Carazo Enterprise SL

Location: Argentina; Belgrade, Serbia; Mexico City, Mexico; Tbilisi, Georgia; Madrid, Spain; Panama City, Panama Are you a hands-on technical leader who knows Magento and Shopify inside out, speaks fluent SEO, and keeps infrastructure secure? We are looking for someone to own our e-commerce, SEO and security ecosystem end to end. You will be the single point of contact between our business teams and our technology partners: e-commerce development agencies, infrastructure and security providers, and several SEO contractors. You will turn business needs into clear technical requirements, hold partners accountable for quality and timelines, and keep our online stores fast, stable and secure. This is an ownership role. You will analyze, decide and approve, escalating only the big calls. Ownership & Decision-Making ▪       Own our e-commerce, SEO and security infrastructure end to end ▪       Make decisions on priorities, budgets and solutions ▪       Approve partner tasks, quotes and deliverables, and track performance against SLAs, KPIs and scope ▪       Act as technical advisor to our Magento developers: review tickets, challenge solutions, and guide code, architecture and infrastructure E-commerce (Magento & Shopify) ▪       Lead our e-commerce development partner across both platforms ▪       Turn business requirements into briefs, user stories and acceptance criteria ▪       Prioritize the backlog: features, integrations, bug fixes, upgrades and maintenance ▪       Coordinate UAT and sign off releases before go-live ▪       Oversee upgrades, extensions/apps and integrations (payments, shipping, ERP, marketing tools) ▪       Monitor site speed, uptime and conversion issues, and drive fixes Infrastructure & Security ▪       Lead our hosting and security partner ▪       Coordinate patching, backups, monitoring and disaster recovery ▪       Manage access requests, permissions and offboarding using least-privilege principles ▪       Follow up on security alerts, incidents and audits through to remediation ▪       Maintain documentation of environments, credential processes and access rights SEO Management ▪       Coordinate multiple SEO contractors across our websites ▪       Analyze organic traffic, rankings, indexing, crawl errors and Core Web Vitals (GSC, GA4, Ahrefs, SEMrush) ▪       Review reports and give clear, actionable feedback ▪       Guide technical SEO (site structure, speed, structured data, canonicals, redirects, sitemaps, robots.txt) plus on-page and off-page SEO ▪       Turn SEO fixes into dev tickets and verify completion ▪       Track KPIs and recommend scope or contractor changes when needed Catalog Coordination ▪       Work with the Catalog Manager so product data, categories, pricing and images work correctly on both stores ▪       Translate catalog needs (attributes, bulk imports, feeds, filters, merchandising rules) into technical requirements ▪       Align launches, seasonal updates and promotions with technical releases ▪       Resolve sync errors, missing products and feed failures Project Management & Governance ▪       Plan and track projects: scope, timeline, budget, risks and dependencies ▪       Run status meetings and report progress and decisions to management ▪       Track partner SLAs, invoices and hours ▪       Manage incidents and blockers when stores or systems go down ▪       Keep the project log, roadmap and knowledge base up to date Requirements ▪ 5+ years hands-on with Magento (Adobe Commerce) and Shopify , deep enough to advise developers on architecture and solutions ▪ Strong technical SEO : on-page, off-page, link building, site audits, GSC, GA4, Ahrefs/SEMrush ▪ Deep knowledge of servers, hosting, cloud and web security , plus user access management ▪       Solid grasp of e-commerce operations: catalog, checkout, payments, shipping, promotions, analytics ▪       Proven experience managing multiple agencies, contractors or vendors at once ▪       Strong project management: planning, prioritization, budgeting, risk and reporting ▪       Comfortable owning decisions and being accountable for results ▪       Experience with Jira, Asana, Trello or similar ▪ Excellent spoken and written English ▪       Organized, proactive and self-directed

Location: Panama City, Panama Adrian Magnus is growing in the United States and Europe, and we’re looking for a results-driven B2C Sales Supervisor to lead that expansion. You will run a phone-based remote sales operation from start to finish. You’ll build and coach a team of sales executives, own the pipeline and KPIs, and turn activity into consistent, predictable revenue. What You’ll Do Lead remote, phone-based B2C sales to retailers, specialty stores, lounges, wholesalers and distributors across the US and Europe. Recruit, train, coach and supervise a team of remote sales executives, building a culture of discipline, accountability and high conversion. Define, track and enforce team KPIs, including call activity, conversion rates, pipeline value, sales per agent and forecast accuracy. Design and continuously improve the sales process, call scripts and objection-handling playbooks. Own the CRM: pipeline stages, data quality and reporting discipline. Deliver accurate sales forecasts and performance reports to leadership. Work closely with Operations and Logistics on order flow, inventory availability and invoicing to ensure reliable fulfillment. Requirements Proven remote / phone-based sales experience. This is the core of the role. 3+ years of hands-on, individual sales experience. 3+ years managing a sales team (required). You must have directly led a team of salespeople. Recent hands-on selling is a plus, but team leadership experience is mandatory. A track record of building teams and setting, tracking and enforcing sales KPIs. Strong CRM skills and a data-driven approach to managing performance. Fluent English , spoken and written.

