Location: Tokyo
Workplace: onsite
ABOUT YOU
We are looking for a talented Integration Manager who can work with new and existing game partners and help get out tools, products, and services working inside their games. The ideal candidate will possess a blend of technical and people skills, reasonable design and UX sensibility, and some understanding of how payments in gaming "should" work. You should have experience playing games. Applicants should expect to assist developers and technical personnel rapidly debug their technical issues and escalate or transfer as necessary - for this reason, ability to quickly diagnose basic technical issues and provide proper documentation is a must.
If you’re passionate about driving business growth, supporting game developers, and expanding the reach of innovative gaming solutions, we would love to hear from you!
This role will be based out of our Japan office but can be hybrid or fully remote depending on the situation.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
職務内容 / Responsibilities
Client-Facing & Pre-Sales
Lead and confidently run client meetings, calls, and technical demos independently, without needing a BD or CS lead to carry the conversation
Act as the primary technical point of contact during pre-sales and onboarding, scoping integration requirements and setting realistic expectations
Present technical concepts clearly to both technical and non-technical stakeholders (engineers, producers, executives)
Technical Integration & Troubleshooting
Guide partners through API integration, including authentication, request/response structures, JSON payloads, and webhook configuration and delivery
Diagnose issues using data dumps, technical logs, and API traces; distinguish integration errors from platform bugs
Write and interpret basic scripts or API calls (e.g., via Postman, curl) to reproduce and isolate client-reported issues
Document issues concisely and completely enough for engineering to act on without back-and-forth
Know when to resolve an issue directly versus escalate to Engineering, Product, or Support, and manage that handoff cleanly
Cross-Functional Communication
Serve as the communication hub between Client, Business Development, Customer Success, and Development teams, ensuring nothing gets lost in translation between technical and commercial priorities
Provide clear, well-organized status updates to internal stakeholders and clients throughout the integration lifecycle
Maintain accurate documentation in Jira, Confluence, and related tools
必須要件 / Qualifications
Bachelor's degree (or equivalent experience) in a related field
3+ years of experience in technical integration, solutions engineering, or a client-facing technical role
Demonstrated ability to lead client meetings and presentations independently — this is not a support-only or backend role
Working knowledge of REST APIs, JSON, and webhooks; able to read API documentation, interpret payloads, and troubleshoot integration failures independently
Comfortable using tools like Postman (or equivalent) to test and debug API calls
Near-native fluency in both Japanese and English, written and verbal; able to confidently lead client presentations and meetings and write professional business emails in either language without support (daily cross-team communication is in English)
Proven customer service or client relationship experience
Comfortable working with high autonomy, shifting priorities, and a significant workload
Strong attention to detail and time management
歓迎要件 / Preferred
Prior experience in the gaming industry, payments, or fintech
Experience with Confluence, Jira, and G Suite
Prior experience at a foreign or international company, or working across time zones with global teams
Genuine interest in games (as a player) and the gaming industry
(English follows Japanese)
私たちと一緒に働きませんか?
・急成長中のグローバルブランドで働けるチャンス
・競争力のある給与と成果に応じたインセンティブ
・リモート・ハイブリッド・オフィス勤務など、柔軟な働き方が可能
・協力的で革新性のあるチーム文化
・変化の大きい成長市場で、キャリアアップの機会が豊富
ゲーム業界に情熱があり、日本市場で大きなインパクトを生み出したい方を歓迎します。
ぜひご応募いただき、私たちの成長ストーリーの一員になってください!
Why Join Us?
- Opportunity to work with a fast-growing global brand.
- Competitive salary and performance-based incentives.
- Flexible work environment (remote, hybrid, or in-office options).
- Collaborative and innovative team culture.
- Career growth opportunities in a dynamic and expanding market.
If you’re passionate about gaming and want to make an impact in the Japan region, we’d love to hear from you! Apply now and be part of our journey.
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws including the Act on the Protection of Personal Information (APPI), Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
ОфисTokyo; Prior experience at a foreign or international company, or working across time zones with global teams
Location: Seoul, South Korea
Workplace: onsite
ABOUT YOU
We are looking for a talented Integration Manager who can work with new and existing game partners and help get out tools, products, and services working inside their games. The ideal candidate will possess a blend of technical and people skills, reasonable design and UX sensibility, and some understanding of how payments in gaming "should" work. You should have experience playing games. Applicants should expect to assist developers and technical personnel rapidly debug their technical issues and escalate or transfer as necessary - for this reason, ability to quickly diagnose basic technical issues and provide proper documentation is a must.
If you’re passionate about driving business growth, supporting game developers, and expanding the reach of innovative gaming solutions, we would love to hear from you!
This role will be based out of our Japan office but can be hybrid or fully remote depending on the situation.
ABOUT US
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
Longevity Opportunity Vision Enjoy the game!
Job Purpose
The Integration Manager is Xsolla's front-line technical partner for game studios — a hybrid role blending pre-sales engineering, technical support, and customer success. You'll work directly with new and existing game partners to get Xsolla's products, tools, and APIs working inside their games, from the first technical conversation through go-live and beyond. You'll lead client-facing meetings and demos, translate business needs into technical requirements, troubleshoot integration issues hands-on (logs, API calls, JSON payloads, webhook events), and act as the connective tissue between the client, Business Development, Customer Success, and Engineering.
