Вакансии

Компания Xelix, работающая в сфере финансовых технологий и базирующаяся в Великобритании, ищет опытного Senior Product Manager для работы в гибридном формате в Лондоне. В обязанности входит управление продуктом, направленным на автоматизацию бухгалтерских и финансовых процессов в крупных корпорациях. Кандидат должен обладать глубоким пониманием рынка fintech, навыками стратегического планирования и опытом работы с командами разработки программного обеспечения. Важны умение анализировать требования клиентов, формировать дорожную карту продукта и обеспечивать успешное внедрение решений, соответствующих потребностям бизнеса.

Задачи: — Быть основным контактным лицом для портфеля клиентов, строить доверие через своевременную, ясную и внимательную коммуникацию. — Руководить клиентами на каждом этапе процесса подготовки налоговой отчетности, объясняя следующие шаги, уточняя ожидания и отвечая на общие вопросы. — Обеспечивать поддержку и информированность клиентов на протяжении всего взаимодействия с Bright!Tax. — Координировать взаимодействие между клиентами и внутренними командами для обеспечения полноты документации и соблюдения сроков проектов. — Отслеживать прогресс взаимодействия с помощью внутренних систем, таких как HubSpot и других инструментов управления рабочими процессами. — Проактивно выявлять возможные задержки или проблемы и при необходимости эскалировать их. — Отвечать на вопросы клиентов по электронной почте и внутренним платформам обмена сообщениями, помогать решать проблемы или направлять запросы в соответствующую команду. — Помогать клиентам плавно проходить процесс, предвидя распространённые вопросы и предоставляя проактивные рекомендации. — Обеспечивать, чтобы каждое взаимодействие с клиентом отражало стандарты Bright!Tax по профессионализму, эмпатии и ясности. — Участвовать в обсуждениях по улучшению рабочих процессов с клиентами, практик коммуникации и предоставления услуг. — Помогать выявлять возможности для оптимизации процессов и повышения общего качества клиентского опыта. Требования: — Опыт работы не менее 2 лет в клиентском сервисе, управлении аккаунтами, клиентском успехе или аналогичной клиент-ориентированной роли. — Исключительные навыки письменного и устного английского языка — ясные, тёплые и профессиональные. — Сильные организационные и тайм-менеджмент навыки с возможностью управлять несколькими клиентами и приоритетами. — Уверенность в работе в полностью удалённой среде с использованием цифровых инструментов для совместной работы. — Проактивный подход и искреннее желание помогать другим. Будет плюсом: — Опыт работы в налоговой, бухгалтерской или финансовой сфере. — Знакомство с CRM-платформами, такими как HubSpot. — Опыт поддержки клиентов-экспатов из США или работы с глобально распределёнными командами. Условия: — Работа с целью помогать американцам по всему миру разбираться в сложных налоговых требованиях. — Присоединение к поддерживающей и совместной удалённой команде. — Возможности для роста в компании, которая ценит обучение, развитие и вдумчивое обслуживание. — Вклад в модель клиентского опыта, которая ставит в приоритет ясность, доверие и профессионализм.

