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Location: Dubai, United Arab Emirates PipeCare Group of companies has been helping the customers ensure the integrity of their pipeline and facility assets for over 20 years. PipeCare Group is looking for an experienced Executive Personal Assistant to provide executive and business support to the Chairman. Job Description: Reporting directly to the Chairman, the Executive Personal Assistant provides executive and administrative support while taking an active role in coordinating the Chairman’s business activities. The role requires managing multiple priorities, coordinating directly with management and external parties, following up on the Chairman’s instructions and deadlines, and taking ownership of assigned matters through to completion. If you are a professional who thinks ahead, understands quickly, takes initiative, and knows how to get things done, this is the right role for you. This position will suit an energetic, responsible, and resourceful professional who enjoys a varied role, works confidently and independently, and takes real ownership of their work. Roles and Responsibilities • Manage and organize the Chairman’s calendar, appointments, priorities, and schedule. • Organize complex international travel, including flights, accommodation, transportation, itineraries, meetings, and required travel documentation. • Prepare meeting agendas, presentations, reports, correspondence, briefing materials, and supporting documentation. • Manage incoming communications and requests addressed to the Chairman, identify priorities, obtain necessary information, and coordinate the appropriate action or response. • Track the Chairman’s instructions, commitments, action points, and deadlines, and follow up with responsible parties to ensure timely execution. • Coordinate with senior management and internal departments on matters requiring the Chairman’s attention or involvement. • Communicate with external stakeholders, including Board members, clients, business partners, advisers, and other senior-level contacts. • Draft, edit, and format executive correspondence, emails, presentations, reports, and other business communications. • Maintain the Chairman’s contacts, records, documents, and relevant business information. • Organize executive meetings and business visits, ensuring the necessary arrangements are in place. • Handle sensitive and confidential business matters with professional discretion. • Support special assignments from the Chairman and coordinate their execution. Qualification Requirements: • Excellent written and spoken English, with strong business writing and communication skills. • Strong organizational and time-management skills with excellent attention to detail. • Ability to effectively use AI tools and task management systems to organize work, manage priorities, track progress, and achieve assigned goals. • Sound judgement and the ability to identify priorities and respond effectively to changing requirements. • Confident and professional communication skills when dealing with senior management and external stakeholders. • Proactive and solution-oriented approach, with the ability to anticipate requirements and address issues effectively. • Ability to perform effectively in a fast-paced, demanding, and international business environment. Education and Experience Requirements • Bachelor’s degree is required; Master’s degree or relevant postgraduate qualification will be considered a strong advantage. • Minimum of 5 years of relevant experience supporting a Chairman, CEO, C-level executive, business owner, or other senior executive. • Experience within an international, engineering, industrial, or project-driven organization will be considered an advantage. • Advanced proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Teams, and Adobe Acrobat. • Proven experience organizing complex international travel and executive-level meetings. • Flexibility to work outside standard business hours when required by executive schedules, international operations, travel, or urgent business matters.

— вести переписку с клиентами в Telegram; — помогать проводить ежедневную рассылку и коментирование постов;

We are looking for an Executive Assistant who will report directly to the CEO, providing executive support in a one-on-one working. • Completes a broad variety of administrative tasks for the CEO including: managing an extremely active.

- Attend meetings with the CEO, making sure all papers and materials are ready beforehand.

Задачи: — Бронирование отелей, перелётов, трансферов — Работа с чартерными брокерами, сравнение условий частных рейсов — Координация с подрядчиками и спортивной командой (расписание, билеты, аккредитации) — Личные задачи заказчика (покупки, доставки) — Быстрая перестройка планов при изменениях Требования: — Паспорт и водительские права ЕС — Готовность к нерегулярному графику и перелётам — Опыт PA, тревел-менеджера, executive assistant — Организованность и внимание к деталям — NDA обязателен — Свободный русский и английский языки — Плюсом: проживание на Кипре, опыт в частной авиации Условия: — Полная занятость, удалённо с командировками по Европе и США

