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Location: Abu Dhabi, UAE; APAC - Remote; Dubai, UAE; Europe - Remote; Kuala Lumpur, Malaysia; UK - Remote About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. About Bybit and this role Bybit is one of the world's largest cryptocurrency exchanges, with teams across many countries working around the clock. Our products, markets, and regulations change fast, so how quickly our people learn is a real competitive advantage. This is a new role. The Head of Learning & Development will build one learning engine for the whole company: how new hires get productive, how leaders grow, how engineers and sales teams stay sharp, and how the company comes together at all-hands. Mission: Help every Bybit employee get up to speed fast, keep growing, and perform at their best, and build the leaders we need as we scale. Key responsibilities Learning & development Build and own Bybit's global learning strategy, tied to business priorities and our values. Design and deliver leadership development for first-time managers, senior leaders, and high-potential talent. Build core skills programs, including communication, feedback, coaching, and decision-making. Own required and compliance training with Legal and Compliance, ensuring completion across all regions. Run the learning platform (LMS) and content library; blend live, digital, and on-the-job learning. Partner with HR Business Partners on development plans, career paths, and succession. Measure learning impact on performance, retention, and readiness, not just attendance. Employee onboarding Own the global onboarding program from offer acceptance through the first 90 days. Build a consistent company onboarding experience, plus role-specific tracks for engineering, sales, operations, and leaders. Partner with Talent Acquisition, IT, Workplace Operations, and hiring managers so day one runs smoothly in every location. Track time-to-productivity and new-hire feedback, and keep improving the program. All-hands Own the company all-hands program: cadence, agenda, content, and speaker preparation. Partner with the CEO, executives, and Internal Communications on key messages and storytelling. Deliver all-hands across time zones and formats (in person, hybrid, virtual) so every office and team can take part. Gather feedback after each session and raise quality and engagement over time. Technical enablement Partner with Engineering, Product, and Security leaders to build learning paths for technical teams. Deliver programs on Bybit's platform and architecture, crypto and blockchain fundamentals, security practices, and new tools including AI. Build onboarding and certification paths that get engineers productive faster. Create a strong internal teaching culture through tech talks, documentation, and subject-matter-expert programs. Sales enablement Partner with Sales, Business Development, and Marketing leaders to build the sales enablement program. Own sales onboarding and ramp plans, product and market training, and messaging certification. Build playbooks, training content, and coaching programs for sales managers. Work with Compliance so sales teams communicate accurately in regulated markets. Track ramp time, win rates, and quota attainment to show impact. Leadership Build, lead, and develop a global team of learning, onboarding, and enablement professionals. Own the function's budget, vendors, and learning technology. Serve as a member of the People Leadership Team and a trusted partner to senior business leaders. What success looks like in the first 12 months Area Outcome Learning & development Global learning strategy approved; manager development program launched for all people leaders Onboarding One global onboarding program live in every office, with measurable gains in new-hire experience and time-to-productivity All-hands Regular all-hands cadence set, with rising attendance and feedback scores Technical enablement Engineering onboarding path and a recurring tech-talk program in place Sales enablement Standard sales onboarding and ramp plan launched; ramp time tracked and improving Team Function fully staffed, with a single learning platform and clear budget What you bring Requirements 12+ years in learning & development, talent development, or enablement, with 5+ years leading teams. Proven track record building company-wide L&D and onboarding programs from the ground up. Hands-on experience running technical enablement, sales enablement, or both. Experience in a high-growth, global company with employees in multiple countries. Strong program design skills, grounded in adult learning principles. Comfort using data to measure learning impact on business results. Excellent facilitation and presentation skills, including with senior executives. Fluent English. Preferred Experience in fintech, crypto, financial services, or another regulated industry. Experience producing large company events or all-hands. Hands-on use of AI tools to build and personalize learning content. Familiarity with learning and enablement platforms (e.g., Workday Learning, Docebo, Highspot, Seismic). Coaching certification (e.g., ICF) is a plus. Arabic or Mandarin is a plus. How you lead Builder. You create programs from a blank page and scale them as the company grows. Business partner. You start with business problems, not training requests. Results-focused. You measure impact and invest where it makes a real difference. Executive presence. You earn the trust of senior leaders and can coach them. Global mindset. You design for many cultures, languages, and time zones. Curious learner. You stay current on learning practice, technology, and our industry. