Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As the Candidate Experience Team Lead for [Region], you'll own how candidates experience GitLab across your region by raising the capability of the specialists around you. You'll set the quality bar, balance workloads, onboard and develop specialists, and serve as the first escalation point when a process breaks down or a candidate situation needs judgment. You'll stay hands-on with interview coordination, background checks, and offers, while spending most of your time making the regional function run well. You'll use candidate experience data to surface patterns and risks to the Director, Talent Acquisition and Enablement, and partner with leads in other regions to maintain one global process. At GitLab, our mission is simple: to enable everyone to contribute to and co-create the software that powers our world.
What you’ll do
Lead Candidate Experience Specialists in [Region], setting and modeling standards for interview coordination, candidate communication, contract and offer accuracy, and data hygiene in the applicant tracking system.
Balance coordination work across the regional team, monitor capacity against hiring volume, and flag resourcing gaps to the Director, Talent Acquisition and Enablement before they affect candidates.
Resolve escalated scheduling conflicts, candidate issues, and process gaps, bringing clear recommendations to leadership when further support is needed.
Own onboarding, ramp, and ongoing development for new specialists through documentation, shadowing, and direct feedback on work quality.
Coordinate interviews, prepare offers and employment contracts, manage background and reference checks, and partner with People Operations on the handoff to onboarding.
Build and maintain reporting on candidate satisfaction, specialist response times, scheduling turnaround, and data accuracy to identify patterns, bottlenecks, and risks.
Partner with leads in other regions to maintain one global coordination process, contribute regional evidence to process and tooling improvements, implement agreed changes, and keep documentation accurate in the applicant tracking system and GitLab repositories.
Collaborate with recruiters, hiring managers, Talent Acquisition leadership, Information Technology, and People Operations across time zones to keep hiring moving, modeling GitLab's values, culture, and all-remote approach in every interaction.
What you’ll bring
Substantial experience in candidate experience or recruiting coordination, covering interview scheduling, offer and contract preparation, background checks, and onboarding handoffs, including serving as a senior or go-to team member.
Ability to lead and develop team members without formal authority through mentoring, onboarding, direct feedback, and influence.
Attention to detail in scheduling, contracts, and candidate data, with a record of professionalism, responsiveness, sound judgment under pressure, and maintaining confidentiality.
Experience anticipating risks, resolving scheduling and process problems early, prioritizing competing demands, and setting clear expectations about timelines, next steps, and trade-offs.
Experience building and maintaining candidate experience or scheduling reports, using data to identify bottlenecks and make a case for change.
Experience working across regions or functions to standardize processes, with the judgment to distinguish genuine regional requirements from inconsistent practices.
Clear written and verbal communication with candidates and stakeholders at all levels, including executives, and the ability to build collaborative relationships across functions and time zones.
Proficiency with an applicant tracking system or interview tool for scheduling, tracking, and stage management, plus Google Workspace and scheduling tools, and a willingness to learn additional tools. Greenhouse and ModernLoop experience is beneficial but not required.
About the team
Our Candidate Experience team supports candidates through interview coordination, offers and contracts, background and reference checks, and the transition to onboarding. As regional leads and specialists, we partner with recruiters, hiring managers, Talent Acquisition leadership, Information Technology, and People Operations to deliver a consistent global candidate experience. We work across time zones, using transparent documentation in the applicant tracking system and GitLab repositories to collaborate asynchronously. Our regional leads work together to resolve process differences and bring regional evidence into global improvements.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$53,600
—
$91,200 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
УдалённоseniorRemote, Canada; Remote, United States; Collaborate with recruiters, hiring managers, Talent Acquisition leadership, Information Technology, and People Operations across time zones to keep hiring moving, modeling GitLab's values, culture, and all-remote approach in every interaction; Clear written and verbal communication with candidates and stakeholders at all levels, including executives, and the ability to build collaborative relationships across functions and time zones; We work across time zones, using transparent documentation in the applicant tracking system and GitLab repositories to collaborate asynchronously; The base salary range for this role’s listed level is currently for residents of the United States only
Location: Remote
About Osano
Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.
The Role
Osano is looking for a
Campaign Marketing Specialist
to own the execution of integrated marketing campaigns that drive pipeline, generate demand, and build brand awareness.
This is a hands-on, execution-focused role for an experienced marketer who can take an established campaign strategy and independently bring it to life across multiple channels. You'll work closely with demand generation, content, product marketing, sales, and other cross-functional partners to manage campaigns from planning through launch, ensuring programs are executed effectively, on time, and with measurable results.
We're a lean, collaborative team, so we're looking for someone who can
hit the ground running, take ownership, and execute multichannel campaigns with minimal direction
. You'll need to be comfortable juggling multiple priorities, making decisions, solving problems, and keeping campaigns moving without constant oversight.