Location: Dubai, United Arab Emirates AHS Properties is seeking a proactive, highly organized, and discreet Personal Assistant / Executive Assistant to provide administrative and operational support in a fast-paced UHNW (Ultra-High-Net-Worth) environment. Key Responsibilities: Manage daily schedules, appointments, meetings, and follow-ups. Coordinate international travel, including flights, hotels, transportation, and itineraries. Assist with private aviation, yacht operations, and luxury hospitality arrangements. Liaise with suppliers, contractors, and internal teams to ensure timely execution of tasks. Maintain trackers, reports, quotations, approvals, and payment follow-ups. Handle confidential correspondence, documentation, and administrative matters. Manage urgent requests and multiple priorities under tight deadlines. Proactively monitor outstanding tasks, anticipate requirements, and ensure completion without repeated reminders. Provide continuous operational and administrative support while maintaining the highest standards of discretion and professionalism. Requirements 3–5+ years of relevant experience in personal assistance, executive assistance, or a similar role. Previous experience supporting UHNW individuals, private principals, family offices, CEOs, or senior executives is strongly preferred. Excellent written and spoken English; Arabic is an advantage. Proficiency in Microsoft Office, particularly Excel, and task management systems. Excellent organizational, communication, coordination, and problem-solving skills. Ability to work independently, take ownership of tasks, and manage competing priorities with minimal supervision. Strong attention to detail and the ability to anticipate needs and follow through proactively. High level of discretion, confidentiality, and professionalism when handling sensitive matters. Flexibility to accommodate changing schedules and urgent requests when required. Preferably based in Dubai and available to join immediately or on short notice. Benefits Competitive Package: Enjoy a competitive, tax-free salary package based on experience. Comprehensive Benefits: UAE employment visa, medical insurance, annual leave, and air ticket in line with company policy and UAE Labour Law. Professional Growth: Gain exposure to senior leadership and opportunities for professional development within a growing Dubai-based luxury real estate developer. Innovative Environment: Be part of a forward-thinking company shaping the luxury real estate market in Dubai. Collaborative Culture: Work alongside a professional team that values coordination, accountability, and high standards. Dynamic Work Environment: Gain exposure to high-level operations, complex coordination, and exceptional service standards within a fast-paced UHNW environment.

Ищем системного, вовлеченного и ответственного человека для решения личных, бытовых и организационных задач руководителя. Требования: — высокая мобильность — включенность — хороший уровень английского — наличие собственного автомобиля Условия: — Более подробные условия при отклике

Задачи: — вести переписку с клиентами в Telegram; — помогать проводить ежедневную рассылку и комментирование постов; — отвечать на сообщения; — работать с информацией: искать, собирать и структурировать нужные материалы; — помогать с текущими задачами по проектам; — следить, чтобы договоренности и задачи не терялись и выполнялись вовремя. Требования: — грамотная письменная речь; — высокая ответственность и внимательность; — не просто механическое выполнение поручений, а включенность в процесс, умение задавать вопросы, разбираться в задачах и доводить начатое до результата; — будет плюсом: быстрая обучаемость, умение самостоятельно искать решения, хорошие коммуникативные навыки в переписке, умение структурировать информацию, соблюдение договоренностей и сроков, заинтересованность в развитии и готовность брать на себя больше ответственности; — опыт работы ассистентом не обязателен. Условия: — полностью удаленная работа; — занятость около 2-5 часов в день; — 1 выходной в неделю; — заработная плата на старте около 15 000 ₽ в месяц; — возможность постепенно расширять круг задач и расти вместе с проектом. Работа подойдет человеку, интересующемуся психологией, предпринимательством, карьерным развитием и работой с людьми, желающему получить практический опыт рядом со специалистом в этих сферах.

