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Location: USA Workplace: remote Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.  We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: We are seeking passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB & Corporate segment clients across US and Canada markets, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table. You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated. The role is based in Poland and requires availability to work a shifted schedule from 1:00 p.m. to 10:00 p.m. CET to ensure effective cross-regional collaboration. International travel may be required for this role. Responsibilities: -Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment. -Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives. -Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues. -Help customers achieve their desired outcomes through product consulting, value realization, and high ROI. -Grow customer's portfolio through zero churn and active cross and up-sales. Requirements: -3+ years of experience working with global segment customers (preferably North America region); -Fluent in English — both verbal and written with executive-level communication; -Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software; -Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; -Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software; -Strong Customer-Centric Communication and Presentations Skills; -Commercial acumen, including negotiation and renewal management; -Excellent time management and efficiency skills. What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Задачи: — Обработка входящих запросов и тикетов клиентов. — Ответы на вопросы клиентов и предоставление точной информации. — Помощь клиентам в решении вопросов, связанных с онбордингом и использованием продукта. — Эскалация сложных вопросов соответствующим внутренним командам. — Поддержание связи с клиентами до полного разрешения запросов. — Ведение точной информации о клиентах и истории коммуникаций в HubSpot. — Обновление статусов клиентов и тикетов. — Отслеживание открытых вопросов и обеспечение их решения. — Сбор повторяющихся вопросов и проблем клиентов для передачи соответствующим командам. — Помощь в улучшении внутренних процессов на основе обратной связи клиентов. Требования: — Опыт работы от 1 года в Customer Support, Customer Success, Onboarding, Account Management, Operations или аналогичной роли. — Опыт работы с тикетами, запросами клиентов или очередями поддержки. — Опыт работы с SaaS, fintech, платежами, банковскими или другими B2B технологическими продуктами будет плюсом. — Хорошие письменные и устные коммуникативные навыки на английском и русском языках. — Хорошие организационные навыки и внимание к деталям. — Способность одновременно обрабатывать несколько запросов клиентов. — Опыт работы с CRM или системами тикетов будет плюсом. — Уровень английского B2+ (письменно и устно). Желательно: — Опыт в fintech, платежах, банковском деле, FX или кросс-граничных платежах. — Понимание процессов KYB/KYC или онбординга. — Опыт работы с международными клиентами. — Опыт работы с HubSpot или аналогичными CRM/системами поддержки. Условия: — Работа в международной fintech компании, работающей в Африке, MENA и Азии. — Получение практического опыта в fintech, платежах, онбординге и операциях с клиентами. — Тесное взаимодействие с командами Product, Compliance и Operations. — Возможность роста в роли Customer Success, Account Management или Operations по мере масштабирования компании.

Location: Amsterdam, Netherlands About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. About the team The Customer Experience team at Nebius handles thousands of requests every month — quota applications, billing operations, planned enterprise cluster upgrades, and incident notifications. Volume has grown 130% over seven months and continues to grow alongside our customer base. We are building a dedicated automation team to turn repetitive manual work into scalable, maintainable systems: LLM-powered agents, self-service flows, and infrastructure tooling. The goal is to make Customer Service capacity independent of headcount growth. The role We are looking for a technical leader to build and lead this team. You will start as an individual contributor, establishing the technical foundation, then take on management responsibilities as the team grows — without stepping away from hands-on engineering work. Your responsibilities will include: Design and build automated systems that handle thousands of support operations per month — quota requests, billing, account management, DSR Develop LLM-powered agents that help support engineers resolve complex tickets in real time Create tooling for planned cluster operations: Terraform automation, runbook execution, Soperator integration Build self-service flows that reduce load on the support team without degrading the customer experience Hire and grow a team of automation engineers Define the technical roadmap together with the Head of Customer Service Build integrations with Jira, billing APIs, and internal Nebius systems Track key metrics: automation rate, ticket deflection, engineer hours saved We expect you to have: 7+ years of software engineering experience, including 2+ years as a tech lead or engineering manager Strong Python skills and hands-on experience with REST APIs and system integrations Experience building automation pipelines or workflow systems in production Practical experience with LLM APIs and building AI agents Experience working with ticketing systems (Jira or equivalent) at the API level Fluency in English, written and spoken It will be an added bonus if you have: Experience with Terraform and infrastructure automation Knowledge of Kubernetes and cloud-native stack Experience with N8N , Temporal, or similar workflow automation tools Understanding of cloud billing, quota management, and compliance workflows Background in support engineering, DevOps, or customer success engineering Examples of outcomes you could drive: Automate quota request processing and free up the equivalent of 2,400+ engineer hours annually Build an internal Q&A agent that reduces response time on complex Chat tickets from 30 minutes to under 5 Develop cluster upgrade tooling that compresses a multi-day operation into a matter of hours — as the number of enterprise clusters keeps growing #LI-SS1 Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