Responsibilities
Client-Facing & Pre-Sales
Lead and confidently run client meetings, calls, and technical demos independently, without needing a BD or CS lead to carry the conversation
Act as the primary technical point of contact during pre-sales and onboarding, scoping integration requirements and setting realistic expectations
Present technical concepts clearly to both technical and non-technical stakeholders (engineers, producers, executives)
Technical Integration & Troubleshooting
Guide partners through API integration, including authentication, request/response structures, JSON payloads, and webhook configuration and delivery
Diagnose issues using data dumps, technical logs, and API traces; distinguish integration errors from platform bugs
Write and interpret basic scripts or API calls (e.g., via Postman, curl) to reproduce and isolate client-reported issues
Document issues concisely and completely enough for engineering to act on without back-and-forth
Know when to resolve an issue directly versus escalate to Engineering, Product, or Support, and manage that handoff cleanly
Cross-Functional Communication
Serve as the communication hub between Client, Business Development, Customer Success, and Development teams, ensuring nothing gets lost in translation between technical and commercial priorities
Provide clear, well-organized status updates to internal stakeholders and clients throughout the integration lifecycle
Maintain accurate documentation in Jira, Confluence, and related tools
Qualifications & Skills
Bachelor's degree (or equivalent experience) in a related field
3+ years of experience in technical integration, solutions engineering, or a client-facing technical role
Demonstrated ability to lead client meetings and presentations independently — this is not a support-only or backend role
Working knowledge of REST APIs, JSON, and webhooks; able to read API documentation, interpret payloads, and troubleshoot integration failures independently
Comfortable using tools like Postman (or equivalent) to test and debug API calls
Near-native fluency in both Korean and English, written and verbal; able to confidently lead client presentations and meetings and write professional business emails in either language without support (daily cross-team communication is in English)
Proven customer service or client relationship experience
Comfortable working with high autonomy, shifting priorities, and a significant workload
Strong attention to detail and time management
Nice to Have
Prior experience in the gaming industry, payments, or fintech
Experience with Confluence, Jira, and G Suite
Prior experience at a foreign or international company, or working across time zones with global teams
Genuine interest in games (as a player) and the gaming industry
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws including the Personal Information Protection Act (PIPA), Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Cairo, Egypt
Job Summary
The Senior Middleware Administrator is responsible for the administration, maintenance, and support of the third-party platforms and middleware technologies that underpin Mortgage Cadence applications and services. This role focuses on ensuring the stability, performance, security, and availability of middleware environments while providing advanced troubleshooting, system maintenance, patch management, and operational support across both Windows and Linux platforms.
The ideal candidate has extensive experience managing enterprise middleware technologies, strong analytical and troubleshooting skills, and the ability to work across multiple infrastructure components in a fast-paced production environment.
Key Responsibilities
Administer, maintain, and support enterprise middleware platforms and third-party applications.
Manage and optimize
Redis
,
RabbitMQ
,
Citrix XenApp
,
Apache Tomcat
, and
Azure Service Bus
environments.
Perform advanced troubleshooting, root cause analysis, and issue resolution across middleware and infrastructure components.
Monitor system health, performance, and availability, implementing proactive improvements where appropriate.
Apply patches, upgrades, and security updates to middleware platforms while minimizing downtime.
Analyze application and system logs to diagnose production issues and recommend corrective actions.
Collaborate with Infrastructure, Development, DevOps, and Support teams to resolve complex technical issues.
Administer Windows and Linux servers supporting middleware environments.
Develop and maintain technical documentation, operational procedures, and configuration standards.
Participate in incident response, maintenance activities, and production support as required.
Requirements
7+ years of experience administering enterprise middleware platforms and third-party applications.
Strong troubleshooting and analytical problem-solving skills.
Excellent written and verbal communication skills in English.
Hands-on experience with:
Redis Administration
RabbitMQ Administration
Citrix XenApp Administration
Apache Tomcat Administration
Windows Server Administration
Linux Server Administration
Azure Service Bus Administration
Preferred Qualifications
Experience with Citrix Provisioning Services (PVS) patching.
PowerShell scripting experience.
Experience administering WordPress or managing LAMP environments.
IIS Administration.
Elastic Stack administration, monitoring, and reporting.
Experience with JSCAPE or other Secure File Transfer (SFTP) platforms.
Location: South Africa
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.
About the company
A fast-growing performance marketing agency based in the UK, our client specializes in high-impact patient acquisition for the cosmetic dentistry sector. By combining premium creative production with cutting-edge AI-driven sales systems, the team bridges the gap between lead generation and clinical consultations. They provide a comprehensive solution that includes specialized Meta advertising and automated appointment setting, ensuring high-value cases like Invisalign and dental implants reach the practitioners they serve.
The team operates at the intersection of marketing and technology, priding themselves on being early adopters of AI to drive measurable growth. With a strategic, results-focused culture, they offer an environment where innovation is prioritized to help clients outperform local competition. This is an excellent opportunity to join a scaling, specialist firm that values transparent performance and is dedicated to transforming how healthcare providers manage their digital growth and sales pipelines.
Job Type:
Full-time (Exclusive)
Job Summary
We are a high-growth, UK-focused performance marketing agency specializing exclusively in AI-driven patient acquisition for the cosmetic and implant dentistry sector. Unlike generalist agencies, we own the entire funnel—from high-intent Meta ads to a dedicated appointment-setting team that converts leads into deposit-paid consultations. We are looking for a technical, results-driven Senior Specialist to take full ownership of our paid social engine. This is a role for a "Self-Directed Owner" who thrives on solving complex tracking issues in restricted healthcare categories and delivering stable, high-quality lead volume that keeps our sales team busy and our UK dental clients scaling.