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Remote Workplace: Remote Phantom https://phantom.com is on a mission to connect the world to the freedom of open markets. Tens of millions of people all over the world use Phantom to access global markets that never close, including perpetuals, prediction markets, tokenized assets, stablecoins and memes. Phantom users are able to discover the markets that matter and the cultural moments that shape them, building conviction through real-time data and the verified performance of top traders. With self-custody and access to open networks at its core, Phantom lets them control their financial moves in the same app they use to safely store or spend money worldwide. Phantom has reached #1 in Google Play's finance category and consistently ranks in the top 50 apps across all categories. Check out our Forbes Fintech 50 https://www.forbes.com/sites/ninabambysheva/2026/02/23/inside-phantoms-battle-plan-to-win-the-crypto-fueled-superapp-war/ and CNBC and Statista's World's Top Fintech Companies 2026 https://www.cnbc.com/worlds-top-fintech-companies-2026/! We are around 180 people, fully remote, backed by a $150M Series C investment from a16z, Sequoia Capital and Paradigm. RESPONSIBILITIES As a Data Scientist at Phantom, you’ll help shape our consumer products through rigorous analysis, experimentation, and reliable data. You’ll work closely with Product, Engineering, Design, and Growth to understand user behavior, identify opportunities, and guide product decisions. - Analyze user journeys, activation, engagement, retention, and monetization to identify opportunities and recommend product improvements. - Design and evaluate A/B tests, including hypotheses, success metrics, guardrails, sample sizing, and interpretation. Communicate uncertainty and distinguish observed relationships from causal effects. - Define and maintain product metrics, and partner with Engineering to improve instrumentation and validate the data behind them. - Build reusable analytical datasets and dbt models using SQL. Collaborate with Data Engineering on Snowflake, Dagster, and ETL pipelines to improve data quality and support analysis. - Use Python for statistical analysis, modeling, and automation. Make your work reproducible, documented, and maintainable. - Incorporate AI coding tools such as Codex, Claude Code, and Cursor into your workflow to accelerate development and analysis. Review and validate generated code, assumptions, and results. - Independently lead ambiguous problems from initial question through analysis, recommendation, and measurement. Communicate clearly, challenge assumptions constructively, and influence priorities across teams. QUALIFICATIONS - 7+ years of experience in data science, product analytics, or a related field, with a demonstrated record of influencing product decisions. - Strong foundation in statistics, including probability, statistical inference, hypothesis testing, regression, and sources of bias and confounding. Ability to select appropriate methods and explain their assumptions and limitations. - Practical experience designing and analyzing A/B tests, including defining metrics, assessing statistical power, checking experiment validity, and translating results into decisions. - Advanced SQL skills and strong proficiency in Python for data exploration, statistical analysis, and reproducible analytical workflows. - Working knowledge of dbt, data modeling, and modern data platforms. Familiarity with orchestration tools such as Dagster and how ETL pipelines, dependencies, and refresh schedules affect downstream analysis. - Hands-on experience using AI coding tools such as Codex, Claude Code, or Cursor in your regular workflow, with the judgment to verify correctness and maintain code quality. - Experience partnering directly with product teams, ideally on consumer products, to understand behavior and improve activation, engagement, retention, or monetization. - Ability to independently structure ambiguous problems, prioritize work, and communicate recommendations to technical and nontechnical partners. - Curiosity, initiative, and a willingness to learn unfamiliar systems and follow through on useful work. NICE TO HAVE - Experience working with Snowflake, including querying large datasets and understanding query performance and cost. - Experience with crypto, tokenized assets, finance, or fintech. Why Work With Us Phantom's journey to becoming a global trading app began with making crypto easier to use. Today, we’re building on that foundation to help people discover the markets that matter, make informed financial moves, and safely store or spend their money worldwide. Joining Phantom means helping shape that next chapter: building products that bring the freedom of open markets to more people.   - Build for global impact: Create products used by tens of millions of people, making innovative financial markets more accessible to users around the world. - Make complexity feel simple: Solve meaningful challenges across design, engineering, and user experience to make discovering markets and managing money seamless. - Put users in control: Help build a future where people have greater freedom over their assets and financial decisions, with security and self-custody at the foundation. Benefits (only available to full-time employees) - Competitive salary and equity - Comprehensive insurance (medical/dental/vision): base plan 100% covered - Flexible hours and a long-standing, supportive remote environment - Unlimited vacation: Take time when you need it (and we really mean it!) - 401(k) retirement plan - Wellness stipend - Weekly meal stipend - Learning & Development stipend - Remote / WFH set-up stipend We strongly encourage candidates of all backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career. By submitting your resume and application materials, you acknowledge and agree that Phantom Technologies, Inc. ("Phantom") collects and processes your personal information (including application materials, interview records, and related data) to evaluate your candidacy. Phantom may use AI-powered tools and third-party service providers for transcription, note-taking, scheduling, and other administrative tasks. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.