Задачи: — вести переписку с клиентами в Telegram; — помогать проводить ежедневную рассылку и комментирование постов; — отвечать на сообщения; — работать с информацией: искать, собирать и структурировать нужные материалы; — помогать с текущими задачами по проектам; — следить, чтобы договоренности и задачи не терялись и выполнялись вовремя. Требования: — грамотная письменная речь; — высокая ответственность и внимательность; — не просто механическое выполнение поручений, а включенность в процесс, умение задавать вопросы, разбираться в задачах и доводить начатое до результата; — будет плюсом: быстрая обучаемость, умение самостоятельно искать решения, хорошие коммуникативные навыки в переписке, умение структурировать информацию, соблюдение договоренностей и сроков, заинтересованность в развитии и готовность брать на себя больше ответственности; — опыт работы ассистентом не обязателен. Условия: — полностью удаленная работа; — занятость около 2-5 часов в день; — 1 выходной в неделю; — заработная плата на старте около 15 000 ₽ в месяц; — возможность постепенно расширять круг задач и расти вместе с проектом. Работа подойдет человеку, интересующемуся психологией, предпринимательством, карьерным развитием и работой с людьми, желающему получить практический опыт рядом со специалистом в этих сферах.

Location: Riga, Latvia Workplace: fully About the Client Evotym is looking for an Executive Assistant / Founder Associate to work directly with our Founder and become a trusted right hand across business, operational, and selected personal matters. The main purpose of this role is simple: make the Founder’s life easier and create more space for her to focus on the areas where she brings the most value to the business. Role Overview We are happy to consider someone earlier in their career if they are smart, proactive, structured, curious, and genuinely enjoy helping and getting things done. This is a hands-on role. Some tasks will be strategic and analytical, while others may be operational or administrative. What matters is the ability to approach both with the same level of ownership, attention to detail, and care. We are open to different backgrounds and do not expect you to have done all of these things before. You might have experience as an Executive or Personal Assistant, Project/Operations Coordinator, Office Manager, Junior Project Manager, Recruiter, or in another fast-paced coordination role. Key Responsibilities Manage the Founder’s calendar, appointments, meetings, reminders, and day-to-day schedule. Organise business and personal travel: research and book flights, hotels, transfers, restaurants, and other arrangements. Handle various personal errands and lifestyle-related tasks, including organising gifts, deliveries, reservations, purchases, and special occasions. Research and compare services, vendors, locations, products, and other options, providing clear recommendations rather than just information. Coordinate with external providers, contractors, partners, and service companies and follow up until tasks are fully completed. Support day-to-day operational and administrative matters, including documents, payments, bookings, invoices, and organisational tasks. Take ownership of ad-hoc requests and unexpected situations — finding practical solutions quickly and independently. Requirements Perfect for young professionals who are eager to learn fast. Previous experience as an Executive Assistant, Office Manager, Founder Associate, Project Manager, or in a similar role. You already use AI tools such as ChatGPT or Claude, or are genuinely interested in learning how to use them effectively. Tech-savvy with modern online tools, booking platforms. High level of independence and ownership. Excellent research skills and ability to find the best options based on various requirements. Attention to detail and ability to manage multiple tasks simultaneously. Discretion and confidentiality in handling information. Comfortable communicating with diverse individuals and resolving issues. Strong organizational and time-management skills. Previous experience with a Founder or in a startup, recruitment, or fintech environment is an advantage. Fluency in Russian and good English Key Soft Skills Strong ownership mentality Ability to structure large amounts of information and communicate the key points concisely Speed, independence, and the ability to manage multiple priorities simultaneously Discretion and confidentiality Comfortable negotiating and resolving issues What We Offer Close work with the Founder of a successful business Collaborative and transparent team culture High-impact role in a scaling company Recognition of personal milestones and achievements