О компании Atomic Wallet — некастодиальный криптокошелёк с 15+ млн установок и 1,5 млн активных пользователей ежемесячно. Международный продукт с прибыльным и устойчивым бизнесом. Ищем человека, который возьмёт на себя весь маркетинг: от органики и сайта до соцсетей и партнёрств. Главная цель роли — находить рабочие каналы роста, масштабировать их и увеличивать количество активных пользователей. Задачи: — Выстраивать маркетинговую стратегию и приоритеты по каналам, защищать их перед фаундерами. — Управлять командой и подрядчиками: контент, дизайн, разработка, SEO, копирайтеры. Ставить задачи, контролировать качество и сроки. — Тестировать маркетинговые гипотезы и новые форматы, быстро закрывать то, что не работает. — Рост органического трафика: семантика, кластеризация, структура сайта, ТЗ на тексты, on-page оптимизация. — Разработка и запуск новых страниц и лендингов под продуктовые направления, их SEO-упаковка. — X (Twitter) и другие соцсети: контент-план, инфоповоды, тексты на английском. — Общение с пользователями в чатах, сбор обратной связи и передача её в продукт. Требования: — 3+ года в маркетинге / growth с измеримым результатом (даже если не в crypto). Сможете показать, что именно выросло и за счёт чего. — Практический опыт в SEO: сами собирали семантику, ставили ТЗ, запускали страницы и видели рост органики. — Опыт управления командой или подрядчиками: контент, дизайн, разработка. — Английский B2+ — контент и коммуникация с партнёрами на английском. — Аналитическое мышление: решения на основе данных, а не ощущений. — Интерес к Crypto / Web3 / Tech. Условия: — Прямое влияние на рост международного продукта, отчётность напрямую фаундерам. — 28 календарных дней оплачиваемого отпуска + 7 day off-ов, 100% оплата больничных. — Выплаты в рублях, валюте или USDT. — Оплату курсов, семинаров и профильной литературы, индивидуальную программу развития. — Технику Apple для работы. — Гибкое начало рабочего дня. — Занятость полная, офис в Санкт-Петербурге (м. Площадь Восстания), удалённый формат не рассматриваем.

Компания Subaru, известная своими автомобилями, предназначенными для активного образа жизни и сложных дорожных условий, ищет менеджера по продукту, отвечающего за Connected Customer Experience. В обязанности входит управление продуктами, связанными с подключенными сервисами для клиентов, обеспечение высокого качества пользовательского опыта и координация работы с различными командами. Кандидат должен обладать опытом в области управления продуктами, пониманием технологий, связанных с автомобильной индустрией и цифровыми сервисами, а также навыками коммуникации и стратегического планирования. Работа предполагает взаимодействие с международными командами и участие в развитии инновационных решений для улучшения взаимодействия клиентов с брендом Subaru.

Ищем человека, который поможет выпускать игры в Steam. Игры предназначены для взрослой аудитории 18+, поэтому важна профессиональная и спокойная реакция на специфику контента без неловкости, осуждения и странного восторга.

В компании Freedom Bank открыта вакансия менеджера проектов для работы с онлайн-платежами. Кандидат будет отвечать за достижение результатов и экономическую эффективность проектов, связанных с подключением новых платежных сервисов. В задачи входит ведение переговоров с партнерами, анализ технической интеграции и совместная работа с IT-командой для успешного запуска сервисов. Также потребуется взаимодействие с филиальной сетью для сбора требований и координации действий участников проекта. Иногда необходимо будет самостоятельно изучать договоры и учитывать замечания. Для этой роли важно глубокое понимание бизнес-процессов и технологий разработки. Уровень позиции — Middle или Senior, работа в Казахстане в сфере FinTech.

Задачи: — документооборот — координация питания/перекусов — закупки — платежи — помощь в организации офисной жизни Требования: — английский B2 — греческий A2 — русский C1 — организованность — внимательность к деталям Условия: — медстраховка — 13-я зарплата — 21 день отпуска — обеды в офисе — спортзал — компенсация обучения детей

Компания Fabletics, специализирующаяся на модной спортивной одежде и обуви, ищет старшего менеджера по продукту для мобильного приложения. Работа предполагает гибридный формат в офисе в Эль-Сегундо, Калифорния. В обязанности входит управление развитием мобильного приложения, координация с командами разработки и дизайна, а также анализ пользовательского опыта для улучшения продукта. Кандидат должен обладать опытом работы с мобильными приложениями, навыками стратегического планирования и умением работать в кросс-функциональной среде. Требуется глубокое понимание рынка спортивной одежды и цифровых продуктов, а также способность принимать решения на основе данных и пользовательских исследований.

