Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
- Scale The Function: Lead, coach, and develop a high-caliber SE team, providing guidance, assigning projects and ensuring technical excellence. Conduct regular performance evaluations, foster professional growth, and coach team members to reach their full potential.
- Player-Coach: Be a true player-coach who stays in the work: own your own enterprise deals as an individual contributor, running discovery, demos, and technical deep dives alongside your team, while leading and growing a team of high-growth enterprise SEs. Set the bar by example, jump into the most strategic cycles, and turn what you learn in the field into coaching and playbooks that raise the whole team. As the team grows, become a strategic leader and more manager focused.
- GTM Technical Expert: Guide your team in designing and delivering compelling technical demos and proofs of concept for Sierra’s platform, providing technical solutions to customer challenges, and addressing technical questions throughout the sales cycle.
- Cross-Functional Work: Partner closely with Sales, Product, and Agent Engineering teams to define best practices, playbooks, and repeatable processes that enable your team and partnership to scale beyond 1:1 customer interactions.
- Lead & Support Customers: Act as a technical leader in early-stage customer conversations, helping your team understand, anticipate, and solve customer needs to advance Sierra’s industry-leading AI solutions.
WHAT YOU'LL BRING
- 5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales, with at least 3+ years in a leadership capacity.
- Experience developing frameworks for how SEs partner with Sales, Product, and Engineering to deliver impact efficiently across accounts.
- History of establishing metrics and systems that measure SE impact on pipeline health, win rates, and customer adoption.
- Track record of leading presales processes and supporting enterprise and strategic sales cycles from discovery through close.
- Ability to translate customer business problems into Sierra’s technical solutions and clearly communicate to both technical and non-technical stakeholders across complex organizations.
EVEN BETTER
- Experience building Sales Engineering orgs in emerging categories (e.g., AI, data, security).
- Comfort with workflows, AI and ML concepts, APIs/webhooks, and JSON.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
B2B iGaming-стартап (iGaming-агрегатор и геймификация) ищет Sales Manager (лидген) для поиска операторов. — Опыт в продажах IT-услуг или affiliate от 1 года;
УдалённоГеография найма не уточнена
JКомпания не указана
40
Управление вакансиями скоро появится
Скрытые компании и отметки о просмотре ещё не подключены.
• Искать и привлекать новых B2B-клиентов, заинтересованных в услугах веб-разработки. • Выявлять потенциальных заказчиков и выходить на лиц, принимающих решения.
Location: Berlin Office; Germany
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
ABOUT THE ROLE
Your goal will be to build DACH into n8n's most predictable Enterprise sales region - developing a team of high-performing Enterprise AEs, instilling forecast and pipeline discipline, and creating a repeatable operating model that wins complex, multi-stakeholder deals
To make that happen, you'll be hands-on in coaching, deal inspection, and team development day-to-day, while staying close enough to strategic deals and customer executives to raise the bar on how we qualify, forecast, and win.
What you’ll be doing
DEVELOPING A HIGH-PERFORMING, PREDICTABLE DACH TEAM
- Coach and develop a team of Enterprise AEs through structured 1:1s, field coaching, and deal reviews – raising both the floor and the ceiling on individual performance
- Build a rigorous forecasting and pipeline management cadence that makes DACH's numbers predictable quarter over quarter, not dependent on late-quarter heroics
- Create a repeatable operating model – clear playbooks, MEDDIC/MEDDPICC-based deal inspection, and coaching rhythms – DACH's execution shouldn’t rely on you personally driving every strategic deal
- Hire, onboard, and scale the team over time, establishing career paths and succession plans as the region grows
SETTING THE STRATEGY FOR THE DACH TERRITORY
- Prioritize and run the DACH Enterprise territory with focus – balancing new logo pursuits with expansion plays where community signals are strong
- Set the strategy for the team's most complex enterprise cycles, from discovery to close, staying close enough to coach without taking the pen
- Elevate sales methodology adoption (MEDDIC/MEDDPICC), ensuring meticulous qualification, mutual action plans, and disciplined inspection of technical + business wins
BUILDING A STRATEGIC, MULTI-THREADED SELLING MOTION
