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Location: Philippines; Nicaragua; Honduras; Ecuador; El Salvador; Guatemala We are seeking a proactive, clinical Medical Receptionist & Insurance Specialist to support our client's fast-paced Orthopedics, Pain Medicine, and PM&R practice. The ideal candidate has strong clinical nursing experience and a proven track record in high-volume phone engagement, recent eClinicalWorks (eCW) navigation, and thorough insurance verification, consistently converting inquiries into scheduled appointments with warmth and accuracy. Patient Engagement & High-Volume Calls Manage high-volume inbound and outbound telephone calls, including prompt callbacks for missed calls and new inquiries. Re-engage inactive patients and follow up on no-shows to keep treatment plans on track. Drive appointment conversion by building immediate rapport, addressing patient hesitation, and answering benefit questions to secure scheduled visits. Maintain complete and meticulous documentation of every patient interaction in the EHR. Insurance Verification & Benefits Review Perform full-scope insurance verifications—evaluating active/inactive coverage, effective dates, copays, coinsurance, deductibles (met vs. remaining), and out-of-pocket maximums. Differentiate between HMO, PPO, Commercial, Medicare, Workers' Compensation, and PIP policies to determine accurate patient financial responsibility. Identify and coordinate referral and prior authorization requirements before patient visits. Ensure in-network vs. out-of-network benefits and policy limitations are clearly verified. Scheduling & Operations Manage and optimize complex physician calendars using eClinicalWorks (eCW). Confirm, schedule, and reschedule patient visits while maintaining organized follow-up queues. Support external outreach by liaising with referring physician offices, attorneys, and medical-legal contacts to support practice volume growth. Requirements Medical VA Experience: 2+ years of virtual assistant support for a U.S.-based medical practice (handling phone workflows, scheduling, verification, and remote physician collaboration). Software Proficiency: Recent, hands-on experience using eClinicalWorks (eCW) . (Note: Outdated experience with eCW will not be considered). Insurance Expertise: Deep operational knowledge of insurance mechanics beyond basic data entry (HMO/PPO, deductibles, prior auths, commercial payers, Medicare). Communication & Presence: Exceptional English language skills with a cheerful, upbeat, and professional phone demeanor capable of building quick rapport. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8am-5pm EST.

Location: Houston, United States We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we have supported our clients across the world with unrivalled expertise, equipment, and technology throughout the entire asset lifecycle – both offshore and onshore. Operating through our global business lines of Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions, we provide a broad range of specialist services including cranes, lifting, fluid power, training, equipment rental, pipeline, process, subsea, and valve services. At EnerMech, we are driven by operational excellence, innovation, and technical expertise, delivering value through integrated solutions that reduce risk, improve efficiency, and enhance performance for our customers worldwide. About the role Enterprise Business Systems (EBS) is EnerMech’s global transformation and technology function. It supports 25 legal entities across four regions and covers infrastructure, cybersecurity, application management, service desk support, transformation initiatives, and enterprise data and intelligence. As PMO Manager, you will be at the center of how EBS decides what to work on and how that work gets delivered. You will run demand intake and prioritization, give leadership a clear view of the portfolio and capacity, and keep our governance forums working well. You’ll do this while the function delivers major technology and data platform programs. Reporting to the VP Transformation & EBS, this is a hands-on role for someone who brings structure and rigor and still makes governance easy for the business to engage with. Key responsibilities: Demand management: Own the EBS demand management process. Make sure every business request is captured, assessed, prioritized, resourced and governed to delivery. Work with business and technology leaders to help them make prioritization decisions that weigh demand against capacity, strategy and operational need. Portfolio management: Keep a complete, accurate view of the EBS project portfolio, covering status, milestones, risks, budget, benefits and delivery performance. Lead portfolio health reviews that bring dependencies, resource constraints and delivery risks to the surface early and drive mitigation. Resource management: Plan and optimize resourcing across EBS teams, contractors and third-party partners. Support annual technology planning, budgeting and roadmap development with demand forecasting and capacity modelling. Application change management: Oversee the full lifecycle of application change requests and defects. Make sure changes are assessed, approved, controlled and implemented through governance. Coordinate with support partners, project managers and technical teams so that enhancements, releases and fixes are delivered on time. Governance: Run the EBS governance forums, including schedules, agendas, action logs, decision registers and communications. Work with project managers and sponsors so that business cases, benefits plans and investment proposals are robust and aligned to strategy. Reporting: Build and maintain portfolio, demand, capacity and performance dashboards that support decision-making. Prepare clear, high-quality papers and packs for the Technology Committee, Architecture Review Board, Change Advisory Board, Data Governance Council, Design Authorities and the EBS Leadership Team. Continuous improvement: Improve PMO processes, governance frameworks, reporting and portfolio practices to raise delivery performance and the experience of the stakeholders who use them. Requirements About you: You are an experienced PMO and portfolio management professional who has run governance and managed technology portfolios in complex, multi-entity or global organizations. You can bring order to competing priorities and are comfortable challenging diverse stakeholders constructively. Your reporting turns data into decisions. You are structured and disciplined, and you can adapt when priorities change. Requirements Essential Bachelor’s degree in Business, Information Systems or a related discipline, or equivalent experience Typically 7+ years in PMO, portfolio or project management roles, including 3+ years leading or managing a PMO within an IT function Hands-on experience running demand intake, triage and prioritization across both BAU and project work Experience managing change requests and defects for ERP or other business-critical systems, including working with third-party support partners Experience in resource and capacity planning across multiple teams A track record of producing reporting and papers for executive and steering committees Strong stakeholder management, communication and analytical skills A recognized project or portfolio management certification (e.g. PMP, MSP or P3O) Nice to have: ITIL 4 Foundation Agile or hybrid delivery experience (e.g. Scrum, SAFe, Kanban) Benefits Why Join EnerMech? At EnerMech, you'll join a global organisation where innovation, collaboration and technical excellence drive everything we do. You'll have the opportunity to influence business strategy, develop long-term customer partnerships and contribute to some of the world's most challenging energy and industrial projects. We offer a collaborative and entrepreneurial environment where commercial leadership is valued, professional development is encouraged and your contribution will directly support the continued growth and success of our business. Diversity & Inclusion EnerMech is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and experiences.