Location: Remote / Europe/ Dubai; Europe / Remote; Canada / North America / Remote Workplace: remote About the Company Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem.   Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation.   About This Role We’re looking for a passionate and proactive Business Development professional to help expand CertiK’s presence in the Web3 ecosystem. You’ll connect with founders and decision makers, identify new business opportunities, build lasting relationships, and drive deals from initial conversations to closing. We value people who take initiative, stay curious, and are eager to learn and grow alongside our global team. Responsibilities Research and open new Web3 projects across DeFi, infrastructure, L1/L2 ecosystems and exchanges. Reach decision makers such as founders, CTOs and heads of security. Drive deals from first contact to signed contract. Build partnerships and referral channels with projects, VCs, launchpads and ecosystems Stay on top of market trends and developments, identify new business opportunities, and translate market insights into actionable feedback. Requirements Has experience in business development, sales, partnerships or consulting Web3 native, or a fast learner who can show how you got up to speed on something new Self-motivated, hard-working and responsive Fluent in English Based in Europe, the UAE, North America Nice to Have An existing network among Web3 founders, VCs, launchpads or exchanges Technical curiosity about smart contracts, DeFi mechanics and security Experience in a startup or in a role with a commission component What We Offer Base salary plus uncapped commission A security engineer mentor and support from senior BDs from day one Fully remote work with a global team across North America, Asia and Europe This role must be performed outside the United States. We are unable to consider candidates who will work from within the U.S.

- 3+ years of hands-on technical experience in data. - Strong SQL skills.

Our client, a fast-growing online casino startup preparing for a new market launch, is seeking an experienced. to take full ownership of affiliate strategy and growth.

We're looking for a Marketing Design Team Lead who is equal parts creative leader, marketer, and AI geek, someone who knows how to achieve business goals through visuals that actually sell. Lead, mentor, and scale a team of 3 to 6 AI-driven Creative Designers - grow people, not just output;

We are currently looking for a Marketing Assistant to support marketing and communications efforts. This is a hands-on execution and ownership role for a seasoned marketing professional who can independently manage campaigns, create high-quality content, and help elevate brand presence across all channels.

As a Senior Salesforce Developer – Field Service at Omnidian, you will design, develop, and optimize Salesforce Field Service solutions that power our technician experience and field operations. Design, develop, and maintain scalable Salesforce Field Service solutions using native platform capabilities and custom development.

We are looking for a highly skilled and experienced Full Stack Senior Software Engineer (SDE-3) to join our team. In this role, you will own large features end-to-end—from design to production—drive key architectural decisions, and mentor junior developers.