Задачи: — Вести рекламные кампании и постоянно искать способы повышения их эффективности (белые каналы продвижения); — Запускать кампании в рамках проверки высокорискованных гипотез (тесты нового функционала рекламных каналов, выход на новые аудитории); — Тестировать и готовить к масштабированию новые каналы, рынки и подходы; — Участвовать в запусках новых продуктов и помогать в оценке бизнес-метрик; — Тестировать принципиально новые подходы к презентации продуктов в креативах; — Работать с аналитикой: исследовать воронки, работать с фродом и анализировать качество трафика (CPA, CPI, LTV, ROAS). Требования: — Хороший разговорный и письменный английский (уровень B2 и выше); — Опыт закупки трафика хотя бы в одном из каналов: Google Ads, Meta (Facebook) Ads, TikTok, Unity Ads; — Понимание основных метрик окупаемости (ROAS), метрик продуктового вовлечения (Retention); — Исследовательский майндсет: умение формулировать гипотезы и делать выводы на основе цифр; — Желание развиваться в мобильном и кросс-платформенном маркетинге; — Готовность работать полный рабочий день в офисе. Будет плюсом: — Опыт участия в разработке внутренних инструментов маркетинговой аналитики; — Опыт работы над играми или развлекательными приложениями во взаимодействии с продуктовой командой; — Понимание бизнес-модели free-to-play мобильной игры. Условия: — Работа в офисе в Москве, м. Павелецкая; — Официальное оформление по ТК РФ; — Команда Growth UA из 3 специалистов; — Спенд несколько миллионов долларов+ в квартал; — Каналы: Google Ads, Meta Ads, TikTok, Unity Ads.

Задачи: — Обработка потока входящих заявок — Работа со скриптами — Отработка возражений — Умение обрабатывать заявки в CRM — Работа в высоком темпе Требования: — Опыт в Гембле/Раскрутках от 6 месяцев — Понимание офферов и продуктов — Навыки работы с CRM — Грамотная письменная речь — Умение работать с возражениями — ПК/ноутбук (работа с телефона невозможна) Условия: — Доход: от 1500$ -2000$ + — График: 6/1 (вс выходной) — Удаленный формат Режим работы: День: 10:00 - 22:00 (МСК) Ночь: 22:00 - 10:00 (МСК)

Location: Kuwait, Kuwait Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace - shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand - this is the team for you. The Team As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants grow. Our account management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships. Role Overview As an Account Manager, you will manage a portfolio of restaurant partners on Deliveroo, with a focus on high-performing Local Gems and selected national chains. These partners play an important role in attracting customers to the marketplace and represent strong growth opportunities for Deliveroo. You will work closely with your partners to improve operational performance, drive marketing initiatives, and identify opportunities to grow their business on the Deliveroo platform. You will also collaborate with internal teams across marketing, operations, and commercial functions to ensure partners deliver a strong customer experience while achieving sustainable growth. What You’ll Be Doing Here’s what your day-to-day might look like: Manage a portfolio of Deliveroo's restaurants in Kuwait, including high-sales volume drivers and global restaurant brands. You will maintain and grow relationships with these partners. Lead the delivery agenda with your partners to ensure they are operating with excellent fundamentals, and define and execute joint initiatives that drive sustainable growth for both Deliveroo and your partners. Lead the day-to-day management of your accounts, interacting primarily with stakeholders who manage daily projects or operations. You will work on negotiations and longer-term account plans in collaboration with your Restaurant Partner. Monitor operational metrics and support partners in improving service quality Drive adoption of Deliveroo marketing tools, promotions, and campaigns Support partner onboarding and expansion onto the Deliveroo platform Demonstrate the ability to resolve day-to-day issues and problem-solve independently, seeking advice for more complex problems when necessary Work cross-functionally with other departments (Marketing, Operations) to lead new projects and drive initiatives forward What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Minimum of 3-5 years of experience in a commercial role in a fast-paced environment Commercial mindset with the ability to identify growth opportunities Very data-conversant with an ability to utilise and analyse data to tell a story Great organisational skills with excellent team-player qualities Strong relationship management and stakeholder engagement skills Problem-solving mindset and ability to navigate operational challenges Enjoy working in a constantly evolving environment Demonstrate strong competency using Microsoft Office tools and related project/program management applications to drive best practices Proficient with G-Suite Strong knowledge of the restaurant industry is a plus Fluency in English and Arabic is a must Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders, and more, brought together by a shared drive to make things better. Working here, you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test, and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎A culture built for builders High standards, collaboration, flexible working, and continuous learning. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Компания nVent, занимающаяся производством систем электрической защиты и крепления, ищет Middle Product Manager. Кандидат должен владеть испанским языком (предпочтительно). Работа расположена в Аноке, штат Миннесота, США. В обязанности входит управление продуктом, включая разработку и реализацию стратегий, анализ рынка и взаимодействие с командами разработки и продаж для обеспечения успешного вывода продуктов на рынок.

