Вакансии

Location: Москва Workplace: Удаленная работа О компании Copilot - продукт, помогающий архитекторам находить информацию по ландшафту компании: диаграммы, манифесты + можно проводить анализ трейд-офф и архитектурные решения. Copilot формирует и контекст решения, риски и варианты решения. И сейчас мы приглашаем к себе Стажера бизнес/системного аналитика! Обязанности Дорабатывать текущий Copilot продуктового архитектора; Проектировать новые AI-фичи; Осуществлять сбор и формализацию требований: проводить интервью со стейкхолдерами, выявлять неявные требования, проводить приоритезацию; Подготавливать артефакты: ТЗ, спецификации, user stories/use cases, acceptance criteria; Валидировать и дорабатывать результаты AI; Создавать шаблоны промптов и чек‑листов качества для команды; Поддерживать внедрение: участвовать в демо, помогать команде в интерпретации требований, уточнять спорные места. Требования Студенты 3-4 курса бакалавриата, специалитета или 1-2 курса магистратуры, имеющие олимпиадные и/или иные достижения + студенты и выпускники образовательных программ МВС; Понимание работы копайлотов/агентов; Умение структурировать требования; Опыт моделирование и визуализации: диаграммы (UML/BPMN/ER), схемы потоков данных, прототипы экранов (Miro/Figma); Опыт работы с AI‑ассистентами: формулирование промптов для генерации черновиков требований, диаграмм, тестов; Знакомство с Agile (Scrum/Kanban), понимание Waterfall для регуляторных проектов - по необходимости; Плюсом будет: опыт формулирования промптов, валидации результатов, понимание ограничений LLM и инструментов: Jira/Confluence, Miro, Figma (базово), Postman/Swagger; Технические навыки: SQL (базовый), понимание REST/gRPC, JSON/XML, базовые знания баз данных и интеграций. Условия График работы 40 часов в неделю; Развитие в командах профессионалов и опытный наставник, готовый делиться опытом; Мобильная связь за счет компании; Подписка на онлайн-кинотеатр KION, сервис МТС Музыка, книжный сервис Строки от МТС, безлимитные мессенджеры и соцсети; Специальные предложения от партнеров и скидки от продуктов экосистемы МТС; Непрерывное развитие — доступ к курсам и вебинарам корпоративного университета и онлайн-библиотеке.

- Анализ и моделирование HR-процессов AS-IS / TO-BE в BPMN. - Описание процессов, правил и матриц RACI.

Задачи: — Формирование стратегии, roadmap и приоритетов продукта — Ведение полного цикла разработки и продуктового бэклога — Исследование потребностей исполнителей и анализ их поведения — Проектирование CJM и улучшение пользовательских сценариев — Координация разработки, дизайна, HR и складских команд — Анализ воронки, retention и других метрик, проведение A/B-тестов — Сбор обратной связи и внедрение улучшений Требования: — Опыт в продукт-менеджменте от 1 года — Преимущество: опыт в e-commerce, IT или HR-tech — Знание Agile/Scrum, UX/UI, продуктовой аналитики и A/B-тестирования — Умение проводить исследования, работать с метриками и гипотезами — Навыки кросс-функциональной коммуникации и системное мышление — Владение Miro, Jira, Figma и Excel/Google Sheets Условия: — Работа над платформой занятости исполнителей Ozon

– коммерческий опыт в геймдев-проектах (от 1 года); – игровой опыт (насмотренность): Знание популярных игр в разных жанрах (особенно ПК-проектов).

• Коммуницировать с заказчиками и смежными подразделениями в соответствии с уровнем стейкхолдера.