About Upsun (formerly Platform.sh): Upsun is a cloud application platform designed for hybrid teams where AI agents write and test code and humans focus on problem-solving. It offers predictable performance, secure and compliant environments, real-time observability, fast cloning and provisioning, and AI-ready features. The company supports a global remote workforce and values curiosity, innovation, and collaboration. Impact of a Customer Retention Manager: As a Customer Retention Manager, you will protect and grow revenue across a high-volume portfolio of customer accounts through proactive human outreach and health monitoring. You will build relationships at scale, catch risks early, and ensure renewal conversations are natural and low-friction. You will work within workflows, health scoring, automation, and segmentation to scale retention effectively. Reporting to the VP of Customer Success, you will collaborate with Sales, Customer Success, Product, Data, and GTM teams to inform retention strategy and engagement models. What to expect: — Manage a rolling pipeline of customer renewals, initiating conversations ahead of contract expiration and driving accounts to close. — Help build and improve scalable retention and renewal workflows using Salesforce and integrated tools. — Own direct outreach to smaller and long-tail accounts by proactively building relationships. — Contribute to designing customer lifecycle journeys, engagement triggers, and tech-touch motions. — Use customer health scoring frameworks to identify at-risk accounts early and develop save strategies. — Support implementation of automated outreach, lifecycle campaigns, and renewal risk workflows, and identify opportunities to leverage AI and automation. — Negotiate pricing, contract terms, and multi-year agreements within company guidelines. — Partner with Customer Success Managers and Account Executives to identify and close upsell and cross-sell opportunities during renewals. — Collaborate closely with internal teams to support retention strategy and customer engagement. What you bring: — Experience managing a rolling renewal pipeline and engaging customers ahead of contract expiration. — Commercial negotiation skills for pricing, contract terms, and multi-year agreements. — Ability to identify at-risk accounts early and collaborate on save strategies. — Hands-on experience with Salesforce or similar CRM, including operational workflows or lifecycle processes. — Solid understanding of customer health scoring, lifecycle automation, and retention strategy. — Proven ability to identify upsell and cross-sell opportunities in partnership with CSMs and Account Executives. — Comfort operating across customer-facing engagement and systems/process design conversations. — Commitment to continuous improvement and seeking better ways to engage customers and support scalable operations. Where we hire: Remote work with focus on candidates located in the UK, France, Spain, Germany, or Canada. No visa sponsorship available; candidates must be authorized to work in these countries. How we hire: Four video interviews via Google Meet: Talent Acquisition (45 min), Hiring Manager (60 min), Team (60 min), Executive (45 min). Background checks required. What we offer: — A product with positive impact as a proud B Corp. — Recognized workplace by Forbes and France’s Best Workplaces for Women. — Flexible, open, and inclusive culture valuing employee voice. — Global diverse team. — Benefits including flexible PTO, comprehensive healthcare (UK, Canada, France, Spain, USA), company stock options, professional development budget, office equipment budget, wellness budget, annual team gatherings, internet reimbursement, inclusive parental leave, and remote work travel program. You belong here: Upsun celebrates diversity and fosters an inclusive, equitable, and supportive workplace. Accommodations are available during the hiring process to ensure accessibility and comfort.

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Join Anthropic as a Customer Success Manager for Life Sciences. You’ll be a strategic partner and trusted advisor to leading organizations working to accelerate scientific discovery, such as research institutes, academic medical centers, and scientific foundations. You’ll help these organizations harness the full potential of Claude through deep product expertise, use case discovery, and hands-on guidance. You’ll be part of a Research and Life Sciences account team pod, working as one team with your Account Executive and Applied AI partners. Together you’ll shape account strategy with  you taking the lead on adoption, change management, and value realization. This role doesn’t follow a single playbook. You’ll run a range of Customer Success motions, from deep 1:1 strategic partnership to one-to-many programs like webinars, hackathons, and cohort-based enablement. You’ll choose the motion based on top account and customer priorities and the best way to solve for them. The insights you gather will directly inform our research priorities, product development (including how Claude for Life Sciences evolves), and strategies for beneficial AI deployment. That