Cold calling schools to book meetings, conducting initial Zoom meetings with after-school directors, following up, and closing clients.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Singapore About the Role Cloudflare is looking for a highly organized and detail-oriented Recruiting Coordinator to be a cornerstone of our hiring engine in Singapore. This isn't just about managing calendars; you'll be a key player in bringing structure to our hiring efforts, ensuring an exceptional global candidate experience, and supporting the high-quality hiring decisions that drive our mission forward. If you're someone who thrives in a collaborative, fast-paced setting, possesses a keen eye for detail, and is dedicated to delivering positive experiences, we want to hear from you. You'll work closely with recruiters, hiring managers, and interviewers, ensuring every candidate interaction truly reflects Cloudflare's best. This is a fantastic opportunity to launch or pivot into a career in Talent Acquisition, where your organizational skills and candidate-centric approach will directly influence our ability to attract top talent and shape their perception of Cloudflare. Responsibilities Manage interview logistics across various formats (video, phone, and in-person) with precision and efficiency, ensuring a seamless experience for all participants. Deliver an exceptional candidate experience, both virtually and in-person, demonstrating empathy and a customer/candidate-oriented approach. Utilize applicant tracking system, scheduling tools, dashboards, and candidate trackers to ensure accuracy and maximize efficiency for Cloudflare’s Interview Experience program. Handle sensitive and confidential information with the utmost professionalism. Communicate clearly, directly, and transparently with candidates, recruiters, and internal stakeholders Partner with Recruiters and Hiring Managers to streamline processes and contribute to cross-functional recruiting operations projects and improvements. Actively identify opportunities for process enhancements and suggesting solutions, as well as supporting program initiatives where bandwidth allows. Collaborate with and provide mutual support to team members on shared tasks and challenges. Desirable Skills, Knowledge, and Experience Experience in a fast-paced environment where exceptional organizational skills , high-volume coordination , or extensive client/customer support were essential. Proven ability to prioritize tasks and manage time effectively. Maintain meticulous attention to detail, even under pressure. Consistently meet deadlines and service standards. A resourceful and proactive approach to identifying and resolving routine challenges independently. Quick to learn and adapt to ambiguous or changing situations. View mistakes as opportunities for growth. Outstanding written and verbal communication skills. Able to engage professionally and empathetically with diverse stakeholders. Possess a strong collaborative spirit. Build positive professional relationships and contribute to a supportive team environment. A genuine passion for delivering positive experiences. Lead with empathy and assume good intentions in all interactions. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Remote - Japan Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Strategic Account Executive. About the job This position is needed to play a key role as part of the growth strategy of Twilio Japan by growing  existing customers. You will be responsible for developing a strategy to grow  existing  customers for Twilio, through the up-sell and cross-sell, and collaborate with internal stakeholders, such as marketing, solution engineerings, partner managers and product managers.  Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors,  system integrators and fast moving technology startups Responsibilities In this role, you’ll: Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of growing existing customers and its business. Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them Forecast the business, including revenue, opportunities with expected annual run-rate business size and timing of ramping, incremental annual commitment values, strategic activations of key cross-sell product, sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines. Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years of combined experience in high-touch sales experience for Japanese customers with native level Japanese language communication Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. Demonstrated track record of growth of  business, growth strategy development and execution. Challenger mindset with appetite to acquire new business and customers Record of delivering market driven results, especially to scale and enterprise customers Capable to understand English as business level and communicate in writings Desired: Deep experience working with telecom companies, carriers, or global communications platforms Software, SaaS, CPaaS or CCaaS experience with AI capabilities Fluent verbal communication in English Cloud Technology Sales - IaaS/PaaS, virtualization, security Experience working with/at System Integrators, Resell and Value-Added resellers to drive large and broad customer coverage with external partner organizations Location This role will be remote, and based in Japan. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately up to 50% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Responsibilities: — Develop backend components primarily using Python. — Engage in full-stack development with a focus on backend engineering. — Build APIs and integrate third-party services. — Work with frontend technologies including TypeScript. — Utilize SQL databases in development. Requirements: — Strong experience in Python development. — Solid expertise in backend engineering. — Experience with TypeScript and frontend development. — Experience in building APIs and integrating third-party services. — Knowledge of SQL databases. — Nice to have experience with Google Cloud Platform (GCP), Mobile SDKs for iOS and Android, event-driven architecture, and real-time data streaming. Conditions: — Location: Poland. — Full-time, long-term engagement. — Hourly rate between $19 and $24 gross. — English proficiency at B2 level or higher. — Availability to overlap working hours until 22:00–23:00 Eastern European time. To apply: Please send your CV and expected rate to @yourhrnastya.