The ideal candidate brings proven experience executing
integrated, cross-channel campaigns in a B2B environment
, understands how different marketing channels work together, and knows what it takes to turn campaign plans into successful programs. While you won't be responsible for setting the overarching marketing strategy, you'll have significant ownership over how campaigns are executed and optimized.
What You'll Do
Own the end-to-end execution of integrated marketing campaigns across channels such as email, paid media, organic, content, webinars, and account-based marketing (ABM).
Translate campaign strategies and briefs into actionable execution plans, timelines, deliverables, and measurable outcomes.
Independently manage multiple campaigns simultaneously, proactively identifying priorities, resolving blockers, and keeping programs on track.
Build, launch, monitor, and optimize campaigns within marketing automation and CRM platforms.
Manage audience segmentation, campaign setup, scheduling, tracking, and deployment across multiple marketing channels.
Partner with demand generation, content, product marketing, design, and sales to coordinate campaign assets and ensure consistent messaging across channels.
Take ownership of campaign quality assurance, including links, forms, lists, tracking, formatting, creative, and overall customer experience.
Maintain and manage the integrated campaign calendar, ensuring alignment across channels, stakeholders, and initiatives.
Monitor campaign performance, identify opportunities for improvement, and recommend adjustments to improve engagement, conversions, and pipeline contribution.
Analyze campaign data and performance metrics to support reporting, optimization, and future campaign planning.
Troubleshoot campaign execution challenges independently and proactively communicate risks, recommendations, and results.
Identify opportunities to improve campaign processes, workflows, and automation to increase efficiency and scalability.
Support occasional event and webinar initiatives, including promotion, coordination, lead capture, and post-event follow-up.
What We're Looking For
3–5+ years of B2B marketing experience, with demonstrated ownership of integrated campaign execution and management.
Proven experience independently executing multichannel marketing campaigns from planning and setup through launch, monitoring, and optimization.
B2B marketing experience required; experience within a B2B software or SaaS organization is strongly preferred.
Strong understanding of integrated marketing and how email, paid media, organic, content, webinars, and ABM work together to drive demand and pipeline.
Hands-on experience building, deploying, and managing campaigns using marketing automation and CRM platforms (Hubspot exp is a must)
Ability to take an established campaign strategy and drive execution with minimal oversight, demonstrating sound judgment, initiative, and accountability.
Strong project management and organizational skills, with experience managing multiple campaigns, stakeholders, deadlines, and competing priorities.
Experience monitoring campaign performance, interpreting key marketing metrics, and making data-informed recommendations.
Strong attention to detail and experience managing campaign QA, audience segmentation, tracking, and deployment.
Excellent written and verbal communication skills, with the ability to collaborate effectively across teams.
A proactive, resourceful, and solutions-oriented mindset with the ability to thrive in a fast-paced, lean marketing team.
Willingness to roll up your sleeves, take ownership, and execute the work needed to deliver successful campaigns.
Nice to Have
Experience working within a B2B SaaS or software company.
Experience supporting event marketing initiatives, including webinars, conferences, trade shows, or field events.
Experience executing account-based marketing (ABM) campaigns.
Familiarity with marketing project management and campaign planning tools.
Experience optimizing campaign workflows, automation, and operational processes.
Basic design sense and experience reviewing campaign creative for accuracy and brand consistency.
Familiarity with the data privacy, compliance, or cybersecurity space.
Why Us
A well-defined career path that’s not just “climbing the ladder” - learn different competencies, skills, and concepts as you progress and get recognized for it.
Supportive leadership and peers - from sales engineering and product marketing to sales development and demand generation - you’re never in this alone.
You’ll be stepping into a space that’s on fire – the privacy and regulatory landscape is only growing with a ton of opportunity in front of us.
You’ll become a privacy expert, including the opportunity to receive your Certified Information Privacy credential.
You’ll be representing a product that makes prospects say, “This is so awesome” when you demo it.
Benefits
Competitive compensation + ownership interest for an early stake in our success!
Unlimited paid time off with a requirement to take at least two weeks off per year.
We're continuously a Best Place for Working Parents and offer paid parental leave for all new parents + believe that family, however you define it, comes first.
Osano sponsors individual premiums for base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision Insurance via Aetna.
A fully, permanently remote company so you can work from anywhere in the U.S.
Receive a MacBook + $600 to craft your home workspace
Annual company trip designed to foster connection, creativity, and fun together!
Mental health benefits with free memberships to mindfulness + talk therapy services
A Bit More About Osano
Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.
We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.
As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you.
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.
Location: Remote (Canada)
Workplace: Remote
BUILD SOMETHING PEOPLE LOVE
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.
We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers.