Location: Parkland, USA Appodeal is a dynamic US-based product company with a truly global presence. We have offices in Warsaw, Barcelona and Parkland (FL), along with remote team members located around the world. Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space. Why Appodeal? At Appodeal, we’re more than just a company—we’re a team united by a common mission: Help people discover and grow their talents through products that enable successful mobile app businesses! We take pride in our cutting-edge product and our internationally dispersed team of talented professionals. Here’s what we value, and what we hope you do too: Seek the Truth and Say It with Care: We find the truth together, and nobody owns it, the CEO included. Stories, perspectives and beliefs can be personal. Facts can’t. Leverage Data to Build Product: Our decisions start from data. We build systems rather than one-off tasks, use AI agents in our daily work and automate whatever is manual. When numbers don’t match, we fix them. We Work Together to Serve Others: No closed doors between teams. We share what we learn and win as one company first. Insist on Higher Standards: We don’t settle for “good enough”. We question it and push for better. Passionate Curiosity Fuels Perseverance: We ask “why”, take on ambiguous problems and keep going when they get hard. Lean Startup Mentality: Start Small, Iterate Quickly: Think big, ship an MVP first and learn fast. No big-bang releases. Ownership and Accountability: We work in small squads so each team owns its result end to end and has the freedom to get there. Go deep in your craft and wide enough to own the whole outcome. Escalate blockers early, admit mistakes, fix the damage and learn. Appodeal is a dynamic US-based product company with a truly global presence. We have offices in Warsaw, Barcelona and Parkland (FL), along with remote team members located around the world. Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space. Why Appodeal? At Appodeal, we're more than just a company — we're a team united by a common mission: Help people discover and grow their talents through products that enable successful mobile app businesses! We take pride in our cutting-edge product and our internationally dispersed team of talented professionals. Here's what we value, and what we hope you do too: Continuous Learning and Growth: We are passionate about learning, growing personally, and building rewarding careers. Making an Impact: We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry. Solving Exciting Challenges: We tackle complex problems every day, supported by a team of world-class professionals and mentors. Enjoying the Journey: We believe in having fun while working toward our goals. About the Role We're hiring an Executive & Personal Assistant to the CEO to protect the CEO's quality time and reduce the number of decisions he personally has to make. You'll own his calendar, his working and living environment, travel, health and wellness operations, household and office administration, finance administration across personal and corporate spend, and the coordination of the small support team that executes all of it. The executive and personal sides of a founder's life are one system here, so this role covers both — you direct execution while keeping ownership of the outcome. And here's what makes this role different: you're not only running the operation, you're building the system that runs it. Meeting capture, transcription and OKR check-in data already happen automatically, and travel booking runs against a written playbook. What doesn't exist yet is a scorecard covering everyone in the support perimeter, fed by logs that collect themselves rather than by hand, and a way for the CEO to see the state of your work on a Monday morning without asking for it. Building both is a core expectation, not a nice extra — and as more of the administrative layer automates, this role shifts further toward reviewing what the systems produce, catching exceptions early, and managing the people and vendors around the automation. You'll report directly to the CEO. Key Responsibilities Calendar and meeting discipline Own the CEO's professional and personal calendar as a single integrated schedule — meetings, travel, training, treatments, family. Enforce meeting discipline: agendas prepared, correct attendees, pre-reads circulated 24 hours ahead, action items captured and closed before the next meeting. Manage requests for the CEO's time with judgement — decline, defer, delegate or escalate. Resolve calendar conflicts independently and report the resolution rather than returning the decision. Scorecards, reporting and automation Build and maintain a personal scorecard and a team scorecard covering every person and vendor in the support perimeter, with digital logs of dates, responsibility areas and reports. Hold a weekly and biweekly reporting rhythm that doesn't slip when operational demand rises. Work inside the company's OKR system, track commitments and follow through to closure. Automate recurring work with AI tooling — meeting notes and action items, scheduling, reporting, document drafting — and progressively reduce the manual load of the role itself. Environment management Make sure the Parkland office, the Barcelona setup and the CEO's home are ready before he arrives: climate, light, air quality, noise, cleanliness, food, connectivity. Resolve environment problems on the spot rather than routing them, including when the responsible person is unavailable. Travel, events and hospitality Own business and personal travel end to end, with a travel assistant executing bookings against a playbook covering class, hotels and budget. Manage conferences, quarterly business reviews, executive meetings, family occasions and milestones, gifts and deliveries. Handle disruption — cancellations, reroutes, ground transport failures — as it happens. Health, sport and wellness operations Coordinate medical, dental and concierge medical appointments and follow-ups, keeping continuity of care across providers. Manage the training schedule and wellness treatments, and manage nutrition with chefs in Parkland and Barcelona. Protect wellbeing decisions actively, including against schedules that are locally normal and personally wrong. Support perimeter and office operations Coordinate the support team — travel assistant, house manager, driver, handyman — plus office and household vendors, without formal line authority over them. Hire and onboard supporting roles, starting with an office manager. Run payroll for hourly staff on a biweekly cycle, verifying timesheets before approval. Keep vendor contracts, renewals and service quality under review, and supervise office operations including lease matters, setup and improvement. Finance administration Corporate card management: receipts, notes, monthly close. Personal and family payments through a dedicated account, with regular reporting and funding requests. Light bookkeeping and cost review across the support perimeter. Legal and personal projects Drive immigration, visa and documentation matters to completion, including in-house filings and deadline tracking. Household administration: security and camera systems, maintenance, insurance and service contracts. Family support requests, with CEO approval. What We're Looking For Experience Prior experience supporting a founder or CEO across both business and personal domains — not a scheduling-only or office-management-only background. Coordinating people and vendors without formal authority: household or office staff, contractors, service providers. International travel coordination — flights, hotels, visas, ground transport. Systems and Data You can build and maintain a scorecard or dashboard from scratch: define what's tracked, get the data in automatically where possible, and explain what the numbers mean to someone who wasn't involved. A track record of holding a reporting rhythm under operational pressure, evidenced by artefacts you built and maintained yourself. Demonstrated AI experience in this domain — scheduling, meeting notes and action items, reporting, document drafting — with the ability to describe the workflows you improved, the results they delivered, and how you validated the output. Tools Advanced Google Workspace; Slack; Zoom. A corporate expense platform such as Ramp, and payroll for hourly employees such as Rippling, with light bookkeeping. Soft Skills Exceptional attention to detail and very high personal standards. The resilience to absorb a high volume of competing tasks without letting the reporting cycle slip. Independent judgement — comfortable deciding and being accountable rather than escalating everything. Discretion: a very high standard of privacy around business, family, health and finances. Fluent English; US work authorisation; willing to work from Parkland four days a week with one day remote. Nice to Have Confluence and Jira, or comparable documentation and tracking tools. Experience with an OKR tracking system; a meeting-management tool such as Fellow; a scheduling AI such as Motion. Nutrition, health and wellness knowledge. Experience hiring and onboarding household or office staff, and experience with immigration and visa processes. How Success Is Measured Success in this role is measured through: The CEO never having to ask where something stands Task state visible to him without being requested Every person and vendor in the perimeter measured, with data arriving automatically rather than collected by hand A reporting rhythm that holds through difficult weeks Travel, events and environments running without questions being raised Nutrition, training and treatments running to schedule without the CEO's involvement Payroll, vendor contracts and spend accurate and reviewed on time You'll Work Closely With The CEO The executive team, on meeting preparation and follow-through The travel assistant, house manager, driver and handyman — and the office manager you'll hire Household and office vendors Finance, on corporate cards and payroll What Makes Someone Successful The strongest people in this role: Care about the outcome itself rather than how it looks — surface work passes a checklist and falls apart when someone opens the hood. Build the system instead of carrying it personally, so that what they set up survives them. Decide and report, rather than handing the decision back. Execute a direction they disagree with, and raise the disagreement where it belongs. Hold a large number of small details without being overwhelmed by the volume arriving. Location and Travel Parkland, Florida - four days a week in the office, one remote, with the judgement to be on site more when the situation requires it. We're open to candidates outside Florida who are willing to relocate, and relocation is covered in full. Occasional travel with the CEO, principally to Barcelona around quarterly business reviews. We are a group of different but like-minded people who are inspired by a common goal and love what they do. With an outstanding product and a mission that excites and inspires, Appodeal offers a unique opportunity to make an impact while being part of an amazing team. Join us and help shape the future of mobile app success!