Location: Belgrade, Serbia About the Company: Qualix DOO is the Serbian entity of the international Adrian Magnus brand, part of the Carazo Enterprise Group founded in 2012. We operate across Europe, the United States, and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition. Position Summary This is an on-site role based in our New Belgrade office, requiring strong communication skills, outbound B2B sales experience, and the ability to collaborate effectively with international partners across time zones. As a B2B Sales Agent you will play a key role in supporting our expansion into the German market, working with distributors, shops, and retail networks across Germany. Fluency in German (C1–C2) is required , along with the confidence to introduce and position our premium cigar brands to new B2B partners. Key Responsibilities Conduct outbound B2B sales outreach to distributors, retailers, and cigar shops across Germany and the DACH market. Build and manage a sales pipeline — from prospecting to follow-up, negotiation and closing Present product catalogs, pricing, and brand stories to potential partners Maintain accurate CRM records (HubSpot) and follow structured outreach and follow-up cycles Coordinate virtual meetings, discovery calls, and product presentations Collaborate with internal teams (logistics, operations, distribution) to support order processing Provide ongoing market insights and feedback to help refine sales strategy Achieve monthly and quarterly sales targets aligned with growth goals Ensure excellent communication and relationship-building with all B2B partners Requirements Minimum 2 years of sales experience in a Germany-speaking or DACH -focused market (B2B preferred) Fluent English Strong background in outbound sales and cold outreach Based in Belgrade and available to work on-site from our office, Monday–Friday, 10:00 AM–6:00 PM (CEST) Excellent communication, persuasion, and relationship-building skills Experience using CRM systems and modern sales tools Strong discipline in remote work, self-organization, and time tracking Benefits Full-time employment under a local Serbian contract Attractive performance bonuses based on results Opportunity for growth within a rapidly expanding international brand Work with premium global products and a multicultural team

Location: Marbella, Spain Sales Supervisor — Spain & Europe Based in Marbella / Málaga | Adrian Magnus | €30,000–€45,000 Net per Year Adrian Magnus is an international premium cigar brand expanding across Spain and Europe. We are looking for a Sales Supervisor based in Marbella, Málaga, or the surrounding area to lead our remote sales agents and grow our network of retail and commercial partners. This role combines sales team leadership, remote sales operations, and hands-on business development . You will manage agents responsible for prospecting, customer outreach, follow-up, and closing sales in Spain and other European markets, while developing local retail relationships through regular field visits. We are looking for someone who can motivate a team, build a disciplined sales process, and personally turn commercial opportunities into lasting customer relationships. Key Responsibilities Lead, coach, and supervise a team of remote sales agents targeting customers across Spain and Europe. Set individual and team sales targets, monitor performance, and provide regular feedback. Organise prospecting, lead allocation, customer outreach, follow-up, and closing activities. Improve sales scripts, objection handling, and conversion rates across phone, email, and online channels. Ensure consistent CRM use, accurate pipeline tracking, and timely follow-up. Develop B2B and B2C sales , supporting the team in acquiring and retaining business customers and individual buyers. Identify and secure new retail outlets, distributors, and commercial partners. Visit retail partners across the Costa del Sol, negotiate agreements, and grow repeat orders. Monitor product availability, presentation, and stock turnover at retail locations. Coordinate with marketing, distribution, and logistics to support campaigns and reliable order fulfilment. Report sales results, forecasts, and growth opportunities directly to management. Requirements Requirements Based in Marbella, Málaga, or nearby , with availability for regular local client visits. Proven experience managing a sales team , including setting targets, coaching team members, and taking responsibility for results. Experience supervising remote or online sales agents and managing sales through phone, email, messaging, or video calls. Experience distributing or selling physical products through retail outlets. A track record of winning new accounts, growing existing customer relationships, and meeting sales targets. Strong skills in negotiation, pipeline management, CRM systems, and sales performance analysis. The ability to combine team leadership with hands-on selling and business development. Fluent Spanish and professional working proficiency in English to