ABOUT THE TEAM
The People Systems & Operations team builds and runs the systems, workflows, and automations that support every stage of the employee lifecycle at Wealthsimple. We own the design of the processes behind those systems, and we're accountable for their reliability, scale, and integrity. We sit within People & Comms and work closely with Engineering, IT, Legal, Security, and Compliance to make sure our people programs are practical, secure, and actually used.
ABOUT THE ROLE
This is a 12-month fixed-term contract. You’ll own core employee lifecycle transactions end to end, making sure every change is accurate, on time, and reflected correctly downstream in payroll and our other People systems. It's work with real stakes: every transaction touches someone's pay, title, or career, so getting it right matters.
WHAT YOU'LL DO
WHAT YOU BRING TO THE SYSTEM:
- Own job change transactions in Workday, including compensation, title, and role changes
- Contribute to onboarding administration, making sure new hires are set up accurately and on time so their first day goes smoothly
- Prepare and validate employee data ahead of payroll cut-offs
- Generate employee letters and documentation accurately and consistently
- Audit your own work and the data around it, catching errors at the source rather than downstream
WHAT YOU BRING TO THE BUSINESS:
- Manage a high volume of requests through our ticketing queue with speed, accuracy, and clear communication
- Act as a trusted point of contact for employees, managers, and People Partners on lifecycle questions
- Spot recurring friction in our processes and propose fixes, from better templates and documentation to automation opportunities with the People Systems team
- Document processes as you go so the work is repeatable, scalable, and easy to hand off
- Look for where AI tools can make the work faster and more accurate
QUALIFICATIONS
- 2+ years of experience in People Operations, HR Operations, or HR administration
- Hands-on experience transacting in Workday, including job changes, compensation changes, and onboarding
- Bias to action: you move work forward without waiting to be asked and take ownership of outcomes, not just tasks
- Strong attention to detail: you treat data accuracy as non-negotiable because you know every transaction touches someone’s pay, title, or career
- Scalable thinking: you fix the process, not just the instance, and notice when the same problem keeps showing up
- Working knowledge of how employee data flows into payroll, and the downstream impact of getting it wrong
- Comfortable managing competing priorities and deadlines in a fast-paced, high-growth environment
- Clear, warm communicator with employees and managers at all levels
- Handle confidential employee information with discretion and sound judgment
NICE TO HAVE
- Experience with Ashby and Jira
WHO YOU ARE
- Detail-oriented: data accuracy is non-negotiable for you, because you know every transaction touches someone's pay, title, or career
- Someone who moves work forward without waiting to be asked, and owns outcomes, not just tasks
- A process fixer: you solve the pattern, not just the one-off, and you notice when the same problem keeps showing up
- A clear, warm communicator with employees and managers at every level
- Discreet with confidential employee information, with sound judgment about what to share and when
WHY WEALTHSIMPLE?
🌸 Top-tier health benefits and life insurance
📈 Long-term group savings with employer match, through Wealthsimple for Business
🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*
✈️ 90 days away: work outside Canada for up to 90 days per year*
👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.
*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.
ICYMI
Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.
Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.
AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.
Location: Alpharetta, US
ABOUT BAD MARKETING:
We're a team of 130+ passionate leaders and creatives who have worked diligently to make BAD Marketing one of the largest and most robust Growth Marketing Agencies in the world. At the core of our philosophy is the belief that excellence stems from a united team working toward a common objective: to not only help our clients grow profitably but also to provide them with an experience they can’t find anywhere else.
We specialize in local lead generation, e-commerce, and information marketing, catering to clients that span from auto and local shop owners to online consumer product brand owners, online gurus selling courses or coaching, and more.
Our approach to success involves more than just
B
old
A
nd
D
isruptive strategies. We invest in our team through extensive training, continuous support for growth and learning, and the cultivation of a happy and confident company culture. For us, finding fulfillment in your career is just as crucial as excelling in it.
ABOUT THIS POSITION:
We're looking for a
Tracking and Attribution Specialist
- someone who can own the measurement layer across our info/coaching division and make sure every number our media buyers optimize against and our strategists report to clients is actually true.
You'll serve all pods across 20-30 clients, each with a different setup, across mostly paid platform (some email) traffic. We run on Meta, Google/YouTube, and TikTok, and on whatever platform a client needs next. Client reporting runs through our custom dashboards/system, and our clients use a mix of third-party attribution tools (Hyros primarily, but some other similar platforms). You report to the Director of Operations, who owns the overall systems architecture. You own the tracking and attribution domain within it.
This is a specialist role within our martech function. You'll work alongside our MarTech team, who also handle tracking work, but tracking and attribution is your specialty and your domain. You're the person the division comes to when something about tracking is unclear, broken, or new. When we launch a client on a paid platform nobody here has used, you're the one who investigates it, learns it, and comes back with how we should set up the tracking. When Meta, Hyros, and Stripe all show different purchase counts, you're the one who can explain why and which number to trust.