Key Responsibilities
Own the end-to-end performance of Meta (Facebook/Instagram) campaigns, including structure, optimization, and scaling across all dental client accounts.
Manage and fix complex conversion tracking setups, including Pixel, CAPI, GTM, server-side tracking, and custom/offline events.
Navigate and implement workarounds for healthcare-restricted categories where standard Meta optimization is limited.
Monitor account health daily, acting immediately on fluctuations in spend, CPL, or lead quality.
Lead client communication for UK-based practice owners via WhatsApp, Google Meet, and detailed Loom performance walkthroughs.
Coordinate lead flow with the internal appointment-setting team to ensure a consistent pipeline for qualification.
Maintain rigorous documentation of tracking configurations and account decisions to ensure a scalable, maintainable system.
Flag performance issues early and escalate to the founder only when accompanied by a clear, recommended fix
Requirements
3+ years of hands-on experience in Meta media buying (Facebook/Instagram) with a proven track record of hitting CPL/CPA targets in an agency setting.
Technical expertise in conversion tracking: Deep experience with Stape, GTM, server-side CAPI, and diagnosing broken tracking setups (not just installing basic tags).
Proven experience in restricted or regulated categories (e.g., Healthcare, Finance, Insurance) where standard platform tracking is limited.
Exceptional spoken and written English, with the confidence to lead performance calls and explain complex data to UK business owners.
High-ticket lead generation experience (moving beyond basic e-commerce prospecting).
South Africa-based with a reliable remote setup, including backup power and high-speed internet to manage UK business hours (GMT).
A proactive, ownership-focused mindset—we are looking for a specialist who manages the founder, not the other way around.
Nice-to-Haves
Experience with GoHighLevel or similar CRM and automation platforms.
Strong instincts for creative and audience testing methodologies.
Proficiency in Looker Studio for advanced performance reporting.
Experience scaling agencies from small client bases to high-volume retainers.
Benefits
💰 Competitive salary
🌎 Fully remote work environment
🚀 Career growth into a Head of Paid Acquisition role as the agency scales
📈 Long-term stability in a highly profitable, specialized niche
🤝 High level of autonomy and a seat at the core of the business delivery team
Location: Dhahran, Saudi Arabia
Eram Talent
is seeking a creative and technically skilled
IT Support Assistant – Graphic Design Background
to provide IT support services while delivering high-quality graphic design solutions for digital and print media. Reporting to the IT Supervisor/Operations Manager, the role supports the maintenance of IT systems, software, and documentation while creating visually engaging content that enhances internal and external communications. The successful candidate will assist with troubleshooting IT issues, maintaining data backups, preparing system documentation, and designing creative assets including presentations, brochures, social media graphics, advertisements, and other digital content. The ideal candidate has
3–5 years of relevant experience
in IT support with a strong background in graphic design.
Key Responsibilities
Provide first-level IT support for hardware, software, and system-related issues.
Assist in maintaining computer programs, applications, system documentation, and operational procedures.
Design creative layouts using typography, color, imagery, and branding guidelines.
Produce high-quality visual assets for print and digital platforms, including brochures, presentations, banners, social media graphics, advertisements, and marketing materials.
Collaborate with stakeholders to understand project requirements and deliver creative solutions.
Support website and digital content updates when required.
Troubleshoot minor computer hardware, software, and network-related issues.
Maintain data backups and support portal administration activities.
Prepare reports, presentations, and documentation for management review.
Assist senior IT personnel with software configuration, system maintenance, and technical support activities.
Handle service requests, trouble reports, and documentation with minimal supervision.
Ensure compliance with organizational IT policies, security procedures, and branding standards.
Perform other related IT and creative support duties as assigned.
Requirements
Diploma or Bachelor's degree in Computer Science, Information Technology, Graphic Design, Multimedia, or a related field.
3–5 years
of experience in IT support with a strong graphic design background.
Proficiency in
Adobe Creative Suite
(Photoshop, Illustrator, InDesign) and other graphic design tools.
Experience with Microsoft Office, particularly PowerPoint for presentation design.
Basic knowledge of computer hardware, software installation, troubleshooting, and system support.
Familiarity with website content management systems (CMS) and digital media is an advantage.
Strong understanding of branding, typography, layout design, and visual communication.
Excellent organizational and multitasking skills with the ability to manage multiple projects simultaneously.
Strong verbal and written communication skills in English.
Ability to work independently while collaborating effectively with cross-functional teams.
Experience supporting engineering, technical, or corporate environments is preferred.
Location: Kazakhstan; Serbia; Georgia; Portugal; Cyprus
We are looking for a
Commercial & Pricing Analyst.
In this role, you will work daily with sales dynamics and margin performance across markets, suppliers, and partners. It is not just about reviewing numbers — it is about understanding what stands behind them: which processes, decisions, and business factors drive the trends. You will identify the root causes of performance changes, develop well-reasoned recommendations within existing pricing models, and support their implementation together with the commercial team. This position requires a data-driven mindset, confidence in working with large data sets, and the ability to structure information and make balanced decisions. The role involves a high level of autonomy and personal responsibility for the accuracy of conclusions and their financial impact on the business.
This is a remote position.
Monitor daily sales dynamics across multiple segments: brand, country, supplier, key company partners, suppliers, and business lines.
Analyze multiple core metrics in combination to get a comprehensive picture.
Work confidently with large datasets; identify key events and business changes behind the numbers and graphs.
Deeply immerse yourself in business processes and identify root causes for metric changes.
Develop solutions that drive positive trend-level changes.
Collaborate with other teams to implement agreed-upon decisions, provide well-reasoned justification for proposed measures, build action plans, and monitor results.