Location: Gladstone, Australia About the Role EnerMech is seeking experienced Industrial Services Technicians to join our Gladstone team, supporting maintenance, shutdowns and industrial services projects across the region. The role primarily involves high-pressure water jetting (HPWJ), with opportunities to develop skills in hydrostatic testing, hot tapping and other specialised industrial services. Key Responsibilities ·         Set up, operate and maintain HPWJ pumps, equipment and tooling. ·         Perform industrial cleaning of tanks, vessels, pipelines and other plant equipment. ·         Assist with pressure testing, hot tapping and other industrial services. ·         Complete JHAs, Take 5s, equipment pre-starts, timesheets and other documentation. ·         Maintain equipment and work areas in a safe and serviceable condition. ·         Comply with EnerMech and client safety procedures and site requirements. ·         Undertake training and VOCs as required Essential Qualifications & Requirements ·         Current Use or Operate High Pressure Water Jetting qualification appropriate to the role. MSMSS00017 or MSMSS00018. ·         Current Australian driver’s licence. ·         Construction Induction Card (White Card or recognised equivalent). ·         Experience operating HPWJ equipment and sound mechanical aptitude. ·         Strong safety focus, teamwork and availability for shutdown and shift work. Highly Desirable ·         Current 3-site medical clearances for RTAY, QAL and BSL. ·         Heavy vehicle licence ·         Forklift High Risk Work Licence (LF). ·         Working at Heights and Confined Space Entry training (within 2 years). ·         Experience in hydrostatic testing of piping and pressure vessels. ·         Hot tapping, flange management or chemical cleaning experience. Skills and Attributes ·         Practical problem-solving skills and ability to work to deadlines. ·         Reliable, team-oriented and able to work with limited supervision. ·         Willingness to learn and develop broader industrial services skills. What We Offer ·         Varied work across industrial maintenance and shutdown projects. ·         Opportunities for training, VOCs and cross-skilling. ·         Support from an established Gladstone team and wider EnerMech technical network.

Location: Netherlands; Mexico; Israel; United Kingdom; Portugal At SPD Technology, we bring together a team of like-minded people who are driven by the desire to bring value through their work, united in their commitment to high performance and delivering custom, cutting-edge tech solutions that drive clients’ growth. We empower our people with a culture of excellence and enable them with the opportunity to uphold their accountability to contribute on each level. We value humanity and collaboration, encourage professional and personal growth, and foster a supportive and flexible work environment where everyone’s contribution is welcomed. And now we are looking for a Senior Silicon Physical Design Engineer to join us as part of our team. About the role Be part of a team that pushes boundaries, developing custom silicon solutions that power the future of direct-to-consumer products. You'll contribute to the innovation behind products loved by millions worldwide. Your expertise will shape the next generation of hardware experiences, delivering unparalleled performance, efficiency, and integration. As a SoC Physical Design Engineer, you will collaborate with functional design, Design for Testing (DFT), architecture, and packaging engineers. In this role, you will solve technical problems with innovative micro-architecture and practical logic circuits solutions, while evaluating design options with optimized performance, power, and area in mind. The AI and Infrastructure team is redefining what’s possible. We empower customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. We're the driving force behind groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. Work Environment Fully remote role. Flexible schedule with participation in team ceremonies and cross-functional collaboration. As a qualified expert, You will Use problem-solving and simulation techniques to ensure performance, power, and area (PPA) are within defined requirements. Collaborate with cross-functional teams to debug failures or performance shortfalls and meet program goals in lab or simulation. Design chips, chip-subsystems, or partitions within subsystems from synthesis through place and route, and sign off convergence, ensuring that the design meets the architecture goals of power, performance, and area. Develop, validate, and improve Electronic Design Automation (EDA) methodology for a specialized sign off or implementation domain to enable cross-functional teams to build and deliver blocks that are correct by construction and ease convergence efforts. We’re looking for you if you have Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field, or equivalent practical experience. 5 years of experience with System on a Chip (SoC) cycles. Experience with advanced design, including clock/voltage domain crossing, DFT, and low power designs. Experience in high-performance, high-frequency, and low-power designs. Bonus Points Master's degree or PhD in Electrical Engineering, Computer Engineering or Computer Science, with an emphasis on computer architecture. Experience with scripting languages such as Perl, Python, or Tcl. What’s in it for You Reveal great tech solutions Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling clients growth. Unleash your potential, tackle new challenges, and be part of a team that values your skills and contributions. Focus on long-term impact and building tailored, long-lasting partnerships with our clients. Experience an agile and flexible working environment Work fully remote around the globe, or in a hybrid work model from our office hubs which are equipped with everything needed for comfortable work. Enjoy a flexible working schedule and create work and rest balance for yourself. Empower yourself with a stable workload and a stable income, focusing on lasting cooperation and high-performance culture. Embrace the opportunity for personal and professional growth Take advantage of performance review and career path. Elevate your skills with mentorship program, personal development plan, and individual learnings through the corporate library, public speaking support, and more. Feel cared about Be among like-minded people and feel supported with collaboration, open communication and mutual respect. Join company-wide tech and cultural events, and contribute to meaningful CSR initiatives that resonate with your values.