support sales across European markets. A valid driving licence and willingness to travel locally. Highly desirable: Experience in both B2B and B2C sales . Experience selling across multiple European markets. A background in tobacco, cigars, spirits, wine, beverages, FMCG, or other physical consumer products. Experience with premium products and an established commercial network in Spain. Additional European languages. Benefits Benefits €30,000–€45,000 net per year , depending on experience and suitability for the role. A leadership role combining team management and international business development. The opportunity to grow a premium cigar brand across Spain and Europe. Autonomy to develop your team, improve sales processes, and build commercial partnerships. Direct collaboration with company leadership and a visible impact on business growth.

Location: Poland; Spain; Mexico; Colombia; Argentina; Dominican Republic Marketing Director — Adrian Magnus - Luxury FMCG Industry International Premium Cigar Brand | Fully Remote | USD 4,000–5,000 per Month Build an international premium brand. Lead a global team. Turn creative ambition into measurable growth. Adrian Magnus is an international premium cigar brand expanding its presence across global markets. We are looking for a Marketing Director to shape our next stage of growth—strengthening our positioning, leading our international marketing team, and translating brand desire into commercial results. This is an opportunity to take ownership of the marketing function, work directly with company leadership, and make decisions that influence how the brand grows across countries and channels. You will bring together brand strategy, creative storytelling, and commercial discipline, with the autonomy to develop ideas and the responsibility to deliver them. In this role, you will: Own and execute the international marketing strategy, connecting brand development with sales growth. Lead an international marketing team, agencies, and external partners with clear priorities and accountability. Strengthen Adrian Magnus’s premium positioning through compelling storytelling and a consistent brand experience. Build the marketing calendar and lead campaigns across digital, content, social media, PR, and partnerships. Develop trade marketing programs that help distributors and commercial partners grow the brand in their markets. Oversee international exhibitions, events, product launches, and brand activations. Manage the marketing budget, define KPIs, and turn performance insights into better investment decisions. Work closely with Sales and company leadership to identify opportunities and expand our international presence. Requirements Requirements You are a creative, commercially minded marketing leader who can set a clear direction, inspire a team, and stay close to execution. You know how to build a premium brand—and can demonstrate how your work contributed to business growth. Essential experience and skills: At least 3 years as a Marketing Director, Head of Marketing, or CMO. Experience in tobacco, cigars, alcohol—including spirits or wine—or vaping. Proven experience managing an international marketing team and developing a brand across multiple international markets. A track record of measurable growth in sales, brand awareness, customer acquisition, or market share. Strong expertise across brand strategy, digital marketing, content, social media, PR, events, partnerships, and trade marketing. An understanding of marketing restrictions in regulated industries and the ability to build effective campaigns within them. Strong analytical and financial skills, including budget ownership, ROI evaluation, and performance measurement. The ability to turn strategy into clear priorities and ensure consistent execution. Fluent English. An advantage: Experience with premium or luxury products. Spanish proficiency. Our team works primarily across Europe and Latin America . You should be comfortable working approximately 14:00–22:00 or 15:00–23:00 Madrid time to collaborate effectively with both regions. We would love to hear about your strongest work: the challenge you faced, what you changed, and the measurable impact you delivered. Benefits Benefits USD 4,000–5,000 per month + Bonuses of up to $25.000 USD per year , depending on experience, expertise, and demonstrated results. Fully remote work , with a schedule aligned with our international team. Ownership of the marketing function , with the opportunity to shape strategy and lead execution. Direct access to company leadership , giving you a clear voice in the brand’s development. International scope , working with colleagues, distributors, and partners across multiple markets. Creative autonomy , with room to develop distinctive campaigns, partnerships, and brand experiences. Visible business impact , connecting your decisions to the growth of the brand and its sales. Ready to lead the next stage of Adrian Magnus? Bring your vision, your experience, and the results that show what you can do.