Location: San Francisco, California; Seattle, Washington; United States (Remote); New York, New York Workplace: Hybrid ROLE SUMMARY We’re hiring a Staff Product Manager, Nexus to own the next phase of Temporal Nexus: landing the current product foundation, expanding adoption across strategic accounts, and defining the roadmap for Nexus as Temporal’s durable connectivity layer. This person will take over an active, technically deep product area with real customer usage and a fast-moving roadmap. The immediate work is to land the in-flight Nexus developer experience and operator-control work with quality. The longer-term mandate is to shape the next wave: Connector Ecosystem, Service Hub, and Agentic Communication Fabric. This is not a “write specs and wait” role. The PM will need to build trust quickly with engineering, customers, field teams, and GTM; understand the product hands-on; turn messy customer evidence into sequencing decisions; and create the narrative that helps Temporal, customers, and partners understand where Nexus is going. WHAT YOU’LL OWN - Nexus product strategy and roadmap. Prioritize the work that makes Nexus the durable connectivity layer across teams, namespaces, services, and AI systems. - Current execution. Drive completion of in-flight work such as the new Nexus developer experience, Standalone Nexus Operations, connector foundations, caller identity, rate limits, and payload encryption. - Customer discovery and evidence. Stay close to design partners and strategic customers like Netflix, Duolingo, and Miro. - Developer and operator experience. Balance SDK ergonomics, schema-first contracts, codegen, service discovery, security, visibility, and control-plane needs. - Cross-functional launch and enablement. Make sure everyone in the company understands the problems Nexus solves and knows how to sell / deploy / support it. - Success metrics. Define adoption and momentum measures: activated accounts, completed Nexus operations, shared-service usage, SDK coverage, design-partner progress, and field readiness. WHAT YOU’LL BRING - Staff-level product judgment. 8+ years in product management or equivalent experience turning ambiguous and technical strategy into shipped outcomes. - Strong technical depth. Ability to reason about distributed systems, workflow orchestration, service-to-service communication, APIs, SDKs, identity, and authorization. - Developer-platform experience. Experience with infrastructure, platforms, integrations, APIs, SDKs, service mesh, API gateways, or cloud developer products. - Customer and field orientation. Comfortable working directly with senior technical customers and enabling GTM teams on a complex product. - Excellent writing and narrative skills. Able to create crisp strategy docs, roadmap narratives, launch materials, and decision memos. - Execution discipline. Can inherit a complicated roadmap, clarify ownership, unblock decisions, and keep the team focused. WHO YOU ARE - You want to build important infrastructure. You’re motivated by products that sit in the critical path for customers and developers. You want to work on something foundational, technically deep, and category-defining. - You operate with ownership. You don’t measure your job by meetings, specs, or process completed. You measure it by customer outcomes, product adoption, team clarity, and whether the right work actually ships. - You move fast without being reckless. Nexus sits in the reliability layer for mission-critical systems. You know when to push for speed, when to insist on rigor, and how to keep momentum without compromising customer trust. - You’re resilient in ambiguity. You’re energized by unclear ownership, messy customer evidence, technical constraints, and hard sequencing calls. You don’t need a perfect roadmap handed to you — you help create one. - You raise the bar for the people around you. You write clearly, invite feedback, give it directly, and help teams make better decisions. You make complex work easier for others to understand and execute. - You put developers and customers first. You want to understand how real teams build distributed systems, where their current tools fail them, and what would make Temporal indispensable in their architecture. BONUS POINTS - Experience with Temporal, workflow orchestration, durable execution, service mesh, API gateways, or distributed systems - Experience with schema registries, code generation, SDK design, or developer portals - Experience with AI infrastructure, agent platforms, MCP/tool registries, or agentic systems - Prior DevRel, Solutions Architecture, technical marketing, or partner-facing product experience WHY THIS ROLE MATTERS - Nexus is past GA and entering breadth. Adoption is real, but the next challenge is expansion across more teams, accounts, and use cases. - The foundation is landing now. Developer experience, connector foundations, and operator controls are the near-term unlocks. - The next wave is strategically important. Connector Ecosystem, Service Hub, and Agentic Communication Fabric could define how Temporal participates in the modern AI and service-connectivity stack. - You’ll shape an important product category. Nexus sits between durable execution, service-to-service communication, platform engineering, and AI systems. Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