- Build a strategic selling culture that shifts the team from “running opportunities” to multi-threaded, value-led enterprise execution
- Orchestrate executive engagement across DACH accounts – aligning economic buyers, champions, and technical evaluators to keep momentum and unblock deals
- Run high-quality deal reviews and QBRs that sharpen strategy, elevate coaching moments, and improve win rates, cycle time, and forecast accuracy
PARTNERING ACROSS THE BUSINESS
- Collaborate cross-functionally (Solutions Engineering, Customer Success, Marketing, RevOps, Product) to refine messaging for technical buyers, strengthen the enterprise playbook, and remove friction in the sales process
REQUIREMENTS
MUST HAVES
- 🏆 Enterprise sales leadership: 5+ years in frontline sales management, leading ICs through complex, multi-threaded enterprise deals
- 🔎 MEDDIC/MEDDPICC mastery: Deep, practical command of MEDDIC/MEDDPICC and a track record coaching teams to adopt it with real inspection
- 📈 Forecast & pipeline rigor: Track record running a disciplined forecasting and pipeline management cadence that makes revenue predictable, not reactive
- 🧠 Strategic deal management: You’re fluent in qualification, mutual action plans, champion building, and executive alignment in longer-cycle deals
- 🎙️ Executive presence: You confidently engage senior stakeholders, run tight meetings, and set a high bar for clarity, urgency, and outcomes
- 🧑🏫 Coaching & talent development: You level up AEs through structured coaching, field observation, and actionable feedback
- 🧩 Multi-stakeholder navigation: You’re skilled at aligning technical and economic buyers, de-escalating conflict, and maintaining deal momentum
- 🇩🇪 DE location: You’re based in Germany and happy being on-site with customers
- 🔧 Technical-buyer credibility: Experience selling into technical stakeholders and navigating evaluation-heavy sales motions
NICE-TO-HAVES
- 🖥️ Open-source / PLG experience: You understand how community and bottoms-up adoption influence enterprise outcomes and how to partner with that motion
- 🌉 Developer / infra SaaS background: Experience in DevOps, SecOps, IT Ops, data, infrastructure, or adjacent categories
- 💡 Scrappy startup mindset: You’ve scaled in environments where playbooks are evolving and you enjoy building structure without slowing teams down
- 📊 Operational excellence: Strong instincts for clean forecasting, pipeline hygiene, and turning data into coaching and better execution
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: Budapest, Hungary
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.
Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.
As our new Inside Sales Representative you will manage the entire sales cycle, from lead generation to closing deals, by engaging with prospective Wolt merchants over the phone. You will have a direct impact on Wolt’s growth by identifying and onboarding new restaurants.
What you’ll be doing
Day-to-day in this role you’ll work with:
Lead Generation & Acquisition:
Research and target potential Wolt merchants across Hungary
Execute outbound cold calls to generate new business opportunities and build a strong sales pipeline.
Relationship Building:
Build and maintain strong, long-term relationships with our Wolt merchants for mutual success.
Engage with merchants to understand their needs and present Wolt as the ideal solution.
Sales Performance:
Meet and exceed sales targets by consistently closing new partnerships with Wolt merchants.
Track and report on KPIs, such as the number of calls, virtual meetings, and Wolt merchants onboarded.
Coordination & Documentation:
Ensure smooth onboarding of new Wolt merchants by organizing and maintaining accurate documentation in our CRM.
Work closely with internal teams to streamline processes and guarantee a seamless experience for Wolt merchants.
Attention to detail is required
Our humble expectations
Have 1–2 years of B2B consultative sales experience and a Bachelor’s degree or equivalent, executing day-to-day independently and seeking guidance on complex deals.
Have the charm, empathy and honesty to build strong relationships.
Are used to high-performance, high-expectation cultures.
You have a great track record in B2B consultative sales and are a superstar deal closer.
Take a hands-on, proactive approach to getting stuff done and seeing things through.
Have fluent and persuasive written and spoken communication skills in Hungarian and conversational level English knowledge
Are entrepreneurial, innovative, and good at solving problems.
Can adapt quickly in a rapidly changing market.
You plan ahead and have structure to your work - you develop strategies for how to succeed in your markets and go hunting with purpose and planning.