Present results clearly using charts and numbers.
Defend the company’s interests and provide well-reasoned refusals under pressure, when required.
Communicate daily with the commercial team, dive into the specifics of each market, collect feedback, structure and aggregate received information, and present it in summary form.
Ensure the quality of collected data, clarify and verify suspicious or potentially inaccurate information with related teams.
Process internal requests regarding price discrepancies with competitors, verify data accuracy, make pricing decisions, and issue discounts.
Requirements
1–3 years of experience in analytics, pricing, revenue management, commercial analytics, or related functions.
English proficiency at B2 (Upper-Intermediate) level or higher (both spoken and written).
Strong analytical skills: ability to work with multiple metrics and analytical tools simultaneously, understand business processes behind the numbers, pay close attention to details and identify root causes of changes.
Advanced Excel skills (cubes, pivot tables, complex formulas, charts).
Basic SQL skills: ability to read and modify existing queries, write simple queries to extract data from multiple tables.
Experience working with large data sets, high attention to detail, and structured/systematic thinking.
Experience with BI tools is a plus.
Benefits
Flexible schedules and the opportunity to work remotely.
An ambitious and supportive team who love what they do, appreciate each other, and grow together.
Internal programs for onboarding and training, development of soft skills and leadership abilities.
Partial compensation for participation in external training and conferences.
Corporate English school: group and individual lessons, speaking clubs with colleagues from all over the world.
Corporate rates on hotels and travel services.
MyTime Day Off – an extra non-working day with full compensation.
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
Location: Remote, AMER
Workplace: Remote
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.
TIMEZONES & LOGISTICS
- It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC
- We are primarily looking for someone in North or South America timezones for this shift.
- This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Location: New York, NY; Remote
Workplace: OnSite
ABOUT THE COMPANY
Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.
OUR ETHOS
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
ABOUT THE TEAM
The fraud risk management team at Rain creates sophisticated, scalable risk mitigation solutions to protect our customers and provide them a low-friction experience. We achieve this by maintaining transaction and lifecycle event monitoring, building alerts to speed up fraud detection and response, and creating risk rules and strategies empowered with ML models. We are a pillar of the business supporting new products and ensuring their success. Rain’s next generation payment technology brings unique and new fraud vectors requiring holistic, end-to-end thinking, strong data fundamentals and fraud management savvy to combat.
WHAT YOU’LL DO
- Own the metrics, dashboards, and reports that inform business strategy and decision-making
- Design and implement real-time monitoring systems for fraud signals and alerting thresholds
- Design, simulate, and implement real-time risk controls using real-time and offline predictive ML models
- Balance risk controls with customer experience by focusing on loss savings, reduced user friction, and margin improvement
- Partner with go-to-market teams to demonstrate the technical and business value of risk controls to customers
- Effectively summarize complex analytical results to leadership and non-technical stakeholders
- Assist partners when they have fraud concerns with their traffic
WHAT WE'RE LOOKING FOR
- Advanced proficiency in SQL and Python
- 3+ years hands-on experience working on automated fraud risk strategies and experimentation (A/B tests), including implementation of real-time and offline predictive ML models
- Skilled in designing, building, and maintaining dashboards and fraud risk metrics
- The ability to manage ambiguous problems and find solutions
- High autonomy, including the ability to prioritize your workload effectively
- Relevant quantitative bachelor’s (or higher) degree (Statistics, Mathematics, Engineering, Computer Science, etc.)
NICE TO HAVE, BUT NOT MANDATORY
- Experience at a high-growth fintech company or financial services company
- Exposure to customer-facing or GTM-facing analytics or fraud issue triaging
- Background in identity risk, AML, payments fraud, or compliance analytics
- Fluency in AI-assisted data analysis / data science tooling
THINGS THAT ENABLE A FULFILLING, HEALTHY, AND HAPPY EXPERIENCE AT RAIN:
- Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
- Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
- Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
- Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
- Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
- Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
- Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
- Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.
Location: San Francisco, CA; New York, NY; Atlanta, GA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
- Own the full-cycle, end-to-end recruiting process for business roles across go-to-market teams, delivering an exceptional experience for candidates, interviewers, and hiring managers
- Act as a strategic hiring partner to business leaders, collaborating closely to define role requirements, develop clear position profiles, and align on hiring plans, priorities, and timelines
- Design and execute proactive sourcing strategies across multiple channels to attract both active and passive candidates for business roles in competitive markets
- Build and maintain strong candidate pipelines, effectively assessing, engaging, and closing top business talent
- Drive an efficient, structured, and equitable interview process while continuously improving hiring workflows and candidate experience
- Track, analyze, and report on key recruiting metrics (time-to-fill, pipeline conversion, source effectiveness, candidate experience) and share insights with hiring managers and Sierra leadership on a regular cadence
WHAT YOU'LL BRING
- 5–8+ years of full-cycle recruiting experience in a high-growth tech company, with early-stage startup experience preferred
- Proven success recruiting and closing candidates across business functions, including GTM, operations, and corporate roles
- Strong ability to build trusted, consultative relationships with hiring managers and interview teams
- Excellent stakeholder management, communication, and prioritization skills in a fast-paced environment
- Data-driven approach to recruiting with experience using metrics to inform hiring decisions and process improvements
EVEN BETTER...
- Experience recruiting for GTM teams in a SaaS or B2B environment
- Experience with Ashby ATS
- Experience scaling business teams during periods of rapid growth
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Remote, Global
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.
TIMEZONES & LOGISTICS
- It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC
- We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift.
- This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue.