Tracking breaks quietly. An event stops firing after a page edit, deduplication fails, a UTM gets mistyped on an email. You're not waiting for a media buyer to notice two weeks later - you've built the monitoring that catches it first. And because you're working across 20-30 clients, every setup, fix, and change you make gets documented so anyone on the team can pick it up.
WHAT SUCCESS LOOKS LIKE:
Media buyers and strategists trust the data because you've verified it - not because they assumed it was right
Broken events get caught by your monitoring, not by someone wondering why performance dropped
New launches go live with verified tracking, and you keep verifying it after launch as pages, platforms, and integrations change
Every client has a current tracking record in their funnel bible - what's installed, how it's configured, what changed, and why - clear enough that someone else could troubleshoot from it
UTMs are consistent across paid and organic, so organic traffic is actually attributable
When platform and attribution numbers don't line up, you explain the gap in plain language a strategist can repeat to a client
When we move onto a new platform, you've already figured out how to track it
You fix the same problem once. The second time, it becomes a checklist, a template, or an automated check
A DAY IN THIS ROLE:
Morning:
Review what your automated event health checks flagged overnight across clients - broken events, deduplication issues, Event Match Quality drops, unexpected volume changes. Triage by business impact. Check the ClickUp queue and Slack for anything urgent from media buyers or strategists.
Throughout the day:
Implement and fix tracking - GTM tags and triggers, Meta CAPI (including the CRM-side setup an integration needs), Google enhanced conversions, GA4, TikTok and YouTube conversion tracking, attribution platform connections
Run tracking checks on new launches before they go live, and on live funnels when something changes
Work through your audit rotation - take a client's full setup and come back with what's broken, what's at risk, and what to fix first
Explain discrepancies to strategists and media buyers, and push back when a requested setup is going to produce bad data
Update each client's tracking record as you make changes - not at the end of the week
Weekly rhythm:
Cross-client event health review, UTM hygiene checks on new campaigns and emails, and a watch on platform tracking changes that could affect our setups. Monthly, you reconcile platform, attribution, and source data for each active client.
End of day:
You can answer: Did I act on every monitoring exception? Is every change I made today documented? Does anyone need a status update from me?
QUALIFICATIONS:
2+ years in a marketing technology, marketing operations, or technical marketing role, with tracking and attribution as your core strength - ideally at an agency or across multiple accounts
Deep Meta tracking knowledge - Pixel vs. Conversions API, standard vs. custom events, deduplication, Event Match Quality, Events Manager diagnostics
Google Tag Manager - you build and debug containers, data layers, and triggers yourself
GA4 and Google Ads conversion tracking, including enhanced conversions
Tracking experience on at least one platform beyond Meta and Google (TikTok, YouTube, or similar)
Working knowledge of Hyros and at least one other third-party attribution platform (Triple Whale, Northbeam, or similar)
UTM strategy, click IDs, and cross-domain tracking - you understand how parameters pass from click to CRM to report
Reporting literacy - you understand how tracking data becomes a report and can spec what a report needs
Comfortable reading documentation and figuring out unfamiliar platforms independently
Clear written communication. You operate in Slack and ClickUp, not meetings, and you need to explain technical issues so non-technical people can act on them
Strongly preferred:
Experience in direct response, info/coaching, or performance marketing environments
SQL and BigQuery familiarity/working knowledge
CRM integrations for server-side events (HubSpot, GoHighLevel, or similar)
GoHighLevel or ClickFunnels experience
YOU'LL THRIVE HERE IF:
You want to own a domain/specialty
You document by default - you'd rather write it down once than explain it three times
You build systems, not one-offs. Solving the same problem twice bothers you
You understand how a broken event affects campaign optimization and the numbers clients see, not just the tag itself
You're energized by figuring out platforms you've never used
You use AI heavily for audits, documentation, debugging, and monitoring; you're open about how, and you know where it gets tracking wrong
THIS MAY NOT BE FOR YOU IF:
You think this role is mainly CRM implementation, email automation, or workflow building - those are part of martech, but in this role they're the exception, not the job
Your tracking experience is mostly installing pixels and tags someone else configured - you haven't set up or debugged Conversions API, GTM, or server-side events yourself
You haven't had to reconcile numbers across ad platforms and attribution tools, or you're not interested in why they disagree
You'd rather fix things as they're reported than build monitoring that catches them first
Documentation feels like extra work
You need training or detailed instructions before you can work in an unfamiliar platform
You'd rather keep your AI use quiet than show us your workflow
Written async communication isn't your strength
Location: Colorado - Colorado Springs
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them.
About the Role
The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions.