makes you a key voice in how we build and deliver AI systems that accelerate science for the benefit of society. Responsibilities Build trusting, strategic relationships with research leaders, scientists, principal investigators, and program directors to understand their scientific priorities, organizational goals, and impact objectives Partner closely with your Account Executive and Applied AI counterparts in the Research and Life Sciences pod on shared account plans, bringing in Product, Support, and other teams as needed Run the right Customer Success motion for each account and customer priority, whether that’s dedicated 1:1 engagement, cohort-based onboarding, hackathons and build days, office hours, or researcher communities Become an expert in Anthropic’s products, especially Claude for Science, guiding organizations and their researchers and scientists to the right solutions and most impactful use cases Monitor usage patterns and proactively drive adoption, identifying optimization opportunities and new applications for Claude across your book of business Develop and execute change management strategies suited to scientific and academic cultures, including Train the Trainer programs, Center of Excellence development, and enablement that respects partner capacity, governance requirements, and decision-making processes Guide partners through the technical and governance foundation for launch, including SSO and provisioning, workspace configuration, and data handling considerations for research and health data (such as HIPAA, IRB, and institutional data policies) Own account and success plans and run Quarterly Impact Reviews that document and quantify value realized, such as research productivity, time-to-insight, and cost savings, and partner with Marketing on success stories and reference accounts Establish the repeatable playbooks, templates, and health metrics that define what “great” looks like for customer success in life sciences at Anthropic You may be a good fit if you have 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or consulting 3+ years of experience in life sciences research, with exposure to new technologies as a catalyst for accelerating progress Experience working directly with life sciences organizations, such as academic research institutions, research institutes, foundations, biotech, or pharma, and familiarity with how scientific research is conducted, funded, and governed An understanding of the regulatory, risk, and compliance needs of the industry Experience driving success across both consumption-based and seat-based business models, with an understanding of the expansion levers and success metrics for each Experience managing dedicated strategic accounts and delivering one-to-many programs, with the judgment to choose the right motion for the customer priority at hand Strong cross-functional collaboration skills, including working as part of an account team with Sales and technical partners and advocating effectively for customer needs Technical fluency in AI/ML concepts, API integrations, and software implementation patterns, and the ability to explain them to audiences ranging from bench scientists and computational researchers to institutional leadership. Familiarity with scientific data types, research workflows, or bioinformatics tooling is a strong plus A data-driven, AI-first way of working, using adoption signals to guide decisions and building Claude-powered workflows into how you engage partners Passion for both AI and accelerating scientific progress, with a strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality. You are a true team player The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $200,000 — $265,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Brazil; Peru; Mexico; Argentina; Colombia; Venezuela, Bolivarian Republic of About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Job Summary As a Customer Success Manager, you will be the primary architect of the customer journey, ensuring every client realizes the full potential of our platform. You aren’t just a point of contact; you are a strategic partner responsible for driving adoption, fostering long-term loyalty, and turning users into vocal advocates. If you are a data-driven communicator who thrives on hitting clear performance benchmarks and thrives in a fast-paced SaaS environment, this is your opportunity to make a measurable impact on our growth. Key Responsibilities Onboarding Excellence: Lead new customers through a seamless setup process, ensuring 100% completion of onboarding milestones within the first 30 days. Relationship & Success Management: Develop tailored success plans for a portfolio of key accounts, guiding 80% of customers to meet critical milestones within their first 90 days. Product Adoption & Training: Serve as a product expert, providing ongoing enablement to ensure at least 90% of customers are leveraging key platform features. Revenue Growth: Identify upselling and expansion opportunities to achieve a monthly net revenue retention (NRR) of 9.2% or higher. Retention & Support: Act as the voice of the customer, resolving escalated tickets within 48 hours and maintaining a monthly customer retention rate of 99.6% or higher. Advocacy & Content: Drive brand visibility by securing at least three customer reviews per month and drafting monthly case studies that highlight client wins. Product Feedback Loop: Translate customer pain points into actionable insights for the product team, directly influencing the future of the platform. Requirements 1+ years of experience in sales, customer success, account management, or client services within a SaaS environment. Proven track record of building strong B2B relationships and managing a diverse account portfolio. Technical proficiency with the ability to master complex software and explain it simply to non-technical users. Ownership mentality with a proactive approach to problem-solving and project management. Data-driven mindset with experience tracking KPIs and using analytics to drive decision-making. Excellent verbal and written communication skills. Deep empathy for the customer experience and the ability to adapt to changing priorities Nice-to-Haves Experience working in a high-growth startup environment. Proficiency with CRM tools such as Salesforce or HubSpot. Experience with dedicated Customer Success platforms like Gainsight or ChurnZero. Familiarity with established Customer Success methodologies. Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Career Growth: Join companies in SaaS and B2B services 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Location: South Africa; Brazil; Mexico; Venezuela, Bolivarian Republic of; Colombia About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. About the company Our client is a fast-growing health and longevity-focused wellness company specializing in metabolic science and personalized medical optimization. Operating at the intersection of clinical care and performance wellness, the team provides a comprehensive suite of services including medically supervised weight loss, peptide therapy, hormone optimization, and advanced recovery treatments like hyperbaric oxygen and cryotherapy. They serve a diverse demographic of high-performing individuals, from executives to proactive professionals, through a membership-based model that prioritizes long-term outcomes over reactive medicine. With a focus on bridging the gap between traditional healthcare and peak performance, this organization utilizes data-driven diagnostic testing and custom-compounded protocols to help clients age smarter and recover faster. The team is dedicated to an evidence-based, patient-centric culture that values innovation and measurable impact. As they continue to scale their presence both physically and virtually, they offer a collaborative and forward-thinking environment for those passionate about the future of functional medicine and aesthetic rejuvenation. Job Type Full-time Job Summary We are looking for a strategic and high-energy Lead Account Manager to spearhead our client success efforts. In this pivotal role, you will oversee a book of 140 businesses while managing a dedicated team of four account managers. Your mission is to elevate the client experience, ensure rapid response times, and drive measurable growth for our partners. If you are a natural leader who thrives in a fast-paced environment and is passionate about delivering world-class service, we want to hear from you. Key Responsibilities Lead, mentor, and manage a team of four account managers to ensure peak performance. Oversee a diverse portfolio of 140 client accounts, maintaining high satisfaction and retention. Monitor and optimize Service Level Agreement (SLA) response times to ensure excellence. Analyze client feedback and surveys to implement service improvements and strategy shifts. Identify and execute opportunities for account growth and expansion within the existing book of business. Act as the primary point of escalation for client needs and team challenges. Requirements Minimum of 2 years of professional experience in Account Management. Proven leadership experience or the demonstrated ability to manage and develop a team. Ability to work EST-aligned hours with flexibility for core team overlap. Exceptional communication skills and a results-oriented mindset. Strong organizational skills to manage high-volume client portfolios effectively. Nice-to-Haves Proficiency in Google Workspace. Advanced English language proficiency. Benefits 💰 Competitive salary 🌎 Fully remote work environment 🚀 Rapid career growth and progression opportunities 📈 Salary raises and performance-based bonuses 🎯 Future incentive structures currently in development 🕒 Flexible working hours with core overlap

Задачи: — Отвечать и обрабатывать технические запросы поддержки, включая сброс паролей, помощь клиентам в навигации и использовании системы, а также проведение коротких Zoom-сессий для решения сложных вопросов поддержки. — Разрабатывать базу знаний технической поддержки программной платформы, включая написание справочных документов и создание обучающих видео. — Отвечать на входящие телефонные звонки клиентов, слушать и решать проблемы, отвечать на вопросы и собирать отзывы для улучшения пользовательского опыта Assignr. — Устранять технические проблемы в системе и решать возникающие задачи. Требования: — Способность работать автономно с минимальным контролем. — Внимание к деталям при выполнении задач. — Навыки клиентского сервиса и желание предоставлять качественную поддержку. — Свободное владение английским языком, эффективное устное и письменное общение с правильной орфографией и грамматикой. — Навыки решения проблем и критическое мышление. — Креативность и умение быстро справляться с новыми ситуациями. — Инициативность и самостоятельность в работе. Условия: — Полная занятость, около 35-40 часов в неделю. — Работа преимущественно в рабочие часы по тихоокеанскому времени (Пн-Пт 9:00-17:00), с возможным покрытием в субботу. — Требуется разрешение на работу в США. — Оплата 27 USD в час. — Медицинская, стоматологическая и офтальмологическая страховка. — Участие в пенсионном плане с софинансированием от компании. — Полностью удалённая работа. Образование и опыт: — Минимум среднее образование или GED. — Средний уровень компьютерной грамотности, включая использование веб-приложений и понимание веб-технологий с точки зрения пользователя. — Способность самостоятельно быстро осваивать новые технологии. Желательно: — Опыт технической поддержки в SaaS-компании. — Владение испанским языком (не обязательно, но будет плюсом).