Задачи: — Выполнение широкого спектра личных и административных задач для CEO, включая проактивное управление календарём и встречами, медицинское и здоровье управление, а также управление домом и образом жизни — Планирование, координация и обеспечение готовности CEO ко всем личным поездкам и семейным мероприятиям, включая полное планирование семейных поездок на отпуска и другие события — Координация многопутевых маршрутов при расхождении расписаний и активная поддержка во время изменений в поездках — Эффективное и профессиональное общение с семьёй CEO и другими важными людьми в их жизни — Выступать в роли личного рычага для CEO, проактивно поднимая возможности и проблемы заранее, чтобы CEO мог эффективно балансировать работу и личную жизнь — Выполнение разовых задач и личных проектов, которые являются высоко сложными и чувствительными, требующими исследований и координации — Реагирование в реальном времени, понимание необходимости коммуникации вне основных рабочих часов, особенно во время поездок Требования: — Предпочтительно наличие степени бакалавра — Любой опыт работы или стажировки в быстро меняющейся предпринимательской среде, желательно в сфере обслуживания клиентов Условия: — Контракт 1099, оплата $30.00 - $35.00 в час, с возможностью оплаты сверхурочных в соответствии с применимым законодательством — Ожидаемая средняя занятость около 40 часов в неделю, с возможными изменениями в зависимости от потребностей бизнеса — Компания базируется в Нью-Йорке, офисы по адресу 120 Broadway — Предпочтение кандидату, проживающему в Остине, где живёт CEO — Нет требования работать в офисе, возможна удалённая работа, кроме случаев необходимости личного присутствия, связанного с домом CEO