Location: Lisbon, Portugal At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. Your Mission Join Catawiki as a UX Designer shaping the experience of buying and selling special objects, from discovery through to the experience after a sale. This role is not tied to a single product vertical: its scope can sit within Demand (buyer-side features), Supply (seller-side features) or Fulfilment (post-sale experiences, including payments, shipping and customer service). You'll bring a connected view of the marketplace to your product area, understanding how buyer, seller and post-sale experiences influence one another. You'll identify where people need support and where design can make the greatest difference, balancing customer needs, business goals and technical constraints. You'll lead through your work and influence, rather than people management. What You'll Do Lead design for parts of the seller and expert experience, from research and early concepts through prototyping, delivery and learning after launch. Use customer research, behavioural data and business insight to frame problems, identify needs and prioritise design opportunities. Turn complex problems into clear journeys, interaction and interface designs, prototypes and service flows. Test ideas with customers and colleagues, and use what you learn to improve them. Partner with Product Managers, Engineers, Data Scientists, UX Writers, supply stakeholders and other designers to shape and deliver solutions. Balance user empathy with business goals and technical constraints, connecting your design decisions to measurable customer and commercial impact. Contribute to design systems and shared patterns that create coherent experiences across Catawiki. Use Figma and practical AI-assisted workflows to explore ideas and build prototypes, applying judgment to the outputs. Communicate your thinking clearly, tell the story behind your decisions and iterate in response to feedback. Navigate ambiguity and competing priorities, getting up to speed quickly with the aim of contributing productively within your first month. What You'll Bring 5+ years of experience owning UX or product design work end to end , with a portfolio showing how you approached complex problems, the decisions you made and the outcomes you contributed to. Strong interaction design, prototyping and visual communication skills , with an understanding of how to use and improve design systems and shared patterns. Experience conducting or contributing to customer research and translating research , data and direct feedback into design decisions. Strong Figma skills and practical experience using AI for design ideation or prototyping , alongside a willingness to keep experimenting. Clear, structured communication in English and the ability to explain your approach to design and non-design partners. Structured problem solving, independent decision-making and systems thinking : understanding how decisions within one product area affect connected journeys and the wider marketplace. The ability to manage stakeholders , collaborate across disciplines and influence decisions without formal authority. Adaptability and openness to feedback as priorities , processes and design tools evolve. Helpful experience Working in a smaller product company, e-commerce platform or marketplace. Designing seller journeys or working on marketplace experiences. Delivering in less structured environments with several competing priorities. How We Work Across disciplines : You'll work closely with Product Managers, Engineers, Data Scientists, UX Writers, supply stakeholders and other designers, bringing customer needs, business goals and technical constraints into shared decisions. From evidence to iteration : Customer research, behavioural data and direct feedback help shape the work. You'll explore and test ideas, iterate with customers and colleagues, and keep learning after launch. With ownership and openness : You'll own design decisions, explain your rationale and bring feedback into the process. Clear communication and influence matter more than formal authority. With shared patterns and practical tools : We use Figma, design systems and shared patterns to build coherent experiences. AI-assisted workflows and rapid prototyping help us explore ideas and test assumptions, with design judgment guiding how we use the results. Where You’ll Be This is a Hybrid role based in Lisbon. You will work from our Lisbon Hub a minimum of 2 days per week. At this time, we are only considering candidates who are already based in the Portugal . As a result, visa sponsorship and relocation support are not available for this position. In Return You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians . A competitive Annual Gross Base Salary depending on your level, competencies, and overall experience. Meal Allowance Card stipend per working day, in addition to salary. Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. A Work From Home Allowance to help with your monthly household bills. Commuting between your home and our office is covered by Catawiki. Amazing Office right in the centre of Lisbon. Why You'll Love Working with Us Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. A culture of connection defines us . We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ” . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. Interested? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team

Location: Lisbon, Portugal At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. Your Mission As an Engineering Manager for CS Tech at Catawiki, you’ll lead and develop a team of 7–10 engineers, shaping the technology at the heart of our customer support experience. Your mission is to delight customers, especially when things don’t go to plan, by building tools that strengthen our AI Frontline and enable the entire Customer Service department to resolve issues quickly, fairly and consistently. You’ll own the technical direction and partner closely with Product, Design and CS to turn customer insights into better answers, simpler workflows and smooth handovers between AI and people. By combining technical judgement with empathetic leadership, you’ll help engineers experiment, take ownership and grow while delivering reliable systems. Your influence will extend beyond your team - the decisions you make will shape how AI and people work together to earn customer trust and deliver exceptional support at scale What You'll Do You'll help shape Catawiki's post-order journey by leading the team and the technical decisions behind a more reliable shipping experience. Your work will connect customer needs, engineering quality, and the team's growth. Lead and grow the team : Build a culture of ownership, accountability, and continuous improvement. Set technical direction : Drive system ownership for the Fulfilment domain, ensuring scalable, maintainable architecture that supports long-term product ambitions. Improve the CS experience : Reduce post-order friction and increase reliability for buyers and sellers. Shape the roadmap together : Partner with Product and UX to translate business priorities into technical strategy and deliver customer-centric solutions. Enable better delivery : Establish engineering standards, improve delivery processes, and introduce measurable quality metrics to help the team deliver faster and with higher quality. Balance today and tomorrow : Address immediate delivery needs alongside strategic platform