Location: Poland; Lithuania; Latvia; Kazakhstan; Spain; Belarus We are looking for an experienced and highly driven HR Director / Head of Human Resources to lead and develop the HR function of our international company. Our team operates across multiple countries and time zones, with employees and contractors based in Europe, Latin America, and the United States . We are looking for a hands-on HR leader who understands how to build effective HR systems for international and remote teams — from recruitment and onboarding to performance management, policies, employee development, and compliance. This is a leadership role for someone who can combine strategic HR management with strong execution and attention to detail . Key Responsibilities Lead the overall HR strategy and day-to-day HR operations across the company. Manage and supervise the HR and recruitment team. Build, implement, and continuously improve HR processes, policies, procedures, and internal standards. Manage international recruitment for positions across Europe, Latin America, the United States, and other markets. Develop effective sourcing and recruitment strategies for remote and international candidates. Ensure that all employees and contractors have complete and accurate HR profiles, contracts, documentation, job descriptions, compensation information, and employment records. Manage the full employee lifecycle: recruitment, hiring, onboarding, probation, performance reviews, promotions, compensation changes, vacations, leave, disciplinary procedures, and offboarding. Develop and maintain onboarding and training programs for new employees. Implement and supervise performance management systems, KPIs, employee evaluations, and development plans. Work closely with department managers to identify hiring needs, team performance issues, organizational challenges, and development opportunities. Develop clear organizational structures, job descriptions, responsibilities, reporting lines, and career paths. Create and implement company HR policies, including remote-work policies, vacation and leave policies, working hours, performance standards, confidentiality, disciplinary procedures, and internal communication standards. Ensure proper HR documentation and compliance for employees, contractors, and independent professionals in different jurisdictions. Coordinate employment contracts, independent contractor agreements, NDAs, non-compete/non-solicitation agreements, and other HR documentation together with legal and management teams. Manage compensation benchmarking, salary reviews, bonuses, incentives, and employee benefits. Monitor employee engagement, retention, productivity, and overall team effectiveness. Identify underperformance, organizational risks, and HR-related issues and propose clear corrective actions. Maintain accurate HR reporting and provide management with regular reports on recruitment, headcount, turnover, performance, compensation, and other key HR metrics. Select, implement, and manage HR technology and systems such as ATS, HRIS, performance management, training, and employee documentation platforms. Build a strong, professional, accountable, and performance-oriented company culture. Requirements Requirements Minimum 5 years of professional HR experience , including experience in a senior HR leadership, HR Manager, Head of HR, or HR Director role. Proven experience managing remote and international teams . Strong experience hiring employees and contractors internationally, particularly in Europe, Latin America, and/or the United States . Strong knowledge of recruitment, onboarding, employee relations, performance management, compensation, HR policies, and employee development. Experience managing an HR and/or recruitment team. Demonstrated ability to build HR processes and systems from the ground up. Experience working with international employment structures, independent contractors, and remote employees. Strong organizational and project-management skills. Excellent attention to detail and ability to maintain accurate HR documentation. Strong leadership skills and the ability to hold employees and managers accountable. Data-driven approach to HR management and decision-making. Ability to work independently, prioritize multiple projects, and operate effectively in a fast-moving international environment. Excellent communication, negotiation, and problem-solving skills. High level of confidentiality, integrity, and professional judgment. Fluent English is mandatory, both written and spoken. Spanish will be considered a strong advantage. Preferred Experience Experience in one or more of the following areas will be considered an advantage: International companies operating across several jurisdictions. Fast-growing companies or organizations undergoing rapid expansion. Remote-first or distributed organizations. Sales-driven organizations. Recruitment of sales, operations, finance, customer service, logistics, IT, and management positions. HR platforms such as Workable or similar ATS/HRIS systems. Building KPI-based performance management and employee evaluation systems. Managing both employees and independent contractors across different countries. Benefits What We Are Looking For We are not looking for someone who only manages HR administration. We are looking for a proactive HR leader