Key Responsibilities
Customer Experience & Front Office Operations
Serve as the first point of contact for all customers, including prospects, residents, and vendors
Create a welcoming office environment by greeting every visitor with professionalism and positivity
Deliver exceptional customer service by identifying needs and providing timely, effective solutions
Answer and manage all incoming calls, documenting detailed and accurate information in property management systems
Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries
Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently
Leasing Support & Sales
Maintain up-to-date knowledge of apartment availability, pricing, and community features
Support leasing efforts by answering prospect questions and assisting with the application and documentation process
Conduct follow-up communication with prospective residents to support conversion and occupancy goals
Prepare apartment homes for move-ins and assist with move-in and move-out processes
Community Presentation & Operations
Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards
Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times
Assist with signage, directional materials, and overall tour experience setup
Maintain knowledge of the local area to better assist prospects and residents
Marketing & Resident Engagement
Support community marketing efforts, including social media posting and outreach initiatives
Assist in planning and executing resident events and engagement activities
Contribute to building a strong community atmosphere that enhances resident satisfaction and retention
What You Bring
High school diploma or GED required
1+ years of in-person, customer facing experience required
1+ years of other customer service, administrative, sales, or hospitality experience required
Multifamily property management experience is a plus
Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences
Customer-first mindset with a passion for delivering exceptional service
Strong organizational skills and attention to detail
Ability to multitask and perform in a fast-paced, customer-facing environment
Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata)
Flexibility to work extended hours, including arriving prior to office opening as needed
Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed
Physical Requirements
Required to
talk and hear
Required to
stand; walk; use hands to finger, handle or feel; and reach with hands and arms
R
equired to sit; climb or balance; and stoop, kneel, crouch or crawl
Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth
perception
and ability to adjust focus
Why Cottonwood Residential?
We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: Americas; EMEA
Workplace: Remote
RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile.
We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue.
We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance.
This isn't the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading.
THE ROLE
RC Capital is RevenueCat's first move into financial services. Our first product, Early Payouts, gives developers access to App Store proceeds without waiting the usual 30 to 60 days for Apple and Google to pay them.
As Sales & Operations Specialist, RC Capital, you will own the customer lifecycle end-to-end - from identifying and qualifying suitable prospects through screening, onboarding, activation, ongoing support, account operations, and portfolio health. You will combine commercial judgment, customer care, operational discipline, and risk awareness to help RC Capital acquire and serve more healthy customers.
This is a hands-on individual-contributor role on a small founding team. You might move from a discovery call to an onboarding issue, a portfolio review, and a workflow improvement in the same day. You will work closely with Sales, Support, Product, Data, Finance, Legal, Marketing, and GTM Operations, and report to the VP of Strategy & Operations. You will also help build the playbook and systems future teammates inherit.
WHAT YOU'LL OWN:
- Sales and qualification. Manage a portfolio of inbound and targeted outbound opportunities. Run discovery, assess product and customer fit, coordinate screening, handle objections, maintain momentum, and guide suitable prospects to a clear decision.
- Onboarding and activation. Lead approved customers from decision to activated. Ensure customers understand how to use Early Payouts successfully.
- Customer support and portfolio operations. Serve as a reliable point of contact for customers, including questions, disputes, and operational issues. Coordinate with RevenueCat Support and specialist teams, and own follow-through through resolution.
- Risk-aware execution. Apply documented customer, fraud, and risk policies consistently; investigate issues; document decisions; monitor emerging patterns; and make sound recommendations. Escalate exceptions and regulated or high-impact decisions to the appropriate risk, legal, finance, or leadership owner.
- Lifecycle performance and insight. Maintain a reliable view of pipeline, onboarding, support demand, usage, and portfolio health. Turn data into recommendations on funnel quality, conversion, time to activation, drop-off, retention, customer experience, and risk indicators. Bring structured customer insight to Product to inform roadmaps.
- Systems, automation, and playbooks. Improve CRM, support workflows, internal handoffs, reporting, documentation, and automation. Use AI thoughtfully to reduce manual work and response times without weakening controls or customer trust. Partner with Marketing, Operations, Data, and Product on durable implementations.
- Customer and growth. Partner with Marketing on focused acquisition and lifecycle experiments. Support marketing efforts like campaign execution, competitive analysis, and content that drives demand.
WHAT WE'RE LOOKING FOR
- 4+ years in a high-ownership, customer-facing commercial or operations role spanning sales, account management, customer success, customer support, or customer operations.
- A track record of moving opportunities through a commercial process and managing a meaningful volume of customer relationships with strong follow-through.
- Experience in fintech, payments, lending, factoring, embedded finance, or another environment where customer growth and operational risk are closely connected.
- 1-2 years of marketing or growth experience running campaigns or managing CRM-driven outreach.