That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers.
Some examples of our projects:
A tool to automatically check a GitLab Omnibus install for known issues
A
solution to capture the state of a customer’s server
for easier troubleshooting
A tool which turns log files into interactive tables to easily sort and filter columns
A functionality to
ChatOps
to make it easier to identify user accounts on GitLab.com
What you’ll do
Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
Collaborate with our
Product
,
Development
,
Infrastructure
,
Customer Success
and
Sales
Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
Create and update documentation based on customer interactions
Collaborate with Support team members (through
Pairing Sessions
) and other GitLab team members (for example: as a
Support Stable Counterpart
)
Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications
Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews.
What you’ll bring
Experience in, and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution
Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge)
Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails)
Experience with Git and CI/CD
Expertise in writing support content
Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes
Understand a range of different GitLab implementations, and how service interruptions impact the customer.
About the team
The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineers
solve complex problems together
and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. Team members are given the ability to structure their shift the way it best suits their private life while maintaining our ability to address customer issues.
Thanks to our
Transparency
value, you can see what we are working on in our
Support Team
page. Additionally, you can see our company
roadmap
and
listen
to some of our meetings.
How GitLab will support you
Benefits to support your health, finances, and well-being
All remote
,
asynchronous
work environment
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and development budget
Parental leave
Home office
support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$86,500
—
$146,400 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: New York, NY; Europe | Spain
Workplace: OnSite
About the Company
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.
You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
About the Team
We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and partners building card programs and stablecoin products on Rain — troubleshooting complex API integrations, reading logs, and querying data to resolve issues that touch real money movement at scale. You'll partner closely with almost every team in the company on escalations, and turn what you learn on the ground into fixes that pushes Rain forward.
What you’ll do
- Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and integrations.
- Troubleshoot complex API integrations directly with partners, walking them through clear steps to resolve issues on their end.
- Own incidents in your queue as part of the team's 24x7 coverage: triage promptly, communicate clearly with clients and internal stakeholders, and consistently hit your SLA, CSAT, and quality targets.
- Escalate effectively by partnering closely with other teams to get to a satisfactory resolution
- Maintain accurate documentation and build troubleshooting guides and knowledge base content, supporting both self-serve resolution for customers and onboarding for the team.
- Feed insights back to Product and Engineering
- Collaborate with Engineering on testing, monitoring, and alerting improvements, and support new feature rollouts and integrations as they ship.
You are likely to succeed if you have:
- 3+ years of experience in a technical, customer- or partner-facing support role — ideally in fintech, payments, SaaS, or another high-growth, API-first environment.
- Hands-on experience with API products, plus comfort reading logs and writing SQL queries to investigate issues
- Familiarity with support processes and case management best practices
- Strong analytical and problem-solving skills, with a detail-oriented, root-cause mindset.
- Clear writing and communication skills
- Ability to prioritize effectively and manage multiple complex cases at once
Bonus attributes:
- A strategic, collaborative, results-oriented approach, and a genuine interest in payments or other areas of fintech.
- A collaborative mindset, a passion for continuous learning, and a knack for building long-lasting relationships.
- scripting or lightweight automation experience is a plus.
Things that enable a fulfilling, healthy and happy experience at Rain:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.
Location: New York, NY
Workplace: OnSite
About the Company
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.
You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
About the Team
Rain is seeking a seasoned Account Manager to join our team, with a dedicated focus on our most strategic accounts. These relationships carry outsized revenue and reputational weight for Rain and require a high-touch, white-glove, deeply relationship-driven servicing model. In this role, you will be a key player in managing these top accounts end-to-end: driving expansions and renewals, leading QBRs, and ensuring Rain shows up as the best possible partner at every stage of the relationship. You will operate in a player-coach model, working closely alongside our existing senior and enterprise account managers.
What you’ll do
- Embed directly into our most strategic accounts on day one
- Own the senior relationship layer with key leaders across our partners and Rain
- Unblock cross-functional issues fast by collaborate with internal teams to understand customer needs and tailor solutions to ensure needs are being exceeded
- Drive revenue and deepen partnerships by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals, expansions, and QBRs end-to-end
- Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
- Set the enterprise account management operating rhythm: weekly account health reviews, escalation triage, and internal and third-party coordination on behalf of partners
- Build the playbook for what dedicated enterprise servicing and relationship management looks like at Rain
- Act as the primary advocate internally for our top accounts to make sure their needs shape how we prioritize and build
You are likely to succeed if you have:
- 8+ years in account management, customer success, or strategic partnerships at a fintech, payments, or crypto company
- A track record owning senior, executive-level client relationships, not just day-to-day account operations
- Experience negotiating and managing complex commercial relationships involving legal, compliance, operational, technical, and executive stakeholders
- Comfort operating without a large team on day one. This is a hands-on, embedded role for someone motivated by impact
- Experience navigating escalations that require pulling in engineering, product, or compliance. You need to know how to get the right people in a room and hold them accountable
- Senior roles at both large enterprises and startup or scale-up companies. Demonstrated ability to identify process improvements, build scalable solutions, and thrive in fast-moving, iterative environments
Bonus attributes:
- Experience standing up a new team or function from scratch, rather than inheriting an existing one
- Deep familiarity with stablecoins, cross-border payments infrastructure, and card issuing ecosystems
- Existing network across fintech, banking, payments, stablecoin, or broader financial infrastructure ecosystems
Things that enable a fulfilling, healthy and happy experience at Rain:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.