Задачи: • Анализ и документирование существующих сервисов и интеграций компании. • Сбор и формализация функциональных/нефункциональных требований, подготовка ТЗ. • Описание взаимодействия систем, API и потоков данных (SOAP/REST). • Моделирование процессов и сущностей предметной области (BPMN/UML). • Участие в проработке технических решений, архитектуры и интеграций с партнерами. • Подготовка тестовых сценариев и документации для внешних пользователей. • Анализ рисков и причин ошибок на этапе разработки. Требования: • Опыт работы системным/бизнес-аналитиком от 3 лет в IT-сфере (банки, финтех, телеком, интеграторы). • Владение BPMN и UML, умение формализовать процессы и требования. • Практический опыт описания интеграций и API: REST/SOAP, sequence diagram, XSD, JSON Schema. • Понимание принципов работы брокеров сообщений (RabbitMQ, Apache Kafka). • Опыт работы с инструментами Jira, Confluence, Miro, Figma, Enterprise Architect. • Знание жизненного цикла разработки ПО (SDLC) и подходов управления разработкой (Agile, Kanban и др.), включая опыт декомпозиции крупных задач. • Базовые навыки работы с SQL для анализа и проверки данных. Условия: • Офисный формат работы в солнечном Ташкенте. • Офис – просторный, современный, с зонами отдыха и спортзалом. • Продукт, которым пользуются тысячи людей – видимый вклад в развитие компании. • Конкурентная заработная плата: ежемесячный оклад + KPI, ежегодная индексация. • Расширенный полис ДМС, включающий стоматологию и получение медикаментов (после испытательного срока). • Оформление в соответствии с законодательством Узбекистана.

Задачи: полный цикл системного анализа модулей платформы, формализация бизнес-требований, проектирование логики, описание интеграций и потоков данных.

Опыт аналитиком от 4 лет. Знание BABOK, опыт сбора и формализации бизнес- и технических требований, описания процессов AS IS / TO BE в BPMN.

Location: Almaty, Kazakhstan Workplace: hybrid We are looking for a Project Manager to join the Operations Division and act as the organizational backbone of its leadership team. In this role, you will run the division's planning rhythm, internal and external communications and people initiatives. You will work closely with heads of functions and C-level leadership across several time zones.  This is a maternity cover role : a chance to step into a high-visibility position, work side by side with Operations leadership and leave your mark on how the division runs. Key Responsibilities Planning and goals: Coordinate the division's annual, quarterly and monthly OKR cycles, from planning sessions to check-ins and progress tracking. Prepare reporting templates and presentations for division reviews. Communications: Organize quarterly all-hands and meetings with C-level leadership. Own the Operations input to the monthly company digest: collect updates from managers, edit them and deliver on time. Produce the quarterly internal Operations digest and send company-wide communications on behalf of the division head. People and culture: Run the division's recognition and engagement programs, including annual Operations awards, birthdays and team events. Partner with the HRBP on division announcements and follow-up on engagement survey actions. Partner relations: Manage the New Year gift program for external partners end to end, covering contact data, concept, landing page, logistics and communication. Skills, Knowledge & Expertise Bachelor's degree. 3–5 years of experience in consulting, project or process management; an IT or tech background is a strong plus. Proven experience coordinating multiple stakeholders, including presenting to and working with C-level leaders. Strong data skills: confident in Google Sheets/Excel and in turning data into clear reports and presentations. AI literacy and confident everyday use of AI tools; contribution to AI-related projects is a plus. Excellent multitasking and time management across time zones. Experience with facilities, business travel or internal events projects is a plus. Hands-on experience with OKRs is a plus. Familiarity with Jira, Confluence or Miro is a plus. Fluent in Russian and English. Why Join Us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

- разработка и балансировка игровых механик с оценкой их влияния на проект в целом; - тестирование сборок и фиксация проблем: производительность, темп, удобство и общее качество игрового опыта;

• от 3 лет коммерческого опыта в дизайн-студии, агентстве или продуктовой компании; • обязательный опыт в iGaming или Betting и понимание визуальной специфики индустрии;

— Полный цикл системного анализа модулей платформы. — Формализация бизнес-требований, проектирование логики модулей.