Требования: - Английский не ниже Upper-Intermediate - Любовь к играм и трендам - Самостоятельность, обучаемость, ответственность Обязанности: - Поддержка игроков через различные каналы связи - Обучение работы с Unity и решение проблем - Мониторинг состояния серверов и восстановление работоспособности Условия: Формат работы: - Удаленная работа - Сменный график 2/2 или 3/3, 4/4 (50% ночных смен) - Обучение первый месяц по стандартному графику 5/2

Задачи: — Управление портфелем существующих клиентов на протяжении их обучения, обеспечение высокой вовлечённости и долгосрочного удержания — Проведение исходящих продаж и мероприятий по удержанию через телефон, WhatsApp, email и CRM для продления учебных пакетов — Построение крепких отношений с клиентами, понимание их целей и рекомендация подходящих учебных решений — Ведение переговоров, подготовка персонализированных предложений и заключение сделок по продлению, дополнительным продажам и реактивациям — Поддержание точных записей в CRM и сотрудничество с командами Customer Success, Teaching Operations и Finance

Location: Portugal; Montenegro; Hungary Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. About the Role   As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.   You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success. What you'll do: Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations Build strong, genuine rapport with customers, especially during challenging or sensitive situations Actively listen to understand customer needs, concerns, and the root cause of issues Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability Collaborate closely with internal teams to escalate, track, and resolve complex issues Accurately document customer interactions and outcomes in internal systems Contribute to continuous improvement by sharing insights and feedback from customer interactions Who You Are Native or fluent speaker in Dutch or German (written and spoken) A minimum of 6 months of customer care service experience — regardless of industry background Strong communication skills with the emotional intelligence to handle high-impact customer situations A natural sense of empathy and a genuine desire to help people Resilience and composure when dealing with complaints or difficult conversations A proactive mindset with strong follow-through — you do what you say you will do Comfort working in a fast-paced, ever-evolving scale-up environment Agile, adaptable, and energized by change Strong problem-solving skills and the confidence to take ownership Nice to have Experience in fintech, banking, payments, or financial services Previous experience in a phone-based customer support role What we offer 100% remote working. Up to 24.000 EUR Gross base salary x year - depending on experience Up to 15% monthly bonus linked to individual and team performance. Stock Option/Shares program. Usage of the company's flats in Cyprus for our work-and-swim program. Opportunity to develop your skills in a fast paste FinTech environment. B2B Contract Working Hours and Flexibility: 7-day operational support model - usually from Monday to Friday Weekend work required once per month / every 6 weeks, with advance scheduling Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET Hiring process for this role: Application review Technical Online Assessment - 2 business days Recruiter Call - 15 min Final Interview - 45 mins Offer What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Задачи: — Отвечать на живые чаты и электронные письма клиентов своевременно, при этом около 90% работы приходится на живой чат с очередью. — Помогать клиентам решать вопросы и проблемы с их аккаунтом, оплатой, доменом и другими транзакционными запросами. — Самостоятельно достигать целей по качеству, продуктивности и удовлетворенности клиентов в работе с электронной почтой и живым чатом. — Быть в курсе новых функций и улучшений продукта. — Выявлять отдельные клиентские случаи и эскалировать важные проблемы. Требования: — Готовность работать 40 часов в неделю, включая выходные и праздники. — Опыт работы с клиентами не менее 1 года в аналогичной роли (розничная торговля, гостиничный бизнес, онлайн-поддержка). — Отличные навыки письменного общения и умение замечать ошибки в орфографии и грамматике. — Умение анализировать разговоры, выявлять причины и согласовывать конечные цели. — Способность приоритизировать конкурирующие запросы. — Знакомство с платформой Squarespace. — Надежный Wi-Fi и личное рабочее место без отвлекающих факторов. — Наличие домашнего офиса и проживание в одном из следующих штатов США: Делавэр, Флорида, Джорджия, Канзас, Мичиган, Миссури, Огайо, Орегон, Теннесси, Юта. Условия: — Обязательное виртуальное обучение с 28 сентября по 9 октября. — Медицинские планы с возможностью 100% покрытия премий, включая медицинское, стоматологическое и офтальмологическое страхование. — Дополнительное страхование жизни и от несчастных случаев. — Счет сбережений на здоровье с финансированием от Squarespace. — Льготы по вопросам фертильности и усыновления. — Подписка на приложение для медитации Headspace. — Глобальная программа поддержки сотрудников. — Пенсионные льготы с участием работодателя. — Гибкий оплачиваемый отпуск. — 12 недель оплачиваемого отпуска по уходу за ребенком и семьей. — Ежемесячный удаленный стажировочный бонус $100. — Возмещение расходов на образование. — Совпадение пожертвований сотрудников в общественные организации. — 7 глобальных групп ресурсов сотрудников (ERG). Оплата: $18.50 в час, ставка может варьироваться в зависимости от навыков, опыта и местоположения, возможна оплата сверхурочных.