Location: New York
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
The Role
We are seeking a talented and commercially minded counsel to join our Commercial Legal team in New York. This is a high-impact role that offers broad exposure to the full range of commercial legal matters arising from our business, with a particular focus on drafting and negotiating complex agreements across a diverse set of counterparties and transaction types.
The ideal candidate will bring a blend of private practice rigour and in-house commercial acumen. You will be someone who can navigate complex legal issues with confidence, partner effectively with business stakeholders, and deliver pragmatic, risk-calibrated advice in a fast-moving environment.
How you'll make an impact
- Draft, review, and negotiate a wide range of commercial agreements, including payment processing agreements, platform agreements, partner and referral agreements, technology licensing agreements, data sharing and data processing agreements, and vendor contracts.
- Provide day-to-day legal support to commercial, product, partnerships, and operations teams across all stages of the deal lifecycle, from initial term sheet to execution and beyond.
- Identify and manage legal risk in a commercial context, providing clear and actionable guidance to business stakeholders.
- Develop, maintain, and improve contract templates, playbooks, and standard form agreements to support the team's scalability and consistency.
- Advise on regulatory and compliance considerations relevant to payments and financial services as they intersect with commercial arrangements.
- Collaborate with colleagues across the legal function, including in regulatory, privacy, employment, and litigation matters as they arise in the context of commercial deals.
- Support the development and implementation of legal processes and tooling to improve efficiency across the commercial legal function.
What we are looking for
- JD from an accredited law school and admission to practice in New York (or eligibility to register as in-house counsel in New York).
- A minimum of [three] years of legal experience, combining time in private practice (ideally at a top-tier or recognised specialist firm) and in-house counsel experience, preferably within the technology, fintech, or financial services sectors.
- Demonstrated track record of drafting and negotiating complex commercial agreements independently and to a high standard.
- Experience advising on commercial matters in a regulated industry is strongly preferred; familiarity with payments, card network rules, banking relationships, or financial services regulatory frameworks is a significant advantage.
- Strong commercial instincts and the ability to balance legal risk with business objectives, providing advice that is both legally sound and practically useful.
- Excellent written and oral communication skills, with the ability to communicate clearly and persuasively with both legal and non-legal audiences.
- A proactive, self-starting approach and the ability to manage a demanding and varied workload with competing priorities and drive projects from inception to execution as the primary legal point of contact.
- Demonstrated experience using AI-enabled legal and productivity tools to improve the quality, efficiency, and consistency of legal work is an advantage, together with sound judgment on appropriate use, confidentiality, and legal risk.
- Experience managing and partnering effectively with external counsel, including scoping instructions, supervising deliverables, and ensuring commercially practical, cost-effective advice aligned with business objectives.
What we offer
- A key, visible role within a high-performing legal team, with direct access to and partnership with senior business leadership.
- The opportunity to work on sophisticated, high-value commercial matters in a business that is growing rapidly across domestic and international markets.
- A collaborative and inclusive team culture that values commercial pragmatism, intellectual rigour, and mutual respect.
- Competitive compensation, including base salary, and performance-based bonus.
- Comprehensive benefits package.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Canada (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a full-time remote opportunity. We are considering candidates from US and Canada only (EST time zone).
The Opportunity:
The Grafana Cloud Observability department is focused on enabling developers to understand the health and performance of their applications and infrastructure in any environment by providing tools to instrument their code, ingest observability data into Grafana Cloud and visualize and explore it.
In this role, you will be part of the Cloud Integrations team. We develop
our portfolio of integrations
that allow customers to collect, visualize and act on telemetry from various systems and applications.
The software you will create is a core building block for the users of Grafana Cloud, and has direct impact on Grafana Cloud’s out of the box experience.
Our work is built on Open Source technologies such as Prometheus and OpenTelemetry, which you will also have the opportunity to actively contribute to.
What You’ll Be Doing:
You will bring your software engineering expertise to develop the tooling that powers our portfolio of cloud integrations and observability apps; working to develop, maintain and scale our infrastructure observability features in Grafana Cloud.
We’re looking for someone who can work across the full stack:
Frontend - written in Typescript / React
Backend - written in Golang
Monitoring Mixins
- written in Jsonnet
Day to day, that looks like:
Ship features end to end, from the UI a user clicks through to the backend services behind it and the dashboards and alerts that ship with each integration
Move between parts of the stack as the work demands. Some weeks are a React panel, some weeks a Go service, some weeks a Jsonnet mixin
Own projects from problem statement to production, including talking to users and checking whether what you shipped actually worked
Represent the team's work outside the team: write the design proposals, run the demos, and make the case for our roadmap in cross-team discussions
Contribute upstream to Prometheus, OpenTelemetry and Grafana Alloy where our work touches them
Join the on-call rotation for the services you own
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
As we have embraced a remote-first approach and our engineering team is primarily remote, it is essential to possess strong communication skills and the ability to work independently. We provide support and hold regular meetings through video calls to ensure effective collaboration and alignment.
What Makes You a Great Fit:
Interest in working across the full stack, with a product-focused mindset. You start from the user problem and are comfortable deciding what to build, not only how to build it
Experience on both the backend and the frontend. We use Go and TypeScript; solid experience with comparable languages translates well
Fluency with AI-assisted development. You use coding agents and LLM tooling as part of how you work, and you have a clear view of where they speed things up and where they get in the way
Comfort being visible. You raise concerns early, advocate for your team's work across the org, and turn quiet good work into decisions other people can see and act on
Working knowledge of the observability ecosystem: Prometheus, Grafana dashboards, alerting, and what it takes to run these systems in production
Strong written communication. Most of our decisions happen in docs, issues and pull requests across several time zones
Bonus Points For:
Experience contributing to or maintaining Open Source projects, with evidence of successful pull requests and community collaboration
Experience working on Developer Tooling with a large user base
Experience building Grafana plugins, apps or dashboards
Familiarity with Grafana Alloy, the OpenTelemetry Collector, or similar telemetry pipeline tooling
Experience writing Jsonnet, or another configuration-as-code language
You have been on-call for the systems you instrument, so you know what a useful alert looks like
In Canada, the OTE (On-Target Earnings)/Base compensation range for this role is CAD $164,490 - $197,389. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a full-time remote opportunity. We are considering candidates from US and Canada only (EST time zone).