who takes ownership of the entire HR function , identifies problems before they escalate, builds structured processes, maintains high standards, and helps management create a strong and efficient international team. The ideal candidate is organized, demanding when necessary, people-oriented but performance-focused, and comfortable working directly with senior management. What We Offer A senior leadership position in an international and growing company. Direct involvement in building and shaping the company's global HR strategy. Opportunity to manage HR operations across Europe, Latin America, the United States, and other international markets. High level of responsibility and autonomy. Direct communication with company leadership. Long-term professional growth based on performance and results. Employment format: Full-time Work format: Remote / International Seniority: Director / Head of Department Required experience: 5+ years

Location: Poland; Lithuania; Latvia; Georgia; Kazahstan, Kazakhstan; Belgrade, Serbia About us Carazo Enterprise SL is a luxury brand distribution company established in 2012, known for high-quality service and best-in-class distribution channels for the brands we represent. Our success is built on modern infrastructure and smart organizational and technological solutions. We currently operate multiple legal entities across multiple jurisdictions across the EU, Latam, and the USA — and are looking for an experienced professional to take ownership of our Shopify, HubSpot, integrations, and related technical projects. About the role Our online store runs on Shopify, and our sales and customer-service processes run on HubSpot. Development and integration work is handled by external agencies and freelancers. We are creating a dedicated internal role for one person who will own the technical side of Shopify, HubSpot, and the integrations between them, while also managing the external technical resources responsible for more complex work. You will combine hands-on technical knowledge with strong project and vendor management skills. You should be comfortable making minor technical adjustments, configurations, troubleshooting issues, and handling routine system administration independently. For larger or more complex configurations, automations, integrations, or development work, your role will be to understand the business and technical requirements, define the scope, prepare clear specifications, coordinate the appropriate external specialists, oversee implementation, and verify the completed work before it goes live. You will report directly to the CEO and have clear ownership of the systems, projects, and technical coordination within your area. What you will do Shopify and catalogue • Configure and maintain the store, including products, variants, prices, collections, and metafields. • Manage bulk imports and exports and support B2B price lists and customer accounts. • Manage apps and checkout settings, including rules for regulated products. • Make minor configuration and technical adjustments independently where appropriate. • Troubleshoot routine Shopify issues and identify when external technical support is required. Integrations and automation • Own the Shopify-HubSpot integration and ensure accurate synchronization of customers, companies, and orders. • Understand and oversee integrations with payments, shipping, WhatsApp (Wati), and other tools through apps, APIs, webhooks, Zapier, Make, or similar technologies. • Maintain Shopify Flow and HubSpot Workflows and make routine adjustments where appropriate. • For more complex integrations and automations, assess requirements, define the technical scope, coordinate external specialists, and oversee implementation. • Monitor integrations, identify errors or failed processes, and coordinate resolution where external technical support is required. HubSpot / CRM • Manage pipelines, deal stages, properties, tags, and customer tiers. • Set up and maintain user roles, permissions, reports, and dashboards. • Maintain data quality, including duplicate management, merges, and consistent records. • Handle routine CRM configuration and administration independently. • Coordinate more complex CRM changes or development work with external specialists when required. Technical project and vendor management • Translate business requirements into clear technical requirements and specifications. • Assess whether a task can be handled internally or requires external technical expertise. • Identify and coordinate external developers, agencies, freelancers, or other technical specialists. • Obtain estimates, implementation plans, and timelines from external providers. • Track project scope, deadlines, budgets, dependencies, and changes. • Review and test completed work against the agreed requirements. • Formally verify and accept deliveries before go-live. • Ensure that external technical work is properly documented and maintainable. Control and documentation • Maintain documentation of systems, integrations, configurations, workflows, and access rights. • Control administrative permissions and external vendor access. • Monitor system performance, synchronization issues, and errors. • Ensure that technical changes are documented and properly handed over. • Maintain a clear overview of the Shopify, HubSpot, and