Location: Malaysia, Petaling Jaya Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Division Overview The PlayStation Studios: Creative team is an award winning, global internal creative agency within PlayStation Studios. We endeavour to build a working environment where we can flourish and create industry leading work. Structured around 2 teams; Brand & Strategy and the Creative Studio, comprising of four core disciplines; Design & illustration, UI/UX, Motion & 3D, Film and Video. We deliver projects in collaboration with our game development and marketing/PR teams. Role Overview The Senior Producer will lead delivery of high-end product imagery, key visuals, and motion content for PlayStation hardware projects and game content. Working within the Motion & 3D team of PlayStation’s Creative team, the Senior Producer will manage multiple projects from brief through to completion. Reporting to the Manager of Production, with heavy day-to-day liaison with the Senior Manager of Creative, they will work closely with 3D Designers, other Producers, and Heads of disciplines to manage each project's lifespan, keep budgets scoped and updated, and ensure all Creative Arts processes are followed. The role requires an extremely detail-oriented individual, capable of managing multiple systems and documents whilst linking the cause and effect between them. The individual will need to adapt quickly under pressure, with a clear and logical process to then brief out. Lastly, building strong working relationships is key to the success of this role. The ideal candidate will be personable and a team player. Responsibilities Oversee the production of Motion & 3D projects from brief to final delivery, on time and within budget. Ensure the Senior Manager of Creative has visibility of all projects, including comms and status. Own timelines and team schedules. Facilitate daily scrums and regular meetings, updating teams on project status and resolving any potential issues. Generate project scopes and schedules in conjunction with Senior Manager, Operations and the wider team. Own the project budget, problem solving and resolving potential overspend. Brief the Motion Graphics and wider teams as per project requirements. Communicate clearly and in a timely manner with clients whilst maintaining relationships. Ensure all assets are technically compliant before sending to the Designers. Ensure final deliverables are approved by relevant team members, QA’d and technically compliant. Conduct client meetings solo and represent the interests of the team. Be responsible for accurate and timely team effort tracking. Regularly work with global teams based in North America and Japan. Attend wider team meetings that fit multiple time zones. Work with the Manager of Production on maintaining and improving the operational and financial side of the workflow. Develop and maintain good working relationships with internal and external partners. Adhere to all Creative Arts processes. Qualifications Excellent organizational skills; detail-orientated, systematic and accurate. Strong ability to prioritize workload. Understands and problem-solve the implications of any feedback on the project. Fully understands the creative and the reasonings behind it. Protects the creative within budget and schedule. Proactive, uses initiative and is solution-driven. Strong communication, collaborative, and interpersonal skills. Strength in managing differences in opinion and facilitating compromise. Comfortable working at pace; flexible and adaptable to change. Discreet – Confidentiality is hugely important to our clients. Minimum 5 years’ experience as a producer working within creative team/agency. Experience delivering Motion Graphic projects. Experience with client-facing communication. Nice to Have(s): Consumer hardware or tech product launch experience. Game industry experience. MIRO experience. Knowledge of the CG and motion graphics industry. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Задачи: — Выполнение системного анализа требований, включая BRD, FRD, SRS, Use Cases и User Stories — Моделирование бизнес-процессов с использованием UML, AS-IS / TO-BE — Проектирование и описание данных через ER-диаграммы и логические модели — Анализ данных и требований в реляционных и нереляционных базах данных — Работа с интеграциями через REST API, форматы обмена и спецификации OpenAPI — Декомпозиция сложных бизнес-задач до технических требований — Чтение и написание аналитических SQL-запросов — Взаимодействие с большим количеством стейкхолдеров — Описание требований к ML и аналитическим компонентам — Построение экономических обоснований (ROI, TCO, cost-to-serve) — Анализ данных для валидации гипотез Требования: — Гражданство и локация РФ — Опыт работы в бизнесе в сфере ритейла и производства на роли бизнес/системного аналитика — Опыт работы в консалтинге в сфере управления цепями поставок и ритейла на роли бизнес/системного аналитика — Знание стека: Knowledge Space, Optimacros, Novo BI, Jume, Reshape — Опыт работы системным аналитиком от 5 лет — Желателен совмещённый опыт системного и бизнес-анализа — Опыт работы с аналитическими платформами, корпоративными системами или системами планирования — Опыт участия в сложных проектах с большим количеством данных и интеграций — Понимание событийных интеграций — Высшее образование в области информационных технологий, математики, экономики или прикладных наук — Навыки фасилитации — Опыт в Supply Chain, Demand Planning, Forecasting, ERP, APS — Опыт работы в продуктовых командах с Agile и Scrum — Понимание процессов Supply Chain Planning, S&OP, Demand Sensing — Понимание задач линейной и смешанно-целочисленной оптимизации, LP, MILP — Базовое понимание методов Operations Research для взаимодействия с разработчиками алгоритмов — Владение инструментами моделирования: Draw.io, PlantUml, Miro или аналоги — Опыт работы с Яндекс.Трекером Axenix, Яндекс.Вики Axenix или Jira, Confluence — Базовое понимание архитектуры web-приложений, backend-сервисов и ML-конвейеров — Владение инструментами бизнес-анализа: gap-анализ, моделирование бизнес-объектов — Наличие сертификаций по системному или бизнес-анализу (IIBA CBAP, CCBA, курсы по BABOK) — Обучение в области Supply Chain, Demand Planning, Operations Research Условия: — Удалённая работа — Полная занятость (full-time)