Location: Vladivostok Workplace: onsite ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com.   ABOUT YOU We are looking for a Customer Success Manager at junior level to join our APAC Partnerships team in Vladivostok. You will work side by side with our HQ and APAC Customer Success Managers, supporting the day-to-day success of the Traffic Source Partners we onboard — affiliates, media partners, creator networks, and publishers who drive players to the web shops we operate for game developers. The centre of gravity of this role is account management operations, and in particular partner payouts:making sure every partner is set up correctly, that their performance data is accurate, that their payout is calculated, documented, approved and paid on time, and that any discrepancy is chased down and closed. It is detailed work that partners feel immediately — getting it right is how trust in the programme gets built. This is an entry-level position with real ownership from day one. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. If you are organised, comfortable with numbers, enjoy being the reliable person other teams can count on, and want to learn the commercial side of the games industry from the inside, we would love to hear from you. RESPONSIBILITIES Partner payouts & account operations (primary) Own the recurring payout cycle for onboarded Traffic Source Partners: collect and validate performance data, prepare payout calculations against agreed commercial terms (revenue share, CPA, fixed fee, bonuses), and submit them for approval. Work with Finance, Legal, and Partnerships to make sure each partner's invoicing, tax, and banking documentation is complete and current before payment. Investigate and resolve payout discrepancies — missing conversions, mismatched reporting periods, currency and FX questions, adjustments and clawbacks — and communicate the outcome clearly to the partner. Maintain accurate partner records: contacts, contract terms, payout schedules, tracking setup, and account status in CRM (Salesforce) and internal trackers. Produce recurring reporting: weekly partner status, monthly payout reconciliation, and inputs for quarterly business reviews. Customer success support Support the HQ and APAC CSM team on standard customer success duties across the partner portfolio — meeting preparation, follow-ups, action-item tracking, and documentation. Help onboard new Traffic Source Partners: account setup, documentation, tracking-link setup, first campaign, and first payout. Act as first-line responder for partner questions, escalating technical issues to Engineering and commercial questions to the account owner. Monitor partner performance dashboards and proactively flag anomalies — traffic drops, conversion drops, stalled integrations, unpaid balances — before they become escalations. Act as the voice of the partner internally, liaising with Product, Engineering, Design, BD, and Support so requests are delivered accurately and on time. Ways of working Coordinate across time zones with HQ, APAC Partnerships, and regional teams. Keep process documentation, decision logs, and onboarding notes current in Confluence; track work in Jira. Spot the repetitive parts of the payout and reporting process and propose ways to simplify or automate them. REQUIREMENTS 1–4 years of experience in customer success, account management, partner or affiliate operations, ad operations, finance operations, or a comparable client-facing or operational role. Fresh graduates with the right attitude are welcome. Fluent in English; you will work in English daily with HQ and APAC colleagues and partners. Strong numeracy and confident spreadsheet skills (Google Sheets / Excel: lookups, pivot tables, reconciliation). Exceptional attention to detail. This role touches money movement; accuracy matters more than speed. Highly organised and self-directed — able to run a recurring process on a calendar without being chased. Clear written communicator, able to explain a payout calculation or a tracking issue in plain language to a partner or a teammate. Comfortable working across APAC and HQ time zones and in a fast-paced environment where priorities shift. Based in, or willing to relocate to, Vladivostok for an onsite role. NICE TO HAVE Exposure to affiliate marketing, performance marketing, ad networks, or creator and influencer programmes. Familiarity with CRM tooling (Salesforce), Jira and Confluence, or BI dashboards. Basic understanding of invoicing, VAT or withholding tax, and cross-border payment flows. Interest in the gaming industry, payments and fintech, or B2B SaaS. Additional languages relevant to APAC coverage (Korean, Chinese, Japanese). Any prior experience in coordination, support, operations, or student project lead roles. BENEFITS We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. Benefits   Convenient working tools: New Mac laptop and any other necessary equipment for your efficient work. Google Workspace, Atlassian, Jira, Slack   Professional growth: Paid professional training and attendance at specialized conferences Exchange of experience between employees within the company Opportunity for professional growth within the company and department Obtaining expertise in various areas and products of the company   More perks Possibility of flexibility working Access to the corporate library Health & dental insurance No dress code Comfortable and new office environment   The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: Medellin, Colombia On behalf of FinTech Client #1 , SD Solutions is looking for a talented Associate Customer Onboarding Manager to step onto a fintech unicorn rocketship! SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer. As an Associate Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS-based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products. Responsibilities: Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers. Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti. Guide customers through the technical integration process, providing expert problem-solving assistance. Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations. Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues. Requirements: Bachelor's degree in a relevant field or equivalent practical experience. 2+ years of implementation, project management, consulting, or customer success experience with SaaS applications. Excellent project management, communication, and problem-solving skills. Ability to work in a fast-paced, deadline-driven start-up environment. Passionate about customer service and proactively identifying solutions. Preferred: Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc. Accounts Payable and Procurement knowledge. Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.) About the company: A well-funded fintech unicorn operating a cloud-based global payables automation platform. Enterprises use it to streamline supplier payments, mass payouts, and AP operations across international markets — replacing manual finance processes with automated, audit-ready workflows. By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice , and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