Location: Bangladesh; Brazil; India; Colombia; Egypt; Ghana About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking an experienced Mechanical or Aerospace Engineering Expertto lead a team of technical trainers developing realistic, terminal-based engineering tasks for advanced AI training and evaluation. You will oversee a pod of approximately 5–10 trainers, review tasks for engineering accuracy and reproducibility, and ensure automated graders reliably assess technical outcomes. This role combines advanced engineering expertise, computational modeling, technical quality assurance, and team leadership to help evaluate and improve next-generation AI systems. CONTRACT: Contractor assignment, 4 weeks COMMITMENT: Hourly, up to 40h/week LOCATIONS: Remote - Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Kenya, Nigeria, Turkey, Vietnam PROCESS: AI Interview NOTES: PhD Degree is mandatory! Key Responsibilities Lead and mentor a team of 5–10 technical trainers, ensuring consistent task quality, productivity, and timely delivery. Review engineering tasks end to end, including problem statements, geometry and mesh files, simulation inputs, material properties, reference solutions, and automated tests. Validate tasks involving finite-element analysis (FEA), computational fluid dynamics (CFD), thermodynamics, heat transfer, dynamics, robotics, flight simulation, propulsion, and orbital mechanics. Ensure tasks reflect realistic mechanical and aerospace engineering workflows and require meaningful, multi-step technical reasoning. Verify engineering correctness across units, equilibrium, conservation laws, boundary conditions, mesh convergence, solver tolerances, reference frames, and numerical stability. Validate computational environments, simulation tools, solvers, and dependencies to ensure reproducible results. Review automated graders to ensure they assess meaningful engineering outputs, including stresses, deflections, natural frequencies, aerodynamic coefficients, thermal performance, orbital parameters, and safety margins. Identify technical inaccuracies, unrealistic assumptions, incorrect tolerances, and opportunities to bypass genuine engineering calculations or simulations. Provide actionable technical feedback, track revisions, and ensure quality issues are resolved before task approval. Onboard trainers, allocate work, monitor quality and throughput, resolve technical blockers, and maintain technical documentation and best practices. Requirements PhD, postdoctoral experience, or equivalent advanced technical expertise in Mechanical Engineering, Aerospace Engineering, or a closely related discipline. Strong programming skills in Python, C/C++, Fortran, Julia, or MATLAB/Octave. Proficiency in Linux and command-line environments. Hands-on expertise in at least one major area, such as FEA, CFD, dynamics, flight simulation, thermal modeling, astrodynamics, guidance, navigation and control (GNC), or propulsion modeling. Strong understanding of engineering simulation, numerical methods, computational modeling, and technical validation. Experience reviewing complex technical work, engineering simulations, computational models, or research outputs. Ability to assess engineering assumptions, numerical accuracy, solver convergence, and computational reliability. Strong analytical judgment and the ability to identify technical errors, edge cases, and flawed engineering assumptions. Experience mentoring, reviewing, or leading small technical teams. Excellent written communication skills for precise technical feedback and documentation.

Location: Pakistan; Indonesia; Kenya; Turkey; Nigeria; Vietnam About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking an experienced Mechanical or Aerospace Engineering Expertto lead a team of technical trainers developing realistic, terminal-based engineering tasks for advanced AI training and evaluation. You will oversee a pod of approximately 5–10 trainers, review tasks for engineering accuracy and reproducibility, and ensure automated graders reliably assess technical outcomes. This role combines advanced engineering expertise, computational modeling, technical quality assurance, and team leadership to help evaluate and improve next-generation AI systems. CONTRACT: Contractor assignment, 4 weeks COMMITMENT: Hourly, up to 40h/week LOCATIONS: Remote - Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Kenya, Nigeria, Turkey, Vietnam PROCESS: AI Interview NOTES: PhD Degree is mandatory! Key Responsibilities Lead and mentor a team of 5–10 technical trainers, ensuring consistent task quality, productivity, and timely delivery. Review engineering tasks end to end, including problem statements, geometry and mesh files, simulation inputs, material properties, reference solutions, and automated tests. Validate tasks involving finite-element analysis (FEA), computational fluid dynamics (CFD), thermodynamics, heat transfer, dynamics, robotics, flight simulation, propulsion, and orbital mechanics. Ensure tasks reflect realistic mechanical and aerospace engineering workflows and require meaningful, multi-step technical reasoning. Verify engineering correctness across units, equilibrium, conservation laws, boundary conditions, mesh convergence, solver tolerances, reference frames, and numerical stability. Validate computational environments, simulation tools, solvers, and dependencies to ensure reproducible results. Review automated graders to ensure they assess meaningful engineering outputs, including stresses, deflections, natural frequencies, aerodynamic coefficients, thermal performance, orbital parameters, and safety margins. Identify technical inaccuracies, unrealistic assumptions, incorrect tolerances, and opportunities to bypass genuine engineering calculations or simulations. Provide actionable technical feedback, track revisions, and ensure quality issues are resolved before task approval. Onboard trainers, allocate work, monitor quality and throughput, resolve technical blockers, and maintain technical documentation and best practices. Requirements PhD, postdoctoral experience, or equivalent advanced technical expertise in Mechanical Engineering, Aerospace Engineering, or a closely related discipline. Strong programming skills in Python, C/C++, Fortran, Julia, or MATLAB/Octave. Proficiency in Linux and command-line environments. Hands-on expertise in at least one major area, such as FEA, CFD, dynamics, flight simulation, thermal modeling, astrodynamics, guidance, navigation and control (GNC), or propulsion modeling. Strong understanding of engineering simulation, numerical methods, computational modeling, and technical validation. Experience reviewing complex technical work, engineering simulations, computational models, or research outputs. Ability to assess engineering assumptions, numerical accuracy, solver convergence, and computational reliability. Strong analytical judgment and the ability to identify technical errors, edge cases, and flawed engineering assumptions. Experience mentoring, reviewing, or leading small technical teams. Excellent written communication skills for precise technical feedback and documentation.

