Location: Chicago, Illinois
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
We’re building Fin's Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.
If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role.
What will I be doing?
Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.
Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints.
Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.
Monitor usage & health signals proactively—identifying risks, opportunities, and expansion paths; drive intervention where needed.
Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.
Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.
Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like.
What skills do I need?
3-5 years of experience in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.
Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.
Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources.
Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).
Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.
Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.
Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.
Bonus skills & attributes
Interest in consumption or usage-based SaaS models.
Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.
Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the Greater Chicago Area is $135,300 - $161,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: San Francisco, CA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a Manager on the AI-Native GTM team at Anthropic, you'll lead a team of 5-10 Growth Account Executives responsible for driving expansion and retention across our fastest-growing AI-Native customers. You'll build and develop a high-performing team while establishing the frameworks, processes, and best practices that enable them to help customers harness the transformative potential of safe, frontier AI. In this role, you'll be responsible for growing team revenue, driving optimal commercial outcomes, and ensuring Anthropic is building long-term partnerships with the world’s fastest growing AI native startups.
Responsibilities:
Lead, coach, and develop a team of 5-10 Account Executives, providing regular feedback and guidance to drive both individual and team performance
Own team revenue targets, developing strategies to accelerate growth
Build scalable frameworks and processes for deal negotiations, account planning, quarterly business reviews, and customer health monitoring
Partner with Product, Marketing, and other GTM teams to identify and execute on strategic growth opportunities across the startup portfolio
Regularly review customer health metrics and collaborate with team members to develop action plans for at-risk accounts
Mentor team members in developing consultative sales skills, negotiation best practices, and technical understanding of AI applications
Drive operational excellence through pipeline management, forecasting accuracy, and team productivity metrics
Participate in strategic customer conversations and support Growth AEs in complex negotiations
You may be a good fit if you have:
10+ years of experience in enterprise software sales or account management, with 3+ years leading sales teams
Proven track record of consistently exceeding team revenue targets and developing high-performing account executives
Strong understanding of the startup ecosystem and experience working with high-growth technology companies
Deep expertise in strategic account planning and scaling account management processes in a fast-paced environment
Strong analytical and problem-solving skills with a data-driven approach to decision making
Excellence in cross-functional collaboration and stakeholder management
Background in technical product sales, particularly in areas like APIs, infrastructure, or ML/AI solutions
Demonstrated ability to coach and develop talent while maintaining high performance standards
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$380,000
—
$450,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Spain
Pre-Sales Consultant will be responsible for advising our Business Development & Sales teams on large, complex deals addressing technical and product questions and helping the customer understand how to implement ProgressSoft’s systems most effectively. He will be responsible for being a product specialist with deep understanding of all product integrations and enterprise features.
Responsibilities
Work closely with sales/business development team to explore sales opportunities for company’s product suite.
Liaise and discuss with customers/prospects to qualify the opportunity /lead and create a solution construct.
Assist BD/ Sales team in the qualification of customer needs & performing pre demo needs analysis.
Drive techno functional discussion in client interaction/pre-sales and appropriately capture customer requirement with maximum clarity.
SPOC for complete pre-sales cycle from requirement scoping, product fitment, solutioning, and technical proposal creation by working closely with members of the sales, delivery, product & support team.
Draft solution scope document which meets customer expectation and translate these accurately to the delivery team / product team for estimation and successful delivery mechanism.
Generate product demo scripts & scenarios and orchestration of product demo/workshop.
Manage, coordinate and execute complete bidding process of RFI and RFPs.
Develop statement of work and other contractual documents as required.
Complete any other tasks that may reasonably be required from time to time.
Requirements
Fluency in Spanish and English is a must.
Self-Initiation and know-how-to-know skills.
High level of performance.
Outstanding leadership qualities and team building skills.
Excellent communication capabilities.
Creative problem-solving skills.
Detail oriented and highly organized.
Excellent follow-up skills.
Bold travel schedule (up to 30%).
Strong written and verbal communication skills to represent the company in a favorable manner.
Highly motivated and able to influence and motivate others.