Location: Remote - Sweden; Remote - Finland Workplace: Remote About You You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they're happy they partnered with you. Further, you're a curious person, and you'd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge. About Us Constructor.io http://Constructor.io powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We're approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical. We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About The Position As a Customer Success Manager, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. Your specific responsibilities will include: - Own the customer journey from project kick-off, launch, adoption, and ongoing value realization, ensuring customers achieve meaningful business outcomes and are delighted with the partnership. - Build trusted relationships across complex enterprise organizations, engaging confidently with stakeholders ranging from engineers, data and product teams to Heads and Directors of Ecommerce, Digital, Product, and Technology, as well as VP and C-level executives. - Understand the goals, priorities, and influence of different customer personas, and align technical and business stakeholders around a shared success plan. - Translate technical concepts, product capabilities, and performance data into clear business value, connecting Constructor’s work to outcomes such as conversion, revenue, customer experience, and operational efficiency. - Plan and lead effective QBRs and EBRs that go beyond reporting: communicate measurable impact, facilitate strategic conversations, make recommendations, and align stakeholders on priorities and next steps. - Identify risks, blockers, and changing customer priorities early. Lead escalations with clarity and urgency by defining the business impact, engaging the right internal teams, setting expectations, and maintaining customer confidence through resolution. - Advocate effectively for customer needs while exercising strong judgment about when engineering involvement is required, how requests should be prioritized, and when an alternative solution can deliver the desired outcome. - Use customer insights, performance data, and ecommerce best practices to provide proactive, strategic recommendations, not simply respond to requests. - Maintain clear success plans, stakeholder maps, account documentation, training materials, and agreed actions so that both the customer and Constructor teams remain aligned. - Partner closely with Account Management to support retention and growth by demonstrating value, strengthening executive relationships, and identifying opportunities to expand the partnership. - Continuously improve how we onboard, integrate, and support customers, sharing repeatable best practices that make our processes more scalable and the customer experience more effective. Requirements - Based in EMEA, ideally in the Nordics—particularly Finland, Sweden, or Denmark. Fluency in a Nordic language is an advantage but not required. - At least three years of experience managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role. - Experience working with complex enterprise organizations and building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives. - Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs. - Strong influencing and stakeholder-management skills, including the ability to create momentum and drive progress without direct authority. - Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment. - Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued. Benefits - A competitive compensation package including stock options - Fully remote team - choose where you live - Work from home stipend! We want you to have the resources you need to set up your home office - Apple laptops provided for new employees - Training and development budget for every employee, refreshed each year - Parental leave for qualified employees - Work with smart people who will help you grow and make a meaningful impact - Diversity, Equity, and Inclusion at Constructor At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.

Location: Remote - France; Remote - EMEA Workplace: Remote About You You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they're happy they partnered with you. Further, you're a curious person, and you'd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge. About Us Constructor.io http://Constructor.io powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We're approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical. We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About The Position As a Customer Success Manager, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. Your specific responsibilities will include: - Own the customer journey from project kick-off, launch, adoption, and ongoing value realization, ensuring customers achieve meaningful business outcomes and are delighted with the partnership. - Build trusted relationships across complex enterprise organizations, engaging confidently with stakeholders ranging from engineers, data and product teams to Heads and Directors of Ecommerce, Digital, Product, and Technology, as well as VP and C-level executives. - Understand the goals, priorities, and influence of different customer personas, and align technical and business stakeholders around a shared success plan. - Translate technical concepts, product capabilities, and performance data into clear business value, connecting Constructor’s work to outcomes such as conversion, revenue, customer experience, and operational efficiency. - Plan and lead effective QBRs and EBRs that go beyond reporting: communicate measurable impact, facilitate strategic conversations, make recommendations, and align stakeholders on priorities and next steps. - Identify risks, blockers, and changing customer priorities early. Lead escalations with clarity and urgency by defining the business impact, engaging the right internal teams, setting expectations, and maintaining customer confidence through resolution. - Advocate effectively for customer needs while exercising strong judgment about when engineering involvement is required, how requests should be prioritized, and when an alternative solution can deliver the desired outcome. - Use customer insights, performance data, and ecommerce best practices to provide proactive, strategic recommendations, not simply respond to requests. - Maintain clear success plans, stakeholder maps, account documentation, training materials, and agreed actions so that both the customer and Constructor teams remain aligned. - Partner closely with Account Management to support retention and growth by demonstrating value, strengthening executive relationships, and identifying opportunities to expand the partnership. - Continuously improve how we onboard, integrate, and support customers, sharing repeatable best practices that make our processes more scalable and the customer experience more effective. Requirements - Based in EMEA, ideally in France. Fluency in a French language is a requirement. - At least three years of experience managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role. - Experience working with complex enterprise organizations and building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives. - Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs. - Strong influencing and stakeholder-management skills, including the ability to create momentum and drive progress without direct authority. - Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment. - Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued. Benefits - A competitive compensation package including stock options - Fully remote team - choose where you live - Work from home stipend! We want you to have the resources you need to set up your home office - Apple laptops provided for new employees - Training and development budget for every employee, refreshed each year - Parental leave for qualified employees - Work with smart people who will help you grow and make a meaningful impact - Diversity, Equity, and Inclusion at Constructor At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.