Location: Dubai Workplace: onsite We are looking for a highly organized, discreet, and proactive Personal Assistant who is ready to contribute a lot to both business and personal needs of a well-known Business Owner. This role requires close involvement in various aspects of private life management, including overseeing property maintenance, coordinating household services, and supervising domestic staff such as drivers and housekeepers.   We are looking for an individual who can navigate non-standard challenges and think one step ahead — not a secretary, but a proactive partner who takes ownership and drives initiatives forward. Accountability, empathy, and a high level of communication maturity are core success factors for us.   This role involves close interaction with the owner and their family, so the ability to build rapport, read the context, and establish trust is essential.   Experience working with UHNW individuals would be an advantage, but it is not a prerequisite. What matters far more to us is motivation, drive, a willingness to take responsibility. Main responsibilities: Managing diaries and organising meetings and appointments, often controlling access to the manager/executive; Booking and arranging travel, transport and accommodation, visa support; Typing, compiling and preparing reports, presentations and correspondence; Housekeeping: dealing with delivery services, cleaners, suppliers; Dealing with a team of drivers and bodyguards; Taking responsibility of accounts and budgets (manager’s personal accounting). Property management (including rentals and maintenance coordination), handling family assistant duties such as managing school-related matters. Nice to have: Managing repair works, choosing suppliers/contractors, comparing offers/pricing; Experience working as a PA to a senior manager in an organizational environment; Great communication skills and the ability to multitask effectively while remaining calm and professional under pressure; The capacity to remain calm and focused when juggling multiple requests and managing a busy calendar; Ability to interact effectively with kids and relatives of an executive officer; Working (or being at least acquainted with) 1C, financial monitoring reporting; Driving licence (B category). We offer: Competitive compensation package High level of trust and autonomy – the role empowers the PA to operate as a true partner, with ownership over outcomes rather than task-based execution Long-term collaboration potential – stability and continuity within a trusted, close-knit environment. Skill development at UHNW standards – even without prior UHNW exposure, the role provides firsthand experience with top-tier service, confidentiality, and operational excellence.