- Strong operational judgment: you clarify ownership, define next steps, document decisions, apply policy consistently, and recognize when an issue needs specialist review.
- Analytical fluency across CRM, support, and analytics tools, with the ability to diagnose funnel or portfolio performance and recommend action.
- Practical experience improving workflows with automation and AI, including judgment about where automation introduces unacceptable risk or a poor customer experience.
- Excellent written and verbal communication: persuasive with prospects, clear during onboarding, calm in disputes, and concise with executives and cross-functional partners.
- Comfort operating in ambiguity on a small, autonomous team and working hours that meaningfully overlap with US time zones.
NICE TO HAVE
- Direct experience with payment operations, underwriting, fraud and risk workflows, disputes, or compliance-adjacent processes.
- Experience launching a new product, business line, or operating motion before the playbook was written.
- Knowledge of mobile apps, developer products, subscriptions, or App Store economics.
- Experience contributing to CRM or lifecycle campaigns, customer-facing content, or growth experiments.
- Familiarity with tools such as Salesforce, Notion, Linear, Intercom or Zendesk, Slack, Zoom, and product analytics platforms.
What success looks like
In your first 30 days
- Understand RC Capital's product, customers, unit economics, risk model, and role within RevenueCat.
- Map the lifecycle from first signal through activation and live-account support.
- Establish baseline reporting for pipeline quality, conversion, time to decision, time to activation, support demand, repeat usage, and portfolio health.
- Shadow sales, onboarding, support, risk, and account reviews; then handle initial customer interactions with support.
- Ship one concrete improvement to a workflow, report, playbook, or automation.
By 90 days
- Independently own a portfolio from qualification and screening through onboarding and ongoing operations, escalating genuine exceptions appropriately.
- Give the team a reliable view of pipeline, onboarding, support, usage, and portfolio performance, with recommendations rather than reporting alone.
- Run a consistent cadence for opportunity follow-up, onboarding, live-account reviews, and issue resolution.
- Ship workflow or automation improvements that reduce manual work or customer wait time without weakening controls.
- Support marketing efforts to deliver on targets.
- Translate recurring customer and operational friction into structured recommendations for Product, Data, Finance, Legal, Support, or Marketing.
By 6 to 12 months
- Improve key lifecycle measures such as conversion, activation speed, utilization and retention.
- Help grow a portfolio of healthy customers while keeping fraud, disputes, losses, and other agreed risk indicators within guardrails.
- Maintain a commercial and customer-operations playbook another teammate can follow without relying on context held only in people's heads.
- Help turn the early motion into a repeatable engine and identify which responsibilities should move to partner teams or future hires as volume grows.
WHAT WE OFFER:
- Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
- 10-year window to exercise vested equity options
- A fully remote environment designed around autonomy and flexibility
- 4-5 weeks of flexible time off annually
- Paid desk at a co-working space
- Workspace budget and continuous learning stipend
INTERVIEWING AT REVENUECAT
Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat https://www.revenuecat.com/blog/company/how-we-hire-at-revenuecat/, including tips to help you succeed.
MORE ON HOW WE WORK:
- How we think about hiring and team design: Building a Winning Team https://app.notion.com/p/Building-a-Winning-Team-69e431c4c3df4b13961523cd93c0e9bf?pvs=21
- The values that guide how we work: Our Values https://www.revenuecat.com/blog/values/
- How we work as a remote team: How We Work Remotely at RevenueCat https://www.revenuecat.com/blog/how-we-work-remotely-at-revenuecat/
- What to expect from our interview process: Interview Expectations https://app.notion.com/p/RevenueCat-Interview-Expectations-1bdcb1a108b0800c8941def0f076f9e2?pvs=21
- What to expect from comp and employment: Employment FAQ https://app.notion.com/p/RevenueCat-Compensation-Employment-Overview-184cb1a108b0801398d4e525928597ab?pvs=21
Проводить проверки, анализировать поведение пользователей, выявлять подозрительные или мошеннические транзакции (депозиты, выводы, бонусы). Проводить KYC/AML-проверки (верификация документов и платёжных методов депозитов и выводов).
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We’re looking for a Senior People Operations Specialist to play a key role in building and scaling the HR operations that support our growing team.
This is an opportunity to have real ownership and impact. You’ll oversee the core employee lifecycle while shaping the processes, systems, and ways of working that enable us to grow effectively. From improving existing workflows to introducing smarter, more automated solutions, you’ll have the freedom to challenge how things are done and make them better.
Working closely with HR Business Partners, Talent Acquisition, Payroll, Finance, and Legal, you’ll help create a seamless employee experience and ensure our HR operations are accurate, efficient, and built to scale.
If you enjoy bringing structure to fast-moving environments, solving operational challenges, and building things that make a tangible difference, this is a chance to help shape HR Operations at an exciting stage of our growth.