Location: Estonia - Remote Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: You'll work alongside diverse, cross-border teams and supportive colleagues who share knowledge and want to see you succeed. Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way. Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen. You will be part of the incredible Wrike Engagement Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.” Your Impact: Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers) Maximize customer lifetime by helping them unlock the most product value Drive the adoption across the customers’ teams Drive Net Retention via upsell and cross sell Your Qualifications: 1+ years of work experience in a customer ­facing role (Customer Success, Account Management, Customer Support,  etc) Fluent English Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way Keen business sense to discover and understand customer business objectives and pain points Passionate about teaching/instilling knowledge in others Willing to dive into technical details of a product to understand it thoroughly Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals) Prepare to work evening shift (16:30 - 01:00) Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience Excellent organization, note-taking, and time management skills Standout Qualities: Energetic, critical thinker, generally curious, problem solver Passionate about learning and improving every day, motivated to excel Open to feedback, coachable Strong team player Self Starter with strong ownership skills, willing to go above and beyond the job description Creative and innovative Benefits & Perks: 28 calendar days of paid vacation Sick Leave Compensation (5 Paid Uncertified Sick Days) Parental Leave: 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Health Insurance (Employees + Dependents) Life Insurance Plan Utility Allowance (30 EUR/month, subject to taxation) Fitness Plan (800 EUR/year) Full-remote & On-demand access to Co-working space Your recruitment buddy will be Arjola Stejskal , Talent Acquisition Specialist #LI-AS1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.