Ability to work under pressure.
Prepare SWOT analysis on solution offering and should be able to position company’s products against the competition in various geographies.
Good knowledge of global real-time, rails, retail payments and payments landscape.
Fair understanding of Real-time Payments globally including I PSD2, Open Banking, Payment Hub, SWIFT, SEPA.
Hands on experience to preparing power point presentations, document and analysis report.
Ability to initiate conversations and make a lasting impact.
Should be regularly updated with the market knowledge on the payment domain and progress at various relevant geographies.
Location: Uzbekistan
Pre-Sales Consultant will be responsible for advising our Business Development & Sales teams on large, complex deals addressing technical and product questions and helping the customer understand how to implement ProgressSoft’s systems most effectively. He will be responsible for being a product specialist with deep understanding of all product integrations and enterprise features.
Responsibilities
Work closely with sales/business development team to explore sales opportunities for company’s product suite.
Liaise and discuss with customers/prospects to qualify the opportunity /lead and create a solution construct.
Assist BD/ Sales team in the qualification of customer needs & performing pre demo needs analysis.
Drive techno functional discussion in client interaction/pre-sales and appropriately capture customer requirement with maximum clarity.
SPOC for complete pre-sales cycle from requirement scoping, product fitment, solutioning, and technical proposal creation by working closely with members of the sales, delivery, product & support team.
Draft solution scope document which meets customer expectation and translate these accurately to the delivery team / product team for estimation and successful delivery mechanism.
Generate product demo scripts & scenarios and orchestration of product demo/workshop.
Manage, coordinate and execute complete bidding process of RFI and RFPs.
Develop statement of work and other contractual documents as required.
Complete any other tasks that may reasonably be required from time to time.
Requirements
Fluency in Russian and English is a must.
Self-Initiation and know-how-to-know skills.
High level of performance.
Outstanding leadership qualities and team building skills.
Excellent communication capabilities.
Creative problem-solving skills.
Detail oriented and highly organized.
Excellent follow-up skills.
Bold travel schedule (up to 30%).
Strong written and verbal communication skills to represent the company in a favorable manner.
Highly motivated and able to influence and motivate others.
Ability to work under pressure.
Prepare SWOT analysis on solution offering and should be able to position company’s products against the competition in various geographies.
Good knowledge of global real-time, rails, retail payments and payments landscape.
Fair understanding of Real-time Payments globally including I PSD2, Open Banking, Payment Hub, SWIFT, SEPA.
Good knowledge of the CIS and Central Asian payments landscape is highly preferred.
Hands on experience to preparing power point presentations, document and analysis report.
Ability to initiate conversations and make a lasting impact.
Should be regularly updated with the market knowledge on the payment domain and progress at various relevant geographies.
Location: London
Workplace: OnSite
About Clarity
Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting-edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences.
We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month-on-month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper growth AI company and redefine an industry.
We’re seeking a Product Manager to lead our Voice of the Customer (VoC) product — a core part of Clarity’s platform that turns customer feedback and conversations into actionable insights. This is a unique opportunity for someone passionate about data-driven experience design, AI analytics, and product strategy in the CX space.
Role Overview
As a Product Manager for Voice of the Customer, you’ll own the product vision, strategy, and roadmap for Clarity’s VoC solution. You’ll work cross-functionally with engineering, design, and AI teams to transform real-time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale.
You’ll define how organizations collect, interpret, and act on customer sentiment — shaping a product that bridges customer experience, analytics, and automation.
Responsibilities
- Own the product strategy and roadmap for Clarity’s Voice of the Customer platform.
- Collaborate with design, AI, and engineering teams to deliver features that turn customer feedback into actionable intelligence.
- Define KPIs, measure adoption and impact, and use data to guide product decisions.
- Work closely with customers and partners to understand pain points, validate hypotheses, and translate insights into product priorities.
- Partner with marketing and GTM teams to position and launch VoC capabilities effectively.
- Collaborate with the AI and data science teams to enhance sentiment analysis, topic detection, and trend dashboards.