WHAT YOU'LL DO
- Own end-to-end HR operations: onboarding/offboarding, employee data management, contracts, and HRIS administration
- Design and continuously improve HR processes and workflows to support rapid headcount growth
- Partner with Payroll and Finance to ensure accurate, timely monthly payroll inputs (starters, leavers, changes, benefits)
- Partner with Legal, HR Business Partners and Talent Acquisition to ensure a smooth, well-documented employee lifecycle
- Act as the escalation point for employee queries relating to contracts, benefits, and policies
- Support audits (right-to-work, compliance, insurance) and maintain accurate employee records
- Ensure HR policies, employee handbooks, and processes comply with UK employment law (and monitor changes that require updates)
- Manage relationships with external vendors (such as benefits providers etc)
- Identify opportunities to automate and simplify recurring HR admin work
WHAT WE'RE LOOKING FOR
- 3+ years of experience in People Operations, ideally in a fast-growing or scale-up environment
- Solid working knowledge of UK employment law and best practice
- Experience owning or administering an HRIS (preferably HiBob)
- Experience coordinating with payroll providers and benefits administration in the UK
- Strong Excel/Google Sheets skills; comfortable working with and cleaning large datasets
- Excellent attention to detail and a process-first mindset
- Strong communication skills — able to explain policy and process clearly to employees at all levels
- Comfortable working in ambiguity and building processes from scratch where none exist yet
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: Annapolis, MD
Position Objective:
Responsible for all DME supply room inventory par levels hospital-wide; collects broken equipment, performs basic inspections of DME per standards set by the AAMC Biomedical Department and makes sure DME is clean, functional, and safe for patient use.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Helps maintain the VERSUS RFID tracking system by maintaining RFID tags and RFID tag batteries and updating / managing the software device information.
Will use the VERSUS RFID tracking system daily. Will have privileges in the Mednet system to track Mednet devices and run reports.
Receives communication from designated departmental personnel for DME needs via EPIC CLINCON system primarily, phone secondarily.
Performs physical and virtual rounds throughout the hospital collecting all broken equipment hospital wide and returning it to the central DME storage area for Biomed pick up. Returns repaired equipment to clinical areas. Replaces broken equipment with spares to eliminate clinical downtime. Performs minor repair/replacement tasks. Enters Biomed work orders if needed.
Is responsible for all DME supply room inventory par levels hospital-wide as well as the central equipment storage location.
Performs basic inspection of DME per standards set by the AAMC Biomedical Department and makes sure DME is clean, functional, and safe for patient use. Collects/reports relevant DME data including cleaning, repair, and staff cleaning compliance statistics. Maintains records of maintenance, inventory and safety inspection activities in accordance with departmental policies.
Educates staff on basic functions of DME.
Will be on the project team for large volume equipment projects such as (IV pump exchanges) and unpack and inspect delivered equipment, asset tag and put in computer inventory system, and help deliver/exchange new equipment.
Performs all duties in accordance with all MOSHA, Equipment and Manufacturer safety regulations with respect to personal protective equipment and safe equipment operations.
Disposes of hazardous waste in accordance with all local, state, and federal laws and regulations.
Educational/Experience Requirements:
High School Diploma or GED
Enrollment in an accredited Bioengineering program/medical terminology experience.
One year experience in a hospital setting
Required License/Certifications:
Working Conditions, Equipment, Physical Demands:
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands -
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$22.47
—
$28.66 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Мы ищем SMM-специалиста, который возьмёт на себя креатив, ведение и развитие наших социальных сетей, а также будет генерировать маркетинговые идеи и воплощать их в жизнь. Чем предстоит заниматься: 1.
Carta is looking for a Procurement Operations Specialist to keep purchase requests approvals and contract signatures moving, handle straightforward purchases from quote to signed agreement, resolve supplier issues, and build AI-enabled workflows that cut cycle time.
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Fraud Specialist, Supplier Operations & Governance (P4).
About the job
We are actively recruiting for this role to fill an existing vacancy. This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services.
We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation. In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you.
You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home.
Responsibilities
In this role, you’ll:
Advise account managers, accounting, and management on best practices to handle billing disputes
Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms
Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers
Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution
Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes
Dig into call and messaging data to identify why bills don’t match or find evidence of fraud
Build dashboards that communicate key metrics related to the lifecycle of disputes
Read contracts and interpret what should be the invoice versus what it is
Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices
Partner closely with data analytics, engineering, and accounting to reconcile accounts
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting.
Sharp written and verbal communication skills.
Experience negotiating disputes constructively with customers or vendors.
Experience in collections, dispute resolution, or billing analysis.
Experience in project management.
Experience wrangling data with Excel / Google Sheets, Looker or SQL.
Desired:
Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains.
Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum.
Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files.