Location: United Kingdom, London Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role Overview: The Senior Influencer Planning Manager is a hands-on strategic planner responsible for translating PlayStation's global influencer approach into clear, actionable plans across priority games, hardware, services, sponsorships, brand campaigns, and cultural moments. This role will support portfolio prioritisation, audience and creator plans, global/local processes, measurement, and investment recommendations that enable the broader Influencer Partnerships team to execute with greater clarity, consistency, and impact. Working closely with Influencer Partnerships, Brand, Media, Studios, Social, PR/Communications, Insights & Analytics, agencies, and local market teams, this role connects the planning approach to execution through strong briefs, planning tools, recommendations, and cross-functional coordination. What you'll be doing: Influencer Planning Develop planning documents, campaign frameworks, and recommendations for priority initiatives, translating audience objectives , business priorities, and cultural opportunities into actionable influencer plans. Maintain planning calendars, portfolio roadmaps, intake inputs, and decision materials across influencer wo rkstreams. Partner with internal insights teams, agency partners, local teams, and activation leads to synthesise research into clear planning implications. Portfolio Prioritisation & Investment Strategy Support assessment of the appropriate influencer support model by initiative, including full-service, lighter-touch, locally led, agency-supported, or playbook-enabled approaches. Build planning inputs for investment and resource recommendations, balancing business impact, cultural opportunity, audience reach, market needs, and historical learnings. Global / Local Planning Model Coordinate early local market inputs, creator recommendations, market nuances, and feedback loops, translating them into clear global planning outputs. Maintain shared ways of working, planning templates, and governance that drive global consistency while supporting local relevance. Measurement, Learning & Cross-Functional Partnership Maintain KPI, reporting, and learning frameworks and translate campaign performance into actionable recommendations for future planning. Build and maintain planning tools, playbooks, and knowledge resources that improve speed, clarity, and consistency. Create concise stakeholder updates and leadership readouts, partnering cross-functionally to resolve planning needs and improve execution readiness. What we're looking for: 7+ years of experience in influencer marketing, creator strategy, brand planning, social strategy, entertainment marketing, digital marketing, or integrated campaign planning. Bachelor's degree in marketing, communications, advertising, business, or a related field; equivalent experience considered. Strong understanding of the creator landscape , social platforms, gaming communities, entertainment culture, youth audiences, and emerging platform behaviours. Experience translating audience insights, cultural signals, creator trends, and business priorities into clear campaign strategies and planning recommendations. Experience supporting portfolio prioritisation, investment planning, measurement, and global/local ways of working in a complex or matrixed organisation. Strong project management and communication skills, with the ability to manage multiple workstreams and synthesise complex information into clear presentations and recommendations. Comfort working with KPIs and campaign performance data and translating results into practical planning implications. Collaborative working style with the ability to build trust across activation teams, local markets, agencies, and cross-functional stakeholders. AI fluency or willingness to rapidly adopt AI-enabled tools for research, trend scanning, reporting, knowledge management, and planning efficiency. Highly organised, proactive, and comfortable operating in a fast-paced environment with shifting priorities and high-visibility initiatives. Genuine passion for PlayStation, gaming, creators, entertainment, sports, youth culture, and the broader cultural landscape. Benefits: Discretionary bonus opportunity Hybrid working model (FlexModes) Private Medical Insurance Dental Scheme 25 days holiday per year On Site Gym Subsidised Café Free soft drinks On site bar Access to cycle garage and showers Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Задачи: — Полная ответственность за показатели сайта: трафик, конверсия, выручка, средний чек, возвраты — Анализ текущего состояния сайта и поиск узких мест в воронке продаж — Работа с Яндекс Метрикой: цели, поведенческие сценарии, когортный анализ, тепловые карты — Постоянное улучшение UX и конверсии через A/B тесты и итеративные изменения — Оптимизация карточек товаров, корзины, оформления заказа — Управление каталогом около 400 SKU: навигация, фильтры, кросс-продажи, актуальность контента — Постановка задач двум командам разработчиков через Битрикс24 — Написание понятных и структурированных технических заданий — Согласование задач с дизайнерами и контент-командой — Приёмка задач: проверка соответствия ТЗ, регрессионное тестирование, UAT — Контроль сроков, качества и приоритетов бэклога — Управление спринтами и roadmap разработки — Руководство двумя контент-менеджерами — Контроль качества контента и соблюдения дедлайнов — Синхронизация работы разработчиков, дизайнеров и контента — Управление интеграциями: платёжные системы, CRM/ERP, API доставок, фулфилмент — Постановка задач на доработку интеграций и приёмка результата — Понимание влияния технических процессов на пользовательский путь и конверсию — Работа с подрядчиками по SEO, контекстной рекламе и таргету — Контроль метрик: ДРР, ROMI, CAC — Постановка задач по посадочным страницам и офферам под рекламный трафик — Лидирование проекта миграции сайта с WordPress / WooCommerce на Битрикс — Координация двух команд разработки — Контроль roadmap проекта и сроков — Сохранение SEO и всех ключевых интеграций — Финальная приёмка нового сайта перед запуском Требования: — Опыт в роли Product Owner / Project Manager / E-commerce manager от 2 лет — Опыт работы с интернет-магазинами — Понимание e-commerce метрик: CR, AOV, LTV, ДРР — Уверенная работа с WordPress / WooCommerce или другими CMS — Опыт постановки задач разработчикам и написания ТЗ — Уверенная работа с Яндекс Метрикой — Понимание API, платёжных систем и интеграций доставки — Базовое понимание логистики e-commerce — Опыт управления командой или подрядчиками Будет плюсом: — Опыт миграции или переезда интернет-магазина — Опыт работы с Битрикс — Опыт работы с SEO-подрядчиками — Опыт в категориях FMCG / pet food Условия: — Зарплата 170 000 — 230 000 ₽ (по итогам интервью) — Формат работы: гибрид или удалённо — Полный рабочий день, график 5/2 — Официальное оформление по ТК — Управление задачами через Битрикс24 Ключевая цель роли: Сделать так, чтобы сайт продавал больше и эффективнее, чем сейчас, и успешно запустить проект переезда на новую платформу.