Location: Limassol, Cyprus Workplace: on-site Mayflower creates digital entertainment products used by millions of people worldwide. We combine technology, product thinking, and experimentation to build experiences that engage a global audience and shape the future of online entertainment. We’re looking for a Delivery Manager to join our Program Delivery team. In this role, you’ll own delivery processes and coordinate execution across Core (Platform), Project DevOps, Streaming, and Staff Engineers. You’ll need to understand what we’re building, why it matters, and how it works — getting into technical details, understanding dependencies and trade-offs, and using that context to help teams plan and deliver. This is a hands-on role. You’ll stay close to the work, follow through on dependencies and blockers, and work with Team Leads to keep execution moving. You’ll also connect technical teams with business stakeholders, translating business priorities into delivery plans and explaining technical constraints and their impact. Responsibilities Establish practical delivery processes, help Team Leads apply them consistently, and onboard new Team Leads into agreed practices. Keep plans, timelines, delivery status, and risks current and visible to teams and stakeholders. Align plans with available capacity, accounting for operational work and technical debt, and ensure work is sufficiently understood, decomposed, and estimated before commitments are made. Work with Engineering and Product stakeholders to resolve competing priorities and make the impact of new requests and scope changes clear. Coordinate dependencies across teams, drive resolution of blockers, and escalate with clear options and decisions needed. Drive delivery coordination for major technical initiatives, maintaining shared milestones and alignment across the teams and functions involved. Define useful delivery metrics, ensure reliable data, and follow through on improvements. Ensure delivery tools and workflows support agreed practices. You will thrive if you have: 5+ years in Delivery, Project, or Technical Program Management within software engineering environments. Experience coordinating delivery across multiple technical teams. Experience managing delivery hands-on and improving planning and execution practices. Strong skills in capacity planning, dependency management, risk management, and delivery metrics. Ability to discuss architecture, technical constraints, and trade-offs and understand their impact on delivery. Strong communication and facilitation skills, including aligning technical and business stakeholders, challenging assumptions, and resolving disagreements. An analytical mindset, ownership, and willingness to develop a deep understanding of the product and technical context. Experience with Jira, Confluence, Miro, or similar tools. Upper-intermediate or higher level of English. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family. Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free. Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases. Mindfulness & well-being support, including psychological assistance with 50% coverage. 50% coverage of school and kindergarten fees for your children. Fully covered sports benefits, and also access to in-house electric scooters and bike rentals. Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus. Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey. A culture of recognition: a peer reward program to celebrate your contributions. A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration. Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks. A strong engineering culture: international teams, corporate events, team buildings, and hackathons—because great work happens in great communities. Recruitment process HR interview (45 min). Interview with hiring manager (1 hour). Final interview (1 hour). Recommendations check. Job Offer. Recruitment process HR interview (45 min); Technical interview (1 hour); Final interview (1 hour).

-сбор и анализ требований заказчика, согласование требований. -формализация требований и проектирование решений (выявление требований, описание детальных функциональных и нефункциональных требований).

Location: Europe Workplace: Remote Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. THE ROLE As a Strategic Customer Success Manager for our Italian-speaking market, you’ll own a book of enterprise accounts across Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia. WHAT YOU'LL DO - Reporting to the Director of Customer Success of Southern EMEA and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers - As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users - You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users - You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite - Ideal for an individual who wants to expand their career with a fast-growing software company WE’D LOVE TO HEAR FROM YOU IF YOU HAVE - Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS - Experience in managing a Book of Business along with KPIs - A track record in managing risk, forecasting, and identifying growth opportunities - Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services - Successfully onboarding new clients and building key relationships in the first critical months and beyond - Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance - Light video editing using the Synthesia platform - Retention and growth of our enterprise clients - Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities - You need to be fluent in Italian and English - You are based in Europe and can sit remote. WE’D BE PARTICULARLY EXCITED IF - Experience at a fast-growing technology company - Familiarity with AI or video tools COMPENSATION We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role.