The Opportunity:
The Grafana Cloud Observability department is focused on enabling developers to understand the health and performance of their applications and infrastructure in any environment by providing tools to instrument their code, ingest observability data into Grafana Cloud and visualize and explore it.
In this role, you will be part of the Cloud Integrations team. We develop
our portfolio of integrations
that allow customers to collect, visualize and act on telemetry from various systems and applications.
The software you will create is a core building block for the users of Grafana Cloud, and has direct impact on Grafana Cloud’s out of the box experience.
Our work is built on Open Source technologies such as Prometheus and OpenTelemetry, which you will also have the opportunity to actively contribute to.
What You’ll Be Doing:
You will bring your software engineering expertise to develop the tooling that powers our portfolio of cloud integrations and observability apps; working to develop, maintain and scale our infrastructure observability features in Grafana Cloud.
We’re looking for someone who can work across the full stack:
Frontend - written in Typescript / React
Backend - written in Golang
Monitoring Mixins
- written in Jsonnet
Day to day, that looks like:
Ship features end to end, from the UI a user clicks through to the backend services behind it and the dashboards and alerts that ship with each integration
Move between parts of the stack as the work demands. Some weeks are a React panel, some weeks a Go service, some weeks a Jsonnet mixin
Own projects from problem statement to production, including talking to users and checking whether what you shipped actually worked
Represent the team's work outside the team: write the design proposals, run the demos, and make the case for our roadmap in cross-team discussions
Contribute upstream to Prometheus, OpenTelemetry and Grafana Alloy where our work touches them
Join the on-call rotation for the services you own
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
As we have embraced a remote-first approach and our engineering team is primarily remote, it is essential to possess strong communication skills and the ability to work independently. We provide support and hold regular meetings through video calls to ensure effective collaboration and alignment.
What Makes You a Great Fit:
Interest in working across the full stack, with a product-focused mindset. You start from the user problem and are comfortable deciding what to build, not only how to build it
Experience on both the backend and the frontend. We use Go and TypeScript; solid experience with comparable languages translates well
Fluency with AI-assisted development. You use coding agents and LLM tooling as part of how you work, and you have a clear view of where they speed things up and where they get in the way
Comfort being visible. You raise concerns early, advocate for your team's work across the org, and turn quiet good work into decisions other people can see and act on
Working knowledge of the observability ecosystem: Prometheus, Grafana dashboards, alerting, and what it takes to run these systems in production
Strong written communication. Most of our decisions happen in docs, issues and pull requests across several time zones
Bonus Points For:
Experience contributing to or maintaining Open Source projects, with evidence of successful pull requests and community collaboration
Experience working on Developer Tooling with a large user base
Experience building Grafana plugins, apps or dashboards
Familiarity with Grafana Alloy, the OpenTelemetry Collector, or similar telemetry pipeline tooling
Experience writing Jsonnet, or another configuration-as-code language
You have been on-call for the systems you instrument, so you know what a useful alert looks like
In US, the OTE (On-Target Earnings)/Base compensation range for this role is USD $154,445 - $185.334. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Paris; New York
Workplace: OnSite
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
ROLE SUMMARY
As a Senior Third-Party Risk Specialist, you will be responsible for identifying, assessing, and mitigating risks associated with third parties (vendors, partners, subcontractors, etc.) at Mistral. You will play a pivotal role in safeguarding our assets, data, and reputation by ensuring that our third-party relationships adhere to the highest standards of security, compliance, and resilience. You will work closely with Legal, Procurement, Security, and Operational teams to embed a proactive third-party risk management approach into our business processes.
WHAT YOU WILL DO
- Develop and manage the third-party risk management program: Design, implement, and maintain a structured framework for identifying, assessing, and monitoring risks associated with third parties (vendors, partners, service providers, etc.).
- Conduct third-party assessments and audits: Perform due diligence, compliance assessments, security audits, and contractual reviews to ensure third parties meet our requirements and regulatory obligations (e.g., GDPR, NIS2, DORA).
- Collaborate with internal teams: Work with Procurement, Legal, Security, and Operations teams to integrate third-party risk requirements into vendor selection, negotiation, and monitoring processes.
- Manage incidents and non-compliance: Identify and address gaps or incidents related to third parties, coordinating corrective actions and ensuring follow-up until resolution.
- Raise awareness and train stakeholders: Develop and deliver training and guidance to educate internal teams on third-party risk issues and their responsibilities.
- Maintain robust documentation: Document assessments, decisions, and actions related to third-party risk management, ensuring traceability for internal and external audits.
- Monitor regulatory and standards evolution: Stay updated on changes in regulations (e.g., NIS2, Cyber Resilience Act, GDPR) and standards (e.g., ISO 27001, SOC 2, ISO 27036) impacting third-party risk management, and propose adjustments to the internal framework.
- Optimize tools and processes: Contribute to the continuous improvement of tools (e.g., third-party risk management platforms) and methodologies to enhance the program's effectiveness.