What’s in it for you
🌍 Independent work in a dynamic, international team
💳 SZÉP-card
🏥 Private health insurance
🏋️ All You Can Move card (self-financed)
💙 Employee Assistance Programme - therapy and wellbeing
% Discount on your Wolt orders
👶 Extended parental leave for fathers: 16 weeks total
💻 Modern work equipment
🫶 Volunteer day
🍿 Snacks & drinks in the office
🏡 Hybrid working model
Why you’ll love it
🚀Global and growing fast:
Be part of a fast-moving scaleup
🤩Ride of a lifetime:
Accelerate your career and build your sales skills
💪Instant impact:
Take ownership and make a difference
💙Big hearts and small egos:
Surround yourself with smart, friendly people
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!
We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Задачи:
— Работать напрямую с командами продаж Americas (от AE до старших вице-президентов) для роста и формирования бизнеса, сочетая аналитический и операционный опыт
— Сотрудничать с руководством продаж для обеспечения сильного операционного ритма вокруг прогнозирования, управления воронкой, управления аккаунтами и отчетности по продажам
— Вести еженедельную отчетность, предоставляющую обзор состояния бизнес-сегмента и выявляющую потенциальные проблемы в производительности
— Обеспечивать ответственность за ключевые показатели дохода от продаж в течение квартала
— Применять аналитические и проблемно-решающие навыки, работая с большими наборами данных и инициативами для достижения краткосрочных и долгосрочных целей по доходам
— Проводить квартальные бизнес-обзоры (QBR) для лидеров сегментов и менеджмента, охватывая результаты предыдущего квартала и прогресс
— Определять области для улучшения и управлять/выполнять разовые проекты, связанные со стратегией и операциями продаж
— Взаимодействовать и влиять на кросс-функциональных заинтересованных лиц для выявления и реализации кейсов, направленных на рост выручки
— Поддерживать команды продаж в запросах по котировкам и управлению аккаунтами, работать с внутренними системами и процессами (например, SFDC, CPQ, Clari)
— Сотрудничать с внутренними партнерами (Order Management, Deal Desk, Finance, Sales Management, Product Ops) для эффективного исполнения и анализа причин эскалаций
— Разрабатывать план выхода на рынок (GTM), включая создание справедливых территорий продаж и работу с командами по квотам и целям PG
— Поддерживать процедуры закрытия квартала и месяца, включая эскалации по бронированию, обслуживание SFDC, устранение системных проблем
Требования:
— 5-7+ лет опыта в Sales Operations или аналогичной роли
— Степень бакалавра или эквивалентный опыт работы
— Продвинутые коммуникативные навыки и способность взаимодействовать напрямую с вице-президентами по продажам
— Опыт работы в Sales Operations с Tier1 стратегическими аккаунтами в Америке и построении GTM планов и территориальном планировании
— Предпочтительный технический опыт: Salesforce CRM, CPQ и модули Renewals
— Опыт работы с Clari Forecasting, Claude Code/CoWork Skill, продвинутый Excel и Google Sheets
— Сильные навыки отчетности по доходам и аналитики продаж/финансов, опыт работы с большими наборами данных
— Опыт поддержки операций для крупных клиентских сегментов или бизнес-единиц
— Умение структурировать проблемы, проявлять инициативу и доводить задачи до выполнения
Квалификации:
— Настойчивое мышление «клиент прежде всего» с страстью к качеству обслуживания и исполнения
— Проактивность, креативность и гибкость, умение выполнять задачи в срок с минимальным контролем
— Высокая энергия, позитивный настрой и ориентация на продуктивность во всех аспектах работы
— Мотивация оказывать значительное влияние и работать усердно в быстром темпе
— Сильные навыки межличностного общения: умение строить отношения с вице-президентами по продажам, добиваться консенсуса и результатов от кросс-функциональных команд
— Внимание к деталям, готовность активно участвовать и добиваться качественных результатов вовремя и в сотрудничестве
Условия:
— Полная занятость
— Удаленная работа из США
— Годовая зарплата от $126,100 до $170,000 USD
— Возможность бонусов, акций и социальных льгот
Компания:
Rubrik — быстрорастущая компания в области корпоративного программного обеспечения, специализирующаяся на безопасности и AI-операциях, обеспечивающая киберустойчивость и ускорение внедрения AI-агентов в масштабах предприятий.