Location: Saint Julian's, Malta Description We are seeking a highly organized, discreet, and proactive Personal Assistant to support our Chief Product Officer (CPO) in a dynamic, fast-paced B2B iGaming environment. The ideal candidate will act as the right hand to the CPO—handling daily operations, coordinating executive communications, managing travel and meetings, and providing high-level translation between Armenian and English . This trusted position requires excellent communication skills, professionalism, and the ability to navigate a high-performance, multicultural executive environment. Responsibilities Executive & Administrative Support Manage and maintain the CPO’s calendar, appointments, and daily schedule. Organize internal and external meetings, including agenda preparation, briefing materials, and minute taking. Handle confidential correspondence, reports, and communications on behalf of the CPO. Coordinate with internal teams (Product, Engineering, Design, Compliance, HR) to ensure priorities and action items are followed up. Maintain structured filing systems with version control and secure access to information. Travel & Event Coordination Organize complex international travel arrangements (flights, visas, accommodation, logistics). Accompany the CPO during business trips and events when needed, offering real-time administrative and translation support. Coordinate participation in conferences, exhibitions, and meetings with partners. Translation & Communication Provide professional interpretation and translation (Armenian ↔ English) of executive and sensitive information, both spoken and written. Support CPO during meetings with non-English-speaking stakeholders to ensure accurate and context-aware communication. Translate documents, emails, and presentations as required. Confidentiality & Professionalism Handle all company and personal information with the utmost discretion and integrity. Act as a trusted gatekeeper for requests and communications directed to the CPO. Operational & Project Support Assist in research, report writing, and preparation of strategic presentations. Track action points and ensure timely follow-ups across various projects. Coordinate with HR and Admin for team logistics, onboarding of new hires, and office activities in Malta. Requirements Proven experience as a Personal Assistant, Executive Assistant, or similar role in a fast-paced environment (iGaming or tech industry is a plus). Exceptional organizational and time-management skills. Excellent written and verbal communication in English and Armenian . Strong discretion and ability to handle confidential information with professionalism. Experience coordinating complex travel and events. High-level translation and interpretation capabilities, including business and technical language. Tech-savvy, with proficiency in office software (Google Workspace, MS Office) and document management tools. Flexibility to travel internationally as required. Ability to adapt quickly, prioritize tasks, and work independently.

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Manager, Personalized Support. About the job The Personalized Support Manager is responsible for the performance of Twilio’s products and will manage a team of global Technical Account Managers while working in Mexico and Colombia time zones. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers. Responsibilities In this role, you’ll: Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio’s strategic customers. The team’s role is to assist customers in resolving complex technical problems, delivering proactive guidance to provide added value through the use of Twilio technologies and being the champion for the customer within Twilio. As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well being. You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers. You will also be working alongside our Sales teams to manage customer accounts. You will enable and train new employees to supplement existing resources as needed while raising the bar on the standard of support excellence. You will foster a strong culture of collaboration and customer empathy in the team. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 6+ years of experience as part of a support or operations team in a software or SaaS company. 4+ years experience leading a technical support team in a software or SaaS company. Experience coaching Technical Account Managers in providing best-in-class customized proactive and reactive support to customers. Exceptional emotional intelligence, interpersonal communication and professional writing skills. Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery. Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.) Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements. Diplomacy in uncertain situations with an analytical and process driven solution approach. Desired: Knowledge of networking protocols, standards, troubleshooting and cloud computing. Working knowledge of P/L, expense, cost, resource and risk management in enterprise portfolios. Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools. Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Plan and book travel, including bespoke itineraries: hotels, flights, transfers and logistics; • Handle private aviation: source and book private flights, work with charter brokers, compare terms and pricing, and organize complex flight arrangements;

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