Location: Remote - Spain Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Staff, Escalations Manager 4, of the Escalations Management team. About the job This position is needed to support the Escalations Management team, under the Escalations & Engagement org within Twilio's Support organization. This team ensures our customers get the most critical help they need from us at a meaningful time. The ideal Escalation Manager is an inventive and hardworking technical specialist with a positive outlook and strong desire to help customers succeed. This candidate must be equally adept at collaborating closely with internal teams to tackle complex technical issues for customers, along with handling technical, executive-level customer communications. This position is needed to help the Support Escalations team within Twilio Support Ops to ensure our customers get the most needed help at the most important time. We believe that when a critical escalation is handled appropriately, it instills trust and strengthens our relationship with our customers. We are hiring a EM 4 to support, empower, and assist the management team with leading a group of Escalation Managers globally. An ideal candidate is a leader who thrives in fast-paced environments and is passionate about escalation and incident management. As the EM 4 you will be the mentor, bringing out the best in your team members and helping them succeed. As the team grows, you are scaling the processes effectively. You are seeking improvements for efficiency and performance consistency across the team. You will foster a strong culture of collaboration and customer empathy in the team. Responsibilities In this role, you will: Leadership: Be the change agent, go-to person, subject matter expert for the team Coaching & Mentoring: Mentor or coach or train other team members on Performance, Soft Skills, Queue Management, Case / Incident Management best practices Onboarding: Manage onboarding & training of new team members. Creating & delivering structured training sessions Team Improvement: Identify training / process improvement opportunities. Create & implement trainings / solutions / process improvements accordingly. Identifies and recommends opportunities for improvement in channel engagement Team Engagement: Communicate openly and effectively with their team. Share updates and timely disseminate information Queue /Escalation / Incident /Case Management: Help advise on sensitive SDM Escalations, identify trends and blockers. Post-Mortem Review: Review technical post-mortems and incident reports to translate complex root causes into clear, executive-ready narratives. Reporting: E nsure all leadership-facing documentation clearly outlines the business impact, timeline, and remediation steps. Project Lead: Works with Escalation Leadership and cross-functional project managers on OKR and project deliverables. Identify pain points and propose solutions (through projects/process improvements). Drive technical projects to bring improvements on the team. Talent Acquisition: Assist in scaling the talent pipeline by conducting interviews and participating in calibrations Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years in a client-facing technical support role, supporting customers and internal teams and partners. Experience using industry tools (Tableau, Excel, Jira, Zendesk etc.) to search databases, create custom queries, and generate reports Consistently exceeds all KPIs for IC performance (TTS, SLA, Backlog management) Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. Proven track record of empowering team members through individual coaching, group training, documentation, project management, and process improvement. Advanced time management skills and the ability to work well under pressure and de-escalate tense customer situations in a live environment. Desired: 2+ Years of Experience as TSE4 in Twilio Support Experience working in a follow-the-sun support model with remote and global teams. Experience in implementing Agile methodologies and continuous improvement initiatives. Experience managing multiple projects and initiatives to success. Excellent communicator and facilitator. Location This role will be based in SPAIN. This role will be remote and during a Monday-Friday shift during EMEA hours . Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What we offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.