Равные возможности:
Rubrik является работодателем, предоставляющим равные возможности, без дискриминации по любым признакам. Компания обеспечивает разумные условия для кандидатов и сотрудников с инвалидностью.
Act as the subject matter expert (SME) for Datadog Security products across a targeted account patch. Collaborate closely with Enterprise AEs to support net new logo acquisition and expansion in strategic accounts.
Location: Marbella, Spain
Sales Supervisor — Spain & Europe
Based in Marbella / Málaga | Adrian Magnus | €30,000–€45,000 Net per Year
Adrian Magnus is an international premium cigar brand expanding across Spain and Europe. We are looking for a
Sales Supervisor based in Marbella, Málaga, or the surrounding area
to lead our remote sales agents and grow our network of retail and commercial partners.
This role combines
sales team leadership, remote sales operations, and hands-on business development
. You will manage agents responsible for prospecting, customer outreach, follow-up, and closing sales in Spain and other European markets, while developing local retail relationships through regular field visits.
We are looking for someone who can motivate a team, build a disciplined sales process, and personally turn commercial opportunities into lasting customer relationships.
Key Responsibilities
Lead, coach, and supervise a team of remote sales agents
targeting customers across Spain and Europe.
Set individual and team sales targets, monitor performance, and provide regular feedback.
Organise prospecting, lead allocation, customer outreach, follow-up, and closing activities.
Improve sales scripts, objection handling, and conversion rates across phone, email, and online channels.
Ensure consistent CRM use, accurate pipeline tracking, and timely follow-up.
Develop
B2B and B2C sales
, supporting the team in acquiring and retaining business customers and individual buyers.
Identify and secure new retail outlets, distributors, and commercial partners.
Visit retail partners across the Costa del Sol, negotiate agreements, and grow repeat orders.
Monitor product availability, presentation, and stock turnover at retail locations.
Coordinate with marketing, distribution, and logistics to support campaigns and reliable order fulfilment.
Report sales results, forecasts, and growth opportunities directly to management.
Requirements
Requirements
Based in Marbella, Málaga, or nearby
, with availability for regular local client visits.
Proven experience managing a sales team
, including setting targets, coaching team members, and taking responsibility for results.
Experience supervising remote or online sales agents and managing sales through phone, email, messaging, or video calls.
Experience distributing or selling physical products through retail outlets.
A track record of winning new accounts, growing existing customer relationships, and meeting sales targets.
Strong skills in negotiation, pipeline management, CRM systems, and sales performance analysis.
The ability to combine team leadership with hands-on selling and business development.
Fluent Spanish and professional working proficiency in English
to support sales across European markets.
A valid driving licence and willingness to travel locally.
Highly desirable:
Experience in
both B2B and B2C sales
.
Experience selling across multiple European markets.
A background in tobacco, cigars, spirits, wine, beverages, FMCG, or other physical consumer products.
Experience with premium products and an established commercial network in Spain.
Additional European languages.
Benefits
Benefits
€30,000–€45,000 net per year
, depending on experience and suitability for the role.
A leadership role combining team management and international business development.
The opportunity to grow a premium cigar brand across Spain and Europe.
Autonomy to develop your team, improve sales processes, and build commercial partnerships.
Direct collaboration with company leadership and a visible impact on business growth.
Location: Limassol, Cyprus
About Our Client
Our client operates in the online trading and investment industry, providing retail clients with access to financial markets and tools to support their trading and investment activities. The company serves customers across multiple international markets and offers opportunities for professional development within a dynamic, fast-growing environment.
Job Description
Role Purpose
The Training & Quality Assurance Manager is responsible for designing, implementing, and continuously improving a standardized onboarding, training, and quality assurance framework across the Customer Group. The role ensures all team members, regardless of function, location, or manager, receive consistent knowledge, training, and performance support, enabling them to deliver exceptional customer experiences and perform effectively from day one.
This role serves as the central owner of Customer Group knowledge management, onboarding standards, training effectiveness, and quality assurance, ensuring alignment across Customer Service, Sales, Customer Success, Payments, Operations, Client Resolution, and other Customer Group functions.