- Align with broader resilience strategy: Ensure the third-party risk management program supports the company's overall cybersecurity and compliance objectives.
- Contract redlining and negotiation skills: Ability to review, edit, and negotiate contractual terms to align with security and compliance requirements.
ABOUT YOU
- 7+ years in third-party risk management, cybersecurity compliance, information security governance, or a related field.
- Experience supporting cybersecurity compliance programs, certification processes, or external audits.
- Practical knowledge of standards and frameworks such as ISO 27001, SOC 2, NIST SP 800-53, or regulations like NIS2, DORA, GDPR.
- Proficiency in risk assessment methodologies (e.g., EBIOS RM, ISO 27005).
- Familiarity with cybersecurity regulations such as NIS2, the Cyber Resilience Act, LPM, or DORA.
- Strong organizational skills and attention to detail, with the ability to manage documentation and coordinate multiple stakeholders.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work collaboratively across technical, legal, commercial, and operational teams.
- Professional proficiency in English; French proficiency is a plus.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Athens, Greece; London, United Kingdom; Tel Aviv, Israel
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we're constantly looking for ways to make our Support organization smarter, more efficient, and more scalable. As part of our SSC (Shared Service Center) Support Development team, you'll play a key role in shaping how Support operates across multiple countries by leading strategic initiatives that improve customer experience, operational performance, and the way our teams work.
You'll partner with stakeholders across local and global teams to turn ideas into action — using data, structured project management, and continuous improvement to deliver meaningful impact at scale. Whether you're an experienced specialist or a seasoned lead, you'll have the opportunity to influence how Support evolves across our organization.
What you'll be doing
As an Operational Excellence Team Manager, you'll own initiatives from concept through implementation, working closely with cross-functional teams to solve operational challenges and improve the way we support our customers.
In this role you will…
Lead multiple strategic projects and initiatives from planning through execution.
Define project scope, build work plans, manage timelines, and coordinate delivery across teams.
Collaborate with local and global stakeholders to align priorities and drive successful outcomes.
Analyze operational data, identify trends, and translate insights into actionable recommendations.
Design, test, and validate new processes and ways of working through pilots before wider rollout.
Drive implementation of new initiatives while ensuring smooth adoption across teams.
Monitor key performance metrics to evaluate impact and identify further improvement opportunities.
Help standardize processes, improve operational efficiency, and share best practices across markets.
Review post launch performance of initiatives - identifying opportunities to improve further and course correcting in a timely manner.
Facilitate customer feedback on projects following launch - ensuring feedback loops are developed to pass information back to relevant teams.
Own deep dives on specific topics and leading updates with executive and senior stakeholders on specific issues (e.g. performance gaps, project updates).
Our humble expectations
We're looking for someone who enjoys solving complex problems, thrives in collaborative environments, and gets excited about turning ideas into measurable improvements.
Ideally, you'll bring:
Experience managing projects, programs, or change initiatives in a fast-paced operational environment, with
hands-on experience in contact center operations
.
At least manager-level leadership experience
, including leading teams and driving operational improvements.
Strong analytical skills and a data-driven approach to decisions, with (preferable) experience building dashboards and working with Cursor, Looker, and Snowflake.
Confidence using KPIs and operational metrics to identify opportunities and deliver continuous improvement.
A structured approach to planning, prioritization, and execution.
Excellent stakeholder management, cross-functional collaboration, and communication skills, including the ability to influence without direct authority.
Full professional proficiency in spoken and written English.
Right to work in the country.
The following expertise is a big plus:
Experience working with AI-enabled solutions, tooling, automation, or platform implementations.
Experience leading complex, cross-functional projects.
Ownership of technology-driven or operational transformation initiatives.
Exposure to global or multinational organizations.
What we offer
This is an opportunity to work on initiatives that have a real impact across Wolt's Support organization. You'll collaborate with talented colleagues across multiple functions and countries, help shape how Support operates at scale, and see your ideas translated into meaningful improvements for both our teams and customers.
You'll join a collaborative environment where data, experimentation, and continuous improvement are part of everyday work—and where you'll have plenty of opportunities to grow your skills, expand your scope, and influence the future of Support operations.
Next steps
If qualified, our recruitment process begins with an initial screening conversation conducted by the Talent Acquisition team, followed by a role-specific interview to assess your experience and problem-solving approach.
If you progress to the next stage, you will receive a take-home assignment. You will then present your assignment in a follow-up meeting with the Hiring Manager and a Subject Matter Expert, where we’ll discuss your approach, reasoning, and recommendations in more detail. We aim to keep the process transparent, structured, and focused on giving you the opportunity to showcase your skills and thinking.
If you are service-minded, enjoy taking ownership, and thrive in an environment where you proactively identify solutions rather than wait for direction — we’d love to hear from you! 💙
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
ОфисSeoul, South Korea; Prior experience at a foreign or international company, or working across time zones with global teams
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Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоTIMEZONES & LOGISTICS; We are primarily looking for someone in North or South America timezones for this shift; This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone
ОфисNew York, NY; Remote
ОфисSan Francisco, CA; New York, NY; Atlanta, GA
УдалённоTIMEZONES & LOGISTICS; We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift; This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone
УдалённоRemote, Canada; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
ОфисNew York, NY; Europe | Spain
ОфисseniorNew York, NY
ОфисNew York
seniorCanada (Remote)
seniorUnited States (Remote)
ОфисseniorParis; New York; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Athens, Greece; London, United Kingdom; Tel Aviv, Israel