broader e-commerce technology environment. Your first 90 days • Consolidate our HubSpot environment into one working system. • Ensure every Shopify order, customer, and company is recorded correctly in HubSpot, with no duplicates. • Implement market and tier tags and B2B pricing consistently across Shopify and HubSpot. • Integrate WhatsApp (Wati) with HubSpot. • Audit and clean the product catalogue and establish one standard for product changes. • Map all systems, apps, and integrations and establish role-based access and documented handover. • Review existing technical processes and external vendor arrangements and establish clear ownership, documentation, and working processes. Requirements We verify these requirements. Please read them carefully before applying. • 3+ years of hands-on technical Shopify experience. You can demonstrate live stores and clearly explain your exact contribution to each. • Experience with Shopify integrations with CRM, ERP, or third-party systems. You can explain at least one integration step by step, including the systems involved, implementation method, challenges, and outcome. • Strong technical fluency: you can read and make basic edits to Liquid and JSON and understand metafields/metaobjects, Shopify Flow, and the Shopify app ecosystem. • Strong project and vendor management experience: you have written technical specifications, gathered estimates, coordinated external developers or agencies, tested deliveries, managed deadlines and budgets, and overseen implementation. • Hands-on experience with bulk catalogue operations using Matrixify or CSV. • English B2+ with clear written and verbal communication. • Ability to distinguish between technical work you can handle independently and work that requires specialized external expertise. Strong advantages • Hands-on HubSpot experience (Sales/Service Hub, pipelines, workflows, permissions). • Shopify Plus and/or Shopify B2B. • Experience in regulated or age-restricted e-commerce. • Multi-market experience (US and EU). • Russian and/or Spanish. This role is not a fit if you are: • A pure developer who is primarily focused on writing code and has limited project or vendor management experience. • A pure project manager without strong, hands-on Shopify technical knowledge. • A theme/design or marketing-focused Shopify profile without broader technical and systems experience. • Experienced only in WordPress/WooCommerce or local CRMs, with no substantial Shopify experience. • Someone who expects external developers to handle all technical troubleshooting and routine system administration without being able to understand or manage the underlying systems. Benefits • Format: Remote, full-time, contractor (B2B) agreement. • Compensation: €2,500–€3,000 gross per month. • Probation: 3 months. • Working hours: 9:00 AM to 6:00 PM Madrid time (daily overlap with Spain/CET and teams in the Americas) What to send us • CV and LinkedIn profile. • Links to live Shopify projects and a description of your exact contribution to each. How we hire 1. Application review 2. Recruiter interview – motivation, communication, English, technical ownership, and overall fit. 3. Portfolio and experience verification, plus a practical case based on a real task from our business. 4. Interview with the hiring manager. 5. References from at least two previous employers or clients (B2B). If you meet the requirements and believe your experience is a strong match for this role, we would be happy to hear from you. We look forward to receiving your application!

Location: Panama City, Panama B2B Sales Development Representative (SDR) focuses on outbound prospecting and inbound lead qualification. Their primary goal is to research ideal targets, initiate contact, and schedule qualified meetings for Account Executives to close. This role forms the foundational top of the sales pipeline. Core Responsibilities Outbound Prospecting: Build targeted lead lists and execute multi-channel outreach via cold calling, personalized email sequences, and LinkedIn. Lead Qualification: Assess inbound and outbound leads using standard frameworks to determine the prospect's needs, budget, authority, and timeline. Meeting Scheduling: Conduct initial discovery calls to spark interest, answer basic product questions, and book demos for Account Executives. Pipeline Management: Log all outreach activities, call notes, and prospect interactions into a Customer Relationship Management (CRM) platform (e.g., Salesforce, HubSpot). Collaboration: Partner with marketing and sales leadership to refine messaging, share market feedback, and optimize campaign effectiveness. Requirements Key Requirements · Excellent English communication skills — C1 – Native (written and spoken) Experience: 2-5 years of experience in B2B sales development account management, or a similar quota-driven environment. Communication Skills: Excellent written and verbal communication to articulate a compelling value proposition. Technical Skills: Proficiency with CRM platforms, virtual meeting tools, and data analysis software, experience using tools like Salesforce, HubSpot, LinkedIn Sales Navigator, and sales engagement platforms. Active Listening: The ability to quickly understand a prospect's business pain points and ask qualifying questions Please submit your current resume in English.