Location: New York; San Francisco Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.  This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact. WHAT YOU WILL DO CUSTOMER SUCCESS OWNERSHIP - Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions. - Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs. - Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction. - Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn. - Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns. - Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap. - Develop and deliver customer training, enablement programs, and best practices to drive adoption. - Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics. STRATEGIC CUSTOMER GUIDANCE - Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes. - Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production. - Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes. - Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions. CROSS-FUNCTIONAL COLLABORATION - Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives. - Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value. - Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams. WHAT WE'RE LOOKING FOR - 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment. - Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention. - Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams. - Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences. - Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success. - Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential. - Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Pune Workplace: onsite About Spin.AI Spin.AI is a global SaaS security company based in Palo Alto, CA, protecting enterprises from SaaS ransomware, Shadow IT, non-compliance, data loss, and data leak disasters in the cloud. SpinOne is an all-in-one SaaS data protection platform built for mission-critical applications such as Google Workspace, Microsoft 365, Salesforce, Slack, and Atlassian. We deliver the most innovative last line of cyber defense, along with SaaS data management and protection, for more than 2,000 organizations worldwide. Learn more at https://spin.ai/ About the Role Spin.AI is looking for a Customer Support Specialist to help our customers get the most out of the SpinOne platform. You'll provide technical support by email and chat across the full breadth of what SpinOne protects: Google Workspace, Microsoft 365, Slack, Salesforce, and — following our acquisition of Revyz — Atlassian's Jira and Confluence. We're especially interested in candidates coming from a Jira Service Management or Jira administration background. You already know how to run a queue, write a clear KB article, and keep a frustrated user calm while you work the problem. This role gives you the chance to bring that instinct to a security and data protection product, and to broaden it across four more SaaS ecosystems that a huge number of businesses run on every day. You'll be one of the most direct lines our customers have to Spin.AI. Strong candidates are methodical troubleshooters, clear writers, and comfortable de-escalating a tense conversation without losing the thread of the actual technical issue. What You'll Do: Provide technical support to customers via email and chat Research, diagnose, troubleshoot, and identify solutions to resolve customer issues spanning Google Workspace, Microsoft 365, Slack, Salesforce, and Atlassian (Jira, Confluence) environments Follow standard procedures for escalating unresolved issues to the appropriate internal teams Provide prompt, accurate feedback to customers and set realistic expectations on resolution Ensure proper recording and closure of all issues in the ticketing system Prepare accurate and timely reports on ticket volume, resolution time, and recurring issues Document knowledge in the form of knowledge base tech notes and articles Participate in improving the product FAQ and knowledge base, particularly as Revyz/Atlassian coverage matures Work closely with the engineering team on unresolved or recurring issues, and help translate Jira/Atlassian-specific behavior for teams less familiar with that ecosystem What We're Looking For: Hands-on experience administering Jira and/or Jira Service Management — you understand permission schemes, workflows, automation rules, and how admins actually use the product day to day Experience with technical support, customer success, or a similar customer-facing role Comfort with knowledge base tools, ticketing systems, and basic escalation workflows Strong written communication skills — you can explain a technical concept clearly to a frustrated user without over-simplifying it Willingness to build working knowledge of Google Workspace, Microsoft 365, Slack, and Salesforce administration alongside your existing Atlassian expertise Skilled at de-escalation — you can keep a tense conversation productive and focused on resolution Certifications That Strengthen Your Application: You don't need to hold all — or any — of these to apply, but the following credentials map closely to the work and are a strong signal of fit: ACP-120: Atlassian Certified Jira Administrator for Cloud — the closest match to this role; covers Jira Cloud configuration, permissions, workflows, and automation ACP-620: Atlassian Certified Confluence Administrator for Cloud, or equivalent Confluence admin experience Atlassian Certified Organization Administrator (Cloud Organization Admin), for candidates who've worked at the org/Atlassian Access level Nice to Have: Prior exposure to SaaS backup, recovery, or data protection concepts Experience supporting more than one of Google Workspace, Microsoft 365, Slack, or Salesforce in addition to Atlassian Experience writing technical documentation or how-to content Benefits: PTO Paid Holidays Health Insurance Dental Insurance Vision Insurance Employee Wellness Program Great opportunity to work with amazing people Why Spin.AI? Inc. 5000 list for 2026! 🚀 Overall Ranking: #3,309 Industry Ranking: #107 Metro Ranking: #114 State Ranking: #463 Forbes Named Spin.AI One of America's Best Startup Employers THREE Years in a Row (2024- 2026) Work in a fast-moving, high-impact cybersecurity company recognized by Gartner, Forrester, and G2 . Collaborative, transparent culture – your ideas and experiments matter. Direct impact: your work translates into real business growth and visibility. Growth opportunities and performance-based rewards. Why join Spin.AI? This is an incredible opportunity to join a fast-paced team with high growth potential to become a new unicorn or decacorn within the next few years. Dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills.   EEO Statement Equal Opportunity Employer Spin.AI is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.  View The EEO is the Law poster and its supplement.    Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact our HR Manager, Shushan Akopian via shushan@spin.ai.