Location: Bangladesh; Brazil; Colombia; Egypt; Ghana; India About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking an experienced Computer Science, Electrical Engineering, or Computer Engineering Expert to lead a team of technical trainers developing realistic, terminal-based tasks for advanced AI training and evaluation. You will oversee a pod of approximately 5–10 trainers, review tasks for technical accuracy, reproducibility, and grading reliability, and ensure they reflect authentic software, computational, and electrical engineering workflows. This role combines advanced technical expertise, computational problem-solving, quality assurance, and team leadership to help evaluate and improve next-generation AI systems. CONTRACT: Contractor assignment, 4 weeks COMMITMENT: Hourly, up to 40h/week LOCATIONS: Remote - Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Kenya, Nigeria, Turkey, Vietnam PROCESS: AI Interview NOTES: PhD Degree is mandatory! Key Responsibilities Lead and mentor a team of 5–10 technical trainers, ensuring consistent quality, productivity, and timely task delivery. Review technical tasks end to end, including problem statements, codebases, circuit netlists, hardware description languages (HDL), datasets, computational environments, reference solutions, and automated tests. Validate tasks involving high-performance computing (HPC), parallel computing, algorithms, distributed systems, compilers, operating systems, databases, machine learning systems, GPU computing, circuit design, signal processing, power systems, and embedded systems. Ensure tasks reflect realistic software engineering, research, and electrical engineering workflows requiring meaningful, multi-step technical reasoning. Verify technical correctness across algorithm complexity, numerical accuracy, memory management, concurrency, circuit laws, power balance, signal processing, timing constraints, and system stability. Validate compilers, simulation tools, software dependencies, computational environments, and build processes to ensure reproducible results. Identify unreliable tests caused by nondeterministic behavior, race conditions, hardware-dependent performance thresholds, or simulation convergence issues. Review automated graders to ensure they assess meaningful technical outputs, including functional correctness, performance, frequency response, waveforms, timing, efficiency, and system behavior. Identify technical inaccuracies, flawed assumptions, incorrect tolerances, and ways tasks could be bypassed without genuine computation or engineering analysis. Provide actionable technical feedback, track revisions, and ensure quality issues are resolved before task approval. Onboard trainers, allocate work, monitor quality and throughput, resolve technical blockers, and maintain technical documentation and best practices. Requirements PhD, postdoctoral experience, or equivalent advanced technical expertise in Computer Science, Electrical Engineering, Computer Engineering, or a closely related discipline. Strong programming skills in C/C++, Rust, Python, Julia, Fortran, MATLAB/Octave, or hardware description languages (HDL). Advanced proficiency in Linux and command-line environments. Hands-on expertise in at least one major area, such as parallel computing, systems programming, scientific software development, circuit simulation, signal processing, power systems, or digital hardware design. Strong understanding of algorithms, computational systems, numerical methods, software testing, or electrical engineering principles. Experience reviewing complex codebases, technical implementations, engineering simulations, or research outputs. Ability to evaluate algorithm correctness, computational performance, numerical accuracy, concurrency behavior, and technical reliability. Strong analytical judgment and the ability to identify technical errors, edge cases, race conditions, and flawed engineering assumptions. Experience mentoring, reviewing, or leading small technical teams. Excellent written communication skills for precise technical feedback and documentation.

Location: Turkey; Nigeria; Kenya; Pakistan; Indonesia; Vietnam About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking an experienced Computer Science, Electrical Engineering, or Computer Engineering Expert to lead a team of technical trainers developing realistic, terminal-based tasks for advanced AI training and evaluation. You will oversee a pod of approximately 5–10 trainers, review tasks for technical accuracy, reproducibility, and grading reliability, and ensure they reflect authentic software, computational, and electrical engineering workflows. This role combines advanced technical expertise, computational problem-solving, quality assurance, and team leadership to help evaluate and improve next-generation AI systems. CONTRACT: Contractor assignment, 4 weeks COMMITMENT: Hourly, up to 40h/week LOCATIONS: Remote - Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Kenya, Nigeria, Turkey, Vietnam PROCESS: AI Interview NOTES: PhD Degree is mandatory! Key Responsibilities Lead and mentor a team of 5–10 technical trainers, ensuring consistent quality, productivity, and timely task delivery. Review technical tasks end to end, including problem statements, codebases, circuit netlists, hardware description languages (HDL), datasets, computational environments, reference solutions, and automated tests. Validate tasks involving high-performance computing (HPC), parallel computing, algorithms, distributed systems, compilers, operating systems, databases, machine learning systems, GPU computing, circuit design, signal processing, power systems, and embedded systems. Ensure tasks reflect realistic software engineering, research, and electrical engineering workflows requiring meaningful, multi-step technical reasoning. Verify technical correctness across algorithm complexity, numerical accuracy, memory management, concurrency, circuit laws, power balance, signal processing, timing constraints, and system stability. Validate compilers, simulation tools, software dependencies, computational environments, and build processes to ensure reproducible results. Identify unreliable tests caused by nondeterministic behavior, race conditions, hardware-dependent performance thresholds, or simulation convergence issues. Review automated graders to ensure they assess meaningful technical outputs, including functional correctness, performance, frequency response, waveforms, timing, efficiency, and system behavior. Identify technical inaccuracies, flawed assumptions, incorrect tolerances, and ways tasks could be bypassed without genuine computation or engineering analysis. Provide actionable technical feedback, track revisions, and ensure quality issues are resolved before task approval. Onboard trainers, allocate work, monitor quality and throughput, resolve technical blockers, and maintain technical documentation and best practices. Requirements PhD, postdoctoral experience, or equivalent advanced technical expertise in Computer Science, Electrical Engineering, Computer Engineering, or a closely related discipline. Strong programming skills in C/C++, Rust, Python, Julia, Fortran, MATLAB/Octave, or hardware description languages (HDL). Advanced proficiency in Linux and command-line environments. Hands-on expertise in at least one major area, such as parallel computing, systems programming, scientific software development, circuit simulation, signal processing, power systems, or digital hardware design. Strong understanding of algorithms, computational systems, numerical methods, software testing, or electrical engineering principles. Experience reviewing complex codebases, technical implementations, engineering simulations, or research outputs. Ability to evaluate algorithm correctness, computational performance, numerical accuracy, concurrency behavior, and technical reliability. Strong analytical judgment and the ability to identify technical errors, edge cases, race conditions, and flawed engineering assumptions. Experience mentoring, reviewing, or leading small technical teams. Excellent written communication skills for precise technical feedback and documentation.