- Prioritize initiatives that integrate VoC insights with other Clarity modules (Agent Assist, Inbox, Analytics).
- Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI-driven CX intelligence.
Requirements
- 5+ years of experience in product management, ideally in CX, analytics, or SaaS platforms.
- Strong understanding of Voice of the Customer, feedback systems, and customer experience analytics.
- Experience working with AI/ML, NLP, or data visualization products is a strong plus.
- Proven ability to turn customer insights into clear, measurable product outcomes.
- Excellent communication and stakeholder management skills; comfortable aligning across technical and business teams.
- Analytical mindset, with experience using data to inform prioritization and feature development.
- Bachelor’s degree in business, engineering, computer science, or related field (MBA or equivalent experience preferred).
Why Clarity?
- Shape the future of AI-powered customer experience analytics.
- Freedom to experiment, define, and scale a product that impacts thousands of users.
- Competitive compensation, equity, and benefits.
- Work with a collaborative, impact-driven team that values creativity, speed, and clarity in execution.
Location: India
We are offering a driven and innovative individual an opportunity to become part of our company (Safegraph) as a SEO Specialist. We are looking to add new people to our ever-growing team and are seeking to find people to grow along with us!
Do you think outside the box? Are you driven? Do you wake up daily desiring to win? Do you want to create a strong marketing program and brand image? Well, if so, we encourage you to apply with us as this is a place where we will help you to thrive in our growing enterprise.
We Are Looking For Someone Who Can:
Create marketing strategies with a focus on lead generation.
Take ownership in developing and executing SEO campaigns.
Manage and keep fresh content on our website.
Analyze website conversation rates and the effectiveness of promotions.
Utilize Google ads to drive a variety of online marketing campaigns
Work with the product development team to estimate product demand.
Requirements
The Ideal Candidate Has:
Experience of planning successful product launches and events.
Has between 5 to 8 years of experience.
Previous experience in running successful SEO campaigns.
Knowledge of market-related business practices, including content development, market research and budgeting.
Has some technical knowledge of Wordpress, Google Suite and the Adobe Creative Suite.
Previous experience with SEO programs (Google Analytics)
An outgoing personality and enjoys working with a dynamic team.
What We Offer:
A fully remote environment: Flexibility to work from anywhere.
A great environment is everything: The opportunity to work with a successful, dynamic and ever-growing organization.
We care about your growth: Work with a team that cares about your personal and professional development.
Location: Madrid
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Paris
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Costa Rica; El Salvador; Uruguay; Peru; Ecuador
About Our Client
Our Client is a fast-growing vehicle shipping and logistics company redefining how people move vehicles across North America. Their digital ecosystem includes high-converting landing pages, advanced tracking systems, and SEO-driven content. We’re looking for people who combine technical precision with creative execution to help us build the future of vehicle logistics.
The Role
We’re looking for a WordPress Developer with a strong UX focus who can design, build, and optimize websites and landing pages that convert. You’ll manage site performance, implement automations, and ensure every experience is seamless, responsive, and visually aligned with our brand. This is a hands-on role that blends web development, UX, and marketing technology.
Key Responsibilities
· Develop, maintain, and optimize WordPress websites including custom themes, landing pages, and campaign microsites.
· Build and integrate automation systems such as booking forms, CRMs, APIs, and lead capture workflows.
· Apply UX principles to ensure designs are intuitive, accessible, and conversion-focused.
· Ensure all pages meet Core Web Vitals, mobile-first design, and accessibility standards.
· Implement and troubleshoot HTML, CSS, JavaScript, and PHP elements.
· Manage GA4, Google Tag Manager, and Search Console for accurate tracking and event setup.
· Configure and test conversion tracking and analytics integrations.
· Maintain consistent branding, formatting, and responsiveness across all pages.
· Execute technical tasks such as redirects, schema markup, site migrations, and caching improvements.
· Collaborate with marketing and design teams to bring new campaigns to life quickly and effectively.
Requirements
· 3–5 years of hands-on experience in WordPress development and UX design.
