc toward structured, compliant, and scalable. Strong financial and budget management skills, with experience managing operational budgets and driving cost-effectiveness. Experience managing and developing teams, including recruiting and mentoring staff. Experience overseeing or working closely with HR functions (recruitment, performance management, learning and development, culture building). Comfort in a fast-paced and changing environment that involves a degree of ambiguity and requires figuring things out with limited precedent. Highly analytical with a strong attention to detail and a bias toward data-driven decision-making. Familiarity with INGO standards, donor compliance frameworks, internal controls, and audit processes. Strong cross-cultural communication skills and experience working effectively in matrixed organisations. Experience and aptitude leveraging new technologies and AI to advance operational effectiveness. Comfort with an agile and iterative approach. Knowledge of Mozambique's regulatory environment for NGO operations, procurement, and employment law is an advantage. Language Requirement: English fluency required; Portuguese fluency is a plus. Working at GiveDirectly GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Flagging for US applicants: We invite you to " Know Your Rights " as an applicant. Commitment to Safeguarding As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme , and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. **GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing,  reporting, or responding to any form of abuse or  exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.** Reasonable Accommodations We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide ! Referrals Know the right person for this role? Please consider referring them . We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!