Location: Bangladesh; Brazil; Colombia; Egypt; Ghana; India About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking an experienced Chemical Engineering Expert to lead a team of technical trainers developing realistic, terminal-based engineering tasks for advanced AI training and evaluation. You will oversee a pod of approximately 5–10 trainers, review tasks for technical accuracy, reproducibility, and grading reliability, and ensure that each task reflects authentic chemical engineering workflows. This role combines advanced chemical engineering knowledge, computational modeling, technical quality assurance, and team leadership to improve how AI systems solve complex engineering problems. CONTRACT: Contractor assignment, 4 weeks COMMITMENT: Hourly, up to 40h/week LOCATIONS: Remote - Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Kenya, Nigeria, Turkey, Vietnam PROCESS: AI Interview NOTES: PhD Degree is mandatory! Key Responsibilities Lead, mentor, and coordinate a team of 5–10 technical trainers, ensuring consistent quality, productivity, and timely delivery. Review engineering tasks end to end, including problem statements, reaction kinetics, thermodynamic and property data, process flowsheets, computational environments, reference solutions, and automated tests. Validate tasks involving reaction engineering, thermodynamics, phase equilibria, transport phenomena, separation processes, process simulation, process control, optimization, combustion, and electrochemical engineering. Ensure tasks reflect realistic chemical engineering workflows and require meaningful, multi-step technical reasoning. Verify mass and energy balances, thermodynamic consistency, property data, unit handling, numerical accuracy, and solver convergence. Validate computational models, stiff ODE/DAE solvers, tolerances, initial conditions, dependencies, and simulation results for reproducibility. Review automated graders to ensure they assess meaningful engineering outputs, including conversion, yield, selectivity, purity, energy consumption, and process constraint satisfaction. Identify technical inaccuracies, unrealistic assumptions, incorrect tolerances, and opportunities to bypass genuine engineering calculations. Provide actionable technical feedback, track revisions, and ensure issues are resolved before task approval. Onboard trainers, allocate assignments, monitor quality and throughput, resolve technical blockers, and maintain documentation and best practices. Requirements PhD, postdoctoral experience, or equivalent advanced technical expertise in Chemical Engineering. Strong programming skills in Python, Julia, C/C++, or MATLAB/Octave. Proficiency in Linux and command-line environments. Hands-on expertise in at least one major area, such as process modeling, reaction kinetics, thermodynamic modeling, process simulation, or optimization. Strong understanding of chemical engineering fundamentals, numerical methods, computational modeling, and technical validation. Experience reviewing complex technical work, chemical process simulations, computational models, or research outputs. Ability to evaluate mass and energy balances, thermodynamic assumptions, numerical accuracy, solver convergence, and computational reliability. Strong analytical judgment and the ability to identify technical errors, edge cases, and flawed engineering assumptions. Experience mentoring, reviewing, or leading small technical teams. Excellent written communication skills for precise technical feedback and documentation.

Location: Pakistan; Indonesia; Kenya; Nigeria; Turkey; Vietnam About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking an experienced Chemical Engineering Expert to lead a team of technical trainers developing realistic, terminal-based engineering tasks for advanced AI training and evaluation. You will oversee a pod of approximately 5–10 trainers, review tasks for technical accuracy, reproducibility, and grading reliability, and ensure that each task reflects authentic chemical engineering workflows. This role combines advanced chemical engineering knowledge, computational modeling, technical quality assurance, and team leadership to improve how AI systems solve complex engineering problems. CONTRACT: Contractor assignment, 4 weeks COMMITMENT: Hourly, up to 40h/week LOCATIONS: Remote - Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Kenya, Nigeria, Turkey, Vietnam PROCESS: AI Interview NOTES: PhD Degree is mandatory! Key Responsibilities Lead, mentor, and coordinate a team of 5–10 technical trainers, ensuring consistent quality, productivity, and timely delivery. Review engineering tasks end to end, including problem statements, reaction kinetics, thermodynamic and property data, process flowsheets, computational environments, reference solutions, and automated tests. Validate tasks involving reaction engineering, thermodynamics, phase equilibria, transport phenomena, separation processes, process simulation, process control, optimization, combustion, and electrochemical engineering. Ensure tasks reflect realistic chemical engineering workflows and require meaningful, multi-step technical reasoning. Verify mass and energy balances, thermodynamic consistency, property data, unit handling, numerical accuracy, and solver convergence. Validate computational models, stiff ODE/DAE solvers, tolerances, initial conditions, dependencies, and simulation results for reproducibility. Review automated graders to ensure they assess meaningful engineering outputs, including conversion, yield, selectivity, purity, energy consumption, and process constraint satisfaction. Identify technical inaccuracies, unrealistic assumptions, incorrect tolerances, and opportunities to bypass genuine engineering calculations. Provide actionable technical feedback, track revisions, and ensure issues are resolved before task approval. Onboard trainers, allocate assignments, monitor quality and throughput, resolve technical blockers, and maintain documentation and best practices. Requirements PhD, postdoctoral experience, or equivalent advanced technical expertise in Chemical Engineering. Strong programming skills in Python, Julia, C/C++, or MATLAB/Octave. Proficiency in Linux and command-line environments. Hands-on expertise in at least one major area, such as process modeling, reaction kinetics, thermodynamic modeling, process simulation, or optimization. Strong understanding of chemical engineering fundamentals, numerical methods, computational modeling, and technical validation. Experience reviewing complex technical work, chemical process simulations, computational models, or research outputs. Ability to evaluate mass and energy balances, thermodynamic assumptions, numerical accuracy, solver convergence, and computational reliability. Strong analytical judgment and the ability to identify technical errors, edge cases, and flawed engineering assumptions. Experience mentoring, reviewing, or leading small technical teams. Excellent written communication skills for precise technical feedback and documentation.