Experience working with workflow platforms like Airtable or building dashboards.
Experience in telecom, technology, or consulting industries.
Experience with advanced data analysis like Python or scripting
Experience with AI and automation tools to accelerate productivity.
Location
This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.
108,720.00
- $
135,900.00
.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $
115,120.00
- $
143,900.00
.
Based in the San Francisco Bay area, California: $
127,920.00
- $
159,900.00
.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information (required for ALL US jobs)
Applications for this role are intended to be accepted until November 30, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Los Angeles
Workplace: OnSite
🏛️ About our client
Our client is a boutique law firm based in Tarzana, California, specializing in estate planning, trust administration, elder law, and probate.
The firm helps individuals and families navigate important and often emotionally challenging legal matters. Its approach is built around empathy, trust, and personalized client care. The team combines high professional standards with a relaxed, collaborative, and supportive working environment.
🎯 About the role
Our client is looking for a Legal Intake Specialist to become the first point of contact for prospective clients, ensuring every person feels heard, supported, and confident from their very first interaction with the firm.
You will start with administrative and team support while you learn the firm's practice areas and systems, and over your first several months you will grow into full client intake.
This role is ideal for someone with strong communication skills, emotional intelligence, and a genuine passion for helping people. You don't need a legal background — the firm provides comprehensive training on its practice areas, systems, and workflows.
Key Responsibilities:
🤝 Client Interaction & Intake
• Serve as the first point of contact for prospective clients via phone, email, and text.
• Conduct initial conversations, ask thoughtful follow-up questions, and understand clients' legal needs.
• Explain the firm's services, processes, and next steps in a clear and reassuring way.
• Provide a calm, empathetic, and professional experience, especially when communicating with people facing stressful or sensitive situations.
📝 Data Collection & Documentation
• Follow established scripts, intake protocols, and AI-powered workflows to collect accurate information.
• Document client details, key facts, and relevant case information in the firm's systems.
• Handle confidential personal, medical, and financial information with care and discretion.
• Maintain accurate, organized, and attorney-ready intake records.
📅 Coordination & Communication
• Schedule initial calls and consultations with attorneys or paralegals.
• Match prospective clients with the appropriate attorney and practice area.
• Communicate client needs, urgency, and relevant details to the legal team.
• Escalate complex or time-sensitive matters when necessary.
💬 Client Management & Follow-up
• Manage the intake process from the first inquiry through client engagement.
• Track prospective clients and proactively follow up on pending matters.
• Build trust through thoughtful communication without applying high-pressure sales tactics.
• Ensure consistent and reliable follow-through throughout the client journey.
⚙️ Administrative & Operational Support
• Manage intake forms, engagement documents, and onboarding materials.
• Maintain organized digital files, including scanning, filing, and document naming.
• Support the intake team and cross-train with colleagues to ensure smooth daily operations.
• Contribute ideas to improve intake processes and the overall client experience.
🧩 Requirements
• Previous client-facing experience in customer service, hospitality, school admissions, healthcare, senior care, social services, or legal environments.
• Strong emotional intelligence, patience, and the ability to communicate calmly with people experiencing stress, grief, or uncertainty.
• Excellent verbal and written communication skills, including clear, friendly phone communication.
• Strong typing and note-taking skills, including the ability to document information during phone conversations.
• Comfortable working with Mac computers and learning new technologies, including AI-powered tools.
• Organized and eager to learn, with strong attention to detail, initiative, and dependable follow-through.
• Openness to feedback, willingness to learn, and ability to ask for help when needed.
• High school diploma or equivalent.
• Ability to commute to the Tarzana office within approximately 30 minutes during weekday rush hour.
No previous law firm experience is required! Full training is provided, starting with hands-on guidance from the existing intake team.
⭐ Nice to have
• Experience in estate planning, elder law, probate, or trust administration.
• Familiarity with Clio or other CRM / case management systems.
• Experience with VOIP phone systems and structured, script-based workflows.
• Educational background in social work, psychology, or communications.
🎁 What our client offers
• Compensation: $22–26 per hour, depending on experience.
• 401(k) matching and profit sharing.
• $300 monthly contribution toward group health insurance.
• Paid holidays.
• Office closure between Christmas and New Year's.
• Comprehensive onboarding and hands-on training.
• A supportive, collaborative, and drama-free team.
📍 Location & Work Format
Tarzana, CA, USA — fully in-office.
Schedule: Full-time.
УдалённоComfort operating in ambiguity on a small, autonomous team and working hours that meaningfully overlap with US time zones; Maintain a commercial and customer-operations playbook another teammate can follow without relying on context held only in people's heads; EMEA
ОфисseniorUK, London
География найма не уточнена
УдалённоRemote - US; Compensation for candidates in other locations will be discussed during the hiring process