Location: Panama City, Panama About Adrian Magnus | Part of Carazo Enterprise SL Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in 2012. With over 40 professionals, we manage the distribution of 30+ premium cigar brands across Europe, the U.S., and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition. Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica; we are driven by quality, heritage, and customer satisfaction in every market we serve. Position Summary The B2C Sales Supervisor will be responsible for supervising, managing, and improving the performance of the B2C sales agent team in Panama. The main objective is to increase sales performance, ensure proper customer management, monitor agent productivity, and build a strong and efficient sales team. This role requires strong leadership, sales management experience, and a deep understanding of the Panamanian market and sales environment. Requirements Key Responsibilities Supervise and manage the daily activities of B2C sales agents Monitor sales performance and ensure sales targets are achieved Train, coach, and motivate sales agents to improve performance Track KPIs, sales metrics, and agent productivity Assist in developing sales strategies for the B2C market Ensure proper customer communication and service quality Report weekly and monthly sales performance to management Help recruit, onboard, and train new sales agents Implement sales processes and improve team efficiency Ensure discipline, reporting structure, and workflow organization within the team Requirements: Minimum 3 years of experience as a Call Center Sales Supervisor or Sales Team Leader Experience supervising sales agents in Panama is highly preferred Experience working with the US market 1–2 years of experience as a sales agent is a strong advantage Proven experience managing and motivating sales teams Strong leadership and organizational skills Experience working with sales targets and KPIs Excellent communication and management skills Knowledge of Spanish and English are required Must be based in Panama Benefits Competitive base salary and commission Represent a premium luxury cigar brand with international reach Exposure to global markets and cross-border sales strategy Build and shape your own sales team — real hiring authority from day one Interested? Please apply by sending us your CV in English .

Location: Belgrade, Serbia Carazo Group is a luxury distribution business operating across 10+ countries. We work with premium brands and build long-term trade partnerships across international markets. As we expand our international reach, we are looking for a B2B Trade Development Specialist to identify and develop new distributor and wholesale relationships across assigned territories. This is a hands-on, individual-contributor role for someone who is genuinely good at prospecting — someone who builds pipelines from scratch, not someone who manages inbound leads. You will work directly with the Head of Sales and report to senior leadership, with real visibility and impact from day one. What you will own: Prospecting & Business Development –     Identify and approach new distributors and wholesalers through digital research, LinkedIn outreach, and cold outreach campaigns –     Build and manage a structured pipeline of qualified prospects using CRM tools –     Convert prospect relationships into active trade partnerships Relationship Management –     Build and maintain strong, trust-based relationships with existing and new trade partners –     Present and promote the premium product portfolio to potential and current clients –     Manage ongoing communication and commercial development of your partner accounts Market Coverage & Reporting –     Monitor territory performance and report on sales activity, pipeline status, and market trends –     Identify market opportunities, competitor activity, and emerging trends within the territory –     Attend international trade fairs and industry events to represent the company and develop leads Internal Collaboration –     Coordinate with marketing, logistics, and compliance teams to ensure smooth partner onboarding and servicing Requirements To be successful in this role, you should have: Minimum 2 years of B2B sales or business development experience, preferably in FMCG, tobacco, or a related trade industry Proven prospecting skills — confident working through LinkedIn, email campaigns, and CRM tools without relying on inbound or a support team Experience building and managing relationships with distributors or wholesalers Strong negotiation and closing skills, with experience handling commercial agreements Comfortable tracking KPIs, pipeline health, and territory performance Fluent English, minimum C1 level (written and verbal) Comfortable working fully on-site in Belgrade Good to haves: Previous international B2B sales experience across multiple countries or regions Willingness to travel occasionally