Location: Brazil Are you passionate about helping others build sustainable fitness habits? Join us as a Virtual Physical Fitness Trainer, guiding clients through short, goal-specific fitness engagements — all from the convenience of your own space. This is a flexible, freelance role: you set your own hours, making it a great complement to an existing job or private practice. Format at a glance Engagement type: Freelance, virtual-only, 1:1 (video + in-app chat) Session length: 30 or 60 minutes Session volume: Limited credits per presenting issue (per client's employer plan); extensions require a new, distinct goal Service model: Consultation & education — not physical therapy or medical treatment; not overseen by a medical department Client relationship: Short-term and goal-focused — expect healthy client rotation, not long-term retention Why to join us As part of our community, you'll collaborate with other fitness professionals to expand access to high-quality, structured fitness coaching. You'll help clients make real, focused progress within a defined engagement — and then move on to help the next client. What you'll do Provide 1:1 virtual fitness coaching through video sessions and in-app chat, working within each client's allotted credits. Conduct a baseline assessment (PAR-Q, fitness/injury history, and GP clearance for relevant chronic conditions) before building any plan. Design personalized or templated workout programs tailored to the client's goals, fitness level, and equipment access. Educate clients on strength, cardio, flexibility, and recovery principles, and cue proper form via live video. Track progress and close out each presenting issue with a clear outcome before starting a new one. Tag each session with the single Main PI that best matches the client's focus, plus up to three Secondary PIs, per the Q3 2026 PI taxonomy (see the Holistics PI Manual). Recognize when a client's needs go beyond fitness coaching and refer to the appropriate licensed professional or Intellect service. Respond to in-app chat within the 12-hour SLA and complete session notes within 24 hours. What's in scope Personalized/templated training plans and virtual fitness assessments. Live-session coaching, form cues, and technique demonstrations. Progress tracking, goal setting, and motivation/adherence support. General education on warm-up, cool-down, recovery, sleep, and hydration. What's out of scope Diagnosing or treating any injury, illness, or chronic condition. Physical therapy, rehab protocols, or “corrective” treatment. Recommending or prescribing supplements or performance-enhancing substances. Meal plans or specific dietary prescriptions (refer to Nutrition). Counselling on disordered eating or mental health concerns (refer to Intellect's mental health professionals). Promising specific outcomes, timelines, or guaranteed results. Requirements Proven experience as a personal trainer / fitness coach (typically 5+ years of active practice). Bachelor's in Exercise Science, Kinesiology, or related field, plus a recognized certification (e.g., ACE / NASM / NCSF / NSCA / ACSM / NESTA / ISSA), current or renewal in progress. Strong communication in English and local language; able to simplify concepts for non-experts. Language: Must speak Portuguese. Comfortable working within a structured, credit-based consultation model — even if your background involved longer-term or clinical care. Clear judgment about when to refer a client out, and willingness to do so even when it means the engagement ends. Tech-savvy: video conferencing, fitness-tracking tools, comfortable documenting session notes on a platform. PLEASE ATTACH AN ENGLISH VERSION RESUME Benefits Flexible hours and remote work from anywhere. The opportunity to make a focused, meaningful impact for a steady rotation of clients. A collaborative, mission-driven community of wellbeing professionals. Freedom to innovate and bring your unique expertise to our growing platform

Location: Austria; Switzerland; Spain; Portugal; Germany; Serbia About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. Role Type: Full-time Engagement: Independent Contractor About the company Our client is a high-growth sales acceleration partner specializing in outsourced sales development and lead generation for complex B2B sectors, including FinTech, HealthTech, and Manufacturing. With over 13 years of experience, the team serves ambitious mid-market and enterprise brands across the UK, Europe, and North America. They empower global businesses to scale revenue through a consultative, data-driven methodology that blends expert human outreach with a cutting-edge sales technology stack. The team operates with a mission to transform stagnant pipelines into sustainable growth, utilizing native-language experts to bridge international markets. Driven by a culture of continuous development and performance-based results, they prioritize high-level C-suite engagement and measurable ROI. Candidates will join an environment that combines start-up energy with enterprise-level maturity, focusing on innovation, professional sales skills, and a "selling at a higher level" mindset to solve complex acquisition challenges for world-class brands. Job Summary Are you a fluent German speaker with a passion for driving high-level business growth? This is an opportunity to join a well-established leader in the outsourced sales sector with over 15 years of proven success. You will act as a strategic partner for clients, identifying new business opportunities and opening doors within complex industries. If you are a driven professional looking to master the art of sales development within a highly structured and supportive environment, this role offers the perfect platform for your career to thrive. Key Responsibilities Conduct high-volume outbound prospecting, averaging 50 calls per day to engage key decision-makers. Research and identify new business opportunities within the German-speaking (DACH) region. Secure a minimum of 10 qualified outbound opportunities per month to fuel the sales pipeline. Maintain meticulous records and manage your lead pipeline using Salesforce. Collaborate with internal teams to refine messaging and optimize sales methodologies. Requirements Native or professional fluency in German (both written and verbal). High level of English proficiency. A minimum of 2 years of experience in B2B sales or a dedicated SDR role. Proven ability to thrive in a target-driven environment. Strong communication skills and a professional phone manner. Ability to work UK/EU business hours (9:00 AM – 5:00 PM). Nice-to-Haves Prior experience selling within the Manufacturing or Engineering sectors. Familiarity with the Salesforce ecosystem. Experience working within an agency or outsourced sales environment. Benefits 💻 Fully Remote: Work from anywhere with international teams 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Location: Yerevan, Armenia We are looking for a dynamic, high-performing and experienced English and Turkish speaking Account Manager to join our team. If you are customer-oriented with a ‘can do’ attitude, proactive and passionate about our company products, this position is for you. Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. You will act as a main point of contact for our partners with a key focus on account growth, partner satisfaction and prioritization of partners’ needs at a high standard. You will maintain and strengthen long-term, trusting and mutually beneficial relationships with our partners, connect with key business executives and stakeholders, identify and develop new business opportunities. Ultimately, you should collaborate with our sales team to achieve quotas while keeping our partners satisfied & engaged with our products and services in the long run. Responsibilities: • Build, develop & maintain strong, long-lasting and trusted advisor relationships with our partners, stakeholders & sponsors • Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in person meetings • Communicate with partners at a senior level to resolve issues and inquiries • Adhere to the highest professional standards while managing partners’ projects • Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight • Manage projects within client relationships, carry out client goals while meeting company goals • Drive client retention, renewals, upsells and client satisfaction • Identify and develop new businesses, existing business growth opportunities with our partners and/or identify areas of improvement • Manage partner’s challenging requests and/or issues escalation to appropriate departments • Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners’  needs and objectives • Resolve complaints and prevent additional issues by improving processes • Monitor and analyze customer’s usage of our product • Collect and analyze data to learn more about partners’ behavior • Forecasts and tracks client account metrics • Feeding back all suggestions for improvement and market research to senior staff • Stay up-to-date with company products and services, identify industry trends • Provide input on new processes and workflows as needed • Update knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations Requirements: • At least 2+ years of proven account management, sales, or business development experience in the industry • Advanced knowledge of Armenian language & excellent knowledge of Turkish/English languages (Russian will be a plus) • Demonstrated ability to communicate, present and influence effectively at all levels of the organization • Experience in delivering client-focused solutions based on customer needs • Proven ability to manage multiple projects at a time while paying strict attention to details • Excellent listening, negotiation and presentation skills • Excellent verbal and written communications skills • Self-motivated individual with the ability to thrive in a results-driven environment • Ability to work under high pressure & Ability to prioritize among competing tasks • Natural relationship builder with integrity, reliability and maturity • Critical thinking and problem-solving skills • Excellent time and project management skills

Location: São Paulo, Brazil We are hiring in Brazil! 🟢 At Dev.Pro, a US-based outsourced software development company, we're looking for contractors to join our global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our experts work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity. We invite a Senior System Analyst to join our team and work on a complex fintech project for a leading global financial services infrastructure provider. You'll contribute to the development and enhancement of a flexible asset tokenization platform with robust smart contract capabilities. You’ll work at the intersection of business analysis and system analysis, collaborating closely with business stakeholders, software engineers, and data engineering teams to understand requirements and define effective solutions. 🟩 What's in it for you: Work on a complex project for a renowned regtech and fintech company developing blockchain-based infrastructure for financial institutions Gain hands-on experience working with data and modern data architecture Deepen your expertise in both business and system analysis while sharing knowledge and developing new skills within Dev.Pro’s BAO community ✅ Is that you? 5+ years of experience in a Business Analyst role Strong technical background with solid experience in system analysis Experience working closely with data engineering teams Understanding of data architecture concepts, including data lakes and data warehouses Hands-on experience writing SQL queries for data analysis and investigation Experience analyzing, documenting, managing, and prioritizing business and system requirements Strong understanding of Business Analysis practices, SDLC, and Agile methodologies Strong analytical and problem-solving skills High level of autonomy and proactivity Strong communication and collaboration skills, with the ability to effectively manage challenging stakeholder relationships Upper-Intermediate+ English level Desirable: Experience in fintech or financial services Experience with blockchain projects Experience working in international, distributed teams 🧩 Key responsibilities and your contribution In this role, you'll use your knowledge and skills to improve the efficiency and accuracy of the development process, enhancing the overall quality and effectiveness of the team’s blockchain projects. Set up and enhance the process of requirement gathering, analysis, and documentation, ensuring clear and standards-compliant project specifications Act as the main point of communication with product stakeholders, assisting in feature prioritization and managing requested changes Serve as a proxy product owner, representing stakeholders and ensuring seamless communication with the development team Facilitate Scrum events, ensuring their productivity for effective collaboration and promptly resolving/escalating blockers Create and maintain relevant project-related documentation, including visualizing developed solution workflows through diagrams Our next steps: ✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Client interview — ✅ Offer Interested? Find out more: 📋How we hire 💻 LinkedIn Page 📈 Our website 💻IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.

Location: São Paulo, Brazil; Buenos Aires, Argentina; Bogotá, Colombia We are hiring in Latin America! 🟢 At Dev.Pro, a US-based outsourced software development company, we're looking for contractors to join our global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our experts work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity. We invite a talented and motivated Senior Full-Stack Engineer with strong expertise in TypeScript and modern web application development to join our team. The purpose of the Full-Stack Engineer role is to drive the technical execution and feature development for Digital Menu Board solutions for Quick Service Restaurant (QSR) clients. This role aims to deliver high-quality Content Management System (CMS) features for QSR Clients by leveraging deep expertise in TypeScript, cloud infrastructure, and object-oriented programming. This Engineer will play a pivotal role in building a reliable, future-proof solutions while fostering a culture of collaboration, technical excellence, and proactive knowledge sharing across the development team. 🟩 What's in it for you: Build innovative Digital Menu Board solutions used by large QSR brands Work with a modern technology stack including TypeScript, NestJS, Express, Angular/React/Svelte, and cloud-native infrastructure Influence architecture, engineering standards, and platform scalability Collaborate with cross-functional teams to deliver reliable, future-proof solutions Share knowledge and mentor team members while helping drive engineering excellence ✅ Is that you? Extensive experience developing applications using TypeScript and object-oriented programming principles Strong backend development experience with frameworks such as NestJS and Express Frontend expertise in at least one modern framework: Angular, React, or Svelte Experience with dependency injection patterns and libraries such as tsyringe Experience working with cloud-based infrastructure and distributed applications Strong communication and collaboration skills in an agile development environment Desirable: Experience with AWS cloud services and infrastructure Experience building or extending Content Management Systems (CMS) Knowledge of Digital Signage platforms or restaurant technology solutions Experience contributing to architecture decisions and technical standards Familiarity with other frameworks (Angular, Svelte) as a plus 🧩 Key responsibilities and your contribution In this role, you'll contribute to the continued growth and evolution of our Digital Menu Board platform by delivering scalable features, supporting cloud infrastructure initiatives, and collaborating closely with cross-functional teams. Design, develop, and maintain scalable Digital Menu Board features and services for enterprise QSR clients Collaborate with engineers, DevOps teams, and stakeholders to deliver high-quality solutions Participate in code reviews and promote engineering best practices to maintain high development standards Create and maintain technical documentation, coding standards, and development guidelines Support cloud infrastructure deployments and platform scalability initiatives in partnership with DevOps teams Mentor and support team members through knowledge sharing and technical guidance Continuously identify opportunities to improve system performance, reliability, and maintainability Contribute to architecture discussions and technical decision-making for future platform enhancements Our next steps: ✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Client interview — ✅ Offer Interested? Find out more: 📋How we hire 💻 LinkedIn Page 📈 Our website 💻IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.