improvements in an evolving scale-up environment. What You'll Bring You measure what matters, stay close to the details when needed, and know when to guide versus when to step in. You balance technical leadership with people leadership and care about the team, the systems, and the outcomes they own. Software engineering foundation : You bring 5–10 years of software engineering experience. People leadership : You have proven experience (3+ years) coaching and developing Engineers, managing performance, and supporting career progression. Cross-functional collaboration : You've worked in product teams, partnering effectively with Product, UX, and business stakeholders. Technical judgement : You're confident guiding architectural trade-offs and decisions about complex systems. End-to-end ownership : You tackle problems through to resolution and move solutions forward through ambiguity. Clear communication : You manage stakeholders effectively and influence across teams and seniority levels. Relevant domain experience ( nice to have ) : Experience in marketplaces, e-commerce, or scale-ups. If you're excited about this role but your experience doesn't perfectly match every requirement, we encourage you to apply anyway. You might be exactly who we're looking for. How We Work You'll be part of our growing Engineering and Product Hub in Portugal, working across locations and disciplines to improve customer service for buyers and sellers. You'll work with engineering teams across Amsterdam and Lisbon as part of our growing engineering and product hub in Portugal. You'll collaborate with stakeholders across product, design, data, and commercial teams. You'll balance strategic thinking with hands-on execution in an environment that values clarity, ownership, and measurable impact. Where You’ll Be This is a Hybrid role based in Lisbon. You will work from our Lisbon Hub a minimum of 2 days per week. At this time, we are only considering candidates who are already based in the Portugal . As a result, visa sponsorship and relocation support are not available for this position. In Return You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians . A competitive Annual Gross Base Salary depending on your level, competencies, and overall experience. Meal Allowance Card stipend per working day, in addition to salary. Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. A Work From Home Allowance to help with your monthly household bills. Commuting between your home and our office is covered by Catawiki. Amazing Office right in the centre of Lisbon. Why You'll Love Working with Us Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. A culture of connection defines us . We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ” . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. Interested? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team

Location: Hong Kong We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. About the Team Looking to work with the best team in the business? You found it. We are innovative and love to try new things. We empower team members to lead their own project and do what they think is best for the business, while supporting and guiding when needed.  We love what we do and have fun doing it. Job Overview We’re looking for a proactive, creatively minded operations lead to manage the approval process and asset systems for our licensed promotions and location-based entertainment (LBE) programs. This role connects the dots between creative development, brand management, and operational delivery — ensuring that every partner activation, promotion, and experience meets our visual standards, storytelling intent, and guest expectations. You’ll be the core driver of creative flow — managing submissions, tracking assets, and guiding partners through the approval pipeline from concept to launch. Location and Work Arrangement This role is based at our Hong Kong office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays. What You'll Do Creative Operations & Approvals Manage the global creative approval workflow for all licensed promotions. Serve as the central point of contact for partners and internal teams throughout the creative review process. Coordinate feedback loops with brand, design, and marketing teams to ensure consistent visual identity and tone across assets. Maintain the My Media Box licensing approval system for submission status, feedback, and final approvals. Oversees promotional materials and premium development from concept to final production including review of gray models, molds, packaging, etc. Drive efficiency in how creative materials move through the pipeline — identifying bottlenecks, improving turnaround times, and enforcing version control. Ensure accurate tagging, cataloging, and accessibility of promotional assets for internal and external users. Provide training and guidance to partners and teams on how to navigate the approval and asset systems effectively. Cross-Functional Collaboration Review licensee product submissions including attraction designs, marketing collateral, press releases, TV commercials, and websites to provide feedback and recommendations Collaborate with creative director and project manager to provide succinct creative direction Manage timelines for promotional launches. Act as the creative operations bridge between marketing, design, and external licensees — ensuring clarity, consistency, and speed. Support the distribution of toolkits, guidelines, and asset libraries that help partners self-serve and stay on brand What You'll Bring Bachelor’s Degree 3-5 years marketing and creative experience\ Ability to influence peers and manage both up and down to drive goals Ability to multi-task and manage 15-20 projects simultaneously Team player able to execute tactically, as well as having the strong communication skills to inspire others Knowledge of Office applications and presentation software Strong verbal and written communication skills Experience working with My Media Box or other approval systems is a plus Who We Are We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations. Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion, and where every employee is empowered to think boldly, act with integrity, and spark joy for all. Hasbro About the Company – Hasbro Wizards of the Coast Who We Are – Wizards of the Coast Equal Opportunity Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. Accommodations If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process. Notice Regarding Hasbro’s use of AI in the Recruitment Process We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. How it works: Talent Matching compares information from your resume and application responses with job-related criteria established and weighted by Hasbro’s recruiting and hiring teams. Depending on the role, these criteria may include relevant skills, work experience, prior job titles, and industry experience. The tool then assigns a match category to help organize applications for review. Human oversight: Talent Matching supports — but does not replace — human review. It does not automatically advance or reject candidates or make employment decisions. Hasbro’s recruiters and hiring managers review applications and remain responsible for all hiring decisions. Greenhouse has published the results of an independent bias audit of Talent Matching. View the Greenhouse Talent Matching audit results . Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.