for trade fairs and client visits Knowledge of German or Spanish Experience with premium goods, luxury products, or tobacco What Success Looks Like A growing pipeline of qualified distributor and wholesale prospects from day one New trade partnerships signed and successfully onboarded Consistent CRM hygiene and accurate territory reporting Expanding territory performance over the first 6–12 months This role is not the right fit for you if your experience is exclusively in B2C or retail and you have never sold to distributors, or if you rely on inbound leads, a support team, or a lead generation function to fill your pipeline. Benefits We offer: International Exposure Work with trade partners and stakeholders across multiple countries, with real visibility into how a premium international distribution business operates. Direct Access to Leadership Work closely with the Head of Sales and senior leadership, with your results directly reflected in the company's growth. Compensation Competitive package based on experience and performance based commission. Environment International business exposure across 10+ markets Structured, performance-driven culture Opportunity to shape your territory and grow with the role

Location: Jacksonville, United States Description Part of Carazo Enterprise SL — a premium cigar distribution company operating since 2012 across 5 international hubs (Madrid, Marbella, Gran Canaria, Panama, Costa Rica). We represent 30+ premium brands distributed across the EU, Latin America, and growing fast in the US market. We're expanding in Florida and looking for the right sales reps in Tampa who know the market, own the relationships, and are ready to grow them. This is not a training role. We need someone who can walk into a cigar shop, shake the right hand, and close. WHAT YOU'LL DO Own and grow your territory across Tampa and the wider Florida market Conduct 160+ in-person store visits per month — cigar shops, lounges, and tobacco retailers Open new accounts and protect existing ones through strong, consistent relationship management Deliver product presentations and sampling sessions directly in store Keep HubSpot updated with visit notes, client details, and pipeline activity Join two weekly team meetings (Monday and Friday) to align with the wider sales team Join two weekly team meetings (Monday and Friday) to align with the wider sales team Requirements 2+ years of B2B field/territory sales experience — physical products, face-to-face Experience in tobacco, cigars, or premium/luxury consumer goods Strong existing network of cigar shops, lounges, or tobacco retailers in Florida Fluent in English; Spanish is a strong advantage Valid US driver's license and access to a personal vehicle Based in or near Tampa, FL Comfortable working as an independent contractor with commission-based pay Benefits Your retainer is up to USD 1,500/month. Your commission is 15–20% on everything you sell. Top performers here earn well above the retainer — your territory, your results, your income.

Location: Fort Lauderdale, United States; Boca Raton, United States; Palm Beach, United States Description Part of Carazo Enterprise SL — a premium cigar distribution company operating since 2012 across 5 international hubs (Madrid, Marbella, Gran Canaria, Panama, Costa Rica). We represent 30+ premium brands distributed across the EU, Latin America, and growing fast in the US market. We're expanding in Florida and looking for the right sales reps in South Florida who know the market, own the relationships, and are ready to grow them. This is not a training role. We need someone who can walk into a cigar shop, shake the right hand, and close. WHAT YOU'LL DO Own and grow your territory across South Florida and the wider Florida market Conduct 160+ in-person store visits per month — cigar shops, lounges, and tobacco retailers Open new accounts and protect existing ones through strong, consistent relationship management Deliver product presentations and sampling sessions directly in store Keep HubSpot updated with visit notes, client details, and pipeline activity Join two weekly team meetings (Monday and Friday) to align with the wider sales team Join two weekly team meetings (Monday and Friday) to align with the wider sales team Requirements 2+ years of B2B field/territory sales experience — physical products, face-to-face Experience in tobacco, cigars, or premium/luxury consumer goods Strong existing network of cigar shops, lounges, or tobacco retailers in Florida Fluent in English; Spanish is a strong advantage Valid US driver's license and access to a personal vehicle Based in or near Palm Beach, Boca Raton, or Ft. Lauderdale FL Comfortable working as an independent contractor with commission-based pay Benefits Your retainer is up to USD 1,500/month. Your commission is 15–20% on everything you sell. Top performers here earn well above the retainer — your territory, your results, your income.