Why This Role Exists
The Training & Quality Assurance Manager ensures every employee within the Customer Group receives a consistent onboarding experience, standardized knowledge, and ongoing development support. The role reduces dependence on individual managers for training quality, accelerates employee productivity, improves customer outcomes, and creates a scalable framework that supports growth across multiple markets and functions.
Key Responsibilities
Training & Onboarding
Design and maintain a comprehensive Customer Group onboarding program for all new joiners.
Develop structured learning paths tailored to different roles and functions.
Deliver onboarding sessions directly or coordinate subject matter experts to provide training.
Create and maintain onboarding schedules, certification requirements, and learning assessments.
Ensure all employees receive consistent training regardless of location or department.
Measure onboarding effectiveness and continuously improve training content based on feedback and performance outcomes.
Learning & Development
Own and maintain training curricula covering:
Company overview, vision, values, and organizational structure.
Customer Group operating model and team responsibilities.
Products, services, and client proposition.
Internal systems and tools.
Policies and procedures.
Regulatory and compliance requirements.
Sales methodologies and customer acquisition approaches.
Service excellence standards.
Customer communication best practices.
Customer lifecycle management.
Escalation and issue resolution processes.
Information security and data protection requirements.
Knowledge Management
Create and maintain a central knowledge repository.
Ensure training materials, SOPs, policies, and process documentation remain current and accessible.
Establish documentation standards across the Customer Group.
Partner with functional leaders to capture and document business knowledge.
Drive knowledge-sharing initiatives across teams and regions.
Quality Assurance
Design and manage a Customer Group quality assurance framework.
Establish quality standards and assessment criteria across customer-facing functions.
Conduct regular quality reviews of customer interactions, processes, and adherence to standards.
Identify knowledge gaps, coaching opportunities, and process improvement areas.
Provide quality trends, insights, and recommendations to management.
Work with team leaders to ensure quality findings are translated into coaching and development plans.
Performance & Continuous Improvement
Track training effectiveness through performance metrics, quality results, certification outcomes, and employee feedback.
Analyze onboarding and quality data to identify trends and improvement opportunities.
Recommend process enhancements to improve customer experience and employee performance.
Support change management initiatives and ensure training readiness for new products, processes, and systems.
Promote a culture of continuous learning and operational excellence across the Customer Group.
Key Stakeholder Relationships
Customer Service Leadership
Sales Leadership
Customer Success Teams
Payments Teams
Operations Teams
Client Resolution Teams
Compliance & Risk
HR & Talent Acquisition
Product & Technology Teams
Success Measures (KPIs)
New joiner onboarding completion rate.
New hire time-to-productivity.
Certification and assessment pass rates.
Quality Assurance scores.
SOP and knowledge base adoption rates.
Reduction in knowledge-related errors and escalations.
Training satisfaction scores.
Improvement in customer experience and service quality metrics.
Training content accuracy and currency.
Key Requirements
Skills & Experience
Essential
2+ years' experience in Training, Learning & Development, Quality Assurance, Customer Operations, or a related role.
Experience within Financial Services and/or FinTech environments.
Experience designing and delivering structured onboarding and training programs.
Experience developing learning content, SOPs, and knowledge management frameworks.
Strong facilitation and presentation skills.
Experience conducting quality assessments and coaching programs.
Strong stakeholder management and influencing abilities.
Excellent written and verbal communication skills.
Data-driven mindset with the ability to translate insights into actions.
Preferred
Experience within Financial Services, Payments, FinTech, or Customer Operations environments.
Knowledge of contact center, customer service, sales, and customer success functions.
Experience with Learning Management Systems (LMS) and knowledge management platforms.
Process improvement or operational excellence experience.
Key Competencies
Customer Centricity
Learning Agility
Coaching & Development
Process Excellence
Attention to Detail
Communication & Influencing
Collaboration
Analytical Thinking
Continuous Improvement Mindset
Accountability & Ownership
Equal Opportunity
All applicant information will be handled confidentially in accordance with applicable equal employment opportunity guidelines.
Выстраивать и развивать стратегические партнёрства с телеком-операторами Бразилии, отвечать за них. Вести весь коммерческий цикл: от первых встреч с ЛПР до подписания контракта и запуска.