· Expert in HTML, CSS, JavaScript, and PHP with the ability to build and troubleshoot custom code.
· Experience developing custom themes and integrating third-party tools or CRMs like HubSpot or Salesforce.
· Familiar with Elementor, Oxygen, or similar page builders.
· Knowledge of GA4, GTM, Search Console, and event-based tracking.
· Skilled in optimizing Core Web Vitals, structured data, and site performance.
· Familiar with CDN management, caching, DNS, and SSL.
· Proactive problem-solver who works independently and documents processes clearly.
· Excellent communication skills and collaboration mindset.
· (Bonus) Experience with n8n, Zapier, or other automation platforms.
· (Bonus) Background in automotive, logistics, or B2B industries.
Tools You’ll Use
WordPress | GA4 | Google Tag Manager | Google Search Console | HubSpot | SEMrush | ClickUp | Google Drive | OneDrive | Slack
Benefits
· Competitive compensation
· Full-time remote position with flexible working hours.
· Opportunity to build and optimize the digital foundation of a growing brand.
· A collaborative environment focused on innovation, UX, and automation.
· Room for growth into senior technical or marketing strategy roles.
How to Apply
To apply, please include examples of live websites or projects showcasing your development and UX work.
Location: Mexico
About Our Client
Our Client is a fast-growing vehicle shipping and logistics company redefining how people move vehicles across North America. Their digital ecosystem includes high-converting landing pages, advanced tracking systems, and SEO-driven content. We’re looking for people who combine technical precision with creative execution to help us build the future of vehicle logistics.
The Role
We’re looking for a WordPress Developer with a strong UX focus who can design, build, and optimize websites and landing pages that convert. You’ll manage site performance, implement automations, and ensure every experience is seamless, responsive, and visually aligned with our brand. This is a hands-on role that blends web development, UX, and marketing technology.
Key Responsibilities
· Develop, maintain, and optimize WordPress websites including custom themes, landing pages, and campaign microsites.
· Build and integrate automation systems such as booking forms, CRMs, APIs, and lead capture workflows.
· Apply UX principles to ensure designs are intuitive, accessible, and conversion-focused.
· Ensure all pages meet Core Web Vitals, mobile-first design, and accessibility standards.
· Implement and troubleshoot HTML, CSS, JavaScript, and PHP elements.
· Manage GA4, Google Tag Manager, and Search Console for accurate tracking and event setup.
· Configure and test conversion tracking and analytics integrations.
· Maintain consistent branding, formatting, and responsiveness across all pages.
· Execute technical tasks such as redirects, schema markup, site migrations, and caching improvements.
· Collaborate with marketing and design teams to bring new campaigns to life quickly and effectively.
Requirements
· 3–5 years of hands-on experience in WordPress development and UX design.
· Expert in HTML, CSS, JavaScript, and PHP with the ability to build and troubleshoot custom code.
· Experience developing custom themes and integrating third-party tools or CRMs like HubSpot or Salesforce.
· Familiar with Elementor, Oxygen, or similar page builders.
· Knowledge of GA4, GTM, Search Console, and event-based tracking.
· Skilled in optimizing Core Web Vitals, structured data, and site performance.
· Familiar with CDN management, caching, DNS, and SSL.
· Proactive problem-solver who works independently and documents processes clearly.
· Excellent communication skills and collaboration mindset.
· (Bonus) Experience with n8n, Zapier, or other automation platforms.
· (Bonus) Background in automotive, logistics, or B2B industries.
Tools You’ll Use
WordPress | GA4 | Google Tag Manager | Google Search Console | HubSpot | SEMrush | ClickUp | Google Drive | OneDrive | Slack
Benefits
· Competitive compensation
· Full-time remote position with flexible working hours.
· Opportunity to build and optimize the digital foundation of a growing brand.
· A collaborative environment focused on innovation, UX, and automation.
· Room for growth into senior technical or marketing strategy roles.
How to Apply
To apply, please include examples of live websites or projects showcasing your development and UX work.
Location: Colombia
About Our Client
Our Client is a fast-growing vehicle shipping and logistics company redefining how people move vehicles across North America. Their digital ecosystem includes high-converting landing pages, advanced tracking systems, and SEO-driven content. We’re looking for people who combine technical precision with creative execution to help us build the future of vehicle logistics.
The Role
We’re looking for a WordPress Developer with a strong UX focus who can design, build, and optimize websites and landing pages that convert. You’ll manage site performance, implement automations, and ensure every experience is seamless, responsive, and visually aligned with our brand. This is a hands-on role that blends web development, UX, and marketing technology.
Key Responsibilities
· Develop, maintain, and optimize WordPress websites including custom themes, landing pages, and campaign microsites.
· Build and integrate automation systems such as booking forms, CRMs, APIs, and lead capture workflows.
· Apply UX principles to ensure designs are intuitive, accessible, and conversion-focused.
· Ensure all pages meet Core Web Vitals, mobile-first design, and accessibility standards.
· Implement and troubleshoot HTML, CSS, JavaScript, and PHP elements.
· Manage GA4, Google Tag Manager, and Search Console for accurate tracking and event setup.
· Configure and test conversion tracking and analytics integrations.
· Maintain consistent branding, formatting, and responsiveness across all pages.
· Execute technical tasks such as redirects, schema markup, site migrations, and caching improvements.
· Collaborate with marketing and design teams to bring new campaigns to life quickly and effectively.
Requirements
· 3–5 years of hands-on experience in WordPress development and UX design.
· Expert in HTML, CSS, JavaScript, and PHP with the ability to build and troubleshoot custom code.
· Experience developing custom themes and integrating third-party tools or CRMs like HubSpot or Salesforce.
· Familiar with Elementor, Oxygen, or similar page builders.
· Knowledge of GA4, GTM, Search Console, and event-based tracking.
· Skilled in optimizing Core Web Vitals, structured data, and site performance.
· Familiar with CDN management, caching, DNS, and SSL.
· Proactive problem-solver who works independently and documents processes clearly.
· Excellent communication skills and collaboration mindset.
· (Bonus) Experience with n8n, Zapier, or other automation platforms.
· (Bonus) Background in automotive, logistics, or B2B industries.
Tools You’ll Use
WordPress | GA4 | Google Tag Manager | Google Search Console | HubSpot | SEMrush | ClickUp | Google Drive | OneDrive | Slack
Benefits
· Competitive compensation
· Full-time remote position with flexible working hours.
· Opportunity to build and optimize the digital foundation of a growing brand.
· A collaborative environment focused on innovation, UX, and automation.
· Room for growth into senior technical or marketing strategy roles.
How to Apply
To apply, please include examples of live websites or projects showcasing your development and UX work.
Location: Brazil
About Our Client
Our Client is a fast-growing vehicle shipping and logistics company redefining how people move vehicles across North America. Their digital ecosystem includes high-converting landing pages, advanced tracking systems, and SEO-driven content. We’re looking for people who combine technical precision with creative execution to help us build the future of vehicle logistics.
The Role
We’re looking for a WordPress Developer with a strong UX focus who can design, build, and optimize websites and landing pages that convert. You’ll manage site performance, implement automations, and ensure every experience is seamless, responsive, and visually aligned with our brand. This is a hands-on role that blends web development, UX, and marketing technology.
Key Responsibilities
· Develop, maintain, and optimize WordPress websites including custom themes, landing pages, and campaign microsites.
· Build and integrate automation systems such as booking forms, CRMs, APIs, and lead capture workflows.
· Apply UX principles to ensure designs are intuitive, accessible, and conversion-focused.
· Ensure all pages meet Core Web Vitals, mobile-first design, and accessibility standards.
· Implement and troubleshoot HTML, CSS, JavaScript, and PHP elements.
· Manage GA4, Google Tag Manager, and Search Console for accurate tracking and event setup.
· Configure and test conversion tracking and analytics integrations.
· Maintain consistent branding, formatting, and responsiveness across all pages.
· Execute technical tasks such as redirects, schema markup, site migrations, and caching improvements.
· Collaborate with marketing and design teams to bring new campaigns to life quickly and effectively.
Requirements
· 3–5 years of hands-on experience in WordPress development and UX design.
· Expert in HTML, CSS, JavaScript, and PHP with the ability to build and troubleshoot custom code.
· Experience developing custom themes and integrating third-party tools or CRMs like HubSpot or Salesforce.
· Familiar with Elementor, Oxygen, or similar page builders.
· Knowledge of GA4, GTM, Search Console, and event-based tracking.
· Skilled in optimizing Core Web Vitals, structured data, and site performance.
· Familiar with CDN management, caching, DNS, and SSL.
· Proactive problem-solver who works independently and documents processes clearly.
· Excellent communication skills and collaboration mindset.
· (Bonus) Experience with n8n, Zapier, or other automation platforms.
· (Bonus) Background in automotive, logistics, or B2B industries.
Tools You’ll Use
WordPress | GA4 | Google Tag Manager | Google Search Console | HubSpot | SEMrush | ClickUp | Google Drive | OneDrive | Slack
Benefits
· Competitive compensation
· Full-time remote position with flexible working hours.
· Opportunity to build and optimize the digital foundation of a growing brand.
· A collaborative environment focused on innovation, UX, and automation.
· Room for growth into senior technical or marketing strategy roles.
How to Apply
To apply, please include examples of live websites or projects showcasing your development and UX work.
Location: Argentina
About Our Client
Our Client is a fast-growing vehicle shipping and logistics company redefining how people move vehicles across North America. Their digital ecosystem includes high-converting landing pages, advanced tracking systems, and SEO-driven content. We’re looking for people who combine technical precision with creative execution to help us build the future of vehicle logistics.
The Role
We’re looking for a WordPress Developer with a strong UX focus who can design, build, and optimize websites and landing pages that convert. You’ll manage site performance, implement automations, and ensure every experience is seamless, responsive, and visually aligned with our brand. This is a hands-on role that blends web development, UX, and marketing technology.
Key Responsibilities
· Develop, maintain, and optimize WordPress websites including custom themes, landing pages, and campaign microsites.
· Build and integrate automation systems such as booking forms, CRMs, APIs, and lead capture workflows.
· Apply UX principles to ensure designs are intuitive, accessible, and conversion-focused.
· Ensure all pages meet Core Web Vitals, mobile-first design, and accessibility standards.
· Implement and troubleshoot HTML, CSS, JavaScript, and PHP elements.
· Manage GA4, Google Tag Manager, and Search Console for accurate tracking and event setup.
· Configure and test conversion tracking and analytics integrations.
· Maintain consistent branding, formatting, and responsiveness across all pages.
· Execute technical tasks such as redirects, schema markup, site migrations, and caching improvements.
· Collaborate with marketing and design teams to bring new campaigns to life quickly and effectively.
Requirements
· 3–5 years of hands-on experience in WordPress development and UX design.
· Expert in HTML, CSS, JavaScript, and PHP with the ability to build and troubleshoot custom code.
· Experience developing custom themes and integrating third-party tools or CRMs like HubSpot or Salesforce.
· Familiar with Elementor, Oxygen, or similar page builders.
· Knowledge of GA4, GTM, Search Console, and event-based tracking.
· Skilled in optimizing Core Web Vitals, structured data, and site performance.
· Familiar with CDN management, caching, DNS, and SSL.
· Proactive problem-solver who works independently and documents processes clearly.
· Excellent communication skills and collaboration mindset.
· (Bonus) Experience with n8n, Zapier, or other automation platforms.
· (Bonus) Background in automotive, logistics, or B2B industries.
Tools You’ll Use
WordPress | GA4 | Google Tag Manager | Google Search Console | HubSpot | SEMrush | ClickUp | Google Drive | OneDrive | Slack
Benefits
· Competitive compensation
· Full-time remote position with flexible working hours.
· Opportunity to build and optimize the digital foundation of a growing brand.
· A collaborative environment focused on innovation, UX, and automation.
· Room for growth into senior technical or marketing strategy roles.
How to Apply
To apply, please include examples of live websites or projects showcasing your development and UX work.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: US / Remote
Workplace: remote
About the Company
One of the fastest-growing and most trusted companies in blockchain security, CertiK is a true market leader. To date, CertiK has worked with over 4,798 clients, secured over $597 billion worth of digital assets, and has monitored over 17,000 projects. Our clients include leading projects such as Aave, Polygon, Yearn, and Chiliz.
Investors = Insight Partners, Sequoia, Tiger Global, Coatue Management, Lightspeed, Advent International, SoftBank, Hillhouse Capital, Goldman Sachs, Shunwei Capital, IDG Capital, Wing, Legend Star, Danhua Capital and other investors.
About the Role
We are seeking an experienced Solidity Compiler Frontend Engineer to join our team working on cutting-edge blockchain compiler infrastructure and formal verification tools. You will participate in developing and optimizing the frontend components of Solidity compilation pipelines, with a focus on static analysis, type checking, and integration with formal verification systems.
Responsibilities
Design and implement frontend components for the Solidity compiler, including lexical analysis, parsing, AST generation, and semantic analysis.
Optimize compiler performance and improve error reporting and diagnostics.
Develop integration layers between the Solidity compiler and formal verification tools.
Contribute to the evolution of Solidity language features and specification.
Collaborate with security researchers to implement static analysis and security checks.
Maintain and improve existing compiler infrastructure and tooling.
Requirements
3+ years of professional experience in Solidity compiler development or related compiler projects (e.g., EVM-based languages, smart contract compilers)
Strong proficiency in Java with deep understanding of Java based compiler development and optimization
Solid foundation in compiler theory, including parsing techniques, type systems, and intermediate representations
Experience with formal methods or formal verification tools (e.g., SMT solvers, theorem provers, or verification frameworks)
Strong understanding of the Ethereum Virtual Machine (EVM) and smart contract execution models
Excellent problem-solving skills and attention to detail
Preferred Qualifications
Experience with LLVM or similar compiler infrastructure
Knowledge of programming language semantics and type theory
Contributions to open-source compiler projects
Experience with Solidity or other blockchain programming languages
What We Offer
Opportunity to shape the national conversation on blockchain and security.
Collaborate with industry-leading security researchers, technologists, and global institutions.
Flexible work environment and mission-driven culture.
Compensation: If the role is performed in the US, the target annual compensation is $140,000 - $220,000. The exact compensation at which this job is filled will be determined by the skills and experience of qualified candidates.
#blockchain
#startups
#hiring
CertiK accepts applications for this position on an ongoing basis.
CertiK is proud to offer medical, vision, and dental insurance, 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, and other benefits to all full-time employees, along with flexible paid time off and holidays. CertiK also offers a variable commission program for business development sales roles.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
CertiK is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law.
CertiK will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
All CertiK employees are expected to actively support diversity on their teams, and in the Company.
Location: Chicago, Illinois
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
As a MidMarket Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
This is a seat at the centre of the biggest shift selling has seen in decades. You'll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You'll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you're not just talking about the technology, you're operating on it. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
Evangelize AI transformation by spearheading the growth and adoption of Fin across your given territory
With access to the best internal AI tooling and enablement the market, maintain category leading and differentiating knowledge of AI as the category evolves
Manage the full sales cycle, from prospecting to close, through a highly consultative sales approach
Regardless of your segment, manage a varying volume complex 6 figure new business deals (at Fin, large and xl deals exist in every segment)
Articulate Fin's value and differentiation using the Command of the Message framework / MEDDPICC. If this is new to you, you will be trained on this leading sales methodology
Learn from sales leaders how to drive true control of your business; from QBR, territory planning and weekly / monthly forecasting.
Partner with Sales Leaders, Sales Engineers and the wider solutions team to win flagship logos in the market
Represent the voice of the customer to cross-functional partners, including R&D, Product, and Marketing
What skills do I need?
4+ years experience as an Account Executive
2+ years of SaaS experience selling similar products
Experience meeting and exceeding quota in a closing role, with a track record of selling SaaS or DBaaS
Experience, passion and success in outbound prospecting
Strong sales acumen and a general interest in the businesses you work with
Experience selling products with technical complexity or thorough implementation (bonus to have)
AI fluent and/or deep interest in AI tooling
Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
Exhibits a growth mindset, intellectual curiosity, and ambition
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the Greater Chicago Area is $203,500
-
$243,058. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Remote
Workplace: Remote
We are building AI to simulate the world through merging art and science.
We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.
World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.
Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.
*Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers.
ABOUT THE ROLE
We're looking for an Engineering Manager to lead the team responsible for Runway's product platform and API. You should have experience growing high-performing engineering teams and be deeply interested in the intersection of product development, APIs, and distributed systems. You will will manage our current and growing team of 5.
You’ll have a chance to work closely with our product engineering, product management, and finance teams to build low-latency, high-reliability APIs for our AI-powered creation tools as well as the infrastructure to support them.
A PEEK AT OUR TECHNICAL STACK
Our API endpoints for real-time collaboration and media asset management is written in TypeScript, and runs in ECS containers on AWS Fargate. We leverage multiple AWS-native components, such as S3, CloudFront, Lambda, Kinesis, and SQS, as building blocks of our infrastructure.
Our inference backend is written in Python (PyTorch, TorchScript), and is deployed across multiple clusters / cloud providers. We use Kubernetes for container orchestration, and k8s-native components such as Flyte, Kueue, and Kyverno efficient job orchestration. We invest in prometheus and grafana for monitoring, and Terraform to manage our infrastructure.
WHAT YOU’LL DO
- Drive platform strategy and architecture for our TypeScript-based API infrastructure, ensuring code quality, maintainability, and scalability as we grow
- Own the public API domain end-to-end, from technical architecture to revenue growth, ensuring it's a high-quality, revenue-generating platform that developers love
- Manage our data and analytics infrastructure, ensuring data integrity, security, and accessibility for teams across the company
- Lead and grow a team of 4-6 platform engineers, fostering a culture of technical excellence, collaboration, and continuous improvement
- Partner with Product Engineering teams to unblock new feature launches, providing platform support and ensuring smooth integration between frontend experiences and backend capabilities
- Own critical data pipelines and metrics that power business decisions across Finance (cost-of-sales, revenue attribution), Support (usage analytics, error tracking), and Product (feature adoption, performance metrics)
- Work cross-functionally with leadership to set priorities, communicate progress, and align platform investments with business goals
WHAT YOU’LL NEED
- 2+ years of experience in an engineering manager or team lead role, with a track record of building and scaling high-performing teams
- 5+ years of hands-on engineering experience, with specific expertise operating TypeScript services in the cloud (AWS/GCP/Azure)
- Strong product sensibility and business acumen – you understand how technical decisions impact revenue, customer satisfaction, and company metrics
- Experience owning revenue-generating platforms or products, with an understanding of API economics, usage-based pricing, and developer experience
- Solid foundation in data engineering and analytics, including experience with metrics pipelines, data modeling, and business intelligence tooling
- Database expertise, particularly in managing production databases at scale, data migrations, and ensuring data integrity
- Excellent cross-functional communication skills – you can translate technical concepts for business teams, explain business constraints to engineers, and build consensus across diverse stakeholders
- Comfort with ambiguity and rapid iteration – you can make smart trade-offs between perfect and good-enough in a fast-moving startup environment
- Empathetic and inclusive leadership style that empowers engineers to do their best work
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
WORKING AT RUNWAY
Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you.
We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.
More about Runway
- Universal World Simulator https://runwayml.com/world-simulator.html
- GWM-1 https://runwayml.com/research/introducing-runway-gwm-1
- Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5
- General World Models https://runwayml.com/research/introducing-general-world-models
- Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section
- Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section
- Runway Studios https://runwayml.com/studios
We're excited to be recognized as a best place to work:
Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024
San Francisco, CA
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