Location: New York, United States; Charleston, United States; Charlotte, United States; Dallas, United States; Miami, United States Crystalia Glass is seeking an experienced, high-energy, and strategic Head of Sales to spearhead sustainable revenue growth and expand our market presence in the U.S. We are looking for a growth-oriented builder rather than a maintainer—a commercial leader with a proven track record of driving business expansion, developing new market segments, scaling operations, implementing strict CRM discipline, and winning complex, high-ticket sales cycles. The ideal candidate comes from physical, custom, or manufactured product industries with long sales cycles and deep familiarity with the U.S. construction ecosystem, including commercial construction, Union environments, and public-sector bidding. Responsibilities : Business Scaling & Revenue Growth: Develop and execute a comprehensive sales strategy focused on building and expanding the business, capturing new market opportunities. Core Market Focus: Drive high-ticket revenue growth with a primary focus on B2B clients, and dealer networks , commercial BID projects and Union projects (Secondary focus: B2G). Team Leadership & Structure: Architect, develop, and lead high-performing sales teams. Manage sales managers, fostering a culture of accountability, high engagement, and professional growth. Operational Excellence & Analytics: Establish and enforce strict CRM discipline (we use HubSpot). Build, monitor, and analyze sales reports to optimize the sales funnel. End-to-End Sales Management: Oversee the full sales cycle, strictly controlling and optimizing critical metrics, including: Pipeline & Forecast Accuracy Conversion Rates & Sales Cycle / Lead Response Time Discounting & Margin Control CAC (Customer Acquisition Cost) / Cost of Sales Performance by Team / by Channel Quote / Estimate Process Cross-Functional Collaboration: Partner with marketing (experience in marketing is a strong plus), project managers, and estimating teams to ensure smooth execution, accurate quoting, and high client satisfaction. Requirements Experience: 7-10+ years of total experience in sales. 3–5+ years in a sales leadership role (managing teams and other managers). Proven experience managing sales volumes of $75M+ . Industry Background: Strong background in any one of the following areas: custom construction, architectural products, building materials, windows & doors, commercial interiors, remodeling, millwork, cabinetry, stone, flooring, manufacturing, or installation. Sales Profile: Expert knowledge in B2B sales, dealer networks, and tenders/bidding processes (primary focus). Experience with government contracts is a plus. Product Type: Proven track record in physical, custom, or high-ticket products with a long sales cycle, involving manufacturing and/or installation. Skills & Attributes: Data-driven mindset with advanced experience in CRM management, forecasting, and reporting. Unrivaled negotiation, strategic planning, and margin control skills. Exceptional leadership skills. Benefits Competitive base salary + performance-based bonuses. On-site role, Monday to Friday, 8:30 AM – 5:00 PM. Complete ownership of the sales strategy and a chance to lead business expansion in a fast-growing U.S. company. Opportunity to make a tangible, high-impact contribution to the business.

- Берёт ответственность за качество крупного модуля или продукта, в том числе при неполных и неоднозначных требованиях. - Глубокий опыт тестирования сложных web/backend/API и интеграционных систем, включая работу с неполными или неоднозначными требованиями.

Location: San Francisco, California Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong. We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking. This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters. IN THIS ROLE YOU WILL Lead and grow the team - Manage and coach a team of Technical Support Engineers - Set clear expectations for technical depth, response quality, and ownership, and give direct feedback - Design a coverage model that works across time zones, including on-call and escalation paths - Build career paths for Support Engineers who want to go deeper technically, move into management, or move into different teams and practices Own support outcomes - Own and report the team's core metrics: CX, time to resolution, escalation rate, and more - Use support conversations as a signal: find the top drivers of tickets and get them fixed in the product, the docs, internal operations, or the SDKs, not just answered faster Run AI-assisted support - Own the roadmap for our support agents: which request types they handle, what context they need, and when they hand off to a person - Set the quality bar for agent answers and the process for catching incomplete ones - Decide where automation is worth building and where it isn't, based on data Handle escalations and partner across Sentry - Run the escalation process with Engineering: make sure bugs reach the right team with a reproduction and clear impact, and that customers hear back - Be the support lead on high-stakes enterprise issues, working with Customer Success, Solutions Engineering, and Sales - Bring a clear picture of customer pain to Product and Engineering, backed by numbers YOU'LL LOVE THIS JOB IF YOU - Think great support is an engineering problem, not a staffing problem - Want to build the team and the systems at the same time - Can debug a tricky SDK issue yourself and also explain to a VP why their incident took four hours - Would rather fix the cause of 200 tickets than answer them faster - Have strong opinions on where AI helps in support and where it makes things worse, and be willing to discuss this at length. QUALIFICATIONS - 8+ years in technical support, support engineering, or software engineering at a SaaS or developer tools company - 3+ years managing technical support engineers, including hiring and growing a team - Technically credible with senior engineers: comfortable reading code in at least a few of Python, JavaScript/TypeScript, Java, or Ruby, and debugging across frontend, backend, and infrastructure - Solid understanding of distributed systems, APIs, and how observability tools (errors, tracing, logs) fit into them - Hands-on experience running AI or automation in a support org, and a clear view of its failure modes - Track record of using support data to drive product and process changes - Clear, direct written communication with customers, executives, and engineers Bonus - Experience at a developer tools or observability company - Former software engineer - Managed a team spread across multiple time zones - Open source contributor or maintainer The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $160,000 to $180,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.