Location: San Francisco, CA • New York, NY
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As an Inside Sales Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You’ll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you're adaptable and eager to contribute to how the strategy of this function evolves over time.
This is a full time role that can be held from our New York City hub or San Francisco hub. Our team is targeting a late January to February 2027 start date.
What you'll do at Figma:
Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing
Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan
Manage inbound billing requests (such as processing renewals and changing payment term/method)
Close targeted outbound account renewals
Qualify and handle inbound sales requests
Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products
We’d love to hear from you if you have:
Desire to build career in Sales - ultimately working towards Senior Inside Sales Representative and Account Executive roles at Figma
Strong technical aptitude with ability to learn new products, processes, and policies as we go
Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing)
Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve
Exposure to or interest in product development and web-based collaborative tools
While it’s not required, it’s an added plus if you also have:
B2B SaaS experience
Customer-facing Sales/Support experience
Multilingual (Spanish or Portuguese)
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. For non-exempt employees, PTO is accrued at a rate equivalent to 15 days per year for full‑time employees. Accrued PTO may be used for vacation or personal time, subject to company policy and manager approval. In addition, the company provides 10 paid sick days annually for non-exempt full-time employees. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Hourly Base Pay Range:
$26.96
—
$26.96 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: New York HQ
Workplace: OnSite
ABOUT AVOCA
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 170+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
ABOUT THE ROLE
As Director of Mid-Market Sales, you will lead and elevate our mid-market sales organization, driving performance, consistency, and execution excellence across the segment.
This is a leadership role focused on developing talent, sharpening sales rigor, and building a repeatable, high-performing motion. You’ll coach a team of already-performing Account Executives to win complex deals, deepen discovery, improve close rates, and consistently exceed targets.
This role is ideal for a sales leader who thrives in high-accountability environments, loves developing talent, and knows how to build discipline and performance into a scaling mid-market team.
WHAT YOU’LL DO
- Own mid-market revenue performance, ensuring the team consistently hits and exceeds monthly and quarterly targets.
- Coach and develop Account Executives to improve discovery, objection handling, deal strategy, and closing effectiveness.
- Elevate call quality through regular deal reviews, call coaching, and structured feedback loops.
- Improve pipeline hygiene, forecasting accuracy, and overall sales execution rigor.
- Identify skill gaps and implement targeted enablement programs to raise performance across the team.
- Refine messaging, positioning, and demo execution to increase conversion rates and ACV.
- Lead by example in strategic deals, modeling best-in-class mid-market selling behavior.
- Establish clear performance standards and accountability across the team.
WHAT YOU’LL BRING
- 6+ years of B2B SaaS sales experience, with 2+ years leading mid-market or enterprise AEs.
- Strong track record of improving rep performance through hands-on coaching.
- Experience scaling and optimizing mid-market sales motions.
- Proven ability to drive forecast accuracy and operational rigor.
- Deep expertise in discovery-led, consultative sales.
- Ability to diagnose pipeline issues and implement corrective action quickly.
- Clear, confident communicator who can raise the bar on performance standards.
- High ownership mentality and comfort operating in fast-moving, in-office environments.
WHO YOU ARE
- Coach first, manager second: you measure your success by how much better your reps get.
- Obsessed with deal quality, not just deal volume.
- Direct and high-accountability: you don't shy away from tough performance conversations.
- Energized by mid-market complexity: real selling skill, fast cycle times, operational discipline.
- In the weeds on calls, pipeline, and deal strategy, not managing from a dashboard.
- Builder mentality: you want to create something, not maintain it.
- High ownership, low ego: you do whatever it takes to make the team win.
- In-office, engaged, and eager to lead from the front at our NYC location full-time.
BENEFITS
- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k) through Vestwell
- Flexible PTO plus U.S. federal holidays
- Company-wide off-sites
- Monthly wellness stipend
- Daily in-office lunch through Parkday
- Dinner covered when working late
- Commuter benefits and late-night rideshare
- Standing desks and workspace accommodations available on request
- All core tools and software provided
Compensation: The expected on target earnings for this role is $350,000-$400,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.
WHY AVOCA
At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
* Own outbound prospecting and pipeline creation for a defined set of accounts. * Research target accounts and decision-makers using tools like ZoomInfo and LinkedIn Sales Navigator.