Location: Singapore Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments - A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship - Comfort working directly with customers to understand their needs and solve real-world problems - Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role Support Engineering at GitLab believes that healthy teams deliver a healthy customer experience, and that command during a crisis shouldn't fall to whoever happens to be senior and available. GitLab's global Incident & Escalation Management (IM/EM) function coordinates critical incidents, complex multi-team engagements, and executive-level escalations for enterprise customers. As Escalation Manager, you'll own complex, executive, and commercial escalations where customer trust and the relationship are at stake, alongside or independently of a technical issue. In this functional role, you'll advocate for customers inside GitLab, coordinate teams toward resolution, and lead relationship repair after the event. What you'll do Own complex, executive, and commercial escalations end-to-end, as defined in GitLab's IM/EM engagement model. Advocate for customers internally and coordinate Engineering, Support, Product, Customer Success, and Sales toward resolution, tracking commitments and holding owning teams accountable to agreed dates and deliverables. Maintain a written, customer-facing resolution plan from engagement through confirmed resolution, updating it at each communication milestone. Coordinate with Incident Managers during concurrent technical incidents to maintain a single, coherent narrative for the customer. Own external escalation communications using GitLab's approved templates and cadence, and represent GitLab in high-stakes customer conversations where clarity and ownership influence retention. Engage Sales, Customer Success, and executive stakeholders as needed, including executive-to-executive communication for Severity 1 and 2 events. Brief GitLab leadership with concise summaries that distinguish what's known, what's unknown, and next steps. Lead post-escalation reviews and relationship repair plans, contribute corrective actions with named owners and due dates to postmortems, and hand the relationship back to the account's Customer Success Manager at resolution. Partner with the Head of IM/EM to develop playbooks, communication templates, and process improvements based on patterns from escalations. What you'll bring Experience in enterprise technical support, customer success, or incident and escalation management at a business-to-business software-as-a-service or enterprise software company. A track record of owning complex, multi-stakeholder escalations end-to-end, including executive customer engagements and structured resolution or account plans. Executive-level written and verbal communication skills, with the ability to translate technical detail into plain-language updates for customers and GitLab leadership. The ability to coordinate Engineering, Support, Product, Customer Success, and Sales under pressure without formal authority over those teams. Calm, structured decision-making with incomplete information and the ability to provide a steadying presence in high-stress customer situations. Proficiency with support and coordination tools such as Zendesk, Salesforce, Slack, and PagerDuty, or equivalent platforms. Availability for on-call coverage supporting executive escalations as part of a globally distributed team. Nice to have: Information Technology Infrastructure Library (ITIL) Foundation or equivalent certification; customer-facing experience with GitLab, development, security, and operations (DevSecOps), continuous integration and continuous delivery (CI/CD), or cloud-native products; experience with formal escalation or incident command frameworks; or AI-assisted support tools for triage, sentiment analysis, or resolution drafting. About the team The Incident & Escalation Management function sits within Support Engineering in GitLab's Enterprise Technology & AI (ETA) division. We operate a follow-the-sun model anchored in the Americas, Europe, the Middle East and Africa, and Asia-Pacific, providing year-round, 24-hour coverage for enterprise customers. Our Escalation Managers work globally rather than within a single region, partnering with Incident Managers, Communications Leads, and regional Support Engineering leadership. You'll help shape our playbooks, templates, and standards as we scale. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .